Customer service is at test when a customer has need, not when all is right. Although overall I enjoyed my work related stay at this Hilton I have to admit it I was very disappointed at the staff at the front desk, three or four times I walked away upset at the service attitude. Some young and definitely poorly trained staff. Sadly I have to bring my male co-worker to make the request for me. There were not complains just requests that were just dismissed, but easily engaged for him. I had another female co-worker that felt the same dismissal behavior. Maybe cultural, but you should receive the same courtesy and attention in hospitality whether you're a male or female. The worst, at the time of check out, the bill of half of the team was itemized incorrectly per prearranged agreement. At first they refused to change it, blaming the system, that's unacceptable. After 2.5 hours with no assurance for the fix, and extremely stressed we all got our bill fixed, already late to the airport. Review gets few stars for the excellent service by the Cheff, he does anything you want! And the food and drinks provided for the workshop, absolutely fantastic. Every thing else was Hilton standards.

I can most honestly say that this is the best embassy suites I have had the pleasure of being a guest at. As a Hilton employee, I know how hotels function, and how difficult it can be on the staff. It is not easy!

I do not speak Spanish, and I have never been to the Dominican Republic. Yet I felt very welcome at this property. Besides the friendly, always smiling, happy staff, there are 4 main points that have made my stay.

Safety. The gentleman who checked me in greeted me like a professional. He even ran after me because I forgot my passport at the front desk! Amazing! And for people that complain about the security, I found them very professional. They are supposed to be stern and tough. That is their job. I felt very safe at this property.

Hilton. They are definitely the best hotel in the city. Sign up for Hilton honors, it matter. You get points for your stay and they recognize your membership. My friend visited me and they did not charge me because of being a Hilton honors member. They are a great brand.

Location. In the heart of the city! Wow you can not do any better than this. Walking distance to everything you need. A short taxi to zona colonial. Grocery stores, gyms, shopping mall.

Cleanliness. The courtesy visit from the housekeeping manager was great. I appreciate them checking to make sure my room was to my standards. this embassy suites it the cleanest I have ever been in. The pool area was fantastic and very well maintained.

Thank you so much!
- Christopher

Lovely, relatively new hotel. The suites are very nice and clean, beds are a pleasure to sleep in, the bathrooms are spacious, modern and clean.

The hotel has a great terrace with an infinity pool and a good selection of drinks and bar foods. They do a nice happy hour with free food and drinks if you are a guest of the hotel.

The restaurant is not great but it is not terrible either.

Last but not least - the staff is very attentive and friendly. I have stayed in this hotel several times and I have thoroughly enjoyed the experience. It also helps that the hotel is pretty close to the old town, giving you a chance to mix work with some sightseeing.

Normally first option for my family it is beach resorts. We decided to spend more time in Santo Domingo city in this vacation trip. Staying in this hotel was a great choice. Staff is very friendly. Hotel areas are clean and well decorated. Lobby is spacious. Our room was also spacious with 2 TVs and nice bathroom. Happy hour was awesome. Hotel location is well ubicated in the middle of the city. Good complimentary parking space. Good breakfast options. Good customer service. I will be back and I recommend it.

This was my first time at the hotel and I’m pleased I choose to stay with them. Spent 3 nights with them. Personnel was friendly and helpful and facilities were nice

Hotel had a large lobby area that includes a small bar that offers a open bar with snack from 5:30 pm to 7:30 pm to all guests

The room was really spacious offers a coffee machine and microwave. In my case the room had a bedroom area and a separate area for a living space + desk. It had two TVs witch is a nice touch but what really sold me was the bathroom that offered a large curved window with awesome street views

Bathroom amenities were great and everything was pretty clean

Bed and pillows were comfortable.

The hotel has a connection to a little mall that has like 3-4 restaurants so that’s a plus

Will definitely stay with then again next time

I have been there several times over the past 18 months. The panoramic view from the bathrooms are amazing. Social hour with open bar and finger food every evening. Lots of restaurants at walking distance. This is a great place in Santo Domingo.

I stayed at this location for week for a meeting. I certainly enjoyed my stay. Excellent service, friendly staff, and great food worth the price that you pay. I definitely recommend this hotel when in DR.

I absolutely love this place !!! Definitely recommend it to all of my friends. The staff is super friendly and helpful

Amazing place to go with family and friend to enjoy and relax. Even for celebrate which type of event

Stayed for 4 nights (July 4-8) and was very impressed with the hotel. The location, the amenities, staff very friendly and the service excellent. Rooms are huge and their views to the city spectacular. We were even lucky to enjoy a fireworks display happening at the Olympic Stadium, located few blocks away from hotel. Only drawback was that I've lost some headphones (Bose) during our stay; reported the lost few days after checking out (realized the missing a little late) and they could not find them. I would definitely recommend this hotel and will come back again.

