 930件の口コミ

Hyatt House Belmont Redwood Shores

400 CONCOURSE DRIVE, BELMONT, CA 94002, アメリカ合衆国 場所

Hyatt House Belmont Redwood Shores

ハイアットハウスは、アップスケール、1ベッドルーム、2ベッドルーム、2浴スイートを提供しています全室スイートのホテルです。各スイートには、広々としたリビングとワークエリア、設備の整ったキッチンがあります。各ベッドルームには、ボイスメールを持つ独自の専用バス、テレビ、電話回線を持っています。無料の高速インターネットアクセスが提供されています。また、スナックや個人的な項目のための無料のビュッフェ式朝食、HBAR、24時間営業のコンビニエンスストアも含まれています。エクササイズルーム、プール、ゲストランドリーとビデオのレンタルも利用できます。サンフランシスコ国際空港からわずか12マイル。 5マイルの半径内の無料シャトルサービスを提供しています。
ペット・ポリシー:ペットポリシー - 1-6夜75返金不可の手数料。 7月30日夜75返金不可プラス100クリーニング料金は、税金の-inclusive投与されるであろう。マックス。部屋につき2ペット。重量制限は、1ペットまたは最大50ポンド以下です。 2ペットのための75ポンド。料金は米ドルです。サービス動物は手数料が免除されます。

Quiet suburban area located on the northern end of Silicon Valley. Just 15 Minutes south of San Francisco Airport and 20 miles south of Downtown San Francisco. Located close to major companies such as Oracle, Broadvision, Inhale, Nikon,Franklin Templeton and many more.

ルーム

場所

ホテル

  • インターネット
    無料インターネット
  • 無料WiFi
  • 公共エリアでのノートパソコンで高速インターネット接続が利用可能
  • 公共エリアでの無線インターネット接続
  • 交通
    無料駐車場
  • 敷地内の駐車場
  • 駐車場
  • 安全な駐車場
  • 列車のアクセス
  • 輸送サービス - ローカルエリア
  • 輸送サービス - ローカルオフィス
  • フロント
    24時間対応のフロントデスク
  • アーリーチェックイン
  • エクスプレスチェックイン
  • エクスプレスチェックアウト
  • フロントデスク
  • レイトチェックアウト利用可能
  • ツアー/観光デスク
  • ビデオチェックアウト
  • 離れて働きます
    コンセントを備えたデスク
  • フォトコピーセンター
  • 一般的な
    空調
  • 直通電話
  • 禁煙ルーム
  • 専用バスまたはシャワー
  • 公共エリアの冷暖房完備
  • 利用可能な電話ジャックアダプタ
  • ホテルのサービス
    ATM
  • コインランドリー
  • ドライクリーニング
  • 火災安全性に準拠
  • ロビーでの無料新聞
  • フルサービスのハウスキーピング
  • 利用可能な食料品の買い物サービス
  • ヘアドライヤー
  • ハウスキーピング - 毎日
  • アイロンボード
  • ランドリー/バレットサービス
  • オンサイトランドリー
  • セーフティーボックス
  • セキュリティ
  • ターンダウンサービス
  • バレットクリーニング
  • バレー即日ドライクリーニング
  • ウェイクアップサービス
  • アウトレット
    ギフト/ニューススタンド
  • 雑貨/コンビニエンスストア
  • 他の人と旅行
    子供に優しいです
  • 子どもの遊び場
  • ペット可
  • 遊び場
  • アクセス可能な
    アクセ施設
  • アクセ駐車場
  • イベント
    宴会施設
  • ケータリングサービス
  • 会議設備
  • 会議室

