 10 935 reviews

Four Seasons Hotel Vancouver

791 West Georgia Street, Vancouver, BC V6C 2T4, Canada Access

Four Seasons Hotel Vancouver

Nestled between the Coast Mountains and the Pacific Ocean Vancouver is a place of natural beauty and international commerce. The downtown Vancouver hotel is situated in the heart of the citys premier shopping dining and business districts with direct access to the International Airport via Vancouvers Canada Line.

Situated in the heart of downtown Vancouver it is connected at the lower lobby level to more than 100 shops and services of Pacific Centre and located just minutes from world famous Stanley Park art galleries theatres sporting venues and night clubs. Four Seasons Hotel Vancouver provides a preferred address for both business and leisure travelers and the highly personalized anticipatory service that Four Seasons guests expect and value around the world.

Hotel

  • Internet
    FREE WiFi
  • High speed wireless
  • Transportation
    On-Site parking
  • Parking
  • Valet parking
  • Front desk
    24-hour reception
  • Bell staff/porter
  • Concierge desk
  • Early check-in
  • Express check-out
  • Late check-out available
  • Storage space
  • Video review billing
  • Work away
    Business center
  • Business services
  • Fax service
  • Photocopy center
  • Secretarial service
  • General
    Air conditioning
  • Interior corridors
  • Non-smoking rooms
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Currency exchange
  • Doctor on call
  • FREE shoeshine
  • Full service housekeeping
  • Housekeeping daily
  • Laundry/Valet service
  • Onsite laundry
  • Public address system
  • Safe deposit box
  • Security
  • Turndown service
  • Valet same day dry cleaning
  • Wakeup service
  • Outlets
    Gift/News stand
  • Hairdresser/Barber
  • Sundry/Convenience store
  • Travelling with others
    Babysitting service
  • Child programs
  • Children welcome
  • Family plan
  • Pets welcome
  • Accessible
    Accessible facilities
  • Accessible parking
  • Accessible rooms
  • Events
    Catering services
  • Conference facilities
  • Meeting rooms

Rooms

  • Communication
    FREE credit card access calls
  • FREE Internet access
  • FREE toll free calls
  • High speed Internet
  • Bedding
    Branded mattress
  • Cribs
  • Super comfy bed
  • Special features
    Blackout drapes/curtains
  • Maid service
  • Soundproofed room
  • Entertainment
    FREE newspaper
  • General
    Fire alarm
  • Non-smoking
  • Safe
  • Wake-up calls
  • Accessible
    Accessible room

Recreation

  • Pool
    Heated pool
  • Indoor/outdoor connecting pool
  • Outdoor pool
  • Pool
  • Wellness
    Health club
  • Jacuzzi
  • Massage services
  • Sauna
  • Solarium
  • Spa
  • Whirlpool
  • Fitness
    Weightlifting
  • Sport
    Ski in/out facilities
  • Cultural
    Nightclub
  • Games / movies
    DVD/video rental

Food and Drink

  • Meal plan
    Buffet breakfast
  • Continental breakfast
  • Full american breakfast
  • Special attention
    Lobby coffee service
  • Services
    24-hour room service
  • Executive floor
  • Room service
  • Green food
    Vegan menu
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Coffee shop
  • Lounges/Bars
  • Restaurant

Breakfast

  • Buffet breakfast
  • Continental breakfast
  • Full american breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
Cancel within 24 hours of arrival will result in one night room and tax penalty. Exceptions may apply- please see rate rules. - All cancellations must be received by 6pm Vancouver time at least 72 hours prior to expected arrival date or the Resort will charge an additional nights room rate plus tax and service charge in addition to retaining the one-night deposit for Prime Minister Suite and Royal Suite

Travel with others

Children policy
Children 18 years and under stay free in their parents room where occupancy permits.

Pets are allowed upon request. Charges may be applicable.

