 915 reviews

Hyatt House New Orleans/Downtown

1250 Poydras Street, New Orleans, LA 70113, United States Access

Hyatt House New Orleans/Downtown

The Hyatt House New Orleans Downtown has 194 residential-inspired studio, and one-bedroom suites. This contemporary extended stay hotel offers a prime downtown location in the heart of the Central Business District, standing at the intersection of Loyola Avenue and Poydras Street. Situated directly on the expanding Loyola Streetcar Line. Hyatt House New Orleans is adjacent to the city's vibrant Sports & Entertainment District with easy access to the Mercedes-Benz Superdome, Smoothie King Center and Champions Square. The hotel is also just steps away from the new BioDistrict and less than one mile from the city's top attractions including the Ernest N. Morial Convention Center. Mississippi Riverfront, and historic French Quarter.

Special Event Cancel Policy: Womens Final Four NCAA 02APR20-06APR20 Full Prepayment, Non Refundable.
Special Event Cancel Policy: Essence Fest 2020 01JUL20 - 05JUL20 Full Prepayment, Non Refundable. Special Event Cancel Policy: Bayou Classic 2020 26NOV20 - 29NOV20 Full Prepayment, Non Refundable. Special Event Cancel Policy: Health System Pharm CW 2020 03DEC20 - 08DEC20 Full Prepayment, Non Refundable.

Hyatt House New Orleans Downtown offers a prime downtown location in the heart of the Central Business District, standing at the intersection of Loyola Avenue and Poydras Street. Situated directly on the expanding Loyola Streetcar Line. Hyatt House New Orleans is adjacent to the city's vibrant Sports & Entertainment District with easy access to the Mercedes-Benz Superdome, Smoothie King Center and Champions Square. The hotel is also just steps away from the new BioInnovation District and less than one mile from the city's top attractions including the Ernest N. Morial Convention Center. Mississippi Riverfront, and historic French Quarter.

Hotel

  • Internet
    FREE WiFi
  • High speed wireless
  • Transportation
    On-Site parking
  • Parking
  • Secured parking
  • Train access
  • Valet parking
  • Front desk
    24-hour reception
  • Baggage hold
  • Early check-in
  • Front desk
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • General
    Air conditioning
  • Direct dial telephone
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Private bath or shower
  • Public area air conditioned
  • Hotel service
    ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Grocery shopping service available
  • Hair dryer
  • Housekeeping daily
  • Ironing board
  • Laundry/Valet service
  • Limited service housekeeping
  • Public address system
  • Safe deposit box
  • Security
  • Valet cleaning
  • Valet same day dry cleaning
  • Wakeup service
  • Travelling with others
    Children welcome
  • Accessible
    Accessible facilities
  • Events
    Catering services
  • Meeting rooms

Rooms

  • Communication
    FREE local calls
  • FREE toll free calls
  • High speed Internet
  • Portable phone
  • Voice mail
  • Bedding
    Developed Mattresses for hotels chain
  • Double beds
  • Single bed
  • Sofa bed
  • Super comfy bed
  • Special features
    Connecting rooms
  • Maid service
  • Bathroom
    Bathroom amenities
  • Bathtub
  • Bathtub/shower combination
  • Hairdryer
  • Private bathroom
  • Food & Beverage
    Buffet breakfast
  • Coffee/Tea maker
  • Cups/glassware
  • Dishwasher
  • Full kitchen
  • Kitchen
  • Kitchen supplies
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Oven
  • Plates and bowls
  • Pots and pans
  • Silverware/utensils
  • Stove
  • Toaster
  • Toaster oven
  • Entertainment
    All news channel
  • AM/FM radio
  • CNN availaible
  • TV
  • Business
    Desk
  • Desk with lamp
  • Direct dial phone number
  • Spare electrical outlet available
  • Telephone
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Dual voltage outlet
  • Electrical adaptors available
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors
  • Wake-up calls
  • Accessible
    Accessible room
  • Fire alarm with light

Recreation

  • Pool
    Outdoor pool
  • Pool
  • Wellness
    Spa
  • Fitness
    Cardiovascular exercise
  • Exercise gym
  • Weightlifting
  • Sport
    Golf

