The management was awesome. They went out of their way to accommodate my family. The cleaning staff needed a little help.

I always like to stay at embassy suites. I like their complimentary drinks and the ambiance of the central courtyard is a must if traveling with a group of people. It provides a great place for the group to wind down at the end of a long night before going to your individual rooms.

Definitely needs updating. The staff was very friendly. We stayed here about two weeks ago...so the pool was closed as expected. We called to inquire about breakfast before we made the reservation. We were informed there were "fresh breakfast boxes every morning". We should've asked more but we did not. We assumed since they usually have a great breakfast they would box some of their usual food. No. Not at all. It was a piece of fruit (all five days an orange or apple), Danish or waffle or muffin. You could choose an apple juice or orange juice. All five days. So we wound up finding a great little breakfast spot close by. The beds and pillows were comfortable. Elevators super slow even though the place was a ghost town. We will try it again sometime as all the issues weren't in their control due to the virus. The employees were very friendly whenever we saw them.

We have loved our stay here. Clean, quiet, bar, restaurant everything you need. Closed temporarily due to covid. But we'll come back for a date night. Just moved here from Boston. Matt at the front desk is so mannerly and welcoming! Give that guy a raise! He went above and beyond for my husband and I! You definitely made our weekend fun! Thank you!!

I was truly disappointed. The room was lovely, but we booked under the impression that we would have breakfast and a managers reception. When we arrived we were told that they would not be available. This is something that should have been disclosed before the completion of booking. I mean this is one of the sole reasons we book at this property.

I enjoyed my stay. The food was good. The omelette chefs fast and friendly. The front desk staff attentive to details. Wait staff and bartenders were smiling and friendly. I felt comfortable. The hotel was clean.

Very nice place. We went for a wedding reception. The ballroom was pretty warm which was he only negative. Hey catering staff were very professional and friendly. Everything was clean and simply elegant. I would recommend this Embassy Suites for elegant events.

What a great night away! We are local, so we could have picked anything. Perfect room for us. Bar staff were fun and engaging. Looking forward to our next visit.

Embassy Suites has never let me down and the visit to this one was no different. Early check-in wasn't available when I called ahead, but by the time I arrived from Denver International Airport, the guest services guy, Jonathan, made some calls to housekeeping to set something up. I was able to check in 5hrs earlier because of his effort. The breakfast was great. My son liked the arcade and onsite Comic convention going on at the time. My room was clean and roomy. Everything I needed was provided. Room service and housekeeping were very courteous.

Really enjoyed this hotel. Clean and the breakfast was great. Would definitely stay here again. The staff was friendly, and our kids thought we were staying in a 'very fancy hotel" :)

The building and facilities are a little dated, but the free breakfast was great! Ultimately the show-stopper was the AWESOME daily happy hour. I’m blown away by the large quantity of free drinks (and not well drinks) that were provided.

Stayed on a week night during the winter, it was slow night. The hotel is very nice and the suite I had was small but very nicely appointed. The pool and hot tub area was larger than I expected and very clean, with plenty of towels. There is a bar and a restaurant on the main floor if you don’t feel like going very far, but there are some nice restaurants within walking distance. The staff was friendly and accommodating to my needs.

One word. Great. Everything here is great. The food,pool,arcade,rooms, and most importantly the people. I love how they let animals stay. The are completely pet friendly. I would like to thank everyone shop helped me at my stay.

Everything was beautiful and amazing! The entire staff was awesome and helpful!!! The room was clean and so comfy!! The best part breakfast was made to order and a happy our at the end of the day!!

We had a great time at this hotel! It was beautiful and clean, and the staff was very polite and hospitable! One thing I found unique and enjoyable was every evening for two hours they have happy hour! Adults get free alcohol, and the kids are invited for non-alcoholic drinks and snacks! Also, the breakfast was amazing! They will cook you "made to order" omelets! We really enjoyed our stay there, and would recommend anyone to stay there!

I highly recommend this hotel. I stayed here for a week on business and will definitely be coming back. The staff was very friendly. The evening receptions and breakfasts are great and very generous. The decor is pretty modern and comfortable.
Also most hotel restaurant food is not great and very expensive. But not here. We were all pretty surprised…It was really good, very reasonably priced and very generous portions.

Very clean, open atrium in the middle. Great view of the mountains. The staff was friendly, professional, and helpful. They leverage technology better than most places I have stayed to check in and ensure your stay is going well.

Great location and amenities. Staff is very helpful and nice... Elevators are slow and you can tell it's a bit of an older building.

