 5 916 reviews

Embassy Suites by Hilton Saratoga Sprin

86 Congress St, Saratoga Springs, NY 12866, United States Access

Embassy Suites by Hilton Saratoga Sprin

Experience modern conveniences and warm hospitality at the Embassy Suites Saratoga Springs hotel. Our hotel in historic downtown Saratoga Springs is ideal for business trips or extended vacations; offering easy access to lots of major businesses and laboratories, and a wealth of unique shopping, dining and entertainment opportunities. The city center and the Saratoga Race Track are just a short drive away, and the Saratoga Springs Heritage Area Visitor Center, Congress Park and Canfield Casino are all within walking distance. Albany International Airport is just 30 minutes by car from of our all-suite hotel in Saratoga Springs. Settle into a spacious two-room suite and enjoy homelike comforts including a 40-inch flat screen TV and WiFi. Savor a complimentary cooked-to-order breakfast each morning of your stay. After a busy day of business or leisure, return to this Saratoga Springs hotel to enjoy complimentary drinks* and snacks at the Managers Reception. Energize in the contemporary fitness center or plunge into the refreshing indoor swimming pool. Dine on delicious American fare in the restaurant, and unwind with a beer or cocktail in the cozy Embassy Lounge. With 6,000 sq. ft. versatile event space, including a ballroom, contemporary A/V technology and a professional catering and sales team; this hotel is ideal for business and social events for up to 3500 people. Stay productive with a variety of services like faxing and printing in the 24-hour business center. *Service of alcohol subject to state and local laws. Must be of legal drinking age.

Conveniently located in downtown Saratoga Springs. The Embassy Suites is a short walk to Broadway, a quick drive to the Saratoga City Center, 1 minute drive to the Thoroughbred Race track, and a 3 minute drive to the Saratoga Casino and Raceway. The Saratoga's Visitors Center, Congress Park, and Canfield Casino and Museum are walking distance from the hotel. SPAC which is the summer home to the Philadelphia Orchestra, New York City Ballet, and Live Nation's Summer line up of Concerts is less than two miles from the Embassy. The Saratoga Battlefield, home to the turning point of the Revolutionary War along with their Museum, provide the back drop for all things historic in the Saratoga Region. Well know for our "Health,History & Horses",Saratoga County is quickly becoming part of the "High Tech" corridor in upstate NY. With the addition of Global Foundries,IBM's R&D and NANO technology growth in the Albany Region,the affect of High Tech has been wide spread helping to cement our region as a national destination for emerging computer companies relocating to our community. With all that Saratoga Springs and Saratoga County have to offer,you'll find the Embassy Suites to be the perfect Business,Leisure and Family property you're perfect destination while in Saratoga.

Hotel

  • Internet
    FREE WiFi
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Concierge desk
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Direct dial telephone
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    ATM/Cash machine
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Safe deposit box
  • Security
  • Valet cleaning
  • Outlets
    Barber shop
  • Beauty shop/salon
  • Hairdresser/Barber
  • Travelling with others
    Children's play area
  • Family plan
  • Playground
  • Events
    Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Voice mail
  • Bedding
    Sofa bed
  • Bathroom
    Bathroom amenities
  • Bathtub
  • Bathtub/shower combination
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Safe
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Hiking trail
  • Jogging track
  • Jogging trail
  • Snow skiing
  • Snow sports
  • Tennis court
  • Cultural
    Fishing
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    FREE full american breakfast
  • Full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE full american breakfast
  • Full american breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 18 years of age and younger stay free in their parent's room when using existing bedding.

Pets are not allowed.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 8
  • Number of Sleeping Rooms: 149
  • Largest Meeting Room Size: 3520 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 16 reviews

gstrummer g
2 years ago – Google

10

It was a great stay. Great location, beautiful and clean room. A whiff of luxury without breaking the bank. CVS and restaurants right next door, a bonus.

David Souweine
2 years ago – Google

9

Great room. Very clean, lots of space. Has a nice pool and exercise area. Great restaurant and bar with good food and happy hour specials.

Martin Tetreault
2 years ago – Google

6

Very nice facility and well located. But unfortunately, our room need a some serious cleaning. The floor would have appreciate a good vacuum and the kitchen table some cleaning. We even found a large pebble under the curtains (the size of a fist). Otherwise it was ok. The included breakfast was really nice with a large variety of stuff.

James Trotter
2 years ago – Google

10

Can't think of a thing to criticize. Terrific service from check in to bar/restaurant area. Looks like great management since I witnessed several incidents where employees jumped in to assist another. Rooms clean and nicely arranged.

