 7 920 reviews

Homewood Suites by Hilton® Waterloo/St

45 Benjamin Road, Waterloo, ON N2V 2G8, Canada Access

Homewood Suites by Hilton® Waterloo/St

Located moments from the attractive village of St. Jacobs, St. Jacobs Outlets Mall and the Farmers Market, and surrounded by beautiful hiking and skiing trails, Homewood Suites by Hilton® Waterloo/St. Jacobs, Ontario, Canada, offers a welcoming, all-suite base in stunning natural surroundings. Discover downtown Kitchener and Waterloo, or visit RIM Park - Waterloos premier recreation and park complex – all just a short drive from our extended stay hotel in Waterloo, ON. Feel at home in an inviting one or two bedroom suite, equipped with a kitchen, complete with cooktop, full-sized refrigerator, dishwasher and microwave; an LCD TV, an iHome dock, a desk and complimentary WiFi. Buy snacks and gifts in the onsite shop or make use of our complimentary grocery delivery service. Ideal for corporate guests, this all-suite hotel in Waterloo, ON, is just a few minutes' drive from Waterloo Technology Park, Home Hardware, Manulife, the University of Waterloo and Wilfrid Laurier University. Plan an event for 120 people with 1,200 sq.ft. flexible meeting space and stay connected with a variety of useful services including printing and faxing in the free, 24-hour business center. Start each day with a complimentary hot full breakfast and Monday through Thursday evenings, enjoy a complimentary light meal and drinks*. Make the most of your leisure time at this all-suite hotel in Waterloo, ON, which offers an indoor swimming pool, a putting green and a fitness center, equipped with the latest cardio and weights equipment. * Must be of legal drinking age.

Homewood Suites St. Jacobs is located in Waterloo Region, walking distance to St. Jacobs Outlets Mall, Farmers Market and the charming Village of St Jacobs, the area is surrounded with eleven trails totaling more than 80 kilometers, for walking, cycling, cross-country skiing, , as designated. We are a short drive to University of Waterloo and Wilfrid Laurier University, Home Hardware, Black Berry, RIM Park and Kitchener / Waterloo down town.

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • Transportation
    FREE airport shuttle
  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Front desk
    Express check-in
  • Late check-out available
  • Work away
    Business center
  • Photocopy center
  • General
    Air conditioning
  • Direct dial telephone
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    ATM/Cash machine
  • Currency exchange
  • Dry cleaning
  • Fire safety compliant
  • Grocery shopping service available
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Onsite laundry
  • Public address system
  • Safe deposit box
  • Security
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Family plan
  • Events
    Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Multi-line phone
  • Two-line phone
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Dishwasher
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Microwave
  • Refrigerator
  • Entertainment
    Cable television
  • Business
    Copier
  • Desk
  • Desk with lamp
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE evening reception
  • FREE in-room coffee/tea
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 11:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 18 years of age and younger stay free in their parent's room when using existing bedding.

Pets are not allowed.

Language spoken

  • English

Concierge tips

Stop by our dining room Monday through Thursday evening to indulge in our Complimentary Evening Social. Socialize with friends, family and even the Homewood Suites staff while enjoying beverages and "small plate" offerings - they are just the right size as an appetizer or a small, satisfying meal.

Welcome capacity

  • Number of Meeting Rooms: 3
  • Number of Sleeping Rooms: 97
  • Largest Meeting Room Size: 14725 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

Green Key Eco-Rating Program 3

With more than 1,200 hotels certified in Canada since its inception in the 1990s, the Green Key Eco-Rating Program awards hotels an environmental rating of one to five Green Keys. Green Key members are then given guidance on how to "unlock" opportunities to reduce operating costs and environmental impacts - and in turn earn more keys.

