 8 941 reviews

Vancouver Marriott Pinnacle Downtown Hotel

1128 West Hastings Street, Vancouver, BC V6E 4R5, Canada Access

Vancouver Marriott Pinnacle Downtown Hotel

Vancouver Marriott Pinnacle Downtown Hotel welcomes you to British Columbia with style, substance and award-winning hospitality. Ideally located in Coal Harbour in downtown Vancouver, we're moments away from Rogers Arena, Stanley Park and the cruise ship terminal. For business travelers in BC, our hotel offers strikingly elegant venues including the Pinnacle Ballroom, as well as an outdoor patio and several smaller conference rooms, while the Vancouver Convention Centre is easily within reach. Elsewhere at the hotel, sample international cuisine for breakfast, lunch and dinner at Showcase Restaurant and Bar or enjoy the indoor pool and hot tub. A 24-hour fitness center enables you to maintain your workout routine during your Vancouver visit. Thoughtfully designed rooms and suites offer pillowtop beds, modern technology and home-like comforts, and many also feature views of the water or downtown cityscape. If you're interested in exploring Vancouver, our hotel places the city at your fingertips.

Hotel

  • Internet
    FREE WiFi
  • High speed Internet
  • High speed wireless
  • Transportation
    Motorcycle parking
  • On-Site parking
  • Parking
  • Valet parking
  • Front desk
    24-hour reception
  • Car rental
  • Check cashing policy
  • Concierge desk
  • Concierge floor
  • Express check-out
  • Front desk
  • Work away
    Business center
  • Business services
  • General
    Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    ATM/Cash machine
  • Boarding pass print-out available
  • Currency exchange
  • Dry cleaning
  • FREE newspaper delivered to room
  • FREE newspaper in lobby
  • Full service housekeeping
  • Hair dryer
  • Housekeeping daily
  • Ironing board
  • Laundry/Valet service
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Valet same day dry cleaning
  • Wakeup service
  • Outlets
    Barber shop
  • Beauty shop/salon
  • Bookstore
  • Drugstore/pharmacy
  • Florist
  • Gift/News stand
  • Vending machines
  • Travelling with others
    Pets welcome
  • Accessible
    Accessible facilities
  • Accessible parking
  • Elevators
  • Events
    Meeting rooms
  • Wedding services
  • Green facilities
    Low carbon footprint control

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Health club
  • Sauna
  • Spa
  • Steam room
  • Whirlpool
  • Fitness
    Exercise gym
  • Fitness center
  • Gym
  • Sport
    Tennis court

Food and Drink

  • Meal plan
    Buffet breakfast
  • Continental breakfast
  • Special attention
    FREE in-room coffee/tea
  • Services
    24-hour room service
  • Executive floor
  • Room service
  • Room service - full menu
  • Kitchen facilities
    Ice machine
  • Outlets type
    Cocktail lounge with light fare
  • Coffee shop
  • Food and beverage outlets
  • Lounges/Bars
  • Restaurant

Breakfast

  • Continental breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 16:00
  • Check-out Time: 12:00

Cancel policy
Cancel policy may be more restrictive based on rate / room booked, season, special events

Travel with others

Children policy
1 kid ages 1 or under stays FREE

Pets are allowed upon request. Charges may be applicable.

Payment type

      

Language spoken

  • English

Welcome capacity

  • Number of Meeting Rooms: 21
  • Number of Sleeping Rooms: 438
  • Largest Meeting Room Size: 6633 sq. ft.
  • Largest Meeting Room Capacity: 600

Parking

  • Accessible parking
  • Motorcycle parking
  • On-Site parking
  • Parking
  • Valet parking

Amenities

  • Ethernet connectivity
  • Computer
  • Network/internet printing available
  • Post/parcel service
  • Fax machine
  • Fee charged for first page of outgoing fax
  • Business center
  • Telephone
  • FREE toll free calls
  • Full business center
  • Printer
  • Copier
  • Overnight delivery/pickup
  • FREE incoming fax
  • On-site business center
  • Meeting facilities
  • Voicemail

Environment

Property's Green Action

We set goals and policies to reduce energy and water consumption, catalyze our progress and review our performance. We also collaborate with suppliers to provide products that conserve energy, reduce and divert waste and are comprised of more sustainable materials. We encourage sustainability in our kitchens through actions such as purchasing organic and responsibly sourced food, planting herb gardens, sourcing cage-free eggs and sourcing seafood caught in a sustainable manner and recycling cooking oil.


