 10 9135 reviews

ITC Grand Central a Luxury Collection Hotel Mumbai

Dr Babasaheb Ambedkar Road, Parel, Mumbai, MH 400012, India Access

ITC Grand Central a Luxury Collection Hotel Mumbai

ITC Grand Central expresses its character through a fine blend of Raj era and contemporary design.With elegantly appointed rooms and luxury suites, guests enjoy a panoramic view of Mumbai and the sea. Nestled in our skyzone floors are the spacious Executive club,ITC ONE and The Towers Rooms,offering the finest in-room facilities and services through a highly trained team of dedicated butlers,with daily complimentary breakfast, tea, coffee, refreshments and cocktail hour, select guests have access to ‘Point of View’, the rooftop premium lounge reserved exclusively for in-house guests. This warm,split-level lounge offers a luxuriant retreat with a breathtaking 360-degree view of the city. Kaya Kalp –The Spa consists of treatment rooms, an indoor swimming pool, a gym and salon. The Executive Club rooms pioneer a tradition of corporate hospitality, and the specially designed EVA rooms cater to the needs of the single lady traveller. The Hotel houses 2 speciality restaurants,a 24*7 Coffee Shop and a Bar

Located in the vibrant core of the city centre, our landmark hotel is just 15 minutes away from the Wellington Golf Club, Mahalaxmi Race Course, and Nehru Centre, 20 minutes from Nariman Point, Cuffe Parade, and 45 minutes from the International Airport of Mumbai.
Mumbai is filled with places to explore and gems to uncover. Discover a broad range of architectural styles, some of the best museums and art galleries, diverse theatre, and excellent shopping.

Accessibility

ITC Grand Central a Luxury Collection Hotel Mumbai
Dr Babasaheb Ambedkar Road, Parel, Mumbai, MH 400012, India

Hotel

  • Internet
    High speed Internet
  • High speed wireless
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Valet parking
  • Front desk
    24-hour reception
  • Concierge desk
  • Front desk
  • Work away
    Business center
  • Business services
  • General
    Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    Boarding pass print-out available
  • Currency exchange
  • FREE newspaper delivered to room
  • FREE newspaper in lobby
  • FREE shoeshine
  • Full service housekeeping
  • Hair dryer
  • Housekeeping daily
  • Ironing board
  • Laundry/Valet service
  • Onsite laundry
  • Security
  • Shoe shine stand
  • Turndown service
  • Valet cleaning
  • Valet same day dry cleaning
  • Wakeup service
  • Outlets
    Florist
  • Gift/News stand
  • Hairdresser/Barber
  • Accessible
    Accessible facilities
  • Elevators
  • Events
    Wedding services

Rooms

  • Communication
    International calls
  • Long distance calls
  • Speaker phone
  • Bedding
    Branded mattress
  • Super comfy bed
  • Special features
    Blackout drapes/curtains
  • Soundproofed room
  • Bathroom
    Bathrobe
  • Hairdryer
  • Slippers
  • Food & Beverage
    Coffee/Tea maker
  • Minibar
  • Entertainment
    FREE newspaper
  • Business
    Data port
  • Desk
  • General
    Safe

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Health club
  • Sauna
  • Spa
  • Steam room
  • Fitness
    Exercise gym
  • Fitness center
  • Gym

Food and Drink

  • Meal plan
    Buffet breakfast
  • Carryout breakfast
  • FREE breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Hot breakfast
  • Special attention
    FREE in-room coffee/tea
  • Services
    24-hour room service
  • Room service
  • Room service - full menu
  • Kitchen facilities
    Ice machine
  • Kitchenette
  • Outlets type
    Coffee shop
  • Food and beverage outlets
  • Lounges/Bars
  • Restaurant

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • FREE breakfast
  • Buffet breakfast
  • Hot breakfast
  • Carryout breakfast

House policy

  • Check-in Time: 14:00
  • Check-out Time: 12:00

Cancel policy
Cancel policy may be more restrictive based on rate / room booked, season, special events

Travel with others

Children policy
Room rates include the accommodation of children (11 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Pets are not allowed.

Payment type

    

Languages spoken

  • Bengali
  • English
  • Hindi
  • Kashmiri
  • Marathi
  • Panjabi

Environment

Property's Green Action

We aim to reduce energy usage per hotel room. We implement water reduction methods that do not affect the guest experience. We support Fair Trade practices. We also increase procurement of food and beverage grown and produced locally and minimize the procurement of overharvested or endangered species of both plants and animals.