ルーム

  • コミュニケーション
    無料クレジットカードのアクセス呼び出し
  • 無料のインターネット
  • 無料市内通話、フリーダイヤル通話
  • 高速インターネット接続
  • 無線インターネット接続
  • 高速無線
  • マルチライン電話
  • 無線電話
  • マルチライン電話のための別の行の請求
  • スピーカーフォン
  • 二回線電話
  • ボイスメール
  • 寝具
    ベビーベッド
  • ホテルチェーンのために開発マットレス
  • ソファーベッド
  • スーパー快適なベッド
  • 特別な機能
    メイドのサービス
  • バスルーム
    専用のバスルーム
  • 食料と飲料
    コー​​ヒー/ティーメーカー
  • カップ/ガラス製品
  • 食器洗い機
  • フルキッチン
  • キッチン
  • キッチン用品
  • 簡易台所
  • マイクロ波
  • プレートとボウル
  • 鍋釜類
  • 冷凍装置
  • 製氷機付き冷蔵庫
  • 銀/食器
  • コンロ
  • トースター
  • オーブントースター
  • エンターテインメント
    すべてのニュースチャンネル
  • AM / FMラジオ
  • ケーブルテレビ
  • 利用可能CNN
  • DVDプレーヤー
  • 無料新聞
  • 新聞紙
  • テレビ
  • ビジネス
    電話PCの使用可能なアダプター
  • コピー機
  • データポート
  • デスク
  • ランプ付きデスク
  • 直通の電話番号
  • デスクで利用可能な予備電源コンセント
  • 電話
  • メッセージライト付き電話
  • 一般的な
    アラーム時計
  • 変圧器/アダプタ
  • デュアル電圧出口
  • 利用可能な電気アダプター
  • ファイアアラーム
  • アイアン
  • 禁煙
  • 煙探知機
  • モーニングコール
  • アクセス可能な
    アクセシブルルーム
  • ハンディキャップルーム

レクリエーション

  • プール
    温水プール
  • プール
  • ウェルネス
    ヘルスクラブ
  • ジャグジー
  • フィットネス
    心血管運動
  • エクササイズジム
  • フィットネスセンター
  • スポーツ
    ゴルフ
  • ジョギングトラック
  • ジョギングトレイル
  • ラケットボール
  • ラケットボールコート
  • スポーツ裁判所のオンサイト
  • テニスコート
  • 文化的な
    \キッズプログラム」
  • ゲーム/映画
    DVD /ビデオレンタル
  • ビデオテープ

飲食

  • 食事の計画
    朝食はレストランでお召し上がりいただけます
  • 朝食ビュッフェ
  • デラックスコンチネンタル朝食
  • 無料の朝食
  • 無料の朝食ブッフェ
  • 温かい朝食
  • ホットコンチネンタル朝食
  • 特別な注意
    ロビーで無料のコーヒー
  • 無料のイブニングレセプション
  • 客室に無料のコーヒーや紅茶
  • ロビーのコーヒーサービス
  • サービス
    24時間営業の食品&飲料キオスク
  • キッチン設備
    バーベキューグリル
  • アウトレットタイプ
    ラウンジ/バー

朝食

  • 無料の朝食ブッフェ
  • 無料の朝食
  • 朝食ビュッフェ
  • 朝食はレストランでお召し上がりいただけます
  • デラックスコンチネンタル朝食
  • ホットコンチネンタル朝食
  • 温かい朝食

ハウスポリシー

  • チェックイン時間: 15:00
  • チェックアウト時間: 11:00

キャンセルポリシー
15時PST前にキャンセルの24時間前までにご到着

他の人と一緒に旅行

子供の方針
あらゆる年齢の子供のための追加料金なし。最大宿泊人数は子供が含まれています。

ペットはリクエストに応じて許可されています。
ペットポリシー - 1-6夜、75返金不可の手数料。 7月30日夜、75返金不可プラス100クリーニング料金は、税金の-inclusive投与されるであろう。マックス。 RM、重量制限あたり2ペットが1ペットまたは最大50ポンド以下です。 2ペットのための75ポンド。料金は米ドルで、

サービス言語

  • 英語

コンシェルジュのヒント

巻き上げて、月曜日から木曜日までの無料の夜のソーシャルでいっぱいになります。チーズ、肉、おいしい咬傷の多肉植物の広がりをお楽しみください。また、ワインやビールなどの無料の飲み物をお楽しみください。昼から離れて夜にリラックスするのに最適な方法。

ようこそ容量

  • 会議室の数: 2
  • スリーピングルームの数: 132
  • 最大の会議室のサイズ: 1012 sq. ft.
  • 最大の会議室の収容人数: 60

駐車場

  • アクセ駐車場
  • 無料駐車場
  • 敷地内の駐車場
  • 駐車場
  • 駐車場
  • 安全な駐車場

アメニティ

  • AV装備
  • 警備員
  • 会議室の数
  • 自然照明
  • 高速インターネットアクセス
  • 最大座席数
  • ケータリング

自然環境

物件の環境保護アクション

私たちは、この惑星のゲストとして自分自身を考えると、それの世話をするために私たちの一部を行うことにコミットしています。気候変動や水不足などの課題は、人や環境へのリスクを作成するだけでなく、私たちのホテル。私たちは、エネルギー消費と温室効果ガス排出量を削減するより少ない水を使用し、より少ない廃棄物を生成し、より環境に配慮した購買決定を行うためにコミットしています。私たちは、ゲストの一泊水使用量を削減し、再資源化の取り組みを高めるために目標を設定しています。