  •  Low carbon footprint control

Certifications

Green Key Eco-Rating Program 4

With more than 1,200 hotels certified in Canada since its inception in the 1990s, the Green Key Eco-Rating Program awards hotels an environmental rating of one to five Green Keys. Green Key members are then given guidance on how to "unlock" opportunities to reduce operating costs and environmental impacts - and in turn earn more keys.

The Green Key audit looks at nine major areas of sustainable hotel operations:
• Energy conservation
• Water conservation
• Solid waste management
• Hazardous waste management
• Indoor air quality
• Community outreach
• Building infrastructure
• Land use
• Environmental management

Most helpful reviews 9 41 reviews

A Google User
2 years ago – Google

9

The BEST hotel to stay in if you're visiting Vancouver. Gorgeous view of the waterfront and beautiful sunsets. We lived on the 30th floor and would love seeing the sun set and wake up to a beautiful morning for the long weekend. Staff is very courteous. The hotel has most tourist attractions at a radius of 0.5 miles. We loved staying here.

A Google User
2 years ago – Google

7

Beds are comfortable. Rooms are clean. The bathroom amenities are good products. The towels are decent and plentiful. Staff seem pleasant. The lady who cleans rooms on our floor had a big, genuine smile. She made polite conversation. This hotel is downtown so prices for breakfast start at 24.00 but there are other businesses close at hand to pick up food items. Urban Fare does a great breakfast. Plus they have a modest grocery Dept. We have stayed at the Fairmount but I much prefer this location.

Devon Bertholf
2 years ago – Google

6

The location is great but for $450 a night I would have expected a bigger room with nicer amenities. Honestly the interior of the rooms looks pretty dated. Parking is a nightmare also but that's pretty much the case all downtown.

James Ng
2 years ago – Google

7

Was there for a professional networking of graphics pros. Ballroom was equipped with a bar that was thinly stocked - there were a few beers and wine, but non alcoholic options were limited to orange or cranberry juice. Food was ok, nothing spectacular. Ballroom was otherwise fairly spacious and able to hold a crowd of probably 1000 attendees without packing them in.

Watermeloin Wong
2 years ago – Google

10

Location is good! The staff are very friendly! However I needed to get some work done and they don't really have a work space or conference center. They have a business center but it is in the lobby and it is extremely loud due to the sheer amount of people. Other than that the rooms were very clean and nice

Sarah Marrs
2 years ago – Google

7

This is a nice and comfortable place to stay. It is very convenient to event centers and other activities in Vancouver. It is an easy walk or run to the trails in Stanley Park, and there is great coffee and food everywhere. I even had an unexpected view of the water. I would stay here again.

Emily Bozzo
2 years ago – Google

9

Great location, just steps from Vancouver waterfront (great place to walk and take in some great views). Clean room with decent amenities. Lots of great places to dine in the area, steps from SkyTrain station and walking distance to Granville, Robson streets (shopping!!). Great value for the location.

Ghanshyam Bhatt
2 years ago – Google

10

Great location for tourists. Close to public transport and the staff was helpful. Parking is a bit expensive but a norm for downtown hotels.

Quinn Buter
2 years ago – Google

8

I attended this venue for my Prom night and found it to be rather satisfactory. The service was polite and quick, there was never a moment with an empty glass. Additionally the food provided was absolutely delectable and plentiful. Overall a wonderful experience.