Payment type

      

Language spoken

  • English

Welcome capacity

  • Number of Meeting Rooms: 14
  • Number of Sleeping Rooms: 372

Parking

  • Accessible parking
  • On-Site parking
  • Parking
  • Valet parking

Amenities

  • Audio visual equipment
  • On-site business center
  • Computer rental
  • Fee per additional page of outgoing fax
  • Long distance calls
  • Newspaper
  • Meeting facilities
  • Business center
  • Business services
  • FREE incoming fax
  • Fee charged for first page of outgoing fax
  • Local calls
  • Conference suite

Environment

Property's Green Action


  •  Vegan menu

  •  Local food

Certifications

Green Key Eco-Rating Program 5

With more than 1,200 hotels certified in Canada since its inception in the 1990s, the Green Key Eco-Rating Program awards hotels an environmental rating of one to five Green Keys. Green Key members are then given guidance on how to "unlock" opportunities to reduce operating costs and environmental impacts - and in turn earn more keys.

The Green Key audit looks at nine major areas of sustainable hotel operations:
• Energy conservation
• Water conservation
• Solid waste management
• Hazardous waste management
• Indoor air quality
• Community outreach
• Building infrastructure
• Land use
• Environmental management

Most helpful reviews 9 35 reviews

Benjamin Truong
2 years ago – Google

8

I attended a wedding here about 2 years ago. The hotel is obviously very clean and well decorated. We already knew this right as soon as we got there! However, the food was somewhat bland and under-seasoned. I personally would have expected a bit more. The staff were nice and welcoming and the environment was great! Food could use improvement, though.

Seth Urion
2 years ago – Google

10

Outstanding selection of gluten free menu options. Second to none. Bakery, ling, breakfast dinner and a kitchen that understands gluten free. Absolutely the finest service in downtown Vancouver. We love the place.

Sally Bush
2 years ago – Google

7

Got the basics right. Good size rooms, lovely big comfy beds, all the extras you need , location good, you can walk straight into the mall and skip all the on street traffic, so four seasons fundamentals covered. Great staff and concierge (had a problem with the bill which they sorted in good faith). Negs - ...bit tired and old fashioned, gym small and busy, bar and restaurant hit and miss. Overall impression was they were coasting a bit until they close permanently.

Jeff Fallona
2 years ago – Google

9

The staff is as friendly as it gets at a hotel, and the concierge service was incredibly helpful in recommending places to eat and visit while we stayed in Vancouver. The gym was by far the best gym I've ever been to at a hotel. There were even personal trainers available. I would recommend the Four Seasons to anyone visiting Vancouver.

Steve Lee
2 years ago – Google

4

Very disappointed with the level of service we received at Yew. We reserved the wine room for a birthday dinner. We arranged a set menu weeks in advance. Despite making numerous special arrangements which were agreed to by the restaurant we had to constantly remind the server of what was going on. He may have been going for casual and friendly but it came off as aloof and unprofessional. I expect top notch service from an establishment like this especially because they stipulated a minimum spend to reserve the wine room. For the limited amount of time that the four seasons will be around I will definitely not be returning to this restaurant to dine.

Liz Price
2 years ago – Google

10

Lovely hotel in great location. Excellent service friendly well trained staff. Thoroughly enjoyed my stay. Good health club with good facilities.

Taylor Hurley
2 years ago – Google

9

I visited For Seasons Hotel for a work event staged in the Garden adjacent to the pool. We were we'll provided for with Summer Party themed appies like salmon, mushroom and beef sliders, hot dogs, ice cream sandwiches, and lemon aid. The servers were prompt and helpful and I loved the walkways, little Bridges and water ways through the garden. I hope we have another work event there

Will Bullock
2 years ago – Google

9

Super nice hotel in an absolutely perfect location. Exactly what you would expect for a Four Seasons Hotel. I did however pay $130 hours for breakfast one morning for three adults and two small children. The food was delicious but the bill was not.

John B
2 years ago – Google

9

Great location. Close to the Vancouver Art Gallery, Robson Street shopping, and Granville Street entertainment district. Vancouver's downtown is very walkable. I recommend taking a stroll down the hill to the cruise ship terminal, where you can look across the bay to North Van.