Certifications

LEED Platinum

The Leadership in Energy and Environmental Design (LEED®) standard, developed by the U.S. Green Building Council (USGBC), recognizes best-in-class building strategies and practices. It certifies that green buildings meet standards of energy efficiency, conservation, and community sensitivity.

LEED-certified buildings reduce energy and water by as much as 40%. LEED certified buildings save resources and have a positive impact on the health of occupants, while promoting renewable, clean energy.

USGBC's rating system has four levels: Certified, Silver, Gold and Platinum. Green Building Councils in other countries have similar programs.

ITC Hotels Responsible Luxury

ITC Hotels is the only company in the world of its size, to achieve the environmental distinction of being water, carbon and solid waste recycling positive. ITC Hotels have become renowned for delivering a luxury yet sustainable experience for its guests at its properties throughout India'. The group's commitment to "Responsible Luxury" sets a benchmark for the industry as the first premium chain to achieve the prestigious LEED® (Leadership in Energy & Environmental Design) Platinum rating for all its luxury hotels.

Their initiatives include:
- More than 50% of the total electrical energy demand at ITC hotels is met through renewable sources
- A significant amount of food & beverage used and served at ITC Hotels is procured locally
- ITC Hotels treat and recycle enough water to irrigate 65,000 trees annually
- ITC Hotels annually offset carbon emission equivalent to carbon footprints created by flying across the globe almost 1200 times
- The energy produced through wind farms at ITC Hotels is enough to light up the Delhi-Mumbai Highway for one year
- ITC Hotels treat and recycle enough water to irrigate 65000 trees which aids in sequestering approximately 13000 tonnes of CO2
- The hot water generated at ITC Hotels through the use of solar energy would be sufficient to address the average hot water consumption of 6000 household / families
- ITC Hotels support local livelihoods by ensuring that they source more than 40% of their edible ingredients within 100 miles of their hotels in the region. In the process they minimise their carbon footprint while retaining the freshness of the ingredients in their menu
- ITC Hotels endorse socially and environmentally responsible forestry by ensuring that more than 50% of the paper, stationery and wood is either FSC (Forest Stewardship Council) certified, sourced locally or recycled.
- ITC Grand Chola is the World's largest LEED Platinum certified green hotel
- ITC Gardenia, ITC Windsor, ITC Maratha and ITC Grand Chola are powered 100% by renewable energy
- ITC Sonar is the only Hotel in the World to have earned carbon credits
- Five of the hotels operate on wind energy; the largest self owned wind farms (29.5 MW) by any hotel chain in the world, for captive consumption - ITC Gardenia included
- LEED platinum rated
- Shrinks guest's carbon footprint by over 60% when they chose to stay there
- Wind cooled lobby
- Vertical gardens
- ITC Gardenia uses frontier green technologies in its systems like water recycling, energy and waste management, along with eco friendly materials in its architecture and décor
- This commitment to greener practices also extends to the services that they offer. From green banquets to green conferencing
- The wood used in the hotel has been out-sourced from The Forest Stewardship Council (FSC). Which means that all the wood received from them is certified not to be from natural forests, but from special forests grown for this purpose. Also 74% of the wood including the flooring is made out of engineered wood using wood dust. These have been made into cedar-finished ply
- Extensive use of CO2 sensors are in place for better management of IAQ and ventilation
- In the Sewage and Sullage Treatment Plants, there are separate treatments for Black and Grey water and with UV, there is a reduction in maintenance cost
- The hotel has double insulated windows to ensure temperature control at the least cost
- Natural light has been used as much as possible
- Solar Energy has been used for outdoor lighting, steam generation and the hot water system
- Rainwater harvesting systems are in place
- Water efficient fittings are operated in guest rooms and public areas
- ITC Gardenia has been conducting ongoing awareness programs for local school children on Responsible Luxury along with the guided hotel tour

Most helpful reviews 9 135 reviews

Adarsh Kumar
10 months ago – Google

10

Nice ambiance and good staff. ITC’s are always better than other.

basil paul
11 months ago – Google

6

Interior of rooms are decently good but feels little aged. Bathroom are neat and clean but due to aging some tiles are having gaps. Staff having good hospitality culture.