Marianna Barry
2 years ago – Google

9

Amazing location and very nice accommodations. Free buffet breakfast with made to order waffles and omelettes and complimentary drinks and snacks at night

Maureen Caldwell
2 years ago – Google

10

Wonderful hotel. Spanking clean. Spacious room. Accomadating staff. Amazing breakfast and proved to be a great value !

Marina Castro
2 years ago – Google

10

Nice, clean and spacious rooms. Conveniently located near a small shopping plaza. A few blocks away from downtown Saratoga. Great complimentary breakfast, including and made to order omelette and waffle station. Also, offers an evening reception with complimentary drinks. Good outdoor space, as well. Courteous service overall.

Derek Krucelyak
2 years ago – Google

10

One of the best spots in Saratoga. Although not a high end boutique hotel, the Embassy Suites is right off Broadway, on the corner near everything, and the all suite rooms are incredibly large, modern, updated and packed with amenities. Book a premier suite for a few dollars more and enjoy endless snacks, drinks, etc in room. The room layouts are large & open and feel like a large apartment more than “oh boy another Hilton or Marriott”. Add to that the Diamond Club Grill & bar downstairs that’s a great stop even if you’re not staying here, full menu and all, a custom made or buffet breakfast in the morning all complimentary...and incredible service. Worth a visit.

Marla Bingham-Connelly
2 years ago – Google

7

Mostly really great, except for the laundry... Breakfast here is amazing!! The meeting spaces were comfortable. The kitchen staff were great about accommodating my picky tastes for lunch and dinners! And the desk area in the room worked very well for me. What didn't work was their laundry process. 2 things: 1) They have the 'conserving our resources' signs that if you hang the towel, they won't replace it in the interest of conservation - however, they do anyway. When I asked the front desk about it, they had no explanation... 2) I ended up broken out in hives, progressively worse each morning (3 night stay); determined that I have an allergy to their laundry detergent. However, getting them to find out what they use was a major challenge and I had to come back to them a few times for them to figure out I did really want to know!

Seydou Ba
2 years ago – Google

10

Very nice Hotel. Looks new. One my best stays at Embassy suites. Breakfast buffet was excellent.

Dany Canada
2 years ago – Google

7

The hotel is new, clean but the room is not spacious. We were 2 adults and 2 kids and it's tight. Lunch, a tradition of the Embassy chain, is unbeatable. Varied and prepared in front of you. Only one thing that really bothered me at this hotel, it's funny and annoying at the same time, a waitress 'L **** e' picks up the plates in front of you almost you are eating. It's remarkable, she does it all the time, it's like her way of saying 'go eat enough, get away! . In this hotel you have every night drinks and snacks at will. It is appreciated by the guests and the famous waitress is not there

Judy Hines
2 years ago – Google

8

This hotel was outstanding. The front desk, doormen, valet, housekeeping, and room service was amazing. The concierge service was the only thing that kept me from giving this hotel 5 stars. Very cold and not helpful which was odd seeing the rest of the staff were amazing and friendly and super helpful. Hotel's car service was great as well. The driver was amazing too! Views of Bay Bridge with the lights at night is a must see. I will be back again!

Shannon Green
2 years ago – Google

9

The locations is perfect! It's close to downtown, can walk pretty much into downtown and eat or drink at any of the main restaurants. It's about a 15 min walk at most from the furthest restaurant. And if you don't want to go out they have a bar and pizza across the parking lot. They also have their own restaurant with a really nice happy hour! The room is amazing. Bed room is split away from the living room. I have 2 tv's one for the room and one for the living room. The thermostat is touch screen and can be a little difficult to use but the heat and ac work amazing. The staff is wonderful, the cook that works the breakfast is great! He always has a smile on his face, and he is so friendly. I am enjoying every bit at my stay so far. The gym is the next thing on the list for me to try out. They have 2 tread mills and a elliptical machine. They have a small rack of free weights and a small Smith machine over looking the pool.

Lisa Shaw
3 years ago – Google

7

Hotel is clean, new, and nicely decorated. The free breakfast has traditional buffet items, but also a really good made to order omelet bar. The oatmeal was also really good, and almond milk and fresh fruit are provided. Fitness center is small but nice. The hotel hosts an evening happy hour with free drinks and a nice assortment of appetizers. As far as location, there is a CVS right across the parking lot, a hair salon on premises, a nail salon around the corner, and a really fun downtown area with bars, restaurants and shops within easy walking distance. The only downside to my experience was that I was given a handicap accessible room (which I did not need), and my parents who were traveling with me did not get one (which they needed). The front desk was unable to switch us for some unknown reason -- so we just swapped key cards, and worked out any room charges between ourselves.