Kristine Conlow
2 years ago – Google

9

Great Experience! Clean and eager to please staff. Connected to the Pacific Center Mall. Great food in the food court. Had poutine for the first time and was weirdly delicious!

Ryan P
2 years ago – Google

8

It's the oldest location in the chain and they are locked into a lease of a building built in the 70's. So it definitely lacks all the modern features but they are doing the best they can with what they have to work with. A plus is that since it's an older hotel the rooms, even the lowest category, are larger than average. Service is the usual four seasons standard. Be aware that because of the location of the hotel in central downtown, all views are city views so if having a "nice view" is a make or break for you then the best side of the South west as it overlooks the art gallery.

Mare W
2 years ago – Google

7

Beautiful hotel. Doorman was nice. Front desk has dark lighting but elegant. went to yew for an early dinner. Hostess was not too friendly. She seemed annoyed asked if I was here for stamp. Did not know what she was talking about. I said i was here for dinner with my friend. All of a sudden, she was friendly again. I would not return again even though the food was good

David Waller
2 years ago – Google

9

I have stayed at this Four Seasons hotel a number of times and the experience has always been great. The rooms are great and the staff keep them clean. All their staff are great to deal with and very hospitable. The pool and work out area is a nice place to relax if you want to spend a relaxing time at the hotel. The location is perfect for shopping or for sightseeing. You are a nice walk away from Grandville Island or a scenic walk along the water front. If you don't like walking then it's a few minutes by cab. Also don't forget to check out the local restaurants. The best part if you don't know what to do when staying at the hotel, just ask at the front desk and they will help you discover downtown Vancouver.

Aurora Ruiz
2 years ago – Google

10

This is the place to stay! Rooms were very clean, quiet and elevators quick. Service at hospitality was high quality. We asked for reservations somewhere and they took care of everything. They directed us to where ever we wanted to go. Also very centrally located, we walked pretty much everywhere. I would go back.

Josh Brumfield
2 years ago – Google

10

Great restaurant! Great pool! The room was comfortable and its close to everything. Top class hospitality from the time you walk through the door.

Harsh Madan
2 years ago – Google

9

They have a great staff with great knowledge about the city! They also have a great restaurant that’s serves great food! The rooms are large enough for 2 people to share and are well designed.

Robin Anders
2 years ago – Google

8

Rooms and service are very good. The pool/exercise area was my favorite feature. There was fruit, coffee and lemon water available for guests using those facilities along with some nice touches like cool face cloths. My only real complaint was that the hide-a-bed was a bit uncomfortable. I would also like to note that breakfast at the Yew restaurant was quite expensive for small portions of food. All in all a very good experience right in the heart of Vancouver close to most of the major downtown sites.

Sadaf Rahimi
2 years ago – Google

8

I loved four seasons, it is literally connected to Pacific Centre so you don't even have to go outside to go shopping. The elevator takes you right there. We had a premium Suite Booked here for 4 people, it was very beautiful and spacious. They had 2 bathrooms, a living room, and bedroom. Our view was fantastic! We didn't order room service but went to Yew Restaurant which is located in the second floor of the restaurant and it was delicious! The only reason I am giving this hotel 4 stars is because, the room and living room furniture and style was very 80s and not modern enough. 10/10 recommend.

Jesikah Post
2 years ago – Google

7

Great stay. Very helpful staff. Decent room. Comfortable, if a bit dated. I forgot some key toiletries and the staff were very accommodating. The gym was a great bonus and well outfitted.

