 3 9154 reviews

Lotte New York Palace

455 Madison Avenue at 50th Street, New York, NY 10022, United States Access

Lotte New York Palace

Located just steps away from local attractions and businesses its prime midtown location is perfect for any occasion. Every guestroom and suite offers custom furnishings soft color palettes and thoughtful amenities. Floors 41 through 53 are The Towers which offer the citys most coveted selection of rooms and suites with panoramic views all with a distinctly residential feel. Pomme Palais a French Market Cafe serves fresh baked pastries and sandwiches daily. Classic cocktails are crafted nightly in Troubles Trust and Tavern on 51. The worlds most extraordinary wines and spirits are served in Rarities creating a unique atmosphere for entertaining.

The hotel is conveniently located in the heart of midtown Manhattan on Madison Avenue between 50th and 51st Streets. Just steps away from major NYC attractions including St. Patricks Cathedral - Radio City Music Hall and Rockefeller Center as well as the most upscale shopping along Fifth Avenue. Many corporate offices are in walking distance from the hotel in addition to several museums and galleries.

Hotel

  • Internet
    High speed Internet
  • High speed wireless
  • Transportation
    Indoor parking
  • Transportation - local area
  • Transportation - local office
  • Valet parking
  • Front desk
    24-hour reception
  • Bell staff/porter
  • Concierge desk
  • Early check-in
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Fax service
  • Photocopy center
  • Secretarial service
  • General
    Air conditioning
  • Connecting rooms
  • Interior corridors
  • Non-smoking rooms
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Doctor on call
  • FREE shoeshine
  • Full service housekeeping
  • Grocery shopping service available
  • Housekeeping daily
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Turndown service
  • Valet same day dry cleaning
  • Wakeup service
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Babysitting service
  • Children welcome
  • Pets welcome
  • Accessible
    Accessible facilities
  • Accessible rooms
  • Elevators
  • Events
    Catering services
  • Conference facilities
  • Meeting rooms
  • Green facilities
    NYC Carbon Challenge

Rooms

  • Bathroom
    Marble bathroom

Recreation

  • Wellness
    Health club
  • Massage services
  • Spa
  • Fitness
    Fitness center
  • Weightlifting
  • Games / movies
    DVD/video rental

Food and Drink

  • Meal plan
    Continental breakfast
  • Full american breakfast
  • Special attention
    Lobby coffee service
  • Services
    24-hour room service
  • Room service
  • Outlets type
    Coffee shop
  • Lounges/Bars
  • Restaurant

Breakfast

  • Continental breakfast
  • Full american breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
Cancel before 24 hours prior arrival local time to avoid one night charge. Credit card guarantee required. Exceptions may apply- please see rate rules.

Travel with others

Children policy
Children ages 17 and under stay free in parents room using existing bedding.

Pets are allowed upon request. Charges may be applicable.

Payment type

      

Language spoken

  • English

Concierge tips

This hotel have joined the NYC Carbon Challenge: the goal is to reduce citywide greenhouse gas emissions 80 percent by 2050.

Welcome capacity

  • Number of Meeting Rooms: 25
  • Number of Sleeping Rooms: 909
  • Largest Meeting Room Size: 3456 sq. ft.
  • Largest Meeting Room Capacity: 650

Parking

  • Indoor parking
  • Valet parking

Amenities

  • Video conferencing

Environment

Property's Green Action


  •  NYC Carbon Challenge

  •  Energy/water saving measures, waste avoidance and resource efficiency
  •  Low carbon footprint control

Most helpful reviews 9 154 reviews

Meqren AL-Mutairi
1 year ago – Google

9

We went here for our honeymoon, the hotel is very impressive, the staff are lovely. The rooms are huge, the beds are comfortable, the bathrooms are real stone, the air con works and isn't loud. The downsides are few but worth mentioning. There are no in-room facilities to make yourself hot drinks and no restaurant option for evening dining, which seemed very peculiar as there is 24 hour room service which is excellent. The hotel bars are excellent, especially for cocktails but very pricey. I guess you can expect that. I'd say this is very nearly a 5 star destination save for those few shortcomings

Wayne Riley
2 years ago – Google

10

Excellent place to stay. Great service rooms are fantastic and if you are high enough the views are magnificent. The place to stay as it's convenient to all attractions and shops. Nice area to walk around either daytime or at night. 5 star rating.

