 5 957条点评

Embassy Suites by Hilton Charlotte

4800 South Tryon Street, Charlotte, NC 28217, 美国 地理位置

Embassy Suites by Hilton Charlotte

欢迎来到大使馆套房夏洛特酒店!这家全套房酒店位于市中心南部,位于夏洛特的许多景点中心。我们的酒店靠近美国银行体育场 - 卡罗来纳黑豹,卡洛德斯主题公园,美国国家白水中心等等。享受夏洛特必须提供的所有大使馆套房 - e' terie and Grill,每天开放享用晚餐,10,000平方英尺的灵活会议空间,美丽的室内游泳池,升级的健身中心,礼品店和全面服务为您的方便起见提供免费高速互联网访问的商业中心。此外,该酒店还提供往返夏洛特道格拉斯国际机场的免费班车,并在酒店的三英里半径内。大使馆套房夏洛特酒店拥有274个新装修的两室套房,配备了希尔顿套房梦dream以求的床上用品,迷你冰箱,微波炉,保险箱和所有舒适的家中。酒店的客人可以免费提供订购早餐和晚间招待会。这家北卡罗来纳州酒店可获得名义费用的无线高速互联网访问。大使馆套房酒店拥有创建完美的夏洛特北卡罗来纳州度假所需的一切。为了保证没有预订费的最佳价格,请立即在Eassusuites.com上在线预订您的北卡罗来纳州酒店房间。 Embassy Suites Charlotte is located just minutes from: -The Spectrum Center - home of NBA's Charlotte Hornets -Bank of America Stadium - home of the Carolina Panthers -Charlotte Douglas International Airport -Billy Graham Ministries and the Billy Graham Library -Uptown Charlotte -夏洛特会议中心大使馆套房夏洛特(Charlotte)仅几步之遥: - 卡洛德斯主题公园 - 美国国家白水中心 - PNC圆形剧场 - 夏洛特汽车赛车场和康科德·米尔斯(Concord Mills)出口购物中心 - 骑士体育场 - 夏洛特骑士的家园 -

Delight in all the Queen City has to offer at our centrally located hotel - in the heart of Charlotte's thriving Lower South End & Brewery District! Get the crew together for a Topgolf outing or spend the day rafting and zip-lining at the U.S. White Water Center. Enjoy top thrills for the whole family at Carowinds Amusement park, just seven miles from the Embassy Suites. Catch a game at Bank of America Stadium, home of the Carolina Panthers. Attend a concert or Charlotte Hornets game at Spectrum Center, just six miles from the hotel!

客房

酒店

  • 互联网
    免费无线上网
  • 笔记本电脑在公共区域高速上网
  • 公共区域无线互联网连接
  • 大众运输
    免费机场接送
  • 免费停车场
  • 店内停车场
  • 停车场
  • 安全停车场
  • 火车通道
  • 交通服务 - 当地
  • 交通服务 - 当地办事处
  • 前台
    24小时前台
  • 行李搁置
  • 提前入住
  • 迅速办理入住
  • 迅速办理退房
  • 前台
  • 提供延迟退房
  • 行理寄放
  • 技术礼宾服务
  • 离岗工作
    商务中心
  • 书桌配有电源插座
  • 影印中心
  • 一般
    空调
  • 直拨电话
  • 暖气客房
  • 室内走廊
  • 禁烟客房
  • 私人浴缸或淋浴
  • 公共区域空调
  • 酒店服务
    24小时保安
  • 取款机
  • 干洗
  • 消防安全标准
  • 全方位家政服务
  • 吹风机
  • 家政服务 - 每天
  • 烫衣板
  • 洗衣/代客服务
  • 公共广播系统
  • 保险箱
  • 保安
  • 夜床服务
  • 代客清洗
  • 代客干洗当天取件
  • 唤醒服务
  • 餐厅商店
    礼品/书报亭
  • 杂货便利店
  • 与他人同行
    儿童节目
  • 欢迎儿童
  • 儿童游乐区
  • 家庭旅游计划
  • 可携带宠物
  • 游乐场
  • 无障碍
    无障碍设施
  • 电梯
  • 活动
    会议设施
  • 晚间招待会
  • 会议室
  • 环保设施
    参与当地社区