The Green Key audit looks at nine major areas of sustainable hotel operations:
• Energy conservation
• Water conservation
• Solid waste management
• Hazardous waste management
• Indoor air quality
• Community outreach
• Building infrastructure
• Land use
• Environmental management

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 9 20 reviews

Kimberley Taylor
2 years ago – Google

5

We checked in/out remotely and used a phone as a keypads so we had effortless start and end to our stay. Room was clean but oddly set up as it was an accessible room but the tv was placed perpendicular to both the bed and couch with no way to orient it otherwise; this might be to accommodate some patron but it should have been on a mount of some kind. The breakfast area was clean and well staffed. Stay was quiet and undisturbed. UPDATE: Removed a star because on a recent visit I noted that their swimming pool does not open until 9am which is substantially later then typical pools and didn't work with my schedule.

KiMAGIC KiMAGIC
2 years ago – Google

10

Lovely Hotel. Large suites room. Enjoyed High Tea Time. ...Lovely Gym and swimming pool. Close to St. Jacobs Playhouse and Farmers Market.

Jacquie Palys
2 years ago – Google

4

We were able to check in early. This was good. Then upon seeing the room it was definitely smaller than it looked on line and said it had a full kitchen...it did not. Only had a cooktop,no stove. They offered to upgrade us for free. Refused the update as the only difference was it was the same room but had a false wall separating the bed from the rest of the suite. The toilet ran almost constantly and the exhaust fan did not work in the bathroom. A "complimentary hot breakfast is included". Not so much. Consisted of an English muffin with egg on it, sausage links and beans. You could make your own mini waffles in a waffle maker. The rest was continental breakfast. Was quoted and received an invoice for a certain price...just looked at my Visa bill. They charged me $15 more. We did not use any extras! On checking out mentioned the washroom problems in our suite...front desk staff did not seem to care. In short...not staying here or any other Hilton.

Alex Raynard
2 years ago – Google

8

Went for high tea. Was a great hotel, could have provided more sandwiches. We were told they were all out of egg salad and then the table beside us requested the same 10 minutes later and got a huge plate. Other than that, it was great.

Nicole Peever
2 years ago – Google

8

Hotel was great and clean staff was amazing. Only downfall my room only had a shower and needed a bath as I threw my back out and we were staying for 3 days. No hot tub either in the pool area.

Kimberley Taylor
2 years ago – Google

8

We checked in/out remotely and used a phone as a keypads so we had effortless start and end to our stay. Room was clean but oddly set up as it was an accessible room but the tv was placed perpendicular to both the bed and couch with no way to orient it otherwise; this might be to accommodate some patron but it should have been on a mount of some kind. The breakfast area was clean and well staffed. Stay was quiet and undisturbed.

Ken Pilon
2 years ago – Google

10

Third time at this hotel, we still love it. I did have a problem though. I originally booked for one night then later tried to extend it to two nights. The Hilton website instead wants to cancel the original night and re-book it for two nights. This meant it re-books the original night at the new now higher rate. I don't want to pay more for my already booked night so I made a new separate booking for the second night only. That also created problems. It means two check-ins, two sets of Hilton emails, confusion with the room cleaning staff who process the room differently for a quest that is staying for one night or more than one night, plus having to arrange with the front desk to stay in the same room and not have to move out to a different room on the second night. Hilton needs to fix this booking problem please. This would make a great hotel even better.

Harold A May
2 years ago – Google

9

Very spacious room. Room has full sized refrigerator, stove, dishwasher, etc. Ifor stayed in hundreds of hotels but this is the first one, as far as I recall, that has a ceiling fan! Not much value in January but great in the summer...

Cecil Connors
2 years ago – Google

8

Was only there for a business meeting. The staff was very friendly and the entire place is extremely clean. Only reason for 4 stars is I didn't see any of the rooms. But judging by the common areas, I'm sure the rooms are spotless and comfortable.

Jonathan Seabrooke
2 years ago – Google

9

Due to a fire at my house I have lived here for quite a while. The staff are amazing and very friendly. My oldest son had his birthday here and they gave him a present. The house keeping staff are friendly and always go the extra mile to make my kids happy by tucking in their stuffed animals when they make the beds. Over all I have been very happy with this hotel and its staff and would highly recommend a stay here.

