Ok room. The microwave didn't work. I had to use the outlet in the bathroom for it. I was offered a new room but wasn't explained the details ( if it was the same as mine, an upgrade or if there was a fee. I had a suite and could not afford any additional charges) Could not access the fitness center. There was quite a bit of noise every night I was there. Very thin walls. One of the lady receptionist didn't seem friendly. But the rest of the staff was great! Just wish the walls weren't so thin and the fridge was regular size for the suites.

My room was very nice and quiet. The hotel staff was friendly and nice and made my stay pleasant. Very convenient location!

Very nice staff. Beautiful interior. Has a really good feel & nostalgia. Would highly reccomend!!! Especially if your a visitor flying into the West Palm Beach Airport.

I simply cannot say enough about Chef Roscoe. The hotel has been nice, room was clean and comfortable. I was excited about the included breakfast which is a significant upgrade from your typical continental breakfasts, but my stay was absolutely cemented in my memory as a magnificent one due to this man. As I dragged my tired body downstairs to the lobby, his warm and welcoming charisma immediately awakened me. Made to order eggs, Omelettes, oh my! I selected my ingredients, handed them over to him, and even though I watched, I don’t know what or how he did it but it must be magic. What he gave to me was hands down, by far, bar none, without a shadow of a doubt the absolute BEST omelette I have EVER eaten. I’m not usually an omelette person but I can tell you I’m a Chef Roscoe Omelette person! Don’t even get me started in his salsa... I came back and put it on my breakfast potatoes too. For a second I thought about putting it in my coff... never mind. AMAZING. Chef Roscoe is a gem, and it was our interaction that has made me a loyal guest from here on out. Every hotel needs wonderful, kind, professional human beings like him. THANK YOU.

The included buffet breakfast was absolutely amazing! The service was fantastic I asked for six extra pillows, they brought me 7! The after-hours snack shop for amenities to satisfy your after-hours Sweet Tooth was over-the-top wonderful. There's a very cool view of the airport and the runway from the hotel room. Overall it was a great Hotel my kids loved it we would definitely stay there again. Bible in the room wod be nice.

We stayed in a 2 room suite that comfortably slept 6 adults. The beds were very comfortable, including the fold out couch. Room was clean and had a nice size fridge and a small microwave. The free breakfast was amazing, busy, but amazing. They also had free happy hour in the evening that we were unable to attend.

Stayed one night here after flying in late. The room was big, the bed was comfy, and everything was clean. I had a room facing the airport so I did hear some planes land, (maybe take off?, Not sure, I was tired and fell asleep pretty quick). If you are sensitive to noise, be aware of that. Woke up and ate from the breakfast buffet, which was good, but the coffee was awful. Overall nice place, a bit pricey though

Overall a great hotel. They offer a great free buffet breakfast each morning until 10am. Also a happy hour from 5:30-730pm. The atrium area is great however the rooms and the pool area feel dated. Some major renovations and landscaping would really help the place out.

Overall a decent experience at the hotel. Staff was helpful and friendly, rooms were very large although dated, location was good for work, and breakfast was above average. I think they are due for a renovation, but otherwise no complaints. I would stay here again.

Everything was perfect. One of the best stays I have ever had in a hotel. Staff was so friendly and kind. Everything was spotless clean top to bottom. The free breakfast and snacks and drinks were over the top great. I would recommend this hotel to anyone!

I have stayed at a lot of nice hotels and this one is hands down the best. First of all the front desk is freindly, courteous and professional. They make you feel very welcomed. The shuttle bus driver the people serving the the breakfast are all very good at their jobs and again make you feel very welcomed. There rooms were nice, clean and up to date. Lastly the rooms apparently have good sound proofing and we slept very well. I tend to be a light sleeper so I don't get this a lot in hotel stays.

Extenuating circumstances brought us to West Palm Beach twice in the last month. We had such a great time I will be making this a yearly vacation.

