 5 832 reviews

Embassy Suites by Hilton Memphis

1022 South Shady Grove Road, Memphis, TN 38120, United States Access

Embassy Suites by Hilton Memphis

The Embassy Suites Memphis hotel is adjacent to the Regalia Shopping Center and is conveniently located in the East Memphis business sector near the I-240 and Poplar Avenue exchange. This full-service upscale all-suite Memphis hotel is just minutes from: FedEx World Headquarters, International Paper, ServiceMaster, Regions Bank, TPC at Southwind, Memphis International Airport, University of Memphis, Mike Rose Soccer Complex. Also close by this hotel in Memphis are the communities of Germantown, TN, Cordova, TN, Barlett, TN, Colliereville, TN, Downtown Memphis. Nearby Memphis Attractions include: FedEx Forum, home of the Memphis Grizzlies, AutoZone Park, home of the Memphis Redbirds, Beale Street, National Civil Rights Museum, Elvis Presley's Graceland, Memphis Zoo, Memphis Botanical Garden, Germantown Performing Arts Center, Stax Museum of American Soul, Gibson Guitar Factory, Theatre Memphis, Brooks Museum of Art, Memphis Pyramid, Tunica Casinos. Guests of the Embassy Suites Memphis hotel stay in spacious two room suites and receive Complimentary cooked-to-order breakfast. In addition, this beautiful Memphis hotel provides an evening reception. Complimentary High Speed Internet access is available throughout the hotel. Complimentary transportation is provided to and from the Memphis International Airport and within a five-mile radius of the hotel. Through August 2015 our lobby, select guest suites, atrium, pool and fitness center will be undergoing renovations. We will be offering a limited selection of breakfast items, beverages and snacks during this time. Our restaurant, Frank Grisanti's, is still open for lunch and dinner. We appreciate your patience as we improve our hotel. View our hotel specials at your leisure.

Embassy Suites Memphis is located in East Memphis near I-240. Our hotel is in an ideal location for the business and leisure traveler. We are located in the heart of the East Memphis business district and surrounded by many restaurants. We are within 15 minutes to Memphis' major attractions, including Elvis Presley's Graceland, Beale Street, Civil Rights Museum, Liberty Bowl and much more. We are less than 10 minutes to the Mid-South's largest and most diverse collection of shopping malls and only 40 minutes to the exciting casino entertainment in Tunica, MS. Elvis Presley's Graceland - 800-238-2000 Stroll through Graceland Mansion, climb aboard Elvis Presley's custom jets and see his famous pink Cadillac. Ask about our exciting Graceland Package. The Dixon Gallery and Gardens- 901-761-2409. The Dixon Gallery and Gardens is one of the country's finest museums. Beale Street - Downtown Memphis. The melting pot of Delta Blues, Jazz, Rock 'n Roll, R& B and Gospel. Sample the rich spicy food of the South, its cold brew and hot music. It's the coolest place there is, and it's only in Memphis. Among the hottest spots on Beale: Alfred's, BB Kings, Elvis Presley's Memphis, Rum Boogie Café, Silky O'Sullivans and Hard Rock Café. Memphis Pink Palace Museum and Planetarium - 901-320-6362. Features cultural and natural history of the Mid-South, traveling exhibits and the hand-carved Hyde-Park Miniture Circus. Union Planters IMAX Theatre features spectacular films daily. The Planetarium offers audiovisual trip through space and time.

Hotel

  • Internet
    FREE WiFi
  • Transportation
    FREE airport shuttle
  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-out
  • Late check-out available
  • Work away
    Business center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Multi-line phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Data port
  • Desk
  • Desk with lamp
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE evening reception
  • FREE in-room coffee/tea
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 16:00
  • Check-out Time: 11:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
CHILDREN 18 YEARS AND UNDER stay free in same suite with parent.

Pets are not allowed.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 16
  • Number of Sleeping Rooms: 220
  • Largest Meeting Room Size: 1040 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 8 32 reviews

Christina McGee
3 weeks ago – Google

4

Nice lobby, dirty rooms. Stained chairs, carpet, sink was may working. Very disappointed.

Brian Shelley
1 month ago – Google

7

The staff was very friendly. Parking was very convenient. The lobby was very nice. The room was very big. The bed was very comfortable. The tv choices were the best ive seen yet. The big problem was its dirty. The whole room could use a deep cleaning. The shower was grimy and i moved the couch to plug in a phone charger and it had trash and could use a vacuuming.