客房

  • 通讯
    高速互联网连接
  • 多线电话
  • 免提电话
  • 两线电话
  • 语音信箱
  • 寝具
    婴儿床
  • 沙发床
  • 浴室
    浴室设施
  • 餐饮
    咖啡/茶壶
  • 微波炉
  • 迷你冰箱
  • 调酒柜桌
  • 娱乐
    所有新闻频道
  • 有线电视
  • 提供CNN
  • 免费电影/视频
  • 报纸
  • 商务
    复印机
  • 数据端口
  • 书桌
  • 书桌和台灯
  • 电话附留言灯
  • 一般
    房内独立空调控制
  • 闹钟
  • 火灾警报
  • 熨斗
  • 禁烟
  • 可调节的暖气/冷气系统
  • 烟雾探测器

娱乐

  • 游泳池
    室内游泳池
  • 游泳池
  • 身心之畅
    健身俱乐部
  • 按摩浴缸
  • 涡流按摩浴
  • 健身房
    24小时健身中心
  • 心血管锻炼
  • 健身房
  • 举重
  • 运动
    高尔夫球
  • 壁球
  • 网球场

餐饮

  • 膳食计划
    自助早餐
  • 免费自助早餐
  • 免费全套美式早餐
  • 特别关注
    免费鸡尾酒
  • 免费晚宴
  • 免费客房内咖啡或茶
  • 大堂咖啡服务
  • 迎宾饮料
  • 服务
    客房服务
  • 绿色食品
    在地当季食材
  • 厨房设备
    烧烤烤架
  • 小厨房
  • 餐厅商店型态
    鸡尾酒酒廊
  • 休息室/酒吧
  • 餐馆

早餐

  • 免费自助早餐
  • 免费全套美式早餐
  • 自助早餐

住房政策

  • 入住时间: 16:00
  • 退房时间: 11:00

取消政策
取消政策:由晚上11:59抵达的前一天晚上。集团取消72小时

一起同行者

儿童政策
儿童18岁及以下留在同一间套房与父母免费的。

允许宠物需事先询问。
$75(1-4n), $125(5+n) dog/cat only

服务语言

  • 英语
  • 西班牙语

礼宾小贴士

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

迎宾场地容量

  • 会议室数量: 16
  • 客房数量: 274
  • 最大会议室面积: 5148 sq. ft.

停车场

  • 免费停车场
  • 店内停车场
  • 停车场
  • 停车场
  • 安全停车场

设施

  • 保安人员
  • 最大容纳人数

自然环境

物业的环保行动

环境挑战对世界各地的人们和生态系统的福利产生影响。我们努力在我们的价值链尽可能高效地运作。对于低碳未来,我们减少和监测能源和水的使用。由于我们的承诺,我们减少垃圾填埋场的一部分,我们已经创造了废弃物的全面战略,并与世界自然基金会合作,以降低我们的运营和供应链中的食品浪费。负责任的采购有差别:我们当地采购商品和服务成为可能。


  •  在地当季食材
  •  参与当地社区

认证

ISO 14001

ISO 14001是国际公认的标准,概述了如何建立有效的环境管理系统。它旨在帮助企业在不忽视环境责任的情况下保持商业上的成功,例如:•不断提高环境绩效•遵守本地和国家法规以及所订阅的其他要求•防止水,空气和地面污染危害•控制和优化水和能源消费•促进废物回收和恢复•提高员工之间的环境意识,并训练他们在活动中采用良好实践•使用生态标签的家政产品•使用可持续林业认证的纸张

ISO 50001

ISO 50001基于持续改进的管理系统模型,也用于其他众所周知的标准(例如ISO 9001或ISO 14001)。这使组织更容易将能源管理集成到他们改善质量和环境管理的整体努力中。 ISO 50001为组织提供了一个要求的框架: - 制定更有效利用能源的策略 - 修复目标和目标以满足政策 - 使用数据更好地理解和做出有关能源使用的决定 - 衡量结果 - 审查如何很好地了解该政策有效,并不断改善能源管理。

最有帮助点评 9 57条点评

Jason Patel
4年 前 – Google

10

This has possibly been the nicest embassy suites i have ever been at. First free drinks and appetizers in the afternoon. we booked the suite room and it was totally worth the price, the room was massive and breakfast was also amazing. recommend to anyone staying in the charlotte area. best hotel in charlotte. and also i did feel secure.

Jess Edwards
4年 前 – Google

7

Really nice layout. Freshly redone, it seems. Although there room has some worn out couches. Not bad

Phyllis Maben
4年 前 – Google

4

I wouldn't stay here again. The room was not cleaned well. There was hair left in the bathroom and on some of the towels. When I left a message with housekeeping no one called back or came to address it. The lobby area is updated and well decorated but the rooms need a facelift.

