Courteous..helpful..well dressed staff! My stay was absolutely wonderful! Highly recommend to others Thank you for making my first-ever stay in a Hotel a wonderful memory I'll always treasure..

Rooms could do with an update. Paid a hefty price for a Presidents Club room on the top level which I was told at the time of booking had partial harbour views. There was no partial harbour view at all... I’m 6ft 3” tall and barely fit between the roof and the raised shower over bath set up which seemed to have come straight out of the 80’s. The bed also was a strange set up, King Size, but with some kind of inbuilt frame providing barely any support and plenty of squeak. Other than these things... we had a lovely meal in the restaurant and the view from the club lounge was enjoyable.

Booked through my employer, all meals covered so surprised to have my credit card details requested. When I declined they sought a $100 bond for "incidentals". Turns out they meant the minibar in the room so I told them to remove the minibar, problem solved. Other than that, quiet, well appointed, bathroom showing a bit of wear, clean and tidy. No hygiene issues and no noisy hallway issues during the night. I was on level 21.

Having spent 4 nights at the James Cook on the "club floor" with the added benefits that come with Club Lounge access, and in addition also inclining the full breakfast as part of the room booking. I can say that it has been well worth the additional cost. Very friendly staff, great views of CBD Wellington both day and night from the club lounge. Very easy access to Central Wellington and close to a well serviced bus route. Should I be venturing back to the capital on a non-work trip I will seriously consider staying here again.

Staffs are helpful. Room furniture are most likely in the 90s as can see that it's aged. Beds are still comfortable. Overall I still enjoyed my stay and its definitely worth what I have paid for.

Attended a reunion there. Easy access directly opposite a motorway exit. Getting back on the motorway was easy. Good food. The room was very good with all you need. Easy lift access down to Lambton Quay. Recommended.

Great Hotel, with great attentive staff who go out of there way to assist. I would like to make mention of Armand the duty manager who often goes beyond the call of duty... I highly recommend this hotel.

Had a short but enjoyable stay here. A good and well equipped room with great views. Good food and other amenities. Would recommend their parking services for your car and couldn't be easier to find.

We booked a long weekend in Wellington to combine our 20th wedding anniversary with visiting our daughter who is at university there. The James Cook seemed a fair bet for a comfortable stay. Things started well, check-in was good and the room was clean and comfortable (but who do they get to design the bathrooms, a fixed shower head at chest height for an average sized guy?). We ate out the first night so our first meal was breakfast which was excellent. I would like to pick out Lance and Rachel for excellent customer service. At dinner that night though things weren't great. The food was nice but having to argue for a solid 20 minutes to get a clearly bad bottle of wine replaced wasn't the sort of service I expected. When they eventually brought a replacement bottle (which was very good) we had lost our appetite so skipped desert. Breakfast on the Sunday was also not good. Cold coffee, lacklustre service and and invisible staff. The experience was only redeemed when Rachel who had served us on the Saturday arrived and delivered us hot coffee and a smile. I've given it 4 stars on balance though I had to think long and hard about 3 or 4 and in truth it is probably a 3.5 star rating. The hotel is well placed with comfortable rooms and reasonably well equipped. Some of the staff are delightful but unfortunately these are outnumbered by those who try to argue that my favourite wine is ' supposed to taste like that' and those that think its ok to serve half a cup of cold coffee from the dregs of the pot and then do an effective job of keeping their heads down to avoid any need to provide service. Could be good but let down by a handful of staff and the restaurant manager who clearly thinks she knows better.

Superb hotel in the heart of the city. Sure on The Terrace but is a short elevator trip down to Lampton Quay, the main shopping area in Wellington.
Staff are friendly and very knowledgeable and helpful. Rooms are very clean and tidy. Food is great even though eating out is always an option. Wish I could stay longer.

We had a very nice room. Quite spacious good sized tv. Wifi included in the price. Good sized bathroom with vanity room for toilet bags. Good water pressure in the shower. Bed was firm without being too hard. Very centrally located.

Generally good value, great location. Hotel is going through modernisation so not all lifts work so you will have to wait at lift or squeeze in. If using debit card you have to pay a bond and when checking out staff will have to check your room before they refund bond so expect a considerable wait when checking out (so leave lots of time) Food there is very good though and a highlight of the stay (hence the higher score)

Perfect location so easy to get to everything. Clean and very friendly helpful staff. Do not regret booking here.

Went in for all you can eat in the restaurant was amazing food. Friendly staff clean place clean toilets. Really happy

So convenient for city sightseeing and a great restaurant too. Clean and quiet rooms.

Incredible hotel. My husband had a heart attack while we were there and the staff sent him a basket of fruit. We loved our stay.

Great location. Amazing attentive service however not intrusive which makes it even more special.

great hotel...one of my faves...great buffet dinner and breakfast.... great rooms.... only downside is the coffee

In need of work.
I stayed one night in a double bed, room. I have stayed here a few times in years before and it has always been very good. This time although I did think the interior is becoming outdated and needs work urgently to maintain its prestige.

