 5 916 reviews

Embassy Suites by Hilton Knoxville West

9621 Parkside Drive, Knoxville, TN 37922, United States Access

Embassy Suites by Hilton Knoxville West

The contemporary, upscale Embassy Suites Knoxville West is the brand's first in Knoxville, TN, conveniently located off I-40 and I-75, in West Knoxville, only 25 minutes north of McGhee Tyson Airport (TYS), where you will experience southern hospitality at its best. Our hotel is just minutes away from the following corporate industrial parks: Hardin, Westbridge, Centerpoint, Pellissippi Corporate Center and great recreational activities, attractions. The hotel boasts the signature natural atrium located within the heart of the hotel with the rooms-tower attached. As part of an upscale lifestyle center, youll be close to numerous restaurants, shopping as well as a fitness center and spa while enjoying your full service, fashionable suite accommodations. Business travelers will find our luxurious suites with a generous work space, complimentary high speed internet access, wet bar with refrigerator and microwave and two phones with voicemail. For your convenience, wireless HSIA is available in public areas throughout the hotel.

The contemporary, upscale Embassy Suites Knoxville/West – is the brand's first in Knoxville, TN, where you will experience southern hospitality at its best. The hotel boasts the signature natural atrium located within the heart of the hotel with the rooms-tower attached. The suites design features personal space combined with a more residential scale and feature a side-by-side suite layout offering a separate living area with a sofa bed and spacious desk, mobile furnishings so guests can create their own unique living space, private bedroom and bath, two 42-inch HD LCD televisions, wireless high-speed Internet access, refrigerator, microwave and wet bar. The guests will enjoy the on-site amenities featuring the BusinessLink business center, indoor pool, whirlpool and state of the art fitness center by Precor.

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • High speed Internet
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Front desk
    Express check-in
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Female traveler room/floor
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Safe deposit box
  • Security
  • Valet cleaning
  • Outlets
    Gift/News stand
  • Travelling with others
    Family plan
  • Events
    Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    Speaker phone
  • Voice mail
  • Bedding
    Cribs
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Jogging track
  • Jogging trail
  • Tennis court

Food and Drink

  • Meal plan
    FREE full american breakfast
  • Full american breakfast
  • Special attention
    FREE cocktails
  • FREE evening reception
  • FREE in-room coffee/tea
  • Welcome drink
  • Green food
    Local and seasonal food
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE full american breakfast
  • Full american breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 18 years of age and younger stay free in their parent's room when using existing bedding.

Pets are not allowed.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 10
  • Number of Sleeping Rooms: 140
  • Largest Meeting Room Size: 5084 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 16 reviews

Karyn Loy
2 years ago – Google

9

Great place to stay, a nicely decorated hotel, very comfortable rooms. The staff was great. Love the free breakfast and happy hour. Kudos to your bar staff very efficiently handling a very busy happy hour.

Shaun Walker
2 years ago – Google

9

I was amazed with the customer service from the front desk clerk to the house keepers! By far one of the best hotels I've experienced short of a resort! Beautiful lobby and business center for traveling and the menu is probably underrated based on the wonderful food selections. If your looking for luxury I'd look into this hotel 1st!

Alan Morean
2 years ago – Google

10

Fantastic hotel stay. Wonderful room & bath. Nice pool, whirlpool & sauna. FREE evening reception drinks & snacks. FREE excellent cooked to order breakfast. Good people everyehere.

eric ziegler
2 years ago – Google

10

Fantastic rooms. Wifi works great. Staff were pretty reasonable. 5 minutes from tons of restaurants. Has a great pool and fitness room as well. I'd highly recommend it.

Tara Roberson
2 years ago – Google

10

We had a great stay! The staff was courteous, friendly and helpful. The breakfast was delicious as well as the steaks and other food we ordered from the restaurant for room service. We enjoyed our stay so much that we look forward to our next stay at an Embassy Suites. Thanks so much!!

Natalie S
2 years ago – Google

10

Beautiful hotel!! Really hot in the pool area, felt kind of steamy, but I enjoy warm! Sadly the jets on hot tub didn't work, I hope they fix that! Restaurant treated us so great even though we came in late, great portions and quality!! Thank you for a great stay!

