 5 838 reviews

Embassy Suites by Hilton Phoenix Airport

2333 East Thomas Road, Phoenix, AZ 85016, United States Access

Embassy Suites by Hilton Phoenix Airport

The Embassy Suites by Hilton Phoenix Airport hotel is located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park in Phoenix, Arizona. This full-service upscale all-suite hotel is also minutes away from...Downtown Phoenix, Phoenix Sky Harbor Airport (PHX), Scottsdale Fashion Square, Arizona Biltmore Golf and Country Club, US Airways Stadium- Home of the Phoenix Suns, Gila River Casino, Arizona State University, Old Town Scottsdale, Phoenix Zoo, Phoenix Greyhound Park, Camelback Mountain (Scottsdale). All of Embassy Suites by Hilton Phoenix Airport suite night stays include our famous complimentary made to order breakfast as well as our complimentary Manager's Reception daily - a fantastic way to start your day and an even better way to end your busy day in Arizona. Some great activities located near our hotel are: Click here for more attractions. The Embassy Suites by Hilton Phoenix Airport hotel can accommodate all of your business meeting needs with our spacious meeting rooms and full catering capability. Here are some of the local businesses in our area: Arizona Heart Hospital, Phoenix Children's Hospital/Banner Health/Good Samaritan Hospital, General Electric, Lockheed Martin, Federal Express, Cardinal Health, Northrop Grumman, AT&T, Chevron, Boeing. Embassy Suites by Hilton Phoenix Airport is your headquarters for all nearby professional and amateur sports - whether you're an avid spectator, or a participating athlete. Our immediate area is host to five of MLB's most popular teams. Our Embassy Suites hotel is centrally located to all of the Phoenix area sporting venues and attractions. Here are some venues located only minutes away from our hotel: Sun Devil Stadium, Wells Fargo Arena, University of Phoenix Stadium (Cardinals-NFL), US Airways Center (Phoenix Suns), Chase Field (Arizona Diamondbacks), Glendale Arena (Coyotes-NHL), Te

Corporate hotel centrally located near the 202, 51 and 10 freeways. 2.5 short miles from the airport, Biltmore Fashion Park, golf, and restaurants. Less than 5 miles from downtown Phoenix.

Accessibility

Hotel

  • Internet
    FREE WiFi
  • Transportation
    FREE airport shuttle
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Concierge desk
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Valet cleaning
  • Valet same day dry cleaning
  • Travelling with others
    Children's play area
  • Pets welcome
  • Playground
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Bathtub
  • Bathtub/shower combination
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Safe
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Heated pool
  • Outdoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Hiking trail
  • Jogging track
  • Jogging trail
  • Racquetball
  • Racquetball court
  • Tennis court

Food and Drink

  • Meal plan
    FREE full american breakfast
  • Full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE full american breakfast
  • Full american breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 11:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 17 years of age and younger stay free in their parent*s room when using existing bedding

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 13
  • Number of Sleeping Rooms: 182
  • Largest Meeting Room Size: 1950 sq. ft.

Parking

  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 8 38 reviews

Debbie Slotten
2 years ago – Google

9

My stay vacation place. Great staff. Free drinks happy hour and made to order breakfast. Cost is reasonable and a couple if places to eat walking distance. I recommend Embassy for adults and kids alike i know my grand daughter loves the pool and room.

Jim Lawrence
2 years ago – Google

10

This review is for Hannah, daytime manager. She turned a mechanical breakdown to a nice stay. We will definitely be back. The made to order breakfast is one of the best of all the embassy suites.

Paulina Lee Collazo Navarro
2 years ago – Google

7

Quiet. Great room. Cute pool. Shuttle to airport was great. Due to early flight, I missed breakfast but coffee was good. Danish offering, however, was very sad! Staff was friendly & helpful.

Sarah More
2 years ago – Google

7

Convenient for going to a show at Comercia. Free drinks and a shuttle to the show. Big comfortable room and nice staff. I'm not fond of outdoor corridors in hotels, but it was fine.

Adam Amante
2 years ago – Google

10

Although some of the hotels around the Phoenix airport seemed dated, Embassy Suites was a real gem. The rooms were ginormous and the service was excellent, from reception, to house keeping, to staff. As a true three star hotel, this one was pretty fabulous. Appreciated the courtesy of the shuttle to the airport.

