 5 839 reviews

Embassy Suites by Hilton Portland Airpo

7900 NE 82nd Avenue, Portland, OR 97220, United States Access

Embassy Suites by Hilton Portland Airpo

The Embassy Suites by Hilton Portland Airport hotel is located at the entrance to the Portland International Airport (PDX) near the Columbia River Gorge recreation area and the city of Vancouver, Washington. Within walking distance is Cascade Station, which includes IKEA, Best Buy, Sports Authority, and more than 800,000 sq. ft. of retail shopping space. This upscale full-service all-suite hotel is just minutes from Downtown Portland, the Oregon Museum of Science and Industry (OMSI), Lewis and Clark College, University of Portland, Portland State University, Washington Park, the Oregon Zoo, the Portland Art Museum, the Oregon Convention Center, the Portland Center for the Performing Arts, PGE Park, and the Rose Garden - home of the Portland Trailblazers, LumberJax, and Winter Hawks. Mt. St. Helens, Mt. Hood, Columbia Gorge and the beautiful Oregon Coast are also just a short drive away. Guests of the Embassy Suites Portland, Oregon Airport hotel stay in spacious two-room suites and receive a complimentary made-to-order breakfast & a nightly Evening Reception with complimentary cocktails, beer & wine. The hotel offers a complimentary airport shuttle on demand. The Embassy Suites Portland Airport hotel is conveniently located near MAX Light Rail Service which offers convenient and affordable transportation to most of the popular attractions in Portland, Hillsboro and Gresham.

Located at the entrance of the Portland International Airport, 7 miles from downtown Portland, 2 miles from Vancouver Washington. Our hotel is nearby most of the major attractions in the Portland area. We are located just off of I-205 which connects Portland to Vancouver, Washington. Attractions include the Oregon Museum of Science & Industry, Washington Park, Rose Gardens, Washington Park Zoo, Performing Arts Center, Portland Art Museum, Mt Hood and Columbia Gorge. Cascade Station, within walking distance, offers 800,000-square-feet of restaurant and retail shopping space. Tenants include IKEA, Best Buy and many other shops and restaurants. We are located on the MAX light rail line offering convenient and affordable transportation to most of the popular attractions in Portland, Hillsboro and Gresham.

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • High speed Internet
  • High speed wireless
  • Transportation
    FREE airport shuttle
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-in
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Children's play area
  • Family plan
  • Pets welcome
  • Playground
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Bedding
    Cribs
  • Bathroom
    Bathroom amenities
  • Food & Beverage
    Coffee/Tea maker
  • Wet bar
  • Entertainment
    FREE movies/video
  • Business
    Copier
  • General
    Fire alarm
  • Non-smoking
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Hiking trail
  • Jogging track
  • Jogging trail
  • Racquetball
  • Racquetball court
  • Snow skiing
  • Snow sports
  • Tennis court
  • Water sports
  • Cultural
    Fishing
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Kitchenette
  • Outlets type
    Cocktail lounge
  • Coffee shop

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 16:00
  • Check-out Time: 11:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 17 years of age and younger stay free in their parent*s room when using existing bedding

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 36
  • Number of Sleeping Rooms: 251
  • Largest Meeting Room Size: 8450 sq. ft.

Parking

  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 8 39 reviews

Paul Ferreira
1 year ago – Google

9

Perfect location near the airport. The presidential suite is spacious, nice amenities, but wish the TVs were larger. Very polite concierge, staff great. Great welcome after an exhausting week, so nice to relax and enjoy the suite, before flying to my next destination.

Amber Murphy
2 years ago – Google

9

For the price I felt it was amazing. We had a room with a separate living area so we could put kids down earlier and still hang out. There was a tiny kitchen so you could warm up leftovers. Kids loved pool and water features with goldfish swimming around. The continental breakfast was by far the best included breakfast I've had at a hotel. I would for sure stay again

Jennifer Chory
2 years ago – Google

4

If you have ever stayed at an Embassy Suites you know that breakfast is usually top notch, not here. They have syrup out for a make your own waffle, but no waffle maker. The crossiants and pastries look old, no hot water for tea, no juice selection and the omelet station serves watery eggs. The bathroom had mold. And the shower curtain had pink goop on it. Went down to the bar and the bartender also had an attitude.