Jeremy Rasnic
2 years ago – Google

10

The short of it: if you know what Embassy Suites has to offer, then you appreciate staying at one. This is the nicest, cleanest, most modernized Embassy I've stayed in and I've stayed in a lot. The rooms here are very stylish and modern. This is my go to hotel in Knoxville when I don't need to stay downtown. It's very close to Turkey Creek's many restaurants and shops. The only negative, and this is petty, is that the hot water takes some time to get there. Water pressure is great, hot water is there, it just takes a couple of minutes to adjust due to the delay.

Jennifer Hastert
2 years ago – Google

9

One of my favorite places to stay when we visit Knoxville. They have happy hour. It's close to most everything. And they have a nice indoor pool.

Mark Gibson
2 years ago – Google

7

Lovely first day. Tasty hot breakfast included with a happy hour in the evening. Rooms we stayed in were spacious and comfortable and clean. Staff was friendly and helpful. Best of all the strong coffee was hot and reasonably good. I'd recommend it if you're in the area Though I had no success connecting to their wifi for my stay.

Williams Trish
2 years ago – Google

10

Breakfast was more than I expected for being free and the omelettes are great! Nice, big, "living room" and bedroom, quiet, and near my job. The free drinks in the evening was a surprise. Recommend.

Allen Capps
2 years ago – Google

9

Very nice place to stay. I highly recommend it. A Lil pricey but it's actually worth it! Made to order complementary breakfast is the Best I've had at any hotel. Small indoor pool, but great workout facility.

Nick Yackanech
2 years ago – Google

8

We have a large family so we need something with enough beds where everyone can sleep comfortably. This hotel fit the bill. This suite had two queen beds in one room and a pull out couch in the second room. The breakfast was also outstanding. Our only complaint was that we had to have housekeeping clean something up in the bathroom when we arrived. Other than that it was great.

Donna Jones
2 years ago – Google

9

Great stay , as always evening reception rocked!!.. the lady who was bartending was great! Amazing breakfast, omelets were perfect. Seriously nice suites . . clean, and well prepared!

Club MOTO Administrative
2 years ago – Google

10

Love, love the breakfast! The friendly and attentive staff. I had a great view from my room of the sunrise😌

Scott Oliver
2 years ago – Google

7

Newer hotel with a modern feel and friendly staff. Breakfast offering seemed to have something for everyone. I didn't tak advantage of it but the manager's cocktail hour as well. Rooms are spacious with wet-bar, mini-fridge and well-supplied bathroom. Despite being close to the highway, my room was quiet. Only drawback was the failure of the Digital Key on my iPhone and a failure of the keycard system. Otherwise, my stay was perfect.

Amy Reece
2 years ago – Google

10

This is our favorite hotel to stay in when we go up to Knoxville! Such friendly staff and the happy hour is great. I absolutely love the salt water hot tub. It always makes your skin so soft.

Kara Clarke
2 years ago – Google

8

Comfortable bed, delicious made to order breakfast, and happy hour drinks at the bar. This is one of the best hotels my husband and I have stayed at. We will be back. I give 4 stars because some employees in the breakfast dinning area need to learn some people skills and how to communicate with customers.

John Pate
2 years ago – Google

10

Very very nice place. Staff was excellent, very helpful. One of the better places to stay. I spend a lot of time in Knoxville for work and have stayed at many different places. This is definitely one of my favorites.

Charles Ferguson
2 years ago – Google

7

This is a very nice hotel and great for the price. If you are visiting and are not looking for the typical college scene in Knoxville then this is a perfect place. The best part is the breakfast. It is probably the best breakfast at a hotel that I have had and it was included.

Deidre Horton
2 years ago – Google

10

Out of all the Embassy suites we have been to, this is our favorite. My husband and I go here often. They have a fantastic manager reception. The staff are very friendly and the environment is so welcoming. The bar tenders remember the drinks we like and always keep our glasses full, even during the free managers reception. The rooms are also amazing, I difinetly miss those sheets when I have to stay elsewhere.

Sarah Kenny
2 years ago – Google

9

Stayed at this hotel for my sister’s graduation. Hotel has a beautiful lobby, very clean, modern and the staff has nothing but smiles and polite words. The free breakfast is phenomenal and the manager’s happy hour includes free light appetizers (snacks) and beer. Fantastic for the price. Kids loved the pool. This place has true southern hospitality!