Angela Stinger
2 years ago – Google

5

Older hotel but suites are decent sized. A bit run down. Shower only had very hot water. Toilet barely flushed. The cook to order breakfast was amazing and one of the best. It kind of made up for the other things. The hotel staff was very helpful and friendly. Probably not in the best location because as we were leaving with our kids there was a man pooping behind the dumpster.

Rocio Aguilar
2 years ago – Google

9

I love this hotel. I really enjoyed all my time that I spent here everything that this hotel have and has to offer is awesome. I give 5 stars to this place and I have nothing bad to say about it. Definitely recommend this

Slappy McDoogle
2 years ago – Google

8

Entire facility is a bit dated, but the rooms was very nice and clean. Wasn't a fan of the motel (outdoor) style, but everything about the stay was great. The staff were all super friendly and welcoming. Breakfast was very good.

James Castro
2 years ago – Google

9

Hotel went above and beyond to accommodate the multiple volleyball teams staying at the hotel. They offer breakfast a half hour earlier then usual for the teams that had early morning games. They also opened the breakfast area in the afternoon/evening to allow teams to wind down together in a cool location. For the adults, the hotel provided complimentary drinks in their Cafe during the afternoon and evening hours.

Scott Fringer
2 years ago – Google

6

The room was not comfortable. The air conditioning could not effectively lower the temperature. The room was missing the TV remote. Outside noises easily entered the room as though a window had been left open. The morning breakfast was enjoyable. The made-to-order chef was very friendly and accommodating.

Gage Fringer
2 years ago – Google

7

The hotel served the purpose we needed it for; just staying the night, the room was put together well, and breakfast was exceptional. Check out was also easy to fit in to the morning before leaving

Elizabeth Cunningham Perkins
2 years ago – Google

10

Many suites have adjoining doors, but they found me one without and those accommodations tempted me to extend. The prompt room service, hot eggs-made-to-order breakfast and Happy Hour with drinks and snacks plus table service for a full menu in the 5th floor restaurant pleased greatly. Though the house was full, customer service was helpful and efficient. The WiFi worked well as did all my suite's appliances and features and the living area, bedroom and bathroom all were clean as can be.

Kathy Nez
2 years ago – Google

9

Great place to stay. Breakfast was delicious, clean, fast friendly service. Massage was is a must. Highly recommended. Great service!

Geneva Relf
2 years ago – Google

9

Layover flight that was delayed until morning at skyharbor airport Southwest airlines put up this rooms for us it was beautiful and the view. The front desk was polite and helpful made the transition easy and very quiet. Beautiful pool area and pool very clean.

Craig Campbell
2 years ago – Google

5

I usually prefer Embassy Suites because of the nice suites and made to order breakfast included. Most hotels with free breakfast have the same rubber eggs and Belgian Waffle station and call it a hot breakfast. This particular Embassy Suites, I was told by the front desk attendant, was one of the originals and is an open air with almost a motel feel to it. To be honest, I thought it was too old on the outside and the made to order omlettes were much smaller than I get at other locations. The room met what I expect for a Embassy Suites and was very good.

Inez Magalona
2 years ago – Google

10

Went in to have appetizers and the food was amazing. Compliments to the chef. The blackened chicken was great. Turned out dinner was the best choice an Chef Enrique was wonderful and the best chef in Phoenix. Staff was friendly and helpful. Service was fast. Restaurant was very clean. Will go there anytime Chef Enrique is preparing the food.

Lisa K
2 years ago – Google

7

Based on some of the reviews I'd read, I was expecting a mediocre hotel. It was very nice, clean, staff were friendly, breakfast fresh. Ample free parking and just minutes from the airport without the airport noise.

James Kupke
2 years ago – Google

7

Only had a quick overnight stay. Rooms are pretty dated. Shower was decent with okay water pressure. Breakfast was good standard make your own omelets, but the servers were a bit stingy with extra bacon slices.