Katie Rose
2 years ago – Google

9

I stayed here for work and let me tell you, this hotel is stunning. Beautiful lobby area with indoor waterfalls and rivers, two-room suites, open bar during happy hour, buffet breakfast, shuttle to airport, close to train to take downtown ($5 daily), restaurants and stores within walking, this was absolutely perfect. 100% would stay again.

Michelle Kleinman
2 years ago – Google

8

Nice hotel. Beautiful indoor waterfall, glass elevators. Rooms are a little dated but nice and clean. Breakfast was good. And location is right next to airport which was excellent for us!

Christa Lynn
2 years ago – Google

8

I’ve stayed at many hotels and this one is average. The rooms are spacious. The complimentary breakfast is great. The water is HOT fast with good water pressure and the beds are okay. My room had a strange passion fruit scent. If I was traveling back to the area I’d prob see what my options are before staging here again.

Daniel Sforza
2 years ago – Google

9

One of my favorite hotels in the US (Not all Embassy Suites, THIS ONE). The concierge is extremely helpful and friendly, rooms are always very nice and clean, and the breakfast is literally the best FREE breakfast you will find in any hotel. Daily 2 hour FREE happy hour with snacks as well. The shuttles are constantly running, so I've never had to rent a car. The bottom line is it is just a very nice hotel with very nice staff. Couldn't ask for much more. The real difference maker for me was the concierge. I'm a younger business person, and often get treated as such. The gentleman working as concierge during my stay never made me feel like a "kid", remembered me each morning, and after a few conversations, understood what kind of work I was doing in Portland and did not make me explain it every time we saw each other.

John-Robert McGilligan
2 years ago – Google

8

The venue was amazing. We were having a real estate training event and was able to accommodate everyone who came. The food for lunch break was okay, I'm not sure who made it but it could of been better. Overall pretty good and I know we have events there all the time.

Allie Whiteman
2 years ago – Google

8

The room was very spacious, with a separate sitting room. There was a table, couch, two tvs, mini fridge, microwave and coffee maker. The included breakfast was great, with an omelet station and lots of other options. Included Happy Hour was also nice. The only issue was that the hotel felt very dated. Also, there is no bathroom fan, which I hate. They had a strange heating lamp above the bathroom. Overall it was a good experience.

Maureen Lagasse
2 years ago – Google

6

Comfortable beds and clean rooms with separate "living" quarters that include a pull-out couch, dining table, kitchenette with sink, refrigerator, and microwave. The hotel has a restaurant, lounge with bar, gym, and small business center. The main lobby is open and attractive, and their customer service is friendly and attentive. My advice is to bring your own food. The food they offer is generally low quality and pricey. Dining and room service begin after 3 or 4, and breakfast ends at 9. Their small convenience store, offering Starbucks from a machine, packaged and frozen foods, bland pre-made salads, and soggy sandwiches will gouge you if you get hungry within that 6-7 hour block of time.

Brandon Stucki
2 years ago – Google

9

I was worried when I had to take a parking slip to enter. But they give you a free exit slip. I love the omelet bar. The in house restaurant is really good too. The rib eye is cooked perfectly and the salmon was tender and moist. Rooms are large and clean. WiFi is strong. It's my favorite place to stay for any business in Portland.

Stephen Smith
2 years ago – Google

5

A pretty dated interior. Old carpet and paint that needs to be replaced. It is a great location, right next to the airport. Good breakfast and a decent happy hour. The front desk staff are super friendly and helpful.

Huey Huynh
2 years ago – Google

10

Love the facility. Nice service. The night reception is one of the best I've seen. Good presentation and good stuff. We will definitely come back here.

kate chapman
2 years ago – Google

9

We arrived much earlier than anticipated and they were able to find a room for us without making us wait. We took advantage of their shuttle van to access the local shopping. The front desk staff was extremely accomodating and pleasant. The room was dated, but very clean and well cared for. I found the bed to be extremely comfortable. We really enjoyed the evening reception as well as the cooked to order omelettes in the morning. The hotel atrium was beautiful with lots of water features and greenery.