Rudi Bester
2 years ago – Google

10

Part of the Hilton group. It's relatively new and everything is in great condition. Rooms are spotlessly clean. Good quality bathroom supplies. Fluffy towels. Comfy bed. Wonderful breakfast. Free parking. Good internet. Attentive service by some of the most polite and friendly people on the planet!

Ivan M
2 years ago – Google

8

Hotel and room is modern and clean. Room is well maintained (no dust). View not great - on one side there's an old farm and treed lot with lots of junk and a few old sheds. Staff is friendly and helpful. Location is about 25 mins from hwy 401 and 10 mins from Rim Park.

Laurie Sherwood
2 years ago – Google

9

Great place to stay. I have been there several times and plan to go back. The complimentary dinner and breakfast were great and the staff were very friendly. Barb at the breakfast buffet was very friendly.

frank iannello
2 years ago – Google

9

Service is fabulous . We had the best time in the hotel , room were spotless and a lot of space. The kitchen very clean lots variety of food and waitress very nice and kind. Definitely we will go back any time

Annette Peltier
2 years ago – Google

4

There was a large suspicious looking reddish brown spill on the carpet and it made the room seem dirty. We didn't want to walk around without our shoes. The price was right though!

Jo-Ann Wells
2 years ago – Google

10

We have stayed here several times. This location is always extremely clean, the rooms are perfection and the location is in a great place. All staff are friendly and happy. The breakfast buffet is awesome; great variety and they never run out of anything. I love that you guys have fresh cookies & fruit as well as free tea/coffee and cold water at all times

Paul Moccio
2 years ago – Google

9

It is newer. Clean, friendly and we'll managed is a good description . Being new, the decor is very nice. The location is beside the outlet mall and an easy walk to the market. I would stay there any time . It does breakfast and has a pool. The nearest restaurant is across the street .

Dave Loughlean
2 years ago – Google

9

The room was clean and well laid out. Full kitchen setup with full size refrigerator. Very friendly staff and very nice breakfast was included with our stay.

Patty Day
2 years ago – Google

9

The Homewood Suites is easy to get to and perfectly located next to St. Jacob's Market and other great stores. It was immaculate and the service was wonderful. They have a pool, a gym and an arcade all of which was extremely well kept. We were there for a private function. We were all very impressed with the decor, and especially the fabulous service we received. We wouldn't hesitate to return there or recommend it to anyone else.

Shane Brydon
2 years ago – Google

9

Nice rooms. The sleeping area is separate from the sitting area so kids can go to bed early. 2 tv's as well so no fighting on what's on. Nice pool but no hot tub. Free breakfast and a good one at that. Highly recommended.

Paul Morton
2 years ago – Google

10

Really enjoyed the staff, they were very helpful and a true representation of customer service. A couple standouts were Carla at the front desk, Andy the facilities guy and the night time security guard. They made my stay wonderful. I thank you all!

Mohit Goenka
2 years ago – Google

9

The stay at this hotel has been great. They have a lot of services, including free evening social. Jessica, at the front desk is very helpful. The rooms are also very cozy and comfortable.

John Steel
2 years ago – Google

8

The rooms are wonderful, the food is excellent, and the staff is great. Only problem is although we are usually up early, we were unusually tired from all the traveling. Both days we stayed they sent a robo wake up call to the room at 7AM. First day we thought oh well mistakes happen. After informing the front desk we were assured a note would be left for the night staff and it would be fixed. Next morning at 7AM the phone rang again. I called the front desk saying we did not want to get up yet. It went off twice more while I was in the bathroom. I do recommend this hotel but suggest unplugging the phones if you don't want to be disturbed.