David moertl
2 years ago – Google

4

Really excellent staff that works really hard to make your stay enjoyable, and they do. Fun managers reception with food and drinks in a great space every night. Problem is that it is a really old property. They take good care of it, but the plumbing leads to problems. I would stay there again due to staff, but there are better options.

Kymberli Cooper
2 years ago – Google

7

This place is awesome. Near my training. Cute once you walk in. Lots of space in room and clean though older. Great hospitality! Made for you free breakfast plus free happy hour. Awesome stay for a 4 day stay.

Amanda Alvarez
2 years ago – Google

10

When looking for a hotel when traveling, i always look at embassy first. Their prices are always great and the fact that they include breakfast and happy hour drinks is a big plus. My family is big, so the free breakfast is important. I'm never disappointed after my stay with embassy! Staff are and were very friendly. They also made it easy to extra supplies when needed. Thanks embassy!

Marc Radinzel
2 years ago – Google

5

Older property reminiscent of Dorthy Z and the gals decorative style. Well maintained and interesting Bar/ Restaurant. I found this place to be odd and the suites not up to the usual Embassy Suites experiences that I've had in the past.

Jeffrey Forster
2 years ago – Google

10

This hotel is a little old but it is not lacking in amenities. The cooked to order breakfast is amazing and the free drinks at happy hour are great. It also has a large outdoor pool and hot tub.

Cassi Harrison
2 years ago – Google

9

Great hotel. Room is set up in a two room configuration, and is great size. The staff is very friendly and helpful. Nightly happy hour with a variety of drink options

Nathan Nielson
2 years ago – Google

10

I stayed here while I was in town for an event at the Convention Center downtown. While this isn't the closest hotel to the Convention Center, I really enjoyed my stay. The rooms were clean and comfortable and even more important the staff was friendly and great to work with. Don't forgot the breakfast as well which was great. I would recommend this place whole-heartedly.

Jennifer Shunk
2 years ago – Google

10

Really great hotel to stay at while in Phoenix. The free breakfast is great! Perfect way to start each morning. And the room was nice and quiet, and more importantly, clean! Will definitely be back! Great experience.

Michael Cunningham
2 years ago – Google

5

The suites are large. The furnishings were a bit dated and the parking in the back is kind of shady. That said, the amenities are set up nicely. The front desk staff was super friendly. The cleaning staff hasseled me three times before checkout time; once the lady just burst through the door without knocking.

Xander Forral
2 years ago – Google

8

Location is about 10 minutes via rideshare service to the convention center. However the shuttle service was quite excellent, they ran additional rides to accommodateore people. Hotel room was nice and clean. When our toilet randomly starting to overflow they sent someone in right away to fix it. I was very impressed that the service tech also made sure we got fresh towels immediately following his fix. Free continental breakfast was the thing that put this hotel over the top. While it had all the traditional foods there was also a custom order bar for eggs, pancakes, french toast, potatoes, bacon, and sausage.

Corey Ernst
2 years ago – Google

6

Read a review that said it had a weird vibe...so true. My room was decent, but really expected more from an Embassy Suites. Toilet handle was broken and had to take tank lid off to flush. No TV channel listing except when you first turn TV on...take good notes! Not much sound insulation and heard music played in the courtyard a bit. BFast was really good and complementary. Desk staff didn't sound too interested in room issues. Not sure I'd pay what I payed again.

Benjamin Harms
2 years ago – Google

7

Nice room. Weird vibe though. Very nice breakfast. Thanks lady who works the grill is on top of her game! Thanks again for the extra crispy bacon!! :)

Daved Baldridge
3 years ago – Google

6

Good location. Very friendly and helpful staff. Downsides were air conditioner in original room did not work. We were moved immediately which was great. While the air worked in the second room it struggled to keep it cool. Also, the breakfast area is small and crowded. Encountered a 30 minute wait for our food. Otherwise we enjoyed our extended weekend.

Kevin Johnson
3 years ago – Google

9

My room was muggy and the a/c didn't work so well. So why 5 stars? Well, they allowed us to check in super early and the service was outstanding. Decor of hotel is dated, for sure, but staff is incredibly pleasant and this is a fairly central location without having to stay downtown.

