Great hotel with clean and very comfortable rooms. Newly remodeled, and every amenity you could need (minus a pool). Very close to shopping, restaurants, and other services. Drinks at the bar are a little expensive, but the food is good.

I have absolutely nothing negative to say about this hotel. This hotel "understood the assignment" when it came to true customer service. Booked this hotel for my senior parents visiting from southern VA. Front desk, friendly, polite and smiled every - single - day. They immediately, with no problems, upgraded my parents room to a studio because my dad was weary of staying on a floor above 3. The boxed breakfasts were nutritious, delicious and high in protein. The hotel was spotless and smelled nice and fresh. All hand sanitizer stations were filled and usable. No hassle parking. From the complementary bedroom slippers, to the bottled water, just and all around EXCEPTIONAL experience. Great location. My parents were very pleased and LOVED the comfortable bed. They also felt very safe in the area. I HIGHLY recommend this hotel, especially for seniors.

Pet owners beware! $150 non-refundable fee that is listed in an inconspicuous location on their website! They won’t tell you about it unless you look for it. My dog…clean, quiet and friendly - taken advantage of via my wallet. You guys are a real class act. Bravo!!! Hotel room wasn’t even anything to write home about… not staying at this chain of hotels anymore.

I stayed for two nights (Friday/Saturday) to extend some work travel while taking advantage of a discount offered by the hotel. Staff handled check-in courteously and expeditiously. Complimentary parking was located in garage across from hotel (would have been nice to know on email confirmations). My room happened to be in a corner on the second floor. The room was predictably clean. I appreciated a couple of small things such as complimentary bottled water, Malin&Goetz bath amenities, and a couple of books for reading if I was interested (I was not but appreciated the gesture). The bed and sofa both had firmer feels than other hotels at which I have stayed. (Both were acceptable though and maybe understandable given their newness with the renovation). The shower design somehow encourages water to pool rather than drain, so I hope something can be done maintenance wise as they renovate. Road noise is noticeable until midnight, so I would request a room at a higher floor and facing away from Lee Highway.

Prices at first glance do not seem terribly unreasonable without the discount (hopefully they will stay reasonable after the renovations finish later this year). All in all the location proves a great reason to stay for a night or two and eat through Mosaic and surrounding restaurants within walking distance and movie watching at the Angelika. One could feel good supporting a boutique hotel brand staying here.

Excellent location and most importantly excellent hospitality. The location was fantastic and accommodated our late check in request. The room was in good condition and left a very nice gift basket for us to enjoy my promotion. This made this hotel outstanding. I would love to visit this location again after their remodeling is complete. Thank you so much for a wonderful experience.