Cheyenne Sanchez
2 years ago – Google

9

Nice and clean rooms for great rates. Close to the airport, free and quick shuttle provided. Happy hour with free drinks are included at the hotel. Taco bell across the street to fulfill any late night urges.

Chelsea Cox
2 years ago – Google

7

They made the stay with my young kids a really great experience. The staff were very attentive to all the need of the kids and were so nice. The room did have a bit more random staining than I would have liked....but overall I can't complain about the stay when it was mainly positive!

Brian Lupkes
2 years ago – Google

5

Upon arrival, I discovered my toilet had poop on the toilet seat. Not a great start to my stay. I had a premium room which included snacks and soda. I was pleased with the snack selection offered. The hotel is located in a good location and easy to get to the airport or near by shopping and food options. $15/night for self parking, in an open air parking lot is disappointing. May or may not stay there again

Shane McElroy
2 years ago – Google

10

Used their overnight parking service. Price was reasonable compared to other options. Upon checking in I was told about a complementary drink (limited bar but plenty to suite most needs) and a snack bar in the back. Once I was ready to go to the airport, the shuttle wait was only 5 minutes. Upon return, I was an hour delayed with no issues. Called shuttle as walking to ground transportation area (no bags checked) and shuttle was pulling up as I got out there. Very pleased with the service, would definitely use again!

booder1337
2 years ago – Google

10

Came to the embassy for a company party. All the staff were very nice. For a bunch of construction workers they went above and beyond for us. Food was amazing and great drinks. I didn't end up staying at the place but from the people who did I heard the rooms are very nice and big. Highly recommend this place

Casey Hirsch
2 years ago – Google

10

I attended an event here recently and I was just so impressed with the overall cleanliness both inside and outside the facility. In my case they had the parking waived for the evening and we're extemly accommodating to all our groups requests. I must say also, the catered food was fresh and tasty! Thanks for a great experience, we will be back.

Cynthia P
2 years ago – Google

5

The hotel is just a few minutes away from the airport. The receptionist was pleasant and efficient. The lobby area was inviting. Large area for breakfast and cocktail hour. Note that these areas fill up fast on busy days. There can be a long wait for cocktails and a long line for breakfast. The room was clean with reasonable lighting and outlets. It was a bit noisy with sounds from the lobby/bar area. The pool can be very crowded with children making it difficult for adult swim (although there are some late adult only times).

Brady Boothe
2 years ago – Google

8

The hotel was typical of a large hotel near the airport. The room seemed clean and the bed was comfortable. I was situated immediately in front of the elevators, so foot traffic from the lobby mixed with frequent planes taking off wasn’t exactly a haven for solitude and self-reflection, but it wasn’t so bad as to be a problem. I was there for a conference and the conference rooms were decent with appropriate sizes for both large and small groups. Breaks had a variety of snack foods that were good, though I have also had better at other conferences. While speaking with one of the conference organizers (a co-worker), I found out that it was more cost effective for them to actually purchase several projectors and cases than rent those from the hotel. They paid for themselves in only a couple of years. Dining at the hotel is limited to their one restaurant. The breakfasts and lunches were part of our conference and were excellent, but I can’t speak to the price. Dinners were not provided and were the typical overpriced fare of large chain hotels. Ambience is nice with the indoor “stream” running through the lobby.

Heather Hammergren
2 years ago – Google

7

The room was great! However the A.C. was not working, it was only blowing hot air. I called the front desk and they got maintenance up right away. He could not fix the issue, and offered to move us rooms. We did not really want to move rooms so he brought into box fans for our bedroom. It worked out perfect. The breakfast was also really good!

Jayne Reuterdahl
2 years ago – Google

9

We love this place. Great Service, Managers Reception. You can sit and just wind down and relax. Rooms are spacious and beds are always comfortable. #1 place to stay by the airport. Great fir Park and fly.

