 8 953 reviews

InterContinental London Park Lane

One Hamilton Place, Park Lane, W1J 7QY London, United Kingdom Access

InterContinental London Park Lane

The InterContinental® London Park Lane hotel makes a luxurious and relaxing base for discovering the citys culture and heritage. Surrounded by the elegant shops and restaurants of Mayfair and Knightsbridge, the hotel's rooms have views of two famous parks and Hyde Park Corner. Savour the menu at Theo Randall's restaurant, consistently voted London's finest Italian, or relax in typically English style with a sumptuous afternoon tea. Our business facilities are among the best in the capital.

Accessibility

InterContinental London Park Lane
One Hamilton Place, Park Lane, W1J 7QY London, United Kingdom

Hotel

  • Internet
    FREE WiFi
  • High speed Internet
  • High speed wireless
  • Transportation
    Limousine service
  • On-Site parking
  • Parking
  • Transportation - local area
  • Valet parking
  • Front desk
    Bell staff/porter
  • Car rental
  • Concierge desk
  • Late check-out available
  • Technical concierge
  • General
    Direct dial telephone
  • Interior corridors
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    ATM/Cash machine
  • Currency exchange
  • Dry cleaning
  • FREE newspaper in lobby
  • Housekeeping daily
  • Housekeeping weekly
  • Safe deposit box
  • Shoe shine stand
  • Valet same day dry cleaning
  • Outlets
    Beauty shop/salon
  • Florist
  • Gift/News stand
  • Shops and commercial services
  • Sundry/Convenience store
  • Travelling with others
    Babysitting service
  • Accessible
    Accessible facilities
  • Events
    Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    Separate bill for multi-line phone
  • Speaker phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Super comfy bed
  • Bathroom
    Bathrobe
  • Bathtub
  • Hairdryer
  • Private bathroom
  • Separate closet
  • Food & Beverage
    Coffee/Tea maker
  • Minibar
  • Entertainment
    CD player
  • DVD player
  • FREE newspaper
  • Interactive web TV
  • Pay per view movies on TV
  • Satellite television
  • Stereo
  • TV
  • VCR player
  • Video games
  • Business
    Desk with lamp
  • Spare electrical outlet available
  • General
    Air conditioning controlled in room
  • Converters/ Voltage adaptors
  • Electrical adaptors available
  • Ironing board
  • Safe
  • Turndown service

Recreation

  • Fitness
    Fitness center
  • Sport
    Tennis court
  • Cultural
    Children's program
  • Games / movies
    Casino

Food and Drink

  • Services
    Room service
  • Green food
    Honeybees
  • Local and seasonal food
  • Outlets type
    Cocktail lounge
  • Lounges/Bars
  • Restaurant

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Travel with others

Children policy
1 kid ages 1 or under stays FREE

Languages spoken

  • Arabic
  • Chinese
  • Czech
  • Dutch
  • English
  • French
  • German
  • Greek
  • Italian
  • Japanese

Welcome capacity

  • Number of Meeting Rooms: 13
  • Number of Sleeping Rooms: 457
  • Largest Meeting Room Size: 9556 sq. ft.
  • Largest Meeting Room Capacity: 750

Parking

  • On-Site parking
  • Parking
  • Valet parking

Amenities

  • Flip chart and markers
  • Microphone
  • VCR rental
  • 35mm projector
  • Group meeting discounts/packages available
  • Laser pointer
  • Lectern (standing)
  • LCD projector
  • Spotlights
  • Whiteboards
  • Analog internet connectivity
  • DVD player
  • Data projector
  • Overhead projector

Environment

Property's Green Action

We believe that incorporating societal and environmental factors in our business strategy and operations will play a vital role in the long-term viability of our business and the travel and tourism sector. We manage and minimise our impact on the environment by tracking and reducing the use of energy, water and waste. We also use bio-friendly cleaning materials and promote local sustainability initiatives such as low carbon alternative means of transport.


  •  Local and seasonal food
  •  Local community involvement
  •  Honeybees

Certifications

Green Engage

The IHG Green Engage system is our group-wide online sustainability programme. It allows hotels to track, measure and report on their carbon footprint and utility consumption as well as recommending more than 200 ‘Green Solutions’ which help deliver greater sustainability.