Jonathan Lefebvre
2 years ago – Google

9

Very great hotel. Staff is helpful, rooms clean, close to everything and usually not super expensive. I'm clearly coming back to this hotel next time I am in town!

Roopa V
2 years ago – Google

8

Located right in the middle of downtown provides some pretty good views... The rooms are spacious and well maintained... Although I don't find it more better than other Marriott hotels because of the amenities like fridge and oven are not present in the rooms...

Nicholas Tang
2 years ago – Google

10

Convenient parking and steps away from the convention center. Great rooms with a good bar with fantastic happy hour deals. Even if you don't stay there, head to the bar. Good staff, good service.

Claire Taylor
2 years ago – Google

8

This hotel is in a very walkable area with nice views (including of the water and surrounding mountains) from higher floors. Rooms are clean and well taken care of, and staff have been helpful. The lobby bar has large windows and is a great place to for a drink or snack before heading out. I would definitely consider staying here next time I'm in Vancouver.

Vinita Ramsay
2 years ago – Google

8

We have been coming here for twenty years or so-- several times a year. The location is ideal: easy and close access to downtown, the expensive designer shops, the heavily Asian Robson street, Stanley Park, the waterfront and marinas, and the convention center. The rooms tend to be small, but comfortable. The concierge lounge puts on a good spread for breakfast and the light "dinner" in the evening. Good happy hours choices and prices in the bar area. Spacious and well equipped gym and pool area. The staff is hit or miss; the bell staff is friendlier and more personable than the front desk people.

Stewart Ramsay
2 years ago – Google

8

Great hotel great location. Convenient to business district with views of the harbor. Friendly staff. Concierge lounge has nice food and very nice views. Lounge is a great place to meet or to work.

grant I
2 years ago – Google

8

It's Marriott, you get what u expect. Service facility's food all very good. Comfortable bed king room nice view well equipped gym free weights and machines pool hot tub steam room sauna nothing missing here. Also enjoyed a couple meals in the restaurant and drinks in the bar more than once.

Jay Francois
2 years ago – Google

8

Room was cozy and didn't feel empty. TV wasn't the best picture quality. Staff was very friendly. Lobby bar should offer a couple sweeter coctails but those offered were high quality. The only surprise was when I chose to self park and was given a slip to put on my dash, I wasn't made aware that there was a $35 overnight parking charge.

Alex Slomczynski
2 years ago – Google

8

The hotel is really beautiful with a great location. Staff were extremely professional and friendly. The room was sufficient. The lobby restaurant has happy hour 2 times per day. The drink and food selection for happy hour was not great. Parking for the night is ridiculous. $35 for the night. Truly this should be complimentary with hotel stay.

kory h
2 years ago – Google

7

Nice hotel close to water and Stanley park. Good views. Pool was nice but a little cold. Staff was friendly and easy to deal with.

Christopher Plebani
2 years ago – Google

9

We had an amazing stay at this hotel! The staff was so friendly and accommodating. We will surely stay at this hotel anytime we visit Vancouver. The bar in lobby is a cool place to hang out, have a drink, and grab a bite to eat. They have a great fitness area with a pool, hot rub, and sauna which was a great way to start our mornings. Everything is within walking distance of this location as well. Shout out to Louisa, you're awesome

Galidor Dragon
2 years ago – Google

10

Wonderful service and attention, people are always helpful, from the receptionist, concierge to bell boys. Wonderful bar downstairs, nice pool and warm spa, also, great gym. Love the view from the room and they allow pets! Brought my dog and they gave her bowls for food and water. Overall, a wonderful, centric place to stay while in Vancouver.

Ryan Sussex
2 years ago – Google

9

Very impressive hotel and Staff at a great location. Peter at the concierge was very helpful and everyone we interacted with made our stay wonderful. The pool facility was great... aside from a basic pool there was a steam room, sauna and hot tub. All well maintained and clean.

