 8 927 reviews

The Carlton Tower - Jumeirah

On Cadogan Place Knightsbridge, London, ENG SW1X 9PY, United Kingdom Access

The Carlton Tower - Jumeirah

** Full renovation planned for 1 September 2019 - summer 2020. Hotel will stop receiving guests during renovation period**

Situated in the exclusive Knightsbridge district of London The Carlton Tower - Jumeirah is a luxury retreat in the heart of the city. Just minutes from Harrods and Harvey Nichols a short walk from Hyde Park and the Victoria and Albert Museum guests will enjoy five star service and stylish surroundings.
The hotel offers rooms and suites ranging from comfortable Superior and Deluxe Rooms to extra Spacious Junior Suites and the opulent Royal Suite. Each room features custom-made furniture complemented by marble bathrooms complimentary WiFi and state of the art entertainment facilities including in room iPad and a Geneva iPod docking station and alarm clock. Nespresso coffee machines are also provided
Guests receive complimentary access to The Peak Health Club and Spa including 20m indoor heated swimming pool and sauna steam room and gym and timetabled exercise classes. Additional services including spa treatments and personal training are available.
Dine at your choice of three restaurants and bars. Savour award winning British cuisine at the stylish Rib Room Bar and Restaurant including signature dishes of prawn cocktail and roast rib of beef or sip a cocktail on the terrace. Indulge with afternoon tea or a relaxed meal in the Chinoiserie. Enjoy a healthy buffet lunch in The Club Room.

Jumeirah Carlton Tower is located on corner of Sloane Street and Cadogan Place in Knightsbridge central London. Overlooking Cadogan Gardens the hotel is a short walk from Harrods Harvey Nichols and Hyde Park and offers easy access to the City and West End. Chauffer service available close to Victoria Station short walk from Knightsbridge and Sloane Square tube stations.

Accessibility

The Carlton Tower - Jumeirah
On Cadogan Place Knightsbridge, London, ENG SW1X 9PY, United Kingdom

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • High speed Internet
  • High speed wireless
  • Transportation
    On-Site parking
  • Parking
  • Front desk
    24-hour reception
  • Bell staff/porter
  • Concierge desk
  • Express check-out
  • Storage space
  • Technical concierge
  • Work away
    Business services
  • General
    Air conditioning
  • Connecting rooms
  • Non-smoking rooms
  • Hotel service
    24-hour security
  • Currency exchange
  • Dry cleaning
  • Full service housekeeping
  • Housekeeping daily
  • Laundry/Valet service
  • Onsite laundry
  • Public address system
  • Safe deposit box
  • Security
  • Shoe shine stand
  • Valet same day dry cleaning
  • Wakeup service
  • Travelling with others
    Babysitting service
  • Children welcome
  • Accessible
    Accessible facilities
  • Accessible parking
  • Accessible rooms
  • Elevators
  • Events
    Catering services
  • Conference facilities
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Bedding
    Super comfy bed
  • Special features
    Blackout drapes/curtains
  • Soundproofed room
  • Bathroom
    Bathroom amenities
  • Food & Beverage
    Minibar
  • Entertainment
    Cable television
  • General
    Safe

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Health club
  • Sauna
  • Spa
  • Whirlpool

Food and Drink

  • Meal plan
    Buffet breakfast
  • Continental breakfast
  • Full american breakfast
  • Special attention
    Lobby coffee service
  • Services
    24-hour room service
  • Room service
  • Outlets type
    Lounges/Bars
  • Restaurant

Breakfast

  • Buffet breakfast
  • Continental breakfast
  • Full american breakfast

House policy

  • Check-in Time: 14:00
  • Check-out Time: 12:00

Cancel policy
Cancellation policy defined in each rate - see rate rules. Cancellation must be made through the original channel prior to cxl deadline or a cancellation penalty will be charged. Cancellations via phone/email/fax not accepted. No show charge is one night stay plus tax. Exceptions may apply for specific rates or events.