Xya Chan
2 years ago – Google

10

This place was beautiful through and through with so much to offer. I love the setup and definitely felt at home here.

Mark Hoffman
2 years ago – Google

10

Its a very nice hotel. I miss the original looks of the Embassy chain. Not to big on the modern look of today. The breakfast is excellent.

Salwa Mostafa
2 years ago – Google

10

Nice clean rooms. comfy beds. Great breakfast options with late hours till 10:30 on wrekends. Forgot an item behind and they were helpful to find it.

Rick Stephens
2 years ago – Google

7

Attended a AAA Alaska travel presentation at the Embassy Suites Knoxville West. It was outfitted nice with cookies, water, coffee. The chairs were okay but arranged to close together for comfort. Other than that, it was a well hosted event at Embassy Suites.

Jamie Clanin
2 years ago – Google

4

We went to the Flying Spoons restaurant for dinner, and while the service was good the food was not. The syrup was out in the Sprite so we got cans instead, our hummus had the taste and texture of a sausage cheese ball, the pita chips were beyond stale, there was no appreciable difference between the balance and Greek salad dressings (or maybe we were given the wrong things), the rolls were quite stale, our dinner orders were mixed up, my entree that is served with sauce came with none, and somehow the chocolate lava cake was dry. Most things were edible (I didn't even try the rolls) and no one got sick, but we certainly will not be returning.

Ali Eubanks
2 years ago – Google

10

We will absolutely be coming back to stay at this hotel!! The amenities are beyond amazing, from the pool/hot tub/sauna combo to the complimentary drinks at the bar during the managers "greeting hour". Totally kid and adult friendly. The whole staff was friendly and going above and beyond to accommodate us, from the housekeeping to the chef who was more than willing to work with the 8 year old's specialty omelette request. We truly enjoyed our stay, and look forward to coming back! Thanks EmbassySuites!

Derek Slominski
2 years ago – Google

8

As all Embassy Suites the lobby and rooms are modern and clean. The breakfast was very good and they had a chef that makes omelettes to order. This is hard to find in a hotel these days and is a great start to the morning. However, with all of the ups there are some downs. The air-conditioning in the room was horrible. It was extremely loud and made it extremely difficult to sleep with as it would turn on and off. This just may be the specific room that I had but it is a problem that every guest has to deal with that stays in the same room as I did.

Christian Pagnard
3 years ago – Google

9

Wonderful place. I can't believe we have been staying in Knoxville for years and haven't tried this. The rooms are great, clean and well appointed. The managers reception every night is awesome.

Josh Dodson
3 years ago – Google

4

The food was surprisingly good, but the service was absolutely awful. The server said that it was his first day, so I can forgive him for not being familiar with the menu; however, he only stopped by for refills once during the whole night and he struggled to get our order right, even forgetting to enter some items properly (food came out at different times, our appetizer arrived after our entrees). It didn't help his case that for our entire meal, we were his only table.

Keyona Henry
3 years ago – Google

10

Nice clean rooms in a great area. Room service was prompt, and the food was delicious! From the front desk clerk, to the restaurant staff, to the housekeeper...every single staff member we encountered were friendly and extremely helpful! We've already recommended this hotel to our family and friends. Our experience exceeded our expectations!

Chris Sutton
3 years ago – Google

9

Very nice hotel. The lobby and common area was very nice and clean, and the evening snacks and morning breakfast are a real plus. My room was clean and comfortable.

Tonya Burnette
3 years ago – Google

10

We arrived to the hotel late. We were greeted warmly by the desk clerk. We had forgotten some toiletries, and she was more than accommodating. The room was clean and comfortable. Due to our late travels, we were granted a late check out. A welcomed surprise. While we did have some trouble with the toilet, the necessary tool to fix it was promptly bright to our room We have stayed at this hotel in the past, and will return again.

RL Fleming
3 years ago – Google

9

Chef Carmelo is awesome!!! Even on vacation we wake up before 7 to get our omelets. They are extremely well prepared. He tops them with the ingredients that are requested. He makes our stay that much better.

