Wow great place. Swimming pool with water slide. 2 hot tubs. 1 indoor 1 outdoor. Game room. Tree house. Great to help kids run off steam. Conor store laundry room. Rooms are spacious. Clean .

We stayed in a 1 bedroom condo. The decor is original but everything functions. We had an amazing view of the mountains. The staff were great. We will be back.

Helpful people. This place is not new but it is well maintained. There are lot of updates. Multi unit structures are concrete build. Good place for families. Bus to downtown Banff stops in front of the complex. It is somehow affordable compared to other places nearby.

I love this hotel, feel homey. Swimming pool and slide are awesome. Outdoor heated pool is also nice. The gym is decent. For kids, there are big 4-storey playhouse located in basement (you can access from the basement car park). You can also lit the fireplace with supplied wood (although it is not easy to lit them). I would surely come back here.

I enjoyed my stay at the Douglas. It's about a 5 minute drive away from Banff Ave so it's nice and quiet. They provide complimentary bus pass so you don't have to drive your vehicle downtown. Rooms are nice and cozy.

We had a great room. A bit outdated but location was amazing. The chalet with loft was very clean and comfortable. Leave your car at the Resort and use the bus pass. Takes you everywhere you want to go without the hassle of finding parking!

Nice place. Our stove didn't work, BBQ was out of propane and lady at front was rude. But rooms were nice pool was great kids had fun

A perfect stay! Easily made us feel at home, with their home like resort. Excellent facilities. Grocery and Laundry is just few metres away and there is free access to swimming pools, Gym etc. Really loved it.

Loved this place. Felt very cozy and homelike. Rooms come with a kitchen and a variety of crockery, cutlery, pots, pans etc so visitors don't have to depend on restaurant timings and saves the cost of dining out.
Spotted some elks within the vicinity which was nice.

Chalets are small but cozy. Possible to sleep six people but gets very cramped. Resort itself is very nice with a swimming pool, hot tub, and small gym. Good for a mountain vacation.

Great swimming pool and slides!
Cool climbing gym!
Comfy beds and good sized hotel rooms.
Also good sized cottages!
Kitchens are an okay size.
I would definitely go there again

Had a pet friendly suite. It was considerably more run down than the photos on their website. I expected nicer. The customer service, waterslides and general layout of the suite were great though.

Stayed in a 2 bed loft room with a mountain view. I was very impressed by the amount of amenities and items provided in the room. The stove and dishwasher were very new. They provided all dishes, utensils, soap- everything you would need to cook. The outdoor hot tub was great, and the pool guy was a cool guy.

Our whole family loves it. Rooms are dated but functional. Each has its own wood burning fireplace, they provide the wood.

The complex is a bizarre maze of buildings and hallways connected through various renovations and additions over the years. Well signed, so we were never lost, but a little odd cutting through the parking lot so many time to get to the other amenities.

Young children love the amenities - huge two or three story indoor playground, water slides and outdoor hot tubs. The kids pool inside is too cold for our 18 month old to spend much time at. Though our kids get cold easy, so two of them wear shorty wet suits to all standard temperature pools.

Went here for a girls weekend get away. It was nice, but could have used some TLC. The sofa bed looked quite old and there was a lot of scratches on the walls and coffee tables, the room itself was also showing its age. I think this would be a great place for people with kids, as they had an amazing waterpark (did not visit but walked past) and the outdoor hot tub was very nice. There was also an indoor hot tub and pool. The staff were quite friendly and professional, but one complaint I did have was at 9am one morning we could hear someone in the halls (who we assumed were housekeeping staff) playing a radio loud enough to wake us up.

Was an amazing tucked away location. Very awesome if you have kids, loved the play structure and the waterslides. Cute little kiddie pool.
Loved the wood burning fireplace in the room. Would certainly go back.

First waterslide experience for our girls and they had a blast! Our loft room was cozy and met our family's needs comfortably. The indoor play structure is as good (if not better than) paid-for indoor playhouses (Shakers or JoSo, etc). Still a great place for kids!

It's a great place for families. It's not fancy at all. We stayed here for a girls weekend. It ended up being good because we could make as much noise as we wanted inside because we were in our own detached chalet. The single beds are a little small & not a tonne of room but we made it work. It could probably use a little updating & the maids should maybe dust the cobwebs in the corner. But it has lots of stuff in the kitchen & even has a dishwasher. We did have fun though!!

