The stay was good. The best part was Betty Guy she was the greatest. Love how friendly she was and very personable. Had the best conversation with her. Would come back to stay just to see her.

This used to be my favorite hotel!
I recently had to make a trip to memphis for a family emergency. I was in town from 8-21 thru 8-27.. There was no Homewood Suites available until my last night here. We were a family of 7 so, we requested the 2 bdrm suite. Upon our arrival customer service was pleasant, she advised us that we had to park in the back and the luggage cart would be by the elevator, well we had to walk the whole hotel to find one; way down by the elevator where the pool is, (talk about getting your steps in) then we get all of our luggage prepared on the cart and loaded in the elevator only to find out that the elevator was having a breakdown issue. We waited like 4-5 min and it would not move. I didn't want to seem like I was ge to complain.. so I didn't. We had to push our luggage cart all the way down to the other elevator.. we were on the 4th floor..432.. down by the other elavator that wad having issues... ugghh.. it was a hot day so we decided to go the pool.. the pool was dirty.. we did our best cleaning it. The cloudy water made it appear that it hadn't been cleaned all day. Awe..We took into consideration the pool was outside. And got in after trying to clean it.
The room was nice and spacious. Clean in appearance. My grandson was going to be the one on the pullout couch. He pulled out the couch.. there was old popcorn on the bed. The pillow for his bed had stains all over it. We'r called down to the front desk. Housekeeping brought up new Linen and a pillow, but didn't seem pleasant about having to do so. We'r had to call twice about the pillow. We thought about cooking to save money on eating out. We made tacos, rice, and vegetables. I have never seen the most worn out mismatched pot set ever.. eww. Now i'm forced to use them. For a room that could house up to 8 people, we only had 4 plates, no bowls; no spoons, a rusted chef knife, one butter knife, no paper towels, no pot holders (as i'm used to from my previous stays at homewoods.). The dish soap was watered down. There was no big serving spoon available, the spatula was the only serving utensil available; and it was dirty from the dishwasher.. and then it kept separating from the handle; not easy to make tacos.
Ok, the beds were very springy.. the mattress in the single king bdrm the sham was dirty like something spilled on it and was never changed and the bed was not comfortable, the pillows need replacing, very loose and worn down. In the 2 king the bed closest to the window had a metal rod sticking out the mattress, where my daughter leg got punctured and bled. Maintenance tried resolving by pulling the mattress to cover it up.
I believe this hotel put itself in a premium class especially by its pricing, i only gave it 5 stars cause I want people to read my review. It only deserve 3 stars. But even their breakfast wasn't all that great. Betty was a great and sweet host (keep her around) .. but I'm used to whip cream and strawberries for the waffles, there was none. No chocolate milk. And, I don't know why there is never any cheese available for the eggs! Ididn't see any boiled eggs. Your juice has never been good. So I don't bother to try it anymore. I drink your coffee or tea.
Thank you for having washing machines and dryers available. We like to have fresh laundry leaving.
I can't say that I won't stay here again, but I just pray that things improve, because we pay a lot of money to stay at your hotel chain and things shouldn't get worse they should improve. It used to feel like a home away from home!!
I felt like I deserve a refund. Maybe someone will contact me about my daughter injury and about our stay! 🤭

Good hotel. Lovely suites. The whole disjointed building thing was surprising and odd.

We stayed here during our family reunion. The location was a little out from everyone else, but it was worth it. The rooms were nice and clean, and the highlight was the great customer service we received from Ms. Betty during breakfast. Her conversation and attentiveness was priceless, and my 8 year old son loved her. Thanks Ms. Betty, we appreciate you!

The Homewood is a nice place to stay. I find the accommodations reasonable and service prompt. Cleanliness is good but I have seen better at other locations. Front desk was quick to help on any issues.

Friendly staff, but the room was a little uneven. The tile was a little sticky and there were several stains on the carpet. On the other hand, linens were fine and the shower was great. The hotel layout is also a little funny. The lobby is separated from the rest of the hotel, making it a little harder to unload and get to and from breakfast.