Ryan S
4年 前 – Google

10

Kevin and his team were excellent. There was a unexpected error in the reservation but they were relaxed and welcome. The problem was resolved and they were courteous the entire time. My flight next day was super early - they were helpful in helping me find snacks so that I could arrive to airport easily and not be hungry. Would happily stay and here again. Thank you Kevin and team! The rooms / suites are very clean. The service including the happy hour is good. The location to airport but also to 77 / South End to get anywhere is also easy.

Rachel Duncan
6年 前 – Google

9

We had our fantasy football draft at this location this weekend. The venue was great and that omelette bar was top notch. The manager Avery went above and beyond and made sure our stay and event was awesome! This experience and his assistance and dedication to excellent customer service has made me become a loyal fan of this hotel

Marlon Forde
6年 前 – Google

6

Breakfast was amazing. Can order your own omlette. Free happy hour drinks and appetizers. Rooms were clean. We had a suite which worked perfectly with the kids. Pool was freezing and was disappointing especially with no hot tub. Convenient location to South Carolina and quick to downtown Charlotte. Very close to Billy Graham library. Front staff were friendly and upbeat.

LaTerra Jackson
6年 前 – Google

10

From the moment we arrived to the time we left, EVERYTHING was great! Avery at the front desk was extremely nice. His great customer service really stood out! He checked on us every time we crossed paths. The rooms was very clean as well as the lobby areas. Great breakfast selection and drink selection during happy hour! I will definitely stay here anytime we're in this area.

Andrea Cobbs
6年 前 – Google

5

The Embassy Suites by Hilton in Charlotte NC is a nice hotel but the front staff is not nice and room service is not far behind with the not doing their job. Now, as for their Breakfast bar it is great and the staff is wonderful!! Their evenings happy hour was nothing to write home about and the drinks was water down til you got nothing but water taste..and the staff was taking your plate before you was finish...first and last time I will stay here again...

Joe Puffenbarger II
6年 前 – Google

10

Our best hotel of a week of vacationing. Big beautiful, helpful staff. Premium breakfast. Spacious rooms. Will definitely come again. I'm in Charlotte often so I can't wait to come back. And relatively close to the air airport too :)

Bob Kelly
6年 前 – Google

8

This place is a staging area for new army recruits just before they get shipped off to boot camp. Meaning, this place is bustling, especially in the morning. Everyone was well behaved (aka no troublemakers), just lots of activity.

My room was clean and comfortable.

Peggy Orr
6年 前 – Google

6

Room was nice. Breakfast was awesome! Unfortunately, I have an allergy to feathers. I called the front desk four times, over a period of 1.5-2 hours to request a foam pillow. After two hours, I finally got one. I expected better service from a Hilton property!

william
6年 前 – Google

8

My stay was okay. Not the best Embassy I've every stayed at. Room wasn't cleaned, dust in all the vents. I asked for someone to come clean or I could do it myself. No one showed up. Ramp outside to get into the hotel was not up to code. After my stay Hilton contacted me directly and made everything right. They really do guarantee satisfaction.

Jeffrey long
6年 前 – Google

8

I only visited the Embassy to attend a conference, and dint actually stay at the hotel overnight. But, I can say this hotel is beyond others in the Charlotte area. Staff is very helpful and the food was amazing. The hotel was very clean and the grounds we're well kept. I could only imagine the same goes for their rooms.

amanda mckenzie
6年 前 – Google

10

Love the embassy suite. Staff is very friendly. Breakfast is GREAT! Happy hour is great too! Definitely will be staying again!

SY Pegasus
6年 前 – Google

8

They've been renovating, so that's good. Unfortunately, my door was very tight and would not close without a lot of noise. Also, when renovating, just a shower, no bathtub. And, the TP roll is behind you...not easy to reach. You would think that renovators would know these things and never do them!

Staff were great! Free shuttle to/from the airport. I missed the breakfast, because I had to leave too early.

chelsea Gang
6年 前 – Google

9

I love the embassy suites. It's the only place I stay when I'm away from home. The staff is super friendly, the room are always clean, not a spot or anything out of place. They give complementary snacks in the room and the breakfast in the morning is to die for. I've never stayed anywhere with a full breakfast and omelets. I never use any other hotel!

