 5 916 avaliações

Embassy Suites by Hilton Knoxville West

9621 Parkside Drive, Knoxville, TN 37922, United States Acesso

Embassy Suites by Hilton Knoxville West

As suítes de embaixada contemporânea e sofisticadas Knoxville West são as primeiras da marca em Knoxville, TN, convenientemente localizadas na I-40 e I-75, em West Knoxville, apenas 25 minutos ao norte do aeroporto de McGhee Tyson (TYS), onde você experimentará Hospitalidade do Sul no seu melhor. Nosso hotel fica a poucos minutos dos seguintes parques industriais corporativos: Hardin, Westbridge, Centerpoint, Pellissippi Corporate Center e ótimas atividades recreativas, atrações. O hotel possui o átrio natural da assinatura localizado dentro do coração do hotel com a torre de quartos anexada. Como parte de um centro de estilo de vida de luxo, você estará perto de vários restaurantes, compras, além de um centro de fitness e spa enquanto desfruta de seu serviço completo, acomodações da moda. Os viajantes de negócios encontrarão nossas suítes luxuosas com um espaço de trabalho generoso, acesso à Internet de alta velocidade em alta velocidade, bar molhado com geladeira e microondas e dois telefones com correio de voz. Para sua conveniência, o HSIA sem fio está disponível em áreas públicas em todo o hotel.

The contemporary, upscale Embassy Suites Knoxville/West is the brand's first in Knoxville, TN, where you will experience southern hospitality at its best. The hotel boasts the signature natural atrium located within the heart of the hotel with the rooms-tower attached. The suites design features personal space combined with a more residential scale and feature a side-by-side suite layout offering a separate living area with a sofa bed and spacious desk, mobile furnishings so guests can create their own unique living space, private bedroom and bath, two 42-inch HD LCD televisions, wireless high-speed Internet access, refrigerator, microwave and wet bar. The guests will enjoy the on-site amenities featuring the BusinessLink business center, indoor pool, whirlpool and state of the art fitness center by Precor.

Quarto

Hotel

  • Internet
    Acesso gratuito à Internet
  • WiFi grátis
  • O acesso de alta velocidade à internet para laptops em áreas públicas
  • Acesso à internet rápida
  • Conexão de internet sem fio em áreas públicas
  • Transporte
    Estacionamento grátis
  • O estacionamento no local
  • Estacionamento
  • Acessos Comboio
  • Mesa da frente
    24 horas recepção
  • Guarda de bagagem
  • Check-in antecipado
  • Express check-in
  • Checkout expresso
  • Mesa da frente
  • Late check-out disponível
  • Trabalhar fora
    Centro de negócios
  • Mesa com tomada elétrica
  • Fotocópia centro
  • Geral
    Ar condicionado
  • Casa / Pavimento apenas para mulheres
  • Quartos aquecidos
  • Corredores interiores
  • Quartos não-fumadores
  • Banho ou duche
  • Ar condicionado área pública
  • serviço de hotel
    Complacente da segurança de fogo
  • O serviço de limpeza serviço completo
  • Secador de cabelo
  • Housekeeping diária
  • Tabua de passar
  • Lavandaria / Manobrista
  • Cofre
  • Segurança
  • De limpeza de roupa
  • Serviço de despertar
  • Outlets
    Presente / stand Notícias
  • Viajando com os outros
    Crianças bem-vindas
  • Família plano
  • Animais autorizados
  • Acessível
    Instalações acessíveis
  • Elevadores
  • Eventos
    Recepção noturna
  • Salas de reunião
  • Instalações ecológicas
    Envolvimento da comunidade local