Mary Hockaday
2 years ago – Google

9

Beautiful hotel in Vancouver, situated in downtown Vancouver. Exceptional service from staff at Reception, Restaurant and Hotel Services. Fabulous Xmas Day buffet, great selection of wines and spirits together with hot chocolate, marshmallows and cookies on Xmas Day! 💖

Mike C
2 years ago – Google

8

Got upgraded to a corner high level room. The view is spectacular to the harbor and the cityscape. Unfortunately, I have to say aside from the lobby, the rest of the hotel seems dated, especially the room. The carpeting, bathroom, furniture all needs some updating. The club lounge is a bit on the crowded side and seems to have just been the combination of two rooms, but again offers great views.

R Chiostri
2 years ago – Google

9

Customer service focused staff. They're amazing. Rooms are great as they have floor to ceiling windows with beautiful views of Vancouver. Rooms are clean and comfortable. Great experience!

Steve Mustafa
2 years ago – Google

8

The location was convenient and the rooms were nice but the amenities that very frequent travelers, such as myself, were weak - in particular I'm considering the lounge where I can get work done. The quality of the food whilst excellent had a very limited variety. However, the level of courtesy was impeccable.

Samantha Sweeney
2 years ago – Google

9

My experience at the Marriott Pinnacle was limited, but great. I was welcomed at the door by a friendly and helpful doorman, the lobby was well decorated and open, and the bar was spacious and clean. I had a opportunity to visit my friends room briefly and it seemed like a nice room. The loaction is amazing, and if the hotel restaurant/bar isn't what you're looking for there are plenty of other options nearby.

Anita Chan
2 years ago – Google

8

Superb staff. I was here for a conference and the organizer complained that it was freezing cold in the corridor. She also pointed to me and said I was freezing cold too. I actually wasn't but had agreed with her when she commented in order to be polite. In any case, the hotel conference staff offered me hot tea while he gets his technician to adjust the temperature. And came back with a blanket/ throw for my legs (I was wearing a skirt). That was super thoughtful! The missing star in the rating is because some of the washroom stalls were not flushed properly.

Cate Hemphill
2 years ago – Google

9

We were in town for a night on our honeymoon and the amazing staff upgraded our room for us and sent up a delicious cheese plate, chocolate covered strawberries, and two small bottles of champagne. Those small things made our good visit into a great visit! I very highly recommend the Marriott Pinnacle hotel!

Steve Van Der Meer
3 years ago – Google

9

I would like to thank two people at this Hotel. Prasad the Bellman. Very helpful and informative. Also, Kim Tang, the most patient person I have ever met. She tried to help me with airline check in due to computer system being down. We got most of it done. All of the staff was great. Clean accommodations, good restaurant. I would recommend to others.

Kristi Beres
3 years ago – Google

9

Had dinner here once. Drinks a couple of other nights. They made an Old Fashioned that I loved and they pour a generous Canadian red wine that was delicious. The bartender Travis or Trevor was a doll. For desert my friends loved everything but we were partial to the strawberry rhubarb crumble. I would have stayed here with my friends but the rooms sold out quick.

Bryony Squillace
3 years ago – Google

8

The room was wonderful! Clean, comfortable and we had a beautiful view of the harbor and city. The location was central to all the main downtown attractions. The staff was nice. The TV could have had better channels/options/scrolling menu. I would stay here again.

Jeff Cady
3 years ago – Google

9

Hotel is nice and offers great views of Coal Harbour. Good location only a few blocks from the shops on Robson. However what really makes this place is the staff. They went above and beyond for my wife and me, making our getaway weekend that much more special. I would, and will, return to stay here!

Parker Waldrop
3 years ago – Google

9

This outstanding hotel has been very gracious and accommodating. The staff is amazing, and the room is very nice. The bed is comfortable as well. The only areas for improvement would be the a/c doesn't seem to keep the room cold enough, and the shower is too small. Overall, I loved the stay and the hotel was fabulous.

