Been here 2 times, staff was friendly the first time and the second time they were really rude. Seen other reviews have a hit or miss with staff attitudes. Rooms could be better a bit outdated, close to the hospital. Needs better customer service. I’ll be going somewhere else.

Beautiful hotel that offers full breakfast and an evening social. Rooms are spacious and well maintained. Staff is very attentive and friendly. The biggest surprise was that they have walk in closets! In regards to location, the hotel is in the perfect spot...close to everything.

The location is perfect and the staff is friendly as well as helpful. We made some requests on our way back in and were met at our suite. I appreciate that type of service. The facilities are in need of an update. The shared Mezzanine level was definitely not staffed. Coffee and water servers were cool or empty.

This hotel is a good value and great for families. Free breakfast. Windows don’t open. Great location. Each room is a spacious suite and we were able to get a rate for under 300 with valet parking included. The hotel is definitely dated and not the cleanest. It’s nice there is a roof pool, but it’s very cold. The elevator situation can be a huge pain, but we ended up taking the stairs a lot. There is no one to help with bags if you need it. Overall it’s a no frills hotel that’s a good value in the middle of Chicago. This is our second time and I’d go back with the family for sure.

Great hotel for families. Rooftop pool was nice but got chilly. A hot tub would have been nice. Free breakfast and social hour Monday to Thursday was convenient. Massive negative was the elevators. They were sooo slow and jam packed. During breakfast, I waited 20 min for an elevator and people would commonly take the elevator up, just to get space to go down

The rooms where very clean and the location is perfect. The rooftop pool is amazing. The beds are so comfortable I slept great.

We absolutely enjoyed our stay- perfect location, clean and spacious rooms with great customer serviceere are a lot of reviews about the elevators- we stayed on the 33rd floor and didn’t have an issue (stayed 3 days). It’s downtown Chicago with a killer location. If the elevator situation is the biggest challenge, I’ll take it. My family loved the rooftop pool, the breakfast and reception each day.

Clean, comfortable beds, friendly staff, convenient location close to restaurants, Whole Foods, and shopping.

Great location, nice beds, but the rooms are a little small. Fine if you're just staying for a few nights or if there aren't 4 of you staying in a room.

Nice rooms, good service. Thought pool would be bigger for rooftop but not bad.

Nice room, handicap accessible does NOT have a tub, very friendly staff, and very convenient location.

It's a very large room in a great location for the price.
Seperate living room and dining table with kitchen.
Comes with a free breakfast which has hot and cold selection. Wish they had healthy options for cereal... Currently only super high selection.
It's about a 2 min walk to magnificent mile so your close to everything.
If you want all the service with bell boys, amazing concierge then maybe it's better to go to the standard hilton otherwise this is a great place to stay.

Overall stay was pleasant. Chicken soup during night reception was good. If I had a complaint it would be the air in hotel was so dry and the bed was extremely soft.

Homewood Suites was a very lovely hotel. I enjoyed the spacious room and free breakfast every morning. The staff was super helpful when I needed a cab in the morning, I really appreciated that.

Room was clean and space for luggage was very well. Overall time was good. its located near hill station but there was no noise feeling. I would recommend everyone to go there I would love to go once again cant control my breath

Nice basic hotel in the extended stay format (in-room kitchens). Great location next to northwestern hospital and steps from magnificent mile shopping district. Comfortable and safe.

Our 1 bdr suite was large clean and comfy. We also had a great view as we were up high. Health club and pool on roof awesome and you must check out view. Staff was exceptional, helpful and friendly. Location great for shopping and museum as long as you like walking. One star off for bad tea selection, actually no selection for hot tea. Lipton regular only. No herbal or good tea.

Just okay. They do provide breakfast which is pretty good. Would be nice to have bacon. The area was freezing cold when I was there. The adjoining bar/restaurant closes super early considering we were there on a weekend. The location is good but orientation of the room was awkward.

Just stayed at Homewood Suites this past weekend and it was fantastic! We had a suite on the 16th floor with lovely views. I will definitely be staying here again. The staff were wonderful, excellent location for shopping & having a full kitchen was very useful!

Very small space and not at all what the pictures show. One bathroom and it only has one entrance through the main bedroom area so if you have people in the kitchen area they need to go through the bedroom. Had to call to have the room cleaned by late afternoon (close to dinner). They were quick to bring up extra towels. No cocktail hour during the weekend! Breakfast time was busy which was fine but there were no tables available and they could have opened up the extra dining area.