Quarto

  • Comunicação
    Conexão de internet de alta velocidade
  • Speaker telefone
  • Correio de voz
  • roupa de cama
    Cribs
  • Banheiro
    As comodidades do banheiro
  • Comida & Bebida
    Cafeteira / Chaleira
  • Microondas
  • Mini-frigorífico
  • Bar molhado
  • Entretenimento
    Todos os canais de notícias
  • Televisão à cabo
  • CNN disponível
  • Filmes grátis / vídeo
  • Jornal
  • O negócio
    Copiadora
  • Escrivaninha
  • Mesa com luminária
  • Tomada extra disponível na mesa
  • Telefones com luz mensagem
  • Geral
    Ar condicionado controlado individualmente no quarto
  • Despertador
  • Alarme de incêndio
  • Ferro
  • Não fumante
  • Sistema de aquecimento / arrefecimento auto-controlado
  • Detectores de fumo

Lazer

  • Piscina
    Piscina interior
  • Piscina
  • Bem estar
    Jacuzzi
  • Hidromassagem
  • Ginástica
    Fitness center 24 horas
  • Exercício ginásio
  • Centro de fitness
  • Esporte
    Golfe
  • Pista de cooper
  • Quadra de tênis

Comida e Bebida

  • Plano de refeição
    Café da manhã servido no restaurante
  • Pequeno-almoço buffet
  • Buffet de pequeno-almoço gratuito
  • Pequeno-almoço completo americano GRATUITO
  • Completo café da manhã americano
  • Atenção especial
    Cocktails GRATUITOS
  • Recepção gratuita à noite
  • Café / Chá no quarto são gratuitos
  • Serviço de café Lobby
  • Bebida de boas vindas
  • Serviços
    Sala de serviço
  • Alimento ecológico
    Alimentos locais e sazonais
  • As instalações da cozinha
    Kitchenette
  • Outlets digite
    Lounge de coquetel
  • Lounges / bares
  • Restaurante

Café da manhã

  • Pequeno-almoço completo americano GRATUITO
  • Buffet de pequeno-almoço gratuito
  • Completo café da manhã americano
  • Pequeno-almoço buffet
  • Café da manhã servido no restaurante

política da casa

  • Hora do check-in: 16:00
  • Hora do check-out: 11:00

Política de cancelamento
As reservas devem ser canceladas 24 horas, hora local para evitar a pena.

Viajar com os outros

Política da criança
Crianças de 18 anos de idade ou mais jovens podem ficar gratuitamente no quarto dos pais utilizando as camas existentes.

Animais de estimação são permitidos, mediante pedido.
$75(1-4n),$125(5+n)2petsMax,dog/cat only

Língua falada

  • Inglês

dicas de portaria

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

capacidade de boas-vindas

  • Número de salas de reunião: 10
  • Número de dormir Quartos: 140
  • Maior tamanho da sala de reunião: 5084 sq. ft.

Estacionamento

  • Estacionamento grátis
  • O estacionamento no local
  • Estacionamento
  • Estacionamento

Facilidades

  • Capacidade Max

Meio ambiente

Ação ecológica da propriedade

Os desafios ambientais têm um impacto sobre o bem-estar das pessoas e dos ecossistemas em todo o mundo. Nós nos esforçamos para operar tão eficientemente quanto possível em toda a nossa cadeia de valor. Para futuro de baixo carbono, que reduzir e controlar a energia e uso da água. Como parte do nosso compromisso de reduzir os nossos resíduos para aterro, criamos uma estratégia global de resíduos e estamos trabalhando com WWF para reduzir o desperdício de alimentos em nossas operações e cadeia de suprimentos. procurement responsável faz a diferença: nós fonte de produtos e serviços localmente quanto possível.


