 5 818 reviews

Staybridge Suites HOUSTON WILLOWBROOK - HWY 249

18828 Highway 249, Houston, TX 77070, United States Access

Staybridge Suites HOUSTON WILLOWBROOK - HWY 249

Welcome to the Staybridge Suites Houston NW Willowbrook.
We are a Pet Friendly Hotel that offers a limited number of pet designated rooms. Hotel is conveniently located on Highway 249. Our hotel offers studios, one bedroom and two bedroom air conditioned suites, all with one king bed and a sofa sleeper and full kitchenette.

Methodist Hospital, St. Lukes Hospital and Hermann Memorial Hospital are all within one mile of the hotel. Willowbrook Mall and Vintage Park Shopping Center offer unique shops and restaurants. Shuttle available within 3 miles on request. Bowling and golf nearby featuring PGA golf courses and Top Golf. Businesses near hotel: Hewlett Packard, GE Oil & Gas, Baker Hughes, National Oil Varco, Noble Energy, FMC and Canrig Nabors Drilling just to name a few.

Catch up on work in our 24-hour Business Center with complimentary wireless Internet, printer, fax service and computers. The hotel has an outdoor pool and whirlpool, basketball court for your exercise needs and a great BBQ area to prepare grilled foods or just unwind and enjoy the outdoors.

Every room stay includes complimentary full American breakfast daily and an evening reception Monday thru Wednesday offering beer, wine and great food. If you want to check out a movie or book come visit our den or sit in front of the fireplace with friends or a good book. Hotel offers complimentary self-serve washer and dryers on each floor for your convenience.

Hotel

  • Internet
    FREE WiFi
  • High speed Internet
  • High speed wireless
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Transportation - local area
  • Front desk
    Express check-in
  • Express check-out
  • Late check-out available
  • Storage space
  • Work away
    24-hour business center
  • General
    Direct dial telephone
  • Interior corridors
  • Public area air conditioned
  • Hotel service
    Dry cleaning
  • Housekeeping daily
  • Housekeeping weekly
  • Onsite laundry
  • Safe deposit box
  • Outlets
    Sundry/Convenience store
  • Travelling with others
    Pets welcome
  • Accessible
    Accessible facilities
  • Events
    Evening reception
  • Green facilities
    Local community involvement

Rooms

  • Communication
    Speaker phone
  • Two-line phone
  • Voice mail
  • Bedding
    Sofa bed
  • Bathroom
    Bathtub
  • Hairdryer
  • Private bathroom
  • Separate closet
  • Food & Beverage
    Buffet breakfast
  • Coffee/Tea maker
  • Cups/glassware
  • Dishwasher
  • Full kitchen
  • Kitchenette
  • Microwave
  • Pots and pans
  • Refrigerator
  • Refrigerator with ice maker
  • Silverware/utensils
  • Stove
  • Toaster oven
  • Entertainment
    DVD player
  • Satellite television
  • Stereo
  • TV
  • Business
    Computer
  • Desk with lamp
  • Spare electrical outlet available
  • General
    Air conditioning controlled in room
  • Ironing board
  • Non-smoking

Recreation

  • Pool
    Outdoor pool
  • Wellness
    Whirlpool
  • Fitness
    Fitness center
  • Sport
    Golf

Food and Drink

  • Meal plan
    FREE breakfast
  • Special attention
    FREE evening reception
  • Kitchen facilities
    Barbeque grills
  • Ice machine

Breakfast

  • FREE breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Travel with others

Children policy
1 kid ages 1 or under stays FREE

Language spoken

  • English

Concierge tips

Get together with friends and unwind over complimentary food and drinks every Tuesday through Thursday for evening reception.

Environment

Property's Green Action

We believe that incorporating societal and environmental factors in our business strategy and operations will play a vital role in the long-term viability of our business and the travel and tourism sector. We manage and minimise our impact on the environment by tracking and reducing the use of energy, water and waste. We also use bio-friendly cleaning materials and promote local sustainability initiatives such as low carbon alternative means of transport.


  •  Local community involvement

Certifications

Green Engage

The IHG Green Engage system is our group-wide online sustainability programme. It allows hotels to track, measure and report on their carbon footprint and utility consumption as well as recommending more than 200 ‘Green Solutions’ which help deliver greater sustainability.

The IHG Green Engage system:
• Measures energy, waste and water use
• Recommends over 200 Green Solutions to reduce the impacts our energy, waste and water use have on the environment
• Supports hotels to create environmental action plans and targets
• Promote local sustainability initiatives such as low carbon alternative means of transport
• Biodiversity: keeping the disturbance of animals, plants and their natural habitats to a minimum. A set of recommendations aimed at preserving and protecting on-site local flora and fauna and the wider regional ecosystems has been developed. This includes advice on management of green spaces and long term strategies for protecting local environments.