I had a meeting set up at the Sojourn Bar in the James Cook Hotel Grand Chancellor. I enjoyed the atmosphere of the place. Turns out I left my wallet here. Being a father there is not much cash in it. There a few important cards though. A few hours later the bar keeper returned it to me. Thanks very much! Saved me a lot of frustration.

Attended a function for approx 80 people. Well catered buffet meal. Very enjoyable evening.

There are 2 double beds in the room. 4 pillows on each double bed for 2 pax feels very luxurious when we were given 1 pillow each in the motel stay throughout North Island. And take note the motel stays cost the same as James Cook.

Situated on a hill so layout is complicated lobby is on floor 11 or a 'ground' floor but get into a separate lift & you go down to the shopping area.

Ideal location for the Wellington cable car look for McDonald's there's a small alley to it.

On arrival our air conditioning didn't work nor did the kettle so not a good start but phoned reception & within 20 minutes it was all sorted. Until then room was very hot full sun.

Must say extremely comfortable beds but breakfast a bit chaotic & no eggs of any kind unless you were willing to join the omelette queue.

Great service, nice rooms, wonderful breakfast. Rooms on the top floor include access to a floor lounge. The lounge has an amazing room and stocked with snacks and beverages. During happy hour it includes drinks and hors d'oeuvres service. Fantastic place to kick back and get a little work done on a business trip.

A very good property in Wellington. Located centrally in Terrace. The rooms are big, the bed is very convenient, working table with Lan connection comes handy. The rest rooms are decent size and toiletries are good quality. Room has iron box and ironing board. Mini bar has decent collection. However the pricing is on the higher side. At present one of the lift is under maintenance, if you are in higher floor, you will end up waiting long to go down during busy hours. Breakfast spread is decent. Check in experience was fast and efficient. Overall very satisfying.

Enjoyed our stay. Hotel is looking dated, but is still very comfortable. Nice sunny room with view of the terrace.

Have eaten at their restaurant. Tasty Buffet style food. A bit on the pricey side if you can't eat much. Good wheelchair access. I also use the James Cook elevators to get up to the Terrace from Lambton Quay. This elevator has been a lifesaver for access around the central city.

Used to go there every 6 months. Buffet food quality keep dropping in last few years. Luckily I was invited to there for a social dinner. Otherwise would not pay $45 - $49 for that class of buffet. Also dishes are pretty much same for nearly whole week as I had friends who just stayed there for the Asia Pacific amateur golf championship 2 weeks ago.

The hotel in general is great. The restaurant food is good, the decor could do with some updating. Beds in the rooms are very comfortable. The staff ared particularly helpful and genuinely friendly which is always a nice addition when you're away from home.

I really enjoyed my stay as James Cook has a lovely mellow atmosphere. The beautiful piano music played so well by the elderly gentleman at the bar added to the nice feeling.

Good hotel which is pretty central in Wellington. The rooms are a touch old, for example, the TVs were not HD, but it was still a good place. The valet was good service too.

I enjoy staying here. However some things need updating. Great central location though

Basic business class hotel. Rooms clean but definitely aging. Great location, nice staff.

Great customer service, great location, many amenities including gym, bar, restaurants. Passes available to full gym within walking distance. Rooms are a little dated but nice.

Nice hotel situated in the heart of Wellington New Zealand. Accessible to great shopping, fine dinning and many other events held in the capital.

Rooms were lovely. Conference facilities perfect, food outstanding and the service from staff faultless. A perfect facility for your conference.

Excellent service on arrival reception staff were efficient and welcoming
Rooms were clean comfortable and will presented.
Breakfast was to die ☺

Comfy Bed, Clean Room and fresh towels are always nice. The room was abit cold and we couldnt adjust the warmth but it was a cheap twinshare room

Overall a comfortable stay, safe and quiet.

It's friendly and relaxing. Very convenient to the lamb ton quay

Service was a mixed bag. Whilst great from some (Natalie from Belgium was great), others were average.

For example: we were staying with club lounge access. It was only on our last day that we were informed that we had a free latte with our buffet breakfast. Nothing serious, but consistency is missing from the hotel.

Room was fine. Nothing great and have been in better rooms.

Great location with easy access to Lambton Quay. Short walk to Te Papa museum and the waterfront. Rooms are a bit dated but clean and presentable.

Great hotel with a wonderful location... Everything is near, people at the hotel are nice and always available to help and rooms are comfortable.
I'm not giving 5 stars because the TV system (they have some kind of TV box) is terrible... Just a couple of channels and not the great ones, but anyway if you're staying at Wellington I doubt that your main reason is the TV offering at the hotel

Better than one would assume good cleaning skills for rooms they got the not so obvious dirt when the room wad serviced that I left behind. Not so fussed with food on offer as not my thing. Food from there cafe was great for breakfast the Buffett was ok

Very good hotel with great service. Great assec to the shops on lambton quay.

Service good. Room a little dated but bed comfortable. The place generally a bit drab. No facilities to write home about. Good central location.