Nate Leonard
2 years ago – Google

9

We stayed in The Towers. There's the palace, regular rooms, and then there's the Towers. Separate check in desk, separate elevators and really good service. Other than the better service, the Towers offer higher floors than the Palace. I stayed in the Corner Suite. What an amazing place! Over 1,200 square feet! In Manhattan! Wow. Really amazing. Had 1 and a half bathrooms. Awesome views, a huge living room, a huge closet with dressing room. I mean this place was beyond what I imagined. If you drive there, parking next door is convenient but ridiculous. They wanted $100 with no in and out privileges. I parked at the Seagram Building 2 blocks away for $35. Just a suggestion. Otherwise I would go back there in a second. Here's how cool it was... It was snowing outside our windows, but raining on the street level. So sweet.

Natalie Lopez
2 years ago – Google

9

We are loving staying here. Everything is perfection. The staff are super helpful and so nice. The rooms are very well done and the beds are heaven!! Lots of adorable lounges to hide out in!

Rishabh chandyok
2 years ago – Google

10

If you want to stay at a five-star hotel this is the place to stay in New York. It used to be the Helmsley Palace Hotel. The architecture in the hotel is so beautiful and the staff is very helpful. The rooms were well-appointed we even had a doorbell on our room. Great location near Broadway Rockefeller Center easy walk great neighborhood definitely will go back. It's a treat if you're willing to spend the money.Nice

Pam Hester
2 years ago – Google

9

Am midway through my stay and so far it's great. The bed is very comfortable which is the most important thing for me. There's great water pressure and I was able to take a nice long hot shower. The room service is pretty expensive ($52 for a club sandwich, fries and an ice tea)! The location is convenient. Given the size of the room, I wish the bathroom was given more square footage.

William Klena
2 years ago – Google

10

Service was excellent; lots of care was given to our luggage as it was brought up. Wifi was fast, and there were no issues connecting. Hotel was accommodating with my sister's birthday, giving her a small chocolate mousse cake which was delicious. Fantastic view of St. Patrick's Cathedral and the rest of the city. Room was nice, well lit with many outlets.

A Google User
2 years ago – Google

9

Our stay was beautiful and elegant. We were pampered and our needs were catered to. During our visit, the place was flooded with kings and dignitaries from every country as they literally had an International summit there. We were treated just as they were, with respect and dignity, even though we were not Kings. Awesome visit - highly recommended.

Tracy Ferjak
2 years ago – Google

9

If you want to stay at a five-star hotel this is the place to stay in New York. It used to be the Helmsley Palace Hotel. The architecture in the hotel is so beautiful and the staff is very helpful. The rooms were well-appointed we even had a doorbell on our room. Great location near Broadway Rockefeller Center easy walk great neighborhood definitely will go back. It's a treat if you're willing to spend the money.

Jason Sharp
2 years ago – Google

10

We stopped in to have drinks at the bar. The area was formally the music room of the mansion and truly stunning! The staff were terrific and friendly. The bartender was knowledgeable and gave us a history lesson along with a small tour! This on top of tasty drinks of course. Great place!

Daniel Shusko
2 years ago – Google

10

The rooms are well appointed and large. I've contacted guest services with a couple requests and they were quick to deliver. A very nice hotel

robert devey
2 years ago – Google

10

Delightful hotel well placed and excellent room. Hotel services and staff are a pleasure to deal with and did their best to help us with our tourist visit. We were there for 4 days on our first visit to New York from England

Riannanina Roque
2 years ago – Google

7

5-star hotel. But, I was expecting more. Like maybe a microwave, fridge on the room. And a little more space. Nice view overlooking St. Patrick's Cathedral. Great location.

