It's the small details that make a Hotel stand out in NYC... though the price range of the rooms are on the high end. It's location alone can save you the headache of transportation costs and getting to popular attractions in the city... 5 stars for the door/security guard offering our friends umbrellas for the short walk to the restaurant we had reservations at. Treating guests of guests with that kind of care is the exact reason we choose this hotel. This place doesn't disappoint. Though not having a bar or way to order drinks while spending time out of the room was a bummer... I understand that the overall health of the staff and fellow guests is paramount... Thanks

I mistakenly booked a smaller room than expected. Francesca upgraded us to a larger and beautiful room. It was perfect. The staff was super friendly. Great spot for a cocktail or breakfast too.

Lotte Palace makes Hilton Midtown look like a Motel 8.

This hotel is definitely “old money” five star place as opposed to the more modern luxury hotels. But that was perfect for Christmas time, and will do just fine at any time of year!

The staff was helpful and friendly. Especially the bellmen were top quality.

I was surprised that there was no 24/7 room service, but maybe that’s a COVID thing. The bellmen will run your food delivery orders up to your room, though, so it’s basically the same.

I will say that the view of St. Patrick’s, while stuffing, is non-existent during the night. It is not lit up. So if you’re gone all day and expect to have that view pay off in the evening, you’ll be disappointed.

All in all, can’t wait to return in January.

I stayed here last week and was actually amazed at the lack of basic safety measures any hotel should have! The bath tubs are slippery and there is no grab bar. So anyone who is not great at balancing on a slippery surface will have a great fall. They a very lovely staircase but it does not have adequate railings to hold when someone is taking the stairs unless you are looking at rolling down.
This hotel is only for those who are not with frail heart and still has the ability to fall and rise!

I absolutely love this hotel. The location is excellent and the hotel is beautiful. The staff is super attentive and engaging. I cannot thank Miles enough for making my trip seamless. I reached out before my stay and he went above and beyond to make sure that everything was perfect and ready for my arrival. I wrote a long review on TripAdvisor, and I noticed that it was shortened, so I want to take a minute to recognize how Miles went above and beyond. This will be my go-to hotel in Manhattan. Thanks again for a lovely stay and cannot wait to return.