 5 993 reviews

Embassy Suites by Hilton San Juan Hotel

8000 Tartak Street, 00979 Carolina - San Juan, Puerto Rico Access

Embassy Suites by Hilton San Juan Hotel

Welcome to the Embassy Suites San Juan by Hilton - Hotel & Casino in San Juan, Puerto Rico! We are located in Carolina, just a half mile from Luis Munoz Marin Airport (SJU). Our San Juan Casino boasts comfortable two-room suites and the "jackpots" at the Oasis Casino are awaiting your arrival. Our hotel is a short walk (two blocks) from Isla Verde Beach. Our rate always includes a made-to-order breakfast and two hours of free drinks to guests registered in our comfortable suites. All of our suites are recently renovated with a spacious living room that features a working desk, microwave, mini refrigerator and wet bar area. A separate bedroom ensures a restful night in our comfortable Suite Dream beds. Daily Resort Charge will be added to the room rate and includes: Guest internet access (4 devices); beach services with chairs, umbrellas & towels; pool toys & games; two bottled waters daily; 50% discount for second entree purchased at lunch & dinner; 15% off massage; local/toll-free calls. Our San Juan Puerto Rico hotel is also your destination for meetings, events and spectacular weddings. Our dedicated Sales and Catering Department will work directly with you from the planning stage to the event itself. We pride ourselves on our service and product and we know you will plan to return to our San Juan, Puerto Rico tropical paradise for your next event. Please feel free to ring the hotel directly at 787-791-0505 and we will gladly assist you.

The Embassy Suites Hotel & Casino-San Juan is located within walking distance from the Isla Verde Beach and less than one mile from the Luis Muñoz Marin International Airport. Only 6 miles from historic Old San Juan. It is five miles to The Mall of San Juan, eight miles to Plaza Las Americas in Hato Rey and six miles to Plaza Carolina in Carolina. It is also within walking distance from an array of dining options from fast foods to gourmet restaurants. Easy access to the Hato Rey financial district through the Teodoro Moscoso bridge. Most of the unique attractions of Puerto Rico are easily accessible from our hotel for your enjoyment and pleasure. The magic of historical Old San Juan is just 6 miles, the beach of Isla Verde is just 1/2 block from our front door, and the El Yunque rain forest is half an hour drive as well as the Luquillo Beach. Golf, tennis, horseback riding, and water sports are all available to you through our Tour & Travel Desk.

Accessibility

Embassy Suites by Hilton San Juan Hotel
8000 Tartak Street, 00979 Carolina - San Juan, Puerto Rico

Embassy Suites by Hilton San Juan Hotel

Access

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Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • Transportation
    On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Valet parking
  • Front desk
    Concierge desk
  • Late check-out available
  • Tour/sightseeing desk
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Direct dial telephone
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Valet cleaning
  • Outlets
    Gift/News stand
  • Travelling with others
    Children's play area
  • Family plan
  • Playground
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Multi-line phone
  • Speaker phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Safe
  • Smoke detectors

Recreation

  • Pool
    Outdoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Massage services
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Jogging track
  • Jogging trail
  • Snorkeling
  • Water sports
  • Games / movies
    Casino
  • Game room

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Outlets type
    Cocktail lounge
  • Restaurant

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 16:00
  • Check-out Time: 11:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
CHILDREN 18 YEARS AND UNDER stay free in same suite with parent.

Pets are not allowed.

Languages spoken

  • English
  • Spanish

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 13
  • Number of Sleeping Rooms: 313
  • Largest Meeting Room Size: 4370 sq. ft.

Parking

  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Valet parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 93 reviews

Ingrid Nunez
1 year ago – Google

4

My hotel stay was good for the most part except for the bracelet that “went missing while the room was being cleaned.” When I told the front desk the guy responded with “well we can’t really do anything since we can’t prove who took it.” I said “great so people can just go around stealing and you can’t do anything.” He responded with “basically.” Soon thereafter the manager came over to me after overheating the exchange and offered me an apology and asked me to write a report. He told me someone would be in touch. It’s been almost a week and nothing. I wasn’t offered any compensation (ie. free nights or anything), just an “oops I’m sorry, not much we can do.” The second issue was that the hotel is still under construction which is understandable, but the noise level is sometimes a bit much and Occasionally you will open your windows to find a man hanging right in front of your window. My main issue with the construction is that during times of renovation I feel room prices shouldn’t be so astronomically high, but they are. In addition, one of the gym treadmills was malfunctioning as were two laundry machines that took my $3.00. Other than that the pool was great and breakfast was good and the valet guys were very nice. Front desk lady who registered me, Blanca is amazing and very customer friendly. Casino was fun!