Food and Drink

  • Meal plan
    Continental breakfast
  • FREE buffet breakfast
  • FREE continental breakfast
  • FREE full american breakfast
  • Full american breakfast
  • Special attention
    FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Outlets type
    Lounges/Bars

Breakfast

  • FREE full american breakfast
  • FREE buffet breakfast
  • FREE continental breakfast
  • Full american breakfast
  • Buffet breakfast
  • Continental breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
Cancel 72 hrs prior to arrival to avoid a one night room and tax penalty

Travel with others

Children policy
No extra charge for children 17 and under, as long as they are accompanied by an adult.

Pets are not allowed.

Language spoken

  • English

Concierge tips

Wind down and fill up with our complimentary Evening Social Monday through Thursday. Enjoy a succulent spread of cheeses, meats, and savory bites. You’ll also enjoy complimentary beverages including wine and beer. The perfect way to break away from the day and relax into night.

Environment

Property's Green Action

We think of ourselves as guests of this planet, and are committed to doing our part to take care of it. Challenges like climate change and water scarcity create risks for people and the environment, as well as for our hotel. We are committed to reduce energy consumption and greenhouse gas emissions, use less water, produce less waste and make more environmentally responsible purchasing decisions. We have set goal to reduce water use per guest night and to elevate our recycling efforts.

Most helpful reviews 9 15 reviews

Cortina Bennett
1 year ago – Google

10

My first visit was great! Brent our host was the best, he was the hardest working man in the building. & Evelyn was very sweet & thanks for my gift. Plan to see you soon, I'll definitely be back. Thanks you guys!

Lauren K. Jackson
1 year ago – Google

9

I booked this hotel through Hotwire as a place to stay during a work trip. Hotel was easy to access from the street, staff were friendly and helpful. The room I was given exceeded my expectations and all in all it was a wonderful place to stay. The only drawback is the elevator situation, which to say the least leaves you very confused on how exactly to reach ground level. I would definitely stay here again and recommend the hotel.

Linda Ransome
2 years ago – Google

10

Wonderful hotel. Great free hot breakfast. Will definitely stay again next year for Mechacon. Great room with no smoking, and fridge. Fully stocked kitchen. Generous, helpful employees.

Nick Chin
2 years ago – Google

10

The location downtown was spectacular. It was close enough to both the French quarter and the cruise port. The room itself featured a beautiful view over the city. Hyatt beds are always very comfortable and easily better than other hotels we stay at. The breakfast at this particular place was outstanding. Between the omelette station to the topping filled Belgian waffles, there isn't much more we could have wanted. We didn't get a chance to go swimming this time around, but the pool was also fabulous with luxurious tented sitting areas.

Tyler Volner
2 years ago – Google

9

I want to say that this place is absolutely wonderful. We are from Arkansas and my mother had to travel to new Orleans for surgery to beat her breast cancer. Well when her and my dad got back to their room, the hotel had flowers a card and a get well balloon . That really raised my mothers spirits. They went above and beyond for the guest. This is absolutely amazing. Thank yall

Sheri Barnes
2 years ago – Google

9

Love this beautiful hotel. The room was nice and clean an my husband and I even received an upgrade for our anniversary. The check in staff was really nice. Oh and the breakfast was amazing! The pool has a bar and its a great getaway to clear your mind. The parking was a little pricey but that is expected in New Orleans I guess. We will definitely stay here again and recommend this hotel!

Roc Hart
2 years ago – Google

9

This hotel to me is the best kept spot in the city. Awesome large, spacious rooms with great city views. Bar/breakfast area was large and also had a great view. Feels very cosmopolitan. It was a little distance to the French Quarter. But the streetcar was right there. We took it and enjoyed the NOLA experience! AND.. it is attached to Dave and Busters. The downside... MUST valet. But that's all the CBD/French Quarter hotels.

Adam Alexander Vernier
2 years ago – Google

7

The hotel is beautiful and in a great location for everything you want to do in New Orleans. Breakfast is fine but if you're in this city and you eat the free breakfast at the hotel, you are NOT doing this City right! The only problem in the valet and you must valet or party to come and go. They are slow. You can call thirty minutes ahead of time and they won't go get your car into you come down, even when they say they will. Other than that, this is the PERFECT place to stay for a trip to NOLA!

