 930 reviews

Shangri-La Hotel at The Shard, London

31 St Thomas Street, London, ENG SE1 9QU, United Kingdom Access

Shangri-La Hotel at The Shard, London

Shangri-La Hotel At The Shard London is ideally located for both leisure and business travellers - just across the river from the City - 15mins by river taxi or the Underground. Nearby are Borough Market - Tate Modern - West End theatres and three of London s World Heritage sites including the Tower of London - Maritime Greenwich and Westminster Palace. London Bridge Railway and Underground station is a one minute walk from the hotel.
At 310 metres high - The Shard is Western Europe s tallest building. Shangri-La Hotel occupies floors 34-52 in this iconic building offering spectacular views. Facilities at the hotel include three restaurants including an artisan deli - bar - meeting rooms - gymnasium - heated indoor swimming pool and accessible facilities. Services available 24 hours include a concierge desk - room service - laundry and dry cleaning - business services - massage and valet.
Accommodations include 185 rooms and 17 suites. Starting at 30sqm and averaging over 40 - the hotel offers some of the largest rooms in London. Luxurious amenities include modern furnishings; impressive views; LED high definition cable TV with premium channels; iPod dock; coffee and tea maker; mini-bar; bottled water and climate control. Also included is complimentary high-speed broadband and wireless Internet access; a large desk with ergonomic task chair and notebook PC size personal safe. The marble bathroom features heated floors - Acqua di Parma amenities and plush bathrobes - most offer a separate bathtub and glass shower cabin. All rooms are non-smoking.
We are unable to guarantee availability in the restaurant and bar without advanced bookings. For dinner reservations in TING email ting.slln at shangri-la.com for GONG bar reservations email gong.slln at shangri-la.com. For New Year s Eve guests have priority until 30th November. GONG is open until 2030 GMT on 31 December after which it is closed for a private function. The hotel does not guarantee fireworks view.

Shangri-La Hotel At The Shard London is ideally located for both leisure and business travelers - just across the river from the city centre - 15 minutes by river taxi or the Underground. Nearby are Borough Market - Tate Modern gallery - West End theatres and three of Londons World Heritage sites including the Tower of London - Maritime Greenwich and Westminster Palace - Westminster Abbey and Saint Margarets Church. London Bridge Railway and Underground stations are a short walk from the hotel.

Accessibility

Shangri-La Hotel at The Shard, London
31 St Thomas Street, London, ENG SE1 9QU, United Kingdom

Hotel

  • Internet
    FREE Internet access
  • FREE WiFi
  • FREE WiFi in hotel limousines
  • High speed Internet
  • High speed wireless
  • Front desk
    24-hour reception
  • Bell staff/porter
  • Concierge desk
  • Early check-in
  • Express check-out
  • Late check-out available
  • Storage space
  • Technical concierge
  • Tour/sightseeing desk
  • Video review billing
  • Work away
    Business center
  • Business services
  • Fax service
  • Photocopy center
  • General
    Air conditioning
  • Connecting rooms
  • Interior corridors
  • Non-smoking rooms
  • Hotel service
    24-hour security
  • Currency exchange
  • Doctor on call
  • Dry cleaning
  • FREE shoeshine
  • Full service housekeeping
  • Hotel does not provide pornographic films/TV
  • Housekeeping daily
  • Laundry/Valet service
  • Onsite laundry
  • Public address system
  • Safe deposit box
  • Security
  • Turndown service
  • Valet same day dry cleaning
  • Wakeup service
  • Travelling with others
    Babysitting service
  • Children welcome
  • Children's play area
  • Family plan
  • Playground
  • Accessible
    Accessible facilities
  • Accessible rooms
  • Elevators
  • Events
    Catering services
  • Conference facilities
  • Meeting rooms