The IHG Green Engage system:
• Measures energy, waste and water use
• Recommends over 200 Green Solutions to reduce the impacts our energy, waste and water use have on the environment
• Supports hotels to create environmental action plans and targets
• Promote local sustainability initiatives such as low carbon alternative means of transport
• Biodiversity: keeping the disturbance of animals, plants and their natural habitats to a minimum. A set of recommendations aimed at preserving and protecting on-site local flora and fauna and the wider regional ecosystems has been developed. This includes advice on management of green spaces and long term strategies for protecting local environments.

Green Globe

Green Globe’s International Standard for Sustainable Tourism is a certification scheme that requires hotels to report on their sustainability performance throughout their supply chains. It traces its roots back to the United Nations Rio de Janeiro Earth Summit in 1992, where 182 Heads of State endorsed the Agenda 21 principles of Sustainable Development. The standards are a collection of over 330 compliance indicators that are applied to 41 individual sustainability criteria - these can be divided into four themes:

• Sustainable Management
• Social/Economic
• Cultural Heritage
• Environmental

Clients can calculate their CO2e footprint, the financial cost of that CO2e, and track their performance of energy and water consumption and non-recyclable waste production. The certification is only awarded to members that have a compliance rating of at least 51%. The award can then only be maintained if members continually improve by 3% every year.

Most helpful reviews 9 53 reviews

Laurens Bassman
3 years ago – Google

9

Fantastic hotel. Stayed here with my teen daughter for her 1st trip ever to London. For her it was an unbelievable experience. From the Ferrari's in the forecourt to the way all staff fussed over her. Special mention for the man who runs the show at the door; he is the best. All the other staff, absolutely great.

Josh Trubow
4 years ago – Google

9

I stayed here a few years ago and wow this is a fantastic restaurant. They have a great clean hotel, with very friendly staff. In the late afternoon, they offer a tea and snack hour with small appetizers and drinks, and it is a great time to relax after a long day of exploring. The hotel has fantastic views of the Wellington Arch, and is just minutes from Buckingham Palace. The tube station is also right outside of the front entrance, and we couldn't have been happier with the location of the hotel. If I ever make it back to London, I will be lucky to get to stay here again.

Ben Smyth
2 years ago – Google

10

The hotel is really lovely. From the moment you walk up to it when you arrive you can see its somewhere special. That feeling continues at check in too. We were travelling with your 4 year old and they gave her a lovely little cuddly bear toy. Our little one was really pleased. Rooms are a fairly good size for London hotels. Our was impeccably finished, a really upmarket feel. I would recommend eating in Theo Randall's restaurant inside the hotel. Its very delicious and the super service continues here too. Nights here aren't cheap but the service you will receive and the experience you will have should be faultless. A highly recommended hotel if you want something special in London.

Emilly DaS.
2 years ago – Google

7

Would have been 5 stars if not for the last minute incident at the spa on Wednesday 7th October. Amazing customer service throughout the stay, from the moment you step in and out of the hotel. Very welcoming and friendly staff. All the lovely things they had provided for us without request made it even more special. I would say avoid the spa, I got a facial and almost lost my right eye because of it. I don't believe it was intentional but I would have assumed that the lady, Anna, would be more careful with strong chemicals around sensitive areas such as the eyes, as it burned for a long time and can still feel slight stinging.

Ben Turner
2 years ago – Google

8

It was a lovely stay, but not sure this can be classed as a 5 star. After staying at other nearby hotels, this didn't have a welcoming feel. The room was very nice and clean, but nothing stood out as being amazing

Gaurav Chauhan
2 years ago – Google

10

Attended the ballroom function room for a wedding. Very friendly and attentive staff who were happy to accommodate. Place was very glamand clean. Overall, extremely pleased and impressed.

David McCann
2 years ago – Google

8

A decent 5* hotel on park lane. Nice room - free upgrade for my birthday was a nice touch. Hotel felt a little lacking in facilities (no swimming pool/gym for example) and there was no real lobby area to meet up / sit in. Breakfast staff were poor however - kept getting the order wrong - not what you would expect from a hotel of this standard.

Tony Reeves
2 years ago – Google

10

Superb stay, as always, excellent friendly staff with great rooms. View over Marble Arch or Hyde Park, extremely comfortable beds and perfect black out windows. Highly recommended

David Tello
2 years ago – Google

10

Beautiful hotel. Spacious rooms and the location is great. Access from several tube lines and buses. Right by Buckingham Palace and Hyde Park.

Ahmad Khan
2 years ago – Google

10

Light and I will send a private and may contain confidential health information that is not a big deal is a good time for you to the inbox

Brit Tish
2 years ago – Google

9

Beautiful hotel, great staff, but more of an expensive upscale place. Great bar too, good to pop in for a drink.

