Very comfortable, spacious room with a balcony. The pool was refreshing and they had a decent gym, and sauna as well. Great location and the staff went above and beyond any time we needed anything. Even with the restrictions of COVID-19 they still made the visit very positive and enjoyable.

Meh, not impressed! I stayed here for work at the beginning of January and was expecting this Westin hotel to be better than the others if not at par...as it does have “grand” in the title. I have stayed at other Westin hotels in Montreal, Toronto and Ottawa and this one did not meet my expectations for sure. I stayed for 2 nights and my room was not cleaned at all. My room was not even stocked with shampoo, conditioner, etc. upon check-in either. Anyways, if you are looking for a luxury hotel in downtown Vancouver - this is probably not it!

Clean, large rooms. Centrally located in downtown Vancouver - easy to walk to places, lots of restaurants and shopping nearby, Vancouver Art Gallery less than 10 min on foot. Staff is very friendly and helpful. Registration is on the second floor. Great pool and exercise area. Would stay again.

We were a guest’s visitors when an uncalled for incident happened passed midnight and we were put in a uncomfortable position. We have been assisted courteously by Brando Seguin, a Guest Services Associate and his colleague who have been very friendly and accommodating. They calmly kept the current condition of our visit pleasing and sorted out the situation effectively turning around the entire situation. Employees like them make a customer’s stay very satisfying. Outstanding customer service!

I spent the last week at this hotel on business. The room was nice and the staff very friendly.
MY first evening I went down to Hendricks, their local bar restaurant for dinner. Ting, the bartender/server was so fun that the following day after a very long day, I decided to go back. I then met Jamie. Jamie and Ting were so great. I am almost embarrassed to say, from that day forward I looked forward to their good service and fun banter every day after work. I thank you both for helping make a long week in a place without friends and family enjoyable. I hope to back one day :)

Beautiful views and very big rooms. Great location. On the balcony there were crumbs and grease on the tables and there were only 2 elevators so you had to wait a VERY LONG time to get to your room so it is not perfect. At breakfast the staff are really nice and the omlette is wonderful! Overall it is a really nice hotel with great staff.

Nice accommodations, but only having two elevators means constant waiting when leaving or returning to your room.

Edit: stayed here for two weeks on a business trip and won't come back. The elevator situation involved upwards of thirty minutes spent waiting for an elevator both leaving and returning to the hotel, as well as stops on every floor going both ways. It added absurd time buffers to any planning, and was clearly hurting house keeping staff's ability to move through the hotel--as the service elevator had been open to guest use to ameliorate the situation.

Elevators, like running water, are not supposed to be a factor in choosing a business hotel. But here we are with a hotel with one half the number of hotels it would need to operate during off season.

With working schedules impacted, and a price of $500 a night, it just isn't worth the headache to deal with.

Great hotel. Very good service. Clean. Close to a lot for things downtown. Walking distance. Definitely on the expensive side, but otherwise worth it. Pool and sauna/steam room are a fantastic way to unwind and relax after a long day. In house restaurants are also high quality but expenaive, alternatively there are many choices nearby.

Customer service is great and the place is clean. The pool is fairy small but it has an amazing view. Chefs are super friendly when dining at their restaurant

AMAZING hotel, great suite, even more amazing staff. only thing I have to say negative is that I couldn't have stayed longer! The concierge was so great, that they even sent me a complimentary bottle of wine!

I stay at this hotel frequently, and the elevators have finally finished being upgraded, making the worst part if the hotel much better. The rest of the hotel is great, with larger than usual rooms and a large workout area. The hotel is right on Robson, close to many restaurants and shopping. It is a 5-10 minute walk to the closest Skytrain station. The staff is friendly, and they seem to be happy, with little turnover that I can see in terms of front desk staff.

The hotel is well located on Robson Street. We walked to many places, including the bike rentals near Stanley Park and Gastown area. There is a supermarket a few doors away. Food is everywhere nearby. This is also near the Vancouver library, which is one of the stops for some of the tour pick ups.