vaani saraswat
11 months ago – Google

10

Amidst all the chaos, an exhausting travel, jet lag and the fear of catching the virus, I felt extremely comfortable staying at the hotel.
From being connected to the person in charge, to a lovely communication, a highly professional and tranquil check in and assertive measures taken during the pandemic, the stay was extremely warm and cozy.
Even though my first stay at the hotel was due to an unprecedented time, I am certain to come back and have a blissful stay again, and enjoy all the services and facilities that aren’t available at the moment due to COVID19 (to ensure complete safety of the guests).
I am glad to add ITC Grand Central as an amazing hotel and a must come again place to my list of pleasant stays in the world.
I highly recommend this place for people seeking a delightful yet homely place to stay at.
Thank you for the lovely service.
Until next time.

Sherna Cooper
11 months ago – Google

9

Great location. Excellent, accommodating and very efficient staff. Special mention of Dominic - the very patient and efficient hotel rep at airport and Anokha and Nikita at the hotel

Quarterdeck Chalets
1 year ago – Google

10

A beautiful hotel in all respects from its architecture to its stylish and luxurious feel...to its A++ customer satisfaction and service. The stay the food the facilities are all at the top of their game. A highly recommended destination for a very comfortable stay be it a business trip or a family vacation. The food too in the establishment was of stupendous taste and quality. Will definitely visit again and again.

Saurabh Barda
3 years ago – Google

10

According to Google I have visited that place and it asking me to review it. Actually I might be going somewhere else. 😅

No problem I will review it. Honest review..
Great looks from outside lighting towards trees, lighting on building walls, plants in rows watchmen well dressed vehicles moving in queue. It looked super cool.

You can definitely stop there and have a selfie.

aparajita bahadur
3 years ago – Google

10

Beautiful hotel with lovely landscaping. Regular venue for a lot of corporate events but getting here is a task. Plan your journey ahead. The coffee shop in the lobby is a great place for casual meetings.

Fauzia D.
3 years ago – Google

10

Great place to stay/visit. You will love the interiors and adore their staff. Food is definitely good as they have a huge spread, definitely well crafted menu catering to many cultures and ensuring quality. You should definitely visit the rooftop (30th floor) for the view of the city. Overall, you will not get disappointed.

Rishabh chandyok
3 years ago – Google

10

Went to attend a professional event along with my office team. Ambiance was great with fantastic dinner arrangements. Hotel staffs were highly professional. It was a very pleasant experience and enjoyed together with office colleagues. Recommend to consider for parties and get together.Nice

Sunil Parekh
3 years ago – Google

9

The food is just outstanding. Location is nice, massage chairs in junior suites are divine, banqueting area is stylish, many types of cuisines available. Nice small swimming pool & gym. Fun place, luxury hotel.

ARJUN M K
3 years ago – Google

10

Luxury hotel. Conducted an event there.
Arrangements for more than 600 people were made in the hall/dance-hall. There was option for open dining, but it got messed up due to rains. The place is expensive and upscale, attracts higher echelons of the society. The property is iconic in architecture and it is well maintained. The staff is extremely courteous and attend to your needs gracefully.
Valet parking facility is available here.
In-house restaurants and coffee-shops offer fine range of cuisine.

KUNDAN KUMAR
3 years ago – Google

10

Went to attend a professional event along with my office team. Ambiance was great with fantastic dinner arrangements. Hotel staffs were highly professional. It was a very pleasant experience and enjoyed together with office colleagues. Recommend to consider for parties and get together.

Sameer Johri
3 years ago – Google

9

Very nice location , 1 km from lower parel station. Room are very nice and clean. Breakfast is awesome. Nice and relaxing sitting area.

SuResh PaTel
3 years ago – Google

9

The overall experience of the hotel was very good. I had visited this hotel for official purpose. The destination of the hotel was very good. The location of the hotel was nice. The appearance of the hotel was beautiful. The food quality was nice in the hotel. The activity was arranged by the hotel. The internet facility was provided in the room. The service was good in the hotel.

Suhail Moin
3 years ago – Google

9

Nice place to stay , close to downtown. The property is dated however they have been renovating the rooms to offer upgrades. The cafe on first floor where breakfast I served is usually over crowded. Try making it early for breakfast to avoid the rush

Dharmesh Khatri
3 years ago – Google

9

Very good ambiance and quite place with responsive and helping staff. Comfortable room. Also centralized place with all thing available around.