Enad Nire
6年 前 – Google

10

I stayed here overnight for a business trip. It's a swanky looking hotel in my opinion. The staff was helpful and polite. The room was spaceous and very relaxing. They also had appetizers and two free drinks for free. It was a pleasant surprise. The food and drinks tasted great.

Sheila Brothers
6年 前 – Google

10

Man did we really enjoy this hotel! We drove to Charlotte so we could fly to Puerto Rico the next day. What a lovely Hotel. The rooms must have been designed by people that really appreciate common sense. When you walk in your hotel room you have a lovely seating area with a sofa and a desk. The middle section is a bar and sink and the bathroom, then you open a door to get to the bedroom. This was an absolute perfect setup for my husband and I as I always end up going to bed first and wake up first . So it was easy to not disturb the other person . There are plenty of outlets and the beds are extremely comfortable. The happy hour was great because it consisted of two free drinks at the bar. The hotel is set up atrium-style and so the restaurant and the bar is in the center of the hotel, and it is designed beautifully. The fitness center and pool were a nice added bonus. We really enjoyed dinner there too. The complimentary breakfast in the morning is out of this world including The Omelette bar. Everything was extremely well-thought-out when they designed this hotel. It was perfect for us as it was just a few minutes away from the airport.

Sheena Buchan
6年 前 – Google

8

Very nice hotel! Excellent customer service! Room service food was aweful though and they charge a delivery fee and gratuity and didn't tell me. So I paid more then I thought and tipped more for nasty food. My friend and I got the crab dip (more grease then dip) and the fire roasted vegetables (so much seasoning that you couldn't eat them). Other then that... the breakfast buffet was outstanding! Would definitely stay again... just wouldn't order room service.

savannah brown
6年 前 – Google

9

My stay was great!!!! I stayed for CIAA weekend and the hotel was fantastic. The breakfast was great. They make made to order omelets that where wonderful. The best part of my trip was the Shuttle driver Sonya. If you get her as your driver your lucky. Very lovely women who knows about the city. I would highly recommend this hotel

Nate Viens
6年 前 – Google

10

The hotel staff has been extremely friendly and helpful. It has the best complimentary breakfast I've ever had with ones made to order and everything was hot and fresh. The lounge and the bar were used by a lot of people and it was a fun atmosphere. Room service helped me add a personal touch but having a cheese platter in the room for my fiance when we arrived. Anytime we come back to Charlotte we are going to stay here!

Jen
6年 前 – Google

9

Went to this hotel for my boyfriends birthday weekend. the hotel was super clean, our room was in a corner so it was fairly quiet. Before check out we ate breakfast in the lobby which was DELICIOUS. Everything was great at the hotel! Oh yeah and we had a thousand lady bugs in our rooms that just kept appearing out of nowhere. Lol. But not a big problem.

Shane Keebler
6年 前 – Google

9

Excellent hotel close to Charlotte International Airport. It's been renovated recently (Jan 2018 stay date) so everything is fresh and new looking. The room was spacious, well-lighted and decorated nicely. The beds are comfortable. The continental breakfast is the best of any place I've been. They actually have cooks who will make omelettes for you! Rates are comparable to other hotels in the area. I was happy with my stay; no complaints.

Scott Mace
6年 前 – Google

10

Parked my car here while on a trip. No issues with the car at all. They actually did not have a shuttle driver the very early morning I arrived and put me in a taxi and paid for it. Upon my return I had no issues with a shuttle being there and was taken right to the side of my car. Driver was very polite and helpful. Parking for airport is super cheap.

Daniel Wheeler
6年 前 – Google

10

My wife and I stayed here the weekend of our wedding, and they were amazing. They upgraded our room to the "Presidential Suite", left us a very kind handwritten note, and accommodated my wife's parents and their limited mobility. The bar area was great for hanging out with friends and family the night before the wedding and check-in and check-out was quick and painless.

The complimentary breakfast was delicious, the staff at the breakfast area very polite and helpful, and the bar staff was nice.

The only complaint I have is the traffic around the hotel sucks, seriously, you need to plan your turns and be willing to drive a half-mile and make a U-turn if there is gridlock (which there is going to be).