Karina Baymiller
3 years ago – Google

8

EDIT: I was given sincere heartfelt apology by a manager shortly after my initial review of our disappointing stay, in which we were offered a full refund for our trouble. It's for this reason that I wanted to amend my initial review to reflect my positive experience with the Embassy Suites since our stay. Customer service is what the hospitality industry is built on, so I give many kudos and thanks to your management for reaching out to me and rectifying the situation. ORIGINAL REVIEW: Booked a room for our wedding night which included champagne/sparkling wine. Was told on arrival after our wedding reception that the champagne was "probably not" in our room and that "it wasn't my problem" - by the oh so friendly front desk help. When we arrived in the room, sure enough, no sparkling wine, so we called the front desk asking if we would still be charged for the service we didn't receive, and she again pronounced that it wasn't her problem and that we'd have to take it up with food and beverage. For a quick stay less that 12 hours on one of the most special nights of our lives, I have to say this is one of the most disappointing stays I've ever had - and this is from someone who travels quite frequently. I suggest against purchasing anything but the basic packing because you will not receive it, nor be credited for your payment. And good luck with the front desk staff - any problem you may have is "not their problem".

Nicole Webb
3 years ago – Google

10

Loved it, great experience. has a kitchenette, a nice pool, and updated rooms. staff was very nice.

Scott Bennett
3 years ago – Google

10

I attended a training event at the Embassy Suites. Meals for the event were catered by the hotel (Breakfast, Lunch and Snack). The food surpassed my expectations. The lobby area is spacious, nice, and clean. The staff was very friendly and courteous. Unfortantely there was another event in the area and I was unable to stay in a room at the Embassy Suites since the hotel was fully booked.

Eric Carmack
3 years ago – Google

8

Had a work conference here. Building was very nice and clean. Staff were very friendly and helpful. Food was quite good

Aaron Helbert
3 years ago – Google

7

The Tennessee ballroom was used for our seminar and the accommodations were fantastic. The food served for lunch was also very good. The staff were friendly and helpful with finding the proper room.

Heather Martin
3 years ago – Google

8

Location was in a central part of West Knoxville and easy to spot from the road. The grounds and interior were well maintained and clean. My only issue was that a few of of the rooms were too dimly lit.

annette mangan
3 years ago – Google

10

This is a great hotel. Very clean. The staff was very friendly and helpful. Love the cooked to order breakfast.

Carmen Brough
3 years ago – Google

9

Clean, comfortable, friendly and such delicious breakfast. Will definitely stay again. I'm tough to impress.

Jason Guinn
3 years ago – Google

9

Location is very convenient to all of West Knoxville. The hotel is very modern and clean. Staff could not have been any more friendly or helpful. We continue to be thoroughly impressed with Embassy Suites.

D Has
3 years ago – Google

10

Very nice, modern and clean. Has a very chic feeling to it. Nice pool and workout facilities. Great outdoor area.

Chris Kent
3 years ago – Google

8

This is the second time I've stayed at this hotel. It's very clean, and the staff is super friendly. They all did their best to make sure we enjoyed our stay.

Craig Reeder
3 years ago – Google

8

Fantastic hotel, only 4 years old. Service was excellent and manager's reception was great. Wish there was more seating in the bar area.

Andre Rocha
3 years ago – Google

9

This hotel was very nice. Room was spacious, clean and comfortable. Nice lobby. Location could be better...

Roger Allen
3 years ago – Google

9

Have stayed by myself at this hotel previously. Brought my 3 daughters (14, 16, and 21) for a family getaway and we all enjoyed our stay here. Good food, friendly, welcoming staff, and good location. I love the courtyard with the fire pits!

Joshua Mueller
3 years ago – Google

10

Wonderful hotel, great value. I was a little disappointed with the breakfast, but more of the setup than the food. The food was great. The setup led to a long line with everyone going thru the omelet station, which I thought was easily avoidable.

daVid Colon
3 years ago – Google

10

Embassy suites of West Knoxville has staff who openly go out of their way to make your stay enjoyable, breakfast like all embassy suites is by far superior with short order items, the rooms were modern and clean.

Henry Farkas
3 years ago – Google

8

Rooms are large and comfortable, breakfast is good. Elevators are really slow and the showers don't seal.