  •  Alimentos locais e sazonais
  •  Envolvimento da comunidade local

certificações

ISO 14001

A ISO 14001 é um padrão internacionalmente aceito que descreve como implementar um sistema de gestão ambiental eficaz. Ele foi projetado para ajudar as empresas a permanecer comercialmente bem -sucedidas sem ignorar as responsabilidades ambientais, como: • Melhorar seu desempenho ambiental constantemente • cumprir com os regulamentos locais e nacionais e outros requisitos subscritos • Prevenção de riscos de água, ar e poluição do solo • Controle e otimize a água e a energia Consumo • Promover reciclagem e recuperação de resíduos • Aumente a conscientização ambiental entre os funcionários e treiná-los para adotar boas práticas em sua atividade • Use produtos de limpeza ecológicos • Use papel certificado florestal sustentável

ISO 50001

A ISO 50001 é baseada no modelo de gerenciamento de melhoria contínua, também usado para outros padrões conhecidos, como a ISO 9001 ou a ISO 14001. Isso facilita para as organizações integrar o gerenciamento de energia em seus esforços gerais para melhorar a qualidade e o gerenciamento ambiental. A ISO 50001 fornece uma estrutura de requisitos para as organizações: - Desenvolver uma política para o uso mais eficiente de energia - conserte metas e objetivos para atender à política - use dados para entender melhor e tomar decisões sobre o uso de energia - medir os resultados - revisar o quão bem A política funciona e - melhorar continuamente o gerenciamento de energia.

Opiniões mais útil 9 16 avaliações

Karyn Loy
Há 6 anos – Google

9

Great place to stay, a nicely decorated hotel, very comfortable rooms. The staff was great. Love the free breakfast and happy hour. Kudos to your bar staff very efficiently handling a very busy happy hour.

Shaun Walker
Há 6 anos – Google

9

I was amazed with the customer service from the front desk clerk to the house keepers! By far one of the best hotels I've experienced short of a resort! Beautiful lobby and business center for traveling and the menu is probably underrated based on the wonderful food selections. If your looking for luxury I'd look into this hotel 1st!

Alan Morean
Há 6 anos – Google

10

Fantastic hotel stay. Wonderful room & bath. Nice pool, whirlpool & sauna. FREE evening reception drinks & snacks. FREE excellent cooked to order breakfast. Good people everyehere.

eric ziegler
Há 6 anos – Google

10

Fantastic rooms. Wifi works great. Staff were pretty reasonable. 5 minutes from tons of restaurants. Has a great pool and fitness room as well. I'd highly recommend it.

Tara Roberson
Há 6 anos – Google

10

We had a great stay! The staff was courteous, friendly and helpful. The breakfast was delicious as well as the steaks and other food we ordered from the restaurant for room service. We enjoyed our stay so much that we look forward to our next stay at an Embassy Suites. Thanks so much!!

Natalie S
Há 6 anos – Google

10

Beautiful hotel!! Really hot in the pool area, felt kind of steamy, but I enjoy warm! Sadly the jets on hot tub didn't work, I hope they fix that! Restaurant treated us so great even though we came in late, great portions and quality!! Thank you for a great stay!

Jeremy Rasnic
Há 6 anos – Google

10

The short of it: if you know what Embassy Suites has to offer, then you appreciate staying at one. This is the nicest, cleanest, most modernized Embassy I've stayed in and I've stayed in a lot. The rooms here are very stylish and modern. This is my go to hotel in Knoxville when I don't need to stay downtown. It's very close to Turkey Creek's many restaurants and shops. The only negative, and this is petty, is that the hot water takes some time to get there. Water pressure is great, hot water is there, it just takes a couple of minutes to adjust due to the delay.

Jennifer Hastert
Há 6 anos – Google

9

One of my favorite places to stay when we visit Knoxville. They have happy hour. It's close to most everything. And they have a nice indoor pool.

Mark Gibson
Há 6 anos – Google

7

Lovely first day. Tasty hot breakfast included with a happy hour in the evening. Rooms we stayed in were spacious and comfortable and clean. Staff was friendly and helpful.

Best of all the strong coffee was hot and reasonably good. I'd recommend it if you're in the area

Though I had no success connecting to their wifi for my stay.

Williams Trish
Há 6 anos – Google

10

Breakfast was more than I expected for being free and the omelettes are great! Nice, big, "living room" and bedroom, quiet, and near my job. The free drinks in the evening was a surprise. Recommend.

Allen Capps
Há 6 anos – Google

9

Very nice place to stay. I highly recommend it. A Lil pricey but it's actually worth it!