Derek Mycroft
3 years ago – Google

9

One of the best hotels I've stayed in countrywide. Large, modern rooms. Amazing free breakfast where someone will make you an omlete. Free drinks and snacks for happy hour. Decent indoor gym and pool. Great location. Truly incredible stay. You won't be disappointed if you book here.

Mi Kim
3 years ago – Google

10

I stay in Embassy suites most and been to many, and this is the best of them all. I like friendly staffs, convenient location, and good value for money with free WiFi and breakfast. The breakfast in Saratoga is the best of the Embassy suites ever. Only wish I have is more attention to pool would make this hotel Perfect! Overall 4.9 out of 5

carl baillargeon
3 years ago – Google

7

Great location close to Broadway and its quaint shops and bistros. Rooms are nice, big and comfy. Great staff always ready to help. Loved the comp bevvies and snacks at lobby bar and grill, from 5h30 to 7h30...and the comp breakfast comes loaded so you can fill up before a long morning of discovering the area. Would recommend no problem, and will come back for our ritual annual drive to NYC for New Year's and also for a "horse" weekend during the summer along with a refresh stop at the spas and springs. 👍👍

David Cooper
3 years ago – Google

7

Nicer than average Hilton hotel with eclectic modern style. Clean suites that are a bit on the small side. Loved the 5 pm happy hour. The restaurant food was overpriced.. the shrimp cocktail was pricy for 4 flavorless previously frozen shrimp. The bar is stylish with very accommodating staff.

David Cooper
3 years ago – Google

8

Great staff front desk & housekeeping ( Thanks Jimmy ) + clean modern rooms and complementary breakfast. Quick walk to town ! Perhaps worth a few dollars more than the Marriott residence inn for adults. However the rooms are a bit smaller & lack the better equipped kitchen which will serve families better. They have a generous happy hour for guests ! Any.drink you want from the bar ! Their breakfast is included and offers made to order omelets.

Justin Liguori
3 years ago – Google

10

Excellent hotel that is managed very thoroughly. All the staff were very nice and helpful. The hotel was very clean, modern, and comfortable. The included happy hour and gourmet breakfast puts Embassy Suites above the Hilton. Had one issue with the bill at check out but was quickly rectified. Very professional.

Glyph Jockey
3 years ago – Google

9

The rooms were super well-appointed the breakfast was excellent that happy hour was well laid out and the welcoming staff were attentive. Embassy Suites iterated in its most perfect form.

Jeff Johnson
3 years ago – Google

10

The weather forced me to stay inside most of the time but I must say that this hotel offers 5 star service all around. From waffles to fresh omelets and everything you would need to start your day and then some. I wouldn't stay at another hotel but them.

David Cooper
3 years ago – Google

8

Great staff front desk & housekeeping ( Thanks Jimmy ) + clean modern rooms and complementary breakfast. Quick walk to town ! Worth a few dollars more than the Marriott residence inn.

charlie baldwin
3 years ago – Google

10

My wife and I stayed two nights. Our suite was comfortable and nicely laid out. We were very happy with the complimentary drinks and breakfast. The outdoor area with the fire pits and patio heaters were great for winding down before heading back to the room. Room service was quick. All the staff were welcoming and helpful. It was within walking distance of the park and main strip with the shops and restaurants.

Chris Obudho
3 years ago – Google

9

Excellent service. The room is spacious and comfortable. The free breakfast and happy hour are nice additions to a normal hotel stay. Saratoga Springs is a beautiful place.

Mark Norman
3 years ago – Google

10

Shelly and Karen did an amazing job in helping to plan and create a wedding one only dreams about. They were accommodating, professional and very personable. They went above and beyond what we would have ever expected from a wedding venue. Embassy Suites I'm sure already knows how lucky they are to have these individuals along with the amazing cooking and bar staff as well. We will be recommending our friend for events, especially weddings. The staff made it easy and a fun experience, whenever we felted stressed, they were there to calm us down and bring to together anything we could think of. We plan to stay her on our one year anniversary to help re-live the our wedding day! Thank you again for being part of our special day that we will never forget!

Carl Nelson
3 years ago – Google

9

One of the best hotels I've ever stayed at. Spacious bathroom, king size bed in a sperate room, full kitchen and living room... not to mention the amazing view...need I say more???

James Baker
3 years ago – Google

7

Nice rooms, very nice breakfast area. No hot tub which was a bummer but the pool area is nice. Higher class hotel in toga.

