 5 836則評論

Embassy Suites by Hilton Syracuse

6646 Old Collamer Road South, East Syracuse, NY 13057, United States 地理位置

Embassy Suites by Hilton Syracuse

大使館套房雪城酒店距離錫拉丘茲市中心紐約和Syracuse Hancock國際機場位於分鐘車程,交通便利,從I-90和路線81.許多雪城*最熱門的景點只有很短的距離我們酒店等作為歷史悠久的Armory廣場紐約州立展覽會場旋轉木馬購物中心商場雪城大學的旋石賭場凱利圓頂體育場安聯銀行體育場戰爭紀念館OnCenter會議中心大樓。
在大使館套房酒店每位客人都將在我們寬敞的酒店套房,提供一系列舒適的放鬆。在房間,包括微波爐咖啡機和冰箱兩台42英寸的液晶平面電視* S兩部電話與數據端口的高速無線互聯網接入光線充足的用餐/工作表。
我們酒店的客人也將有一個免費充分煮熟的早餐,每天早上的樂趣以及我們每晚的經理接待,供應飲料和小吃的房子。如果你重新希望品嚐一些美味的食品,而你重新錫拉丘茲酒店的餐廳中庭格柵和酒吧在休閒的氛圍,提供美式菜餚。
在雪城業務。我們的酒店是幾英里的一些雪城*最突出的企業,如洛克希德馬丁錫拉庫扎研究Verizon的Widewaters複雜利公司Sensis的公司內。
我們的業務服務提供商務中心訪問音頻/視頻設備租賃免費打印服務會議上要求租視頻會議室。
在雪城放鬆。附近的健身和娛樂設施包括一個練習場遠足徑網球場等等。現場設施包括室內溫水泳池/漩渦國家的最先進的健身中心洗衣/代客服務酒店的便利店。
讓大使館套房錫拉丘茲讓您在錫拉丘茲紐約的一次住宿要記住 - 無論您是商務或休閒。

Whether visiting the area for business or pleasure, Embassy Suites Hotel is the perfect spot to relax and unwind after a busy day. Finger Lakes and Adirondack Regions are within an hour of the hotel and offer many events, attractions and sights unique to Upstate New York. Visit the elephants, the spectacularly feathered Bleeding Heart Doves and majestic snow leopard mates at Burnet Park Zoo. This impressive collection of over 900 birds, amphibians, mammals and reptiles will entertain kids of all ages in diverse habitats ranging from exotic tropical rain forests to the Northeast woodlands. Carousel Center Mall; soon to be the largest in the nation & Central New York's premier shopping and entertainment center features 170 stores, 17 restaurants and eateries, a 19 screen cinema complex and, of course, a beautifully restored 1909 antique carousel. Anchor stores include Lord & Taylor, Macy's and H & M. At the Erie Canal Museum tour the restored 1850's National Register Landmark Weighblock Building, a canal boat weighing station. Board a 65 foot long canal boat to experience life and work on the Erie Canal. The Education Gallery is filled with interactive exhibits and information of the adventurous history of the world's most successful canal. Enjoy the finest gaming in the East just 30 minutes from the hotel. Turning Stone Casino boasts dining, tax free shopping in the Shoppes at Turning Stone, and 2 new PGA Golf Courses. 7 ski areas within 1 hour.