James M
2 years ago – Google

6

The $15 parking fee caught me by surprise, especially since some of the hotels further down Airport Way don't charge for parking when staying as a guest (not to mention the fact they are a little closer). This location is convenient to the airport if you want to quickly hit your flight up after waking up, but again some of the other hotels further down airport way towards the airport offer free parking for up to 14 days on your trip if you stay there isn't guest before you fly out, plus a complimentary shuttle bus to and from the airport. The rooms are decent enough, though they could use an update. The staff was friendly enough. However, I thought the parking fee was gouging a little bit, especially considering other hotels which are closer to the airport don't charge for parking.

Paula lamb
2 years ago – Google

9

Loved this hotel. First time we have stayed here. Beautiful lobby. Rooms are great with 2 beds and a pull out couch. A separate living room with tv, microwave and mini fridge. There was a business center with computers and printers so we could print our airline boarding passes. The offer a full breakfast in a dining room. The food was great. The staff was very friendly and helpful. Will definitely use them again.

K Maloney
2 years ago – Google

10

I visited the Embassy Hotel for a work related conference. I was very impressed by how nice the inside was compared to the meek outside. Fancy elevators and indoor landscaping. Embassy provided plenty of coffee and water and a few morning snacks which I'm sure is all the conference paid for in their package, but there were plenty of glasses and cups provided and everything was clean. A lunch was provided which was a very nice spread of roasted vegetables, potatoes, chicken, or roast beef, with a very nice bread pudding. Everything was delicious. I hope they hold the conference there again next year even if it is further away from my house than the convention center. It seemed much more intimate an environment for this type of event while keeping standards up. This event has been held at the Shiloh by the airport in the past, which to me felt shabby and like the event wasn't worth the money. This felt like some good money was actually spent to put on this function.

Adam Mamrak
2 years ago – Google

8

Dated but very well maintained hotel. Large, quiet room with a comfortable bed. Enormous lobby/courtyard area. Air conditioner worked, but didn't cool the room as much as I liked. I was surprised to see the $15 parking fee on my bill, as the lot wasn't gated and no one asked if I parked a car. Still the best hotel I've found near the airport, by far.

Zack Martin
2 years ago – Google

8

Just like all of the embassy suites I've stayed at, but this one seemed more serene. Maybe it was just the cool Oregon breeze and grey sky, but this location had a sense of peacefulness not just on the ground floor, but also around outside. The rooms were your average embassy suite rooms. The breakfast was your average embassy suite breakfast, nothing really different about those two. I rate it 4 out of 5.

leia neustedt
2 years ago – Google

8

The staff was extremely professional, courteous and sympathetic to our needs. The layout was stunning and you felt like royalty! Housekeeping and maintenance needed some help but, they are quick to respond and acknowledge proactively and positive energy just flows from Pearl, A great benefit to the Hilton team. I can't wait to stay again!

vIctoria sitzman
2 years ago – Google

10

Beautiful hotel. Very kind and helpful staff. The room we had was very spacious with a entry room and a bedroom. Very clean as well. The pool was fairly empty which made it pretty enjoyable. I would highly recommend this hotel.

Tara P
2 years ago – Google

9

The hotel is beautiful; i was impressed. My favorite part was the breakfast. The area was so large people were not scrambling to find a place to sit, not to mention the cook to order omelettes. Staff was so nice,...everything perfect.

Dwayne Smith
3 years ago – Google

8

The Embassy Suites Portland airport is mere minutes from the airport. The shutter ride took only a couple of minutes and check in was handled smoothly and quickly. The building will be familiar if you stated Embassy Suites before. The generally square construction is based around a beautiful 8 story atrium. The rooms are clean and spacious although the hotel itself could stand a refresh; by no means run-down it is showing its age. Available breakfast is a standard serve yourself buffet with the addition of cooked-to-order omelets available at no extra cost. The staff were courteous and helpful responding promptly to any requests.

Jason Smith
3 years ago – Google

8

Very reasonable place to stay for 2 reasons. One: it's an Embassay Suites, so it's comfortable, clean, and has a good breakfast. Two: the "stay park pay" (or whatever it's actually called) is a great feature that allows you to stay very close to the airport and includes 10 free nights of parking ($10 a day after that I believe). Living two hours away from the airport, this is a good option for avoiding those 4am wake up calls to rush to the airport. Staff was friendly.

