5 823 reviews

Homewood Suites Memphis-East

5811 Poplar Ave., Memphis, TN 38119, United States Access

Homewood Suites Memphis-East

The beautifully landscaped Homewood Suites by Hilton Memphis-Poplar hotel is an all-suite hotel located in elegant east Memphis, Tennessee near Germantown. The Homewood Suites Memphis-Poplar, Tennessee hotel features two-bedroom suites, complimentary high-speed internet access, meeting facilities, outdoor pool, an exercise gym, TV with cable, irons and hair dryers. Also enjoy our Homewood Suites Tennessee hospitality with a complimentary Suite Start hot breakfast daily and a Welcome Home reception featuring a light dinner served Monday through Thursday evenings from 5:30pm to 7:30pm. Nearby attractions of the Homewood Suites by Hilton hotel in Memphis, Tennessee include the Racquet Club, Southwind Golf Club, the Memphis Zoo, Graceland, various restaurants and shopping malls. Make Yourself At Home!

The Homewood Suites Memphis East is located on the east side of the city near the community of Germantown. It is adjacent to nice shops, restaurants, and business complexes.

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-in
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    Fire safety compliant
  • Grocery shopping service available
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Onsite laundry
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Child programs
  • Children's play area
  • Pets welcome
  • Playground
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Multi-line phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Dishwasher
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Microwave
  • Refrigerator
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Heated pool
  • Outdoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Hiking trail
  • Jogging track
  • Jogging trail
  • Racquetball
  • Racquetball court
  • Tennis court
  • Cultural
    Fishing
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    FREE full american breakfast
  • Full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE full american breakfast
  • Full american breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 11:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 17 years of age and younger stay free in their parent*s room when using existing bedding

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

Stop by our dining room Monday through Thursday evening to indulge in our Complimentary Evening Social. Socialize with friends, family and even the Homewood Suites staff while enjoying beverages and "small plate" offerings - they are just the right size as an appetizer or a small, satisfying meal.

Welcome capacity

  • Number of Meeting Rooms: 5
  • Number of Sleeping Rooms: 140
  • Largest Meeting Room Size: 630 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 8 23 reviews

kiarra Boldon
2 years ago – Google

10

My family and I traveled to Memphis this Saturday (August 4) and stayed for 2 days . Great hotel and wonderful staff. The hotel looked very nice and i was skeptical when booking But turned out to a great experience. My daughters received free coloring books and crayons. The pool was down for repair but we was able to go to their other location 3 mins away

Bo Baker
2 years ago – Google

9

Nice hotel with all ammenties. Great pool, good breakfast and evening social. Rooms are nice. Parking can be tough, but not a deal breaker. Biggest issue is leaving and returning around 8am and 5pm. Tough to pull in/out of during traffic, but that can be said for the whole city.

Ben Kopp
2 years ago – Google

8

We stop in Memphis every year on our "Gulf to Great Lakes" cross country road trip, and every time we've stayed at the Homewood Suites by Hilton Memphis-Poplar. It's a great location, amd it's about a mile away from our favorite Memphis BBQ, Corky's! The kids LOVE the breakfast, and always pig out on fresh Belgian waffles! The rooms are super comfortable and home-like, and everything is always nice and clean. The only reason we're not giving five stars this review is because the pool was closed, and without the pool to get the kids nice and worn out after a long day sitting and sleeping in the car, the kids didn't go to sleep well.... Other than that, everything was great as usual, and this will continue to be our Memphis hotel of choice! We'll see you next year!

hana mestiri
2 years ago – Google

8

Overall, the room was spacious and homey. It came with its own full refrigerator and dish washer and a little mini stove. The beds, however are very small. Either a twin or a full. There is breakfast and dinner at 5:30 pm both I appreciate. The location is fairly good. A lot of options to eat, however not very many places to shop and what not. Also located in a very nice part of town

Alandra Hubbard
2 years ago – Google

5

The staff was very hospitable. The maintenance of landscape needed to be attended. Dirty spots on carpets. Bed spread has stain. For a Homewood Suites I expected more in cleaning. I have stayed at many Homewood Suites. Memphis Germantown Homewood do a major cleaning up.

Brandy Smith
2 years ago – Google

8

I booked this hotel and was a little nervous after reading some of the reviews but this hotel was super nice. I booked a 1 room double bed suite and upon check in i was initially given a room with a king size bed. We were in town for a basketball tournament and there were 5 of us so a king size bed was not going to work. I went back to the front desk and they quickly fixed it and put us in the correct room. The rooms were clean and modern. This is a family oriented hotel. They have a grill , basketball court, salt water swimming pool and the hotel is made like apartments. I loved it. The staff was friendly and the hotel was nice. During my stay i recieved a couple of text from Reagan asking if everything was ok which was a nice personalized touch. Alot of reviews complained about the location although the street was a busy one way street the location was perfect and easy to access the highway. If you do not know how to drive in a big city then you may want to call an uber but I had no problem getting in or out the hotel. Our stay was great!!!