Christine Lee
2 years ago – Google

7

I made reservations at Yew to celebrate some birthdays. The restaurant is located in the Four Seasons. It's beautifully designed with high ceilings, soft lighting, fireplace, etc that sets a lovely ambiance. The menu is quite robust with seafood being the main theme. The price point is on the higher end, but this to me was expected as the hotel is upscale. The service was amazing. We had one minor issue with an item we ordered and I mentioned it in passing to our server. I didn't expect anything to come of it, but our server presented us with a couple of extra desserts and an apology. My party had a wonderful dining experience. I would highly recommend Yew for a special night out.

mouaad karaman
2 years ago – Google

9

This hotel was amazing, it was well suited in the middle of downtown Vancouver. Walking distance to anywhere you need to go downtown. What I loved most about this hotel is all the extra little touches they did. I went there for the weekend with my wife and 10 month old son. I requested a crib which was in the room on arrival. The crib is good quality with a good mattress which you never see in hotels. They had baby food ready and cheerois. As well a bathing kit for the little one which I have never seen before. our bed was very comfortable as well and the staff were amazing and helpful. The hotel is a little on the pricey side but worth every penny. This is my new go to hotel in Vancouver and I will be staying there again for sure.

Mitchell Everlyn
2 years ago – Google

10

I stayed here for 1 week. It was an exceptional hotel! From the moment i checked in the service was fantastic! The room service should also be commended. I was sick during my visit and room service noticed the amount of tissues I was using and so dropped off 2 more boxes every time my room was clean. The services the hotel offered was of a high standard. I would definitely recommend this hotel.

Scott Mallonee
2 years ago – Google

6

I spent 3 nights at the Four Seasons, and prior to my trip, I was quite excited to start at this "5-star" hotel. However, reality see in when I arrived and I found it no more special than any regular 4-star hotel, like a Marriott, Westin, or Hyatt. The rooms were nicely appointed, the staff was great, and the food was good. But nothing at all stood out that made this property special - or even adequate of a 5-star rating. Maybe my expectations were set too high, but I really was expecting more. Aside from that, the entire hotel was extremely warm. Sure, it was cool outside, but I felt like I couldn't get my room below 78 degrees F. The air conditioning must have been shut of for the season, because the common areas and my colleagues' rooms were also hot, even with the thermostat set as low as it would go. It was so warm that I had trouble sleeping every night. I ended up on top of the covers and waking up constantly, sweating. Now I realize that for some people, 78 degrees would be no problem, but I cannot sleep if it's much more than 72 (65 is preferable for me). The fact that I essentially couldn't even choose the temperature that I wanted my room at because there air conditioning was turned off just seemed ridiculous at a hotel of this caliber. Next time, I'll stay at the Hyatt down the street where I know what to expect and can keep my room what I seem as a comfortable temperature for me.

Rohit Ghosh
2 years ago – Google

9

Top class service and personal care. Friendly staff and helpful all the way from guest service to room service etc... well suited and convenient location. Accessible to many interesting sites and fabulous restaurants. Vibrant location. Hotel was clean with rooms eminating a modern and rustic look.

Beatrice Wong
2 years ago – Google

9

Great location, convenient for downtown strolling, shopping and dining indulgence. Furnishing is bit on the old side; Comfortable and clean. Four Seasons is impeccable when it comes to service and resourcefulness. When travelling, always helpful to have a hotel with resourceful staffs to make things happen.

Tina S
2 years ago – Google

10

Four Seasons Hotel is a beautiful place, emitting modernism and a classy atmosphere. They are the annual hosts of the Festival of Trees, which supports the BC Children's Hospital. There were less trees this year than last year. There seemed to be quite a number of people in the restaurant and glass cases showcase jewelry from local artists. It's a great location for conventions as well. They have multiple large ballrooms great for business events and speeches, such as the UBC Arts Coop Convention. I have not stayed overnight so I cannot comment on their rooms. Overall, I recommend attending the Four Seasons Hotel for business and social events.

DrCary Yurkiw
2 years ago – Google

9

We love this hotel! By far the best in Vancouver. Staff are very professional. They really take care of you from the minute you arrive to when you leave. They are prompt with their service. The YEW restaurant is great for all meals and drinks. No questions we are staying here the next time we go to Vancouver.