Michael Moody
6年 前 – Google

8

We try to stay in this Embassy Suites almost every time we come to or through Charlotte. So far, we've stayed here at least four times this year, and many times in years past. While it's an older hotel (I even stayed here as a kid a long time ago), it has been recently renovated. In a way, I do miss the fountains and plants in the atrium, but apparently maintenance costs were too high, and Embassy is supposedly redesigning most of their portfolio. Gone is the green multi tiered atrium, and in its place is a more modern colored LED lit area, with a bar as the centerpiece. Similarly, Embassy has brought the restaurant in house. While the core remains (decent service, nice rooms, decent breakfast, evening reception), there are a few details with knowing. In general, I have no complaints about the rooms. They're comfortable, and we really like the rooms with the conference tables. One day, I'd like to try their presidential suite. As to the other parts, for whatever reason, they've switched to tater tots for breakfast, from normal breakfast potatoes. Also, we don't eat pork, and while some of the Hilton brands (and Embassy's) have turkey options like sausage and bacon, this one does not. Well, technically they have turkey ham for the omelettes, but it tastes terrible. Another detail with knowing is that the complimentary drinks in the evening are limited to two per person. This is a location specific restriction, and out of their hands, but you should still know. Parking is ample, and safe. We've left our car here and flown, and come back to our car safe and sound. This has been appreciated each time we've done it. The airport shuttle is easy, and the drivers have always been a delight. We'll continue to stay here, and so far, with few exceptions, we've really enjoyed it every time.

betsy kirchner
6年 前 – Google

8

Very nice hotel, clean. Staff friendly and helpful. Only reason I didn't give 5 stars is because it's close to the airport and therefore somewhat noisy when planes take off.

Nancy Domanski
6年 前 – Google

7

Very nice suite. Stayed two nights for a company meeting and Christmas celebration. Only reasons not 5 stars is because bed linens were not the quality I expect from Embassy and mattress was too soft for me personally, however colleagues mentioned their bed was plenty firm. Very clean and well maintained facilities. All staff were friendly and helpful.

David Cobb
6年 前 – Google

10

Everyone is so nice here. I have stayed at a lot of different hotels over the years. I can honestly say that I have never been to a hotel where everyone is so pleasant to approach for any reason at all. The front desk is ready to help, as well as the housekeeping. Breakfast is great. The facility itself is pretty sweet too.

Jared S
6年 前 – Google

8

Love this chain! The large suites make them comfortable for work or vacations and the large beds are a welcome retreat after a long day. The breakfast is always hot and delicious, though I wish there was more variation from day to day. You can get omelettes made to order and there a few more hot items at the chefs station. I would say that the wifi is spotty and you're not always able to connect reliably, especially from the bedroom - this seems to be a problem no matter which Embassy hotel I'm at. However, the digital key for Hilton Honors members and electronic check-in make staying with this chain worthwhile. Other than the usual wifi issues, for some reason I was checked out in the middle of my stay and when I initially had the issue fixed, I was given an incorrect rate. Though this was easily remedied over the phone, it will take several days to credit my card. Other than that, this particular location is not far from the interstate and the local parkway (no road noises were heard) as well as being fairly convenient to the downtown area.

Jenny Trump
6年 前 – Google

9

Convenient to the airport and the Billy Graham Museum. Friendly staff, and clean. Love the atrium area, its a great place to relax and hang out. The rooms are also modern and up to date. The shuttle service is great too.

Myesha Johnson
6年 前 – Google

9

Omg so yes besides being a panther player auntie this place is wonderful from management normina to the front desk to the bartender is magnificent. The shuttle driver was prompt when picking us up and very friendly he was a real good dude good job reggie. The room my sister loves to the wonderful room service attendant. Thank you for making our stay pleasurable. I will come back an bring other family members too....

Tia Timmons
6年 前 – Google

9

So often patrons are quick to complain but slow to compliment. I would like to commend the amazing service I received by an employee at this location, Ashley. Not only was she kind and responsive but she chose to go above and beyond to accommodate my request. My husband and I addressed her in passing in the lobby area and she quickly saw to it that I received what I requested. To top things off while headed to another area of the hotel I observed her offering to take another guests luggage cart so that he would not miss the elevator. Great job Ashley! That's what we call exceptional customer service. With an attitude and relentless kindness like yours, your future is bright!

robbin renee Johnson
6年 前 – Google

8

Was here at Embassy for a conference. Everything went well except the hotel shuttle. It took at least 45 mins for pickup at the airport. The property itself was very nice and the breakfast was excellent. Thanks to Wanda who made our omelettes Fri morning, she had just a great personality!

Lisa A
7年 前 – Google

5

Breakfast is good. Older hotel. Housekeeping didn't show up until 5:30 p.m. Manager reception offered 2 free drinks per guest. Snacks were chips, pretzels, carrot sticks etc. 22miles from speedways.