Tiffani Skinner
3 years ago – Google

9

This hotel is super convenient for those that are flying in from out of state and need to be near a rental car facility. We came here a couple of months back and I forgot to review until now. The staff was friendly, the interior is beautiful with it's plant and waterfall courtyard, and any repairs needed are fixed immediately. We flushed our toilet once and it got clogged, but they sent a maintenance guy over who fixed it in under a minute. Definitely go to the breakfast buffet they have in the morning for breakfast. It's a nice array and they have a variety of drinks. If you are also concerned about how to get back to the airport, they have a shuttle service there. Just ask about the times at the front desk!

Sarah R
3 years ago – Google

8

Very nice hotel. Always lemon water and fruit by front desk. Complimentary cocktail time in the evenings with drinks and snacks. Quite a variety for breakfast! All suites have a seperate living room... Which is perfect if you have a baby or toddler in pack n play that you want in a quiet area for their bed time! Super family friendly hotel. And salt water pool!

Adam burdette
3 years ago – Google

8

The service was good even later at night. The location is convenient to the light rail but not too downtown if that's your destination it's a 15-20 minute drive or about a $17ish Uber. If you want to be closer to the airport however it is 2 minutes away. The central area is very nice and breakfast was nice in the morning. The room is larger with a lounging area and a bedroom. The shower had no vent but was negatively pressured to remove moisture

David Nguyen
3 years ago – Google

4

The hotel itself seemed pretty nice, though the room was very dim in the front area. The bedroom had ample sunlight, but it didn't travel far enough into the first room. We attended a wedding in their event hall, and it was beautiful. However looks are very deceiving. It went downhill from just one staff on hand. The bartenders had done nothing wrong so I can't say anything about them, however as they started to bring out the courses for the dinner I noticed our server was terrible. Seeing a red haired slightly elderly lady with glasses, I was taught to respect anyone older. The table had soda and water poured into each glass, but no ice bucket. When we asked for ice, she abruptly told us to go ask the bar staff and that she had no control over it. We brushed it aside and continued the night with no ice as we saw the barstaff swamped with people waiting for libations. The lady came back to put more food the table, and so I offered to help her with placing it down so she didn't have to overreach herself. She took that as an opportunity and I was delegated to put down every plate that came out. She came to our table three times to see if our party was done with the soup, and I reluctantly told her we were finished just to stop her from hovering over it. By this time we had no water and she never offered any refills. As the last two courses came out and she saw our table was still full of food she asked us whether anyone was still eating, however the tone implied that she was tired of bringing out plates if we weren't going to finish them. She definitely made it known that she didn't want to help us with anything. One of the table guests had a son who threw up. We cleaned as much as possible with the tablecloths on hand, and the mother ran out to clean up the child and as she passed our server the mother asked the server "I'm sorry but do you mind taking these clothes away for me?" to which the server replied "yes, I do mind." and proceeded to walk away without taking care of the mess. In short, the place looked great, but one horrible unfriendly staff member killed our mood and expectations of such a hotel. Unfortunately I am not able to recommend this place to anyone at this rate.

Amelia Mills
3 years ago – Google

5

For the amount of money, it was just ok. My room was large but smelled of cat, or like an old musty smell. The sink was also not clean. The bed was very comfortable. There was a tray of half eaten food set outside a neighbors door, from room service I assumed, I saw it at about midnight, and it was still there at 8am. So that was gross. Breakfast was good, but limited for the amount of money spent. The lobby was very nice. The shuttle to the airport was easy, the first driver I had was great, the second one was not so nice, I had no US cash on me as I had arrived from Europe (staying at this hotel after being stranded in Portland for the night) and the shuttle driver was not happy he wasn't getting tipped more. All in all I won't stay again.

Lord Marmoset
3 years ago – Google

7

I love this place for the central patreon with waterfall. It just leaves you feeling happy to walk in there. Plus, the rooms are large and very comfortable. My only issue is with the environmental controls in the room which are not the most user-friendly.