We got a premier deluxe suite with a king and a queen sofa bed. The room works fine but is pretty compact. When the sofa bed is pulled out, there is limited walking space.

Service at check in was fine. Our reservation was for 2 adults and 2 kids. We checked in around 9pm but we had to call for the sofa bed to be pulled out and made up. On the second day, room was not made up by the time we came back in the evening and we had to ask them to do it the following day.

Katrina at the concierge was a wealth of knowledge and very helpful. Sheldon at the Bell desk also stood out for going above and beyond his duties to help when the concierge was not available.

Overall a good experience. We would stay here again if we visit Vancouver.

Stayed in a suite while here for work for almost two weeks. Nice space with great views. The gym and salt water pool are great too. I also found all the staff really friendly and helpful.

Amazing stay here. As always we receive the best concierge service from friendly and welcoming Westin employees. We stayed in the 'fitness suite' which honestly wasn't fully utilized to it's fullest, but it was a fun idea. Includes a stationary bicycle and a lifefitness treadmill, pretty hefty!

We were at the Westin for a drink to cap off our date night. The Bartender was professional and made a mean drink. Unlike so many other supposed lounges in town, this one doesn't have music blasting your senses into oblivion, nor is it full of the din of other diners, making it an ideal environment for a more intimate experience. If you're looking for a place to have a well made cocktail and to have a chat to wind down the night, look no further. Only complaint really is where the guitarist for the live music was located. Placed directly beside the bar, almost in the corner, making it a little inaccessible aside from the small area immediately beside him. Aside from that, it's a great find.

Great business travel hotel with all the basics and a friendly staff.

The rooms or suites are a really good size and have space to relax or hangout.

The rooftop pool is open year round and the fitness centre is decent enough.

Conviently located next to major shopping area in the city centre. Many large brand stores, department stores, Pacific Centre Mall. Stadiums are not far away and lots place to grab food.

We’d made the 14.5 hour journey travelling back from a holiday in Thailand when we were told by another hotel that our check-in wasn’t until a day later and were in desperate need of a hotel for one night. Can I tell you, the long travel and unexpected travel re-arrangements were all worth it to stay in this brilliant hotel. From the amazingly polite and friendly hotel staff to the room facilities, everything about this hotel is luxury. The beds are likely the most comfortable I have ever slept on (having just stayed in over 10+ hotels/resorts during a 7 week holiday.) The bathroom facilities are luxury too and their personal touches (lavender oil on your bedside to help you sleep better) make you feel extremely welcomed. Their gym is also open 24/7 which is a nice addition to anybody settling into jetlag. I want to personally thank the staff for being so courteous and helpful. I wish we could stay longer!

One of the best hotels i have every stayed at. Service was outstanding. Restaurant service was amazing. Room service was great. Extremely clean and convenient location.

Quick getaway from Seattle with the family. Got a good last minute rate and had a wonderful stay. Remodels to the hotel since our visit last year we're a welcome change. Staff was incredibly friendly and even gave us a complimentary drink. Would definitely stay again on our next trip.

Incredible service from the staff here. The rooms are spacious and clean. Facilities are well maintained and there are lots of amenities. It's central to downtown Vancouver and most restaurants and event centres are walking distance. The hotel provides umbrellas for use while staying there. Make sure you try the food while you're there even though the dining options surrounding the hotel are amazing.

The Westin Grand is an excellent hotel nestled in the heart of Vancouver. We were signed in by guest services, they were quite welcoming. I asked for a recommendation for food outside of the hotel. After the concierge recommended the hotel restaurant he then suggested we go down the street. That restaurant made our night great.

This is a very nice hotel. The check in desk is actually on the second floor which is a little weird and there needs to be better signage indicating that. The rooms are very spacious and well equipped. The bed is one of the most comfortable I've experienced in a hotel.

This is a great location if you have business downtown or perhaps want to shop downtown. There was construction going on the last time I stayed here which was annoying, especially because the restaurant was closed. On a previous stay the restaurant was quite good. There are some nice views from the rooms. Some of the rooms have very useful amenities like kitchen implements which can allow you to get food at the nearby supermarket and eat in your room.