Teodosio Feliciano
1 year ago – Google

6

Hotel under reconstrucion in parts.However our suite was large & beds comfortable. Water pressure was good and hot water plentiful. Desk staff were welcoming & helpful. There is a station for made-to-order eggs and omelets in addition to breakfast bar.

Michele Grif
2 years ago – Google

7

Very close to the airport, however it doesn't feel like it. Beautiful pool with good happy hour drinks, the wings are on point. Short walk from the beach & restaurants, pharmacies, gift shops, etc. Even though they are still in recovery mode from Hurricane Maria, they made sure that we were comfortable & taken care of. The wifi was a little spotty & the business ctr wasn't always working, but it didn't put a damper on our activities. Would go back again.

Kalin Morrison
2 years ago – Google

9

We went to the embassy suites to use their pools for the day. We bought the day pass ($20/adult, $10/kid, my 4 year old was free), which included a "premium drink" with each pass ($3 value). The pool is large with a big waterfall, there is also a hot tub, and a small kiddy pool. No lifeguard on duty, but towels are provided. It could use more umbrellas for the chairs to provide shade, but besides that it was perfect!

Cherie Johnson
2 years ago – Google

10

Clean room, comfy bed and on the beautiful island of Puerto Rico! Cute and designed to feel like home. It is within walking distance or a short ride to the beach. There is a restaurant and casino on site as well if you are interested in staying in.

Sugey Perez
2 years ago – Google

7

Family oriented hotel, near beach, pharmacy, local stores and of course the beach walking distance. Free breakfast and happy hour free drinks and music. Our family have a great get away weekend here.

Naima Glover
2 years ago – Google

9

My husband and I stayed at this hotel in August of 2017 for our honeymoon. The beach is within walking distance. The breakfast was good the complimentary evening drinks and nachos were good. The bed was big and comfortable...Overall our stay was good the service was accommodating as well. Embassy suites is Always a hit. I loved it here.

Samuel Oquendo
2 years ago – Google

8

The Hotel and Casino themselves are top notch. However, the bar in the lobby, named El Patio, has servers that need more training in order to improve their service. Notwistanding, the prices in the bar are fair, a jar of sangria costs about $16. Appetizers range from $10 to $15.

Jeremy Mach
2 years ago – Google

8

Hotel itself was very nice. High quality rooms and room service. Only problem was that the room was not ready until 3 hours after we were supposed to be in.

Edgar Feliciano
2 years ago – Google

9

They have a great breakfast. The hotel provides chairs and umbrellas at the beach that is very close. Their are free drinks and snacks at night. It staff is very nice and helpful. The hotel is near restaurant and the airport. I would recommend this for a single person, a couple, or even a family.

Sheila Blue
2 years ago – Google

4

Not happy with my stay. To many problems no working phone in room, room smelled, beds not made properly, poor lighting in room. For the price I expected so much more.

Haydar Kiran
2 years ago – Google

10

Very good hotel. Large rooms. Great location. They serve a free breakfast in the morning and have a cocktail hour in the evening.

lydia dross
2 years ago – Google

7

Best cleaning crew. Pool is exceptionally clean however, too cold to swim in. Jacuzzi too hot to sit in. Excellent breakfast and evening reception. Great salsa music. Great gift shop/deli. The deli food taste better than the steakhouse. Steak house food is awful, old and over cooked and very small portions for the high menu price. It is always empty. One. The restaurants also on site has excellent food . a little pricey, but worth it may be one or two nights. Excellent parking. 20.00 a night . price us very good that includes break fast, evening reception. Place is always packed. But I can always get a room. Lovely atmosohete2. Peaceful.

Mustafa Zain
2 years ago – Google

6

Few things to consider: 1. There is some construction going on after the hurricane damages. 2. Parking is charged extra $20 a night Other than that, this is a standard Embassy suites with good service and amaneties. Everything is in working condition (after the hurricane).