Our stay at Embassy Suites was beyond our expectations. They allowed us to check in early and upgraded us to a suite. The beds were comfortable and the kids really enjoyed the pool. We will definitely stay there again if we are in Palm Beach

Stayed one night here after flying in late. The room was big, the bed was comfy, and everything was clean. I had a room facing the airport so I did hear some planes land, (maybe take off?, Not sure, I was tied and fell asleep pretty quick). If you are sensitive to noise, be aware of that. Woke up and are from the breakfast buffet, which was good, but the coffee was awful. Overall nice place, a bit pricey though

This Embassy Suites was exceptional. It's location is great, the beds are comfortable, the rooms are welcoming, the staff are friendly. The social period every evening is bar none. The food was good quality considering the standard fair. The bartenders tended the patrons very well, to the extent that their liberal nature on libations were very acceptable to the inebriation of the guests. Their tips are well deserved and may they be overflowing.

This was my first stay at an Embassy Suites and it was definitely a positive experience. I only stayed one night but wish I could've stayed longer because it was that awesome. The room was generously spacious and the breakfast was tasty.

I must say the main reason that I came to this hotel is due to the opening of Soundarya spa. I was so incredibly impressed with the spa I have now made it part of my weekly/monthly routine. It is a completely different spa unlike any other spa I have found in that it offers truly holistic modalities for mind body spirit wellness as well as a Himalayan salt room to relax in. As always the staff at the hotel or friendly and supportive and helpful. It’s always a joy to be able to sit in the café after my treatment at the spa and visit with friends since I live almost 45 minutes north of this hotel and basically becomes a destination for my friends in Central and South Palm Beach County to meet up with me.

Smallest Embassy I've been in. Room was great. Carpet was bleached and needed to be changed out. Breakfast buffet was ok. Need to add Turkey sausage to all the hotels. Folks are getting away from pork.

Was at a work event and I was in the banquet hall. The hall is nothing amazing and the food was okay and that is a stretch. Who knows maybe it is simply just what the event ordered. If you want a fancy hall, might want to look else where.

This is the best place to stay ever. The staff are very pleasant and the room beautiful.
My daughter and I had the best sleep ever.
Luxury at it's best.

Brunch buffet is $15 and open to anyone. A single coffee is $1.50. has a nice atmosphere but pool lacks privacy. Was here for professional event. It was nice.

This is a business class Hotel. The rooms are spacious and well-equipped and a generous Hospitality hour is provided every night from 5:30 to 7:30. There is also free parking

We had an event there... It was stellar! Staff was friendly, helpful, and professional. The meeting rooms immaculate and elegant. Really impressive.

Have been there previously and will DEFINITELY go back. Breakfast was great. Chef Roscoe made the BEST omelet.

You can't beat the breakfast. The rooms were showing little wear, but this was compared to the brand new hotel we stayed at the day before. The suite was huge and the perfect size for our family of 5. The breakfast was excellent with a huge variety. When the breakfast says it closes at "x" time, they aren't joking. All hands were on deck pulling food from the buffet, including drinks. Usually places just stop restocking at closing time and let people finish, not here!

My husband and I booked 2 nights here after our flight was cancelled in Miami. It was very nice decor, staff very friendly, decent breakfast, evening snacks. The only problem we ran into from the night we arrived at almost midnight: my husband took a shower and there was no cold water, just hot, or scolding. We let it go, but still persisted the next day so my husband inquired at front desk. They sent someone out to fix. Problem seemed to resolve temporarily. I showered less than a couple hours later, started off okay, then became scolding hot. My husband went and talked to front desk again, who asked HIM to check surrounding rooms for the temperature: same thing, HOT! I love cooler temperatures in general but this was a hazard. They then suggested we check a floor 5 flights up. Turns out, it wasn't scolding hot so we acceteped (out of exhaustion from traveling over a week, out of the county). Just frustrating to go from so accomdating to so inconsiderate. Will not be staying here again.

Beautiful hotel. Every clean and great staff. Lots of parking and nice ball rooms for events.

Close to the airport with shuttle service! Morning breakfast and evening receptions are great. Unfortunately my room had AC issues. The room never got below 75 😳 so did not sleep good. I could have moved to different room but I checked in late and didn’t have energy to move. Requested for a fan but wasn’t available.