Stayed here on a rewards stay and they treated us very well. Room was fantastic, with a great view of the library and BC Place. We had breakfast in our room and this was very reasonable. I honestly did not want to leave. The valet parking was also reasonably priced.

Regarding the elevators, there are normally 2 however one is under repair. So they added the service elevator to help out. It all worked out just had to head out a few minutes early.

Everyone the valet, the front desk and room service were great.

Enjoyed my short stay here
I stayed in the hotel for a day and therefore my inputs are initial impression alone. However, the staff knew that we were visiting to celebrate our anniversary and they surprised us with sparkling wine and an amazing dessert. This was a nice touch and much appreciated. Made our day and we left the hotel with a loving memory.
The hotel itself was clean and the staff was responsive. It is centrally located on the famous Robson street, short walk away from food and shopping...tons of it.
I will recommend this hotel if you are in Vancouver.

Nice hotel. We were earned that one elevator was not working, but it was still annoying waiting for the one main guest elevator or the service elevator that was being used while the other is down. We also got upgraded to a bigger room but on the sixth floor. Great view of the wall of the building next door and the pool of the other building. I've stayed there before and had a better time. Servuce was great! Pool ans hot rub area in great shape. We will be back but when both elevators are running and not on the sixth floor.

Great gym and cozy suites. The management has to have a sick removed from their ass though.. If certain people still work there..

Great hotel. Clean. Friendly staff. Towels and sheets very soft and smell nice. Rooms fair sized for area.

Pretty good sound proofing compared to other hotels in the area. Normally stay on a corporate rate so I cannot comment on actual value for money.

Emplacement idéal pour visiter la ville. Excellent service et chambres impeccables. Les chambres ont été rénovées récemment alors else sont très belles. La chambre à coucher est plutôt petite pour la taille du lit mais rien de majeur.

The room was very nice and spacious. The king size bed was comfy and the staff were quite nice. I would happily stay again

We really enjoyed our stay at The Westin Grand. Its in the heart of downtown, and there are tons of places to eat close by. Everything is basically walking distance and I recommend saving money by not getting a rental car, since everything is super close ! They upgraded our room for a minor fee and the room was awesome, with a little balcony. Two tvs in the room, and room service was great. The location was busy and the hotel front is a little awkward. I would stay here again but will explore other options next time ☺ 👍

Place is nice. Rooms were renovated with nice materials. Pool was very handy. Rooms very clean and modern. The elevators are horrible, it can take 10 min for one to arrive, and often it's full. Plan extra time as this slow elevator seems to be a thing about half the time you need it.

Restaurant was nice. Rooms are good, older but good. Nice of the water and library. Service was good. Elevators are super slow. Nice lobby.

The location was great for us. The bed was extremely comfortable. The room was very clean and well appointed. The staff were very friendly.

Wow what can I say. I've stayed here quite a bit as a frequent bidniz traveler and multiple times they've given me complimentary upgrade to a room that is completely the same from others, except that it resides on a higher floor and makes me feel more accomplished as a human being. They keep giving me tiny bottles of body lotion that I don't use. I think it's the staff's way of complimenting me on my fair complexion. I wish they'd just ask me out already. 5 stars.

Center of downtown off Robson street, walking distance to shopping dining, parks. Rooms are modern and well furnished. If you need USB charge ports you are in luck! Almost everything had charging ports, from night stands, to desks, dressers, lamps etc.... Just make sure you have your own cable. Main King sized bed room separated with double doors to the TV sitting desk area of each room. Kids loved the fold out sofa bed. Parking is a little pricey since you are in the middle of downtown, but you get unlimited entry/exit. Swimming pool and exercise room is wonderful. Swimming pool is salt water so no awful chlorine. There are changing rooms and a sauna. Surprisingly quiet for a hotel in the middle of downtown. Only complaint may be the elevator. Expect a little wait, with 30 floors and a small elevator. This is our second stay at the hotel and we love it.