Tony Comerford
2 years ago – Google

9

This is my "go to" place in New Orleans. One can expect the usual high standard of the Hyatt House brand, and enjoy room service and sharing the pool of the adjoining Hyatt Regency. The location is adequately served by several local bus route and the Loyola/Rampart streetcar, which means that the downtown activity of Canal Street is a mere 5 minute ride away

Joseph Moran
2 years ago – Google

9

This place is awesome. Excellent pool. Real rockin’ Starbucks in the atrium (with a great mug selection.) Terrific location. Would be lucky to stay here again.

Paula Coste
2 years ago – Google

10

Had an opportunity to sample a few of the delicious dinner items you can order at the bar. The bar opens at 4pm daily. Give it a try, you won't be disappointed. Mediterranean Bowl is outstanding!

cloudsfall
2 years ago – Google

9

Everyone at the hotel was very kind amd extremely attentive. The rooms were clean and very cozy. I very much enjoyed my stay.

Ines R
2 years ago – Google

8

Attended a conference and this hotel was located about a mile walk from the convention center. The front desk was not on the ground floor you had to take the elevator up to the reception area. That became a wait since they only had one elevator, then add luggage. The staff was friendly. The hotel was very clean and had a modern feel. It was within walking distance to Bourbon street and the French Quarter. The room was nice and I had views of the city. They had a very nice breakfast buffet. You could order your eggs to order and they had other offerings available. There was an indoor walkway to a Starbucks located in the hotel next door. I gave it 4 stars because it was a little farther from the French Quarter and if you don't mind walking that's okay but after a day at the convention - walking around to get dinner began to wear on us. This hotel had a very limited dinner menu. Mainly snacks and a bar for drinks. Overall I would stay there again.

Kellie Wilson
2 years ago – Google

9

I really like this hotel. It has the feel of a newly renovated loft condo. It is very clean, practical and affordable. My room had a island counter with cushioned leather bar seats that are great for working and eating. It also had a super comfie section sofa with stylish and function pillows for reading and working. Sparkling new appliances, silver ware, dishes and pots and pan make this place feel like home. The location is good, and you can walk over to the Hyatt Regency for upscale dining. The bed has a pillow topper that is both soft and supportive. They will also deliver groceries for you. I will definitely make a habit of staying at the Hyatt House! Did I mentjon there are about a hundred working cable channels? Impressed.

Anon Trew
2 years ago – Google

5

Overall good, other than few cockroaches found in baths. Hallways some times smells weird. Pretty good breakfast. Had nice views from my room. The restaurant in hotel limited options; but affordable. Lobby for the hotel in 11th floor, which is bit different than most hotels.

Rodolfo Montilla
2 years ago – Google

9

Service and hospitality at is best. We came to attend a wedding and were pleasantly surprised by how fast everything was set up and ready to go. The rooms are spacious and the amenities are awesome. It was sincerely great. The view from the 17th floor was beautiful. The breakfast buffet was delicious, as was the omlette station. Everything was fresh. They have a waffle station as well. The coffee was on par, but nothing amazing as my wife and I are spoiled by our own coffee maker at home. Checking out by the end of the stay was easy. Our flight back home was in the late afternoon, so the front desk was kind enough to hold our bags while we walked around NOLA. Can't recommend the place enough. I'll definitely come back the next time we're in New Orleans.

Dorian DeSoto
2 years ago – Google

10

Turned out to be an amazing weekend for my fiance & I. The room, hotel, service, & amenities ended up being far greater than I ever expected. Thanks to Priceline our room ended up costing $100 less than Days Inn a few blocks away! We can't wait to go back!