Great rooms. Clean. Got a great rate when in town for our son's baseball tournament. Best hotel I have ever stayed in in the price range.

Rooms were very clean, staff was friendly. Only complaint is that breakfast is not quite up to many other hotels. What was there was good though.

One of the nicest hotels you'll find. Spacious, modern rooms. Great price.

I wasn't happy with service. But the hotel was clean and the staff was polite. They have a basketball court and a large outdoor pool. But we never got towels and I did not like the factor they did not make up our bed. We requested our trash to get picked up and they said they would be up and they never came. Also the hotel rooms and the lobby are in different buildings so we had to walk outside in the rain to get to breakfast. This wasn't good.

Very clean and quiet. I would definitely stay again and recommend to others.

This place is great. Love the rooms, breakfast and hotel

I have stayed at Homewood Suites several times. Really enjoy the breakfast and evening socials. Rooms are nice, but could use some refurbishment in some of the rooms. Minor details. Other than that Great place to stay and I will be returning again many more times.

An average experience. Newly remodeled rooms. Breakfast was below average. Room we're clean & staff was just average.

The hotel was nice and the staff was courteous. They have breakfast everyday and dinner 4 days a week. Our family really enjoyed our stay.

I checked out after finding a mattress pad cover soiled with menstrual blood on my bed; the mattress did not have a stain. I had been at the hotel for approximately 20 days. I asked front desk on Monday night to make sure my linens were changed and this is what I noticed on Tuesday night when I was about to get in bed, same linens & the soiled mattress pad cover There are only 2 explanations, 1) the soiled mattress pad was left on the bed when the previous person checked out 20 days before and I had been lying on it the whole time or 2) someone purposeful put the soiled mattress pad on my bed. On the days where I left the room before 9am, the bed was always made up nicely and it was made up very nice when I returned on Tuesday. This has traumatized me to think that people would do this. The breakfast staff, front desk, & Shuttle driver were wonderful, but I will never recommend this HomeWood Suites. I told the front desk clerk & she got the manager and the manager said they would make sure their housekeeping staff knew to use clean items. And yes, I showed her the pictures. Definitely, not Hilton standards. 2 stars because of the breakfast staff who deserve 5 stars. I slept on the sofa Tuesday night & just want to cry every time I think of this.

Great location and good price. I enjoyed the stay and I would come back. I recommend this location for a nice home away from home.

Security is too bad here... the night we checked in, they had 2 break-in in 2 of the other guests car. Be careful if you are staying here...they do not have any camera out side. I mean CC TV cam...

Great location and comfortable place to stay. Excellent guest facilities with great dining and shopping near by.

Nice suites, free breakfast, free beer and food from 5 to 7 pm! Staff is super friendly too!

Very comfortable and nicely furnished room, close to FedEx world headquarters. Nightly socials were a nice touch. Staff was helpful and very pleasant.

Our stay was normal. The rooms were clean and offered enough space for my family of 6. Two queen beds and one pull out. The breakfast was BAD. I did not enjoy any of it. All in all, the stay wasn't terrible or great.

I prefer Homewood Suites over many others. Their hospitality is absolutely wonderful. The breakfasts are delicious and changes each day along with their social horse new evenings Onda hru Thursday. Great food, very clean suites, very comfortable beds, full kitchen with two burner stove, microwave, coffee maker, full size fridge, dishwasher, and real dishes. I always feel pampered when I stay at Homewood Suites. It's hard being away from home on long business trips, but Homewood Suites makes it a little more bearable. If you have four legged fur family, they're welcome too. CUDOS to Homewood Suites.

Absolutely fine Hilton property. The best complimentary breakfast I have had at a Honewood Suites. The hotel staff was very friendly, courteous, and helpful. Access to the hotel is a little challenging from a very busy thoroughfare. It sits behind a Hampton Inn. Plenty of good parking spaces.