Thomas Hodgkiss
2 years ago – Google

5

Somewhat disappointing... Nice hotel in the middle of downtown Vancouver which is good and bad.. The views are of the other tall buildings. I was hoping for a view of the water (my bad, I should have checked google maps). It also is very congested traveling by car to this area. It seems like the traffic never lets up. The employees are great. I love great attitudes. The room is very nice. The couch and chairs are not comfortable. It seems like hotels purchase for looks not comfort. The bed is great. Nice white comforters and pleasantly soft and supportive. I am not into mattress's that sleep like you are on the floor. The internet is awful on basic. Wish I could change to premium. It is definitely worth it. I have trouble even loading my emails. I'm sure the hotel is holding down the band width...kind of sad. Parking a car by valet is ridiculously expensive ($49/night...more than the car rental) but it's worth the rental to be able to travel and see the incredible surrounding area. The restaurant was very good with excellent service. It's located in the lobby which makes it somewhat loud. The food was great and only somewhat expensive (I would give it $$$ out of $$$$).

Matt Wood
2 years ago – Google

9

Good service and good drinks. The atmosphere is good here. Great place to meet with friends or family. Not too busy, fairly expensive. Didn't try the food.

Luc Charbonneau
2 years ago – Google

4

Very disappointing, Not Four season standards at all. Unbelievable, quite a few rats on lower floors. Pretty tired and outdated decor, and smaller washrooms. Kudos to Yew and staff for pleasant experiences. Overall staff were friendly and accommodating, except for the security personnel named Jim. He destroyed the experience for us by his arrogance, rudeness and uncouth behavior. In fact his bad body odor was repulsive. The second overweight young boy, was unshaven and looked fresh out of school ,had no name tag was the other security who claimed that everybody knows about the mice in the building and nothing can be done about it. The security guys looked like brothers and have no clue dealing with a complaint. Wow, so UNLIKE the FOUR SEASONS standards that we are used to. We are regular travelers and repeat four seasons guests, and will also be voicing a strong letter to the management. Hope fully something changes in the behavior towards paying guest. We are not criminals. We just wanted to voice our concerns about the mice we saw in the lobbies, business room on 3rd floor , club 4 and so on. But, the reaction we got from the Jim, was not deserved at all. But the rest of staff were so emphatic, understanding and professional.

Bougie Bijou
2 years ago – Google

10

Excellent venue with friendly and helpful staff. The overall ambiance was great. I was especially impressed by the quality of the food! I had a couple of sweet desserts here, and am a huge fan of the sugar sprinkled donuts and green tea cupcake.

Laura Ward
2 years ago – Google

7

Housekeeping was lacking s bit. Forgot to leave coffe creamer one day. The next day didn't leave enough. No sundries or gift shop. Poor view of rooftops. otherwise good. Nice large clean rooms. Indoor access to the Pacific Center mall.

Rich Lazar
2 years ago – Google

10

Amazing staff! Comfortable bed and clean room. The hotel is on the older side and you can tell it in some places but the rooms were updated and nice. The pool area is nice and is great that there are both indoor and outdoor options. Great location that is convenient to all of the things you want to do. Would definitely stay here again.

trisha mayo
3 years ago – Google

7

Hotel is very nice and rooms were clean. Staff is polite and friendly. I enjoyed it being a part of a shopping center. The parking situation lost them 1 star for me though. Either you pay $49 a night for valet, or pay to park in the Easypark. It's crazy to me they don't have their own lot, or validate parking for overnight guests.

Brian Kimura
3 years ago – Google

9

Stayed 2 nights, great location, amazing pool and fitness facility, and rooms were very pleasant with comfortable beds. My kid left a stuffy behind and they located it and mailed it back to us within a few days. Amazing service that goes above and beyond expectations to make sure guests are appreciated and comfortable.

Nathanael Makowski
3 years ago – Google

9

We loved the service and attention to detail. Every face was friendly, every interaction inspired by kindness, and every odd request, which naturally accompanies traveling with two young children and a pregnancy, fulfilled with grace. The concierge was particularly helpful in getting flowers, at the last minute, into our room before we arrived to check in.

Subrata Chakrabarti
3 years ago – Google

9

We were at the Yew Restaurant. Excellent menu. Superb service. Very nice ambience. Thoroughly enjoyed our dinner. Will be back here again.