Made to order complementary breakfast is the Best I've had at any hotel.

Small indoor pool, but great workout facility.

Nick Yackanech
Há 6 anos – Google

8

We have a large family so we need something with enough beds where everyone can sleep comfortably. This hotel fit the bill. This suite had two queen beds in one room and a pull out couch in the second room. The breakfast was also outstanding. Our only complaint was that we had to have housekeeping clean something up in the bathroom when we arrived. Other than that it was great.

Donna Jones
Há 6 anos – Google

9

Great stay , as always evening reception rocked!!.. the lady who was bartending was great! Amazing breakfast, omelets were perfect. Seriously nice suites . . clean, and well prepared!

Club MOTO Administrative
Há 6 anos – Google

10

Love, love the breakfast! The friendly and attentive staff. I had a great view from my room of the sunrise😌

Scott Oliver
Há 6 anos – Google

7

Newer hotel with a modern feel and friendly staff. Breakfast offering seemed to have something for everyone. I didn't tak advantage of it but the manager's cocktail hour as well. Rooms are spacious with wet-bar, mini-fridge and well-supplied bathroom. Despite being close to the highway, my room was quiet. Only drawback was the failure of the Digital Key on my iPhone and a failure of the keycard system. Otherwise, my stay was perfect.

Amy Reece
Há 6 anos – Google

10

This is our favorite hotel to stay in when we go up to Knoxville! Such friendly staff and the happy hour is great. I absolutely love the salt water hot tub. It always makes your skin so soft.

Kara Clarke
Há 6 anos – Google

8

Comfortable bed, delicious made to order breakfast, and happy hour drinks at the bar. This is one of the best hotels my husband and I have stayed at. We will be back. I give 4 stars because some employees in the breakfast dinning area need to learn some people skills and how to communicate with customers.

John Pate
Há 6 anos – Google

10

Very very nice place. Staff was excellent, very helpful. One of the better places to stay. I spend a lot of time in Knoxville for work and have stayed at many different places. This is definitely one of my favorites.

Charles Ferguson
Há 6 anos – Google

7

This is a very nice hotel and great for the price. If you are visiting and are not looking for the typical college scene in Knoxville then this is a perfect place. The best part is the breakfast. It is probably the best breakfast at a hotel that I have had and it was included.

Deidre Horton
Há 6 anos – Google

10

Out of all the Embassy suites we have been to, this is our favorite. My husband and I go here often. They have a fantastic manager reception. The staff are very friendly and the environment is so welcoming. The bar tenders remember the drinks we like and always keep our glasses full, even during the free managers reception. The rooms are also amazing, I difinetly miss those sheets when I have to stay elsewhere.

Sarah Kenny
Há 6 anos – Google

9

Stayed at this hotel for my sister’s graduation. Hotel has a beautiful lobby, very clean, modern and the staff has nothing but smiles and polite words. The free breakfast is phenomenal and the manager’s happy hour includes free light appetizers (snacks) and beer. Fantastic for the price. Kids loved the pool. This place has true southern hospitality!

Xya Chan
Há 6 anos – Google

10

This place was beautiful through and through with so much to offer. I love the setup and definitely felt at home here.

Mark Hoffman
Há 6 anos – Google

10

Its a very nice hotel. I miss the original looks of the Embassy chain. Not to big on the modern look of today. The breakfast is excellent.

Salwa Mostafa
Há 6 anos – Google

10

Nice clean rooms. comfy beds. Great breakfast options with late hours till 10:30 on wrekends. Forgot an item behind and they were helpful to find it.

Rick Stephens
Há 7 anos – Google

7

Attended a AAA Alaska travel presentation at the Embassy Suites Knoxville West. It was outfitted nice with cookies, water, coffee. The chairs were okay but arranged to close together for comfort. Other than that, it was a well hosted event at Embassy Suites.