Dot Degeorge
3 years ago – Google

10

Really nice hotel with a lot of great amenities. Good food and drinks. Short walk to downtown area. Very nice and friendly hotel personnel. Loved digital check in and key card.

Doing It! Doing It!
3 years ago – Google

6

They had the fire alarm go off on the 5th floor and no one came to see if anyone was safe. The morning breakfast line was ridiculous. No organization and very unprofessional.

Ichiro Uchiyama
3 years ago – Google

9

They totally took care of us. They were overbooked and didn't have the room we booked when we checked in. They comped a bunch of stuff and reduced the room rate significantly. Decor and rooms are super nice. Kind of like Adirondack chique. Restaurant and bar are like a real standalone place, not just a standard hotel bar. I'd go there even if I was staying st the hotel. Love the outdoor seating. Very trendy. We got a room near the elevator. A little too much noise carried in from the hall.

StinGaming
3 years ago – Google

10

Probably one of the best hotels I've ever been too. Fancy rooms. Delicious food. And an indoor pool

John Barrera
3 years ago – Google

8

The hotel decor was most appropriate for it's location. The desk staff was both very professional and curtious. The wait staff was on point and knowledgeable. Overall is was a very positive experience and would not hesitate to return.

Lindsey Curtis
3 years ago – Google

9

The Suites provided a lovely stay- the breakfast was wonderful, and the happy hour was greatly enjoyable. The rooms were clean and had everything we needed, and the staff was very friendly.

Daliz Vasquez
3 years ago – Google

8

Went for a conference. Rooms are big and clean... Hotel restaurant has a free happy hour for guests. Buffet is delicious.... Restaurant food a bit overpriced but pretty good.

Robin blair
3 years ago – Google

10

Stayed at the Hilton Embassy Suites in Saratoga for a wedding this past weekend. This hotel was Gorgeous!! The room was spacious, stylish, immaculate clean, and the complimentary breakfast was outstanding!! I wasn't expecting anything special and just needed a room for one night-but boy, was I impressed! Will come back for sure!

Jonjulie Ponder
3 years ago – Google

10

Absolutely love staying here. Staff is wonderful. The food is delicious. The rooms are clean and modern with comfortable beds.

Mary Margaret Koppers
3 years ago – Google

7

We met family for appetizers and drinks at happy hour. The bar area was full and active, a little too noisy for easy conversation. Food was acceptable but not note worthy. The staff let our large table linger without pressure.

David Yambay
3 years ago – Google

9

The hotel is beautiful and the rooms are spacious. The breakfast buffet and unlike a lot of hotels I get full wifi signal everywhere in the room. It is a well worth it stay.

Samantha Dickey
3 years ago – Google

9

This weekend I stayed at the Embassy Suites for a bachelorette party and was so pleased with the service we were given. We showed up early and they allowed us to check in before our allotted time. Our room was clean and spacious. The service we received was fantastic! I will definitely stay here again!

MN K
3 years ago – Google

10

We decided to stop here only because we were tired driving home from Canada. The staff was extremely friendly and helpful. Our suite was very big with a living room and large bathroom. This was the best breakfast I have ever seen at any hotel where breakfast was included . We now make it a point to stop here every time we drive back from Canada. Great stay!

Pete Carmina
3 years ago – Google

9

They treated us like rock stars and at a great rate. Breakfast is included and is really good. Manger's happy hour includes 7 or 8 hard liquors and beer and wine! Hard to beat!

Kevin Barnett
3 years ago – Google

10

Stayed a few times here for work. Always nice, with great service. Complimentary breakfast has always had good food. The restaurant and bar are nice too. Near downtown. Walking distance to lots of shops, restaurants and bars.

Lynda Adams
3 years ago – Google

9

Amazing rooms. Made to order breakfast. Walking distance to everything. Happy hour is unbelievable. Helpful staff.

Scrion
4 years ago – Google

10

The bar and restaurant area has ample seating for over fifty guests. Live music was present during my stay and complimentary food was provided. The hotel itself is located within close proximity to a strip mall where overnight supplies can be easily purchased.

Christine Wynkoop
4 years ago – Google

9

Rooms were very nice. Loved the free cocktail hour they do for the guests. The free breakfast was awesome so much food.

Abu Koshy
4 years ago – Google

8

The hotel is located minutes away from all the food spots. The inside of the hotel is beautiful and clean. The only thing for me is the inside is a little cold for my liking and thermostat in the room wasn't working to increase the temperature, some kind if problem they were having with the system the maintenance guy told us. The breakfast in the morning was AMAZING, better than most paid breakfasts I've been too. Also the service in the morning was GREAT, in the evening could use some work. Overall good experience.