Jasmine Batey
2 years ago – Google

10

This property is absolutely amazing. Everything was clean and in place. Best part I left my wallet in my room and checked out. When I went to look for it I knew it was gone. I went to the hotel hours after checkout and was in a nervous reck I could barley describe it. They had it. Best part of all my $300.00 was still there. I really want to thank the person that turned it in because where I am from the wallet would have been long gone. Thank you, Thank you, Thank you!

Stephen Brenton
2 years ago – Google

9

I have stayed in a lot of Hilton properties, and this one is interesting. It's not the average one building with xx floors, there are individual buildings that have a certain amount of rooms and a separate building as the lobby / breakfast and dinner area. It is more of an older property than I am used to with Hilton, but still nice. Most importantly, I would say that the staff at this Hilton is better than any other Hilton I have stayed at. When I say that I felt like I got a very personal experience, it was a TRULY personal experience. Very impressive. When my flight turned ugly and had to rearrange my reservation, I told the staff I would arrive at a certain time. I arrived some 4 hours after that time and was greeted with in a joking manner "now where have you been? You were supposed to be here hours ago." Just a small laughing jester than makes you feel welcomed by friends, and that's the way it should be. I dealt with different staff at the front desk over the course of my trip, and everyone made me feel like I was home. Kudos to this hotel, I will stay here anytime I'm in Memphis!

lametrias hall
2 years ago – Google

7

We used the conference toom. It could comfortable for 20-25. The staff was nice and helpful

Molly Gagliordi
2 years ago – Google

9

We were very impressed by this hotel. We had 5 people with us and had plenty of room. The suite was huge with 2 bedrooms, 2 baths and a kitchen and was very clean. The staff was friendly and we really enjoyed the breakfast. If we return to Memphis we will definitely stay here.

Robert Deguzman
2 years ago – Google

4

Not so great, paper thin walls you hear everything people are doing,basketball court outside your window,so no chance of sleeping in. If you are here on business or just traveling through there is no ice maker to keep drinks or food cold,and getting out on the main street is dangerous,so be warned about that. I don't recommended this place at all. Here is one picture of there safety feature. So safety and comfort is not part of there agenda.

Nicole Cowdery
2 years ago – Google

8

The King suites are good sized. We love the 2 Tv's in the room. Our suite is next to the freeway and it was very noisy at night. Breakfast was just ok, not great

probably the worst YouTuber
2 years ago – Google

10

It has a home like feel to it. It only has two rooms (not including the bathroom). It also has a fridge and a stove top. Everything you need to know is in the manual in your room

James McKenzie
2 years ago – Google

10

Staff was amazing. Room very clean and spacious. Aweskkme to have a kitchen with stove and fridge. Daily socials are cool with different themed nights for food and beverages. I will be looking at staying here anytime I travel.

Spencer Rounds
2 years ago – Google

6

Clean and modern hotel. But the walls were very loud. Every time the shower or sink was used in the bathroom or the room beside us, the pipes in the wall would make a loud annoying sound.

Jeremy Cline
2 years ago – Google

8

Stayed in a spacious suite which can use the Digital Key feature. That was pretty cool. The suite had two bedrooms, a shared living room space, and a kitchen stocked full of utensils. This suite was on the first floor and unfortunately it sounded like the people above us were going to come through the roof. The food at the "evening social" (which only happens Monday-Thursday) is average at best, but I have to give props to the hotel staffer who made fresh cookies for my family and put them on a plate and wrapped them up in foil for us. Didn't expect that and was a nice touch.

natalie smithhart
2 years ago – Google

7

Clean, large rooms with nice furnishings and comfy beds. Loved having the option for two bedrooms and two bathrooms in one unit. Worked great for our family. We slept in and didn't make it to breakfast. Would have given 5 stars if the facility had more parking spaces.

Bo Baker
2 years ago – Google

7

Nice rooms at a good rate. Complimentary breakfast/evening social is well worth it. The only drawback is the entrance/exit of the hotel, put the pedal to the metal or wait all day....you choose.

liz nelson
2 years ago – Google

9

Another wonderful stay at Homewood Suites. Excellent roomy suites with fI'll kitchenette. Full size fridge with ice maker that works. Delicious food during add o is hour and of course free beer on tap. I wish they had wine like the other Homewood Suites I stayed at. This is a very nice place to stay at.

Joe Fernandez
2 years ago – Google

7

Nice place, good staff. Nice amenities. Rooms are a little beat down, but clean.

Chad Harris
2 years ago – Google

8

Good forward operating base for working in other cities. complimentary meals on most days, laundry service, can't really complain.