Thomas Speyerer
2 years ago – Google

10

This is an extremely prestigious hotel in the heart of the city. Stayed here for a friends wedding and was extremely impressed. My son was having a temper tantrum in the lobby when we arrived and a staff member appeared out of thin air and gave him a complimentary teddy bear which definitely helped. Their staff is absolutely extraordinary you can tell they are happy to work their and it shows in every interaction from check in to retrieving your car. I'm so happy to get a chance to write this review as they were so helpful and I know everyone in my party would say the same.

Jeremy Miller
2 years ago – Google

9

What a Beautiful hotel. My fiance spent 20 minutes taking pics of the ceilings and decor. Gorgeous room, incredible view overlooking Saint Patrick's Cathedral. The staff was incredibly helpful and made our stay very pleasant. Heavenly beds, great showers, luxurious robes. Great Midtown location. 5 min walk to Rockefeller Center

George S
2 years ago – Google

9

Beautiful accommodations with a great staff. Very thoughtful and always pleasant. Good location in the heart of the city, near Rockefeller Center, St. Patrick's Cathedral, Radio City Music Hall, Times Square, and more. Will definitely be back here again.

Anthony Kingsley
2 years ago – Google

8

You’ll have to pay for WiFi, and there’s no coffee in the rooms. Would have thought that both would be included for a 5-star hotel. Otherwise the rooms were really nice and the customer service was excellent. The location is also great - public transport options, close to Central Park and lots of shopping. We would stay here again.

Phillip Gill
2 years ago – Google

9

Great location, beautiful hotel, and comfortable rooms. They have a few bar areas that offer a strong drink selection and different atmospheres. If you have a minute, check out their breakfast area, it is absolutely gorgeous. This hotel is also a fantastic value when you take into consideration the location, the rooms, the atmosphere, and overall level of service.

Danny Mann
2 years ago – Google

8

I didn't stay overnight so I can't speak to the rooms. I attended a magic show performance here by the millionaires magician. The interior of this hotel is luxuriously ornate and scream of a whole different time period I'm construction and design. All the surfaces are hand carved. The staff I interacted with were all very polite and helpful.

Aileen Lebofsky
2 years ago – Google

4

We just returned from a 4 night stay at the Lotte New York Palace. I gave this hotel 2 stars, 1 for the beautiful structure and 1 for the location but on quality of service, I would rate this hotel at 0; this is nowhere near a 5 star hotel. Apart from the fact that we requested a room on an upper floor with a nice view, then were stuck in a room with an obstructed view; we were told that the hotel was full but when we called about the room, we were immediately changed to another room. I have stayed at nicer 3 and 4 star hotels, with much friendlier hotel staff. Each and every person we spoke to at the hotel had an attitude problem, from the individuals at reception to the concierge to the restaurant servers, each and every one did respond to our requests yet it always appeared as though we were disturbing them, and their answers verged on the edge of rudeness. We have travelled to NYC many times and I can honestly say that this was one of the most disgusting stays. I would NOT EVER recommend this hotel to anyone travelling to NYC.

Cathleen Carpenter
2 years ago – Google

10

Went during Christmas. The decorations were awesome! Thin walls. Couldn't hear people talk next door but could hear water running and the blinds opening and closing. Bed could have been a little more soft.

Scott Entwistle
2 years ago – Google

5

I frequently stop in to the Lotte while walking around New York, and finally stayed there this year in The Towers part of the hotel and was pretty underwhelmed. The experience just didn't feel five star at all in the way of service, with front desk agents seemingly uninterested in providing a great experience. The room itself was nice, and a very good size for NY, but at this price (~500) I won't be back because of the service. I used to work in Vegas in similar VIP/high end parts of resorts and service like that would have never been tolerated. The person checking us in spent half the time talking to a colleague. The gym they had was pretty decent, but I also just found the lobby/property as a whole to be lacking. There was no grand area or place where you were left thinking "wow talk about luxury." The stairs in the front going up are beautiful but it is just such a compressed space, particularly in the check in area.

Stevie Janaway
2 years ago – Google

9

This hotel is absolutely wonderful. The lobby and gardens are decorated for Christmas and it looks amazing. The staff are very helpful & friendly. The hotel is in a great location. Close to Rockefeller, Central Park & Times Square, along with all other local attractions.