Aaron Johnson
2 years ago – Google

10

Impeccable service, excellent location. Comfortable rooms, high-caliber lobby bar, Impressive breakfast buffet -- probably the best hotel breakfast in the neighborhood (which is saying something).

Parii Francois
2 years ago – Google

7

Beautiful superior room. Staff were so lovely and caring but also very respectful. I enjoyed the room service cuisine. HOWEVER through all 3 nights of our stay (in the middle of the night) our door kept being opened, not sure if it was the adjoining rooms on either side but it was quite annoying and we couldn't understand why it was happening every night.

Anthony Mark Taylor
2 years ago – Google

7

Brilliant place right in the hustle bustle of Park Lane /Hyde Park Corner. Really well placed for Picadilly and Knightsbridge. Great welcome that makes you feel important, friendly and helpful staff. Facilities are excellent. It's expensive but it's money well spent. Recommended!

Ronald Gruia
2 years ago – Google

10

Awesome location, nice rooms and a nice breakfast menu.

Dimitris Gian
2 years ago – Google

8

Large buffet brunch with a very tender lamb as the highlight. 60 pounds per person with unlimited prosecco. Nice cheese selection.

Anthony
2 years ago – Google

10

Nice Hotel, complete with a restaurant and a Bar. Right across the street from Hyde Park and a very short walk to Buckingham Palace

H MacDonald
2 years ago – Google

8

A great hotel in Mayfair. Our room has a superb view of Hyde Park

Adrian Jen
1 year ago – Google

8

Went to intercontinental for brunch on Sunday Staff were absolutely delightful, very helpful and professional. Food was excellent, vast spread and great quality. Ambiance was bright and modern, and when I went the restaurant wasnt full so it was quite quiet.

Joe Dore
1 year ago – Google

8

Very nice hotel although the price is very excessive but I suppose you're paying for its position overlooking Hyde Park. Polite helpful staff but much better value hotels can be found in the area

Riaz Kazi
1 year ago – Google

10

Went to a wedding here. Great door and cloakroom service. Very clean bathroom. Definitely a 5star establishment.

craig cluer
1 year ago – Google

9

I visited the InterContinental London attended a wedding. The reception by staff was very friendly, the ball room was wonderfully set up for the wedding. The event I was attending with my wife and family lasted all day. The ball room changed purposes multiple times through the day. I've of my family members also stayed over, as the event required a few wardrobe changed we used the room for this. The room was immaculate, well presented and for once in a hotel nothing was damaged. Each time we returned to the room we discovered house keeping had either added fruit as a snack, tidied up and on our final visit they had removed all the quilt toppers and display pillows so my brother in law could easily dive into bed at the end of the night. Finally we had a few drinks at the bar, the staff were again friendly and full of smiles. Our bartender was friendly and engaging. He had a real passion for mixing drinks; he was kind enough to explain the what he was doing, my father in law has a cocktail and he loved it. Not enough good things to say. Oh they allowed early check in and late check out as they knew we were attending the wedding being held there.

Guy Beighton
1 year ago – Google

5

We went to Intercontinental for dinner at Theo Randall. Expectations were high as the menu and prices make one assume the service would be impeccable, it was lacking. Attention to the table and meal was not consistent for a restaurant that prices itself like that. Food was good, but unremarkable. There were excellent ones like the calf liver main and the souffle starter, but that was the only 2 out of 12 dishes. Consistency is lacking. Chef was apologetic about two of the dishes that had problems and was gracious enough to remove them off the bill and offered some puddings at no charge but that did not take care of the feeling that we paid too much.

Fahad J
1 year ago – Google

5

Good hotel, small rooms, they changed their Ambassador program and now it does not worth it.

Justice Graves
1 year ago – Google

9

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around... I visited the InterContinental London attended a wedding. The reception by staff was very friendly, the ball room was wonderfully set up for the wedding. The event I was attending with my wife and family lasted all day. The ball room changed purposes multiple times through the day. I've of my family members also stayed over, as the event required a few wardrobe changed we used the room for this. The room was immaculate, well presented and for once in a hotel nothing was damaged. Each time we returned to the room we discovered house keeping had either added fruit as a snack, tidied up and on our final visit they had removed all the quilt toppers and display pillows so my brother in law could easily dive into bed at the end of the night. Finally we had a few drinks at the bar, the staff were again friendly and full of smiles. Our bartender was friendly and engaging. He had a real passion for mixing drinks; he was kind enough to explain the what he was doing, my father in law has a cocktail and he loved it. Not enough good things to say. Oh they allowed early check in and late check out as they knew we were attending the wedding being held there.

