 5 836 reviews

Embassy Suites by Hilton Winston Salem

460 North Cherry Street, Winston-Salem, NC 27101, United States Access

Embassy Suites by Hilton Winston Salem

The Embassy Suites Downtown Winston - Salem NC hotel in the Twin City Quarter connected to the Benton Convention Center is walking distance from the Stevens Center at the North Carolina School of the Arts and the Winston - Salem Arts District. This full-service upscale all-suite hotel is just minutes from the campuses of Wake Forest University & Winston - Salem State University, historic Old Salem NC - home of the Old Salem Children's Museum, the Southeastern Center for Contemporary Art - SECCA, SciWorks, Diggs Gallery and the Hanes Shopping Mall. The hotel is located ten minutes from the Smith-Reynolds Airport and 20 minutes from the Piedmont Triad International Airport. Guests of the Embassy Suites Winston - Salem hotel stay in spacious two-room suites and receive a complimentary full cooked-to-order breakfast and a nightly manager's reception. Wireless high-speed internet access is available throughout the hotel. The hotel offers 24-hour room service.

Conveniently located downtown Winston-Salem, connected to the MC Benton Convention Center. Close to numerous businesses, shopping, dining and entertainment. Major nearby corporations include Reynolds American, Inmar, Pepsi, BB&T, and Wells Fargo. Within walking distance to the Stevens Center and the Arts District. One mile from historic Old Salem and less than two miles from Wake Forest University and Winston-Salem State University.

Accessibility

Hotel

  • Internet
    FREE WiFi
  • Transportation
    On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Valet parking
  • Front desk
    Express check-out
  • Late check-out available
  • Work away
    Business center
  • Photocopy center
  • General
    Air conditioning
  • Direct dial telephone
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Outlets
    Barber shop
  • Beauty shop/salon
  • Gift/News stand
  • Hairdresser/Barber
  • Sundry/Convenience store
  • Travelling with others
    Child programs
  • Children's play area
  • Pets welcome
  • Playground
  • Accessible
    Accessible parking
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Multi-line phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Massage services
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Hiking trail
  • Jogging track
  • Jogging trail
  • Cultural
    Fishing
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Outlets type
    Cocktail lounge
  • Coffee shop

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 17 years of age and younger stay free in their parent*s room when using existing bedding

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 5
  • Number of Sleeping Rooms: 146
  • Largest Meeting Room Size: 8453 sq. ft.

Parking

  • Accessible parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Valet parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 8 36 reviews

Michael Reavis
2 years ago – Google

8

Great hotel with a great staff. Breakfast was solid and it was easy to get in and out. Room prices for a suite were good for what I needed. Would recommend for a stay in Downtown.

Sayit Aintso
2 years ago – Google

9

Excellence is the key word for HVMG Properties, they will make sure you have a great visit. However dated, and soon to be renovated, this classy building and all it's amenities will impress and lots of staff willing and ready to meet your needs. Highly recommended.

Keshia Hamoud
2 years ago – Google

10

Enjoyed an overnight weekend stay with our family of 4 another couple & their 2 children. The pool was okay, the evening manager’s reception with snacks & drinks was okay and the staff were very pleasant. We also enjoyed the breakfast buffet even though there were only pork meat options. Downtown Winston-Salem was alive the weekend we were there, however nothing really kid friendly. The suites were well stocked and the beds comfortable, but there’s no such thing as a comfortable pullout sofa bed, so, no other comment there.

Felisha Short
2 years ago – Google

10

My Family just left The Embassy S, & had an Absolutely Wonderful Time!!! The Entire Staff was extremely Friendly & Helpful to all. Buffet was Hot & Tasty. Will definitely go back & Reccomend to my friends Thank. F

Brad Tufts
2 years ago – Google

9

We stayed in a suite on the 9th floor, and the room was excellent. The pool was nice but cold, and the fitness center was nice for a hotel. Breakfast was very good with a wide range of food.

Victoria Marshall
2 years ago – Google

10

I did not get the chance to stay in the Embassy Suites, but did go for a college fair. The hotel is very nice, welcoming and clean. It is right in the middle of downtown Winston Salem and you do need to be prepared to pay for parking as your main option is a parking deck connectes to the hotel - luckily the parking deck does accept cards.