Very helpful and friendly staff. Room was great and cozy. Would definitely recommend.

Very cozey great place for relaxing or running around the resort with the kids lots to do without leaving. Price is fantastic views are amazing Staff was friendly Only down fall was we did not get a Pet room as there are only a few available so pre book Thanks these are great cabins for the family

A great place for families. Kids love the waterslides and pools. Nothing exotic about this place.

Was in town for a hockey tournament. First night of the stay the furnace did not work so it was cold. Had to have maintenance come in and fix the furnace the next day. Would of been nice to get a little bit of a discount at checkout. Other than that it was good

Booked a 6-person room for the weekend min January. Decent price for average local accommodations. Just don't expect luxury. Quick cab ride to access the restaurants and sights in town, which is great.

We had a Christmas party ( overnight ) here. Mediocre customer service. Furniture, flooring, and washrooms need replacement/renovations. I gave management over a month to respond to my concerns for our months. No response of any kind. The "do not care" attitude is hard to understand.
This place has charged from where you loved to go to where you avoid to go.

This was our 5th Christmas going to the Douglas Fir and we are planning to return. It is a wonderful place to take the kids. It is a very relaxing atmosphere in a wonderful setting

We had a great stay. Food to cook our own breakfast was included, kids loved the play park, waterslides and if course the outdoor hot tub. Complimentary bus passes were provided so we could take the bus around instead of driving.

The Douglas Fir Resort has excellent amenities for family's, with quick-service when we needed something in our room. The large family Suite was perfect for our extended family to all stay together.Tje heated underground parking was also nice in the winter.

Area and location are beautiful. Be wary of the staff, they have our team a difficult time when trying to apply a group rate. Free firewood for the fireplace in your suite. Be careful, it's super easy to set off your fire alarm in your room if you smoke the wood too much.

Quaint yet darling hotel. The rooms are spacious and have a nice kitchen. Great for multi day vacations. The view is spectacular!

Very comfortable, warm, and well-ventilated room with full kitchen. We quite enjoy making our own breakfast. Would be perfect if some basic seasoning and cubes of butter are provided.

Stayed in chalet 4 times over the last 15 years... Always off season. Wonderful every time. Great for families or groups of friends- came as three couples last time. Wood burning fireplace and pool/waterslide/indoor and outdoor hot tubs were the highlights. Waterslide pool was little chilly. Thanks!

The Douglas Fir Resort & Chalets is overall very nice. It has a great waterpark and clean and well maintained rooms. The staff is very friendly. I would recommend this hotel to others.

I only used the laundry facilities and store (I was camping at nearby camp site). When I called, at the suggestion of the city information center, I learned that the laundry is operated by a separate vendor, but the Douglas employee was able to provide all the info I needed. They like you to start your wash 90 minutes prior to closing time, which is overkill unless there are no machines available, but no one was in the facility enforcing that on my visit. Equipment was all clean, working and in good order. There are about 5 or 6 washers and an equal number - or more - of dryers. Prices are better than at the in-town laundromat, though they don't offer the full services offered in town (wherein they'll wash, dry and fold for you, but at a very dear price!) There's a large folding table and you can get coins and detergent at the store next door.

We only stayed late one night as an emergency room while travelling. Rooms seem clean, relatively quiet, and family friendly. We plan to return this fall with our children and my parents for a family holiday, as the room's full kitchen should allow us a camping like independence, while being weather proof.

The facilities are fantastic for families but the staff lack hospitality. My favorite example was being denied breakfast. If you want breakfast you need to specifically ask for the breakfast package when booking and ensure that you do so 2 days prior. We extended our stay, payed the rate that includes breakfast but we did not specifically ask for the breakfast package when booking + we missed the 2 day window = no breakfast for us. I spoke to the Manager Perry, seems he is the driving force of the cultural ban on hospitality.

This is the perfect resort for family fun. You can cook your own food as well as water slide and kids fun. Close to Banff town. Very clean good service would recommend staying in this resort while you are visiting banff.

Nice room. Clean and spacious. Good kitchen facilities although we didn't actually cook anything. Love the outdoor hot tub. Shuttle bus down to the town is really useful as it's a steep hill!

Very nice with everything you need on site. Friendly staff. Close enough to the central district to be convenient but far enough to be away from the crowd

Very clean room, pet friendly rooms are available. We did not access the facilities, only stayed overnight. Toiletries provided in the room. There was also an oven, mini fridge, and microwave.