Christian Vigrass
3 years ago – Google

9

Loved my experience here. I booked through hotwire and sometimes hotels of this class can make you feel out of place since you booked with a discount. The service here was top notch and I received the same service all guests receive. Huge kudos to the staff. I've never felt more taken care of.

William Zhang
3 years ago – Google

10

My stay at 4 seasons Vancouver was very enjoyable. The hotel was extremely clean, fairly large,and had amazing views.The pool and gym were amazing. (Indoor & outdoor+ nice hot tub) Service was good as well however the food in the main restaurant was just average.

sonnyblack0870
3 years ago – Google

4

Out of all the 4 seasons I've stayed in this was by far the most disappointing. The only thing keeping it at 2 stars were the staff, they were attentive and worthy of any luxury hotel. My major issue with this 4 seasons was the premium nightly rate given the buildings age, in particular the rooms, which were clean but very dated. I ended up checking out early, went up the street, and checked into the brand new Trump hotel which was actually $100 cheaper per night and a thousand times nicer. Not sure how this 4 seasons in particular justifies it's prices. Would consider it again if they adjusted their rates to better suit the hotel.

Wesley Hewlett
3 years ago – Google

10

Service at this location is exceptional, we felt very welcomed as guests. Service at the restaurant was also great and resulted in a wonderful dining experience for my wife and I. The indoor/outdoor pool is excellent along with the other hotel amenities. Our room was very clean with a nice view and comfortable bed. Thanks again for a great stay.

Brad McIntosh
3 years ago – Google

9

We went to the Yew restaurant at the four seasons Vancouver as we were craving some delicious seafood. We were not disappointed! Everyone's dishes were fantastic. The wait staff for extremely friendly and attentive. The dish delivery was tuned perfectly and the atmosphere was perfect for conversing. Highly recommended!!

Cory Feng
3 years ago – Google

7

I was there for dinner with some colleagues. The staff are very observant and came over the moment we picked up the menus to tell us about the specials. They didn't interrupt when we were conversing. Food was delicious and environment is enjoyable.

Carole Dyehouse
3 years ago – Google

7

A large impressive tower hotel! Views from our 23rd floor room were impressive looking out to Stanley Park and over the keys stadium. Palatial entrance with escalator to the concierge and reception. After our long flight we were greeted warmly and a romantic was found for us immediately. So welcome. Hugs no of cases stood in the lobby but ours was whisked up in 10mins. A huge comfortable​ king sized bed. Coffee machine water. Large shower over bath with immediate hot water, toiletries etc available. Large comfortable lounge chair table and chairs lamp coffee table. Downside no double glazing but a quiet position. Breakfast delicious huge buffet choice with fruits nuts yoghurts cereals breads pastries. Selection of personal cooked eggs pancakes etc with all additional accompaniments. Lovely breads. Highly recommended. Staff so attentive and personal nothing too much trouble.

Derek Bush
3 years ago – Google

9

Staff is amazing and helpful, but not obnoxiously overbearing. We're convinced that housekeeping is entirely staffed by ninjas. Room service is delicious, and the restaurant downstairs is pretty good too. You can't ask for a better location either. We were able to walk to the main shopping/tourist district, then walk all the way to the aquarium, and back. The nightlife if the city is only a couple of blocks away as well.

Hieu Vu
3 years ago – Google

4

Came in for half off wine Sunday but was told they no longer did that. Very disappointed. Ordered some wine and brunch. Service not very good

Eric Tam
3 years ago – Google

7

My expectations for a highly regarded establishment not only met, but surpassed. The location was vibrant and fun. The food and service was great at the restaurant. Definitely would return more often.

Jeff Cavins
3 years ago – Google

10

Corner room overlooking a beautiful section of Vancouver. Room is nice and typical of Four Season Hotels I've stayed at in the past. Convenient access to a nice mall area including food court via escalator. Short walk from the hotel to the Cruise terminal. Service by the staff is great with turn down service in the evening.