Joanne Yen
3 years ago – Google

10

Came here for a wedding at the Pinnacle ballroom and it was fantastic. The food was all delicious. The desserts were good and not overly sweet. The event staff were all quite helpful and courteous. Bonus: all night parking was only $7 which is the best deal for parking downtown you can find.

Dane Batzel
3 years ago – Google

10

Great location. Concierge service gave us great ideas. It has really nice views and within walking distance of most places downtown

Lea Bruget
3 years ago – Google

10

Incredible staff and overall experience! Perfect location with amazing views of the harbor! They gave us great suggestions for food, cocktails, and entertainment during our short stay. Make sure you see Karen because she is a truly amazing!

Spencer Pierre
3 years ago – Google

9

The location was almost within walking distance of anything you needed to do or see in downtown Vancouver, the room service was fantastic. I received my meal for four within 15 minutes of ordering. The rooms were plenty spacious, with two beds and a full bathroom with both a shower and a bathtub.

Lucas Miller
3 years ago – Google

10

Great location in downtown Vancouver near the convention center. Close to public transport. Lots of restaurants and shopping nearby. Staff were very helpful and friendly. Rooms were nice sized and clean/modern. Would definitely stay here again.

Ronald Anderson
3 years ago – Google

10

This location was excellent for lodging during a professional conference at the Vancouver Convention Centre. The rooms seemed well-kept with courteous service. The hotel's proximity to the convention centre was perhaps the best convenience: a short 5 minute walk one-way. It is also very convenient to local shopping centers, even on foot.

Boris Wong
3 years ago – Google

6

Venue was okay. I was there for a wedding. The hotel bar tried to kick us out because we were too rowdy. The security guy was half my size and totally power tripping. Threaten to throw us and the groom out of the hotel. It was pretty funny. But not very nice. It is the guys wedding....

Sean Beppler
3 years ago – Google

10

Excellent hotel. Had a corner room w floor to ceiling windows & excellent view. The bed was comfy, and A/C system worked well enough to cool things down at night. The bathroom is impressive too, spacious and hot water comes swiftly. The gym is typical hotel gym, the weights stop at 50lbs & its largely cardio machines. Front desk staff were swift & polite; willing to mail postcards for me.

Ted Wu
3 years ago – Google

9

Attended a wedding at the Marriott downtown. Venue was clean, spacious and centrally located. Parking is easy and 7 dollars. Staff were plentiful and were very helpful accommodating requests and providing services.

Amber
3 years ago – Google

10

Beautiful spacious rooms with modern and trendy decor. Room service is fast and friendly. Front desk was eager to hold my bags after check out and offered to call me a cab for transportation. A stay well worth the price.

Ryan Hill
3 years ago – Google

9

Nice clean rooms and very friendly staff who went above and beyond with a complimentary room upgrade. They even provided a fridge and microwave to make our week in Vancouver for a conference more comfortable. We will be back!

Sinan Uşşaklı
3 years ago – Google

9

Hotel is at a good location, close to Olympic cauldron and minutes away from Robson street. Hotel staff is very friendly and helpful. My daughter had a best friend at the restaurant. Rooms are clean, a bit on smaller side. The room we stayed had both shower and bath tub, which was nice. Restaurant is a nice open space. Service was excellent. Prices are ok. The open buffet for the breakfast was a bit limited, however individual dishes were tasty. Children under 5 eat free at the buffet for the breakfast. Overall a good hotel at great location with helpful friendly staff.

Brian Burger
3 years ago – Google

7

Great views of the mountain, sea, and city. The room was well sized and clean. The location is very convenient to downtown offices as well as local sights and the sea planes. The concierge lounge offered breakfast, dinner, and desserts. Staff was friendly and helpful. I would return again without a thought.

Jessica Oates
3 years ago – Google

10

Great views. The staff is great and the rooms are clean. I was especially pleased with the house keeping staff. They were very nice and accommodating. The location is great, close to everything.

Eric Jordan
3 years ago – Google

6

Very nice location. parking was easy at night time,however it costs alot. I was there for only 2 hours..and i payed $5..and was two min late to put more in,and got a $75 ticket. They really should have guest parking. The conference room was old,dated and hot.