Sean Trantham
3 years ago – Google

8

Clean hotel. Looks old and has the feel of a motel...BUT! They make it work. The rooms are spacious and again clean. The bartender is great and makes the free happy hour fun. Parking in the back is a bit confusing at first...park in the back and then having to walk to the front to check in was a little unusual. Overall, I would come back.

Stevie Rhodes
3 years ago – Google

7

Service was good, my room was better than expected. It's what can be expected from a cheap hotel. The grounds were actually pretty nice I was pleasantly surprised

Samuel Adams
3 years ago – Google

10

Great place, interesting layout. Nice bar at the top of the complex. I will recommend this place for future visitors.

david hernandez
3 years ago – Google

9

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around... Nice large rooms, at least the king bed was. Breakfast is made to order with buffet. Pool looked nice and clean but didn't get a chance to use it. Next to an all night dinner if you're hungry.

Buffi Smith
3 years ago – Google

4

Rooms are excellent. Night manager is a scam artist. He called at 11pm to try to get the bill settled. Said we owed $350 and our card declined. We had plenty in the account. He was rude and asked why we couldn't get the cash. He was trying to scam us. He threatened to throw is out and refused to give us an itemized statement of charges.

Vinky Mehta
3 years ago – Google

9

Overall a great experience. Rooms are super clean. 1 star less since i was not happy with the complimentary breakfast. me and my husband are both vegetarians and they use same grill for both meat and veggie. I was able to see bacon getting mixed up with potatoes.

Jake Anderson
3 years ago – Google

8

Great breakfast, free beer, and smart key, but shower never cut off (dripped all throughout the night) and air conditioner never cooled room below 72 despite setting thermostat at 65. Very pricey for being an older hotel...$325 for 2 nights.

Starbuck _
3 years ago – Google

9

Nice large rooms, at least the king bed was. Breakfast is made to order with buffet. Pool looked nice and clean but didn't get a chance to use it. Next to an all night dinner if you're hungry.

Matt Snow
3 years ago – Google

8

Nice, clean hotel with a gorgeous courtyard full palm trees, a pool, hot tub, and lots of amenities. Shuttle service and staff are super accomdating. They really know what they're doing. Complimentary drinks and cook-to-order breakfast are great. Not your typical "airport hotel." Quite nice.

Andy Carlson
3 years ago – Google

5

The Embassy Suites Phoenix Airport is conveniently located close to the airport and the city. The staff is very friendly and helpful. There have been great strides made in improving the property over the past few years however the rooms still show their age. All in all it's a satisfactory place to stay.

Ahmed Zaman
3 years ago – Google

7

This hotel located near i51 freeway and 23St street. It is nice location because you can find everything near by like KFC , Walmart, gas stations everything. You can find everything here but you miss the beautiful natural screen near hotel. This hotel good for business and professionals people who like more work than natural beauty. This hotel is best for short visit in town.

jacob jsa
3 years ago – Google

7

Friendly staff, big rooms, one of the best hotel breakfasts, and the pool isn't small like other hotels. Very happy

James Kupke
3 years ago – Google

7

Stayed for a few nights for a business trip. Room is large. There is a little traffic noise even on the 4th floor. You can also hear birds chirping in the morning. Rooms appear to be a bit dated with furniture. The center is open with a large swimming pool that I didn't use. They have airport shuttle service that travels every half hour. Breakfast is your standard good Embassy Suites buffet with omelet options. Overall a good place to stay in the Hilton chain for a reasonable rate.

Ariana Rush
3 years ago – Google

9

The service and amenities here are wonderful. Free happy hour and cooked to order breakfast are the best! Kids can swim at the pool while the parents enjoy free happy hour with snacks. The food is also very good.

B Nelson
3 years ago – Google

4

There are better hotels than this place. Rooms are worn, updating looks like it was attempted and sourced at the local KMART. Bathroom doors are weak, door knob loose, holes in floors covered up with carpeting. And it's smack dab in the middle of the cities ghetto. For the $425.00 for two nights... and you get that crap. Seriously, there are better rooms at the Motel 6.