Phil Donahue
7年 前 – Google

7

Attentive staff operating a clean comfortable hotel. Breakfast is one of the better free breakfast options anywhere. The cooks will make you smile when you order your cooked to order eggs/omelettes. Dinner is generally good and a good value.

Georgia White
7年 前 – Google

8

Got stuck in Charlotte overnight due to bath weather. Was able to get a room when other hotels were sold out. They have a nice airport shuttle and spacious two room suites. Lobby is beautiful and staff was very helpful.

Erin Tookes
7年 前 – Google

7

The staff here is what made this place receive 4 stars! Everyone here was so nice! Vanessa our event coordinator was pleasant, accommodating and always smiling dealing with our 200+ ppl family reunion this weekend! Sarah and all the Sales department were awesomely amazing! And housekeeping and the cooks and bartenders were on point all 5 days! The only reason I can't give all five stars is because the TV in our living room never worked despite telling the desk at least once a day and one young man at the front desk wasn't as friendly as the others. But overall, my room was nice, the buffet breakfast and manager's free snacks and drink were great....but the staff put it over the top for me!

Gary Schmandt
7年 前 – Google

9

It is absolutely beautiful inside, after a 10 million dollar renovation last year. We love the new contemporary look. It is always a fun time at the manager's special, and you can't beat the made-to-order breakfast. We checked out the 'new' Embassy Suites downtown, but don't like it because it has no central courtyard. The old style design with the massive skylight over the courtyard is still the best.

Erica Connors
7年 前 – Google

9

Location is great, several restaurants in the area. There is a bar (complimentary evening drinks) and restaurant on-site; food is good. Complimentary breakfast in the morning as well; use variety of foods to choose from. Indoor pool is nice & very clean.

Jennifer Mccoy
7年 前 – Google

6

I love Embassy Suites, I've never stayed at this location before and really not sure if I will return the water pressure was horrible. Some friends and I were on a quick girls trip/night out on the town so of course I wanted to shower before we hit the town. I also took another shower once we returned to the room and a 3rd the next morning before we left and all three times the water barely came out. There were 4 other girls with me having the same experience. I love a nice warm shower before bed and this was a big disappointment!!!! The breakfast was amazing!

Jason Bridgmon
7年 前 – Google

10

The room was clean and cozy. Extra pillow and blanket in the closet already was a plus. Free breakfast buffet was good. Standard fare. No bathtub in our corner room, that sucked, but there were 3 drinks in the room for two of us, so that's a pretty good sink to person ratio.

Kenny Kiefer
7年 前 – Google

4

I like the more modern style and the complimentary breakfast and happy hour, but that's it. After a 3 night stay, I have to change my review. There are a lot of guests that stay here who don't know how to conduct themselves in a respectful manner. A pulled fire alarm at 5:30 am one day, and a 10:30 pm lobby brawl the next. To make it even better, my 10 year old daughter had to be exposed to all of this because we could hear the screaming from our 5th floor room.

Social Media
7年 前 – Google

10

Excellent from check in to check out. Keisha acted as our concierge recommending city attractions. Hotel visually was beautiful. New renovated lobby and rooms. Also loved the free happy hour and breakfast.

Sharon Brown
7年 前 – Google

9

The rooms are very nice. We were there celebrating our anniversary, when we got back to our room after happy hour, they had a lovely dessert waiting ,wishing us a happy anniversary. Mr Brown and the young lady working the front desk was very nice at checkout time. I definitely will stay there again. Good breakfast also.

Kathy Brundidge
7年 前 – Google

10

After having visited Carowinds, coming home to Embassy Suites was a welcoming addition to our trip. The bed is very comfortable, but I didn't notice because I was so tired. I would recommend staying at this hotel.

Jason Freshour
7年 前 – Google

10

Beautiful hotel, very friendly and helpful staff, clean, best breakfast buffet I have ever had. Made to order omelettes by the most charming and joy filled woman behind the bar. She made waking up early a true joy!! The entire experience was wonderful.

nothing nothing
7年 前 – Google

4

The air conditioner would not work properly, the room would get really hot and muggy in the middle of the night. The noise from the road was very loud and you could hear kids playing in the lobby well after 9pm. The toilet top had been broken and replaced with on that didn't fit, it worked, but just looked bad. Also had plastic bags stuffed in window seals which I'm sure leads to the increased noise from the outside.