The only standout great thing about this hotel is its location. I understand this is only a 3 star hotel, but I've stayed at ones nicer than this. First was parking there is a very misleading sign about $20 parking that has small text that $20 parking is only for certain hours and days of the week. That's how they sucker you into the $60 valet parking. There wasn't even the option to park the car myself. The second thing is that the climate control unit in the room was always blowing. When the heater reached the desired room temperature, the cold air kicked on. Every time it came on it sounded like it was getting hit with a hammer, which isnt helpful when trying to sleep. Finally the bathroom wallpaper was peeling. Next time I'll pay a little extra money for a nicer hotel somewhere else.

This hotel was perfect. We went with our two kids, the room was spacious for them to play, had a small kitchenette fully equipped (dishwasher included), we had a room with a beautifil view. We went had a small dinner some days of the week. I recommend it and would definetely go back!

Really big room, big fridge, microwave, toaster, stove, and dishwasher! Big comfy bed too. The AC kind of sucked though - freezing when on, and too hot when off. Free breakfast every morning, and free dinner M-Th in a special key-entry lounge on the mezzanine with a great view.

I just wanted to thank Tangela and Tiffany. My grandmother had to have emergency open heart surgery at Northwestern and my mother needed a room last minute. Tangela wasn't able to find anything for us but ran us down when Tiffany told her she had one room from the night.

They went above and beyond their duties to ensure that we were able to stay as close to the hospital as possible and we are eternally grateful. You guys have an incredible staff.

A good hotel if you want to be near Michigan Avenue and the Magnificent Mile, but also a pricey spot when you add on local taxes and the $60 a night parking.
Pool is small and on the roof, so while the view is great, weather is unpredictable and not that many can actually enjoy it without it feeling crowded.
Breakfast was good with lots of options to choose from.

The suite is spacious and kitchen area is well equipped. Hot breakfast is included and good. Located near shops, Red Line and a beach. Only gripe is the slow elevators for the number of floors in the building.

It has great service and rooms to stay in. It has a small entrance to get to an elevator that will bring you to the lobby which sometimes the elevator takes awhile to come when it's busy (feels like you have a long wait) but once you get on the elevator it's pretty fast. The price is good, except I wished it had a better breakfast that had a bigger room. It's very cramped at breakfast and they don't have the greatest selection but it is free.

Great hotel the staff was very helpful and friendly. My room was a nice size, huge living space. I would recommend this hotel.

Nice hotel. Great location. Good breakfast. Too few elevators. Sometimes waited 10 min for one. Big hassle.

Great accommodations, good breakfast food, and a wonderful location and view. The staff were friendly and helpful, and we very much enjoyed the stay - would definitely stay there in Chicago again. Our only criticism would be that the elevators are VERY slow, which can create a bit of a traffic jam in the morning, but staff do what they can to alleviate the problem.

Awesome stay in a king suite! Our room was on the 37th floor with both lake and downtown views located a block off of Michigan avenue. The pool and exercise equipment were on the top of the building with excellent views the pool was open air. Warning-the lobby is shared with a Hampton Inn so make sure you go to the right desk to save time.

Rooms were very clean and well stocked. Extra pillows and blankets were already on hand for the fold out bed, and a crib was available as requested. Continental breakfast was very good. Only gripe was the elevator availability, waiting over fifteen minutes for an elevator at times.

This is the first time staying at a Hilton Brand, which I enjoyed my time. My room I chose came with a scenic view of Lake Michigan. Room was very quiet, spacious and certainly clean.

I normally don't post reviews for a hotel unless my experience has been extremely negative or extremely positive. In this case, my experience was very positive. I spent four nights at this hotel while my wife was having surgery at the nearby Northwestern Medical Center (it is just around the corner). My wife joined me for the last two nights during her recovery. From the time we checked in to our checkout we were treated very well. Our room was comfortable, food (Happy Hour and breakfast) was plentiful and delicious. And the location was convenient to my daily visits to the hospital. Living 2 plus hours away from home was not ideal but the Homewood Suites felt like home to me. Thanks for being there during this stressful time in our lives. By the way... my wife is recovering well!