Overall not a bad experience but there were a few things that felt off. The parking situation here is odd - Either pay hourly from a third party or pay 30 NZD for valet service that is a bit slow. The rooms seemed a bit out of date but mostly clean and comfortable. The hotel is in a pretty central location and has many walkable activities surrounding.

Handy and Central. Tidy rooms and pleasant staff

Been here for a few conferences. Very good facilities. Very tasty lunch served.

This hotel is in a great location, and the service is good, but that's where it ends. The building and accomodation is tired, and is in clear need of an upgrade. The lifts look like they were built in the 1970's, and two of them failed during my last one night stay. For a city that has is fair share of earthquakes it doesn't fill me with confidence seeing stuff break. I have to stay here for work, however I would never choose to stay here myself.

Very old tired hotel in need of a massive facelift rooms are clean and comfortable bathrooms fresh. Good breakfast

Room was very good clean and tidy. and the staff were very polite.
Be careful of excessive charges we went for the continental breakfast in the morning e.g toast and muesli and it cost $56.00 for 2
Left with a slight sour taste with regards to parking as we checked in at 8:30pm the night before and were told parking costs were for 24hours which was fine by us as we were staying at the hotel for a conference which finished at 5.00pm with a whole floor booked out but we had to pay an extra $29.00 for car parking fees when we left as we were past 1:30pm. Just posting this so others don't get caught out.

Again great centrally located hotel. Reception staff need better training in dealing with complaints and have it done in a professional manner. I avoided reception as the staff always seemed frustrated, tired, uninterested and simply do not acknowledge the guest until you approach the front desk and seek their attention. Rooms are of average standards. The intangible products of this hotel need serious improvements.

Basic business traveler accommodation. Nothing special. Clean rooms, reasonable food.

Awesome staff and service. Very good location nearby Lambton Quay to convenient stores and other stores.

Lovely rooms although very compact. Construction and painting by our room was annoying. Made it hard to get through.

A little dated but the rooms are always clean. Friendly staff and great location.

Beautiful place to stay in the middle of Wellington city. Enjoy morning walk on the sea wall... Very quiet like a ghost town as everything close down for Xmas.

Nice city hotel with good service. Only disadvantage is that parking isn't included and is $29 per day, unless you find Street parking.

5May16 Extremely easy to find and well located near state highways and one way roads to and from the hotel en route to the Wellington sea port and the airport terminals. Tight carparking building turning angles require careful driving but well worth the walk-in connection to the hotel. Good front desk service and WIFI. Very good rooms and a little less expensive than Rydges Hotel one kilometer nearby.

Great location, value hotel, nothing fancy but still liked the convenience

Comfortable, but dated, rooms.
The provided "heat pump" does a poor job of warming the room, even on the highest temperature setting.
Raised bath makes showerhead sit at chest height.
Provided wifi is barely usable and very expensive($24/1GB/day), mobile data from almost any carrier is cheaper and significantly faster.

A big thank you to all the staff for great service but particularly to the housekeeping staff who found my merino jacket in the wardrobe and kindly posted it back to me. As it was a gift I am very grateful. Thanks again, we will see you next time we are in Wellington. Regards, Lois

Certainly no major issues with my stay at the hotel. Firstly I found reception to be very helpful and welcoming. Very enthused and efficient in making check in as easy as possible. Just a small comment - a complimentary drink on arrival doesn't cost a lot but makes a bigger impression. The room was fine, however a little 'dated' from what I have seen at other hotels. The bathroom especially. Never actually heard of anyone that uses a bath anymore? As a result of this shower curtains are needed which really dates the style even more. The raised bath makes the shower head very low which required significant hunching to wet my head. Again no biggy just something which could be improved in the next bathroom overhaul. Otherwise a peaceful sleep on a relatively soft bed. The breakfast menu has everything but ordering was a little confusing at there are no prices per item?? Checkout was fairly quick and took approx. 5 min. I would recommend the hotel to my colleagues.

The Club Lounge perks was lovely. Nami-san was a joy to talk to. The rooms are great, except for some toilet stains. No water view though from the rooms.

A bit tired in the rooms. But decent Wifi included and friendly staff.

Wifi is terrible. Furniture is wobbly. Rooms are small and prison like. Food is ok but not at the prices charged. Cancelled my last night here would rather stay elsewhere.

I spent 2 days in this hotel, everything was ok until they said my bf and me smoked in the room. It is ridiculous cause we didnt smoke in the room and my bf went to smoking area to smoke everytime. They said they smell the smoke in bathing room but we didnt do anything except bathing in there. I havnt experienced this kind of things before, and it really makes me and my bf extremly shock...

I spent two nights at the James Cook Hotel in Wellington. The staff were all friendly and welcoming, they were polite and a real pleasure to deal with. The room was comfortable, well appointed, and was immaculate when I checked in. Meal options were reasonably priced, and tasted great. I would definitely stay here again and would recommend this as an accommodation option in Wellington.