客房

飯店

  • 互聯網
    免費無線上網
  • 筆記型電腦在公共區域高速上網
  • 公共區域無線互聯網連接
  • 大眾運輸
    免費機場接送
  • 免費停車場
  • 店內停車場
  • 停車場
  • 安全停車場
  • 火車通道
  • 交通服務 - 當地
  • 交通服務 - 當地辦事處
  • 前台
    24小時前台
  • 行李擱置
  • 提前入住
  • 迅速辦理入住
  • 迅速辦理退房
  • 前台
  • 提供延遲退房
  • 行李寄放
  • 離崗工作
    商務中心
  • 書桌配有電源插座
  • 影印中心
  • 一般
    空調
  • 暖氣客房
  • 室內走廊
  • 禁煙客房
  • 私人浴缸或淋浴
  • 公共區域空調
  • 提供電話插座適配器
  • 飯店服務
    24小時保安
  • 乾洗
  • 消防安全標準
  • 全方位家政服務
  • 吹風機
  • 家政服務 - 每天
  • 燙衣板
  • 洗衣/代客服務
  • 公共廣播系統
  • 保險箱
  • 保安
  • 夜床服務
  • 代客清洗
  • 代客乾洗當天取件
  • 喚醒服務
  • 餐廳商店
    禮品/書報亭
  • 雜貨便利店
  • 與他人同行
    歡迎兒童
  • 兒童遊樂區
  • 家庭旅遊計劃
  • 可攜帶寵物
  • 遊樂場
  • 無障礙設施
    無障礙設施
  • 電梯
  • 活動
    會議設施
  • 晚間招待會
  • 會議室
  • 環保設施
    參與當地社區

客房

  • 通訊
    高速互聯網連接
  • 免提電話
  • 語音信箱
  • 寢具
    嬰兒床
  • 沙發床
  • 浴室
    浴室設施
  • 餐飲
    咖啡/茶壺
  • 微波爐
  • 迷你冰箱
  • 調酒櫃桌
  • 娛樂
    有線電視
  • 免費電影/視頻
  • 報紙
  • 商務
    複印機
  • 數據端口
  • 書桌
  • 書桌和檯燈
  • 辦公桌附電源插座
  • 電話附留言燈
  • 一般
    房內獨立空調控制
  • 鬧鐘
  • 火災警報
  • 熨斗
  • 禁煙
  • 可調節的暖氣/冷氣系統
  • 煙霧探測器

娛樂

  • 游泳池
    室內游泳池
  • 游泳池
  • 身心之暢
    按摩浴缸
  • 渦流按摩浴
  • 渦流按摩浴缸
  • 健身房
    24小時健身中心
  • 健身房
  • 健身中心
  • 運動
    高爾夫球
  • 慢跑跑道
  • 壁球
  • 雪上運動
  • 網球場
  • 遊戲/電影
    賭場
  • 遊戲室

餐飲

  • 膳食計劃
    餐廳供應早餐
  • 自助早餐
  • 免費自助早餐
  • 免費全套美式早餐
  • 全套美式早餐
  • 特別關注
    免費雞尾酒
  • 免費咖啡在大廳
  • 免費晚宴
  • 免費客房內咖啡或茶
  • 大堂咖啡服務
  • 迎賓飲料
  • 服務
    客房服務
  • 綠色食品
    在地當季食材
  • 廚房設備
    燒烤烤架
  • 小廚房
  • 餐廳商店型態
    雞尾酒酒廊
  • 休息室/酒吧

早餐

  • 免費全套美式早餐
  • 免費自助早餐
  • 全套美式早餐
  • 自助早餐
  • 餐廳供應早餐

住房政策

  • 入住時間: 15:00
  • 退房時間: 11:00

取消政策
所有預訂都必須是已取消24小時入住前HOST的時間,如果此預訂已取得電子方式請取消IT電子方式避免混亂和沒出現BILL政策SUBJ改變。

一起同行者

孩童政策
兒童18歲及以下留在同一間套房與父母免費的。

允許寵物需事先詢問。
$75(1-4n),$125(5+n)2petsMax,dog/cat only

服務語言

  • 英文

禮賓小貼士

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

迎賓場地容量

  • 會議室數量: 11
  • 客房數量: 214
  • 最大會議室面積: 2340 sq. ft.

停車場

  • 免費停車場
  • 店內停車場
  • 停車場
  • 停車場
  • 安全停車場

設施

  • 保安人員
  • 最大容納人數

自然環境

物業的環保行動

環境挑戰對世界各地的人們和生態系統的福利產生影響。我們努力在我們的價值鏈盡可能高效地運作。對於低碳未來,我們減少和監測能源和水的使用。由於我們的承諾,我們減少垃圾填埋場的一部分,我們已經創造了廢棄物的全面戰略,並與世界自然基金會合作,以降低我們的運營和供應鏈中的食品浪費。負責任的採購有差別:我們當地採購商品和服務成為可能。