Candace Wilson
3 years ago – Google

9

This hotel is one of my favorites. Very nice, clean, modern rooms. The hotel lobby and dinning area are lovely as well. The breakfast is always delicious with cook to order omelets. Only real complaint are the super soft pillows. They provide no real support and make sleeping a bit uncomfortable.

Ellen C
3 years ago – Google

10

Everything at this embassy is top notch, the rooms are absolutely beautiful and clean, the restaurant is fantastic, and the staff are all just lovely! I highly recommend sending family here if you want to have them taken care of with luxury. I live in Knoxville, so this is where I've put my father and grandparents up at numerous times when they've visited. The hotel's design is modern and gorgeous and it's a shame I can't stay here myself since I live just down the road. The only issue at this current moment (Dec 9, 2016) is that there's construction on the road leading to it, so keep that in mind and don't go out when it's rush hour. But of course, that's not the hotel's fault, I'm sure it'll clear up soon and look gorgeous. Additionally, the location is a little funky, its between two car sales lots and I think the Mayfield truck drop off area (???). This simply means spend your time looking at the sky and not the ground when you look out of your windows if you want to see how truly beautiful a Knoxville sunset is! All of these cons have nothing to do with the cleanliness of the hotel or anything really that the staff have control over, so honestly, the service is about as top notch as it can be (like at all embassies). Come visit Knoxville and stay in a place almost as charming as our scruffy city itself!

Alden Sanborn
3 years ago – Google

9

Front desk staff are always friendly, welcoming and helpful. The bartenders and servers make it worthwhile to stay here to eat/drink and Rob makes a great omelette in the AM. If I can get the rate that I want I always stay here without hesitation.

David Catotti
4 years ago – Google

9

Attended a family reunion at Embassy Suites this weekend. Facilities were top notch, staff were wonderful and food was amazing. Thanks so much!

Fawn Szudera
4 years ago – Google

6

Every year we stay with a group at a different Embassy. Every one has been fantastic, except this one. The decor has no "wow factor" like the others, except there is a nice outdoor area. On our first day, we left for the day and came back to an unlatched door-I litteraly pushed it right open. This was left like this by the cleaning person. The next day we were left with NO toilet paper. I thought these were just fluke things until I started hearing things from other people in our group. I was told a few times that the woman behind the bar was rude. Another said her sheets were not being changed. Someone else said their room was not even cleaned for 2 days in a row! I noticed the full trash in the lobby bathroom was not emptied for a few days. The breakfast was ok, but there was no variety the 5 mornings I had it. One morning there was a really long line and there were no plates or silverware available. For the most part the hotel was clean, but the things that weren't, are noticeable. I did not care for the frosted bathroom door that absolutely would not shut without a shoulder push. The giant shower head that would not move was annoying. The shower curtain was not wide enough so there was always a lake on the floor. The bathroom faucet was dreadful in how it sprayed EVERYWHERE! Not everything was bad, but it should've been much better for the money we spent.

Jack Mercurio
4 years ago – Google

10

Stopped in off the road from 14 hours in the car. Set us up quickly with a room. Their Premium level suite. Immaculate. Attentive, caring staff. Omelette was probably the best I've had!

Ashley Iverson
4 years ago – Google

10

I travel quite frequently for work and this is one of my favorite hotels. The rooms are comfortable and create a great working and relaxing environment. The manager happy hour is always fantastic...however the bartender one night was not friendly and was clearly frustrated and showing it and being quite rude. Other than that....love this place!!! Location is nice and close to work and a lot of great shopping and restaurants as well!

Taylor Anderson
4 years ago – Google

10

Service was wonderful! I have stayed there twice in a month and great service both times. You can expect to be taken care of in all aspects from housekeeping to managers. Room service is wonderful and a great value! I would recommend anyone to stay here!

christina tonelli
4 years ago – Google

10

Staff was very nice and helpful. The rooms were very clean. I felt welcome here.

Susan Linardo
4 years ago – Google

9

Beautiful with professional, courteous employees and great complimentary breakfast.

Tom Lentz
5 years ago – Google

10

Interesting the negative reviews. Came in Feb '15, was greeted with a smile and when I handed him my ID was thanked for being a Honors member by name. Rooms are modern and comfortable. Bed is great. Location convenient.