Lynn Nelson Babcock
2 years ago – Google

7

The room, though booked well in advance was not ready until well after 4:40 pm. The room was spacious and walk in shower easy to access. Though clean and tidy, extra bathroom tissue was not readily available and we had to ask for some at the front desk. The weekday free supper was a welcomed treat at the end of the day, however, as a person with a disability, staying in an accessible suite, the serving area was too small for me to negotiate and I had to ask my travelling companion to make my meal choices for me. The issue with the small, crowded area from getting breakfast was also a problem on each morning of our stay. It did not help that guests freely moved the larger chairs around making it impossible for me to enter the lodge area. When this was mentioned to the front desk I was told to eat in the lobby, which was full, or my room! Food allergies we mentioned upon making reservations and when checking in yet no alternatives were offered. The pool was rather small. though inviting yet due to the large number of mothers with 3. 4 or 5 children in the pool late in the evening and early in the morning we were unable to avail ourselves of it.

Yvonne ODonnell
3 years ago – Google

9

The hotel was wonderful. Rooms were great as was the food. Staff was amazing and Kevin was so accommodating !!

Marihime Curro
3 years ago – Google

10

Wow Jessica was super nice! When holiday Inn rudely told my mother she cancelled the room 2 months ago when she printed out the reservation 2 days ago(how can she print the reserveArion if it was cancelled) she was very stressed and upset. I looked up hotels and Homewood showed up I gave them a call. The Homewood luckily had a room available! Jessica was very helpful and understanding with my family's issue. She made checking in go very smoothly. 12/10

Greg Lyons
3 years ago – Google

7

Nice relatively new hotel. Great location. Room comfortable. Nice layout

Chany Carr
3 years ago – Google

10

This is a great home away from home. Very comfortable and they offer an excellent hot and cold free breakfast. I also have to mention the free supper mon-thurs. This is definitely through the month of July at least. There's a full fridge and dishwasher and stove in the room. A very nice patio out back to BBQ and relax. A little putt area and bikes to rent for very cheap. No restaurant or bar on site, but a nice indoor pool. I highly suggest this hotel!

Nadine Harris
3 years ago – Google

9

Love the Rooms! They are clean and spacious with modern comforts, beds and pillows are so comfortable! Staff is amazing! Best stay I've had anywhere and I travel a lot and have stayed in many many different hotels.

Jennifer Ho
3 years ago – Google

9

The service was really friendly, prices were reasonable, complimentary breakfast was easy to get around to. Booked there twice and willing to go again.

Sarah Lewis
3 years ago – Google

10

Great place very clean and top notch service the rooms where absolutely amazing with a little kitchen and living room to boot highly recommend!

Eric Gaudet
3 years ago – Google

10

Good place for a meeting. Nice decor. Food was very good.

Dinah Davis
3 years ago – Google

10

We had work meetings here all day. The staff were awesome and the food was amazing! Would totally use them again.

Benjamin B
3 years ago – Google

10

Wonderful staff and great place to stay. Stayed for 2 weeks in June 2017. Definitely be back

Ultron IV
3 years ago – Google

10

Was only visiting a guest on an extended stay in the suites section, but this looked like a great place to stay. The guest were very happy with the accommodation and surprised at how many amenities were available in the room including a dishwasher and washing machine/dryer.

Thomas Blanchette
3 years ago – Google

7

The lobby and reception were very welcoming and comfortable. The suite was beautiful, and definitely worth it. The breakfast was lovely and I would definitely recommend it.

Shawn P. Conroy
3 years ago – Google

10

Large bedroom with a good livingroom and full kitchen. The commentary hot breakfast was a great surprise. There was lots of space for our family. We really enjoyed it.

Robin Gray xo
3 years ago – Google

9

The stay was amazing. Fast and friendly check in and check out. Very polite staff. I will definitely be returning! The Beds are very comfortable and the atmospherewas very welcoming.

Brandon Gray
3 years ago – Google

10

This hotel is located directly across from the St. Jacobs Playhouse. This is a beautiful modern hotel that offers a very comfortable sleep and all amenities that you need. Beautiful pool, and a fair size gym along with laundry options. The room offers a full kitchen with fridge, stove and even a dishwasher. This is by far one of the best stays at a Hilton. Very comparable to Doubletree by Hilton. I will definitely be staying here again. One more thing complimentary breakfast!!!! :)

Ryan Medlock
3 years ago – Google

7

Nice, clean hotel. Rooms are very good size. The pool is nice and the morning breakfast is good. Located close to the highways for easy access and right next to the outlets and Farmer's market.