Colt Davis
3 years ago – Google

7

Hotel staff was great. The hotel itself is a little dated but it is still nice. My only complaint was that the bar didn't stay open very late. Sort of a buzz kill. All in all, a nice place!

Bonnie Miller
3 years ago – Google

7

Beautiful hotel, friendly staff very kind to out-of-town travelers but breakfast was low quality food and terrible coffee. In a city of coffee roasters, they had bad coffee?! Lunch is great, they will make it exactly the way you want and the pizza is delicious! This place is a bit on the expensive side but it is near the airport.

LucasPiraña
3 years ago – Google

7

Well located hotel near the airport but not to close, where you hear the airplanes land and take off all the time. The inside is nice and tidey, with great ambience with waterfall and water ways. Bar and restaurant are in the lobby, which is always great. Rooms are great, bed is comfy, overall a great hotel for an overnight stay.

Jason H.
3 years ago – Google

4

I checked in quite late arriving around midnight. When I arrived there was one person checking in a guest at the desk. There appeared to be some difficulty with his reservation. Waiting behind him were a couple of people who wanted to purchase some items from the Suite Shop. I was the third in line. And about the 10-minute mark of waiting I became aggravated that I saw two women in the back office, who clearly saw the line of people waiting, just standing in the back talking. Then I noticed there was another gentleman who was also in the back office. After a few more minutes it was apparent that one of the ladies was leaving for the night, the other one went to a desk and finally offered to help the people who were paying for their Suite Shop items and the gentleman who was in the back wandered off and did something else. Finally, after over 10 minutes of waiting, I was able to get up to the desk. The gentleman who helped me was named Christopher. And I expressed to Christopher the minute that I got up there that I was a bit unhappy with what I had seen, but I also let him know but even though I was disappointed with how long I had to wait it was he who was being the only one who was actually doing anything to get anything done on this particular evening. So for that I thanked him, and even though I was aggravated, tried to be as respectful as possible. Now, getting to the room. I stayed in room 826. The minute I walked in its smelled of cat urine. Fortunately if I wanted to escape that smell I could go into the bathroom because it smelled like a dirty dog kennel. I do not give nasty or negative horrible reviews freely. Something about this particular room stunk. The bathroom smelling as bad as it did, and mind you not because of me, smelled from the time I got to the hotel to the time I left the next day at noon. It also surprised me that the beathroom smells so bad because there was a loud ventilation fan that was on, and could not be turned off, the entire time I was there. This hotel needs work. I've noticed a lot of Embassy Suites upgrading over the last few years but it hasn't seemed to hit this one yet. The exterior is very nice. The rooms are shot. I felt like the bathroom was clean, but it's clean as they can get it. It's pretty worn out. The wood on the doors is chipping off, the floors are permanently stained, the tub is stained, things like that. A lot of wear and tear and in need of some updating. Would I go back? I'm not sure. I might if I had to and I had no other options. But luckily, as a Hilton Diamond member, I stay at a lot of Hilton's all over the country. The reason I stay with the Hilton family of hotels is good you can always find one almost anywhere you go in this country, and beyond. I do want to give a shout out to the girl who left, there girl who stayed in did not care to help anybody and the guy who wandered off. Nice work. Christopher on the other hand, thank you. Well done. The other could learn from you.

Rebecca P
3 years ago – Google

10

I was at Embassy Suites for a event held by my employer. We had dinner and there was an awards ceremony. Hotel staff were efficient at service. The room was large with pleasing, neutral decoration. I'm not sure how much of the setup my employer provided, and how much was provided by Embassy Suites, but the PA system served its purpose well. The event was themed, and the tables had beautiful linens on them that reflected the Hawaiian theme. I would love to stay at this hotel as a guest sometime.

Cheryl Moore
3 years ago – Google

9

Upon entering the lobby to the Embassy Suites, I noticed how luxurious the lobby was. As I was there for an interview, I approached the attendant at the check in counter. I asked her if the gentleman (who I was to interview with) had checked in with her. She went out of her way to let me know where I could wait as usually that was where interview people went. Overall, I found the Embassy Suites to be very nice.