Travel with others

Children policy
2 children 0-11 years old stay free when sharing a room with max 2 paying adults using existing bedding. Children 12 years and above are considered as adults//food and beverage - children 0-2 years old eat for free. Children 3-11 years pay 50pct of adult price

Payment type

     

Language spoken

  • English

Welcome capacity

  • Number of Meeting Rooms: 9
  • Number of Sleeping Rooms: 216

Parking

  • Accessible parking
  • On-Site parking
  • Parking

Amenities

  • FREE operator assisted calls
  • International direct dialing
  • Audio visual equipment
  • Cellular phone rental
  • Fee per additional page of incoming fax
  • Fee per additional page of outgoing fax
  • Local calls
  • Conference suite
  • Meeting facilities
  • Toll FREE calls
  • Computer
  • Business services
  • Computer rental
  • Fee charged for first page
  • Fee charged for first page of outgoing fax
  • Newspaper
  • Convention centre

Environment

Property's Green Action

We have ongoing initiatives with regards to recycling aluminium, cooking oil, plastic and paper. We are also focused on our carbon footprint and are looking at ways to measure the environmental impact of our operations.


  •  Local community involvement

Certifications

Green Globe

Green Globe’s International Standard for Sustainable Tourism is a certification scheme that requires hotels to report on their sustainability performance throughout their supply chains. It traces its roots back to the United Nations Rio de Janeiro Earth Summit in 1992, where 182 Heads of State endorsed the Agenda 21 principles of Sustainable Development. The standards are a collection of over 330 compliance indicators that are applied to 41 individual sustainability criteria - these can be divided into four themes:

• Sustainable Management
• Social/Economic
• Cultural Heritage
• Environmental

Clients can calculate their CO2e footprint, the financial cost of that CO2e, and track their performance of energy and water consumption and non-recyclable waste production. The certification is only awarded to members that have a compliance rating of at least 51%. The award can then only be maintained if members continually improve by 3% every year.

Most helpful reviews 9 27 reviews

matina tsoukala
2 years ago – Google

10

A truly 5star experience. The room was spacious, the staff extremely helpful, the spa in the peak is magnificent and the food in the rib room one of the most unforgettable dining experiences in my life!!!

Shakila Matthews
2 years ago – Google

10

This is my favourite hotel in London at the moment. Everything about the hotel made me feel comfortable and at ease. The staff are all so lovely and helpful. The little things made me feel so happy like the staff always remember my name when saying good morning to me when I am walking around. The hotel has a 24 hour gym and Codagan Gardens if you fancy going running outdoors.

Bin Saad
2 years ago – Google

10

Great service Perfect atmosphere nice food . Staff so kind to be with. Dont miss the soup Arabic coffe And best rice you can have

Amir Modarres
2 years ago – Google

9

My favorite hotel in London I have visited this hotel several times, in the past few years and one of the things I like is service consistency, which is very rare nowadays. Below is a summary on some of the things I personally care about when choosing a hotel: 1. Friendly staff 2. Clean and nice rooms 3. Good food (room service, breakfast and lobby) 4. Great location

Andreas Strasser
2 years ago – Google

6

Attended several events there in the past. Good location and nice conference facilities, but no healthy food choices during breaks. It's muffins and cookies, haven't seen a tiny bit of fruit...

Sylvain de Crom
2 years ago – Google

8

I presented at a professional event here, the venue is great! The video tools however where not so good. I had a flickering screen on one day and a fuzzy projector the next

Rickson D'souza
2 years ago – Google

10

I’ve stayed at a lot of hotels and there’s tons to compare from amenities, service, room type etc... but here is my take on this masterpiece I couldn’t find what I thought was the right email address to reach the hotel before our stay. So I mailed them on the common Jumeirah email address and also sent them a message on Facebook literally a day before reaching there. They gave us a complimentary room upgrade... and the concierge got us sorted with dinner reservations and with tickets for a show which he recommended and it was awesome Special shout out to Irkali. This Georgian superstar helped us check in and then got us an upgrade and even sent us a box of chocolates later in the evening to our room. Honestly from a service standpoint this place is unbeatable. I cannot remember any person serving us without a smile. You guys are awesome. Will make it back to this hotel on our next trip to London Great job Guys

Gabriel Buck
2 years ago – Google

9

What makes a great hotel? … it’s the staff. Tonight, at an event dinner after I inadvertently knocked over a glass of red wine all over my white shirt. (My fault entirely). The staff came to the rescue. Much to the amazement of my fellow guests I was, within a short period of time, back at the dinner table looking fresh as a daisy. Well done and a great many thanks to the staff at the Jumeirah Carlton Tower.

Alison Smith
2 years ago – Google

9

Beautiful hotel in the heart of Knightsbridge. Friendly, accommodating staff and comfortable rooms. Many have balconies and a park view, all rooms have excellent tea/coffee making facilities, luxury toiletries and v comfy beds and seating areas

John Sterling
2 years ago – Google

10

Unlike a recent disappointing visit to the rib room, this was a private fully catered banquet and this was the Carlton Tower at its best. The quality of the food and presentation, the service were all first class. Well done.