Randi Winter
3 years ago – Google

9

One of my favorite venues for functions-elegant and approachable. food. Fresh flavours and food are visibly the stars here. ROoms are redone and lovely and the half indoor/outdoor pool offers ACCESSIBLE YEAR ROUND variety

Elsa Rice
3 years ago – Google

5

Fancy hotel offering good service to public and professionals. Great place for industry functions and formal/informal meetings

Albert Law
3 years ago – Google

9

Beautiful hotel, well managed and an excellent location. I have stayed at this hotel several times and their specialized personal touches are amazing. For example, it was my son's birthday during our stay. They found out and management sent a special treat (a lot!) as well as a personalized card.

通り鷹
3 years ago – Google

9

I am not staying in the hotel, so I have no say on the rooms. However, when it comes to their meeting rooms and staff, I can say both are impeccable. The decor is incredible. The staff has been amazing and positive attitudes all over.

Peter Kout
3 years ago – Google

7

Rooms are a bit dated and old but the staff is very friendly and make you feel like VIPs. Some interesting cocktails at the bar. It would be nice to see more local brewery offerings though. If you like shopping the hotel is in the mall and is accessible through the lower lobby.

Krysteena Simon
3 years ago – Google

6

NOT 5 STARS! I've stayed in other 5star hotels and this was the worst one yet! The rooms are outdated, upon entering the room there was still garbage in the trash can, television was broken, coffee machine broken, ordered cocktails it took over 30 minutes to receive drinks that were very very incorrect and had to be sent back, the first night the bathroom was not stocked, ordered from the 15minute menu it took 36minutes to receive food, NONE of our room service food arrived hot(warm at best and some cold), pool and hot tub were not very clean and after the 2nd day they closed it for 1 week, the business center is lacking and outdated, the entrance is a bit outdated and tacky, no microwaves in rooms, water is 8$, not many outlets for charging, elevators were dirty on several occasions(not to mention, wall fixtures in the elevator were broken), air quality is not the best(I think they need to change their filters). The positive things: the door men are all very nice and helpful, the view and location are nice, the soaps and lotions are high quality, bathrobes and slippers are high quality, if you call housekeeping they will clean the room promptly, water pressure is strong and good showers and baths, the restaurant YEW was nice. I've stayed in many hotels in Vancouver this has been one of my least favorite Vancouver hotel experiences yet. I've stayed in hotels with less stars that were cheaper and had much better services and experiences. If someone had told me this was a 4star hotel it would make sense, however compared to my past experiences in other 5star hotels this one falls well below grade.

Jeremy V
3 years ago – Google

5

Yes, this hotel does have a wonderful location and very friendly staff, but I don't think I would ever give it 5 stars considering the price of a room. The rooms seem pretty ordinary, the air conditioner in my room had a difficult time keeping the room cool (it was only 10C outside), the main floor and lobby look quite old, and the pool had a very thick scum line on the tiles. There is also no airport shuttle and it's actually cheaper to rent a vehicle for the day than use the valet parking (I did this on two separate days. There are two rental agencies with a 10 min walk). I would definitely say this hotel is a step down from the last JW that I stayed in.

Dom Trinh
3 years ago – Google

10

Nice upscale hotel in a great location right in the middle of the city. There is a mall right downstairs and the subway station is half a block away. Beds were really comfortable. Great service from the staff.

Courtney Ruptash
3 years ago – Google

9

Great customer service from the front desk and other hotel staff. Downtown location is superb to shopping, dining, entertainment and waterfront. The fitness facilities are comfortable and inviting, along with the indoor/outdoor pool.

Peggy Capitain
3 years ago – Google

10

I always love the Four Seasons Vancouver. Great customer service, comfortable room. I was welcomed with little dessert treats this time, smallball gesture but made me feel right at home. Great location as well,

Don Adlam
3 years ago – Google

9

Great service all over. Best weight room in Vancouver. Good indoor/ outdoor pool. Nice hottub and clean rooms. Everything is top notch. Highly recommended.