最も参考になったレビュー 9 30件の口コミ

Boss Jean
4年 前 – Google

7

This was a beautiful place to stay! Me and my family did a two day stay. It did have a few flaws like the sheets and pillow cases not washed. The sheets had hair in it. I called down to get new ones and we got it fast!! It was a oven, fridge and stove in the room. The smoke alarms went off for about 20mins they had to send someone to take out the smoke alarm for a hr. Clean bathroom although its Covid 19 i went ahead and cleaned everything before we used anything!!!!! I would stay here again jus make sure the sheets are clean!!!!!

Tamara Johnston
4年 前 – Google

6

Great location very spacious rooms. The room wasn't as clean as I would have expected from aHyatt property. We found random toys and a empty juice box by the sofa. There was dust and dirt all over the cabinet doors and long black streaks of dirt on the bathroom door jamb. The pillows were also really flat and smelled musty.

Alex Coreas
4年 前 – Google

10

Always love to stay at this chain of hotels, they are the best.

Anna Belle
4年 前 – Google

9

Every single person who works here is amazing! I’ve never felt so welcome immediately in any hotel (and I travel A LOT).

Could not recommend this place enough! The breakfast is amazing, rooms were fantastic and comfortable. Management and front desk are all incredible.

I promise you will not be disappointed here!

Denis Fernandes
6年 前 – Google

7

One of the best hotels in San Mateo / Redwoods area.
They don't charge for store boxes (Amazon, etc), there is a nice free breakfast.
The rooms are new, clean and big. There is kitchen with oven and refrigerator. Internet is fast and free, with free parking around the hotel.
The only downside is that there isn't elevators, and if you stay in 3rd floor, could be an issue.

Zeynep Kosaloglu
6年 前 – Google

10

We had a two bedroom suite which was perfect for our family of 5. Beds were soooo comfortable! The included kitchen had everything we needed to cook dinner. The breakfast which was included was very good with a lot of variety and a build your own omelette station. Staff was also very nice and I would definitely stay here again.

Hugo Vreman
6年 前 – Google

9

Really good hotel. Apartments are made for extended stay. Mine for example had 2 king sized beds, a microwave, an oven, tons of cooking tools and just general things you would expect in an apartment not a hotel which is great. Morning buffet is good. Incase you're wondering where the minibar is. It's a mini shop in a corner of the lobby which is a cool concept in my opinion

R.A. Grimes
6年 前 – Google

9

Really great place to stay! The rooms are massive and felt like home right away. Breakfast was superb! A huge value especially for northern cali which can be quite expensive. Pet friendly as well. The staff was amazing kind and helpful. I only wish there were more places like this!

Andy Pham
6年 前 – Google

7

This was a very good place in general. The hotel room has a stove, pans, and a kitchen sink to make you feel at home. I found out that you could request things from the Hotel Host. There’s also a shop there. They also allow you to order groceries + let them pick them out for you.The only problem is that there is a sign saying NO SWIMSUITS. The sign also says that you have to wear shirts + pants to the pool. They also make you feel at home by having a basketball court there.

Jamie Feldt
6年 前 – Google

7

We traveled with adult daughter and her fiance and got a two bedroom suite this was perfect as both bedrooms had locking doors and their own private bathrooms. the only complaint we have is that the pet friendly room was carpeted. They charge a $75 non-refundable fee for pets however the room was not clean from pet smells and urine stains. Vinyl or laminate flooring would have been a much better choice for a pet friendly room as it would be easily cleaned. While wearing socks around the room I noticed they were collecting dirt and foul smell from the carpet. The breakfast buffet was nice and the pond adjacent to the hotel added to the aesthetic of the property with ducks birds and birds and fish..

