 5 916 reviews

Homewood Suites by Hilton Houston-Willo

7655 West FM 1960, Houston, TX 77070, United States Access

Homewood Suites by Hilton Houston-Willo

The Homewood Suites by Hilton Houston-Willowbrook Mall hotel is an upscale extended stay hotel uniquely located in northwest Houston, Texas. We are only minutes away from several major corporations, including the Hewlett Packard Houston campus, and within walking distance to over 15 nationally known restaurants. While a guest of the Homewood Suites by Hilton Houston-Willowbrook Mall hotel, you will enjoy your choice of a spacious one or two bedroom suite, along with our complimentary Suite Start daily hot breakfast. Monday through Thursday we also offer our famous Welcome Home reception - a complimentary dinner served with free beer and wine! This Houston, Texas Homewood Suites hotel also features an indoor pool and spa, complimentary wireless high-speed Internet access, an on-site fitness center, on-site sport court, on-site convenience store and a complimentary grocery shopping service. The Homewood Suites by Hilton Houston-Willowbrook Mall hotel shares parking spaces with the Willowbrook Mall and commons, home to over 150 retail outlets. Make Yourself At Home!

The Willowbrook Homewood Suites by Hilton is strategically located in the Willowbrook Mall area in the heart of Northwest Houston. We are within walking distance to several retail outlets and restaurants, and a quick drive to many large companies. We are a few miles from the Hewlett Packard Houston Campus, Noble Energy, GE, Packers Plus and many others.

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • High speed Internet
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Front desk
    Express check-in
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    Dry cleaning
  • Fire safety compliant
  • Grocery shopping service available
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Onsite laundry
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Sundry/Convenience store
  • Travelling with others
    Children's play area
  • Pets welcome
  • Playground
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    Multi-line phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Bathtub
  • Bathtub/shower combination
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Dishwasher
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Microwave
  • Refrigerator
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • Newspaper
  • Business
    Copier
  • Data port
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Tennis court
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 11:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 18 and under stay free when sharing a room with you.

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

Stop by our dining room Monday through Thursday evening to indulge in our Complimentary Evening Social. Socialize with friends, family and even the Homewood Suites staff while enjoying beverages and "small plate" offerings - they are just the right size as an appetizer or a small, satisfying meal.

Welcome capacity

  • Number of Meeting Rooms: 1
  • Number of Sleeping Rooms: 72
  • Largest Meeting Room Size: 345 sq. ft.
  • Largest Meeting Room Capacity: 30

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Security guards
  • Host social function

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 16 reviews

K Man
2 years ago – Google

9

Super friendly staff, clean, quiet spaces and warm lobby. Great location with restaurants and shopping in the immediate vicinity; connected to public transportation, rental car offices nearby

Chris Rice
2 years ago – Google

9

Nice staff, very clean rooms with stove top, dishwasher, For size refrigerator, comfortable beds, next to Willowbrook Mall, and lost of restaurants. Overall a great place.

Blayne Beach
2 years ago – Google

10

Wonderful place. Great breakfast.

Tone Dingo
2 years ago – Google

9

Great rooms. Great staff

Sherry Noe
2 years ago – Google

10

It is so sweet I would love to come back to here

Jonathan Johnson
2 years ago – Google

9

Had a great time. Great staff!

Mobeen Murtaza
2 years ago – Google

9

Good hotel. Cooperating staff. Good food

Dana Roark
2 years ago – Google

4

Decent customer service but...the worst breakfast and happy hour i have ever had at a Hilton. The maid service was fine as long as you don't like things like toilet paper or an actual clean room. The rooms also stank like cigarette smoke unless you turned the A/C up real high. The gym was teeny tiny, almost unusable, and dirty.

Mauricio Leitao
2 years ago – Google

9

Hotrl that makes tou feel home. Thanks to the whole team in charge.

Karen Joseph
3 years ago – Google

9

Beautiful hotel. Friendly front desk agent at check-in. Enjoyed our stay!

Shaun Durfee
3 years ago – Google

9

The staff here are very kind and accommodating. I really enjoyed my stay!

Sarah Z
3 years ago – Google

8

We have a two room suite. It's nice, staff very friendly and helpful.

Dana Roark
3 years ago – Google

4

Decent customer service but...the worst breakfast and happy hour i have ever had at a Hilton. The maid service was fine as long as you don't like this like toilet paper or an actual clean room. The rooms also stank like cigarette smoke unless you turned the A/C up real high. The gym was teeny tiny, almost unusable, and dirty.

saul ryckmans
3 years ago – Google

10

Very helpful and friendly staff, great ammedeties, very nice rooms

Brian Stern
3 years ago – Google

10

HANDS DOWN, THE BEST HOTEL EXPERIENCE BECAUSE OF THE STAFF! I was here for three weeks in the aftermath of Hurricane Harvey for work to help assist. The staff here was unbelievable. The morning staff was friendly offering to change something on a food item, or asking how my day was shaping up. I never saw a none smiling face during my entire stay! If I could replicate this staff at every hotel i stayed at i would in a heartbeat. The night staff was always accommodating when I seemed to daily misplace my room key and were always asking if there was anything they could do to make my stay more pleasurable. Salute to the staff. The manager was also not afraid to get dirty as there was a time when my A/C unit was dripping water. He was at my door with a shop vac and ready to get in there. Best.Stay.Ever.