Hotel staff is so friendly and helpful. Very clean and spacious rooms. Fantastic happy hour (free) and breakfast. Love this place.

Great hotel. Lovely staff and great service. Only downside is the lack of utensils and bowls during breakfast. This place stays busy! Beautiful rooms, comfy beds, couldn't be happier.

Always a pleasure to stay here. The new modern atrium and re-done breakfast area look very nice. The rooms are always clean and comfortable and the staff is very accommodating. This is my choice hotel when in town.

Really nice place and easily accessible to plenty of restaurants. But the hotel restaurant is really good have a great bison and mushroom burger plus the quesadilla is really flavorful. The staff was friendly and ready to take care of all your needs. Seems to be a great place to visit

Excellent service provided by Embassy Suites. The cook to order omelettes at breakfast are pretty good, much better than the other offerings. The evening reception is a nice perk as well.

Great staff and great amenities. The pool needed cleaning, as did the hot tub, but it was good overall. Breakfast left a little to be desired after the third morning of scrambled eggs and sausage links. Didn't try the omelette station because of the line. The bathroom felt like a jail cell, too tiny and easy to get water everywhere because the curtain didn't reach both ends of the shower rod. Would stay again and would recommend to others.

Great place to stay. We meet with our family here to visit and play games. The new design has made it less noisy in the public areas. There wasn't much for drinks after 7:30 though and not many trash cans.

Embassy Suites is the hotel my in-laws always stay at when they come to visit. The rooms are spacious and comfortable, the pool and exercise areas are nice, and they even serve free snacks and drinks in the evening. They are conveniently located, and the staff has always been very courteous.

Went for a private event. Food and drinks were excellent. The servers were friendly, yet unobtrusive. Staff was very accommodating. Beautiful Christmas decor throughout the hotel. And the view of the mountains here is breathtaking!

Beautiful Hotel, nice welcome happy hour 1630 till 1930. Complimentary drinks. A little bit of everything for everyone, from game room, indoor swimming to fitness.. nice restaurants walking distance all around. Rooms nice, clean and very comfortable

It was a great place to stay at to have dinner and drinks also. My room was totally clean for spot to spot, I loved it. Service was good and don't have any complaints.. Thank you.

We enjoyed our time at this hotel! It was very family friendly. The room was safe for our 2 year old, there was food she liked at breakfast and she loved the pool. Breakfast was delicious - quick made to order omelettes, waffles, pancakes, sausage, scrambled eggs, potatoes, yogurt, fruit, cereal, iced coffee, hot coffee, juice, milk, etc. We were able to stream movies on the WIFI. The front desk was friendly. Everything was clean. They offer snacks and free alcoholic drinks in the evenings. The only complaint I have was the bathrooms were a little small.

Clean and wonderful....as always!! I personally liked it better before they remodeled....I miss all the plants and the huge chandelier!!! The plants made you feel like you were in a tropical paradise...the new is more modern...but doesn't feel as friendly of an atmosphere...

Good service, was waited on very gracefully by the staff. Breakfast in the morning is surprisingly good, potatoes are spiced nicely. Drinks and snacks in the evening were also good. Older interior, but comfortable.

Stayed here for business. Accommodations are on par with other embassy suites I have stayed at. There is no premium floor which is a slight negative. Made to order breakfast is very good. Will definitely choose this hotel again when I travel to the area.

Great stay! Rooms were clean and hotel was nice! The best part was the staff! There friendly, helpful and nice from the minute we walked in the door. Every person from the desk to the housekeeping staff was so nice and friendly! Our favorite was the gentleman that made omelettes! He was fun with our kids, joking and remembering what they ordered the day before! My only complaint was the mattress in the pullout couch was so thin, you could feel every spring coming through the cushion! My kids said it hurt to sleep on! Also the bathroooms were smaller than usual but they were clean.

Amazing place. Loved the courtyard with the complementary breakfast and evening reception. The free lending library was a nice touch too.

Plenty of open space throughout the hotel. The room was spacious. The beds were fairly comfortable. The breakfast was good.

My Visit at the Embassy suites was excellent. All suite rooms with an apartment living room and a bedroom with an excellent mountain view. The cooked to order breakfast is always a welcome addition to your stay. It is always hot and fresh with everyone so attentive and patient.

Even had help from the front desk when the printer was out of service. She actually took apart her printer so that I could print. Excellent service. I even received text messages from the staff asking about my room and my stay overall. I was able to get my AC looked at without even having to pick up the phone.

Out of the Hilton brands I believe that the Embassy "Makes It Right" throughout your stay.