My husband and I stayed several times.
Great shuttle service to and from airport and a few other Places. The breakfast is amazing And free. It's like you are at Denny's but better.
Great happy hour with free drinks and snacks.
Rooms are nice too. Just didn't like the mistakes that were made to my credit card on each visit. I feel they should be a little cheaper. Overall a good stay.

The place is a bit confusing. The set up is weird but the rooms were really nice. Awesome tennis court by the pool and good breakfast.

This is an amazing hotel, with huge rooms, a great social area and beautiful landscaping. The room was a bit pricey but that was due to a protest going on in the area and everything being booked. All in all very happy with the stay, the staff, the room, and the free breakfast!

Hotel was very nice. Staff was friendly and did their job well but didn't really go out of their way to go above and beyond. Room was recently remodeled but seemed unfinished. Light switches didn't control anything, one light required two switches to be in at the same time and the shower wall was installed too close to the edge causing it to leak onto the floor at the door. Loved the two room layout with the bedroom in the back.

Great staff, from the breakfast staff to the front desk. Chef Roscoe made an amazing omelette! Rooms were a little stuffy but not too bad.

Reasonable prices. Super quick and easy check in. Hotel offers complimentary non alcoholic and alcoholic beverages along with light snacks EVERY evening for 2 hours. Bar conveniently located near restaurant so if you want to have dinner, tgey will bring your free drinks to your table.
Facility was generally clean, but the fitness center did not have any wipes to wipe down the machines. Ick. Nice outdoor pool area but we did not swim.

I had a corner room which was amazing! Great views on the 8th floor. The bed was very comfortable and it was very cozy. The separate room was great. Breakfast was amazing especially the courtesy of the omelette bar attendant!

Very nice hotel. It meets the Hilton quality I would expect. Caesar and Felicia we're both wonderful upon check-in and addressing any issues I had. I experienced issues with the wifi but after talking with Felicia, they're undergoing an upgrade so I expect it will be better in the future.

The hotel is good, with plenty of amenities. The staff was always available to help whenever there was a problem, like an inability to connect to the WiFi (my devices were the problem, not the hotel). The hotel offered a commentary breakfast and happy hour. The happy our offered basic drinks (rail liquor, house red & white wines, Budweiser, and a house red wine sangria) as well as light snacks. The rooms were sufficiently big and allowed me to work, as well as host a small meeting.

The location is away from most of the attractions, But within a short drive or uber ride, so it is perfect for business meetings.

Amazing front desk staff and great food! Where they lack however is in their housekeeping and management. Their house keeping often missed my room entirely and none of them speak English. If you want to talk to the house keeping you need one of their translators present. Their evening supervisor will tell you one thing and as you turn the corner he'll gossip to the other receptions while you're still in earshot of him.

The rooms were amazing. Very good view from our suit. The breakfast was good too, just get your eggs made to order. Would love to stay here again

I could not have picked a better place. The room is clean and comfortable, the service is tops and the overall look is pleasant and happy especially under the circumstances. Hotel is booked solid because of hurricane that has passed through our state. I would highly recommend Embassy Suites.

I can not say anything but amazing things about this hotel and ALL of the staff that worked through hurricane Irma to provide us the best possible accommodations. Not only was everyone very friendly and professional they provided breakfast, lunch and dinner for free with a smile on their faces! Even when the lobby started leaking they did everything they could to make sure everyone was safe and well cared for. From the front desk staff to the managers and food staff not once did I hear a complaint or get an attitude... I'm so impressed with the amazing customer service and managers who were on top of everything during a sold out storm! It could have been a complete disaster but it was far from that and I'm so grateful!

Wow, this hotel is top notch! Caroline keeps the restaurants service personal hopping and the rest are top notch.

Everyone talks about the happy hour, which is the best part. Lori and Gigi keep the happy hour going with great atmosphere and a fun attitude! Roscoe keeps the breakfast fun and professional. A top notch professional hotel.