Jonathan Bridge
1 year ago – Google

6

All Inter-Continentals are good, so this is a better hotel than most but it's not the best by a long way. New York wouldn't put up with the poor service and signage. Try finding the toilets from the lobby without asking. Indeed, try finding someone to ask or to get you a taxi. I may have been unlucky - the facilities are excellent but when I was there the staff were poor.

Bjoern Winkler
1 year ago – Google

8

Nice hotel, great location. Rooms are well equipped though pricey. Bar has a great selection of gins and wine although our food took a really long time to arrive.

Ben Taylor
1 year ago – Google

10

Went for tea, lovely sandwiches cakes (and tea!). Staff were very helpful and nice. Furniture and décor was fantastic.

Xiaochuan Zhou
1 year ago – Google

9

Best IHG experience ever! When the hotel learns we are in honeymoon, they prepared this honeymoon cake and sent to our room, which becomes a surprise when we came back later that night. Thank you IHG for making our honeymoon experience perfect!

EviL Ras
12 months ago – Google

10

We had dinner at Theo Randall's restaurant and it was stunning as always! The £35 3 course dinner with prosecco is the deal of the century! All the food was amazing! The staff were great and Theo even signed a book for us! A great experience as always and we'll definitely be back!

A Google User
12 months ago – Google

7

Nice room and good location. Food was average. Catering staff were helpful. Dj was fun.

maria trombetta
12 months ago – Google

9

It was very nice to stay in this hotel. We were going for a short honey moon and they made our staying even better that our expectations, costumer service excellent, especially from a girl at the reception Ms A. Ross. We definitely highly recommend this hotel. Thank you so much!

K Free
11 months ago – Google

8

Excellent hotel! This hotel is the definition of luxury in London. Larger rooms are gorgeous and service is impeccable. Highly recommend the breakfast. "Jade" who checked us in at the front desk is THE true example of how a hospitality staff should be; efficient and at the clients service. We truly appreciate the extra kindness Jade showed us as it made our visit to London truly memorable.

Josh Shelby
11 months ago – Google

10

From check in to check out, the staff were perfect. The facilities are impeccable, the rooms comfortable and the overall vibe is welcoming. A sharp contrast to the poor experience I had at the location in Amsterdam... If you have the option to stay here, I suggest giving their hospitality a try.

Henry Strivens
10 months ago – Google

9

The service provided and the facilities were excellent and at the high standard that was expected. We attended for a meeting and refreshments were kept topped up and staff were always on hand to assist if needed. The only slight downside was needing to drop some 100ft into the congestion charge zone to access the hotel as you still have to pay, but this is hardly their fault.

The Singing Tanker Driver
9 months ago – Google

9

This was our second visit to The Intercontinental Hotel for Afternoon Tea. Last time we had the standard Afternoon Tea menu. This time we had the Nordic inspired Christmas Afternoon Tea Which was different but very enjoyable. A very tasty, alternative take on traditional Christmas flavours. The surroundings for the tea room are bright, contemporary and comfortable. The service is professional and prompt with the staff being very knowledgeable about their work. It can easily compete with, and in fact defeat, some of the supposedly more luxurious venues serving Afternoon Tea. Especially when one considers that the standard Afternoon Tea is only £29! Which is amazing value for the standard of quality, comfort and service!

Ryan Wong
9 months ago – Google

10

High end hotel with a bunch of amenities. I am a platinum member of this chain of hotels and was treated well. I got a complimentary upgrade but the view was facing other rooms. 😑 was also offered a complimentary coupon worth £25 for food and drinks in the mini bar. Overall a good experience

William Sams
8 months ago – Google

10

This is my favorite hotel when visiting London. The accommodations are excellent and the staff is very friendly and efficient. The location is prime with superb views and adjacent parks for walking. Oh yes a near by resistance is Buckingham Palace !!

Khara Bi Ayre
8 months ago – Google

5

Good rooms, stayed in a executive room. Great location close to Buckingham palace. Great instant service and concierge team. Breakfast at Theo Randall was kind of boring with slow service but tasted great.

Mohammed Almazrouei
8 months ago – Google

7

Great staff, huge lobby, location is good BUT there is no sauna and steam baths which was very strange and when i asked them, they told me the building was not designed for them 🙄. The check in process was lengthy although i am an intercontinental ambassador member. They did however offer me some coffee at the lounge until my room was ready. This is how it is in London, you have to compromise when it comes to hotels.