Most helpful reviews 8 18 reviews

Lisa Campbell-Hughes
2 years ago – Google

9

Absolutely Love this hotel chain. 1st visit was to SW Houston totally loved it then and aimed to throughly enjoy this one. At a glance things appear new but there are updating that may need to happen due to minimal ac in the walkways/hallways. Tasty breakfast, did I mention included! Other than that... AWESOME AWARD!

Zephroth Talinguard
2 years ago – Google

4

Great hotel overall. No problems with the room. no issues with the service staff. They charged my card incorrectly. I paid through priceline on a different card and then when we got there they asked for a card. I specifically asked them what it was for and they said for incidentals. they wound up charging that card instead of the other one. Called up and they didn't present very many options other than the 2-3 business day refund and correctly charging the other card. Not happy about the whole situation. And the results were less than desirable. Wouldn't have been so bad but I specifically asked the clerk what the card was going to be used for.

Mika Mathes
2 years ago – Google

9

Nice & clean. Also offer a nice breakfast to wake up to.

Daniel Gibbons
2 years ago – Google

7

Hotel staff are very helpful and friendly. The room are clean and functional. Air conditioning in the gym could be better but a good mixture of gym equipment.

Eddie Brooks
2 years ago – Google

9

I can't say enough about how amazing the staff was while we stayed there in Harvey's wake. Just great! The room was, well, roomy, and clean and well-stocked with basic housewares. Staybridge was a friendly and comfortable place from which to begin the flood recovery process.

Michelle Leroux
2 years ago – Google

10

The hotel rooms are beautiful. Plenty of space, including closets which are nice to have. The breakfast is nice but the desk manager Angel lacks the personality to make this hotel a 5 star.

Jessica Ezemba
2 years ago – Google

10

This place is amazing! Rooms are lovely and well kept. I was highly impressed especially about the kitchen! Had all amenities. I am definitely coming back.

Michael Swaim
2 years ago – Google

10

These people are the best! Very friendly helpful staff. Stayed with them after Harvey and always felt appreciated and welcome.

Jacob Satterthwaite
2 years ago – Google

7

We were staying there when Hurricane Harvey went through Houston. The staff was very friendly and very helpful. The rooms were nice and very clean.

Christine Key
2 years ago – Google

8

This is the 2nd staybridge we have stayed at. The breakfast is delicious even my picky eater kids loved it especially the Texas shaped waffles. The social dinners are great. We did have a few issues with housekeeping but the hotel management and front desk management were very quick to take care of any issues. Everyone here is very kind and tolerant of all my toddlers underfoot for a few months.

Michelle Dornak
2 years ago – Google

10

Ashley at the front desk is amazing and great with directions to the hotel. The director Reesa Payne greeted me at the door with a goody bag which was amazing. I love the soft mints. Angel at the front desk is on top of his game and I love this hotel. Clean and organized.

Sunset Chinchillas
2 years ago – Google

5

I stayed here pre-hurricane Harvey so my review is from that time period. The rooms were clean and what you expect from a Staybridge. Compared to the other Staybridge suites this one falls short in many areas which is odd because it is one of the higher priced ones. It is very noisy with people noise due to either extra loud clientele or extra thin walls compared to the others I've stayed at. Breakfast was short of what the others offered and was unusually limited for the cost of the room. They also only provided happy hour Mon-Wed, some I've stayed at provide it Mon-Thurs or Fri for business clientele. The biggest downside is that the area isn't the safest feeling and I found it difficult to talk on the phone without having other people's conversations picked up through the walls. If you walk outside, there are smokers everywhere (no designated area so you are constantly passing them and they are usually on the phone) and the perimeter is completely fenced to the freeway feeder road which is probably for the best. Ultimately the only place I found quiet enough to have a call was the workout center. I watched two fights break out in the parking lot during the time I was there and the police were called. Overall, I was not impressed with this particular Staybridge and will not be returning but will stay at others in the future. There are some very nice ones out there, the one off of I-10 west Beltway 8 is hands down the best I've experienced in Houston.

Christine Iturrino
2 years ago – Google

10

Thoroughly enjoyed staying here during the aftermath of Harvey. The suite was better than most apartments, very clean and modern with everything needed for long term stays. The staff was equally amazing, providing professional service with an easy smile and friendly demeanor. We felt at home here and a little bit sorry to leave.