Scott Kelly
2 years ago – Google

7

A little tough to rate. The positives: nice spacious two room suites, right in downtown, they have a breakfast buffet that I didn't try but I've been told by coworkers is very good, clean with decent amenities in the rooms. The negatives: the decor is showing a LOT of wear, especially the carpets and the hallways. They are overdue for a remodeling. For the price I (my company) paid on a government contacting rate, I have no complaints. But for the standard nightly rate ... I'd probably look for something a little less "weathered".

E. Margery Parker
2 years ago – Google

5

No hot water the day I signed in, but warmed up enough by morning to shower. Coffee maker nonfunctional but replaced by staff. Tubs and furniture are due for an upgrade Staff are helpful, courteous, and go the extra mile to make a guest comfortable Love the breakfast and the evening hospitality food/drinks.

Josh Burnham
2 years ago – Google

8

The room was very clean and spacious. Parking was an issue and the parking pass we had didn't work numerous times. But overall great stay

Kerry Williamson
2 years ago – Google

5

Large rooms... nicely furnished. Main amenities need updating. Great front desk staff. Good breakfast, nice evening reception.

Ken Wilson
2 years ago – Google

10

Friendly staff. Very spacious rooms with separate living area and bedroom. Bed was little too firm. When making reservations, we requested extra towels and coffee which was in our room upon arrival. All the extra coffee was decaf though. The evening happy hour with snacks and beverages was nice. Breakfast was absolutely phenomenal! Overall happy with the stay and we would stay again.

Sue French
3 years ago – Google

10

Very welcoming and true southern hospitality. Steve who met me upon arrival gave great advice on parking. Via, who checked me in was helpful, friendly and competent.

Dusty Haynes
3 years ago – Google

7

Our stay was very enjoyable. My wife and I were invited out of town for New Year's and couldn't go. My family bought us a night here instead. The free drinks at the managers reception were great.

Jeff White
3 years ago – Google

9

Great place. Staff was very friendly and helpful. The hotel was very clean and quiet. Highly recommend. Just be very careful if you walk downtown.

Jason Chamberlain
3 years ago – Google

8

I stayed here for one night while in W-S on business. The hotel is a pretty typical Embassy Suites. The room was comfortable and spacious as you'd expect. My breakfast was good. Parking costs a little bit, but it was very close to the hotel. The carpet is a little tired. There was a bag of trash left in the hall overnight, which I thought was a little sketchy. Although it's not the newest or freshest place to stay it is where I will stay again the next time I'm in W-S overnight for business.

Angel Chandler
3 years ago – Google

6

Large rooms, nice location right downtown. Very dated decor. Clean bathroom but something about the carpet made the room feel less than clean.

Ryan Holland
3 years ago – Google

4

The shower adjustment ring screwed off before I was able to turn it to a new setting. Do not expect we'll maintained facilities. The bar does not serve more than two drinks since "it's against NC law" although it's not. Overall a nice looking hotel but don't expect anything more than skin deep.

Teresa Talley
3 years ago – Google

10

Staff is always professional. Hotel is always clean. Staff takes care of all your problems in good time. Breakfast is AWESOME!!!

William Pollock
3 years ago – Google

8

Was here for a business meeting. The conference rooms and staff are helpful. The facilities are nice although a little outdated. Worked great for what we needed.

Lydia Halliday
3 years ago – Google

7

Very nice staff and very nice looking hotel. The suite I had was very large with great big windows. The bed was comfy. The breakfast was very good and also the evening social hour was nice. My only thing was there were wet washcloths left in the bathroom upon my arrival. I think the staff didn't see them where they were out, overall the room was very clean.

Larry Secrest
3 years ago – Google

7

Staff was helpful. Breakfast was great. Street noise in our room was a louder than expected.

Leigh Perka
3 years ago – Google

8

Our room (two queen suite) was very spacious. We also enjoyed the evening reception with free drinks and their breakfast. Would stay again!