Natalya Jones
2 years ago – Google

6

The hotel itself is nice, in a good location & very clean, which I appreciate. The free morning breakfast includes hot & cold items, waffles, and made to order omelets. This is very helpful & we saved a lot of money on breakfast during our 5 day vacation. What we did spend a lot of money is the parking. The parking garage is shared with other businesses and Dave & Busters. So even though were already paying for your hotel stay, you are required to pay a $25 nightly parking fee. Adds up real fast & then your car is kinda stuck at the hotel because if you leave, there are fees for that as well. They do offer valet but its $40 a night, the benefit is you can go in & out as you wish. Is that really a better deal? Id rather the hotel add in the parking fee to their nightly price. Over $100 in parking fees and I still was unable to drive in & out as desired.

David O
2 years ago – Google

9

Nice, clean hotel with great view of New Orleans. Staff was always helpful and friendly. I'd absolutely stay there again.

Charlotte M. Ellett
2 years ago – Google

8

Excellent room with view of bridge. Nice breakfast. Convenient location that's not very far to walk to warehouse or french quarter areas. Very close to the Hyatt Regency and shares amenities with it. Parking situation was confusing.

Marc S Courtney
2 years ago – Google

9

This hotel was great. Friendly helpful staff. The interior design was modern. Room furnished with 42" LG flat screen tv, mini fridge, coffee maker, microwave, king bed and a chaise lounge and 2 ottomans. The buffet breakfast was nice, omelette bar, waffles, scrambled eggs, sausage, potatoes and various fruits and breads. dos f

Christopher Heinz
2 years ago – Google

9

Great location within walking distance of downtown New Orleans destinations. The rooms are nice, the restaurant/bar is good though the drinks are expectedly pricey. The laundry room is very nice with a couple of new washers and dryers. Parking is expensive, valet is by far the better value. I plan on staying here again the next time I'm in New Orleans.

Devynn Alexander
2 years ago – Google

7

Overall great hotel! Very clean, comfy, and conveniently located. Obviously the area gets congested during a home Saints game, so expect elevator delays, traffic, and noise, but it was nothing excessive. Free breakfast was convenient but not great. Staff was friendly and helpful. Taxes on the rooms are outrageous but what can you do. It's the area.

Mikael North
2 years ago – Google

9

What a great place! The staff here were fantastic. The rooms are up to date. Modern. VERY Clean. Like renting a condo for the week. Little kitchen. Great views. Huge shower. Comfy beds. I didnt want to go home. Fantastic breakfasts. Great bar for a night cap before bed. Walking distance from the French Quarter and other sites. This will be the only place I stay when in New Orleans from now on...

Melody Zhang
2 years ago – Google

8

Overall the hotel is nice. The room is very new and has a fully equipped kitchenette. For people who want to cook their own meals while traveling, this is the place to stay. The only problem I noticed is that the toilet wasn't properly cleaned, which is why I'm taking away one star.

Maicurls
2 years ago – Google

8

Awesome hotel with good free breakfast. You can get omelettes or make your own waffles along with cereal choices, sausage/ bacon, scrambled eggs, fruits, yogurt and coffee,tea,juices. My only complaint is that housekeeping never seems to come during the day even with a sign on the door, only in the later afternoon when I get back to my room.

Shane Schatz
2 years ago – Google

10

The hotel is in a great location, right next to the Superdome. Easy access to downtown and the French Quarter. The room was nice and clean.

csdiscostu
2 years ago – Google

9

I recently stayed here overnight after a cruise that left close by. The location is walking distance from the Super dome and most of the tourist areas of New Orleans. Otherwise a quick Lyft or Uber ride will get you where you need to be. The room was incredibly clean and spacious. All employees we encountered were very friendly as well.

Sierra Udland
2 years ago – Google

10

I stayed at the Hyatt House as part of a work conference. The rooms were fairly nice but the service was what stood out. Our bathroom door was not closing properly and once we informed the reception it was fixed almost immediately. The front desk staff were always friendly and remembered us from the previous day.

Mike Hawk
3 years ago – Google

9

First the bad: It's a little far. That's it! Even still we walked to Burbon St and the River area. The good: The staff is great. Everyone from the dude at the front desk to the valet were genuinely friendly and helpful. The hotel is new and really clean. They had comp. breakfast that was fantastic. They will loan you anything an umbrella, board games even a blender. Great views of the city and the Superdome as well.