Lloyd Ambrose
1 month ago – Google

6

It's nice, but instead of the actual amazing buffet breakfast, all they have is sugary poptarts and cinnamon rolls desserts for breakfast. No actual food. Very disappointing

Melissa Nilges
5 months ago – Google

9

Great hotel! Very nice staff. Hotel was clean and very quiet considering there was partying going on in the room next door. I could not believe how quiet it was.

Marc Lee
5 months ago – Google

4

Check in was great. Thanks to Kyle displaying Excellent Customer service. This is just a FYI to others that are considering Embassy Suites Memphis Shady Grove. We would rate them 5 star but due to a few exceptions, there is a major difference between locations (Nashville/Memphis) breakfast and swimming were the high points, evening reception is not the same (chex mix,salsa,chips) only one bartender to accommodate the number of guest (must have wristband on your wrist), we booked the Premium Suite that was not stocked with the snack refreshments included in the Premium Suite package, only two wash cloths provided. For the amount of money you pay, I would expect more/better!

Ron P
2 years ago – Google

5

The 80s called and want their fitness center back. Very old equipment. I was unable to get the settings I wanted on the elliptical machine because touching the screen barely worked. And the fitness room is small. I stared at a dusty vent while working out. Probably not healthy. Other than that, the staff is very friendly and helpful. The room was clean and roomy. Breakfast is fairly standard hotel breakfast food. The complimentary happy hour is nice. But knowing the fitness center doesn't meet my needs, next time I'll consider a different Hilton hotel in the area.

Elise Ros
2 years ago – Google

7

This was my first time staying in an Embassy Suites and we thoroughly enjoyed. All the employees were extremely nice and helpful. The breakfast buffet and made to order breakfast station was a great start and the complimentary drinks were the perfect end. Pool and hot tub were pretty clean. The rooms were clean and comfortable. Grounds were well kept and the hotel is walking distance to a number of great restaurants.

MZ TATUM
2 years ago – Google

7

Cons: Room was dirty, hair on the bathroom floor and in the shower, the stopper in the sink was broken; called and reported it twice and nothing was done about it. Called to be transferred to another guests room and was on hold for 3 minutes. Called back to the front desk, no answer. Parking is ridiculous! Pros: A housekeeper by the name of Ramona was super sweet! She turned my frown upside down and made my stay A LOT better. The staff here is extremely friendly and helpful! Smiling faces are always a plus for me. Food was delicious and happy hour put a huge smile on my face! The ambiance of the hotel was very nice.

Alexander Ferrier
2 years ago – Google

10

Good located in Memphis, 20 min from the airport (car) and 20 min to downtown. Spaces rooms (one bedroom, one living room), functional bathrooms. Restaurant Crisantis on site (top Italian food) and daily happy hours. Breakfast with front cooking kitchen for eggs / Omelettes and the crew is always friendly and present. Great bar with a suitable offer. Around the hotel are several restaurants and shopping malls located.

Kim Salerno
2 years ago – Google

7

this was our second stay within a couple of weeks at this particular Embassy. Our room was much better this time in regards to the air conditioning system. We were fully pleased for the most part. The only reason it did not get five stars for this visit was that there was a family reunion staying at the location,and while we were made to wear bands at the swimming pool to ensure that we were guests of the hotel, that was not enforced for everyone else that was there. The pool was overcrowded and kids were unattended and kept flipping the lights. Even after complaining to the front desk, the security guard came and just batted an eyelash and kept walking.

Gary Griggers
2 years ago – Google

8

The place was very busy but still quite once your up in the room. Rooms were real comfortable with a "homey" feel. Mine was quite warm as it wouldn't cool past 77°F which made for a restless night. They also have free snacks and drinks for overnight guests.

Bryan Salerno
2 years ago – Google

6

We had numerous problems with the rooms. The first room the air conditioning was not working and it was leaking water. After 45 minutes they decided to move us to another room, which they are broke in the middle of the night. I told the person at the front desk in the morning about the air in the second room and that I tried to call numerous times but nobody is answering the phones. He rudely stated that they were very busy due to check outs. I assumed he was sending somebody else for the air conditioning but nobody came and we ended up leaving without even taking showers. When checking out it took 20 minutes because another guest was having an issue in front of us and there was no one else to help. Eventually a very nice lady came and helped us and comped the room and apologized for the service. I honestly could care less about the money as we have two young kids with us.