Karelia Moody
7年 前 – Google

9

This hotel has been renovated to a more modern clean look. Everything has been clean and the staff has been wonderful! They are attentive and very willing to make our stay pleasant.

Michael Moody
7年 前 – Google

8

We've been coming to this Embassy Suites for a decade, and before that, with family as a child. Up until our most recent visit, it hasn't changed much. However, our recent visit greeted us with a newly renovated lobby, and atrium area. Gone are the fountains and multiple levels with stairs and ramps in the atrium, and replacing it is one level very open modern contemporary decor. It looks nice, looks modern, but also in a way I miss the fountains and decor that we were used to. It seems also that they've updated the rooms. LED lighting is everywhere, and the furniture is all pretty new. The rooms are spacious and comfortable just like most Embassy Suites. The service continues to be good, and there's a reason we consistently choose Hilton brands. We're a long time Hilton honors member, and maintain gold status. While that doesn't mean as much as it used to, we're always treated well. The breakfast here could be improved. While cook to order is still there, the potatoes option are tater tots. Similarly, other choices have been made, where we would prefer organic healthier options. The Omaha Steakhouse is closed, and replacing it is an Embassy branded restaurant. We didn't try it, but the menu looks nice. Overall, a nice experience as usual, and this is why Hilton hotels are consistently our choice. Consistent experience.

Joe Larson
7年 前 – Google

8

Newly Renovated. It's a nice place, for sure one of the Embassy suites I've been to. Good breakfast in the morning.

Jason Cross
7年 前 – Google

10

Found out a friend of mine was going into heart failure less than a week ago. My friends and I who grew up with the kid picked a place near the hospital to spend the night and quickly purchased the tickets. Once Friday hit and everyone was out of work we then drove 14 hours from Connecticut to Charlotte from 8pm to 10am the next morning and collapsed into what felt like some of the comfiest beds on the planet at the time. Once we got a few hours of sleep we went and spent the day with one of our best friends for the day and just caught up on each others lives. Once we finished we went back to the hotel, caught ourselves a couple of free drinks (awesome) and then collapsed back into bed to prep for the 14 hour trip back to the hotel. I am writing from the back of my buddies truck while writing this and I'm happy to say that we all are glad we happened to stay at the embassy suites. The service was nice, the hotel looked great, and are just glad that we had the chance to run down to Charlotte.

Steven Arce
7年 前 – Google

10

The hotel was very accomodating to us. We were there for one night during our layover, and they were able to provide us a complimentary upgrade and some water bottles. The next morning the shuttle driver was not available to take us to the airport, so instead they paid for a taxi to bring us. Great customer service, and overall nice hotel!

Carol Miller
7年 前 – Google

10

Beautiful hotel. Clean, elegant decor, and the WOW factor of a TV in the bathroom. Very impressed with this hotel. Large spacious rooms that are very comfortable for a family of 4. Definitely a nice place to stay if in the Charlotte area.

Kevin Horst
7年 前 – Google

8

Nice rooms. Hotel looks modern and is clean. Happy hour drinks are limited to only 2 per person, but there is a sports bar across the street with good drink specials.

Carolyn Watson
7年 前 – Google

8

The hotel is conveniently located near a lot of restaurants. The neighborhood is nice some construction going on and the hoteI room has a modern feel and look. Great for families. Suite room gives you extra privacy and the bathroom is very spacious. Love the complimentary perks!

Stephen Overton
7年 前 – Google

10

Awesome Embassy!! Rooms are clean and modern, the entire hotel has a nice modern look and feel. The lady who works the omlet station really starts your day up right, with a smile a great service.

Jamie Homme
7年 前 – Google

7

Hotel is accommodating, bartenders inside the hotel are phenomenal, taking the time to get to know and recognize the patrons. My only quip would be with the laundry service they work with. I sent clothes out for food and wash and the cleaners changed my order to dry cleaning thus more than doubling my total bill! No questions were asked and I was not contacted. Granted this is a third party vendor, other than that service absolutely no issues

Paul Fortner
7年 前 – Google

9

With free drinks at a manager's special every night and a real breakfast, this hotel is awesome. Great rooms at a great price. Comfy and quiet.

Steve Survance
7年 前 – Google

10

Very nice hotel. Very clean and modern. Appetizers and cocktails were served in the evening with a hot breakfast in the morning. We were happy with stay.