Rooms

  • Communication
    Speaker phone
  • Two-line phone
  • Voice mail
  • Bedding
    Down/feather pillows
  • Duvet
  • Foam pillows
  • Hypoallergenic pillows
  • Luxury linen type
  • Special features
    Maid service
  • Sitting area
  • Soundproofed room
  • Bathroom
    Bathrobe
  • Bathroom amenities
  • Bathroom telephone
  • Bathtub/shower combination
  • Bidet
  • Closets in room
  • Hairdryer
  • Phone in bathroom
  • Private bathroom
  • Weight scale
  • Food & Beverage
    Bottled water
  • Coffee/Tea maker
  • Mini-refrigerator
  • Minibar
  • Entertainment
    All news channel
  • AM/FM radio
  • Cable television
  • CNN availaible
  • Entertainment center
  • ESPN available
  • HBO available
  • HDTV - 32 inches or greater
  • Newspaper
  • Satellite radio
  • Stereo
  • TV
  • Business
    Adaptor available for telephone PC use
  • Copier
  • Data port
  • Desk
  • Desk with electrical outlet
  • Desk with lamp
  • Direct dial phone number
  • Ergonomic chair
  • Large desk
  • Large work area
  • Telephone
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Electrical adaptors available
  • Iron
  • Ironing board
  • Non-smoking
  • Safe
  • Self-controlled heating/cooling
  • Wake-up calls

Recreation

  • Pool
    Indoor pool
  • Outdoor pool
  • Pool
  • Wellness
    Health club
  • Jacuzzi
  • Massage services
  • Sauna
  • Spa
  • Whirlpool
  • Fitness
    Fitness center
  • Weightlifting
  • Sport
    Golf
  • Jogging track
  • Racquetball
  • Tennis court

Food and Drink

  • Meal plan
    Buffet breakfast
  • Continental breakfast
  • Full american breakfast
  • Special attention
    Lobby coffee service
  • Services
    24-hour room service
  • Room service
  • Outlets type
    Coffee shop
  • Lounges/Bars
  • Restaurant

Breakfast

  • Buffet breakfast
  • Continental breakfast
  • Full american breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
Advance Purchase Rates are non-refundable - full loss of deposit will occur if changed or canceled. For all other rate plans - cancel before 4pm local time 1 day prior to date of scheduled arrival to avoid a cancel fee equal to 1 night room charge plus tax.

Travel with others

Children policy
A maximum of 1 child 11 years of age or under sharing existing bedding with an adult stays free of charge. Child rollaway bed if required is available on request for an additional fee.

Payment type

    

Language spoken

  • English

Welcome capacity

  • Number of Meeting Rooms: 3
  • Number of Sleeping Rooms: 202
  • Largest Meeting Room Size: 1666 sq. ft.
  • Largest Meeting Room Capacity: 200

Parking

Amenities

  • Video conferencing

Most helpful reviews 9 30 reviews

A Google User
2 years ago – Google

9

Came here for my 60th birthday and stayed a night. Greeted by James Wilson guest relations manager. He was superb, extremely helpful, curtious and made the whole booking in process enjoyable showing us to our room which was absolutely lovely. The views are amazing. Thank you James!.

A Google User
2 years ago – Google

9

Seriously flawless. Only come for drinks before or after dinner, the menu is definitely a lounge feel not a full dinner menu. They open up the pool area for the view at 9, and it’s incredible.

Shirley Li
2 years ago – Google

10

I bought a night’s stay here for my Dad’s 60th and from beginning to end they made it a fabulous experience! The room had stunning views and my parents told me they had a wonderful night’s sleep. They even left a gorgeous slice of cake with Happy Birthday written for my Dad which was a lovely surprise for him. My parents were raving about the breakfast and very much loved the Chinese / Cantonese selection. All in all, wonderful and attentive service from staff and thank you for making them feel so special!