Beautiful hotel and helpful front desk personnel. They made our Santo Domingo experience so much better. Thank you!!

Great service, water bottles replenished in the room daily, delicious variety of breakfast and great service during breakfast and evening reception. Beautiful spacious rooms, great views! Parking is free underneath hotel, applebees downstairs...

Great Hotel, nice and friendly staff. The rooms are nice, we dis not have any issues during our 5 day stay.

Really nice hotel, but a little pricey. It cost just as much if you were in the states. You could easily cross the street and find everything at a much lower price. They did have free breakfast and open Bar from 5 pm to 7pm. Whiskey and beer only.

Great for Business Only, the Hotel wont allow any family or friends to visits unless you pay for each individual, basically your Reservation is per person, not per room.
The Pool is always cold and the Spa is never on, at 9:00 pm Secutiry kick you out of the pool.
Been a HH member doesn’t count.
Other than that, the location and the rooms are nice.

Excellent for business activities. Great service, great conference rooms. Very clean.

OUTSTANDING HOTEL STAY !!!
This is one beautiful city hotel with excellent location and astonishing pool views.
The staff is very well trained and professional.
Receptionist Wanda made us feel welcomed and appreciated.
Wonderful and very comfortable Lounge,the bar attender Johan was so polite and helpful.
The 2 hours complimentary Evening Reception(530 to 730 pm)is awesome.
The Buffet breakfast was great,thanks to Dariela and Rafaela for your help.
The only down was Room Food Service(uncooked and tasteless).
Bellboy Daniel you are a very special person.
Thanks to you all !!
Definitely will come back.
Highly Recommended !!!

Great room, view and location

Wow wow wow!!! One of the best place ever I have been. I subject you to come and share with me and others. Embassy Suite is one of the greater hotel in Santo Domingo. It is a great place for all. Restaurant's and many others entertainments all on one location.

Excellent experience. Was at the Hotel for 6 nights, and I was attended to excellently. Large rooms, excellent service, great meals, and a great value for the price!

At first seem like the best Hilton I ever visited, but after a couple of incidents it made me check out earlier and submit my first negative review ever. The second day in the hotel, security held me back because apparently I didn't look like a guest, I had to make a line at check in for them to verify me. At checkout they charged the room for everything we had consumed and already paid for, meaning they were charging me twice. The process of clearing the additional charges took hours and delayed me from making it to another commitment. I am never staying at this Hilton ever again!

The city view is nice. The pool is one of a kind. The employees are great.

Newly modern constructed hotel, with free full breakfast buffet and happy hour from 5:3p-7:00 pm, very friendly stuff, within walking distance to supermercado, banks.

Beautiful hotel. Great comfy beds. Nightly reception with free sangria.

Very nice hotel with very comfortable suites and great views. The staff is attentive and professional. Don't miss the pool area and bar

Amazing rooms with phenomenal views of the city and ocean. The suite windows wrap around so you can see in multiple directions. The complimentary breakfast and evening snacks and beverages were also great.

Parking is awful. Food has no taste. Pool is in heights and very breezy. I stayed here a week with my family

My husband and I have been here since Tuesday and ABSOLUTELY love it! The courtesy staff at front desk is polite, friendly and helpful!! The sanitation staff is consistent, friendly and quick!! The hotel is clean, beautiful and in the heart of city with our room rendering stunning skyline views!! We hate to leave and can't wait to return!!

The hotel is VERY clean and staff is friendly and helpful.
Yet, the walls are thin and you can hear your neighbors in the next room. Also, the beds are very firm and the A/C is not very cold.
The pool is very clean but cold and the "hot tub" is cold too.
I would rate a 3.5 but it is only letting me choose 3 or 4.

I AM Staying AS I SPEAK, what a gorgeous amazing place, a magnificent vew the suites, you can see over the hole City

Great facilities, confortable and gorgeous areas. Service is fast and reliable.

Stayed there April 21, and 22. The Staff, from Front Desk to Maintenance was Superb. The breakfast buffet was simply delicious. The Atmosphere, was Beautiful. Really enjoyed my time there. Front Desk was always very helpful.

Really nice rooms and suites. The breakfast was also top notch. The pool also is on the 4th floor and has a decent view.

Excellent service. Staff is very friendly and helpful. Rooms are great. Great value!

Un hotel excelente. Altamente recomendado. Una muuuy fina experiencia!

Great location for business travel. A good value.

Muy agradable

This is my Second Best Choice recommendation, If not the best