Douglas Fir Resort is an ideal place to take a young family to in Banff. We have a 5 year old and a 2 year old and normally any excursion outside of our house is filled with dread. Douglas Fir has all the amenities you need. (Grocery store AND liquor store on site). The staff was friendly and check in and check out was painless. Would definitely recommend again.

Beautiful location. Beautiful views. The two bedroom A-frame chalet was clean and private. Rustic furniture and decor. Enjoyed the wood burning fireplace.

Lovely place to stay. Very close to town center, but isolated enough that you don't get the crazies at night. We had two chalets for a bachelorette. Appreciated the fact that there were waterslides because deep down we are all children.

They just upgraded their WiFi, it's actually usable! Bathrooms are well lit and the rooms are a decent size. Great amenities for children with water sides, pools, and a giant play structure. Nestled in Banff with lovely mountain views surrounding you. Only real negative is the bad mattress and dated kitchen and furniture. I think

Location was great and the view was amazing. Also has a fairly large pool/ water slide for family to enjoy

We had a great view from our chalet balcony. The space was clean and comfortable. The ice machine is somewhat inconvenient from the chalets but of course you can just bring your own ice and throw it in the fridge freezer. Enjoyed our stay!

The resort is beautiful. The only reason why this is getting a 3 star review is that when I was last here the wifi was aweful and practically unusable.

Our weekend stay at Douglas Fir Resort was great. The amenities were perfect for families, including the full kitchen, water park and indoor playpark and there is even a grocery store at the resort. We stayed in a studio room and there was plenty of space for the kids to run around in, unlike other Banff hotels we stayed at. Would definitely recommend for families.

The location was nice. You are surrounded by mountains but the rooms were pretty run down for the price. Also it stated free wifi but the Wi-Fi didnt work the whole time we were there. It was a perfectly okay location to stay at but nothing fancy.

I love that they were upstairs and how it was they had like a whole gigantic fridge and then have like a pillow pet thing from the curtain and had everything that I can to cool TV and play land find a water slide and a workout room thing in a game room it was pretty much you can pretty much live in the house it was like and then good

Location is a bit outside downtown Banff, but complimentary bus transport is available. Our room was a suite with a full kitchenette (with dishwasher, but no detergent...?) and was very spacious. Fireplace with wood provided was a nice touch. Room was quite warm, but did have a small a/c unit inside (possibly not big enough for the room: our kids, sleeping at the side farthest from the unit, complained they were too hot all night). On-site grocery store is convenient for anything you forgot to bring along.

Easy access to town of Banff and surrounding attractions, comfortable and clean accommodation with great amenities for kids. The breakfast kit is well worth it. We enjoyed being able to make our own meals and spend more time enjoying the pool, waterslides, and local attractions. The staff have been lovely and polite. We wouldn't hesitate to stay here again. Thank you!

The kids will have fun there, guaranteed!!! But the place is starting to look run down. Some renos on the units are in order.

Stay was great. Unlucky that the water slides were closed on the second day. Kids still had a blast.

Room was nice, accommodation amenities good, staff friendly, on weekdays waterpark only open from 4pm, which was too bad...

Awesome stayed here twice, the city bus pickup is across the street and the drop off is right out front, you get free public transport and heated underground parking

Rooms were dated but well kept. Pool and play structure were awesome. Would stay here again.

Family Place, Rooms adequate, price for room average, Staff is nice.

We had been going here with the kids for years. It is a lot of fun for the young ones. But, over time they have done nothing to make the rooms nicer. It is the exact same old dirty upholstery on the dining area seating as it was 10 yrs ago,there has been no upgrading whatsoever. Considering the cost of staying you'd think they would re invest the money into the rooms. We had started staying across the road but unfortunately, we were too late when booking. Like i say ,if you have small children this is the place to come with the water-slides and weirdly shaped hot tub. As for us after many,many, years of Douglas Fir we will be staying elsewhere in the future.

We absolutely loved the room! It was nice to have a kitchenette, but the best part by far was the in-room fireplace.
The staff were friendly and helpful in guiding us around the resort as well as the town.
The pools and waterslides are also a nice touch. There's a small store attaches stocking anything you have forgotten at home. And bring quarters for the lockers!
Overall, I recommend this place to anyone looking for somewhere to stay in Banff.