Noora Abul
2 years ago – Google

10

Stayed here on business on June, and was blown away by the service. Definitely the best hotel I’ve experienced in London in terms of service. Shaden (from the front desk) went above and beyond to make my stay memorable. Room service were very accommodating to my dietary requirements. The rooms were also a great in terms of size and cleanliness.

Martin K Head
2 years ago – Google

8

Amazing restaurant with incredible views over London. Pricey but very good food. Need to book in advance and hope they give you a good table, although if its a special occasion they do make the effort to give you a table with a view... Thanks for the complimentary birthday sweets...!

Ua Ka
2 years ago – Google

9

Great place to stay! Welcoming reception and beautiful room with an amazing view and super comfy bed! Highly recommended.

Girish Dhameja
2 years ago – Google

7

Great hotel. Our room was very nice, big for London city, the bathroom was nice. All the amenities you would want in the room. The gym was very small though with limited equipment. Pool was good. Definitely visit the bar on 52nd - on the expensive side but can't beat the views. If you go for afternoon tea, make sure you make a reservation.

dennis fallon
2 years ago – Google

10

Beautiful place and the staffs very friendly. I had a wonderful time stay with beautiful views. Lovely warm Chinese tea when you arrive your room and with fantastic decoration. Yes I will back.

Kim S
2 years ago – Google

9

We had a lovely stay here for our first wedding anniversary back in 2016. The room was gorgeous with many amenities including a Japanese toilet and a TV screen in the bathroom mirror. The view was breathtaking and the bathroom is also placed so that you have a city view from the bath/shower. Would highly recommend.

Dax Cleasby
2 years ago – Google

10

Very easy to get to on the tube. Room was amazing, great view, very comfy bed. Even had binoculars to look out on the skyline. Service was great too, anything we needed was there for us

Ross Evangelista
2 years ago – Google

10

Have stayed here a few times in the last few years but only now thought to write a review. Overall a great place to stay in while in London. Rooms are well appointed, location convenient to public transport, awesome views and lovely service. Pool on top is a nice amenity too. What I like most about staying here is the ease of entertaining guests and visitors at the various dining options. The view alone leaves everyone satisfied. Tip 1: smaller breakfast can be had at Lang downstairs vs. at Ting Tip 2: rooms are non standard size and layouts so always a surprise what you get. Rooms do get smaller the higher up you go. Your choice really between size vs view but it took a few tries to come up with favorites. Tough to go wrong

Oli Rahman
2 years ago – Google

9

It is amazing hotel with great views of London. From the moment you walk through the door all staff are friendly and professional. The location of the hotel is in the heart of London in the Borough of Southwark. Stone through away from Borough Market and on top of London Bridge Station, that will connect you to the whole of London and the world.

Michael McLaughlin
2 years ago – Google

10

Just lovely. It was my wife's 40. We had a great time, it is an experience and everything from the welcome to being shown to your table, to serving the food (and the food) and wine is exquisite. The view is just stunning. You pay for it all, but it is worth it.

Daniel Giffney
2 years ago – Google

10

Best dinner I've had in ages. Great service, impeccable food. Particularly the scallops. Wine pairings were okay but not great next time I would of just ordered of the a la cart menu.

R Bradley
2 years ago – Google

9

An amazing hotel. The great detail paid in every respect is wonderful. Staff are attentive and cannot do enough to help. The food was delicious, as we're the unusual drinks available in the bar. The room was made even nicer with the small touches such as binoculars and a torch. The beds were a delight and extremely comfortable

Ian Palmer
2 years ago – Google

9

Excellent service throughout. Attention to detail is fantastic. Prices...... Well its one of the most luxurious 5* hotels in one of the most expensive cities in earth. Worth it for the views though.

Amerjit Dosanjh
2 years ago – Google

10

1 of the best 5* hotels I've stayed at. The staff were very friendly, polite and professional. The room was amazing, big, spacious and very comfortable with great views of the city.