  •  在地當季食材
  •  參與當地社區

認證

ISO 14001

ISO 14001是國際公認的標準,概述瞭如何建立有效的環境管理系統。它旨在幫助企業在不忽視環境責任的情況下保持商業上的成功,例如:•不斷提高環境績效•遵守本地和國家法規以及所訂閱的其他要求•防止水,空氣和地面污染危害•控制和優化水和能源消費•促進廢物回收和恢復•提高員工之間的環境意識,並訓練他們在活動中採用良好實踐•使用生態標籤的家政產品•使用可持續林業認證的紙張

ISO 50001

ISO 50001基於持續改進的管理系統模型,也用於其他眾所周知的標準(例如ISO 9001或ISO 14001)。這使組織更容易將能源管理集成到他們改善質量和環境管理的整體努力中。 ISO 50001為組織提供了一個要求的框架: - 制定更有效利用能源的策略 - 修復目標和目標以滿足政策 - 使用數據更好地理解和做出有關能源使用的決定 - 衡量結果 - 審查如何很好地了解該政策有效,並不斷改善能源管理。

最有幫助點評 8 36則評論

James Wolf
6 年 前 – Google

9

We really enjoyed our stay at Embassy suites, the courtyard was amazing with the feeling of being outside but the comfort of being inside. The staff was very kind and courteous, really nice rooms. The restaurant was great quality and nice selection of meals. I would highly recommend this hotel to any normal person looking for a great comfortable place to stay.

Frinda Smith
6 年 前 – Google

8

Overall room was nice. Comfortable. Bed was great with extra bedding in the wardrobe. Couch was also a pull out bed for extra sleep space. Furnishings were great. Only complaint was the bathroom was so small. Barley enough room for one adult. Breakfast was nice but some foods were not readily prepared and had to wait in a huge line just for bacon! Waited 20 minutes only to find they had run out and wait another 20 for more to come out already cooked. Bacon was overcooked and disappointing after a long wait.

Meryl Smith
6 年 前 – Google

10

Very nice, clean rooms, and a great breakfast. It could be a little noisy because of the setup of all the rooms facing into the lobby, but it wasn't that bad. Also, I was in a room facing the highway and it wasn't very loud at all! I loved the made to order breakfast as well. My kids were very energetic from being stuck in a car all day, and the lobby area was a lot of fun for them to explore, and no one minded them acting like children, which sometimes I have run into (the whole children should be seen and not heard thing).

Tony Swann
6 年 前 – Google

5

The room itself was great. Dated shower but a very comfortable bed. Excellent, free happy hour snacks. We had late dinner at the bar French fries were great but my burger was way over done. One major problem was the location of my room (448) the left side of the hotel overlooks the interstate and it was extremely loud all night. Will be back in two weeks but will be selective id room location.

Angie Burton
6 年 前 – Google

5

The hotel is really lovely and this was a return trip. They offer an amazing "Manager's Reception" in the evening, where snacks like cheese, crackers, chips, salsa, veggies, and dip are provided. They also offer beer and wine. THIS IS ALL FREE!
They also offer a fantastic breakfast. There is a delicious hot buffet, made to order eggs and pancakes, cold cereal and muffins, coffee and juices. ALSO ALL FREE!
The problems arose when not one staff member (including the food and beverage manager) could show me the ingredients in the white bread they were serving. When traveling with my son who has food allergies, I bring his own food. However, he really wanted toast for breakfast. I wanted to see the original packaging so I could see if this bread had a "may contain" warning. No ingredient list could be found as the bread arrived in cellophane packaging with no writing on it. It took 10-20 minutes for the staff even to find the Food and Beverage Manager. It took an additional 10 minutes for him to locate a digital ingredient list on his phone. The bread was safe, but by this time had eaten the food we brought and no longer wanted toast. I was surprised that the Food and Beverage Manager said that being able to offer guests ingredient lists had never crossed his mind. He thanked me for bringing it to his attention. I had, erroneously, assumed that all Embassy Suites would have certain standards in common.
The other problem was that the suite offered a "sleeper sofa" which we intended to use. Well, it was broken. The metal frame was snapped in one spot causing the mattress to sag. I drew the short straw and slept there.