A. johnson
2 years ago – Google

6

Awesome location, very friendly staff, the lobby is absolutely gorgeous. But I don’t think I will stay here again because I felt like the carpet in the room was exceptionally very dirty! The beds or weren’t that bad a lot of pillows which is cool . TV remote was difficult to maneuver but I guess that’s expected for hotels and of course the selection channels were limited . It’s definitely not an excellent hotel it’s just A good Hotel

buster stronghart
2 years ago – Google

9

Service from all excellent. Special bar of only the best of the best wonderful. Manager of that bar without equal. Banquet: at cocktail time food passed around was more than first class. Fresh shrimp were firm, perfect t to bite into, probably the finest shrimp of my almost 80 year life time. I cannot say enough to correctly praise this hotel.

Alex Mendez
2 years ago – Google

9

Excellent hotel from long time ago. Recently renovated. Great rooms, very comfortable. Great location. Super view of St Patricks Cathedral. Very nice restaurants and excellent breakfast in Villard. Love visiting NYC and staying at this magnificent hotel.

Cynthia Smith
2 years ago – Google

9

As I was walking by this historic hotel, I stopped to take pictures. A gentleman employee, Maurice, was standing by the entrance and offered me a tour, because of my interest. I was able to view several of the public rooms, and was amazed at the oppulence of this grand hotel! Thank you Maurice! You are an exemplary representative of the Lottery Palace!

Kera M
2 years ago – Google

5

Beautiful hotel, but don't leave anything behind in your room. I know it's my fault, but I forgot an item in the room. I called the hotel within a few hours of checking out and they said it wasn't there. I'm 100% certain I left it in the room and even know where I left it. Yes, it's entirely my fault, but I'd hope a hotel of this caliber and price would return belongings left behind if they're quickly reported. Live and learn. Check your room thoroughly before you check out! Otherwise, nice hotel although I agree with other reviewers that the price for breakfast is jaw dropping. Internet is an extra charge and beware that even looking at minibar items may trigger a charge. The room was nice, though, and the bed was comfortable.

david squires
2 years ago – Google

8

Elegant hotel with big rooms, bar and restaurant on-site. Good walking to restaurants and shopping. Biggest problem is the NYC pricing, which is insanely high. Loved the hotel but if it wasn't a business trip and company booked, I wouldn't stay here.

Kevin Puma
2 years ago – Google

9

Had an awesome stay at the Lotte New York Palace while celebrating an anniversary. Paul at the front desk went way out of his way to take great care of us. We really appreciated the great hospitality shown at this establishment. Five Stars!

Lyndell Higgins
2 years ago – Google

10

Greg and the Lotte hotel saved me. I was staying at another hotel that ended up being a bit of a nightmare and I had to leave. At 4:30am I am calling hotel after hotel to see if any had vacancy/the type of room I needed. I spoke with Greg and he was very sympathetic to my situation and was extremely accommodating. He went out of his way and helped me find a quite room and was able to help me quickly. The hotel itself is lovely, quiet, clean, and is exactly as advertised. The thing that stood out to me the most (as a former NYC resident and someone who travels to NYC often) most hotels, even the luxury ones, have an air of "you're welcome," impatience, and apathy. Everyone I encountered at Lotte were kind, attentive, capable, and accommodating. I was also impressed with Kingsly the bellman. He not only remembered me, but was available and accessible rather than pushy. I will be staying here again!

Lyndell Higgins
2 years ago – Google

9

Greg and the Lotte hotel saved me. I was staying at another hotel that ended up being a bit of a nightmare and I had to leave. At 4:30am I am calling hotel after hotel to see if any had vacancy/the type of room I needed. I spoke with Greg and he was very sympathetic to my situation and was extremely accommodating. He went out of his way and helped me find a quite room and was able to help me quickly. The hotel itself is lovely, quiet, clean, and is exactly as advertised. The thing that stood out to me the most (as a former NYC resident and someone who travels to NYC often) most hotels, even the luxury ones, have an air of "you're welcome," impatience, and apathy. Everyone I encountered at Lotte were kind, attentive, capable, and accommodating. I was also impressed with Kingston the bellman. He not only remembered me, but was available and accessible rather than pushy. I will be staying here again!