Rajat Goel
3 years ago – Google

9

Traffic at location. Otherwise one of the poshest locations in Mumbai. Well connected by taxi and local. Rooms are comfy and spacious. Room service is very smooth and prompt. Multiple food options serving different cuisines in the hotel itself ensure you get the food of your dreams. Overall, an amazing experience.

Shekhar Deshpande
3 years ago – Google

7

Rich yet not on your face ambience.
Excellent courtesy of staff. Glad to see that some local Marathi people are working here as waiters/ attendants.
Front desk staff was very aware and forthcoming.
Plush appearance overall to the hotel.
But Mumbai being the place it is, the area the hotel can occupy is finally limited. Can't obviously see vast stretches of lawns!!
Located right in the middle of hep part of the city, in Lower Parel.
Has many pubs and bars in vicinity too...

Su
3 years ago – Google

10

The service here is quite good. Their all day breakfast menu at the pavilion is quite elaborate. Their French toast is one of the best I've tasted

Ankit Gera
3 years ago – Google

9

Great service, food, staff, breakfast, rooms... Small swimming pool but ok... Gym is good.... Had a real comfortable stay... The team to good care of Mrs and my colleagues... Wonderful experience

Tushar Rane
3 years ago – Google

9

Superb 5 star hotel. Excellent place for verious type of conferences and seminars. They made a fantastic arrangements. The ambience as well as food here is awesome. The cleanliness is very perfect. One can have a pleasant time here. The staff here very polite and helpful.

Manian KBS
3 years ago – Google

7

Old but reasonably maintained property. Spacious... Situated in the heart of the city. Food quality is above average. Security and Front office have a laid back attitude. No sufficient parking space and driver amenities.

Saurabh Mishra
3 years ago – Google

7

Luxury in true sense. Rooms are spacious and up to the mark. The best part about this hotel is the amazing quality of service. You ask for any type of service, and it's there! Staffs are quite well behaved and always smiling. Buffet breakfast is sumptuous and lavish in true sense. Don't afford to miss out South Indian delicacies in breakfast.

ahmad fadhlullah
3 years ago – Google

10

Grand colonial building with luxurious feel, spacious rooms, good spread of menus for breakfast buffet.

Excellent service by the staff is definitely its strongest point. Right from the entrance, from the doormen to the front desk staff are very helpful. The receptionists/greeting ladies roaming around in front of the reception counter are very helpful, trying to approach you even before arriving to the reception counter. The staff are courteous enough to entertain questions asking for suggestion regarding the local places of interest.

Asif Rampurawala
3 years ago – Google

8

Really nice hotel only thing it lacks is a view. Like all ITC hotels the Grand Central also has great ambience. The rooms are really nice and service is prompt. The breakfast menu offers really nice Indian spread along with the usual American and English breakfast options. There is an awesome kebas restaurant which make some lovely kebabs. The honey almond tart is my all time favorite.

Rajiv Shah
3 years ago – Google

9

Excellent service by the staff. They were super courteous. The property is well maintained with lovely ambience. Not sure about the rooms as we weren't staying. The location of the Hotel is also an added advantage.

pragya singhal
3 years ago – Google

9

Beautiful architecture building, right on the highway and with easy access. The roof tops have one of the best views of the nearby societies, specially at night. But what is special about ITC is the food. Best indian food-specially the Dal Bukhara! Hospitality and comfort are of course a given. Overall , if you are travelling to Mumbai with an intent to exploring the city and need quick access to prime location, this may be a good choice amongst 5 star hotels.

Sid Shah
3 years ago – Google

10

Good rooms. The people working there are very very courteous and always greet you with a smile. The doorman is also a very sweet and helpful person. The concierge was also very helpful. I needed a document printed and they asked me to email it to them and they printed it and got it to my room. Phenomenal stay experience, very happy

Rama Reddy Karri
3 years ago – Google

9

It is a great place for those who can afford. Food (Buffet breakfast and dinner) is extremely good. The chefs include a South-Indian Master chef who prepares the Dosas so well. He prepares South Indian filter coffee with the classic aroma. Rooms and other facilities are on par with any 5-star hotel

Nikita Panchal
3 years ago – Google

9

The ambiance of the hotel is just very amazing and pleading to the eyes. The staff and help people are courteous. Had a complete safe and stress free check-in and checkout here.
Food served here is also very tasty

marmika golatkar
3 years ago – Google

8

It is a great place. Located at the centre of the city, that is Parel, it's easily accessible, and easy to find. This place has a great view. The rooms are magnificent and the service is great. The staff is very Friendly and co-operative. Well trained staff. The service is great. Food is good. I didn't get to have any beverage so I don't know much about it. But overall a great place.