Clark Hatch
3 years ago – Google

7

Hotel was convenient to downtown. Staff was very friendly and helpful. Mobile check in was the best I have experienced Had my keys ready and just needed to see ID and I was on my way to the room. Room was clean and comfortable.

Nicholas Tang
3 years ago – Google

9

Great place! Rooms are clean and comfortable. Parking is at a decent price so even if you didn't stay at the hotel and needed parking for downtown, you won't get ripped off. The bar / dinning area is nice. Happy Hour is great and food is good also. Staff there are very friendly! Nice social atmosphere.

Ryan Medlock
3 years ago – Google

7

Courteous staff. The facilities and rooms are always in good repair and clean. As a business traveller having the print shop, car rental and other services in the building is excellent. I also appreciate the complimentary Starbucks in the lobby each morning ( sometimes finding a decent cup is the biggest challenge on the road)

Erik M
3 years ago – Google

7

Beautiful view and nice hotel. Amazing staff. The furniture and decor in the Rooms are a little bit old and tired. I was told that they haven't done renovations since 2009.

Ian Kavanagh
3 years ago – Google

8

Right when you walk in, the restaurant and bar shines with its attractive look accompanied by a good selection of drinks and great food. The rooms were nice and what you'd expect from a full scale Marriott. Our view was fantastic and when we went to the lounge on the 25th floor we were treated with an even better view. One downside is that there is no patio in the lounge, unlike the one at the Sheraton Wall Centre. And the hours and selection is weaker. The food (breakfast), however, was fantastic.

Greg Fong
3 years ago – Google

8

Nice hotel, staff friendly, bar fairly open, conveniently located in the downtown area, parking easy but $$$. Battery was dead in TV remote. Front desk did not have batteries. Had to call maintenance, but they quick to respond. Had a double room, plenty of space, bathroom towels soft. Only real complaint was the TV remote (batteries), and changing channels was slow...

Brianna Ogden
3 years ago – Google

7

Only complaint is that the rooms are a little small. Other than that it's a lovely experience. Great customer service, excellent food, modern design, good in-room amenities etc. Would be nice to include free Wi-Fi for the rooms. It's available in the lobby for free or in-room for a cost. Would definitely come back anyway.

Francis Roque
3 years ago – Google

8

I'll first start this off by saying the staff is great. My initial experience with the facilities, however, was not. Upon checking in, I went to my room and immediately smelled a foul smell coming from the washroom. It reminded me of a mixture of body odour and mould. The front desk quickly moved me to a second room. Similarly equipped, but on a higher floor. This room was good, until I started to use the heater. It was 20 degrees and wanted to warm it up to 25. When it reached the correct temperature, the heater shut off, but almost immediately the dripping started. Not quiet dripping either but similar to tapping on a wooden table. The night manager was kind enough to move me to a third room and was extremely apologetic. He put me in an elite room and gave me access to the concierge lounge as a consolation. So far this room has been great, albeit for the carpet. The view is an excellent view of the harbor, and the concierge lounge is nice. My stay is not yet over, so I hope the remainder will be better after the rocky start.

Amy Watkins
3 years ago – Google

10

Excellent customer service from everyone. Beautiful, very comfortable room, with a gorgeous city view. Room service was straight from the restaurant menu, with the same prices, and a small service fee, and a bonus "hangover cure" placed in our room because they knew we were going to a work party that night. Will definitely stay again.

Babak Alinejad
3 years ago – Google

6

The hotel is fine but not sure it matches the stars. The bathroom was poorly done with all the mosaics had gaps. The wifi is $7.99 per day while all the competitors, other locations of Marriott, Starbucks, McDonald's, Safeway, and all other places offer it for free. If you will be Marriott member, you may get it for free (membership if free, so why not?) If you're a corporate guest then it is free. So the question is why you are charging it? The hotel will not be my first choice next time. The restaurant is good though.