Jason McEntire
3 years ago – Google

6

I stayed at the hotel for a single overnight while in Houston for business. Overall I would put this location in the lower third of the Homewood's I've stayed in. I did get a nice upgraded 2 room suite, but from checking to the evening reception to check out it felt like the employees and management were phoning it in. At check in, I felt I was interrupting them because there were 3 sitting in the lounge eating and the one that checked me in acted put out about having to get up. At the evening reception there was less offered than I've seen at other locations. It was Asian food night which here meant one stir fry and some rice. At other locations it would also include egg rolls and probably another entree choice. There was the standard very limited salad offering and one option each of beer, red wine, and white wine. Unfortunately, when the bottle of wine was emptied, I never saw it replaced and didn't see staff around to ask. Also with about 15 minutes left, there were no more glasses available and no one around to ask. I did sleep well and the room was reasonably quiet and comfortable. Even with the issues, I would consider staying here again.

Jessica Diedrick
3 years ago – Google

9

Was very nice, BBQ area, indoor pool, outdoor pool, free breakfast, nice updated rooms, lounge area.

Carrie Desrochers
3 years ago – Google

10

NIce property, Basketball court, in-door pool and hot tub. Awesome rooms and fair breakfast. Great property to relax

Srinivasulu Uyyalada
3 years ago – Google

10

The food was awesome I loved the chicken there too

melissa Bankston
3 years ago – Google

9

very clean, friendly staff and great accommodations. The suite is everything my large family needs.

Christopher Entrekin
3 years ago – Google

8

The rooms are homey feeling and comfortable. I love that the bedroom has a ceiling fan. Most hotels don't have fans. The breakfast isn't great - it's comparable to a Hampton inn Continental breakfast. But it's not on par with a Hilton garden inn or nicer place. Good value for the price

Nick Meurrier
4 years ago – Google

10

Very nice in the premium rooms. Friendly staff and great location.

Curtis Bennett
4 years ago – Google

8

It's a nice hotel if not a bit old. The breakfast is pretty good although I don't know why they don't serve oatmeal here which is a bit odd. There's a pool and a hot tub, and it's close to the mall. One of the few hotels I've seen with a ceiling fan in the bedroom.

Sandy Hendrix
4 years ago – Google

9

Nice big clean rooms. You have several restaurants within a few steps. Right next to the hotel is Macoroni Grill, Chili's, BJS Brewhouse and more in the mall 100 yards away. Stay here and don't fight traffic when you come in after your busy day! Perfect for beating Houston stress

Bonnie Wood
4 years ago – Google

10

The Latino cleaning staff were so personable, wonderful and helpful. I felt at "home." We enjoyed the close proximity of the shopping center and selection of stores. We would love for breakfast to improve with more variety so not as to leave the hotel. The front desk staff were super helpful and professional.

Ben Laurie
4 years ago – Google

7

Clean. Good location.

Jorge Rosaly
4 years ago – Google

9

The best hotel in the world, homewoods are like being home

Ricardo Velasco Gutiérrez
4 years ago – Google

10

It is an excellent hotel. The rooms are very confortable. All The people who works there are nice people and they always have a smile. The food is good, The pool is good, The location is good.

Bradley Clodfelter
4 years ago – Google

10

They have free beer for residents on Monday until Thursday, the rooms are nice, and the gym is pretty decent.

Vidal Gaspar
4 years ago – Google

10

Fue muy agradable.

Robert T.
4 years ago – Google

9

I stayed in a single room suite for the week while working in the area. My room was clean and comfortable. Location of this hotel is walking distance to the mall. This hotel has an indoor pool if you desire to swim and not get sunburned during the day. The staff are always friendly at the front desk, during breakfast and during the evening happy hour.

Ryan Wall
4 years ago – Google

9

The hotel was easy to access. The room was one of the best I've stayed in. The workers were very polite. The pool and hot tub were very enjoyable. The complimentary breakfast was delicious. I would recommend staying here to anyone.

Ashley Vasser
5 years ago – Google

9

Staff was very nice and professional. Nice rooms and comfortable beds. My children had a fun time in the indoor pool area. Breakfast was great and dinner is served throughout the week days. Also a walk away from the mall. Great all around hotel.

Pratiti Mukherjee
5 years ago – Google

6

It's okay sort of. But it's very far from the main city or Downtown Houston. The Willowbrook Mall is just right across the road and the neighborhood conists TGIF, Baker Street Pub n Grill, BJ's, Chilli's, Best Buy, Marshall's, Sam's Club, Ross Dress for Less, DSW and so on so you won't be bored. One has ample place to go fro shopping and partying. The staff is very helpful, but the housekeeping staff are very negligent. They didn't use to vacuum clean the carpet of the room everyday. Very difficult to use the washing machine, the dinner and breakfast was mundane, no variance in it.

Rebecca Balok-Searles
5 years ago – Google

9

WOW !!!! This place was amazing. I stayed there so i could meet my birth mom and family for the first time. They allowed us to use the eating area where you have breakfast for a buffet style dinner. We all met there is was so great. The kids swam in the pool while we all visited. Very clean rooms, services was wonderful. I would and will stay there again when I go back for a visit.