MILAN ZATAKIA
3 years ago – Google

8

A nice city centre hotel of the ITC group. Well located and well maintained. Good fine dining and meeting room options too. Close enough by Mumbai standards to the distant suburbs and city too.

V DO
3 years ago – Google

7

Nice upscale hotel. However, the property is getting dated and needs refurbishment in the rooms. Nonetheless, the rooms are neat, clean and well maintained. Service levels are really nice - warm and friendly. Breakfast is very nice. Spread is good. Also don't miss dosas made by the old chef - he really adds a personal touch. Gym is small across 2 levels but still nice and functional. Centrally located property.

Srijan R Shetty
3 years ago – Google

7

Spacious but dated rooms, with the staff making sure you personally feel the luxury. While I would give five stars to the staff, there's a huge scope of improvement for the rooms especially to justify the price tag compared to stalwarts like Grand Chola.

Vardhman Sidhu
4 years ago – Google

9

Location is easily reachable, rooms are very good and provide every service you need, views are nice from the high floor rooms and the food is very delicious. Its overall a great hotel to stay in.

Arnold Coelho
4 years ago – Google

7

The staff was very helpful and co-operative. Got things done swiftly. The food and service was excellent

Kartik Gandhi
4 years ago – Google

7

The Hotel Property is little aged but has all the things that you need and expect from a five star ITC. Like other ITC , this does have Bathtub but it also lacks Glass bathroom with shower. The staff is extremely courteous and helpful. Special thanks to Prajakta for helping me out with the check in. Go to K&K for delicious North Indian food.

Jothsna Manna
4 years ago – Google

10

This place is very luxurious with high end rooms and the service is top notch , it is present at a very clean area also. Would recommend to go to this place if expense is not to be considered

Charudatt Gupte
4 years ago – Google

10

The best Sunday brunch in Mumbai. Kebabs and Curries is a great place to dine. Begin with starters in veg and non veg. Don't miss the fish starter. Wash it down with a superb selection of spirits. Main course don't miss the mutton and the Biriyani. Superb service of the staff. Ask for Hrishikesh to help you along the gastronomic journey. Must visit this place.

pankaj kankaria
4 years ago – Google

9

One of the best hotels I have been to. Delicious food, courteous staff, lavish interiors, beautiful pool & trendy Gym. The Club bar on roof-top is very beautiful. The millet kheer is awesome. Loved the concept of reviving forgotten cereals & pulses of India.

Parag Jain
4 years ago – Google

10

Amazing hotel. Fantastic staff and good rooms with panoramic views from higher floor.

The open area on 30th floor in evenings is a wonderful place to enjoy mumbai skyline.

Very comfortable bed and good collection of in room tea and coffee.

Overall I had lots of fun.

Andrew Burbidge
4 years ago – Google

9

Stayed at this hotel on a business trip and the service was brilliant. There is an Indian restaurant there and I advice asking the Chef to prepare a meal made up of dishes to his recommendation. It was one of the finest Indian meals I have ever tasted anywhere.

Gurpreet Bakshi
4 years ago – Google

6

It used to be fun/ great food once upon a time at ITC Grand Central. Now it's just hotel having some restaurants in it.
Needs to work on its lost Glory

Medha Adhyaru
4 years ago – Google

7

The Hornby's Pavilion for a sumptuous Sunday brunch. A must for a wonderful satisfying experience. The salad options delicious melting hot sodas by Chef Raman and the never ending options in Indian, Chinese and Continental sets the mood for the week ahead.

Abhishek Shastri
4 years ago – Google

7

Great property. Excellent event management services. Absolutely delicious food. I loved the vintage appeal of the property. The staff is very courteous and professional.

Rahul Ghag
4 years ago – Google

9

Best and Nicely Managed. About Restaurant Food Taste is So Good. And About Room Very Good Service and Management. Service is Very Nice. Also get Spectacular View in Rooms.