So, if you are traveling with children with food allergies, I would contact them ahead of time, and check all the beds before it is too late to get a new room.

Rob Townsley
6 年 前 – Google

6

Room setup was nice with a sitting room. But most everything needs to be updated. Breakfast was more like waiting in a line and the food was sub par. The little freezer portion for the mini fridge couldn't keep anything frozen. One of the elevators took 5 minutes to go up 4 floors which was quite strange. But the staff is super friendly and the price is good. Cars on the Thruway can be a bit loud as it is very close. Recommend the Byrne Dairy ice cream sandwiches from the mini shop.

Adam Macino
6 年 前 – Google

7

Loved it, embassy continues to be my favorite to stay at. The free guest cocktail hour is always great, and the interior was very nice. The thermostat wasn't working in my room, but other than that it was a perfect experience

Matthew Moncreaff
6 年 前 – Google

8

Great breakfast! Beautiful layout with a huge interior garden with koi fish. Our room had a king bed in a private room with a lockable door which was great for privacy from the kids who stayed on the sleeper sofa. Pool and hot tub were nice and the fitness room was bright with lots of sunlight. Excellent staff. We will stay here again next time we visit the area!

Matt Vigorito
6 年 前 – Google

7

The location was good for me as it was conveniently very close to my destination the next morning. However, there is not much to do within walking distance from the hotel. The rooms were very clean and all furniture was in good condition. The ambiance of the lobby was nice as there were plants and stream all throughout the main hall. The food was very good, although another individual and myself waited about two hours before we got our food. We eventually took the food to go as we had a meeting shortly after receiving our meals.

Mike Coneby
6 年 前 – Google

8

Stayed for 3 nights for a bowling tournament in Syracuse. About a 15 minute drive into town. The room looked a little dated but clean. The bed seemed kinda old. But, you get a large room with free breakfast AND happy hour (free booze and finger food). Always stay at an embassy suites if one is available!

Laurie Allen
6 年 前 – Google

10

Beautiful place to stay. The staff was very friendly, the rooms were clean and comfortable. They had a complimentary open bar the evening we were there, as well as a breakfast, and they go above and beyond. Not just your ordinary complimentary foods, a chef was preparing omelets made to order. Very impressed everything. Definitely the place to stay in Syracuse. We will be back.

Lisa R
6 年 前 – Google

10

Love this hotel. The staff is very friendly and quick to accommodate any requests. The rooms are spacious and comfortable. Breakfast was great for a free breakfast. There are 'managers receptions' every night with free drinks and food. While I didn't make it to one, it sounded like they were having a blast. The hotel was quiet again before 9 pm. I've stayed in the area several times now and this is my favorite hotel so far.

Brianna Coppola
6 年 前 – Google

7

This has been a lovely hotel. A little bit of a different feel from most, with quite an elaborate lobby and first floor. The restaurant was great, the gym is acceptable, there's a pool with a hot tub and a cute little pool area that is very clean. The one thing that I would have liked was a more up-to-date room, but the room was still nice. The bed was very comfortable, ample space in the suite, and a clean bathroom.

Michael Lee
6 年 前 – Google

10

Great place to stay. Very homely feel. Staff was very nice and courteous to our needs. Rooms were very clean. Recommended

Pam Seeley
6 年 前 – Google

7

This hotel was very nice. Court yard was beautiful. There were some downfalls. The pool was too cold to use. The hotel was filled with cheerleaders for a competition so it was very loud. The air conditioning in the room was broken. The hotel staff was very accommodating and tried to resolve any issues.

E Thomas
6 年 前 – Google

4

I will not be back at this location. As an Hhonors member I'd expect an update on the change of rules and regulations prior to my stay. I've been here several times and have always been able to have guests come and visit as well as get in the pool. We were NOT having a party (which according to new rules there are no birthday parties, etc). Not to mention there's new hot tub rules? A lot of money for a lot of nothing if my kids can't enjoy their time and family can't come and visit as they have been able to each time I've been here. Needless to say, I'm pretty disappointed in this service.