Guenevere Friedrick
3 years ago – Google

10

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around... Cloud 9 views of NYC are only a floor below. I think the views from our room were even better... What do you call a Palace that's even better than a Palace? Heaven? A dream? or... A Perfect Vacation? Thank you Lotte Palace Hotel Our second time with you and hopefully many more to come. The Villard restaurant is so much better than one could imagine, the food, the service, the atmosphere.... truly Royal.. It felt like such a privilege to see the grand beauty of this building interior. The parking next door is clean, safe and the gentlemen are very trustworthy as we have experienced, your car will be in great hands while you enjoy a great stay, don't second guess this option, it's fantastic and more than Google will allow me to type. Enjoy!!

Anthony Bouge
3 years ago – Google

6

The bed was awesome and Christina our housekeeper was amazing. Other than that I was not very happy. If you touch the mini bar they charge you, and it censored which is creepy. And everything cost including the WiFi. The front desk lied to me a couple times about Airport pickup and free breakfast. If you want anything from this place you will have to pay. While you're in New York everything is really expensive and it really sucks when you have to pay even more money to be comfortable at your hotel. This place is expensive already, you shouldn't have to pay for the simple conveniences. We had to ask for a fridge and we didn't have a microwave. Cheap motels offer more free services then this hotel and the front desk isn't the friendliest. And beware, they have alcohol already in your room if you have kids or an addict and its very very expensive, even for the candy.

Chrisie Allen
3 years ago – Google

5

The hotel was nice. Modern, clean, well staffed. However we were given different stories by the staff about rides to the airport, the deposit, etc. They were apologetic but offered nothing to midigate the damage caused by false advertising. The housekeeper was wonderful 5 stars. Christina was very sweet and professional.

Jo H
3 years ago – Google

10

Cloud 9 views of NYC are only a floor below. I think the views from our room were even better... What do you call a Palace that's even better than a Palace? Heaven? A dream? or... A Perfect Vacation? Thank you Lotte Palace Hotel Our second time with you and hopefully many more to come. The Villard restaurant is so much better than one could imagine, the food, the service, the atmosphere.... truly Royal.. It felt like such a privilege to see the grand beauty of this building interior. The parking next door is clean, safe and the gentlemen are very trustworthy as we have experienced, your car will be in great hands while you enjoy a great stay, don't second guess this option, it's fantastic and more than Google will allow me to type. Enjoy!!

Edward Meszaros
3 years ago – Google

10

Love the staff of this Grand Hotel. It is convenient to just about everything. Rooms have great views of St. Patrick's and are fairly spacious.

Peter Tung
3 years ago – Google

10

Fantastic corner suite on the 45th floor. House car was able to drive us 20 blocks in any direction from the hotel - super convenient! We had some leaking a/c unit from the above floor and also some malfunctioning fridge and blinds, which took a while for the hotel to fix. They were nice and gave us a $100 credit for the inconvenience. Had scalp massage at the spa, would give it 3/5 stars - pretty mediocre experience although still achieved overall effect of relaxation which was nice. The location of the hotel was superb. Would stay again.

Alan
3 years ago – Google

9

This is the best hotel I have ever stayed at and I've stayed at hundreds. The NYC Palace employees are always more than happy to help in anyway - smiling -- happy - ready to help out with anything. The rooms are fantastic and the view is breathtaking (from the right room). I just can't say enough about this hotel.. light years ahead of the rest in terms of both their attitude and their attention to detail. I highly recommend the LOTTE NY PALACE.

david hernandez
3 years ago – Google

9

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around... This place was amazing. The staff all seemed to go out of their way to serve. Even the staff that cleaned the room said hello when I walked by. The location is fantastic to get to places. It may not be the cheapest but you don't go here to save money. This picture attached is a view of St Patrick's cathedral from a room here. They will do you right!