Roshni M
4 years ago – Google

5

Spacious lobby. The place was quiet and serene. The dining area was dimly lit. Nothing too fancy about it. Food was average. It was a buffet menu served on the table. Service was slow.

Alok A
4 years ago – Google

9

Got room with a good view, plus comfortable bed, international electric outlet, mini-fridge, iron etc. Regular housekeeping. Decent gym on premises, and hotel is close distance from most parts of the old city. Palladium Mall is walking distance and Gateway is 100Rs away on Ola cabs. Restaurants at the hotel are too pricey!!

NITIN KARANDIKAR
4 years ago – Google

10

It is always a pleasure to visit ITC Grand Central. I love its ambience..... food and above all a very wonderful service !!

Taronish Elavia
4 years ago – Google

9

Beautifully appointed interiors mask the fact that this was an old cigarette factory. Amazing facilities, and I personally love Hornby's Pavilion

Yair Hoffman
4 years ago – Google

10

Luxury rooms
Great service
Delicious local and international food
Not too expensive (in Eurpian rate)

Maulik Mehta
4 years ago – Google

8

Went there for coffee with a friend. The espresso is way too strong and was lukewarm. Cookies served with the espresso were some ITC brand cookies which is surprising considering they call themselves a luxury hotel. Ambience of the coffee shop is just ok. Not that great. Service is good and prompt.

HARESH VAGHASHIYA
4 years ago – Google

10

Nice composite Breakfast options available here, allows you to choose between Indian, American and Continental options.
It's more than enough for one at the price they offer is Unbelievable!

Akshat Kumar
4 years ago – Google

5

Staff is average. Food is avwrage. Great looks. Still only as good as a 4 star

aklanta kalita
4 years ago – Google

7

Easy access location, nice ambience, courteous staff, good food and service. With all these, it's a wholesome package.

Vikas Gupta
4 years ago – Google

7

Hotel was pretty good. The room that I got was large and had the facilities expected from a five star hotel. Service is good and staff is friendly. Breakfast spread and quality is good. However the room keys malfunction quite frequently. Is perfect for a business traveller.

KALYAN RAUT
4 years ago – Google

9

The rating of the most popular and famous star hotel in Mumbai have five but in my view it's seven. Mumbai is a limited area, place of scarcity but ITC grand Central never allow you to feel such way. Excellent rooms, location, staff and great service. Food are awesome in quality and also in variety. Hotel is costlier comparing other few. They don't allow you to complain. Strongly recommend for family stay.

Satyajit Mugdar
4 years ago – Google

9

Luxuries hotel in lalbaug and parel... Mumbai indian team for IPL some time take rest here...on of great Mumbai view from hotel

p may
4 years ago – Google

10

The coffee shop Hornby , ambience is just wonderful.The sun light that falls over makes the place look natural bright giving an open cafe feel.

Shrinivas Varunjikar
4 years ago – Google

9

Excellent place to stay, have food and do business... Excellent management with linient staff... Wow

matt Farmer
4 years ago – Google

8

Nice hotel, big room with good service

rajeshwar k
4 years ago – Google

8

Rooms are great though decor n style is bit old..corridors lined with old mumbai n central pictures..can't expect more spacious in this overpacked city..liked the buffet breakfast..loved the indoor swimming pool & spa..best for business travellers..

Samarth Verma
4 years ago – Google

10

This was my first stay at an ITC property. The decor was old fashioned and very elegant. The detail in their architecture is really appreciable. 5/5

abhishek desai
4 years ago – Google

8

It was no doubt about the ratings being one of the best Hotel of Mumbai. A little higher in the cost compared to other five star Hotel .Morning breakfast was outstanding. Location is excellent.

pawan soni
4 years ago – Google

7

Great hotel. Rooms and decor are a bit old but the awesome service and caring staff more than makes it up for it. Location good on map but to get to main lower parel area it takes a lot of time due to traffic and metro construction.

Gautam Mehta
4 years ago – Google

10

K&K Restaurant .... Underrated food.... Just amazing food ... Chef Patrick has a gift ....one of my top favourites and never been disappointed in all these years... warm and caring staff.

Breno Araujo
4 years ago – Google

9

Very nice infrastructure, the room was comfortable and service is very good, everyone was very nice and attentive. The food was great, international options for breakfast and the new year eve had a great selection of alcoholic drinks included in the price.