Danielle Curran
3 years ago – Google

10

Excellent downtown location with self-parking or valet parking available. The higher the room the better the view! I have never stayed at a Marriott that disappointed! I'd definitely stay here again.

Evelyn Gunardi
4 years ago – Google

9

The staff people were extremely helpful. They went the distance in terms of helping the customers. I got in the front desk out of breath from walking about 10 blocks from train station platform. Even before I asked, the front desk person helped getting me infused water. And she waited until I was ready. She also suggested that I go to tourists attractions (which I will do the next time I am in town) The bellhop was also very helpful. I asked for direction, and he printed google map direction to the place. The room was clean and spacious. The in-room free wifi helped me with my connections to my family back home. The housekeeping staff were also nice, although i didn't get the chance to meet them. They tidy up the room, and even the makeup I left unorganized on the lavatory. They placed it on a towel in orderly fashion. That are the services of 5 star hotel

Matt Jackson
4 years ago – Google

10

REVIEW EDIT: Huge kudo’s to the Manager at the Marriott Pinnacle: The very next day after I posted this review she asked to chat with me. -          She said that she reads the social media feedback every day (way to go!) -          Apologized that during check-in I was not given an opportunity to hear about the property (very nice to do) -          Was totally sincere (bonus) and asked that I let her know next time I would be in town so she could make sure everything is right. Way to go! Not sure when I will be in Vancouver again but due to this one interaction (which was all of 3 minutes) I will definitely book there next time. We don’t have to be perfect, we just have to care about it when we’re not. (Original review) The hotel is nice, the rooms are a bit tight, but that is not uncommon for hotels in the city. rooms are nice, as would be expected, but the number of electrical outlets was a nice surprise... Too many gadgets to keep charged. The views are great, so get a high floor. Check in was smooth and they were able to accommodate a room change. I wish they would have taken a minute to see if I wanted to hear information about the hotel. I am traveling with family and it is always nice to hear about the pool, art exhibits, etc.

Chris Palmer
4 years ago – Google

7

I've stayed in numerous rooms at this hotel. Rooms are always clean and well kept, but they do vary pretty widely in terms of size. The location is incredible (hear of downtown and steps from the water). The technology in the rooms is the only place I've had problems (broken hdmi ports, faulty usb ports, difficult televisions), otherwise the hotel has been great.

Tim Ho
4 years ago – Google

10

My cousin had their wedding reception using all three parts of the pinnacle ballroom. All the staff working were quick and polite. I worked on the av equipment for the night and needed more power for my speakers which the staff there was quick to run a power cord to two different locations. The av company that they offer in this location is very knowledgeable but very expensive. The hotel was very accommodating with me renting from a different company and allowing us to setup a day in advance.

Billy Dana
4 years ago – Google

10

Good hotel in a really nice area. The beds were comfy. Blinds weren't very dark. Nice bar with good selection.

Steve Brecht
4 years ago – Google

9

Great hotel... Have stayed here a few times now and always enjoyed it.

Lisa Morantz
5 years ago – Google

9

I had never had a window in a hotel room Bathroom in my life!!! It makes a world of difference, as it takes away the darkness of regular hotel room bathrooms. I ended up enjoying spending time in it, as opposed to quickly showing, etc. The floor to ceiling bay windows caused my jaw to drop when I walked into the room. The fact that the bed faces the window; made it all that better! So clean, too!!

Lanierlaw37379
5 years ago – Google

9

We stayed the night before embarking on our Princess Cruise to Alaska. One of the most beautiful hotels and finest staffs. We had a terrific view with a balcony room. We were greeted and help to our room by a gentleman named Luther. His service during our stay was memorable. He recommended us to the nearby Carin Restaurant for a wonderful meal... And the best hot and sour soup I have ever had. He help me find nearby stores e.g., Hermes) for shopping. After a long day if travel from Chattanooga to Atlanta, to Toronto and then out to Vancouver, we could not have found better.