Jerry Olejarz
3 years ago – Google

9

The one bedroom suite was very clean, spacious and comfortable. .. the kitchenette was a nice bonus. My family would have enjoyed staying longer than just overnight.

Scott Walker
3 years ago – Google

7

Attentive staff, TV reception a little weak at times, but nice suite otherwise.

Kathy Alexander
3 years ago – Google

9

Great location. Close to market and outlet mall. Breakfast is very good and common area is large, bright and clean. Rooms are a good size. Small kitchens but serviceable. Friendly staff. Recommend for families.

Zac Rendell
3 years ago – Google

9

The staff was very friendly and courteous. It made a great work event all the more enjoyable.

JJ Gough
3 years ago – Google

10

Absolute excellent service. We went there as a team to test wifi for a work function early next year. We were offered breakfast while running our tests. Super friendly service :)

Physics Commando
3 years ago – Google

10

Really great experience here. Room was fantastic. Staff was friendly. Highly recommended!

Shannon Kularathna
3 years ago – Google

7

Rooms were spacious, great view, the restaurant opposite was lovely. Service was great too!

Mark Cassell
3 years ago – Google

8

Loved the hotel. Very nice staff. Hotel is very clean and suites are huge. Only 2 issues - first is a pretty standard one this time of year - lots of small kids checked in for a hockey tournament. Breakfast area tried their best but couldnt keep up with the volume. Unfortunately lots of unsupervised kids running and yelling up and down flooors, slamming doors, riding the elevators and pushing every button etc. Oh well, not the hotels fault. Second - only 2 luggage carts. Hard to get a cart on the morning. Hotel could use 2 more carts. overall still good, would stay here again if we needed a suite for several people

Jason Ackerman
3 years ago – Google

7

Convenient location near an outlet mall, good restaurant and a farmers market. The suites are a nice size, very clean and well equipped. The staff is also very friendly and have greeted me at every encounter.

shane pelkey
4 years ago – Google

8

The room i am staying in on the 4th floor is great. There is a full kitchen, lounging area, two double beds, and a bathroom. The service is great. They serve free breakfest every morning with good food.

corey phillips
4 years ago – Google

7

This hotel is right next to st Jacobs market. It was very clean and all the staff was very kind and helpful.

Josh Lessard
4 years ago – Google

8

Located just down the street from the St. Jacobs Farmers' Market. Hotel was very clean, lots of parking, the meeting room we were in was spacious and well lit, and the food provided was quite good. Would recommend.

Kimberly Holmes
4 years ago – Google

8

I was very impressed by the size, cleanliness, and amenities in our room. It was really great. The pool area was good as well. There is a washroom in the pool area that can be used for changing. The morning breakfast was underwhelming for me. I was there around 7am and there were no eggs available. I waited for a short while but decided to leave and get breakfast elsewhere since I had an appointment to get to. Had the breakfast experience been better I would have easily given this hotel a 5 star review. The staff were very helpful.

Kimberley Taylor
4 years ago – Google

8

Clean room. Very accessible to get to. Fast elevators. Decent dinner and breakfast buffets. No problems with noise.

Nelson Tavares
4 years ago – Google

7

The staff is excellent, the accommodations are wonderful, the breakfast is fantastic

Carrie Williams
4 years ago – Google

9

Always a great experience when we visit. Clean rooms, quiet family environment, friendly staff, and good breakfast selection. Once, when faced with a sudden flu while camping, staff provided us a great rate on a large double suite with short notice on our part.

Yvette Song
4 years ago – Google

9

This hotel is pretty good.

Steven Morneault
4 years ago – Google

10

Great service nice room big and comfy

Milica Stanivuk
5 years ago – Google

10

This hotel was more then we expected:nice,very clean,great food.All staff are great and helpful,and they make us to fill home.Not one complains.Thanks to everyone.