Janice Kang
6 年 前 – Google

4

One night at a suite cost me $140. Great service but bad maintenance and pretty loud. Nice interior but because of the structure of the building, every sound echoes and the rooms are not sound proof. I found bunch of hair on the shower curtain. But they are the only one to offer shuttle service at any time although my driver was 15 min late. Probably would not have stayed here if they did not have the shuttle service.

John G
6 年 前 – Google

5

Room was decent and clean. Staff personable. The layout of the hotel was nice. I liked it. Didn't try the food because it's expensive and reviews on their food are not good. The other issue is windows are facing the thruway. Not great for comfortable sleeping.

Tom Reinecker
6 年 前 – Google

10

My wife and I stayed a night for a Syracuse basketball game, we loved this hotel. Clean, pleasant employees, a real good breakfast (included) and a nice managers special in the early evening including free booze (albeit limited it was nice). The ONLY drawback was seating was tough to find during breakfast and the managers special and if going to a basketball/football game at the dome, it isn't real close. But aside from these minor issues, it was quite nice!

walt zinn
6 年 前 – Google

7

Had a great time, free breakfast was v. good. Room was nice. We had to change rooms after first night. The noise from the atrium was too loud in our room. Front desk was v. accommodating in moving us to the other end of building where it was much quieter. Thanks.

Ayyyvian
6 年 前 – Google

10

Beautiful hotel! Room service is great and the breakfast tastes amazing! There in-hotel restaurant has a range of foods to choose from and they don't taste that bad (considering it's a hotel restaurant). Would recommend stopping by!

Michelle Phillips
6 年 前 – Google

8

Had a great experience last night. Beds were very comfortable and our room was quiet. The happy hour with free drinks and food was great and complimentary snacks and drinks in our room! The breakfast was great as well with lots of choices and made to order omelettes. Everything was clean and the inner courtyard was very pretty. The only reason I didn’t give five stars is my boyfriend was stuck on the elevator between floors about five minutes and was in a bit of a panic!

Jillian Rice
6 年 前 – Google

8

Front desk staff is very kind and helpful. Hotel is beautiful inside and very accommodating. The rooms were nice and clean, but the beds were really small. It helped that there was a bed in the sofa, so that everyone was still comfortable and had their own space. I would definitely recommend this hotel to anyone in the area. This is the only hotel I would be comfortable staying during any future stays in Syracuse.

William Anderson
6 年 前 – Google

9

We stayed here with our 3 children for a nearby family party over the weekend. We arrived early on a Friday after an 18 hour drive, and the hotel and staff were awesome in working with us to check in early (noon). They also did a great job at our request with being in adjoining or nearby rooms to other family members. We loved the appearance of the hotel and the rooms, although slightly dated, were overall very nice. The kids loved the pool but it did get very busy there on Saturday night but that was not the problem. The problem we observed was the lack of parental supervision in place with the children that were running wild all over the hotel and pool area! The breakfast that was included was also very good, but again it did get very busy on Sunday morning and staff had a difficult time keeping up with the amount of people that were being served. The problems we observed during breakfast had nothing to do with the hotel or its' staff- it was again lack of parental supervision with young children running all over and making messes at the different beverage and food counters. We also were in line for the buffet line when you enter the breakfast area with about 3 people behind us. We had 2 adults (in their 40's) who had already been eating that came up from their table with their plates and cut right in front of our 12, 9, and 6 year old and started helping themselves to more food. I guess it did not take much to put 2 and 2 together and later learned these were parents of some of the wild kids running around. Anyway, our poor experiences were with other guests and their lack of manners and parental skills. We would for sure stay at this hotel again when we come back to the area.

Babi Delaney
6 年 前 – Google

9

The staff were all very friendly and helpful. The rooms were a nice size, quite spacious and very comfortable. The bed was comfortable, I slept well. Everything was very clean. It has a soothing ambience to it with a gently flowing stream bridges and walkways running the length of the hotel on the main floor. I also enjoyed the complimentary cooked-to-order breakfast in the morning. My only complaint is that the bathroom could have had better lighting. I had a very enjoyable stay. I plan to visit again.