Andrew Cairns
2 years ago – Google

9

Amazing time in the hotel. We had the iconic view room with 180 degree views so it was pretty special. It's a beautiful hotel with great service

Synchromystic Theorist
2 years ago – Google

10

People who say you're basically paying for the view are right but there is a lot more to it than that. But that is very worth it. This is a city people travel across the other side of the planet to see, and you'll have the best view of it. A great hotel, great baths, facilities, food and all the rest of it. You'll really get the upper class vibe in here. The staff are so helpful, waiters, chefs, concierge and everyone do very good at their roles.

Gaspard Aichele
2 years ago – Google

10

We went to the Shangri-La in the beginning of December this year it was a great experience. The service was very good, the rooms were perfect, same thing for the bathroom. We were amazed by the pool on the 52nd floor it is definitely worth it. The breakfast was also very nice. We will come back !

M Goo
2 years ago – Google

7

Lovely views, great service, also nice little gym overlooking city while you train, however would be nice if the suites were not in the corner as blocks view a little

Farzeed Ur Rehman
2 years ago – Google

10

Went to the Ting restaurant for dinner. The food and the service was lovely. Obviously in the expensive side but it was now that they catered for halal as requested.

Simon Wear
2 years ago – Google

6

The views at the hotel of course are fantastic but the hotel itself is just ok. The drinks at the bar were extremely expensive and the breakfast of two portions of eggs Benedict for my wife and I with a flat white and tea £56. It was well presented but has what can only be described as a tiny amount of ham and the eggs were cold. We returned from a great Dinner at Hestons Dinner at the Mandarin Oriental to only find we were rushed to take one drink at midnight and could not get anything else. Really really poor service in my view for such an expensive hotel being and overnight guest. I think it is extremely unlikely we will return again when there is so many better London hotels that offer better value, service and ambience.

Steve Ferson
2 years ago – Google

6

Very fancy spot but you pay a lot basically for the view. Food at the Ting restaurant was fine but not amazing (the fillet steak is not certainly not special enough to warrant the price tag). The ambience was good and all felt very luxurious but I wouldn't rush back.

Sharo Sri
2 years ago – Google

5

The view was amazing but the service and food was worse than expected. The staff were friendly and very good, but service was generally slow. The food could have been a lot better in terms of taste (it wasn't bad, but not as good as expected).

Andrew Millar
2 years ago – Google

8

Went for drinks at Gong, which has some lovely cocktails but a very small selection of average beers. The gorgeous views of London were well worth the cost of the drinks and we had great service, would definitely go again.

Vidal Ayittey
2 years ago – Google

10

Located near London Bridge, the view from the hotel are breathtaking. On a clear day you can see for miles around, it is stunning. Rooms are nice, with modern decor and spacious surroundings. The staff are amazing, going above and beyond to ensure that everything you want and need is available.

Andreas Müller
2 years ago – Google

9

Afternoon Tea at Ting was absolutely amazing. The attention to detail is breathtaking and the food is just divine. Perfect thing to do on a London afternoon.

Tom Merriott
2 years ago – Google

9

Superb facilities, the room was excellent and the staff could not have more genuinely helpful. We enjoyed our stay very much, unbeatable and unforgettable views. Must be experienced, brilliant in every way.

adam nichols
2 years ago – Google

5

We have stayed multiple times at the shangri-la hotel and it used to be very nice. Fast forward and its plain to see they are cutting costs everywhere! From the bathroom to the fresh fruit, its all vanished. The price however remains the same.

Kim Mathen
3 years ago – Google

7

A visit to the toilet of the hotel's "Gong Bar" to experience automation beyond your wildest dreams is a real "must"on any visit. As also are the superb views N and E out over the River Thames and London beyond : and also those views E, SE and S from the adjacent fitness gym. But beware ! - the bar has a minimum spend per person so check that out before you go.

Marcus Keane
3 years ago – Google

10

Room was amazing and views fantastic. Staff were very professional and personable. A real treat and lots of couples staying there to celebrate a special occasion. Can't wait for a reason to return!