Jamie Clanin
Há 7 anos – Google

4

We went to the Flying Spoons restaurant for dinner, and while the service was good the food was not. The syrup was out in the Sprite so we got cans instead, our hummus had the taste and texture of a sausage cheese ball, the pita chips were beyond stale, there was no appreciable difference between the balance and Greek salad dressings (or maybe we were given the wrong things), the rolls were quite stale, our dinner orders were mixed up, my entree that is served with sauce came with none, and somehow the chocolate lava cake was dry. Most things were edible (I didn't even try the rolls) and no one got sick, but we certainly will not be returning.

Ali Eubanks
Há 7 anos – Google

10

We will absolutely be coming back to stay at this hotel!! The amenities are beyond amazing, from the pool/hot tub/sauna combo to the complimentary drinks at the bar during the managers "greeting hour". Totally kid and adult friendly. The whole staff was friendly and going above and beyond to accommodate us, from the housekeeping to the chef who was more than willing to work with the 8 year old's specialty omelette request. We truly enjoyed our stay, and look forward to coming back! Thanks EmbassySuites!

Derek Slominski
Há 7 anos – Google

8

As all Embassy Suites the lobby and rooms are modern and clean. The breakfast was very good and they had a chef that makes omelettes to order. This is hard to find in a hotel these days and is a great start to the morning. However, with all of the ups there are some downs. The air-conditioning in the room was horrible. It was extremely loud and made it extremely difficult to sleep with as it would turn on and off. This just may be the specific room that I had but it is a problem that every guest has to deal with that stays in the same room as I did.

Christian Pagnard
Há 7 anos – Google

9

Wonderful place. I can't believe we have been staying in Knoxville for years and haven't tried this. The rooms are great, clean and well appointed. The managers reception every night is awesome.

Josh Dodson
Há 7 anos – Google

4

The food was surprisingly good, but the service was absolutely awful. The server said that it was his first day, so I can forgive him for not being familiar with the menu; however, he only stopped by for refills once during the whole night and he struggled to get our order right, even forgetting to enter some items properly (food came out at different times, our appetizer arrived after our entrees). It didn't help his case that for our entire meal, we were his only table.

Keyona Henry
Há 7 anos – Google

10

Nice clean rooms in a great area. Room service was prompt, and the food was delicious! From the front desk clerk, to the restaurant staff, to the housekeeper...every single staff member we encountered were friendly and extremely helpful! We've already recommended this hotel to our family and friends. Our experience exceeded our expectations!

Chris Sutton
Há 7 anos – Google

9

Very nice hotel. The lobby and common area was very nice and clean, and the evening snacks and morning breakfast are a real plus. My room was clean and comfortable.

Tonya Burnette
Há 7 anos – Google

10

We arrived to the hotel late. We were greeted warmly by the desk clerk. We had forgotten some toiletries, and she was more than accommodating. The room was clean and comfortable. Due to our late travels, we were granted a late check out. A welcomed surprise. While we did have some trouble with the toilet, the necessary tool to fix it was promptly bright to our room We have stayed at this hotel in the past, and will return again.

RL Fleming
Há 7 anos – Google

9

Chef Carmelo is awesome!!! Even on vacation we wake up before 7 to get our omelets. They are extremely well prepared. He tops them with the ingredients that are requested. He makes our stay that much better.

Karina Baymiller
Há 7 anos – Google

8

EDIT: I was given sincere heartfelt apology by a manager shortly after my initial review of our disappointing stay, in which we were offered a full refund for our trouble. It's for this reason that I wanted to amend my initial review to reflect my positive experience with the Embassy Suites since our stay. Customer service is what the hospitality industry is built on, so I give many kudos and thanks to your management for reaching out to me and rectifying the situation.