Rosalie Olander
2 years ago – Google

10

This was the perfect place to stay in our last night in Puerto Rico. Less than 10 minutes from the airport and the building contains everything you might need. However I wouldn't stay here purely for vacation. The streets nearby are congested and other areas are more beautiful. But the rooms are luxurious.

Nilsia Beato
2 years ago – Google

10

The food was excellent. Very clean and workers were very sweet and always helpful. Everything was great and definitely for our next vacation we're staying here!

carole williams
2 years ago – Google

10

Lovely suite. Outback was excellent. Very positive experience. Breakfast time busy but well prepared food with good selection

Kari Infantino
2 years ago – Google

7

Very nice hotel with welcoming staff. Some updated rooms. Good breakfasts. Nice atmosphere. Beautiful pool with a waterfall.I

Zemony Samson
2 years ago – Google

5

Hotel was under renovation the room was nice but expected more for the price. Breakfast was included but was over at 9 which is definitely too early if you're on vacation, should have been until 10. Coffee could have been better.

Ian Fenwick
2 years ago – Google

8

Beautiful hotel with helpful staff. Pros: the pool is well kept, there is a gym to workout and laundry for clothes. Staff are helpful and polite. Cons: food is expensive, which is to be expected for a hotel. Rooms had minor discrepancies like broken towel hangars. The noise from jets taking off and landing can be annoying, but you get used to it if you spend more than three days here. I actually enjoyed watching them take off from my window. I spent 3 months here and I can legitimately say I would live there if I had to haha.

Heriberto Torres
2 years ago – Google

8

Nice friendly staff. Very good lobby. 3 restaurants, expensive parking but can be validated . Casino and bar. Ask for megan or alex. Outback restaurant .

wanda cartagena
2 years ago – Google

10

Had stayed here last minute sometime last year unexpectedly. Loved every minute of my stay. The suites are large enough to house a family of 4+, a little dated but not a turnoff for me. From the moment I entered the hotel the staff were friendly, helpful and very accommodating. Loved that drinks are included with the room rental open bar in the evening, breakfast made to order in the morning were delicious and part of the accommodation definitely a plus and extra money in your pocket, that being said tip, tip and tip! The casino staffers / servers were amazing, just great. I felt bad that others took advantage of being catered to and tipped very little or nothing at all and the staff was not fazed by it, service with a smile at all time. I believe in the value of great service. Be generous people when service is outstanding and therefore the smile on the servers face warms your ❤! She did provide delicious Puerto Rican sopita and coffee! Anything you want like grill cheese & ham....& more! Believe me you don't get that in the states!

James Jack
2 years ago – Google

10

Very nice. Casino was really fun. Yes u can win money!

Accu Transcript
2 years ago – Google

9

Great place to stay. Free hot breakfast. Cooked on the spot.Family orientated. Great for the working Guest.

ashley nelson
2 years ago – Google

10

Is a really nice place with a great staff. Had custom omelets in the morning. Tipping is optional but the breakfast is complimentary so I highly encourage it! Right now they are closed to the general public and currently have relief workers such as fema and the national guard in attendance, which is really remarkable to see. The hurricane shutters are still up and people are showing up to work and running this hotel without all they're needed resources at home or work. Thank you to the staff. Y'all are amazing.

Jose Rodriguez
2 years ago – Google

9

Great hotel in the best location. Close to the airport as well as to the beach. You can enjoy nearby restaurants, bars, and stores. The hotel has an internal patio with natural light, a large pool and a casino.

Kendra Oechsner
2 years ago – Google

10

We stayed in this hotel in February and loved every minute! We stayed here seven days and were pleased with the staff, the food, the drinks, and the location. You’re just two blocks from the beach, such an easy walk. There is a gentleman at the beach waiting for you to set out your seats, towels, and an umbrella. The made to order breakfast is delicious and the staff was so accommodating. We asked one morning if we could have chocolate chips for chocolate chip pancakes and they went out of their way to find some for us. I would highly recommend this hotel and come back in the future.

Joshua Sternberg
2 years ago – Google

9

Great rooms and staff. Very friendly and out going. The Complimentary breakfast was good and the evening reception had a fun party-like atmosphere. Rooms are nice as well.

Matthew Gates
2 years ago – Google

8

Front desk guy was very rude, but great service besides that. Breakfast in the morning is nice and pool/fitness room are well maintained. Looks like any other Embassy Suites. Free drinks and snacks at happy hour is nice too. I can't comment on the Casino. Location is within walking distance to grocery stores, shops, many restaurants and the beach.