Gary Cremeens
3 years ago – Google

10

Zandre an employee here has amazing customer service and problem solving abilities. She listens well, and try her best to meet the customers needs. She is an asset the Hyatt House and they looking for her to be a managerial position. She helped my busy schedule and stay hectic free when I was was able to get to the room. Thank you!

Debbie Suazo - Duckworth
3 years ago – Google

10

Less Expensive than the joined Hyatt. Shares the same amenities. Great service. Safe environment. Uber friendly and easy 24/7 access to them.

Jonathan Owen
3 years ago – Google

10

Excellent location. I stayed in a standard king room. The room was fairly nice. It was modern with high ceilings and great city views. The black out shades that Hyatt House uses are better than other hotels. The shower was a large walk-in tile shower with a full glass front. The bed was very comfortable. Cons: no fridge and no room lock box.

Rupa Chigurupati
3 years ago – Google

8

It's a good hotel. Neat and clean. The only thing I did not like was changing 2 elevators to get my room. But it's nothing that will stop me from staying there again.

Sand C
3 years ago – Google

10

Great place to stay! The staff was very friendly and helpful. I enjoyed the breakfast and the rooms were clean. They have a white noise machine that you can borrow, however, I did not get to try it out on this trip.

ramchandra gupta
3 years ago – Google

8

Nice people. good hoapitality. delicious breakfast. Beautiful view from room.

Geoff Curtis
3 years ago – Google

10

Room is fantastic. Spacious and comfortable with a kitchenette. Bed is very comfortable. Breakfast is just ok and wifi is poor. Location is very good as well.

Stefani Spradling
3 years ago – Google

4

The Hyatt House hotel in New Orleans was nicely renovated and updated. Everything looked clean. However, when we arrived in our room, we immediately noticed the bed linens were soiled. Cupcake sprinkles and brown stains were all over the sheets and blankets. Thank goodness the front desk sent housekeeping to change the linens. I've never had this kind of experience at a hotel before. I'm just glad we noticed before my children went to bed.

Mariah Denzer
3 years ago – Google

8

Wish the pool was in the hotel. You have to go to the hotel next to it to use the pool. But still a very nice place. Easy to walk or take the trolley from here

Nicole Shelton
3 years ago – Google

9

Very clean, great hotel staff but kitchen staff were often rude. Even though, the hotel was beautiful, clean kept. The breakfast was truly hearty, amazing and lots of options. Highly recommended.

Julie Lee
3 years ago – Google

9

Location is a mile away from all central attractions by Canal Street. Customer Service is great, very friendly & helpful. Room is very clean & nice view from the 15th floor of the city. Breakfast omelette is freshly made to order. Overall I would stay there again.

Glenn Parizot
3 years ago – Google

8

Very nice, slighter cheaper to the (attached anyway) Hyatt Regency. Inside the rooms, can you tell the difference? Nice hotel, and one of the better buffet breakfasts of the Hyatt House line. If you'r up for a walk, pretty much everything in New Orleans of interest is within walkable distance. Too lazy to walk? Cable cars are inexpensive.

Jeremiah Strozewski
3 years ago – Google

7

My room was very nice, clean, and smelled very neutral. The free breakfast was decent, along with the view. The staff was professional and restaurants in the building were awesome.

Bonnie Roberts
3 years ago – Google

9

Highly recommend this hotel to visitors to New Orleans. 15 minute walk to French Quarters, excellent accomodations and staff. Nice to stay away from all the crazies, quick to get a taxi and easy to maneuver around the City.

Craig Campbell
3 years ago – Google

9

Beautiful hotel a great location but the elevator performance is a bad mark. When it takes 20 minutes to get down from your room when one in four elevators works during two conventions and two college teams staying on property, big problem. And you can't use the stair because only lead to the outside, no way to get back in except the go all the way down. We absolutely love the room, amazing.