Stayed for a weekend while working an event at the fairgrounds. All the staff was excellent. We visited the bar/ restaurant both nights and the staff was stellar!!

I'd like to make special mentions for Nelson, he went above and beyond to make sure all our requests were met.

Thank you Nelson!!!

The ambience, customer service of everyone especially Felicia, Francis and Gigi. My room was very nice the food at The Atrium was delicious and affordable. I will come here again. My husband and I of 24 years was here for our anniversary.

Great place. I love that they have happy hour from 5 to 7:30pm. Room was amazing

I was there for a continuing education class. The staff was helpful, friendly and attentive. During our breaks, there were plenty of places in the lobby to sit and relax. The check in area was busy but these other areas were quiet and comfortable.

Beautiful hotel, from lobby to rooms. Very nice staff and an amazing free breakfast every morning. Well worth it.

Overall the property is nice, however it is dated. The location is ideal; it took us less than 5 minutes from the airport to arrive at the hotel. The staff was very friendly and professional. The beach is located a few miles from hotel. The room were well maintained, clean and nice. We enjoyed the room suite layout with separate sleeping area, kitchenette and sitting area. We also enjoyed the daily manager's happy hour. The breakfast was great; the food options ranged from made to order omelette to fruit to Belgian waffles...a great selection at no cost! The meeting rooms for our family reunion was small. The pool area was open but it appeared that it was still under renovation. The couches in the lobby were comfortable but some had a faint smell. Overall the property was nice, but the facility was dated however it well maintained and the staff was awesome.

I always loved the Embassy Suites. It's my favorite Hilton brand Hotel. Really great hot cooked-to-order breakfast in the morning plus overflowing Buffet. Embassy Suites has great ambience. And don't forget the manager's reception upon arrival 4 to 6 p.m. free drinks free hors d'oeuvres - how can you beat that?

I'm giving this hotel 5 stars due to it being one of th best hotels I have stayed in. The service was top notch with the staff being super friendly and ready to answer any of your questions. The rooms were spacious and well kept. I was lucky enough to get a corner suite on the top floor.

The free breakfast and evening happy hour (complimentary) were an added bonus. I definitely plan to stay there again whenever I come back to town.

Wow, this hotel is top notch! Christine works at the front desk and takes care of everything. She is a pure professional and is sometimes confused for royalty by certain guests!

Everyone talks about the happy hour, which is the best part. Lori and Gigi keep the happy hour going with great atmosphere and a fun attitude! Roscoe keeps the breakfast fun and professional. A top notch professional hotel.

Very clean looks like the pictures. staff friendly, great hot breakfast. Roscoes homemade salas awesome and so are his omelets.

Cesar at the front desk made checking in extremely easy! The hotels rooms are great and the bonuses for staying here are awesome!

Great staff, decent rooms. Could use a refresh, but not bad.

I had the blue crab cake, absolutely delicious and refreshing. The cake it's all crab meet with avocado perfect for a healthy meal since it's not fried.

A nice looking hotel with a decently-sized ballroom. The interior feels somewhat aged, with some restorations they can really make the place fantastic.

Great staff, Clean rooms, Nice outdoor pool. Good hotel for a great price. Would definitely stay there again!

It's an airport hotel but it's a Hilton(kinda). So it's kinda good. It's got a bar and restaurant and all that nice hotel stuff but if you don't have a car forget it. I would stay for a business trip.

Service is fantastic, great restaurant bar & lobby, staff is friendly & professional, and the room is one of the best you can find. The best place to stay in West Palm Beach.

There for a professional event. Staff was very nice and courteous. The banquet hall was set up nicely the and the bathrooms were very clean.

An employee - John - came out to our car as I got out to check-in and unload. I thought he came out to help, but he actually came out to say that I had to move my car. I parked and walked our luggage and four children in over a few trips in and out. Meanwhile, I saw other cars unloading at the curb where I just attempted to do the same thing. When I asked at the desk about this, they said that John was new and didn't know any better. They seemed embarassed and took some money off of our bill (I didn't ask them to do this) but they never asked us if we needed help in or later on the way out. $400 gets you a decent suite in an okay hotel. The friendliest person in the place is the cook at the omelette station!