Manav Dhir
3 years ago – Google

9

Spectacular views and amazing service, couldn't have asked for more! I took my girlfriend there for afternoon tea as a surprise for her birthday, she absolutely loved it. Everything was perfect, will definitely be going back. A huge thanks to the staff who made it extra special. They were very friendly, professional and attentive at all times.

Ben Digweed
3 years ago – Google

9

Stayed on the 48th floor with a spectacular view of the Thames and Tower Bridge. Could see for miles across London! Room was to a very high standard with comfortable bed. Swimming pool was a nice size with 1.3 metre depth and just the right temperature with the hot weather of Tuesday. Breakfast was delicious 😋 Staff were extremely friendly and helpful. Wouldn't hesitate to recommend!

Phil Jones
3 years ago – Google

8

Great view and ambience. Friendly staff, though service could have been slightly better (had to ask for water top ups / took a while to take our order etc) but that is a minor quibble. Food was overall good, but not great. The wine was excellent though. We had a few glasses (by the glass) and they were reasonably priced (considering the location) and delicious.

Dave Langdon
3 years ago – Google

8

Really enjoyed the Oriental/traditional afternoon Tea. Stunning location, lovely food, great service. Only 4* as it is very expensive and I'd argue the food doesn't quite justify it (you're paying for location). Still, definitely recommend.

Chloe odongo
3 years ago – Google

7

Simply amazing! I walked in on Saturday afternoon, it wasn't busy just a few other guest. I've visited the shard a few times however this was my first time at the Lang. I went alone and the girls who were working there : Sofia and Christina made me fell so welcome and comfortable. I ordered the chicken sandwich and a bottle of champagne with a cup of elderflower( I like to mix the two together). Everything came quick sharp the food was fantastic and the champagne was even better. The restaurant was very clean kept, the only downside is the fact there was only 1 toilet form men and women the share- however given the size of the restaurant I could understand. It's fairly small. I say outside as it was a lovely day I stayed for so long I didn't realise they were closing, the girls were so sweet and didn't rush me just waited until I was finished and ready to leave. I would highly recommend this place if you're ever near London Bridge and don't fancy the noise of being inside the shard. Perfect for: a day time date Tea with the girls Coffee and cake before work Lunch time business meetings

David Saidden
3 years ago – Google

10

We had a large room facing town bridge (east). Room was fantastic, clean, large and modern. We had a great stay spending just one night but managed to fit in 2 of their great restaurants. For us it was a staycation and would do it again.

edward rhodes
3 years ago – Google

10

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around... We had lunch and cocktails at Gông. It's an experience worth going for but be prepared to pay. Excellent and impeccable service with strong, imaginative cocktails and lovely food. Having also been to the top of the shard, the view is more or less just as fantastic. The only difference is now you have a cocktail in hand. I know what I prefer.

Ben Griffiths
3 years ago – Google

10

We had lunch and cocktails at Gông. It's an experience worth going for but be prepared to pay. Excellent and impeccable service with strong, imaginative cocktails and lovely food. Having also been to the top of the shard, the view is more or less just as fantastic. The only difference is now you have a cocktail in hand. I know what I prefer.

Georgie Smith
3 years ago – Google

10

The hotel is amazing! Stayed for my husbands 30th in a beautiful room looking over tower bridge. The views are incredible especially in the evening!! The staff are very friendly and looked after us even treating us with cake for the birthday. The only thing that lets it down is Ting restaurant. But the staff within the hotel and hotel itself are fab hence the reason for the 5 stars!!

Hamish Pike
3 years ago – Google

9

Unbelievable views from a majestic and amazing hotel. I was so very impressed from the first time I walked through the front door, to the lift to the 35th floor to reception with sweeping majestic views of London. Then there is the room, the restaurant and did I mention the sky pool. This hotel is a once in a life time stay!!