Kelly Tillman
6 年 前 – Google

7

Room was perfect. Breakfast was delicious. Got yelled at frequently for being too loud, so if you like a quiet stay, this place is perfect for you. If you like to have a good time and party, find somewhere else.

Kevin White
6 年 前 – Google

7

Wish I could give 5 stars. I've stayed here a lot. Like 20 times in the last two years. The rooms are big and a little out dated but nice. However, my last stay I couldn't get my room below 80 degrees. It was in the low 60s outside and I had to open the window and prop the door open to get even a small breeze going in there. Also, for some reason my awesome shuttle driver did not work there any longer. The new lady didn't even get out to offer to help me sort out where to put my bags in the full back of the van. I think the double tree down the road will be getting my business next time.

Karla Boston
7 年 前 – Google

4

A place of former grace. This hotel could use better maintance and a some renovations. The center is a beautiful combination of plants, many plastic but some real. The rooms furnishing were very worn. The couch is basically threadbare the arms were worn. The mattress had no support a mushy lumpy mess but the linens were clean. The pool was my biggest concern. With green growths on the stairs and obvious staining on the bottom it has not been maintained at all. To me the filter want not even on as there was a large amount of debris floating in the water. Breakfast was average on par with most but hotels. They did not offer the omelet station they advertise as an embassy experience. Staff was nice. Fire alarm was broken and so was the tub stopper. Room faintly smelled of smoke even tho I booked non smoking. Overall a sub par experience. I would not book again.

Jim MacDonald
7 年 前 – Google

4

Booked the Dinosaur BBQ package and none of the staff even knew what it was. Evening staff told me the the hotel and Hilton Honors knew nothing about the package that they sold me. I have to show the front desk that they do "offer" the package, she then stated she never heard of such a thing. The manager reception was a complete joke. Had the reception in their restaurant which was very small and unable to accommodate the number of guests that attended. Only one bartender working which made getting drinks very slow. Draft beer system was not working properly not to mention the bartender had to walk to the other end of he bar to pour a beer. Kids running around, crying, pushing their way through people. The room was average but being on the north side we had the privilege the hearing the traffic throughout the night. Overall this is the worst Embassy Suites we have very stayed at.

Rebecca Friemann
7 年 前 – Google

7

We stayed at the hotel with my in-laws and planned on sleeping on the pull out. Unsurprisingly, it wasn't very comfortable (more likely just from being a pull out) so we ended up sleeping on an air mattress. The room was overall comfortable. Everything was clean and the water pressure was good in the bathroom. The free breakfast was out of a lot but it's hard to complain about free. The hotel was a little dated but overall I would recommend it.

Barry Saxon
7 年 前 – Google

8

The rooms are very nice. We had a suite so we had plenty of room. The staff is great pleasant and friendly. Would definitely come back to this hotel.

Josh Suppa
7 年 前 – Google

8

Overall, I enjoyed my stay. It had a wonderful atrium and was open inside. The staff was friendly and helpful (and even accommodated my friends and I to give us rooms next to each other). The pool and fitness room were nice. My biggest issue was that breakfast was an hour and a half late and I was unable to eat before my wedding, free alcohol the night before was a fair trade though.

Hassan Tariq Saeed
7 年 前 – Google

8

Stayed at Embassy Suites for one night on my way back to Canada. Rooms were good but require hardware and caulking maintenance. Breakfast was good. Parking was plentiful. Hotel staff were great.

Joseph McKinney
7 年 前 – Google

10

Clean rooms, friendly staff. Complimentary in room snacks/drinks, manager socialand cooked to order breakfast are nice offerings from the hotel chain. The pool and hot tub and clean with good operating hours.

Josh Allor
7 年 前 – Google

9

The room was awesome. I loved that it was split into two sections, bedroom and living room. Each had it's own TV. Unfortunately the TV in the bedroom had a horrible signal, so there were limited channels that came in clearly, but the living room was fine. They also had an open bar cocktail hour with hors d'oeuvre that was fun. The food in the restaurant was excellent. All of the staff were very polite and helpful.