This is by far the nicest hotel I've ever stayed in. The entire day time staff was amazing. One woman christine or christy ( my memory is horrible) went above and beyond. The breakfast was top notch all the way. My only complaint was even on its coldest setting the air conditioner didn't seem to make the room any colder. Besides that everything was great.

Lisa the shuttle driver was so prompt and sweet! Traveling on my own and she explained now is a dangerous time to travel via Uber as they are not vetted in Florida yet...So thank you for the safety tips...So accommodating and helpful for everything from restaurants, hotels, pick ups, drop offs and the airport. Worth the stay, just for her excellent service.

Solid lounge and free drinks from 530pm until 730pm. It's outstanding. Other than that friendly staff, nice pool area, decent size gym, and tennis courts!

Pretty standard experience. Shuttle service runs late and takes you downtown which is nice. Restaurant is mediocre at best. Rooms are a good size.

Above average airport Embassy Suites for Florida (where they tend to get worn down quickly with age). Corner room was perfect for small business meetings. Thoughtfully designed bathroom with separate sink for guest vs bedroom. I'd stay here again.

I was here for a work stay. The room was beautiful and comfy. The staff was great. The hot breakfast bar looked and smelled amazing, I wish I had an opportunity to sample it.

Good location, grand atrium, clean rooms, though a bit dated. The shower surround is nice, but the adjustable height shower head is too low to the ground at its highest position.

The TV signal is static-y.

Nice hotel close to the airport. Fairly friendly service, housekeeping was always very friendly and accommodating, bed and pillows were comfortable, room was clean and the air worked great! I had room service once and ate in the in-house restaurant once. Food was excellent both times. I'd definitely stay here again.

Attended a Democratic election night gala. Very nice large and open lobby/atrium for the event. Great bar but so-so food. Did not stay overnight as a hotel room guest. Location was convenient but parking lot was very crowded. Overall experience was very good however

Stayed at this hotel for the 2016 Big Sugar Summit and couldn't be more pleased.The room was beautiful,modern and very comfortable with a view of the city. Outstanding service at the front desk, as they were very nice to hold my luggage while I was at the summit.

Will be planning a trip back for a 2 night stay with my boyfriend as love all that City Place has to offer.

Just stayed for one night. Everything was great. The room was spacious. The pool area need more shade area. The soap dry out your skin really bad. Other than that i love this hotel. The staff is great. Complimentary drinks for happy hour and breakfast!

The hotel was very nice and clean. Our room was excellent, especially for the price. Affordable and pleasant stay. Enjoyed the complimentary breakfast buffet.

The location is very convenient, as it's very close to the airport. Shuttles are provided to take you to and from the airport. Rooms are standard embassy suites rooms depending on whether or not you have a suite or a nonsuite, but you will find comfort either way. The employees are kind and welcoming and you will definitely enjoy your stay here.

It was great. free drinks from 5:30 to 7:30. Complimentary breakfast was good with and omelet bar. Only complaint was the hot tub closed at 10

Great stay! Great happy hour! Great, helpful and friendly staff

The rooms are clean and well set up. Breakfast is great. The afternoon reception is not as nice as the location in palm beach gardens . Overall great.

We've just had a MARVELOUS luncheon with "VITAS" in your ballroom. The chicken was delicious & moist, & so was the salmon. The whipped potatoes were yummy & the veggies were done to perfection. The desert was also great. We'll definitely return to your dining room,to eat again.
Sincerely, Mark & Gloria Samuel.

Check in was fast and easy. I did it through the phone app. Had to wait for a luggage carrier to arrive. They happily changed my room type to a 2 bed suite. Room was spacious and very clean. The complimentary breakfast is the best breakfast I have ever had. Shuttle service to the convention center was free.

The only bad thing is no night life. When we got back from our convention at 12:00 am there was no soul in sight. Bar closed super early and the restaurant is empty during lunch.