Tricia Barber
3 years ago – Google

10

This is the fourth time I have stayed here in the last year. We prefer a particular room because of closeness to the doggy area and a window at floor level that our dog can look out. The front desk tries to honor our request if they can. This time the room was available but they put us in the same layout room in the same area. Since I accompany my husband here on business I do not have access to a car during the day. The shuttle drivers are always nice enough to take me where I need to go and carrying groceries for me if need be. The hot breakfast is always amazing. This chain also offers complementary dinner during the week as well. By far the best hotel I have ever stayed at!!

Joshua Cooper
3 years ago – Google

10

I stay here frequently on business travel. The rooms are very clean and the staff is super friendly. Breakfast and dinner are great, especially when you consider the price of the room to others in the area. Some building's rooms are a little more worn and dated than others, but overall a great experience.

Daniel Wilkinson
3 years ago – Google

9

Truly unique property and I was glad to stay here. Only problem was that the ironing board gives you a false sense of security and folded under the slightest pressure, like a white house Press Secretary.

Andy M
3 years ago – Google

8

Location is in a busy area surrounded by other other hotels, but is close to many things. The hotel itself does not appear to have any internal entry rooms, but rather have entries off the parking lots. Set up similar to a group of lodges. The room is pretty clean. Breakfast is tasty and offered everyday. Dinner is good and provided Monday through Thursday usually. The pool is a decent size and neat the middle of the complex.

Courtney Roberts
3 years ago – Google

4

Didn't know that you entered rooms from outside in our building and there were no rooms available where you entered from inside in other buildings. Also more expensive than nearby hotel and more confusing to enter and exit

B Shank
3 years ago – Google

9

Beautiful hotel. Convenient to park and get into my room without having to go in, digital check in was awesome. Breakfast staff was welcoming for breakfast.

caleb nye
3 years ago – Google

7

Rooms are clean, the location is nice and well lit in the evenings. The only entrance and exit are westbound on Poplar, so that kinda sucks. Kinda had an apartment complex type feel to the area.

Bob Pader
3 years ago – Google

7

Nice hotel but lots of rooms are facing the highway and are very noisy all night. Get an inner facing room and you'll enjoy the start even more. Pet friendly it's a big plus

Adam Stonaker
3 years ago – Google

8

Please stay here, wonderfully relaxing atmosphere, courtyard is isolated and quiet even though the highways are near. The rooms are quiet, and they feel like apartments instead of hotel. Breakfast and evening reception! Can't beat that value for a family of 5 or more! THEY ALSO HAVE A CEILING FAN IN THE BEDROOM!!! Super plus!

Jack Lo
3 years ago – Google

8

This hotel is a nice hotel to stay at but that come with some cons. The rooms are great but the pull-out beds are a little old and hard. The bathroom is beautiful as well as the kitchen with a refrigerator, dishwasher, and microwave. There is minimal parking at night when everyone is back at the hotel so you might have to park a little ways away. But other than those two things the hotel is great. The staff is very nice and clean your room very well. If you are in the Memphis area you should seriously consider staying here.

Fadhima Lovett
3 years ago – Google

6

We have stayed at several different Home wood Suites locations, and this one, unfortunately, is at the bottom of the barrel. I gave it 3 stars because they have good TV channels and a nice basketball court. Each visit has gotten worse and worse. The first couple of times, we liked it, and the courtyard layout really gave the campus an apartment-like feel. I am NOT a fan of the staff at all. I usually stay here for work, and each time I request an early check in, they lie about it, instead of telling me I can't. Housekeeping was very loud and inappropriate right outside our door, discussing interdepartmental issues. The almost woke my son up. There parking is very irritating and sparse, and people have to park on the curb sometimes. This can leave your car open to damage. Twice in a row, we have had old, raggedy irons with frayed and exposed wires, and I had no ironing board the last stay. Our kitchen sink and dishwasher were malfunctioning, and we had NO pots and pans to cook with initially. The breakfast is not very appetizing at all in comparison to other Homewood Suites locations. The last room we were in costs my company $224 a night, and we only had an uncomfortable full sized bed. This property is very nice with a lot of potential, but some of the staff are really slacking to keep it functioning at its full potential. Please stay here, but by all means, check your room thoroughly before you get settled and unpacked.