Dylan Richards
3 years ago – Google

8

Suite was pretty clean and plenty of beds for me and my family. Stayed just for one night on the way home from a cruise. It felt good just to sit and relax. Furniture was a little out dated but not terrible. If I am ever in Houston again will differently be choosing a Staybridge as a place to stay

Dustin Lisenby
3 years ago – Google

10

Free breakfast every morning, free beer and dinner Monday through Wednesday. Nice rooms, nice beds, good staff, nice showers. Close to the interstate, but they provide ear plugs.

B A
3 years ago – Google

8

Stayed here for business meetings and it was a good experience. Clean rooms and polite staff. No complaints, several shops and restaurants close by. would stay again.

Virginia Blake
3 years ago – Google

9

Staff is great, rooms were large and quiet, clean - enjoyed my stay!

Frances Thornbury
3 years ago – Google

9

Clean, spacious, well stocked suites, bed and pillows are firm but soft. Haven't had such good night's of sleep in ages! Great breakfast bar, free dinner served Monday, Tuesday, and Wednesday -including beer and wine! We had nachos & tacos: shredded chicken or beef stripes; nigh , we had chicken sliders and chef's salad; Wednesday was hamburgers and hot dogs and all of the trimmings. Staff is curteous and appear to be well trained. Look for Angel at the front desk. Great gentleman, sincere and helpful.

Gregor Baumann
3 years ago – Google

10

Great service, clean and big rooms, Fitness and Pool

Adams Halim
3 years ago – Google

10

Helpful staff, clean, good location

Jon McWhorter
3 years ago – Google

7

You just have to check the place out. Great for family's traveling or people who need a quite place to get away from the rest of the stress

Kim Jobe
3 years ago – Google

8

We were very pleasantly surprised with this hotel. Of course I reviewed it online and compared it to other hotels in the area, but the pictures on their site do not do them justice. The room is large enough, even with the sleeper couch unfolded. The kitchenette is larger and better appointed than in my last apartment (except for the lack of an oven, which we wouldn't have ised, anyway). The free breakfast buffet has more options than most. My only quibble is with the lighting, which is not conveniently placed when parts of the family want to go to sleep before the rest. I'm sure we'll be back.

Ervin Travis
3 years ago – Google

6

Room was awesome but I couldn't connect my ps4 to their WiFi they really need to get that fixed asap rns

Jose Hernandez
3 years ago – Google

8

It is a nice room but not as large as residents in

DerpsMcPineapple
3 years ago – Google

6

Nice rooms, great breakfast, but bad service. During my stay I asked for a 4 person hotel room. What they gave us was a 2 person room and a 1 inch sofa mattress that made my back ache. I only got 3 hours of sleep. If the staff wasn't so ignorant, I likely would have given 4 stars.

Anthony Smith
4 years ago – Google

10

I travel a lot and stay in many different hotels. This is my third stay at the hotel and thought it worth writing a review given how great my experience was. The rooms as other have mentioned are quite large. The full size refrigerator and kitchen really makes it a relaxing stay. My only problem is I wish they had an oven but that's being picky I suppose. The staff has been very friendly and helpful. I'd especially like to give a shout out to Shaunielle (I hope I spelled it right) for her above and beyond accommodations. My favorite part of this particular hotel is the large sitting area in the garden. After 7 pm when it's not so dreadfully hot it's a great place to sit down and read while enjoying fresh air. They offer breakfast 7 days a week but an added bonus was having evening meals provided three nights a week, and alcohol if that's your thing completely free. I'd recommend this place to anyone within the area.

Brittany R
4 years ago – Google

8

Hotel seemed a little older, but met our needs location wise and overall was a great stay.

Erin Reine
4 years ago – Google

7

Great location and staff were super friendly.

Bob Mulholland
4 years ago – Google

10

The room was large and clean. The free dinners with free beer and wine Monday through Wednesday was great. Staff is friendly and helpful.

Ruben Jimenez
4 years ago – Google

10

Nice clean rooms staff was amazing breakfast was awesome I would definitely stay again also wonderful for softball fastpitch tournaments girls can eat breakfast and play and the best part its 10 to 15 minutes away from the ball field. Staybridge all the way

keiron bremnor
5 years ago – Google

8

fantastic

Sarah R.
7 years ago – Google

6

My sister stayed here to visit me and brought her husband, two sons and our oldest nephew. They all fit nicely in the largest suite. HOWEVER, there was BED BUGS. They moved them to a different room and gave them a discount. Staff was good but the bed bugs were so gross...have to give them bad marks on that.

A Google User
8 years ago – Google

9

I would stay longer if work would allow