Latrina Reid
2 years ago – Google

9

Very clean and customer service was great. The casino is small but fun. Happy hour was great. Breakfast was awesome. The body massage u should pass on. Hector felt like he was killing me. I was sore for a day.

Matthew Thomas
2 years ago – Google

7

Good place... And I really like it... But small issues in room keep it from a five star... But other then this... It's a hard hotel to beat when it comes to the price and amenities... I like it enough to stay at the same place again... But the biggest negative is the lack of Beach access... But for someone on business... It's perfect!

Cory Crabtree
3 years ago – Google

8

Friendly knowledgeable staff and timely room service. Room was accommodating and clean. Free happy hour with nachos was a treat. Pool was big and spacious. Beach had Embassy Suites staff with towels, chairs and umbrellas. All in all a great experience for my family.

Tenikia Smith
3 years ago – Google

10

I really enjoyed my stay here that I didn't want to go home. The location is great very convenient if you want to stay near the beach. Its in walking distance from the grocery store and CVS pharmacy. The breakfast was very delicious I would recommend that you get there early if want an omelet or you will be waiting in line for about 15 minutes. The traffic for breakfast mostly picks up around 8-9am. They also serve you a snack every day 5:30-7:30 and its happy hour the drinks are pretty strong yet good. I ate at Outback for 2 days straight their food is not seasoned well . I enjoyed the casino if you're feeling lucky go because I witnessed a lady win 5,000 and she put only 10 dollars in the machine. The highlight of my trip was my encounter with the house keeper her name is Sancha Santos she is unable to hear but she was a sweet heart she cleaned our room and left everything we asked for; this lady real touch my heart I wanted to take her home with me she remind me of my grandmother. I wrote her a letter of appreciation; I wish it was a way I could get in contact with her. It is important to have staff like her because people love feeling welcomed as if you are home but I will be returning in the future and hopefully we will cross paths again.

bradley rogers
3 years ago – Google

6

I do not think that this location lives up to the rest of the franchise. The upkeep is marginal for such a nice brand. Breakfast is a bit disorganized and inconsistent. The restaurant is very slow. That being said, we moved here from the "resort" across the street. This must be considered excellent for the area. Don't get me wrong, it's not terrible. It's just not what I expected from an Embassy Suites. I would stay here again. I would just adjust my expectations accordingly.

Janette Medina
3 years ago – Google

10

I stay here the week of 4th of July service was excellent and the staff was great. The room was clean and cool. This hotel is within walking distance to the beach and the pool was clean. Close to a lot of restaurants. The breakfast was great a good selection and the Happy Hour was great. I would come back again and have already recommended to friends that are going soon.

Tony Miksa
3 years ago – Google

8

Great hotel, staff was very accommodating. They took security very seriously. Our room was clean and they let us check out late. It was very busy, get to the pool early if you want a chair. Also, get to breakfast early to beat the line. Location was pretty good it is about 2 blocks to the beacg.

Brittany Gormley
3 years ago – Google

10

Rooms were clean, breakfast selection was amazing. Never had to call for any issues with the room, but front desk was super helpful during check in and check out.

Yolanda Monjure
3 years ago – Google

8

Beautiful hotel. You can listening Spanish and sound of coqui inside the hotel. The pool it's very pretty and they play music on the weekend. Everybody was friendly and loved the food. I had a lot of fun and liked the casino with Spanish live music on the weekend.

nick shevlin
3 years ago – Google

7

I think that it's really nice. They have breakfast free snacks and drinks and they have a gift shop and a pool and hot tub. The rooms are nice. They are kept clean and they have stuff that you need. And the beach is only like 5 min away. The service is ok. And they have shops around just in case you need to buy anything

Dagmar Cintron-Sabalsa
3 years ago – Google

9

Embassy suites its a great place to stay. I really enjoyed that the center was open and the rooms around. The employees were also great and nice

Cameron Wilde
3 years ago – Google

10

Nice location, near the airport and a short walk from the beach. Had courteous, helpful staff. Breakfast and managers reception were both quite crowded, especially on weekends. Not very much unwanted noise through walls or doors. Very pleasant stay.

Marcus Aurelius
3 years ago – Google

9

The receptionist (Aisha) was extremely curteous to us! Extremely Professional and such a pleasure to converse with! Knowledgeable and kind! Thank you Embassy Suites for employing such a kind person!