Convenient to the interstate. The parking lot was well lit. And we felt safe even returning late at night. The employees and too all be really happy to work there and were super friendly and helpful!

Hotel was in a nice location and the rooms are clean and beautiful. The pool was nice and breakfast was good. The only issues we had were some weird noise that was constant at night (think we were near either maintenance or other room) and it took a while for them to bring our pack and play.

Nice looking place, decor is awesome. Modern and comfy.
Layout of the room is really Nice. Breakfast selection was adequate but not hot enough.
Just a few minor issues that I will comunicate with the front desk like a loose faucet. Nothing mayor really. Overall really enjoy my stay in the property. Love having a mini full kitchen. The pool area looked very nice Plus they have grills for ppl to use. Big plus for me.

Just OK. Breakfast was great. Dinner social hour was extremely limited quantities. 5 o'clock had good selection. By 6 most food was gone.

The hotel is great very welcoming I got to make it to the manager's reception I didn't want to go back out so I got something to take back to the room very quiet was off to myself which was good for my study time f&b and front desk was awesome my room was great sleep good. When I come back I will stay here thanks for a great stay oh and housekeeping and maintenance y'all were great as well my room was well taken Care of thanks again I really enjoyed myself.

I visit this hotel every 3 months for work. This hotel is always clean and has the friendliest staff I ever encountered. Betty is the sweetest woman and I look forward to seeing her every time I come.

The staff, service, and Hospitality was EXCELLENT. I had a room on the fourth floor and it was a strain on my Asthma. They immediately switched my rooms, sent someone to assist me with my luggage and provid e d me with a complimentary dinner that was sooooo good. Awesome place to stay

Staff was extremely friendly. Facility was very well kept. Service was awesome and we were made to feel at home. Loved it

Location is nice, close to downtown, room is fantastic (almost like having a small apartment) and people have been friendly. Only downside my side of hotel backs up to shopping center where garbage trucks make lots of noise early in the morning

Staff is friendly and helpful, rooms are nice and kitchen has everything you need

Really nice accommodations. Marty, Betty and the crew really make you feel at home... They made the difference here from hotel to a place you enjoy staying.

Attended training in conference space with entire regional comapnay, great accommodations, food and service!

Hotel was nice, decent sized meeting room on the first floor. But the "breakfast" for the meeting was... Bagels. Does anyone really want bagels? Anything else please.

The staff is extremely friendly and goes out of their way to make you feel welcome. The suites are spacious and nice.

Suites are laid out well and have a little living room separate from the bedroom, 2 TVs, kitchenette, dishwasher, full sized fridge, silverware, cookware and dishes. Complementary breakfasts and happy hour with food are also served. Has a little fitness area and an outdoor pool. Rooms appear well kept and clean. Service has been good so far. I would recommend.

So I've stayed at Homewood suites all over the country and normally they are very well kept and beautiful. This one in Memphis at hackscross is by far the worst one I've stayed at. Poor customer service, poor room quality and everything just feels dirty. Definitely do NOT recommend staying here.....

Very nice facility. Stayed in a room with a stocked kitchen even. Love the bathroom mirrors with the light all around them. Friendly staff.
Breakfast was average, but not kept warm so had to microwave on a Styrofoam plate, which causes cancer.
Fan blades needed dusting and shower took both hands to turn on it was so stuck.
I would stay here again.

Below average for a homewood suite. I normally love these places. The staff was really friendly. The place just was not kept up as well as usual.

They look so beautiful.

I feel like I have spent most of my adult life in this hotel while on my project. I am a Hilton junkie and without a doubt they have the friendliest staff I have seen in some time. Breakfast and a light dinner buffet with wine and beer every night (except weekends) helps break the monotony.

I have stayed at this hotel 20+ times over 8 years and have never been disappointed. They may not have had the most up to date in room TV's or workout equipment each stay (they do now) but they have one thing that only one other hotel I frequent has - they welcome me as a friend. I stay in hotels for business 100+ nights a year, and this is one of two where I truly feel welcome