Abear Inthewoods
3 years ago – Google

10

The catering for the business training I attended was delicious and plentiful; the lunch buffet was the same. There was plenty of room for the attendees. I perused the lobby during break and it is an exquisite space.

Rory Moeller
3 years ago – Google

10

Service was quick to replace our refrigerator, which was leaking water onto the carpet. We enjoyed egg rolls at happy hour and the continental breakfast in the morning. Location was conveniently close to Red Robin for dinner.

Steve Mcelhoe
3 years ago – Google

6

The convenience of this hotel is worth one star so I wasn't impressed with it other than proximity to the airport. The staff was friendly and courteous, they made us feel welcome. When it comes to cleanliness there is much room for improvement. Trash cans overflowing in the lobby, by the elevator and in the bathroom. Floors unswept and the fingerprints and smeared food on the elevator glass and doors was especially disturbing. The suite we were in was tired and in need of a complete makeover. The furniture was dirty and the wood surfaces were scratched and chipped. The carpet needs replaced or at least cleaned. If you are looking for the usual Embassy Suites experience this isn't the place for you. The drawing card is the closeness to the airport and the free shuttle service. The hotel served its purpose in these 2 areas.

Chelsea Stebel
3 years ago – Google

9

Quiet, comfortable, and reasonable price. Who can ask for more? Having stayed as Embassy Suites across the nation, I always find myself pleasantly surprised by my stay. Efficient and easy check-in, polite staff, and comfortable rooms. Most rooms come with a bed, couch, mini-fridge (with small freezer), and (perhaps most important for myself) a immaculately clean bathroom. I rested comfortably my entire stay, and look forward to my next night or two in the future. 10/10, would stay again. ;)

Tai Travis
3 years ago – Google

8

Friendly staff, great breakfast, very nice lobby/bar areas, nice happy hour. Rooms are a bit dated and the building could use some better upkeep. Overall though, we would definitely stay here again.

Stace Moss
3 years ago – Google

9

Unmatched full breakfast as part of the room. Free happy hour. Great place to hold a cenvention!

Mike Broussard
3 years ago – Google

9

Good location. Rooms were clean. Restaurant food was good

Lucas Quarles
3 years ago – Google

7

I visited one of their conference rooms. The foyer was quite nice and open. Very inviting. Ate a sandwich buffet. Good quality.

Thomas Bamford
3 years ago – Google

9

Embassy Suites by Hilton is located conveniently close to the airport. The indoor waterfall and architecture were calming. The building was clean and well kept.

Marissa Adams
3 years ago – Google

10

They had wonderful service. The happy hour was fantastic and the atmosphere is relaxing. Great job!

rakt Maw
3 years ago – Google

5

They charged a 23 percent service charges, but their servers get none of it. Therefore not everyone was willing to provide their good service to us. Only one Asian server worked hard and the rest just layed back.

Kyle Hopkins
3 years ago – Google

9

The embassy is always really clean even in all of them in Portland. They offer breakfast buffet, and evening reception which give free snacks and drinks. The rooms have a living area and sleeping areas l.

Tascha C
3 years ago – Google

10

Very (!) happy with the entire hotel!! Absolutely everything. $10 parking?? Thank you - versus $32 overnight in downtown Portland! Fabulous hotel. Will definitely return.

Aaron Saks
3 years ago – Google

9

Great convenient location. Suites are roomy. Breakfast and reception is a treat. Serene waterfall atmosphere in central lobby is really nice ambiance.

Patrick Higaki
3 years ago – Google

4

$10/day parking is a joke, considering the lot is always jam packed with people attending seminars and events, who should be parking in the event parking area - but don't. The rooms are terribly outdated and have an odd odor - likely from cleaning supplies. Towels had brown stains on them, especially gross. Behind the nightstands appeared to have not been cleaned in a very long time, fist bunnies and trash accumulated. The pool was too cold to enjoy indoor swimming in November, and the water looked like it hadn't been properly cleaned in weeks. The area around the pool featured band-aids and hair ties, and the floor was grimy and very slippery. Of the Embassy Suites I've visited over the last 12 months while traveling for work, this one leaves the most to be desired. Had my stay not been covered by points, I would have definitely demanded a discount or refund. While this is probably the nicest hotel in its proximity to PDX Airport (Other options are a very dated Sheraton and Hampton Inn), I would suggest looking at the Hilton Garden Inn or Courtyard Marriott on the opposite side of I-205. Both the A-Loft and Hyatt Place by Cascade station are newer and have nicer amenities.