Tabitha Robertson
7年 前 – Google

10

My daughter and I had a pleasant one night stay here. The hotel is nice enough and the beds were comfy. Avery at the front desk made us feel welcome. He is top notch at customer service in my opinion. We would stay here again.

Craig Walker
7年 前 – Google

9

Stayed here while visiting the Billy Graham library Christmas events. Great location. Staff was extremely friendly and helpful. Room was very big and well maintained.

Curtis Goehring
7年 前 – Google

8

The hotel is fantastic. Accommodations, experience and everything is great. The bartenders do their best with what they have. But I believe that poor decisions on management caused a few bumps in the road. Hence the 4 star rating.

kush shah
7年 前 – Google

6

We came during renovations, but the hotel was still nice. Firstly, there's no made to order breakfast, just a buffet. Secondly, the restaurant wasn't the nicest, especially for an embassy suites. The staff were incredible, as was the room. The pool was small, and paint was chipping. A nice place to stay if you want to be out of the way of the strip.

Cassondra Jackson
8年 前 – Google

10

Besides the construction, I've enjoyed myself. The staff have been really nice despite all of the barriers, they've helped to accommodate us. It was heart breaking to not have the made-to-order omelets plus the smell of paint and construction is annoying but we've enjoyed happy hour, that's been helpful with coping.

Lauren McLean
8年 前 – Google

8

Normally, would give a five star review for this hotel. However, the hotel was under construction which took up most of the first floor. There was no price decrease in the stay and we were not informed of the ongoing construction until we arrived. However, the front desk staff was excellent and the drinks and food were great, as usual. The room was clean and spacious.

Gina Gjorvad
8年 前 – Google

4

Stayed here because it came up as a partner hotel on the Carowinds website, not sure why as there is one that is closer to the park. We paid for a premium suite but were given no instructions on how to access the benefits of the premium suite and when we went to our room it was a mess. The beds were completely stripped and there were dirty linens thrown on the floor in the living area. I called the front desk and they did take care of it. I also inquired about the snacks that were supposed to be included with the premium suite as there was a machine right by the elevator but was told no they wouldn't give me a code and I had to come down to the front desk where there was an extremely limited selection of drinks and snacks. I asked several times about a code for the machines on our floor as the only drinks available at the front were diet coke and Dr. Pepper but each time they told me this was what we had to choose from.

I probably wouldn't stay here again I would try a different hotel closer to Carowinds the next time we visit the park.

Chandler Hurych
8年 前 – Google

10

I stayed here for my processing at the MEPS (Military Entrance Processing Station) in Charlotte and the room and environment was great. MEPS applicants don't get the full experience but its a beautiful hotel and would definitely recommend. It helped me join the US Army and become a future infantryman. Hooah

Brian Creason
8年 前 – Google

5

This is my 2nd trip to this hotel in 2 months for business. On both occasions the front desk couldn't locate/verify that payment had been received for my room (corporate credit card account). Even though I provided a copy of the verification paperwork, it wasn't acceptable. Fortunately 1 person at the front desk (God bless her) looked back through their records and found the billing information from the previous month and used it to get me a room. I was placed in a corner room on the 8th floor (it only has 8 floors) which I didn't have a problem with. When I came to the door it was ajar, with the flip latch keeping it from closing and the door between the front of the room & bedroom was closed. I guess house keeping left it that way but it was a little unnerving entering the room & wondering if someone else was already there. There was no coffee maker in the room. There was coffee, just no way to prepare it. The electrical outlet between the beds didn't work (the closest one for cell phone charging) either. So I set up a improvised mini night stand on the wall side of a bed using the luggage rack and a blanket to keep from having to deal with it. Since I would be staying in the room for the whole week I did speak with the front desk the next morning however about the missing coffee maker. They assured me that they would have house keeping place one in the room during daytime cleaning (why do assurances mean less nowadays?). When I returned at 5:30pm, you guessed it, no coffee maker. I called the front desk and asked again for a coffee maker & they did have one brought up within 10 minutes or so. Overall not a bad place to stay but I'm afraid I would have been more upset with the service if I were personally footing the bill for a room at this hotel of moderate caliber with minor service.

Timothy Johnsen
9年 前 – Google

9

The best hotel that I've been to in a long time...and I stay in hotels around the world frequently.

The center courtyard (or whatever they call it) was incredible. Vines and waterfalls. I can't put it to words; you have to see it yourself. We were told that we had in-room WiFi but I could never get it to work. There's no way I'm knocking a star off though because this is such a nice hotel.

If you're passing through stay here!!!