U Das
6年 前 – Google

8

Great location. Beautiful lake side. Spacious suite. Good breakfast spread. Overnight manager available

Teri Nichols
6年 前 – Google

10

Ok this place is nice and though I no longer have small children this place is perfect for families. We are in a regular room which is like a small 1 bedroom with a full kitchen, so dom self catering wwould be easy. Plenty of space. Breakfast was good but crowded. Go early. Staff are young and eager to please. All very nice.

Krati Mittal
6年 前 – Google

10

Stay was awesome. Home away from home. Staff was very friendly. Rooms are clean , big and full of amenities.

Jennifer Zurawicz
6年 前 – Google

9

This was a really nice spot to stay during the Maker Faire. The suite was nicer than my apartment, with all the amenities I would want in one. Two bedrooms, a full kitchen, a dining area, and a nice sitting area. If you are there during the week, you can order groceries from the front desk to be delivered to your suite.
The shared amenities are also very nice. Near the outdoor pool, there is a basketball court, and a patio with grills and I believe that also had a central fire pit.
The hotel has a decent bar by the lobby that doubles as the hotel restaurant and breakfast area. The restaurant has a small, but tasty selection of pub grub and bar bites, while the complimentary breakfast offers a nice variety of hot and cold options, and made to order omelettes. Overall it was a very nice stay

Ravi Dara
6年 前 – Google

10

Stayed there for 3 days. Enjoyed the experience. Complimentary breakfast is typical American breakfast with cereals, fruits, breads, juices etc. Decent gym for a quick workout while on the move. Area around is nice to have a small stroll in the evening. The free shuttle service was also nice, especially as my your work place was nearby. Room was decent. Definitely a place you can stay without hesitation.

Cindy Batres
6年 前 – Google

8

Nice location beautiful scenery, and the room was fantastic. The service was very friendly. My only complaint would be that we booked a two king suite and we got a king and queen Suite instead but we're too tired to say anything.

Rowena Medina
6年 前 – Google

8

The hotel is very nice! We are leaving tomorrow and we are staying in the 2 bedromm suite and so far we are loving it! The only problem is the dishwasher but they tried fixing it and just needed to be replace. The breakfast are pretty good they have different menu every morning. Th Gym is small but clean and they have everything that me and my kids needed. Bathroom doors needed to be updated or painted otherwise it has been a great stay and everyone has been pretty nice and helpful. So overall this hotel is 4 or star for me!

Simms Brooks
6年 前 – Google

7

Not what I was expecting. Location is good close to Oracle. It's one of those old school suites places with stairs everywhere... Like an apartment building. They were nice and the room was ultra clean! Not bad in a pinch.

Bruce Gabbard
6年 前 – Google

7

Well kept, safe and clean. One weird issue...no elevators. If you have no problems humping your luggage up one or two flights, you will be fine.

Julianna Smith
6年 前 – Google

9

The room was nice and clean. Breakfast was good and convenient. I didn't use any of the other facilities but they looked decent.

Mary Michelle Gibson
6年 前 – Google

10

Clean rooms, well-appointed and breakfast was delicious and substantive with a variety of really great options. Omelet station stocked with usual treats for special fixings. Cereals and breads plentiful!

Martin DeWitt
6年 前 – Google

7

Staff is friendly and helpful. Rooms are comfortable, but have not been updated in a long time.

This a "motel" design. All of the room entrances are from the exterior. You can park your car right outside your room. No elevator access to most of the upper floor rooms.

Paul Biggins
6年 前 – Google

10

I've stayed here multiple times and each time has been nice. Staff is quick, courteous, and helpful. One time I explained that my grandma couldn't get up the stairs, so I requested a ground floor room. They said that none were left, but somehow they made it right and got us into a room on the ground floor close to the parking. A+ service!

Todd Jackson
6年 前 – Google

7

Very nice rooms but I wish there were elevators. Kind of a drag to carry a bunch of luggage up two flights of stairs. Location was very convenient for me and the courtyard area is nice in the evenings in summer time.

Adrian Ponce
6年 前 – Google

9

We stayed for the first time on 12/9/17. Our group of referees enjoyed very much this Hotel. Hotel staff is extraordinary. They even gave me an complementary champagne bottle for being my birthday. We will continue to stay here every year.