Carlos Serrano
3 years ago – Google

8

Nice rooms, good breakfast and evening snacks. Some of the staff is nice some are not. Pool is awesome but beach is not close to the hotel and need to be careful when you go there because if not in area reserve by hotel you may get charge for chair, umbrellas and towels

Bryant Suitte
3 years ago – Google

7

Recently visited the hotel. A little dated but still nice. A very family friendly resort with a Laguna pool and an assortment of food selections. I would suggest to try Mi Casita restaurant. Large servings, recommend sharing.

David Enos
3 years ago – Google

4

I have stayed at Embassy Suites all over the country and I reserved a studio room, to save money on this work related trip. The room was large but only had a bed dresser and TV, there was no lounge chair, no desk table and desk chair, so no where to work from the hotel, so I ended up going to the airport 5 hrs early so I could get some work done. The hot tub was not very warm at 9:30 am either, it must be shut off at night. The property itself was nice and we'll kept.

Jean Baerga Suarez
3 years ago – Google

5

It used to be my favorite hotel in Isla Verde. Staff, breakfast, open bar, pool area, are great but the crowd can be noisy and annoying. Its not a place to relax anymore, but its a still a good place to go for the price.

Carina Dotson
3 years ago – Google

8

We had a wonderful room. We enjoyed the free breakfast and reception hour. The room was clean and nice

John A
3 years ago – Google

10

Isla Verde is a great place to be if you are staying in San Juan. Embassy Suites costs about as much as most other hotels in the area. The 2 hour free happy hour and free breakfast help justify the cost.

LUIZA
3 years ago – Google

10

Great hotel! Staff was very friendly. The hotel has own beach, but 8 min walk away. Breakfast was very nice. Overall, I enjoyed everything in this hotel.

Liana Fili
3 years ago – Google

9

Very picturesque with friendly staff and great amenities. Pool is fantastic and super clean, it's one and a half blocks from the beach and they have a free breakfast and happy hour every day.

Dennis Gehrke
3 years ago – Google

6

Average Embassy Suites. Great pool. So-so location. Uber not allowed at hotel. Breakfast is below Embassy Suites standard. Cocktail hour is super crowded and and real lack of snacks besides popcorn and tortilla chips. Rooms are big as always, decor is boring and dated.

Matthew Padilla
3 years ago – Google

8

Not a bad hotel. Big pool, nice rooms, big tvs, comfortable beds. Breakfast isn't bad at all considering its included. Same goes for the open bar. Only thing is that those 2 things get really busy because its included.

Uffe Callesen
3 years ago – Google

6

OK hotel but poor location. The Hotel is fine (although the breakfast buffet is very boring and not restocked - If you want a croissant you'd best be there early). The rooms are spacious - we went there with 2 small kids (3 & 6) and it was perfect for us. Good pool area - And an easy walk to the beach which is excellent. There is nothing to see/do in the area around the hotel - I'd recommand staying close to Old San Juan if visiting.

Bob Reed
3 years ago – Google

7

Same old Embassy Suites you have come to know and love. Wifi worked surprisingly well but a little irritated to have to pay for parking (pet peeve) but no real alternatives in Isla Verde. Location is just off the main drag and a short 5 minute walk to the beach.

Fredrik Lund
3 years ago – Google

8

Enjoyed this hotel. Friendly staff, house keeping top notch, nice rooms, excellent free breakfast and a large swimming pool. 1 star less due to slow/unstable wifi.

Vanessa Bross
3 years ago – Google

10

Good hotel with a nice pool. Food and drinks available onsite. Enjoyed the free evening snacks and breakfast. Rooms are nice.

Jared Felling
3 years ago – Google

10

Great location close to the beach and very nice staff and big rooms

Tony Melendez
3 years ago – Google

7

Beautiful hotel.. spacious rooms.. walking distance to beach and many restaurants

Arsany Hanna
3 years ago – Google

8

Very convenient location specially if not spending too much time in San Juan Friendly staff and a nice free happy hour

Mitchell Brown
3 years ago – Google

6

I gave this Embassy Suites 3 stars because a shower valve in my bathroom was broken and couldn't switch between the tub slicker or the shower head. The service was great though, they had a tech up to the room in minutes. The other reason for 3 stars is the carpeting was old and torn and other plumbing fixtures in my room were very old and not secured well.