Shani Andreakis
3 years ago – Google

9

We were attending a Gala and the room was set up beautifully well in time for those who were arriving, even the early ones. The staff worked hard, diligently and unobtrusively as they served the meal. They were very attentive providing aperitifs and making sure juice and water was filled and that there was hot water for those who wanted tea.

Netta Rogers
3 years ago – Google

7

I'll start with the negatives so I can end on a good note. The shower head was not fixed to the wall properly and it made it very hard to adjust the settings. The TV remote was not clean and did not function correctly. It did not turn the TV on, but did change channels. Whereas the buttons on the TV could do everything I change the channels. I wish there were two closets. For the pluses, the rest of the room was spotless, and the complimentary goodie tray was well stocked. The kitchenette is roomy and has a lot of storage if you are in for a long stay. The lobby is AWESOME! It has a water feature that has bridges going over a flowing "stream" with fish in it. There are plants and pretty sitting areas all over. One of the few times I have spent most of my time hanging out in the lobby instead of my room. Although I don't drink, the bar off to the side of the lobby looked great, and was well attended by guests. Breakfast was fantastic! Fresh made omelets or scrambled eggs, lots of fresh fruits to choose from, and the sitting area was attractive and comfortable. The staff here are wonderful as well. Everyone smiles, and is very helpful. Overall, I would definitely recommend this hotel.

Keith Ketover
4 years ago – Google

5

The rooms are comfortable and the staff is pleasant. The breakfast is done well and has made to order omletes. There is a reception in the evening with light snacks. I have one major criticism. For some reason, the rooms have a smell similar to cat urine. It hits you pretty hard when you first arrive. You do get used to it to the point of not noticing but when you enter the room after a day away it will hit you again. I have stayed in two different rooms on different floors and the smell was in both.

Matt Cohen
4 years ago – Google

8

This would have been a 5-star rating but check-in needs a lot of work here. The first room they put me and had someone already in it, thankfully clothed. That makes me feel like me and my stuff is not safe in the room, if they don't have a system that prevents giving someone keys to a room while someone else is assigned to it. The second room hadn't been cleaned yet. The third room was just great. The people here are really nice and as many other reviewers mention the reception in the evening and the breakfasts are just great. The hotel is in excellent condition. Note that other hotels just send their airport shuttle around but this one you have to call the hotel when you land so they send it over.

Roberto Lapuente
4 years ago – Google

8

Great place. Great location. Great food. Awesome food. It would have been 5 stars, but the room service is not the best.

David Brown
4 years ago – Google

9

Room was very spacious and clean. Food and drinks were available in the lobby before dinner and the breakfast was great. Lots of choices as far as fruit, muffins, bacon, sausage, cereals, and omelets made to order.

Roberto Lapuente
4 years ago – Google

10

Very nice hotel, with amazing service and very neat facilities. The restaurant at the hotel and the room service are excellent and the rooms are very comfortable.

Derek Potter
5 years ago – Google

7

Nice clean room. Very convenient to the airport but not noisy. The evening reception included a live band. The only reason this is not a five star review was when i went to breakfast the next moring the reception area had not been cleaed. Otherwise a great stay.

Amber Cavelti
5 years ago – Google

9

This Hotel was amazing and I would highly recommend it to others! The thing that made my experience exceptional was the staff. Early in the morning at breakfast the serving staff and cooks had a smile and asked how I was doing. We had a couple lunches and dinners in the conference room and one of the associates named Ming always went above and beyond. For example, after I got lunch I sat down and forgot to get a drink. Before I stood up he came over and asked if I would like a soda. Not only did he bring me the soda but he brought a cold glass with ice, a piece of dessert and a happy smile.