Erica Hunter
3 years ago – Google

10

I had a wonderful time. I loved the personal note that our housekeeping staff member, Kimberly, left for us in our room. Everyone was very helpful. There was a brown stain on one of sheets. That was the only minor issue that I experience

Jennell Dunn-Snead
3 years ago – Google

8

Minor areas in need of paint. We did not go to the pool. Room clean upon arrival however 2nd day housekeeping appeared to be running behind on cleaning schedule. We decided to clean our own room and just asked for clean towels which was quickly brought to us. We had no major issues. Service and friendliness of staff was average.

Chinnitta Morris
3 years ago – Google

8

It was a comfortable room. A refurbished hotel. Over priced for what we got. The breakfast was great and the hotel staff wasn't rude but not very pleasant either. The breakfast staff was very pleasant. The parking is a headache and the company who owns it (separate company from the hotel) was incredibly rude. I normally really like Embassy Suites and this visit won't change my opinion of the hotel chain. But Winston Salem can step it up a bit.

tom Cole
3 years ago – Google

8

I chose this location due to the price and location. You do pay for parking but it is still less than many other hotels. The reception downstairs nightly was a nice treat with light snacks and free drinks. The restaurants close by were highly rated and met my expectations. My room was spacious and clean.

Angelica G.
3 years ago – Google

8

The Embassy Suites - Winston-Salem is one of the nicest hotels in town. There is a great view of the city and the rooms are cozy, fancy and clean. The kitchen are is nice to have in a home-away-from-home.

Brent Roberts
3 years ago – Google

5

This hotel is usually great for me. Had a not so great experience this trip. I had to contact the front desk two separate times to come fix my air conditioner that wouldn't drop below 77 degrees. After they left the second time, and saying it should be working, it never got below 76 degrees in the room. I mentioned it again as I was checking out and the only thing that was said to me was, "I'll tell maintenance". Not impressed.

louis tortora
3 years ago – Google

9

While the facility is dated and needing redecorating, and some renovation. The staff (and i mean all staff --waitstaff, restaurant, housekeeping, maintenance, front desk) all work diligently to make your stay a great experience. The complimentary breakfast and cocktail reception are well done and the value for the dollar is better than the neighboring Marriott or Kimpton Cardinal hotels. Granted those hotels are newer and updated...but we are staying for a 5 week stint in a 2 bedroom suite, and the other properties would have cost a fortune, while the embassy suites is an amazing value ...

judith skaggs
3 years ago – Google

7

Loved that breakfast was included with the stay. We enjoyed the pool and hot tub. Room was well cleaned and very comfortable. 2 things I did not like. 1. When we got there there was a plate of food put out on the hall way. That was around 830 pm. When he checked out at 9 am the plate was still there. 2. You have to pay for parking.

Patricia Thomas
3 years ago – Google

10

Visited the hotel for 2 nights due to being in town for a conference. Found the staff extremely helpful, the hotel clean and well maintained, and the bed was very comfortable. In advance, I felt the hotel was a bit overpriced for the city - however, after my stay , I felt the value I received was worth the price for a business trip.

Cheryl Edmonds
3 years ago – Google

9

Quiet, large rooms. Upscale room decor. Very comfortable beds. Nice breakfast buffet and evening snacks. Separate living room and bedroom.

HOWARD Rodgers
3 years ago – Google

9

Great hotel, excellent staff. My only negative is the lights on level 2 are too bright at night and room won't go completely dark because of them. That's a personal problem though.

Sawyer Hubbard
3 years ago – Google

8

Went to an event at the grand pavilion. I would suggest this place as a corporate or school gathering place. Good service for over 200 people and the food was great. I had a hard time finding the location of the grand pavilion room.

Nancy Razzino
3 years ago – Google

10

Our room was very spacious and comfortable. The hotel is in a good location. Down side is paying to park your car. They had a happy hour each night with light snacks and up to two alcoholic beverages. Very nice.

Sarah Ownby
3 years ago – Google

8

The staff were very friendly. The rooms were comfortable. There was mold in the shower but the water pressure was good. The bed was comfortable.

Tom G
3 years ago – Google

6

Hotel was going through renovation on the ground floor. Other than that, it was convenient and this hotel was also connected to the Marriott across the street. Great place to hold professional conferences.