Linda Ayala
3 years ago – Google

7

My family and I had a wonderful experience. The staff was friendly and helpful. Rooms were clean, food was good too. Close to beach, shops and sights.

manuela serrano
3 years ago – Google

7

Awesome. Everyone is so pleasant. Great food & bar if you like to get your drink on. If your a player, casino on main floor. Definitely coming back.

Samuel
3 years ago – Google

9

Rooms are great, service is great. They have a happy hour from 5:30-7:30 for free drinks (alcoholic and nonalcoholic) and snacks. Pool area is awesome. Nice restaurants around with beach nearby. One complaint is that there was a small odor in the air as if the carpet was wet but won't complain about that when everything else was so great

Audel Gutierrez
3 years ago – Google

10

One of the better stays in San Juan. This hotel offers complementary breakfast, convenient parking, live music, fitness room, pool, and a casino. Short distance to the airport is a huge advantage. I would definitely recommend this place.

Josselin Arvelo
3 years ago – Google

9

Loved this hotel other than a delayed check in. Wouldn't stay anywhere else but a Hilton hotel especially Embassy Suites. If you have children this is the place for you. If you are going with your significant other definitely should stay here, if you are coming here with friends definitely stay here. The breakfast is great especially the made to order. The drinks are awesome, the staff were great always willing to make your stay better

Daniel Valentin
3 years ago – Google

9

Centrally located on Isla Verde next to the San Juan airport. Outback steakhouse and Casino are also on site. The pool is amazing with a waterfall and hot tub. So far the service has been great when I checked in late this morning.

Erica Hughes
4 years ago – Google

10

Great staff. Clean place. Love the whole atmosphere of the inside atrium. Unique pool area with waterfall. Loved the free breakfast and the reception area. All in all a great place. I would definitely stay her again and would highly recommend !

Bernard Williams, Ph.D., PMP
4 years ago – Google

5

There are many hidden fees that are not well explained when you book on the HILTON site. Additionally the front desk was consistently understaffed causing long checkin lines. The carpeting and paint in the hallways needs to be updated. The rooms were clean and nice. Note: When I checked in they asked me for the names of each person in my room. They then have a wrist band for each person. When I checked out they had charged me extra for each person. She. I asked about it they said they charge for every unduly in the room. The extra people in my room were kids and were free. Had I not asked I would have paid $100 more. I stay in HILTON properties every week and this is the first time I have ever experienced this.

Humberto Ruiz
4 years ago – Google

10

Recently renovated. Of the few hotels that still are a great value for locals. Breakfast end evening drinks are included as part of the resort fee. The pool area is very nice and even though the airport is very close, I don't remember being bother by the noise. Lots of places to dine out near the hotel including Outback Steakhouse inside the hotel.

A Googler
4 years ago – Google

10

Anxious to return, everything is rite there within walking distance, the beach, fine dining, shopping and as their description says, in house casino, three nice restaurants, nightly open bar with entertainment and an amazing pool, all with a staff that goes above and beyond.

Damian Burgos
5 years ago – Google

9

This is the best Hotel I have ever been in. The staff are amazing making you feel at home. There is free breakfast and Happy Hour for the guests. Its Family Friendly with a Pool, Arcade, Gym. This is the best Hotel in Puerto Rico and i 100% Recommend going to this Hotel.

Mildred Melendez
5 years ago – Google

8

from june 24 to june 30,janice,caesar,valerye,yazmin,alexis and peter made the melendez vacation a perfect one. these people do care about people and made sure that our day was a mmorable one. love embassy and his people. from the front desk,the bar to the free breakfast all was perfect' love you guys.

Joseph Rodriguez
5 years ago – Google

9

This was our second time there. We stayed there 8 years ago and loved it so much we wanted to go back again this year. The food at the restaurant was fantastic. The free made to order breakfast was awesome, something they didn't have when we went 8 years ago and also the happy hour from 5:30 to 7:30 . You can't beat that. The staff was fantastic from the front desk, barkeeps, our waitress Samantha was a shear delight our entire stay. House keeping was incredible. The staff speak Spanish and English as well . We will not be waiting 8 years to return. Embassy Suites the improvements you've added just emphasized your strides to reach perfection...I can't say enough how great you made our stay in Puerto Rico.