Aaron Putnam
3 years ago – Google

9

This place was amazing. The staff all seemed to go out of their way to serve. Even the staff that cleaned the room said hello when I walked by. The location is fantastic to get to places. It may not be the cheapest but you don't go here to save money. This picture attached is a view of St Patrick's cathedral from a room here. They will do you right!

Charles Marsh
3 years ago – Google

9

We had a wonderful stay. The hotel is in a beautiful part of the city and the staff is excellent. We highly recommend the hotel!

Kristel Rodriguez
3 years ago – Google

5

Nice hotel. Beautiful lobby. Spacious rooms. Service was good, but nothing out of the ordinary.

Kathryn Rogers
3 years ago – Google

10

Great hotel. Large room two queen beds. Beds were wonderful. Good service great air conditioning. Very comfortable hotel near attractions. Front desk staff very helpful. Didn't try the bar. After a hectic day this is a great place to chill out with a cold glass of water.

Kathryn Rogers
3 years ago – Google

7

We have stayed here several times and this was the first time we stayed in the Towers. We have always had great stays but the Towers were even better. Clara Law helped us with something we needed and that type of service you can't get just anywhere. Thank you Clara and NY Palace! Great location, great rooms, great staff!

Ralph Gray
3 years ago – Google

9

First off let me start out by saying that I was a little concerned about the location and the building itself. Boy was I surprised!! Best little hotel in the absolute cutest and best location for seeing Ney York City. A 5 minute walk and you're in Time Square. The Intrepid Museum is 5 minutes in the other direction. Great.

Carl Baker
3 years ago – Google

8

Love this hotel!!! Staying a month in July and just spent another week here. Great service, location, staff, breakfast and happy hour 💁🏾 Also got to see The Obamas while here they had lunch across the street

Jenn Hustwick
3 years ago – Google

10

Beautiful hotel! We had a nice room overlooking St. Pats Cathedral! It was a stunning view.

Georgette Lott
3 years ago – Google

10

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around... This hotel really is as good as it gets! We loved our 3 night stay here. The staff was amazing! At check in, the lady who helped us was super attentive. I didn't realize she was completely paying attention to my 16 year old bubbling over with excitement that we were there to spend a long weekend to celebrate both her Sweet 16 and her Dad's birthdays. When we arrived to our room, she sent up an adorable stuffed bear, macaroons from the bakery for my daughter and a bottle of wine for my husband! We were so impressed! The room was lovely. The location is great! Our stay could not have been any more perfect! Thank you so much. I hope we can return someday.

Sheila Brigham
3 years ago – Google

9

This hotel really is as good as it gets! We loved our 3 night stay here. The staff was amazing! At check in, the lady who helped us was super attentive. I didn't realize she was completely paying attention to my 16 year old bubbling over with excitement that we were there to spend a long weekend to celebrate both her Sweet 16 and her Dad's birthdays. When we arrived to our room, she sent up an adorable stuffed bear, macaroons from the bakery for my daughter and a bottle of wine for my husband! We were so impressed! The room was lovely. The location is great! Our stay could not have been any more perfect! Thank you so much. I hope we can return someday.

Melissa Coleman
3 years ago – Google

8

The minute you walk in you know you are in a wonderful, beautiful hotel, It takes you back to a simpler time of elegance. Great drinks, great bar and wonderful rooms. I highly recommend it. Nice bars within walkingdistance.

Steven Micklewright
3 years ago – Google

10

Absolutely the best hotel in NYC. Pay the extra and stay in the towers. It will be one of the best hotel experiences you ever have. Can't fault a single thing. Simply perfect!