James Conley
7 年 前 – Google

10

Very nice place. Room was bigger than expected. Breakfast was awesome. I highly recommend this place.

Allen Deleon
7 年 前 – Google

9

Very clean. Very courteous staff. Military friendly. And the manager's night on Thursdays is a must. Slightly confusing to navigate to it, but it truly is a hidden gem. Plenty of parking. Breakfast is excellent, eggs to order.

Robert Lima
7 年 前 – Google

8

Love came up to Syracuse and stay at the Embassy Suite is very nice. Looking forward to bring my grandkids to enjoy the pool. Nice accommodation friendly environment this pleasant.

Melinda Diann
7 年 前 – Google

10

Beautiful place. Great breakfast. Rooms were clean. Was quiet at night. Overall a restful stay.

Rae Letkiewicz
7 年 前 – Google

5

It needs to be cleaned better! There was hair in the shower. The pool area is a hot mess! Used towels everywhere no clean towels at all! The staff in the pool area took my seat as I was sitting and said it was theirs! I felt that as a paying guest the least they could do was let me have the seat so I can watch my toddler swim. It was embarrassing to say the least! I really don't think we'll be back here

MikeV Gaming
7 年 前 – Google

6

The staff was great, but refused to enforce certain policies they had in place. The room was fine, except there were lights that didn't work, the televisions restrict usage too much, and things were missing from my room like the hair dryer and staff didn't seem to care. The WiFi was also horrible, I used all my data on my phone just trying to connect to it during my stay.

Stephanie Swank
7 年 前 – Google

5

Great staff, lunch and food was excellent, but conference room was dark and the hotel itself could use some color and interest. The plants are beautiful and the floors are great but everything else is a pinkish tan color ask the way to to the skylit Windows. Lovely space just needs some sprucing up

Shane Sloan
7 年 前 – Google

5

It's a really nice place. Extremely nice. The 2 stars come off due to the fact that there were so many non guests, floating around in the pool area. It would seem that there are people who make a habit of sneaking in and swimming. The hot tub was inaccessible, but with the color of the water, I'm not sure that was a bad thing.

Samantha Evans
7 年 前 – Google

8

Great breakfast. Affordable hotel. Some rooms were unclean and toilet overflowed. Besides those issues, nice stay.

stephanie Green
7 年 前 – Google

8

Lobby was beautiful. The pool was nice, they had an adult only time from 10pm to midnight which was great. I dont enjoy an overcrowded pool full of kids on weekends.. The room was nice two seperate rooms.

marie elena navarro
7 年 前 – Google

8

the location was a bit off the highway but centrally located to most attractions. last year I was placed in a much larger and "newer" suite so I was a little disappointed. I enjoyed my breakfast, managers reception and my conference very much so and the staff were wonderful.

Ginny Fraser
7 年 前 – Google

8

Embassy was great. Complimentary breakfast was okay, but maybe could have been laid out better? Only real issue was the toilet would randomly run even when it hadnt been used in a while.

thomas scott
7 年 前 – Google

7

Furniture is a little vintage, but everything was great. The people were so nice. Food was good and the lobby was a nice food and entertainment area. Our room was like a studio apartment - with electric fireplace and jacuzzi tub - it was great! Staff helped us with local things and got cabs for us.

Jaffrey Smith
7 年 前 – Google

9

Beautiful hotel, very well maintained. Furnishings are modern and up to date. The evening reception is a very nice perk. The cooked to order breakfast was excellent. The cook went out of his way to prepare our daughters breakfast. She has celiac disease and he prepared her food in a different area to avoid any contamination. Considering how busy they...

Malcolm C
7 年 前 – Google

7

The hotel was nice. Staff was very friendly, the place was clean. We happened to stay when a school trip was taking place. Also our room faces the highway so that woke us up. But a good stay either way.