Dee Castro
8 months ago – Google

8

Did not stay in the hotel.but had drinks in the bar and it was lovely. Tried the cocktail called creole and it was delish. The bar lined with orchids on the window seal which was pretty cool. Definitely worth a try

Jay See
7 months ago – Google

9

Staff were wonderful, without exception. Building maintained to a very high standard. Suite we stayed in was good and roomy but bathroom second tiniest I have experienced in any hotel.

Malcolm Ash
5 months ago – Google

8

We had a very nice stay. The atmosphere was nice, the excellent doorman was so hospitable and helpful it made going out and returning a pleasure. The room was very nice and the bar and cafe area was a very nice setting. The cocktails were a bit ordinary but the service was engaging and please tell. All in a great hotel experience.

Alexandra Graen
4 months ago – Google

9

My husband and I stayed at the Intercontinental for two nights on vacation in London. It's a truly beautiful hotel. We were upgraded to a Superior Room, which included a bit more space. The room was very nice, comfortable, and traditionally decorated. Thank you for a wonderful stay!

David M
5 months ago – Google

10

Excellent logging. Nice room. Top shelf service. Fine breakfast buffet and cooked food. Both of us were very pleased with our stay.

Jaber Almulla
5 months ago – Google

8

It was a pleasant stay in a nice hotel, but there are two things that weren't as perfect as the rest of things in the hotel: 1- the lightning in the room is bad 2- the service in the lobby was very very bad, I sat on a dirty table for 25 minutes and no one came to ask me if I need to order or to clean the table, the staff were passing near me as no one was sitting on the table! After 25 minutes one of the waiters came to me "after I called her". This experience ruined my night "I lost the mood to order anything" and it's a bad memory from this hotel. but rather than that, every thing was almost perfect.

Kittyjean Anderson
5 months ago – Google

8

A quiet, clean and decent hotel. I got a complimentary upgrade on arrival. Breakfast was served in relatively small space, with no view, but still decent. A few minutes walk from Hyde park corner Tube station, close to major sites along Piccadilly Line. Just above 330 pounds per night. Room not big, typical of European hotel.

diverse beauty
3 months ago – Google

8

Nice hotel in Fantastic location lovely and clean and very helpful staff the guest services manager went out of his way to make sure I'll stay have the wow factor and he succeeded we would definitely stay again the room we had was a sweet that overlooks the Wellington Arch and was worth every single penny it was huge and very lovely bed was comfortable comes with feather pillows as standard but they're happy to change if you have a preference would highly recommend. The hotel has a spa but does not have any pools, hot tubs, saunas or steam rooms it is purely a treatment suite which is decorated to a very high standard with fixtures and fittings that's exube class and taste

Piyush Patel
2 months ago – Google

10

From time we checked in till we checked out, we had excellent service. We stayed 5 nights at this property. Very nice property, great service. Every staff are great and very honest. Rooms condition are updated. We will definitely stay here.

Carol Blevins
2 months ago – Google

8

Great air conditioner at night. Clean rooms, comfortable beds, pillows okay, but that is an issue with everyone. The air conditioning was super cold, which was a major plus. This fact alone will make us stay at this hotel again. On the other hand, the staff in the lobby needs to take classes on how to be friendly. The help desk has an attitude problem, to the point that it makes you want to lose your manners and turn on them quite nastily. Also, housekeeping needs to be reminded to knock before entering a room, especially at night, we still are pondering why she/housekeeping came in our room one night. Even so, we would recommend this hotel because the a/c worked great.

P Strekky
2 months ago – Google

7

High class hotel with all the amenities and service you expect from a 5 star. Virtually next door to the London Hard Rock Cafe and opposite Hyde Park. Close to Green Park and Hyde Park Corner tube stations (Hyde Park a bit closer). Staff are very professional, helpful and friendly. Breakfast is expensive. The buffet option is more than enough.

paddy clarke
1 month ago – Google

9

What an amazing experience. The room was spacious and very well appointed. Shower and bathroom first class. Great views from the room. Staff were quite remarkable, friendly and professional in every department. Restaurant Theo Randall is well worth a visit. Everything they say it is. Thanks.

Linda K
3 weeks ago – Google

10

Lovely place. They always have special scent sprayed in lobby which is amazingly combined with beautiful flower arrangements. Some rooms are very nice and modern but some are outdated. But still will give 5* as it's great hotel and staff is very polite and helpful