Bart Rinkenberger
2 years ago – Google

8

Clean facility and friendly staff. Breakfast was well done like most Embassy Suites. It’s clearly an older building that has been well maintained and modernized. A good value.

Michelle Latham
2 years ago – Google

4

After traveling and working all day I look forward to getting to my hotel room, however upon my arrival at 7pm there was no rooms ready! Since normal check in is 3 or 4pm I was surprised. Instead of apologizing and maybe offering me a complimentary drink or appetizer. He said "what's your number, well call you when we have a room ready." although I had an email with my reservation he was adamant to tell me they did not have me in the system. Interestingly I am to assume the other 3 people sitting and waiting didn't have reservations either! I expected a much better customer service experience, especially in a situation like this.

Jeff McKnight
2 years ago – Google

10

Helpful and courteous staff and great restaurant. We attended a private event and it was fantastic. Private room with great service.

Teela Phelps
2 years ago – Google

9

Very nice hotel as far as being members that is as I have not stayed as a non member. It seems very fancy inside as well as huge with 5 stories. Kids enjoyed the view from elevators as they got on to go to downstairs. Beds are amazing to sleep in as well cause I for one slept till literally 12:25

Madeline Webb
2 years ago – Google

10

The smoked salmon was absolutely delicious,the topping had a good but different taste,very good. Four of us all had something different and all happy with our choices. Super server and very nice atmosphere. .will be going back soon again.

Chris Zumbach
2 years ago – Google

9

Made to order breakfasts: great! Free drinks & appetizers in evening. 3 sinks in one King size room. Loved the large layout of the room which overlooked the lobby. Easy Uber ride to Beale St & the football game.

Bryan Nishimoto
2 years ago – Google

8

I came to the hotel for a professional meeting. The hotel was clean and the room where our event was held was up to date and nice. I was impressed by the size and appearance of the lobby. I would not have expected the lobby to look the way it did from the outside. Overall seemed quite nice.

Kashana London
3 years ago – Google

7

The hotel is nice. Customer service was excellent.The hotel has only 5 floors and the rooms smelled a bit stale. The inside of the hotel could use some upgrades. I have visited better or more modern Embassy Suites around.

Frankie Wade
3 years ago – Google

9

Excellent meal at nearby restaurant! Menu is limited, which I love. Not overwhelmed with choices but items are varied. Salmon was fresh and perfectly cooked. Service was perfect.

Carson Scrv
3 years ago – Google

7

The only reason I did not give it a 5 star is I did not stay in a room. I attended a training seminar. The lobby was very clean and the staff was very kind, courteous, and helpful. If the room are anything like the lobby it is a definite 5 star.

James Magary
3 years ago – Google

8

Check in was easy. Room was large and clean, had a couch/desk area that was a nice addition. They do free cocktail hours in the evening. Staff was friendly. They give a little bag of goodies on check in, just stuff like water and snacks but it was nice. Only complaint is something happened with my card and the card of at least a few other guests. Tried to go back to my room after midnight one evening and door wouldn't open, they had to check me back in basically to get it working. Still would stay again, no other issues.

Scott Bosarge
3 years ago – Google

5

Not impressed. The Marriott is the same price and is a much better facility. However. The Grisantes restaurant is very good Italian.

Clarence Threatt III
3 years ago – Google

8

Hotel staff was nice. Our bathroom toilet did not flush properly but they quickly came to fix. Overall very good stay. The breakfast staff was extremely friendly especially handling the volume of people and the food was good.

Dominic Griffin
3 years ago – Google

10

Nice hotel that has been recently refurbished. Rooms very nice with a good breakfast included. Would stay again.

Max Goodkind
3 years ago – Google

9

Great hotel. Good breakfast and free drinks from 530-730. Only issue was it took a long time for the water to get hot and sometimes just warm if your room is in back of hotel. Other than that great place to stay at. Highly recommend for Memphis area.

David
3 years ago – Google

8

The hotel staff was wonderful. Made you feel welcomed and attended. The free breakfast had a great selection. The happy hour drinks were good, strong. The appetizers could have been better. Conference rooms were a bit too warm for my test. The room was nice, good cleaning service. Although, room did have a moldy/musky smell that never went away. Overall, good experience.

cenglish46
3 years ago – Google

10

Had to stay here for 4 weeks during an unexpected plumbing issue with the house. Its a really nice place, great managers specials for drinks and snacks and a really nice indoor pool. Plus having a Grisanti's restaurant downstairs is an added extra cool bonus. I will stay here again

Jerry Fisher
3 years ago – Google

9

Rooms are clean and very nice. Room Service was prompt and excellent. Breakfast was delicious. Wonderful, friendly staff. I felt very welcome. I will make this one of my stops when I'm in town.