Anthony Sevigny
6年 前 – Google

7

They have great breakfast options but they were out of some amenities they offered such as a sleep white noise machine and didn't call me to inform me. Still an overall nice place and a gym. Would go again

Carlos Carranza
6年 前 – Google

7

For a group of six, the suite was perfect. It was like a mini apartment. It included two rooms a kitchen and a living room. The continental breakfast was good. They even offer omelettes. Seating is limited so finding a table for six was kind of hard. One of us ate breakfast standing.

Steven Gin
6年 前 – Google

7

The location is convenient to my business travel. I have found the hotel staff to be warm and accommodating. The rooms are spacious, but often smell a little stale upon entry. The doors are slightly hard to work, and it can be a challenge to stay on higher floors with luggage, as there are no elevators.

Phani Karthik Maradani
7年 前 – Google

8

No lift u have to take ur luggage a couple of floors. Have common laundry coin operated. Breakfast is good. Staff is good a friendly. Small swimming pool. Good gym facility.

Laveena Dhamija
7年 前 – Google

8

1. Very near to my office 2. Clean place and excellent views 3. Amazing breakfast

Joe LaMantia III
7年 前 – Google

10

Great accommodations...New 2 bedroom 2 bath, apt. style with kitchen and living area. Great value when you need space or 2 separate sleeping areas. Excellent breakfasts and free parking included. Easy access to entire bay area. Will stay here again.

Chungha Sejeong
7年 前 – Google

9

The rooms are very clean, a lot of parking space, the pool is also clean, the free breakfast is great, hotel room service was ok also. I asked for extra pillows and blankets and they came to give it even thought it took some time. The room has a great kitchen and living room. Rooms and bathroom are also clean.

Jason Yoon
7年 前 – Google

6

Loved the location and the room. Small lake in front of our door which was amazing. Only bad part was the house keeping. We arrived at 3am and there was still trash in the trash bin, which means they didn't change it out. Also the rug had stains and there were food crumbs all over the floor in the living room. Also had a spider on my bed which I smashed, resulting in spider juices flying everywhere. Overall experience was ok because of the view. If house keeping was better then it would have been amazing.

Guy Rosen
7年 前 – Google

7

Nice hotel, large one bedroom rooms, location is good for those who come here to sign and vacation. Rooms have kitchen and basic utilities, so nice for family. My room was handica ready so had strangeighting system.

Peter Frank
7年 前 – Google

9

Needed a large room to handle a a diverse family. 6 people and we stayed in a 2 bedroom, 2 bath, with a sofa bed in the living room. Excellent accommodations.

Maritza flores
7年 前 – Google

8

The place is just amazing my family had a wonderful time and I love the pool and the breakfeast is delicious😊😊😊😊

stifu s
7年 前 – Google

7

The overall stay was great. From the room size, free breakfast to staff. Enjoyed it from the moment we got here. Room wasn't the cleanest as we found an m&m on the ground and the ice trays had some stuff that had to be rinsed out

Arik Motskin
7年 前 – Google

8

Happy with our experience here. One quibble with a hotel with many units in 3 story buildings (as opposed to one many-storied building) is that the breakfast area is a far walk from our unit.

Garry Gong
7年 前 – Google

9

It's​ a very nice hotel. Rooms are apartment style with a kitchen and multiple rooms. Breakfast is good.

Prannay Sastry
7年 前 – Google

7

Good clean residences. A lot of items (in the room) such as utensils etc were only available after we asked for them. Breakfast here is good.

Steven Janicki
7年 前 – Google

10

I always enjoy staying at the Hyatt House in Belmont. The location is quiet, friendly staff, tasty breakfast and other food items, and the facility is always well maintained.

Dawn Dawson
7年 前 – Google

7

Don't try to book this hotel online after hours. Unfortunately the poor lady at the desk does not get the online reservations and she was booked. She managed to get a room but the extra 40 minutes trying to check in at 2am was hectic. I still gave a good rating because she jumped through so many hoops to get me a room. Rooms were great and chic. Has a laundry and nice little pool. Its a bit of a commute to the airport but worked for an overnight after missing a flight.

Manny Lucio
7年 前 – Google

9

The suite was awesome. It was right off the freeway and easy to find. Uber eats delivered pizza late night. The kids loved it. Breakfast was pretty good too.