ORIGINAL REVIEW: Booked a room for our wedding night which included champagne/sparkling wine. Was told on arrival after our wedding reception that the champagne was "probably not" in our room and that "it wasn't my problem" - by the oh so friendly front desk help. When we arrived in the room, sure enough, no sparkling wine, so we called the front desk asking if we would still be charged for the service we didn't receive, and she again pronounced that it wasn't her problem and that we'd have to take it up with food and beverage. For a quick stay less that 12 hours on one of the most special nights of our lives, I have to say this is one of the most disappointing stays I've ever had - and this is from someone who travels quite frequently. I suggest against purchasing anything but the basic packing because you will not receive it, nor be credited for your payment. And good luck with the front desk staff - any problem you may have is "not their problem".

Nicole Webb
Há 7 anos – Google

10

Loved it, great experience. has a kitchenette, a nice pool, and updated rooms. staff was very nice.

Scott Bennett
Há 7 anos – Google

10

I attended a training event at the Embassy Suites. Meals for the event were catered by the hotel (Breakfast, Lunch and Snack). The food surpassed my expectations. The lobby area is spacious, nice, and clean. The staff was very friendly and courteous. Unfortantely there was another event in the area and I was unable to stay in a room at the Embassy Suites since the hotel was fully booked.

Eric Carmack
Há 7 anos – Google

8

Had a work conference here. Building was very nice and clean. Staff were very friendly and helpful. Food was quite good

Aaron Helbert
Há 7 anos – Google

7

The Tennessee ballroom was used for our seminar and the accommodations were fantastic. The food served for lunch was also very good. The staff were friendly and helpful with finding the proper room.

Heather Martin
Há 7 anos – Google

8

Location was in a central part of West Knoxville and easy to spot from the road. The grounds and interior were well maintained and clean. My only issue was that a few of of the rooms were too dimly lit.

annette mangan
Há 7 anos – Google

10

This is a great hotel. Very clean. The staff was very friendly and helpful. Love the cooked to order breakfast.

Carmen Brough
Há 7 anos – Google

9

Clean, comfortable, friendly and such delicious breakfast. Will definitely stay again. I'm tough to impress.

Jason Guinn
Há 7 anos – Google

9

Location is very convenient to all of West Knoxville. The hotel is very modern and clean. Staff could not have been any more friendly or helpful. We continue to be thoroughly impressed with Embassy Suites.

D Has
Há 7 anos – Google

10

Very nice, modern and clean. Has a very chic feeling to it. Nice pool and workout facilities. Great outdoor area.

Chris Kent
Há 7 anos – Google

8

This is the second time I've stayed at this hotel. It's very clean, and the staff is super friendly. They all did their best to make sure we enjoyed our stay.

Craig Reeder
Há 7 anos – Google

8

Fantastic hotel, only 4 years old. Service was excellent and manager's reception was great. Wish there was more seating in the bar area.

Andre Rocha
Há 7 anos – Google

9

This hotel was very nice. Room was spacious, clean and comfortable. Nice lobby. Location could be better...

Roger Allen
Há 7 anos – Google

9

Have stayed by myself at this hotel previously. Brought my 3 daughters (14, 16, and 21) for a family getaway and we all enjoyed our stay here. Good food, friendly, welcoming staff, and good location. I love the courtyard with the fire pits!

Joshua Mueller
Há 7 anos – Google

10

Wonderful hotel, great value. I was a little disappointed with the breakfast, but more of the setup than the food. The food was great. The setup led to a long line with everyone going thru the omelet station, which I thought was easily avoidable.

daVid Colon
Há 7 anos – Google

10

Embassy suites of West Knoxville has staff who openly go out of their way to make your stay enjoyable, breakfast like all embassy suites is by far superior with short order items, the rooms were modern and clean.

Henry Farkas
Há 7 anos – Google

8

Rooms are large and comfortable, breakfast is good. Elevators are really slow and the showers don't seal.

Candace Wilson
Há 7 anos – Google

9

This hotel is one of my favorites. Very nice, clean, modern rooms. The hotel lobby and dinning area are lovely as well. The breakfast is always delicious with cook to order omelets. Only real complaint are the super soft pillows. They provide no real support and make sleeping a bit uncomfortable.