This hotel has an excellent location. It is within walking distance of a number of eating establishments of all prices. The harbor is about a 15 minute walk away. Stanley Park is about a 15 minute drive away. The rooms seem somewhat recently redecorated and the hotel restaurant has some tasty food. All the staff are very nice. The only reason I took a star off was because they only have 2 elevators for the entire hotel and we spent 15 minutes waiting for the elevator at one point. This seems to be the general trend. We have a stroller so we couldn't use the stairs.

Great staff and rooms, though pool service was lacking (waitress never made it over after more than an hour). Tasty restaurant on site. Now if only they had more than two elevators! Tip: grab an Up elevator and ride it back down during busy times. You'll thank yourself later.

Great downtown location. Hotel staff were courteous and accomoding. Room was in good shape and worth the price we paid for it.

I felt the service was consistently good and welcoming without being overbearing. Staff was friendly and pleasant to deal with. I also got a free upgrade to a corner suite with a king-sized bed for being a Starwoods Preferred Guest.

All staff have been at a consistent level of delightfulness, always available and always greeting with open friendliness. Intelligent room upkeep over the days that we have spent here, with fresh towels and coffee without overhauling the whole suite. Excellent, will recommend and will love to stay here again.

The hotel was very nice - staff was extremely courteous, and my newly renovated room on the 19th floor was gorgeous. The workout room was more than what I expected from the hotel, and you're a quick walk from hundreds of things to do in downtown Vancouver. Elevators move EXTREMELY slow, but that's a small complaint. Definitely will stay here again.

Great hotel. They have renovated many of the suite and they are modern and updated. The ice machine didn't work on our floor and they tried to fix it. Hot tub was also a bit dirty. There was brown foam which I skimmed out myself because otherwise they would shut it off and kick us out! I'd rather sit in it and clean it myself. We said no to room service in the morning because we had guests and when we asked for it in the evening, took them a while to get to our room. It seemed like they reused our old sheets and made our bed with the dirty sheets as opposed to changing them. When asking for extra robes, we received them promptly. Not much to complain about except for a few small hiccups here and there. The staff were nice.

The hotel is fantastic, long story short. The staff has been nothing less than amazing and helpful to anything you need. Since we were not from the area, they gave us recommendations for eating and where to visit along with a map. Would definitely stay here again.

They are renovating the rooms here. I got a suite that was recently completed. Great look too it I have to say. Very nice features, including the rain shower. The restaurant in the hotel was nice. Great service and staff was wonderful.

Fantastic New rooms. Everything is clean and crisp and service was great. All new modern amenities and a will designed room made the stay very pleasant. Would definitely come back again.

They are renovating the rooms here. I got a sure that was recently completed. Great look too it I have to say. Very nice features, including the rain shower. The restaurant in the hotel was nice. Great service and staff was wonderful.

I had a great experience here from the beginning. The valet was friendly and very quick. The desk asgents were extremely nice and helpful. The newly renovated room was nicely furnished and immaculately clean with one of the nicest hotel bathrooms I've seen. Great location, would stay here again.

Old rooms are pretty grizzly, new rooms are incredibly well done. Great central location to Yaletown, Gas Town and city centre. Views non-existant though.

Excellent hotel. Service is always amazing and the amenities are great. Excellent gym!!! The outdoor hot tub can be a bit cold and windy, though.

The hotel location was perfect and the staff extremely helpful. Our suite was fantastic and the view pretty nice at night.

3 stars due to 2 elevators for the whole building... 15 minutes to get to ground floor because it stops at each level just to say we're full! Breakfast not included as well... $26 for continental breakfast is not welcoming when the restaurant is unavailable. Room service was not charging for delivery because of this, which was commendable. Excellent room layout in suites. Excellent ammeneties. Loved the lavender oil roll on for bedtime. Large bathroom. Loved the tea kettle availability.

Stayed in a recently renovated room. Gorgeous room with really nice amenities. 1 queen bed room, 2 big tvs, beautiful bathroom and shower.