Matthew Lee
3 years ago – Google

9

Simply one of the best. All of the rooms are on the 36th floor of the Shard or higher so they all feature amazing views. The rooms are amazing and very much feel like a brand new hotel as the hotel is only 3 years old. It feels like a newer, refreshed version of the Park Hyatt. The bathroom is amazing with a great tub and separate rain shower. The location is very convenient being right next to London Bridge tube station. I would not hesitate to recommend this hotel if you have the means. To quote Ferris Bueller, "it is so choice".

Rory Mantel
3 years ago – Google

9

The stay at the Shard was amazing. I went as I had won a work competition along with done other people, and we all had an amazing time there. Great views, great location, great food and the staff super helpful. No complaints :)

Claire Philp
3 years ago – Google

10

I came here on a work overnight stay and was blown away by the place. From the staff who were all extremely nice and couldn't do enough to help you, to the overwhelming views. I would highly recommend this to anyone.

India Gerrard
3 years ago – Google

10

Had the afternoon tea in the hotel. Service was brilliant! I was worried that I wouldn't be able to eat everything because I am on a dairy free diet, but they adapted the options for me. It was delicious! Beautiful location and very professional staff.

Zaki FX
3 years ago – Google

10

Amazing experience! Wedding night was made extra special with their complimetary upgrade and top class service. Only thing I would say that could be improved would be to answer the room service number as after calling many times with answer we had to go up to the front desk to resolve a small issues. Overall very happy with the experience.

Lakeisha Burch
3 years ago – Google

9

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around... Excellent service. The view is mesmerising at Level 52 or 35 (where the Tīng Lounge and Restaurant are). We went to the Gong bar on level 52. Service of a high standard, settings were plush, atmosphere was lovely. Food and drink were pleasant but not enough to entice me to go back to the bar. Hutong's food and drinks were outstanding, so unfortunately, this did pale in comparison. Which is unfortunate compared to the service, atmosphere and view which were outstanding. Looking forward to trying out Tīng next time

Moe Homer Ha
3 years ago – Google

7

Excellent service. The view is mesmerising at Level 52 or 35 (where the Tīng Lounge and Restaurant are). We went to the Gong bar on level 52. Service of a high standard, settings were plush, atmosphere was lovely. Food and drink were pleasant but not enough to entice me to go back to the bar. Hutong's food and drinks were outstanding, so unfortunately, this did pale in comparison. Which is unfortunate compared to the service, atmosphere and view which were outstanding. Looking forward to trying out Tīng next time.

michelle davies
3 years ago – Google

7

Christmas theme was very nicely done, views were incredible, never experienced the 'luxury' of a heated toilet seat before. As to be expected the mini bar cost about the price of the room but i well and truly enjoyed having a bath in front of the whole of London at my window

Todd Morton
3 years ago – Google

9

The location and room was incredible, like nothing I've ever seen or stayed at in my life. Service was lovely, everybody smiling and happy to help. If you want a room with a view in London you won't get one better

Fran Rosa
3 years ago – Google

10

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around... Wonderful night in Shangri-la hotel at the Shard. The hotel staff were excellent, very attentive but not overly so. The room was great with views over Tower Bridge and the Thames. The bathroom had a heated toilet seat and a TV in the miror. The pool was beautiful and linked onto the bar which while expensive created amazing cocktails. Really great stay thanks.

Jason Griffin
3 years ago – Google

10

Wonderful night in Shangri-la hotel at the Shard. The hotel staff were excellent, very attentive but not overly so. The room was great with views over Tower Bridge and the Thames. The bathroom had a heated toilet seat and a TV in the miror. The pool was beautiful and linked onto the bar which while expensive created amazing cocktails. Really great stay thanks.