Brent Nelson
3 years ago – Google

4

There are better hotels. This place is smack dab in the low rent , high crime district. Locals caution against walking around at night. Rooms - beds ok . Decor looks like it's been updated . Carpets are clean , but the vanity, and closets are old and tired. Someone tried to improve them with paint and did a terrible job. Meeting room is modern looking, but doesn't have a ceiling mounted overhead. And no sound . Breakfast included with room is adequate with the normal fare of eggs , meat , cold and hot cereals. Coffee is decent and isn't watery.

Timothy Moorehead
3 years ago – Google

9

Nice suite, nice people, great experience! Older furniture but very clean. Sketchy neighborhood but safe inside the gates it's safe.

jonathan minzghor
3 years ago – Google

9

Very friendly customer service! Also very nice suites. Enough room for 6 people. Great breakfast with a very nice omelette bar!

brittany franks
3 years ago – Google

6

Coming from the Embassy Suites in Downtown San Diego, this was not what I was expecting. Nonetheless, the rooms were clean. It would be great if the hotel did some renovations.

al spina
3 years ago – Google

10

Very friendly and helpful staff. Great breakfast and good happy hour. I will be staying here more often! Thanks for the great stay!

Brad Carbone
3 years ago – Google

8

Clean and comfortable. They make a tough airline cancelled flight easer to deal with. Good customer service.

Kristi Smith
3 years ago – Google

6

Facility looks decent, a smaller facility than most Embassy Suites. Not the type to hold a wedding, but decent enough to hold a meeting or small seminar.

Ericka James
3 years ago – Google

5

This place is not what you'd expect for a Hilton or Embassy Suites property. It's a dump. Ok, maybe not a dump. Rooms are big, bed was bigger, and much more comfortable than I thought (I had already written it off since the place was such a dump). Good breakfast, but the place is really dated.

Angie Altpeter
3 years ago – Google

9

Typical Embassy Suites. Happy Hour, great breakfast, pool area. Nice rooms. Never been dissatisfied here.

Michael Wilson
4 years ago – Google

7

Got stuck in Phoenix overnight due to a delayed flight. Picked a close hotel. It was nice that they paid for my taxi from the airport because their shuttle stopped running. Price was pretty good. Room was fine..nothing special but I didn't need it to be. Pool area looked nice. I'd recommend.

Andrew Beckman
4 years ago – Google

10

Excellent happy hour and amazing breakfast. Very clean and great customer service. The pool is extremely nice also.

tommy perreault
4 years ago – Google

10

Pres de laeroport. Tres propre. Services navette

Sebastian K
5 years ago – Google

4

Not bad of a hotel location, great breakfast. Rooms are quite large if you've stayed in a Embassy Suites before. Hot water lasted only a very sort while (10-15 min max). Only issue we had during our two day stay was the noise. Noise from above and on the side. When someone uses the sink or bathroom the pipes make a loud pressure noise, and the neighbors on the side you can hear them speaking or their TV. Another issue we had was our room was located right above the back gate in which everyone was going back and forth in. There's a loud slam from the gate which is easily heard. We coulden't switch rooms that night, but we could the second night. Unfortunately the rooms were fully booked so we didn't have much or any selection, and the room we moved to still had noise protruding from the back of the hotel. Hotel staff seemed understaffed due to the influx of many guests, so getting transferred into another room took more than an hour. Leaving us only 5 hours of sleep until our Grand Canyon tour next day at 7am (which we almost missed).

Andrei Leon
5 years ago – Google

10

As I'm typing this it's 12 January 2015 at 23.25 The room is great.Front desk is amazingly friendly. Price is better than the Radisson to which I thought they were good. But this place beats everything so far . I'll be staying 2 nights for now and if I come here again I'll sure be staying again. This is my first review but trust me The Embassy Suites in Phoenix is worth it.

Nkechi Obieri
5 years ago – Google

6

Nice hotel. Roomy. However the shower never got suitably hot, and the breakfast queue was very long.

eneka dennis
6 years ago – Google

10

It was nice. The room was perfect. Location was good. Breakfast was great. The only thing was they tell you they have "dinner" and drinks at 530pm. But its only just drinks and fruit. And they do ask for extra money on your card. And the lady didnt tell us we needed a parking permit but i did find a note on the car saying we need 1 or we will get towed. Lucky we only stayed 1 night. So prepare for that.