Christophe Bernigaud
3 years ago – Google

10

Classy. Great staff. Excellent concierge. Unique location. Superb rooms. Busy elevators ♤

Paulette Hamilton
3 years ago – Google

10

ABSOLUTELY THE BEST!!! Spend the extra money if you can afford and reserve the Towers.... One of a BEST VIEWS in NYC!!! The St. Patrick's Cathedral view is AMAZING!!! One word for customer service is WOW!!!! WHITE GLOVE SERVICE from the time you check in to the time you check out! A tremendous THANK YOU ❤ to Kathia front desk manager & Susan at Tower check in... we enjoyed the special treats found in our room !!! It is "Special Personal Service" that makes it WONDERFUL to reserve at one of NYC Premier shopping locations off 5th Ave.. Nearby Rockefeller Center and Fine Restaurant's!!

maxine ingram
3 years ago – Google

9

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked this hotel on there and they had the cheapest rates around... Coming in I thought this would be the greatest experience of my life. View from the room was spectacular, the gym was amazing, the staff at the spa center was great too. However this hotel did not live up to what a 5 star hotel should be, there was no basketball court, I was constantly stared at by some of the workers, as if I was a stranger at the hotel, not a guest. Most importantly the house cleaning left in the middle of cleaning the room and said she'd be back; never came back. Had to call many times till a person came to clean the room and that was at 6 pm... It's a beautiful hotel not worth it compared to the other hotels in New York

Christian Daniel
4 years ago – Google

10

We just returned from a 4 night stay. First, this is the best hotel in the city! The view is incredible and the location is the best! New everything and very near the two best subway stations to get up and downtown quickly. I called and told the manager it was a special occasion and they went the extra mile. The staff is very friendly and I cannot recommend this hotel highly enough. This was my forth stay and I will keep coming back. No need to try other hotels as I have stayed at over 15 different NYC and none compare!!!!!

Jacob Mathai
4 years ago – Google

6

Coming in I thought this would be the greatest experience of my life. View from the room was spectacular, the gym was amazing, the staff at the spa center was great too. However this hotel did not live up to what a 5 star hotel should be, there was no basketball court, I was constantly stared at by some of the workers, as if I was a stranger at the hotel, not a guest. Most importantly the house cleaning left in the middle of cleaning the room and said she'd be back; never came back. Had to call many times till a person came to clean the room and that was at 6 pm... It's a beautiful hotel not worth it compared to the other hotels in New York

George Soley
4 years ago – Google

9

The Palace was one of the best places to visit. The hotel staff were pleasingly professional. The outdoor lounging area was very comfortable and cozy. The entire stay was enjoyable. I will definitely be returning.

Judith S Mack
4 years ago – Google

10

The rooms are spacious; the beds very comfortable, and service is incredibly welcoming and efficient. Room service is fast and the food is very good. I love the bakery for breakfast, lunch and snacks. Our favorite NYC Hotel!

Barbara Comeau
4 years ago – Google

9

The accounting staff at this hotel is superb for business guests who require special attention. they are always attentive to your requests and will do their best to accommodate you for late check-out even when the hotel is fully committed. highly recommend this hotel

ThuGG Statiz
4 years ago – Google

10

My stay here was wonderful. Everything went perfect with the help from victor and denise (front desk) . The room was clean with a beautiful view. Room service was excellent, food was delicious . I am looking fore\ward on returning for the summer. This is the best hotel in nyc hands down. I recommend to anyone !!!!! Satisfied .

Spiro Kambitsis
4 years ago – Google

6

Rooms are nice, they have a modern feel to them. A housekerper left a pile of dirty towels from other rooms in our room one day suring our stay. Gross. They have no restaurants in the hotel and charge insane prices for food. I get it's New York, but $33 for a hamburger + mandatory $7 delivery fee + mandatory 19% gratuity to make a burger and fries minus a drink $50 is very steep. I do like the location and area of the hotel. The staff was very nice. It's right next to St. Patrick's Cathedral, which was nice to attend mass. Not sure if we will be back though.

Jack Spencer
4 years ago – Google

10

Service was wonderful, perhaps not the fastest although it was quite a busy weekend. Servers were very respectful and friendly and a general pleasure. Room was very nice with lots of amenities and luxuries. View was stunning with a view of the Empire state building while in bed and very little traffic noise was audible. It was a delight staying there.

Joel Hidenfelter
4 years ago – Google

9

The location was perfect for me and the cathedral across the street is gorgeous. Check-in was easy and the room was spacious. The mini bar was quite expensive but that's to be expected.