This hotel is okay. The best thing about it is the location next to the major mall and huge Park.

The room was spacious with comfy bed. We stayed for 3 nights. The decor was old and outdated but at least the hotel was clean.

The concierge put our suitcases to the hotel taxi to the airport (which is more expensive than uber) when actually we wanted to take uber to the airport. It would be better if they asked guests first before jumping into conclusion!

Near this hotel is great park, cross the street is the shopping moll, i have great room, but first feel when you come inside is darkness no naturally light, and everything is like from 70 is! Also food is nothing special!

They care in every detail, you can have a breakfast buffet. The place is located in a strategic place, you can find some malls around the corner. I recommend to stay here it's a good option.

Muy buen hotel, excelente ubicacion y cerca de las principales empresas del pais, asi como tambien gubernamentales. Buena ocmida, comodo y excelente servicio.

Pretty old hotel, which didn't adapt it so long. The equipment in Gym is more then 10 years and almost generally out of order. I can't imagine that management of some hotel like this don't wont to invest 5k $ to renovate equipment. It is not acceptable for the Hotel with 5 stars. Otherwise, location is excellent, rooms are clean, stuff is perfect.

On the last day, the area had a blackout. In the circumstance staff were incredibly professional - brought us candles for our breakfast, apologises and got the concierge to help us w our luggage down 6 flights of stairs.
They certainly did everything right when something went wrong.

Excellent place to stay in Quito at a good price.
This is a very well located hotel with all necessary amenities and great service. Recommended.

This is a great hotel - across the street from Quicentro mall. The staff was great and the room was spacious and very clean and comfortable.

There are NO WORDS to say HOW EXCELLENT the SERVICE at this HOTEL IS. ROOMS are excellent and location is premium, across from QUICENTRO with local shops not to mention supermarkets in case you need to buy local items like candy souvenirs etc. Room amenities are GREAT, internet is super fast and WI FI easy to connect. Staff is friendly and very helpful from the BELL BOY to the MANAGER at the front desk. I requested a wake up call and it was punctual and on the double!! Furthermore, last time i was there, was a while ago like 3 years ago and the staff remembered me, i guess Kisses chocolates goes a long way as a guest that really enjoyed my stay, i bring them chocolates every time. I totally recommend this hotel, price, location and not to mention how impeccable the rooms are. Thank you again.. Peter Bejarano Santa Barbara California

I was impressed with this hotel. This is more upscale than your typical Best Western. You will immediately notice the huge lobby and by the professionalism of their staff.

One particular aspect that caught my attention in the evening was their young female piano player. She played some classic hits from the 80s rather nicely albeit without singing.

This hotel is located in a great area for shopping and restaurants as there are many to choose from.

If you need a grocery store there is a huge one called Supermax that is about four blocks away.

As for the room itself, it met my needs. The air-conditioner/heater unit worked just fine. I did not experience any problems with the Internet connection. The hot water temperature ran consistently and I was able to adjust it to a comfortable warm position.

One thing that I was not aware of is that you may need to get a key from the front desk to operate the refrigerator and the safe box. I'm not sure why they have that requirement as it should be accessible for the guest at their leisure.

I had some friends visit me at different times and there was not a problem for them to come to the room. I appreciate the hotels flexibility of having visitors over.

Overall my stay was a wonderful experience. I would definitely return to this hotel.

Good value. Clean, comfortable rooms in a good location.

This place was absolutely amazing! We loved the location, the service was excellent, and the room was a perfect size for the four of us.

Though it could need an update for the price excellent and very friendly staff

If you are ever going to stay in Equator, stay at the Best western. it is the best, south east north and west. The people is what made it the best.
Best Western CPlaza Hotel, 00000 Shyris 1757 Y Naciones Unidas, 170150, Quito. We were in a position that needed the best from staff, they out shined all other Hotels and were very helpful and pleasant. I would always recommend staying there.

Very convienient hotel.
Well located and comfortable.
If wifi is a must, check wifi reception in your room, good signal not available in all rooms.
Nice breakfast buffet available.
Piano bar, restaurant and coffee shop available.

Nice people. Good service.

Buenos shows

Friendly staff, good prices, hell yeah im staying again and again.

I love it, very fancy and with a good location.

Ok

Very nice rooms and service

It's not 100% comparable with the Best Western Plus standard. But for an Ecuadorian Hotel it deserves the plus :-D
You have water in this hotel!! And it is always hot!!!
The staff is friendly but also not really plus standard.
The restaurant is very good, the room service very very slow!

Traveled for business and stayed here 3 nights. Excellent location, in the business center of Quito, near a big shopping mall where you can find everything (I forgot a few items I could easily pick-up here). Single suite was extremely spacious and for a price that would give you a dog house in Europe or the U.S. for that matter. Nice restaurants, casino, and people/staff are really nice but many don't speak English very well, but you can go by with most of the requests. Wifi was spotty in the lounge/restaurant but OK in the room. Highly recommended!!!