Cecilia Singletary
3 years ago – Google

7

My overall experience was good. The hotel is experiencing a hot water problem. You have to let the water run for 10 minutes or more to get hot water. Once it finally gets started it's fine... The breakfast choices and happy hour were exceptional. The staff was polite, the facilities were clean. Dining in the on site restaurant was good, my food was delicious. I would definitely recommend this hotel...

Jeno Cram
3 years ago – Google

4

The breakfast was excellent and the free Happy hour was a nice perk. They didn't end up cleaning my room one night and the floors were filthy in my room. Not as clean as I would expect from a Hilton branded hotel. The hotel overall was very warm. The WiFi is horrible in the 4th floor room I had and the cell service was spotty. The fitness center equipment needs work.

Harold Keys
3 years ago – Google

9

IT was very clean, the bed was so comfortable I didn't want to get out of it. AND breakfast every morning was delicious. WE had our family reunion there on the 21st through the 23rd and we had a good time. It was about 200 of us with children and we all had a great time. Children loved the pool. Grown ups was in the fitness room. And at night we lounged around in the lobby or the eating area. IT was a great experience.

Shamya Boyce
3 years ago – Google

10

I had an awesome time here. I enjoyed the cozy beds and the cable. You have to pay for wifi but other than that, I really enjoyed it. The complimentary breakfast was awesome.

Howard Kim
3 years ago – Google

5

Stayed two nights. Couldn't believe it was an Embassy suite run by Hilton. Arrived 10 min before 4pm, waited for 40min for check-in because of no rooms cleaned and ready. After first night, the room was not cleaned, breakfast was messy, crowd, 50' long waiting line. I have been Hhonors member for many years, and had a bad experience with Embassy suite this time. Won't return.

Lynn Carlisle
3 years ago – Google

7

Comfortable beds and furniture. Clean and very quiet . Indoor pool with exercise equipment. Full cooked to order or buffet breakfast with plenty of setting area and staff . Security with closed gates at night with one entrance/exit open for your safety . Need more outside lighting around Motel parking to make this 5 Star. Staff very pleasant and knowledgeable of the area and keep dining and lobby ready to great guest.

Fred Marshall
3 years ago – Google

6

Decent. Had some cleanliness issues with the room (too many to make it a one off set of problems). Friendly people though and breakfast was really well laid out and spacious (and tasty!). Not bad, but not great.

Daniel Wilkinson
3 years ago – Google

9

WiFi reception sucks in the bedroom, but is great in the suite. Generally, it's extremely slow. Nice hotel regardless.

elizabeth dixon
3 years ago – Google

5

I am appalled by the lack of cleaning service. No soap in my bathroom. Asked at front desk in the morning for soap; told they send it up. Called again at noon and was connected with housekeeping, where I left a message. 5:47p and room is not cleaned. Called front desk again and finally towels were sent up. Bring yout own soap!. 7pm: Someone Came to clean the room before bed. I guess Ill add a star-3, instead of 2.

Dustin Elston
3 years ago – Google

8

Great hotel with a classic Grisanti's-family restaurant inside. Beautiful design with great service and comfort, plenty of commodities, and excellent food

Francisco Olalde Jr
3 years ago – Google

7

The lounge area was just amazing and when we were settled into our rooms we didn't need a thing, it was already prepared for us.

G Cole
3 years ago – Google

10

Very upscale. From the rooming to the Frank Grisanti restaurant. 1st impressions are everything, and this was a great 1st experience.

Chris Welch
3 years ago – Google

8

Good rates and reasonable rooms and very friendly staff.

Jeffery Meariman
3 years ago – Google

7

The amenities and lobby/reception area are quite nice and appear to have recently been redone. Very spacious and a large area for breakfast which is quite good for a complimentary service. The rooms seem to have been refinished as well but with a little less focus on quality materials. Overall still a nice place to stay and I would not have an issue returning in the future.

Kerby Gordon
3 years ago – Google

9

The room are outstanding. Service is exceptional. And there are many eating options nearby.

Carmen Griffin
3 years ago – Google

8

Rooms are clean and roomy. Atrium is huge and inviting. The breakfast that is enclosed with price is really good.