Mike Lightfoot
3 years ago – Google

8

Nice hotel. The room was a "Premier Suite." The biggest issue was that there were no USB outlets in the lamps or the alarm clock. Room service was good; however, it took 3 calls to get in touch with them.

Lisa Jeffries
3 years ago – Google

5

Convenient location but dated and aged interior leaves a lot to be desired - lots of wear and tear showing on metal and wood-finished surfaces. Downtown Winston-Salem seems to have a shortage of hotels and occupancy, so the fact that we were able to stay on Hilton points was great. Parking is $15 for self-park which also is a bit of a stretch. Would be nice to see a cosmetic makeover at this property.

Nikolaos
3 years ago – Google

4

The Embassy Suites in Winston Salem are very interesting. I was up there for HDF (Hellenic Dance Festival) and everything seemed to be normal. The hotel is tied to a convention center and the Marriott across the way. Embassy Suites has always taken unique designs from what I have seen. However, this one felt off; very off. I have gone to the one in Atlanta and I felt wowed by the whole experience, but the whole atmosphere felt off here. There were balconies that had fake vines on them and they did not feel sturdy. I use to have a weird fear of elevators, this place gave me that same feeling. They have a large open space on the 2nd floor (this is where the balconies jet out to). There were really only tables and chairs, and it seemed really unnecessary. The rooms are great and have a standard 2 room layout, that from what I can tell, all Embassy Suites have. Overall, it's nice, but I would much rather stay in the Marriott across the street.

Heather Ellis
3 years ago – Google

7

Staff was wonderful, check-in and out were great. My room was quiet but needed some repairs, and the thermostat was out of sync. Couldn't get the room warm and the heat just clicked on and off all night long for short spurts.

danny w
3 years ago – Google

10

The grand pavilion ball room was great. They had an awesome party with drinks and great food. The band was good. It was a really nice hotel and great night.

Helen Clayton
3 years ago – Google

8

Came here for my child's events. Great hotel, friendly staff. Only complaint is due to the construction next door.

Samantha Cheek
4 years ago – Google

7

I wish there was an option for 4.5 stars as this would be more reflective of my overall opinion. But I'll err on the side of caution in this case as there were some flaws that a 5-star hotel would not overlook. We just got home from a 4-night stay for a convention and I ended up being pleased. But when we first arrived, my husband and I had 2 queen beds instead of the requested King (our friend who arrived the same day solo was given a king). Ok, no big deal. The FABULOUSLY spacious suite was such a treat. I brought an extra monitor so I could work in the room while the hubs was at the convention, and there was plenty of space to spread out. It felt very homey with a living room, two tvs, a desk with plenty of seating, etc. On to my next complaint, the day after our arrival, I planned to run to the grocery store while housekeeping did their thing. So they knocked, I let them in and left as planned. Came back 1 hr later to a room that had not yet been serviced. What?? She came in a few minutes after I got settled into my work again and said that she took a lunch break while I was gone, now she can clean. Ooook. No big deal, the absolutely insanely awesome hot breakfast bar that is included was the best I've ever seen and totally made up for it. Even the bacon was top quality, thick cut and perfectly cooked. And made-to-order omelets. Wow. OK. Next complaint. This one is somewhat out of the hotel's control, but it is an important point to note. Our window from the second floor overlooked a massive ongoing construction project. In itself, no big deal. But the work started at 7:30 sharp every morning with the full outfit of jackhammers, jig saws, etc. That's fine, I was up anyway. But it was INCREDIBLY hard to concentrate on work with that going on, especially when the primary reason for my coming was to get away from the distractions of the office environment so I could actually concentrate. Consider avoiding this place if that is your driver for coming. But all-in-all, the good far outweighed the bad. Except for when housekeeping forgot to make our beds or leave toilet paper on the 3rd day. Or leave coffee cups, sweetener or creamer. Those were pretty epic fails.

Geigh Jackson
4 years ago – Google

9

Great hotel. One of your favorites. Love the inside view.

chad rogers
4 years ago – Google

7

Great facilities and top notch location for down town winston salem. The hotel staff seem a bit aloof and don't acknowledge you until you speak to them.