Wade Putnam
3 years ago – Google

10

We stayed at Homewood Suites on Poplar while having unexpected plumbing repairs made at our home nearby. We rented a 2BR/2BA suite for 2 nights with 3 adults (we as a couple, plus a guest from out of town), and were all extremely pleased with our stay. The in-unit kitchenette was more than adequate for preparing basic meals and snacks. Both bedrooms were of ample size and comfort, with massive closet/storage space, and beds that felt like sleeping on clouds. The bathrooms were nicely appointed and spacious. The living room furniture was sparse, but of good quality and modern design, with an efficient layout. Lighting was excellent; and, noise was essentially nonexistent, despite the exterior entrances. Breakfast was more than sufficient; and, the convenience store onsite was well-stocked with reasonably-priced convenience foods and meal options. There are plenty of shopping and dining options nearby; but, you'll need a car, or well-planned usage of the courtesy shuttle, to access most nearby shops and restaurants. This exceptionally-maintained property in the heart of East Memphis, offers apartment-style living for a very reasonable nightly fee. The property also boasts an outdoor pool, indoor fitness center, business center and multiple meeting venues. Service was exceptional at all hours of the day and night. Access to the property is easy but poorly marked, giving a somewhat secluded feel despite being located at one of the busiest freeway junctions in the city. Despite a few quirks of the property (not feeling like a traditional hotel, but more like a secluded apartment complex), I recommend the Homewood Suites on Poplar without any hesitation. This is probably the best extended-stay hotel in all of Memphis.

Angeline Brooks
3 years ago – Google

10

Homewood Suits in Memphis,Tn accepts pets. Security is seen on premises and the staff is very accommodating to the guest needs. Complementary breakfast and dinner for guest, The beds are sooooo comfortable. Im getting that brand they have.😝😝 Homewood Suits is a home away from home. I would recommend others to visit.

Luke Hewitt
3 years ago – Google

9

Great service, easy access, all of three common amenities and more. I would highly recommend this to any who would be contemplating it!

Brenda Felan
3 years ago – Google

8

Great place to stay. They offer free breakfast and meals at dinner. Saved a lot.

oujoec
3 years ago – Google

10

This is the best Homewood Suites I have been to. The rooms felt more like apartments and the staff made you feel like you were at home. Not only that, but I left my IPad behind in my room and I thought it may be lost for good. The staff kept it safe and mailed it to me promptly. I am grateful for that and will stay here whenever I am in Memphis. Thank you!

Misty Hastings
3 years ago – Google

10

Very nice rooms. You feel comfortable in all setting. Feel like you at home with a kitchen with dishes. And refrigerator and a small stove for cooking. Reasonable rates.

Tim Compton
3 years ago – Google

10

Staff was helpful with room location. Free dinner and drinks was fantastic. Can't wait to come back.

Charlene Robinson
3 years ago – Google

9

The location was very nice, although it was a quick turn off if you are coming from the interstate. The room was bright and had a ceiling fan which I lived. The bathrooms where clean and pretty. The customer service was incredibly attentive and easy to work with. I didn't get to eat the breakfast but it smelled amazing. This is the place I'd stay if I go back to Memphis.

Christina Snyder
3 years ago – Google

10

We stayed with our dog for the weekend. The room was great! It's a bit hard to navigate to the first time around due to the one-way roads surrounding it. We never ate breakfast there, but it smelled great!

Kenya Lee
4 years ago – Google

6

They were extremely busy when my friend and I threw a party for her little girl. The only problem I have is that pool was small. Breakfast was delicious, and the room was decent.

Felicia Ford
4 years ago – Google

9

We were able to park right in front of the room so loading/unloading was a breeze. Workout room was nice. Breakfast was pretty standard but I'm vegan so as long as I can eat I'm happy.

alex lewitt
4 years ago – Google

8

The room was very nice and we really enjoyed the amenities. The service was great, very friendly staff. Didnt have any of the food, but they offered breakfast and dinner as part of our stay.

Reya Gathings
4 years ago – Google

10

If you have never been there it's confusing to get to but the overall experience was great the staff were helpful and extremely nice. I would recommend them to anyone.

W R Spencer III
4 years ago – Google

8

Updated rooms and antiquated laundry room. Please update soon.

selena prg
5 years ago – Google

9

Stayed here Saturday, Memorial weekend 05/23/15 Staff was friendly, Room was very nice & clean! Had everything u would possibly need like an apartment if u needed to stay long term! Well stocked! Already had extra linens in room for sofa sleeper which was nice & convenient. The continental breakfast was good & liked the sitting area, was charming. I was impressed because this was a great last minute find for us, wound up getting a handicap room so was extra spacious, downstairs corner room close to office. I enjoyed my stay here & Will definitely be back! I could see how that noise could be a problem for some but we did not experience anything that bothered us. Even though it was full of guest. I'm sure it could easily get loud though. The entrance to parking was a bit confusing, like a maze because of how the building is located between interstate exit ramps.

Levan Johnson Jr
5 years ago – Google

8

I am not sure what people complain about on here. I travel for business 90% of the time. And every time I come to memphis, I stay here. Ive visited MULTIPLE hotels weekly and this place is fine. Service and rooms COULD be better, as Hilton usually provides exemplary rooms, but this is an older property. Other than that, it's always quiet, near a lot of stuff, & friendly staff. I have no issues. Maybe on the weekends the hotel is a different story? But during the week it is fine for the price.