The free snacks and drinks from the bar from 17:30 until 19:00 was awesome. The rooms were modern and had plenty of amenities. We even got a free upgrade since our rooms weren't ready when we arrived. Excellent experience.

Great place lots of amenities such as free cooked to order breakfast and free nightly cocktails and snacks. Pillow top mattresses and spacious rooms. Only problem we encountered was the smell of cigarette smoke in our room and clogged tub. The Embassy Suites is part of the Hilton Hotels and all their hotels are nonsmoking.

I had a wonderful stay with my family. The front desk changed my room at my request as I had chosen the wrong bed type while booking. My fault. The hotel was elegant.The room was clean and comfortable. The happy hour was a treat.. The breakfast had a lot of options including fresh chef prepared on request..I will happily stay at the Embassy Suites again when I am in Colorado Springs again..

1 b3d king rooms are amazing and have a full separate living room with a sectional couch and a desk. The rooms are very clean and updated. The inside of the hotel is beautiful and to top it off they have free drinks and snacks from 530 to 730. This is one of the best stays I have ever had and came with personal attention upon checking in to make sure everything was the way I wanted it. I highly recommend staying here.

Overall it is a nice place. You can tell that it has probably been there a while but it doesn't feel outdated. The bathrooms are very small but i think that has more to do with the style of when it was built that anything else. We did run into some AC problems while staying there but they were kind enough to compensate us for the problems that we had. All in all it was a good hotel. The only other thing I would suggest to them is to mix up the breakfast. We stayed 6 nights in a row and the breakfast was exactly the same everyday.

Overall it is a nice place. You can tell that it has probably been there a while but it doesn't feel outdated. The bathrooms are very small but that probably has more to do with the style of when it was built that anything else. We did run into some AC problems while staying there but they were kind enough to compensate us for the problems that we had. All in all it was a good hotel. The only other thing I would suggest to them is to mix up the breakfast. We stayed 6 nights in a row and the breakfast was exactly the same everyday.

Comfortable, clean, roomy with friendly staff and nice pool. Really enjoyed my stay there.... and I'm not easy to please!

What I love most about this hotel is the location. Their love for animals and the staff is very accommodating. The hotel is clean, safe and provides an amazing experience. Their breakfast and complimentary snacks and drinks is superb. I can't wait to go back.

The staff were all exceptional! One of the best hotel experiences I've had. The rooms were wonderful. The bed was very comfortable. Overall I would happily stay here again.

This is one of the best hotels I have ever stayed at. We showed up for to the winter storm and we're met with warmth and complimentary cocktails. The bed was soft, the rooms wonderful and clean. Then in the morning we were served an amazing complimentary breakfast before we headed back to Dallas. Highly recommended.

The rooms were clean! Atmosphere is pleasing! Breakfast is good! Evening reception is a welcomed feature! My only complaint was that we got salads and fruit from the cooler. The salad had NO DRESSING, and was pretty much all lettuce. The fruit was... old! $26 is way over priced! Also I had to keep requesting wash clothes! Other than that great hotel!

I come here every year for the Junior Olympics, and this is one of the nicest hotels I've ever been in. They've renovated since last year, giving the place a more modern look, the breakfast is amazing with cooked to order omelets, and there's free cocktails and snacks in the evening. The rooms are nice and clean, they are all two room suites with a mountain view balcony. Beds are comfortable. Overall, I love this hotel, which is why we return every year!

Friendly Front Desk staff. Rooms clean, my Grand Daughter is 3 thought she was in a Castle. Staff treated her like a princess when we told them at we were seeing the Disney On Ice Princess show. Thank you for a good time and making our stay special.

It's not a perfect hotel, but the service is incredible. Rooms are clean and modern, and the hotel staff is very friendly. Definitely will choose to stay at this hotel on future trips to CO Springs.

It is an older hotel, but it is under major renovation. So if you don't like the dust and fume from the remodeling, you may want to find another hotel. I got the king bed with mountain view. It has a tiny balcony. The suite is pretty standard. The only drawback is the small bathroom.

This hotel was beautiful and the room was so comfortable. The staff was wonderful. The moment we got to the desk they offered us bottled water and cookies. (If you have a nut allergy, check to see if they have one without nuts!) The room was comfortable and wonderful after 13 hours of driving. The continental breakfast was great. The tea and coffee in the room were great. When we checked out they gave us more bottled water and cookies. (They didn't have any nut free cookies this time.)