Rob Miller
4 years ago – Google

7

This is the second time that we have stayed here. The rooms are comfortable and quiet. The staff have always been friendly. The breakfast is pretty big with a descent selection.

David Westbrooks
4 years ago – Google

7

I've never stayed over night, but I've attended meetings and conferences there. It's a great facility. It's always clean and employees are friendly.

Mandi Dies
4 years ago – Google

10

We attended an army formal in one of the halls and got ready for the event in our friend's suite. The rooms are clean and very well kept. The food provided was delicious and the wait staff were all friendly, and very attentive

Gregory Morrissey
4 years ago – Google

8

My mother-in-law made reservations and we were upgraded to a premium suite. The vending machine for Hilton honors members does not work. There were plates and wine glasses outside our door for at least 10 hours, and the interior was very dated. Our room was moderately clean, the glass to look out from our room wasn't clean. The door entering into our room was hard to open/close. The shower was great and had great pressure. When we had dinner and breakfast, the food was great! These are my only complaints.

Linda Forbus
4 years ago – Google

9

I would certainly rate this property as 5 star in ALL areas. The room was perfect, beds were very comfy, felt like home! Cleanliness was very noticeable and fresh smell. The large home style morning breakfast, complete with omelets was one of the most awesome amenities. The Managers Special from 5:30 p.m. to 7:30 p.m. with hors d'oeuvres and drinks was another wonderful amenity. The service was tops in all areas. The hotel is located in the heart of the city and there are so many other restaurants and shops in walking distance. If I ever make it back to Winston-Salem there is no where else I'd rather stay. It was a perfect stay.

Ryan Spencer
4 years ago – Google

7

Massive rooms, amazing location, friendly staff, cheapish parking, good price. Wish it wasn't as dated as it was however. Also, the rooms, while dated in layout, we're recently refurbished at least.

F.R. Newbrough
4 years ago – Google

7

Update I've had two weeks now with bad air conditioners. I'm switching to a better Hilton renovated Hilton property that has free parking and better beds. This could be a great hotel but needs a renovation to bring it up to standard. ------------------------------------------------------------------------------------------------------------------- I only have one complaint. I can't for the life of me figure out why they don't allow delivery to bring food to the room. I would understand if there was a keycard required for elevators etc but I've never had this problem at other embassy suites or hilton properties. Is there really a criminal problem locally that is more pronounced than larger metropolitan areas? Does some misguided individual think that by inconveniencing their customers it will encourage them to order room service? I sure hope it isn't something as ignorant as that. It is a very nice solid hotel otherwise outside of this one annoyance.

Brent Roberts
4 years ago – Google

9

Stayed one night on a business trip. Was impressed at how big the rooms were. There is a bar downstairs and several great places to eat. Would highly recommend this place.

Misty Parsons
4 years ago – Google

10

The room was very spacious with a family of 6. 2 queen beds and a sofa couch. We all sleep quit nicely. Very clean. Friendly staff.

Rebecca Prajzner
4 years ago – Google

9

Everyone is so friendly and helpful. The bar staff (Tracey and Tony) were great company!!! Hilarious banter and great conversation. Rooms were comfortable, clean. Breakfast and manager's reception offered delicious food, drinks and snacks.

Michael Lenz
5 years ago – Google

10

Clean rooms, comfy beds. Very helpful staff. Would stay again

thomas kinlaw
5 years ago – Google

10

Great place ...great staff had a wonderful weekend....

Charles Stephenson
5 years ago – Google

5

Two night Stay. Worst coffee I have ever tasted but main issue is the sirens. Did not get any sleep. Apparently there is a fire department in the hotel or really close and something burned every night between 12 and 4. Room was big and breakfast was good. Had issue with A/C and they sent someone right up and got it fixed.

Tom Spies
5 years ago – Google

4

A/C didn't work in first room. No WiFi signal in corner room on 7th floor. Housekeeping didn't show up until well almost 4pm to clean room. The front desk offers little help and the head of housekeeping wants to argue about what is a reasonable expectation.