Lots of accommodations for family including an amazing play area, waterslides and outdoor play area, different room layouts including with kitchenette, very well-appointed store (priced as you might expect). Didn't check if the barbecues are operational. Great if you're trapped on a rainy day... except that many of the rooms are a (quick) outdoor walk from facilities. Staff was quick and helpful with requests. Quick access to town, but would take quite a while on foot (but doable).

This place is charming and rustic. Right from the start hand carved wooden sculptures of Park Wildlife greet you upon entering the parking lot. My room had 3 queen sized beds, 2 upstairs and 1 downstairs. Our also came with a fireplace and nice balcony backing onto the national park. It also has a great water slide that my kids enjoyed. I would give this a 3 star review for the accommodations, but the views and seclusion are worth another star.

Good value for money.
We stayed in a family chalet which had everything we needed. 3 Queen beds (comfy not old) and a small living area. The kitchenette was tiny but had everything; full size fridge freezer, cooker, m/wave, coffee machine, dishwasher and was supplied and topped up with dish soap, coffee, tea, kitchen paper towels and dishwasher tablets.
Good size bathroom with great shower and, again, supplied and topped up with quality products including tissues and mouthwash.
Great views of the Rockies from our balcony.
There was a large BBQ area, dedicated parking space and excellent amenities; an indoor play centre, pool, hot tub, waterpark and outdoor hot tub.
Free WiFi across the whole resort (although painfully slow at times).
The shop onsite is very well equipped and no more expensive than Banff itself. There is also a liquor store; I didn't go in but it looked well stocked from the outside. The coin operated laundrette looked like it had plenty of machines too.
Everywhere was very clean and well kept. We left some pans in soak (after cooking our complimentary bacon & egg breakfast) and, when we returned from a long day out with a scrubber to clean them, we discovered the cleaner had emptied the dishwasher, reloaded it, scrubbed and added the pans then put the dishwasher on again so we had clean pans when we got home. What an awesome surprise.
Another great touch was free day roaming bus passes if you asked for them in the lobby. These enabled us to hop on and off all 3 bus routes and got us everywhere in Banff from right outside the resort entrance. Most of the bus stops have route maps and tell you how long the wait is for the next 2 buses so you don't even have to wait around long.
All in all the Douglas Fir was great value for money.

Great location about a 10 minute drive from downtown banff. Banff bus pass included in price.
1 bed loft condo easily sleeps 6. Living area furnishings look a bit dated but bedroom and bathrooms fine and very clean.

I would like to thank the Douglas Fir for the wonderful time we had from the 30th of December to the 3rd of January for New years 2016 with our daughter and son in-law and grandchildren it was great we loved our room we enjoyed the staff very friendly and didn't both with us, if we didn't want to have our room done right then just relaxed. If we come next year want to have that room again.

Thank You
Gord & Marlene

Its everything they claim to be. "Glamping"!
Camping without getting dirty. Breakfast in room is perfect! We came here for a laid back retreat. We like to camp. We like hotels. This is the middle. Super clean. Perfect...you can chop your own wood or they do it. And two minutes from center of activity

a great spot to take the kids. Lots for them to do. However, we were very disappointed in the quality of beds. The pull out couch was extremely uncomfortable. The kids didn't sleep because they could feel the springs. Therefore us adults didn't sleep either. We've been going back for years but it doesn't seem they are up keeping the rooms. Also, the playroom had screws hanging where kids play.

This was the first time i visited douglas fir resort & chalets, we booked 3 room chalets the chaltet was very nice n maintained but it was small for what we paid for but otherwise it was great the service was nice they have nice fireplace and the chalet was warm n clean. great room service.

We have been going there for 10 years now, the kids absolutely love it. Problem is, over the years the facility is becoming worn down and it's not being repaired. We just stayed there and our cabin was in a state of disrepair - exposed drywall with mould growing on it, filthy toilets that they never cleaned even after I specifically asked them to, damaged furniture, stained and worn out carpets and bench seating at dinette (bench seating had separated from the wall and was unstable), exceptionally poor wifi, and the list goes on. Will we stay there again? Yes, because the kids love the Playzone (also needs extensive repairs) and the water slides. I feel the reason why administration doesn't seem to care about the state of DFR is because they know parents will stay there b/c their kids love it, in spite of it's poor condition. Very disappointing.