Angelique DeLaCruz
7年 前 – Google

9

This is now one of my favorite hotels. It has a great location a gorgeous view of the ocean. The scenery was so beautiful. The room we had was a suite with 2 rooms, 2 beds, 2 baths, spacious closets, a kitchen, 3 flat screen TVs and roomy living room with a couch that had a foldaway bed. We only stayed one night but we slept so comfortable and woke up feeling like we were home. We got to enjoy the complementary breakfast which was delicious. Next trip out we intend to stay longer and spend more time enjoying the hotel itself. I will be recommending the Hyatt House to all my family and friends. 😉

Lawrence Martin
7年 前 – Google

9

So glad that we stayed here. Very clean large room, great beds, nicely appointed rooms, great hot breakfast, nice staff. highly recommend! great location to airport. We will be back again if in the area.

Joe Rozek
7年 前 – Google

7

Clean room, great wifi I was able to arch hbo go. I like the modern design. Breakfast is included.

Mehran Ghodratnama
7年 前 – Google

7

Very nice hotel but the is no elevator for top floors. I had a good time here so far...

Juan Franco
7年 前 – Google

10

The customer service was so great that the woman at the front desk upgraded me from a 1 bedroom to a 2 bedroom suite!!! The rooms were nice and the service is great

Carole La Forge
7年 前 – Google

7

Comfortable beds in large suites with a living room, kitchen, and separate bedroom. Breakfasts were excellent with made to order omelettes and a wide variety of breakfast choices. The staff was friendly and helpful.

Johnny coffey
7年 前 – Google

10

It's a really nice place with a good kitchen, has pretty much everything you need. Better than a college dorm room for sure. 2 (queen or king) sized beds with a pull out couch, free breakfast, and 2 baths. The gym is small but workable and the pool is nice, mostly free

ThePixelFighter
7年 前 – Google

9

The service at this hotel was amazing while I was there. The staff and housekeeping are friendly and I love that they have resources like grocery shopping delivery, as well as replacement items at the hotel you can use as long as you stay.

Janice Bautista
7年 前 – Google

8

Huge, clean rooms. I've been staying here for the past 2 weeks so I am understandably sick of the free breakfast but in the beginning it was good. :) Service is nice and ideal for long business trips.

Paul Malarik
7年 前 – Google

6

More like mini-apartments than a hotel. Very
nice service, but not much in the way of on
site ammenties. A fair price for people with
large families. Could use a renovation.
Free parking.

Bryan Arevalo
8年 前 – Google

9

My family and I stayed in a building on the third floor in the third building. The hotel itself is conveniently located next to the freeways so you quickly travel to your other destinations. The room itself was amazing. It was well furnished, very clean, and the temperature of the room was always kept in check. The room came with a complimentary breakfast every morning, and the food always came out well prepared and the waiting staff were on top of their job. I would definitely stay here again next time I'm in the area.

John Scott
8年 前 – Google

9

Very reasonable rates for an exceptionally large room with full kitchen (condo style), included a great breakfast. Beautiful paved bike/walking trails surround the area.

Joyce Nadra
8年 前 – Google

10

Clean,neat, big, awesome, worth the price. My dad got us a suite and it was amazing , it was big enough for about 2 families and we will definitely come back again!!!! Also awesome buffet and friendly staff members!!

Polly Vaitayanonta
8年 前 – Google

10

Very clean and comfortable room. Friendly staff. Good breakfast buffet. Decent price. Would definitely stay here again.

Tanya Newell
8年 前 – Google

7

Great place to stay with the family. The 2-room suite was comfy and clean. Only criticism is the overly firm beds. Had a backache after a few days. The hot breakfast was great. They even make omelettes to order. Staff was friendly.

Mayukh De
8年 前 – Google

7

Great place for long stays. Rooms come with living area, and fully equipped kitchen. Good breakfast in their dining area, that also serves light dinner and drinks until 10pm. Surrounded by residential areas, has a pool and barbecue area. A little away from downtown Belmont.

Chad Martin
8年 前 – Google

10

Big spacious rooms. More than I knew what to do with

Lazaro Camacho
8年 前 – Google

10

Excellent experience, feels like living in a condo/timeshare. Good breakfast, decent gym, grills...if you can afford/justify it, I highly recommend it.

Allyson Folster
8年 前 – Google

8

Service was great, specifically the manager. She anticipated customer expectations all while training a new employee. After a long day I was so relieved and satisfied to receive the customer service offered.