FREYWILLE VANCOUVER
3 years ago – Google

9

Always super professional, friendly and helpful staff. The interiors are always tidy and beautiful. Really enhance any visitor's stay in the city. I especially enjoy the pool facilities. Nice to be able to take a dip after a long day!

Dustin Joulie
3 years ago – Google

9

The staff was very friendly and on point! They asked to help with luggage and even came from behind the counter and walked us to the elevator. At eight o'clock they even came by to ask if we needed anything replaced or if we would like bottled water instead of drinking from the tap (we are fine with tap water, but it was very impressive that they took the time to ask) Every employee greeted me by Sir name and with a great attitude and a smile!

Rick Prasad
3 years ago – Google

9

Location is close to the nearest metro station as well as bar and food. Staff is friendly and helpful and the rooms were good. We got there a little early and they put our luggage in storage with no hassle when we went out while our rooms were being prepped. Would stay again.

Nick J
3 years ago – Google

8

Was here for an event. Food quality was pretty good and was impressed with the service. The room we were in was pretty cold but tbh this was better for not making be tired during a two day event. Overall a pretty good venue, but not outstanding enough for 5 stars.

Alec
3 years ago – Google

8

Nice clean rooms with a great view. Pool and gym area are nice and well equipped. However security is rude and useless when asked for help. Wifi is okay but lobby and hallways could use a serious overhaul. Enjoyable stay and great location.

Dave Ko
3 years ago – Google

7

The Seasons room at the four seasons hotel vancouver was the perfect size for the event I attended was cozy and spacious. A nice balcony and view of Vancouver downtown. The staff was great and professional. Very nice hotel and experience.

Meg Bush
3 years ago – Google

10

I travel a LOT for business and this is my favourite hotel! Yes it is one of the older hotels in Vancouver, but the customer service cannot be beat. They think about the guest first and do whatever it takes to make your life easier. The online check-in is a great feature. My favourite story about this hotel centers around me arriving at 1am from a late flight and the bell boys at the front door seeing my name on my luggage tag and handing me my room key so I could go straight up to my room without having to go to the front desk. That's truly a client first approach! Also the pool and fitness center are great, Yew restaurant is reliable and having a Blo bar in the lobby is an added bonus!

Anieta Van Seters
3 years ago – Google

10

Love staying here. This hotel really knows how to hire friendly staff and get them enthusiastic about service. Additionally, if you are travelling with a pet, they offer the best service for you and your pet; best we've ever had. Plus pool and sundeck are lovely. We will definitely stay with Four Seasons Vancouver again.

James Liang
4 years ago – Google

10

The lobby of the hotel is nice and sleek. The rooms are simple but very comfortable and soothing

alex dadoun
4 years ago – Google

10

Location is great, service is amazing, and the food is outstanding. The rooms are spacey and comfortable and the service is reliable from the staff.

Sara L Maseko
4 years ago – Google

8

At a professional event and th hotel was great... Easy to find the conference room, servers were diligent and discreet during the event. Food was good and bar service was pleasant.

Kathy Ha
4 years ago – Google

10

the service staff was very courteous and accommodating. The rooms were comfortable and the event room was quite beautiful. Food was pretty good as well. Washroom was very clean each and every visit throughout the afternoon.

Kurtis Garbutt
4 years ago – Google

9

Beautiful hotel with exceptional service. We were greeted and made to feel so welcome. Little touches like ice already in the ice bucket, a hand written welcome note, fresh strawberries and chocolate make the entire experience so lovely. The room is spacious and warm. Everything you need is available to you. A wonderful hotel.

Will Benham
4 years ago – Google

9

Excellent staff. And a delightful place to stay

Hendrik Van Harn
4 years ago – Google

7

This hotel lives up to the high quality service you'd expect at a Four Seasons Hotel.

Wanda Harrick
5 years ago – Google

9

Location perfect. Rooms simply lovely.Beds very comfortable. Bathroom excellent. Pool area and kids zone outstanding. Cannot say enough about the customer service in this hotel. Very very impressed.