Bhavesh Dodia
4 years ago – Google

8

This was a first time for me at any ITC Hotels property and it didn't disappoint. The hotel staff, services, rooms and the food are all exceptional. Our room had a fantastic view of the Mumbai skyline, they were clean and had everything we'd want and more. Breakfast was served in the ballroom. Too many options. Staff were courteous and took good care to ensure we had a pleasant stay. Point of View Lounge on the 30th floor is a good place to spend time watching the sun set behind the high rises.

The only little problem was the TV connection. Even though it was a Sony TV, the connection was from the Cable TV age. All the channels showed poor quality picture, I'd switch to my mobile phone to watch the match.

Besides, I don't think you'd leave from here unhappy with the experience.

Ketan Mhatre
4 years ago – Google

10

Very good customer service and food and an excellent location easily accessible from the main road. My family enjoyed the dinner buffet in the coffee shop

Satish Pendse
4 years ago – Google

7

Conveniently located good place. I attended conference there. Food is good. Nice ambience

Amit Tambe
4 years ago – Google

10

This was the first hotel to see value in being mid-town. They clearly reaped the benefits of being first. Now they have more competition but their food is unbeatable.

Rahul Tiwari
5 years ago – Google

9

The location is good and the ambiance was astonishing. I enjoyed the event and my evening at Grand Central. Since I did not stay there, I cannot comment on the rooms or the room service but whatever time I was there at the event, I enjoyed it.

Siddharth Dialani
5 years ago – Google

6

Given the amount of money you spend on this hotel, it is not worth it.
Rooms are luxurious with comfortable beds. Bathrooms are good too.

However, following are the cons -
- Bathrooms weren't cleaned properly.
- Their TV and cable connection is from stone age era.
- In one-off case, we got calls at 1am from staff

Pros
- Luxurious rooms
- Breakfast buffet is amazin
- Hotel has a nice environment, making you feel fresh and energetic

Shayne Mathews
5 years ago – Google

7

I had pretty bad check-in experience. Apart from that the hotel has all good qualities of a classic ITC hotel. The breakfast service was good, room service was pretty good as well and the staff helped me coordinate a great checkout while I was rushing between meetings.

Prakash Iyer
5 years ago – Google

10

As good as it gets! Truly a great hotel. Very luxurious. Excellent coffee shop. Vast buffet spread!

Ritesh Bhatt
5 years ago – Google

7

Good hotel. Good service. Good space for conferences and events. Good food, rooms. Centrally located.

Ritesh Pothan
5 years ago – Google

10

My favorite weekend hotel. Good food as compared to most five stars. In the middle of nowhere sadly

Natalie Smellie
5 years ago – Google

8

Really nice ambience, lobby area is amazingly beautiful and has a fresh scent of spring. Hotel staff was very professional and welcoming. Rooms are well kept although the linen seems quite worn. Wifi access was an extra cost for a hotel that host a lot of business travelers this was surprising. Breakfast was at an extra cost (if you decide not to go to the buffet) which serves the same items. ..this also not reasonably priced. Average (USD 50) for 2 persons if you are having omelet, toast, fruit, juice n coffee... (don't get the croissants)

Prashant Kumar
5 years ago – Google

10

It is a very charming Hotel with excellent service. Location is its prime calling, being close to South Mumbai's business district. The rooms are spacious and well furnished. The variety of food / restaurant is very good.

Avinash Pai
5 years ago – Google

7

Good hotel with good service. The vip lounge on the top floor is very good.

Akash Doshi
6 years ago – Google

5

Room was okay but only after changing it because of the smell. Breakfast was alright with some lovely unusual things like green Thai curry, but none of the staples like decent baked beans or hash browns. Dinner was actually rather good! Lack of free internet was ridiculous in a business hotel.

Lokesh Tiwari
6 years ago – Google

10

Awesome hotel, Got chance to visit inside by Government of maharashtra

Phalgun Gujjar
6 years ago – Google

6

An average 5 star property the rooms are old. The bathrooms look their age. Worst part, they charge for wifi.

Lynn Eide
6 years ago – Google

9

amazing experience staying here! We loved the service!! Especially from the check in desk, aditi in the restaurant and rohan too. Also pooja helped make our trip extra special! Also so peaceful inside the room!