Charles Walker
7 年 前 – Google

7

Really nice atrium area, reminds of something you'd see in the Caribbean. The breakfast bar has good food but is a bit understaffed. It might be because the grill area for omelettes and hot food is too small for the volume of food being ordered. The room is nice and kept clean but the furniture, especially the fold out couch, is a bit ragged. Overall though, a nice hotel.

chris sirhc
7 年 前 – Google

7

Very nice environment around the hotel. Too many people crammed into a little area for breakfast and "happy hour" (which gives complimentary drinks), but a good stay overall. Additionally, the rooms were a bit dark, but that's not much of a problem for some.

Danny Murdock
7 年 前 – Google

8

Decent location. Can't beat breakfast and the evening reception. Wish there were better temperature controls in the room. I get that's it's October, but I'd still like the be able to use AC to cool the room when it gets too hot.

Debbie Murphy
7 年 前 – Google

8

Large rooms. Typical Embassy Suites amenities. Indoor pool. Large Atrium area. Office facilities were nice. Meeting rooms. Free breakfast/dinner. Rooms could be updated. Good location.

MJ mj
8 年 前 – Google

8

Nice place, had 5 rooms for family members recently. After HVAC issues in one room were handled all was good. Very nice staffers. Especially front desk lady from Cleveland. (Sorry, don't remember her name). The property (rooms etc.) is in need of updating. You can tell it was built in the 80s. It looks it in too many places.

Amy Coleman
8 年 前 – Google

8

Wonderful stay. Loved the Managers Reception. Very nice staff. Mark is great and so is Michael.

Shanna Fields
8 年 前 – Google

5

Clean and neat accommodations. Great amenities, love the cocktails and finger fiods. Nice scenery. In need of some upgrades to the actual hotel rooms. Microwaves and the sofa beds are at least 20 years old.

Tatiana Krawchuk
8 年 前 – Google

7

Room was great. The comforter had a stain on it but I'm not going to throw a fit about it and we didn't have conditioner but nothing major. The bar service was horrible though. They only had one bartender and she must've been having a bad night,which I get, but you should still treat your patrons with respect and not be huffy and not tell them what you offer nor offer a drink menu. There were also a ton of children running through the halls and lobby unattended despite the numerous signs in the room and throughout halls and lobby about 18 and under needing to be accompanied by adult at all times. Morning breakfast was okay but they ran out of both carffes of coffee and only had decaf, it was never refilled while we ate so we made our coffee in the room.

All in all, it was decent, I would return but for the price, I would of like some things payed more attention too.

Sona Sanghvi
8 年 前 – Google

10

Loved the evening reception and complimentary breakfast associated with the package for our room. Appreciated the complimentary snacks and drinks also made available. The pool was full of children and that made it hard to enjoy. The facilities otherwise were really beautiful. The room should have been more thoroughly inspected after cleaning since it met most basic standards, but I feel that the suite we were in should have lined up to a higher standard.

Raja Sonnylal
8 年 前 – Google

10

Such a great experience staying here. Great people at the counter, great room service and super breakfast. Super clean rooms. I just love the indoor garden. The ambiance of this hotel is second to non.

Benjamin Gratto
8 年 前 – Google

10

The location was a little difficult to find on a dead end street next to the thru way! The rooms were very nice and spacious but the staff and service were the defining characteristics, they were amazing, courteous, and and friendly. Keep up the good work !

Tats De
8 年 前 – Google

8

Good stay. Nice rooms, good decor, great breakfast and evening drink reception. dinner was subpar though. I will definitely try restaurants nearby instead of the inhouse grille

Danny Murdock
8 年 前 – Google

8

Decent location. Can't beat breakfast and the evening reception. Which there were better temperature controls in the room. I get that's it's October, but I'd still like the be able to use AC to cool the room when it gets too hot.

RudeLotus
8 年 前 – Google

6

A nice hotel in a good location, the Embassy Suites in Syracuse is above average in accommodations. Free breakfast made to order in the morning, and complimentary cocktails at night were very nice. However, the room was right next to a service area that was active (and LOUD) all hours of the night.

Jesica Gentry
9 年 前 – Google

10

This is a beautiful top notch hotel. Gorgeous indoor garden with fish ponds. Lovely atmosphere. Upscale modern restaurant but reasonable prices. Amazing made to order breakfast, included in cost of the room. Well maintained and managed. Definitely choose this hotel!