Investor24
3 years ago – Google

9

Very beautiful Hotel with lots of modern details. Top class Restaurant with amazing view. We went there for afternoon tea which was unforgettable

Kay Sealy
3 years ago – Google

9

Great place to stay, wonderful staff, fantastic views. I would 100% recommend.

gravity Williams
3 years ago – Google

10

Best hotel in London if you aren't looking for quirkiness. Fantastic view, roll top bath next to the window. Lovely breakfast and if you stay midweek the infinity pool on the top floor of the hotel is normally empty! A lovely special hotel for a special occasion. Not cheap though!

KARLE Tiaush
3 years ago – Google

10

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked this hotel on there and they had the cheapest rates around... Everything in this Hotel was perfect. Bed was extra comfy, including pillows. Bathroom was heated which was really nice. Breakfast is amazing, really complete with scrambled eggs, pork bacon, cereal, fruits, bread and really soft berries. And the view from the 42nd floor Premier King Room with City View was just amazing. You can see Big Ben, Parliament, London Eye, St. Paul. And on top of all that, it is right next to the London Bridge Metro Line.

Diz Daniel
3 years ago – Google

9

Unbelievable rooms, service and style. Great view of London. Just down the road from Borough Market. Taxi rank right outside. Seriously lovely rooms and would go back again if I could afford it

R Souza
3 years ago – Google

9

Everything in this Hotel was perfect. Bed was extra comfy, including pillows. Bathroom was heated which was really nice. Breakfast is amazing, really complete with scrambled eggs, pork bacon, cereal, fruits, bread and really soft berries. And the view from the 42nd floor Premier King Room with City View was just amazing. You can see Big Ben, Parliament, London Eye, St. Paul. And on top of all that, it is right next to the London Bridge Metro Line.

Wael Hazzazi
3 years ago – Google

8

Great rooms with great views. Staff are nice and helpful. Love the Asian vibe of the place, reminds you of Tokyo hotels.

Moath AlSaiady
3 years ago – Google

10

Stunning views on London, very welcoming staff and outstanding luxurious rooms with fine decor details! Don't tell me fourseasons or Ritz-Carlton. Shangri-la took the competition into another level!

Jonathan Ravelo
3 years ago – Google

10

The hotel is amazing top class right in the heart of London, from the rooms you can see a large part of London. At night the skyline looks amazing. The rooms have everything you need, I needed an Ethernet cable and it was right in the room. The staff are very helpful. Definitely would like to go again.

Titus Anglesmith
4 years ago – Google

10

Didn't stay at the hotel went to the bar for dinner and drinks. Superb location, amazing views of London in all directions (even from the loo) if you don't have a problem with heights, get a table close to the window to really enjoy the complete splendour of this venue. Staff are friendly and attentive, wonderful service. Expect to drop some cash, even if you're only planning on going for a couple of drinks

Amanda Hill
4 years ago – Google

7

Great views, amazing food, the pre launch event for Maelle picked a perfect location... only reason not 5* - prices.. but guess you get what you pay for

Ren Ja
4 years ago – Google

8

Rooms- Amazing rooms with lots good designs. Impecible bathroms and beds. The only thing that could be improved is the size of the room as the rooms was a bit small to my expectations. Rooms Rating: 4/5 Service- The service was the best I've ever seen in a hotel. Great and extremly friendly staff. Service rating: 5/5 Looks- Breathtaking veiws around the hotel. Amazing looks both in and out of the room. Looks Rating- 5/5

Arvid K
4 years ago – Google

9

Great hotel with amazing view, professional staff and amazing room service burgers served 24/7.

Rebecca Lane
5 years ago – Google

9

Stayed in March for my 30th birthday and had a wonderful weekend, the staff were lovely and gave faultless service. Rooms, views, breakfast, bar and pool were all spot on, looking forward to our next stay!

Hui Li
5 years ago – Google

10

I really want working in this hotel. I believe that it must be one of the greatest hotel in London which provides the highest quality of hotel attributs and servies. -------- Hui Lee