Denise McGinty
2 years ago – Google

10

my favourite hotel in London...its the ONLy one I stay in when visiting. The staff are amazing, they have this new system called KIPSU which is a messaging system to handle your requests with immediate effect. I loved my last stay, and hope to be back again soon.

J Pure
2 years ago – Google

10

Attended a wedding reception in the upstairs Hall. It was an incredible night which wouldn't have been possible without the help of the generous staff, waiters, and doormen. I felt like a princess!!!

vanessa yang
2 years ago – Google

9

Amazing sevice. Seriously, but don't know the room though. Just for the meeting.

Andrew Watt
2 years ago – Google

7

Great service and food. Conference facilities were fine.

Suzie Burton
2 years ago – Google

10

This weekend i stayed here with 3 friends to celebrate a special birthday. The service, the rooms and breakfast really exceeded expectation. We were upgraded on arrival and they did everything to ensure the birthday celebration was special. I was really impressed with the service from the moment we stepped into the hotel, to the moment we left. I look forward to returning!

Adnan A
2 years ago – Google

10

If you are lucky and given rooms by slaone street 👌

Zahra Alzubaydi
2 years ago – Google

9

Best cheesecake in London. Nice atmosphere, very cosy and lovely ambiance.

Viva Emptiness
2 years ago – Google

9

Hands down the best hotel I've ever stayed in. The staff are all on the ball, I mentioned in passing we were staying for my OHs birthday and an hour later they had sent up a cake and written a birthday card for him! Beds are insanely comfy and the rooms have everything you'd ever need from earplugs, coffee machine and brolly to deep sleep pillow fragrance and speaker in the bathroom. Will definitely stay here again.

Yadvindera Dhariwal
2 years ago – Google

6

I feel they need a bit more space downstairs always a bit of a hulabaloo sometimes.

Musaid Alenezi
2 years ago – Google

9

Luxury hotel clean and very nice place to stay with busy lobby. Luxury restaurant for breakfast and dinner.

Mohammed Shanshal
2 years ago – Google

10

Excellent place for an afternoon tea - business meeting or social meeting

Rahul Patel
2 years ago – Google

7

Nice hotel - attended a gala dinner, the facilities seemed very nice. Albeit I have not stayed here.

Catriona Ritchie
2 years ago – Google

10

Attended a Reception. Very attentive staff circulating with delicious Arabic canapes and drinks.

George Richardson
2 years ago – Google

9

Excellent service and fantastic location

diane scott
2 years ago – Google

9

My partner took me here for my birthday. The whole experience from walking in the front door to checking out at the end of our 2 days was a complete delight. The staff couldn’t do enough to make the customer experience one to remember. They were friendly, courteous and nothing was too much trouble. The staff also went the extra mile to make sure I had a birthday to remember. So thankyou for everything you did for us. We had a fantastic room. Breakfast was out of this world and the spa and pool was fantastic. It really is 5 star opulent luxury from start to finish. I would heartedly recommend this hotel. Such a lovely way to spend time right in the heart of London.

Yasmin Yelle
2 years ago – Google

9

Food delicious. Service brilliant, staff very polite and friendly

Sushma Parekh
2 years ago – Google

9

Amazing service and cleanliness

Samir Sheldenkar
2 years ago – Google

7

Great location for a conference - easy to reach by public transport and good facilities. Staff very helpful.

Jimmy Davis
2 years ago – Google

9

Lovely food great staff

FSK HAB
3 years ago – Google

7

Great location for tourists who are looking for visiting london sites and do shopping. Good servises and very friendly and helpfull stuff and doormen.

Andreas Strasser
3 years ago – Google

7

Good conference facilities with delicious food, unfortunately not a lot of healthy choices (too many sweet, calorie-rich snacks, not a lot of fruit)

Bhasmank
3 years ago – Google

8

Great setting with ample space for plenty of seats as well as room to walk around. If necessary, some can also find space for privacy in the corridor outside the ceremonial hall, This venue is well set in the heart of London. Great layout for good sound system to operate. The only downside - if one were to get caught by the urgency - is that the toilets are not on the same floor. For disabled or one looking to rush to one, this can be somewhat embarrassing. Lastly, if you are travelling by car, parking on a Sunday is plentiful in the surrounding area. Be sure to have protective clothing if the weather is not favourable.