The rooms are really large and comfortable, with a great view. You have a heated pool for exercises and a hot tub. The gym is quite complete, although it lacks a bench press. The only downfall was that the hotel was going through renovations.

Location is great and central in Vancouver. Rooms are nice and roomy. Service was prompt and the pool and Hot tub were wonderful.

The staff were wonderful, as always, as was the room. We really walked to the hockey game and lots of shopping and restaurants. The hotel was undergoing some pretty major renovations at the time, but aside from that I would absolutely visit again.

This is a pretty good hotel. I had family staying here for three nights and they enjoyed their stay. Very friendly staff and the hotel offered a nice variety of amenities both in the room and around the hotel.

Few hotels have this kind of staff: Attentive, friendly, knowledgeable, kind, and intuitive. The beds are incredibly comfortable, way more so than other hotels. Their newly renovated rooms are beautiful, spacious and always very, very clean. The executive chef is a master and creates perfect food, served by the nicest wait staff in the city. I don't have enough good things to say about the Grand, it is by far my favorite hotel in the world.

Staying at the Westin Grand in Vancouver is always a pleasant experience, I really won't stay anywhere else. At this moment the hotel is under renovation, the original lobby and front entrance are not accessible. This time I stayed in one of the remodeled suites on the 31st floor and as always I was impressed. The new décor is very nice, updated thinner TVs. The hotel is in a great location, about 2 blocks over from Granville Street where all the nightclubs and shopping are. BC stadium is in walking distance and the Vancouver library is right across the street. This hotel is a definite must stay if you appreciate quality, attention to detail, and amazing service.

Rooms compact. Bedroom nice. Mattress comfortable. Our room had compact kitchen which was brilliant. Coffee machine and kettle in room.
Room not well sound isolated. Noise from other rooms above audible. Bathroom fan noisy. Air-conditioning when turned off provides continual noise - annoying when using second bed (sofa bed) in living area. Slightly short of sleep.
Hotel modern. Staff polite, but not understanding of issues. Bar OK. Restaurant small. Food tasty. Concierge friendly and helpful

Really good service at the hotel. Has a kitchenette and rooms are spacious.
Cons
Only 2 elevators make it difficult to get on when people are checking out.
Restaurant is small and like a lounge. Not a big con. As its surrounded by places to eat.

Good location right in the heart of Robson Street with a liquor store/restaurant on one side and a coffee/donut shop on the other. The lifts take FOREVER to arrive so be prepared to spend a lot of time waiting for lifts. The outdoor pool area is nice but infrequently attended to. Pool towels tend to run out and not be replaced often enough and the tables were not cleared of dirty plates and left over food promptly.

Great hotel ! The staff is friendly and gave great recommendations on what to do around town. The room was very nice and a great view of the city. The inside restaurant also has really good food and local beer on tap. Over all great experience!

Housekeeping staff is friendly, rooms are fairly large, but there are only two slow elevators servicing the building. Great location, though a bit far from the skytrain.

Great location. Very close to the Skytrain, shopping, and stadiums. Large, clean rooms.

Very nice hotel in the city, but could not accommodate our car with a tall roof. Also did not have a safe way to lock up bikes so we had to take 5 bikes and store them on the balcony.

1. Room thermostat wasn't working... room temp couldn't be controlled.
2. Bathroom faucet was crazy... Couldn't control water temperature.
3. One of two elevators broken... wished we had a room on a lower floor; much waiting for elevator.
4. Staff was pleasant.

The staff here were very friendly, beds were realm good and was close to a lot of good restaurants

Nice hotel, friendly staff, good location with an IGA nearly beside it and lots of coffee shops, retail stores, etc. Good walking distance to anything.

Rooms are nice for the price (paid around $200). Only issue I had was the elevators. There appear to be only one set of 2 elevators and I was on the 30th floor. Had to wait for the elevator for awhile, especially during peak times - stopped about 10 times each time I was on it. Ask for your room on a low floor to avoid this or give yourself extra time to account for this.