This Hotel is one of the finest hotels in the world. If you don't get what you want, then you didn't ask for it. The rooms are fabulous, the restaurants are superb, and the service is second to none. Although expensive, you pay for what you get. A stay at this hotel is an unforgetable experience.

The place is under construction and noisy. The breakfast tasted very bland and everything was hard to find. We had a suite but the suite door didn't shut correctly and I found out the hard way the pool bathroom door lock didn't work, The halls were filled with a dozen tween boys playing hide and seek. The bed was comfy and the mountain view was nice but everything else was just a mess. Being awaken by a beeping scissor lift and banging hammers wasn't ideal. They should have lowered the price for having to navigate through that mess.

Looks nice! Currently undergoing a major renovation, so expect some dust. It'll be great when finished though!

Did not know about the construction going on. Good thing I didn't need to sleep in as the construction was going on starting at around 7am and quite loud. Other than that the rooms were nice and the staff was friendly.

The hotel was under construction at the time we visited. Yes, they warned me. I called and asked about the extent of the construction and was told it was just part of the atrium. I didn't give a 3 star rating for that. It's for how the management and staff handled the temporary work-around. Breakfast was a full contact sport. It was moved to a conference room and the omelette guys were cooking on camp stoves. Each omelette took longer to cook because the heat was lower, due to the camp stoves, and there were fewer cooking surfaces. It was super slow.

The machines that dispense cold juice and hot coffee, mix water with concentrate. I noticed the machines needed to have the concentrate changed often and the staff was aware the machines were not properly dispensing after the refills were completed, but could not figure out the problem with 40 thirsty people looking on. I was so frustrated, I stepped in, opened the door on the coffee machine, and noticed the line connected the concentrate and water supply was pinched, so I unpinched it and it worked.

I stayed for 4 days and could not find the complementary bar. Arrows pointed to a conference room, but it was locked.

Seemed like the staff was making the worse of the changes instead of dealing with it, in the short term, knowing better facilities are coming soon.

I haven't personally stayed here but it looks like a really nice hotel. Free happy hour drinks and snacks for patrons! Nice clean open area to hang out and meet to people. There might be a pool?

Very nice hotel with indoor stream and mini waterfalls. Indoor pool and hot tub. Plenty of tables and seating throughout main floor. Breakfast and Dinner served complimentary to your stay. Eggs made to order.

Made to order breakfast and happy hour included with the price of the room! Slightly pricey, but understandable given what you get for the price. Great room and fast wifi. On site restaurant is also very tasty. I would stay here again, and again.

Rooms are a good size and comfortable, although the bathrooms are a little small. Breakfast is good with a lot of options for everyone. The biggest problem is the 'free' wifi - it only works occasionally and isn't very strong unless you pay $10 a day to upgrade to better wifi which is ridiculous.

Didn't get the room we selected online. Tried to give us higher rate than what was on reservation, but did correct it. Didn't have the items we requested in the room when we arrived. Fairly nice hotel. Neat central area with water feature and Koi.

The hotel is pretty nice, the rooms were excellent. Service was spot on. The managers reception is really nice to have, and the TV in the room has some fairly good channel selections. Nothing to complain about. Would recommend this hotel and would stay there again.

Excellent service, rooms were nice, atmosphere is great. Wifi sucks. Complimentary breakfast was complimentary, which is good because I certainly wouldn't pay much for it. Overall, liked it a lot.

Arrived very late December 28, 2014, checked out VERY early January 3, 2015. Absolutely liked the room layout with the sitting area in the front and the bedroom in back with a door inbetween. My partner smokes so it was very nice to get a smoking room BUT. First blush floors were filthy, they did not sweep the edges of the room nor under the bed. I realize that this is a smoking room but the ceiling in the bathroom was orange and the edges of the sink was dirty, used a towel to clean it up a bit. Was in this room a whole week so you would think the staff would notice one of the light bulbs was out in the bathroom, NO. Went to grab the $5 water bottle and it stuck to the counter in the sitting area so was very weary of the cleanliness of this area as well. Checked for bugs but there weren't any that I saw. A note on the bedside table asked to hang towels so they could conserve, well with one and only one hook on the back of the bathroom door not sure where to hang them. Overall enjoyed the breakfast and cocktail hour. The staff was very nice if some were hard to understand. Did not tip cleaning staff because of light bulb, all they had to do was replace it and run the crevice tool around the edge of the rooms and they would have been tipped nicely. Not sure if I would stay there again.

My parents liked the service here at this hotel. I booked this one for them when they came into town and enjoyed it. They said the room was spacious for them and the staff was friendly. That's really good to hear! I'll be booking again when they come back.