Mc _alphie
3 years ago – Google

8

I just loved the pool area. Their suites are nice

Josh Sheppard
3 years ago – Google

8

Good location near several restaurants. Happy hour in the evening and a large breakfast in the mornings. Rooms are spacious and clean.

Greg Williamson
3 years ago – Google

10

Wonderful location and dining. Ronnie Grisanti's is a great Italian restaurant with a pleasant atmosphere.

Bryan Mancill
3 years ago – Google

9

Service was fantastic! Bed was comfortable. Parking was ample. Good breakfast.

Andrew Morgan
4 years ago – Google

8

I am traveling from chicago to Houston and the River Inn came up as almost 50% of the way. How wonderful to discover a magical way-station. The hotel is newish and decorated in the immortalized style of the old south. The rooms are sumptuous and oh, so comfortable! I did not want to get up! Paulette's is the "iconic" restaurant...

Mike Pinkerton
4 years ago – Google

8

Had a brief overnight stay at the embassy suites in Memphis, the included made to order breakfast was superb as usual! The rooms and bathrooms are a bit dated and seem like they could use a refresh, but the bed was comfortable and room was quiet.

Tammy Mayer
4 years ago – Google

7

Comfortable hotel with a friendly staff. Enjoyed complimentary breakfast AND happy hour. However, ran out of TP and coffee in the room.

Alton Townsend
4 years ago – Google

10

I had the Presidential suite for two nights and it was amazing! Robin at the front desk was very helpful and I would recommend this property to anyone coming to Memphis. The remodeling they did made the place looks amazing. I. Will. Definitely. Be. Back.

Grace Basa
4 years ago – Google

9

My family and I love Embassy Suites. Although this hotel is not as beautiful as their Atlanta and Destin branches, they have the best and friendly customer service. Their breakfast is good and the wait staff (Willie Mae, Chris and Gregory) provided excellent service. Willie Mae is friendly and always checks if you need anything and Chris even help us pack our to go food and offer us high chair the moment we went for breakfast. Gregory is also friendly and deliver our kitchen needs (cups and hot chocolate) in our room. He came back twice and he is very approachable. Most of staff esp the kitchen staff were always smiling and very attentive to our needs. They even made a mickey mouse pancake to our daughter. On the other hand, Kaneisha is deliver our towels and she provided us all the toiletries we need. Tim the shuttle driver was very friendly and on time. We have a wonderful experience and service in this hotel. We will definitely come back to this place. It's very kids friendly hotel.

Tony Krieg
4 years ago – Google

9

The hotel is excellent. I used e-check in and the electronic key. I was able to park near my room open the side door with my phone and go straight to my room bypassing the front desk. Best hotel experience I have had so far.

Mike Newton
4 years ago – Google

5

The restaurant has good food and a great waitperson(Jackie). Unfortunately the bartender is rude and cost them any future business. I will probably stay somewhere else in the future. As a Diamond member for over 10 years I think I have a decent take on reasonable expectations and he is at the bottom of the barrel.

caleb nye
4 years ago – Google

9

The staff always seems to be pretty attentive, nice, and courteous. The rooms are nice and clean. And I haven't found anything overly the top wrong with them. The only thing that I would change our location of wall outlets to help make things easier to charge but that's nitpicking.

Hugo Caballero
4 years ago – Google

7

I went with my girlfriend to Grisantis to celebrate our being together for 6 months. The food and service were terrific, and the atmosphere was calm and rich. I would have given it five stars if bananas foster was still a dessert item (was a staple of this restaurant for quite some time).

Elorie Boeh
4 years ago – Google

6

This was by far the worse Embassy Suites we have stayed at. The room was dirty including blood stained sheets and there was a musty smell in the room. The pool was tiny which made it over crowded all night long. We were going to stay in a few weeks as well and changed our plans. The staff was friendly. I just wish all the money spent to keep the lobby area nice would also be applied to up keeping the rooms.

Eltonio Cooper
4 years ago – Google

9

This is a wonderful hotel! Friendly staff & great management!!!! Everyone was so helpful & went out their way to give us a early checkin in!! Special thanks to travis lowe for his excellent customer service!!!! The rooms were spacious & clean & the breakfast & dinner was amazing!!!!! I would definitely recommend to friends & family!!

Carrie Bergloff
5 years ago – Google

7

This hotel is under construction on the entire bottom floor and should be complete Aug 2015. The room was clean and spacious. Staff was very friendly. Workers began at 8 am but we don't sleep late so it didn't bother us. I would stay here again especially after remodeling is complete!