Helen Mitchell
3 years ago – Google

9

Very helpful friendly​ staff. Lovely well sized luxury rooms. Breakfast service was very good

David Thomas
3 years ago – Google

9

An opulent hotel in an enviable location. Staff are excellent. They are professional and helpful. The gym within the hotel is great and the views are quite special.

Matthew Handfield
3 years ago – Google

9

The staff were friendly and helpful and the event was very well run. The food at the event was very nice. The building itself was spotless. Overall it was a very enjoyable visit.

Paul Barrett
3 years ago – Google

9

Went to a conference. Very clean and the screens were good quality. Good event.

Blympics 2011
3 years ago – Google

7

Attended a conference. Excellent facilities and high quality refreshments provided. Very conveniently located and well presented venue.

Oli Harris
3 years ago – Google

10

Wonderful place to stop for a drink and some bar snacks. Perfect location for shopping and the staff are top class

good luck
3 years ago – Google

7

Stayed in knitsbridge suite. -Preferable have in bathroom disposal razor and a little toothbrush tooth paste, -also couldn't find in room wine opener -View from room amazing , -Wish breakfast area to be a bit bigger -TV in bathroom doesnt work properly . Grass on balcony looks a bit worn out -Concierge couldn't help find my belongings . After second round only asking was lucky .

Anton Bearsley
3 years ago – Google

8

Service: amazing. Location: great. Luxurious facilities: incredible. Loved everything about being there for an event for 250+ people. Some junior staff, but they need to start somewhere. Thanks for the experience.

Pantea Shafie
3 years ago – Google

9

Great service. Fantastic meeting facilities, simple, clear and with all the tech one would need. Very good quality of food in the meeting facilities. The rooms are very comfortable and again beautifully decorated to be light and confortable. The hotel boasts simple 5 star elegance and fits perfectly well in its location and the most impressive gem in this property is the space, facilities and usability of it gym and pool.

mohammed alawadhi
3 years ago – Google

5

Excellent location with excellent service, but the rooms are small and tight and it is very very expensive.

Keith Walters
3 years ago – Google

7

Great spot. Rooms are nice. Service is courteous, although our expectations on check-in as to when we would be able to get into our room could've been handled better.

Sabbi G
3 years ago – Google

9

Great location,great service,great ambience,great spa facilities,great dining

James Rustad
3 years ago – Google

7

Attended for a wedding. Lovely venue, great food, great space for a wedding. Free coat check was appreciated.

Taj Dhaliwal
3 years ago – Google

10

Went for a wedding reception. Great venue and friendly staff. Good size venue and easy parking on single yellow lines within 2 minute walk after 6.30pm

Dan Kim
3 years ago – Google

10

One of my favorite places to stay in London because of its location and staff. Great middle eastern room service.

Helni Costa
4 years ago – Google

10

One of best hotels in London. You will feel yourself at home. Has one of the best costumer services.

zhuang zhuang
4 years ago – Google

9

I find its the little things that really mark a hotel out from the others; the Jumeirah Carlton Tower had this. The staff were helpful and the turn down service was excellent. From the 14th floor we had a lovely view of the city and the room had everything you could need, including a huge, very comfortable bed. The swimming...

Amr Majed Helweh
4 years ago – Google

10

the best hotel in london, for me at least. the rooms are spacious and very nice, the food is amazing and omg i cant have enough of there biryani, altho its £33 for the dish but completly worth it.

Greg Haley
4 years ago – Google

9

Pleasent staff. Lovely space. Great rooms

Danny Kim
4 years ago – Google

8

Very posh hotel. Could only really justify staying here on a business trip paid by the company. Definitely caters to the middle east crowd. Always some fancy supercar parked out front. The waiter at the restaurant bragged to us they have the best and most expensive breakfast in London but people always come back. Well he was right about the expensive part. They have a golf simulator and an amazing pool - wish I had the time to try them out. The rooms are updated and they have good wifi as well as US powerplugs. Staff did a great job of cleaning up daily. Room does have a small safe, but it's hidden in one of the cabinets. It's right next to a row of high end boutiques so be prepared to spend some $$$.

Ahmed Hoang
5 years ago – Google

7

Ordered chicken burger with fries, this was £22 on the menu, I received cheeseburger and fries instead which was £24... The cheeseburger was very bland and dry.

Abdullah Al-Juma
5 years ago – Google

6

The cafe downstairs is shockingly amazing. However, you will be paying a hefty price for it.

Fergus Naylor
5 years ago – Google

10

I had one of the best lunches I have ever had at the Rib Room on Saturday. Staff are amazing and can not do enough for you and the food is world class.