Ellen C
Há 7 anos – Google

10

Everything at this embassy is top notch, the rooms are absolutely beautiful and clean, the restaurant is fantastic, and the staff are all just lovely! I highly recommend sending family here if you want to have them taken care of with luxury. I live in Knoxville, so this is where I've put my father and grandparents up at numerous times when they've visited. The hotel's design is modern and gorgeous and it's a shame I can't stay here myself since I live just down the road. The only issue at this current moment (Dec 9, 2016) is that there's construction on the road leading to it, so keep that in mind and don't go out when it's rush hour. But of course, that's not the hotel's fault, I'm sure it'll clear up soon and look gorgeous. Additionally, the location is a little funky, its between two car sales lots and I think the Mayfield truck drop off area (???). This simply means spend your time looking at the sky and not the ground when you look out of your windows if you want to see how truly beautiful a Knoxville sunset is! All of these cons have nothing to do with the cleanliness of the hotel or anything really that the staff have control over, so honestly, the service is about as top notch as it can be (like at all embassies). Come visit Knoxville and stay in a place almost as charming as our scruffy city itself!

Alden Sanborn
Há 8 anos – Google

9

Front desk staff are always friendly, welcoming and helpful. The bartenders and servers make it worthwhile to stay here to eat/drink and Rob makes a great omelette in the AM. If I can get the rate that I want I always stay here without hesitation.

David Catotti
Há 8 anos – Google

9

Attended a family reunion at Embassy Suites this weekend. Facilities were top notch, staff were wonderful and food was amazing. Thanks so much!

Fawn Szudera
Há 8 anos – Google

6

Every year we stay with a group at a different Embassy. Every one has been fantastic, except this one. The decor has no "wow factor" like the others, except there is a nice outdoor area.
On our first day, we left for the day and came back to an unlatched door-I litteraly pushed it right open. This was left like this by the cleaning person. The next day we were left with NO toilet paper. I thought these were just fluke things until I started hearing things from other people in our group. I was told a few times that the woman behind the bar was rude. Another said her sheets were not being changed. Someone else said their room was not even cleaned for 2 days in a row! I noticed the full trash in the lobby bathroom was not emptied for a few days. The breakfast was ok, but there was no variety the 5 mornings I had it. One morning there was a really long line and there were no plates or silverware available. For the most part the hotel was clean, but the things that weren't, are noticeable. I did not care for the frosted bathroom door that absolutely would not shut without a shoulder push. The giant shower head that would not move was annoying. The shower curtain was not wide enough so there was always a lake on the floor. The bathroom faucet was dreadful in how it sprayed EVERYWHERE!
Not everything was bad, but it should've been much better for the money we spent.

Jack Mercurio
Há 8 anos – Google

10

Stopped in off the road from 14 hours in the car. Set us up quickly with a room. Their Premium level suite. Immaculate. Attentive, caring staff. Omelette was probably the best I've had!

Ashley Iverson
Há 8 anos – Google

10

I travel quite frequently for work and this is one of my favorite hotels. The rooms are comfortable and create a great working and relaxing environment. The manager happy hour is always fantastic...however the bartender one night was not friendly and was clearly frustrated and showing it and being quite rude. Other than that....love this place!!! Location is nice and close to work and a lot of great shopping and restaurants as well!

Taylor Anderson
Há 8 anos – Google

10

Service was wonderful! I have stayed there twice in a month and great service both times. You can expect to be taken care of in all aspects from housekeeping to managers. Room service is wonderful and a great value! I would recommend anyone to stay here!

christina tonelli
Há 8 anos – Google

10

Staff was very nice and helpful. The rooms were very clean. I felt welcome here.

Susan Linardo
Há 8 anos – Google

9

Beautiful with professional, courteous employees and great complimentary breakfast.

Tom Lentz
Há 9 anos – Google

10

Interesting the negative reviews. Came in Feb '15, was greeted with a smile and when I handed him my ID was thanked for being a Honors member by name. Rooms are modern and comfortable. Bed is great. Location convenient.