Patricia Thomas
3 years ago – Google

9

The hotel was beautiful but the valet was horrible . When we arrived the mirrors in room were not clean from last guest. The room was nice , spacious. The bathroom was nice and large. I just feel like they could have dust and cleaned more. The location was good, close to river walk . ( 15 min walk ) The valet was awful. We had to wait 15 mins several time because they had one person working valet . They tell you to call before coming down but, their phone was dead or no one answered. Also. They were not friendly . I'm surprised that such a nice hotel will have a horrible valet that will cost them customers . But , I can say upon checkout the management was very concerned about our valet experience . They were very prompt on making a wrong right and for that we appreciated them for.

jeremy alexander
3 years ago – Google

9

Had a great time at the Hyatt and the location was great😍😍😍😍 I really like that you can walk everywhere. The breakfast was great they offer something for everyone. My room was amazing and the bed was soft.

Kaci Bowers
3 years ago – Google

9

Everyone on staff here was so nice! The location was great. The room was clean and fresh.

Bobby Jackson
3 years ago – Google

9

This place is amazing! So close to everything you want to see in New Orleans (The SuperDome, Smoothie King Arena, French Quarter, CBD, great restaurants, bars, etc.) The staff were so accommodating and friendly. I highly recommend this hotel to anyone with business or pleasure in NOLA.

Joel Fleetwood
3 years ago – Google

10

Beautiful hotel. Great staff. Definitely recommend. However, the website says they have an indoor pool, and they do not. This was a disappointment for my son, as it was too cold to swim outside.

Tyler Alario
3 years ago – Google

8

Staff was wonderful. Hotel was in a prefect location in New Orleans. Beds were not as comfortable as usual. Room was hot even with air condition on the lowest setting.

Craig Wilson
3 years ago – Google

6

Nice, but difficult to get around due to weird elevators. Breakfast was good. Very modern feel if that's your thing. Beds are very, very comfortable.

Candice LaRosee
3 years ago – Google

7

This is a great place to stay with a verity of room types. The staff is friendly, the drinks at the bar are good. It has a great view of the city and the Super Dome. It is within walking distance to the French Quarter and many tourist sites. The Hyatt House and Hyatt Regency are connected , making 7th easy to go back and forth .

Jeff Aguero
3 years ago – Google

7

Probably the best overall Hyatt House I’ve ever stayed at. Getting into the hotel is a bit strange (you see the late sign off Poydras, but then the hotel lobby is midway up an office/condo building). The rooms seem brand new and are well decorated. Try and get a studio suite if possible. The cooked-to-order breakfast they serve each morning is complimentary and pretty good for hotel fare. On the weekends and during big events the lines can get long, so try and go during off peak hours.

Lacey Carpenter
3 years ago – Google

10

Man do I love this place!! There's an entire feel to this place that just touched me. It's less than a year old so everything is of course up to date.

Amy Gallegos
3 years ago – Google

8

The views of New Orleans are amazing. The Breakfast was one of the best complimentary breakfasts I've ever had. It is a little strange to take two elevators to get to your room.

Cory Hanks
3 years ago – Google

9

The hotel is very nice. Our room was more beautiful than I thought it would be and the corner view is great. The hotel meeting rooms are very clean and well organized.

jerry & carmen reyes
3 years ago – Google

9

Very close to everything and nice and clean

Anthony Brown
4 years ago – Google

10

Very nice room. Within walking distance of almost everything. Friendly staff. Amazing view at night. Overall very good.

Linda Odom
4 years ago – Google

10

My family and I stayed in two separate rooms at the Hyatt House on July 29-31, 2016 and we had a great experience. The bell man, I forgot his name ( the office can look back and see the date and time) started things off by helping us with our baggage. After which, we met Nelly at the registration desk. She was awesome with assisting us in getting registered and accommodated from the time we arrived until we checked out. The rooms were nice and clean and so was the entire hotel. The complimentary breakfast was awesome. The omelette chef, I didn't get name, but she was Black, was extremely nice and accommodating, even when I asked for pepper and she gave me a mixture of pepper and salt and I was rather perturbed because I didn't want salt in it, she kindly gave me some pepper with a smile. I will definitely visit again...Thank you all for your kindness.

Delaney Juarez
4 years ago – Google

10

We have been extremely happy with our stay so far. Our room is very nice and clean with a view of the Superdome. Every staff member we have interacted with has been polite and professional. The location is great, and I would highly recommend this hotel!