Stayed in the suite for 3 nights. I think I'd probably not stay again if/when I return to Chicago though. Not that the experience was horrible or anything it was just pretty underwhelming. We chose the hotel because we had 3 people crammed in a small room for a week at out last stop on our trip. So we wanted a bit more space, it did come with some compromises though. Pros: -Spacious room -AC in both bedroom and main room -Nice view (39th floor) -Fairly good location for food/drink -Ample charging/power outlets Cons -Near hospital. Sirens are not enough to wake you up, but very audible while awake. -Elevator is fairly loud while in main room, and those who get off it can be clearly heard even speaking quietly -AC unit was missing a screw to hold the grate in and was rattling very loudly. -Beds are uncomfortable. -No Ethernet wall plug, wifi was awful.

Nice location and well decorated room. Very good view of Lake MI. Room was a little small and not the best configuration, but good none the less. Great service!

This hotel has large living areas with kitchenette space and good views of the downtown scene. The city noise is pervasive indicating less than insulated windows, but you'll likely only notice it at night when the fire department tires rolls by. The room I'm in currently has a bit of a day to the floor which leaves me feeling a bit uneasy when walking around, but I'm certain most people won't notice.

Good location, great services , and nice rooms. Other reviews I read complained about the wait for the elevator but we had no issues.

Very enjoyable. Beautiful views and helpful staff. Plentiful food and located near any relevant stores. Comfy with a trusty stuff. Highly recommended.

Fantastic friendly staff! The most comfortable bedding I have ever seen at a hotel. Fabulous free breakfast, convenient location, I could go on and on! Only needs are trash can in the bedrooms like in the bathroom and living area and movie rentals. Overall loved this place and will definitely stay again!

Great rooms, plenty of room to spread out. Location convenient location to many stores and attractions. Free breakfast was delicious!

Great View and I've been all across America and as a Diamond Member, this location has the best 5 -7pm complementary drinks and food I've ever had across america!!!! Plus the food was fresh and Hot. The room was Beautiful the View amazing!! Please I'm coming back one day

As they boasted, felt like home. I have stayed at other suite hotels but nothing like this. Quite nice environment. Great room complete with open kitchen and living room. 2 flat screen TVs. Toiletries with Neutrogena brand. Complete with complimentary breakfast. Bed was on the soft side. And elevator was slow. Other than these 2, perfect experience.

I love this place ... maybe I have the best room - 3505 ...the view is fantastic... the suite is clean... there's a nice kitchenette area .. they even have paper towel !

Good service. Pretty clean. Would stay again

Clean rooms, great & friendly staff. Rooms are very spacious and stocked with just about everything you need. Easy check in & out. Walking distance to restaurants and stores.

Homewood Suites are my favorite hotels. Super spacious and a kitchen makes it easy to be away from home.

This location is great because it's walking distance from, shopping, fooding, bars, lakes and best of all even if you don't get a room with a view. You can still go to the 40th floor where the rooftop pool and fitness center is and catch a phenomenal view of Lake Michigan, Willis Tower , 360 and more!

Great room, great staff, and great amenities. Staff is very friendly and helpful. Location of the hotel is great. Great value hotel

Great service, very nice room! Glad to have a continental breakfast. Excellent workout room

Great hotel. The bathrooms could be larger and attention paid to cleaning walls etc. But otherwise, a fantastic location, amazing views, and all the conveniences we could need. Breakfast and weeknight dinner added value.

Great location right on Michigan Ave were we watched the Cubs parade. We could of watched it from our room. The room was nice bed was very comfortable bathroom a little small but nice and up to date along with the rest of the hotel. Breakfast was very good overall I'm really glad I chose to stay here

Location very nice. Rooms are lovely. Comfortable beds. Service very nice.

Great location, good breakfast and friendly service. Great price for this area.

Checkin online was easy and painless. Rooms are clean and spacious. Only downside is the hotel rips you off on parking, they charge $60/night so park anywhere else

Awesome place! I hated to leave.

Water and spirits to not mix for home life experience expected. This can be inspected too for safety measures especially for Public Officials who are apart of government family jobs real terrorism by the same that seem to get in on stalking and causing sickness to be for one or more guest renting rooms or that may visit as a member of the Hilton brand affiliate hotel business to to business besides invest in a place to have events and public or private meet'n greet meetings with family or fans and other peers and invited public.