Jordan Grosse
4 years ago – Google

8

Located near Congress Park. Stayed a night to attend a wedding. Beautiful location and lobby. Food wasn't that great at the restaurant located in the hotel. Found brown sticky spots on the sheets and pillows on the bed as soon as I walked into my room. Wish it was a better experience. From this visit, it was not worth the amount my group spent to be there. Other people in my group didn't have the issues I had in my room. So could of been a one time deal.

Steph B
4 years ago – Google

9

Super convenient location!!! Room was clean and had pack-n-play ready as requested. Breakfast was very good with lots of choices. The room was quiet and had blackout shades. The biggest plus was the CVS right across the parking lot that had a surprisingly large selection of food.

Jason Ayala
4 years ago – Google

10

Embassy suites is an amazing hotel. This is my second experience with this hotel and i have zero complaints. The service is impeccable and the staff is very friendly. Happy hour is also a plus, of course. 10/10 would recommend.

robert porter
4 years ago – Google

10

Best free breakfast I've ever had at a hotel. Room was spacious and clean. Not a single complaint about this hotel

Tyler King
4 years ago – Google

9

Good location right near all the shops in Saratoga. Great room - very big, clean, and comfortable. Kind staff.

Suzanne Mangini
4 years ago – Google

9

Great happy hour. 1/2 price apps. Amazing crab cakes

Jacob Weakland
4 years ago – Google

10

A wonderful Hotel with a CVS less than 150 yards away. And the CVS is open 24 hours! Very friendly staff, clean rooms and reasonable rates! I have stayed in many hotels In Saratoga Springs. Embassy Suites is my new favorite.

Victor Miller
4 years ago – Google

10

Rooms are very accommodating. Quiet & restful. Beds very comfortable. Our room had a king size bed. There were three inside doors that added privacy to sections of the room. Two large windows with blinds that are sufficiently darkening to keep out the sunlight if you want to sleep-in. Heating & cooling system is quiet. Very handy kitchenette & computer desk. The complimentary breakfast is the best I have seen anywhere!

Matthew Christensen
4 years ago – Google

9

Very new. Really nice eating area. Staff was very accommodaying.

Paul McArthur
4 years ago – Google

10

Great hotel! I've stayed at a lot of Hilton properties. This is a great one.

Joshua Kemp
4 years ago – Google

7

Beautiful newer hotel. Wonderful customer service at counter and with cleaning staff;however, was ignored at breakfast with 15 min left.

Rahul Ramaswamy
4 years ago – Google

8

Great hotel. However, a package addressed to me that was delivered to the hotel mysteriously disappeared without a trace. The receptionists had no idea where it was. USPS website tracking says delivered.

Tom Ruby
4 years ago – Google

9

In town for only one night, and don't like staying at the hotel where my conference was held. Usually stay at the Hampton Inn, but discovered that they had just opened an Embassy Suites. It is a bit tricky to get to the hotel, but that should not be held against it. Spotless décor. My room was not ready - but my bag was held for me. I had a corner room on the top floor. Absolutely gorgeous!! Roomy and well lit. I did not take advantage of the Happy Hour, but did take advantage of the made-to-order breakfast. Typical of all Embassies I have stayed in. I love to have a wide selection of foods. It will be my go-to place to stay when in town.

David Waltzer
5 years ago – Google

6

A very nice brand new hotel. with a little tweaking still needed. The room was nice and well appointed (not too 'carpetey'- which I like). The beds/pillows were super comfy. The front desk was filled mostly with very friendly accommodating (and sincere) staff. Personally, I hate that there are no operable windows in the room. However, the climate control worked well and we were always comfortable. The polish I would add would be a little more care in pre-room prep. Sofa bed had some crumbs (though the rest of the room was very clean). TV stations didn't work (and the fix was something that should be routinely done at every room-prep). I feel like all these things will easily be tweaked in the coming months (They just opened 2 months ago). The only really low point was the desert at the restaurant (we only got dessert there). The desserts were mediocre (diner-level) and they screwed up the order and gave our 2 year old an espresso cake (which is kind of funny, but it really ruined our night). The restaurant management was very low-rent and didn't 'get it' but the Hotel management totally realized what a screw up that was and took care of us appropriately. I would try them again and give them a shot to earn 4 or maybe even 5 stars. NOTE: I am starring them in comparison to other hotels in their class. Obviously not comparing to Westin or W type spots.