 5 848 reviews

Embassy Suites by Hilton Birmingham

2300 Woodcrest Place, Birmingham, AL 35209, United States Access

Embassy Suites by Hilton Birmingham

The Embassy Suites Birmingham Hotel is a full-service, up-scale, all-suite hotel located just minutes from the many attractions of Birmingham, Alabama. Only one mile away from our hotel, you'll find the Birmingham Zoo, Birmingham Botanical Gardens and Vulcan Park. Venture a few more miles from our hotel and you'll find even more things to see and do in Birmingham, AL including: Sightseeing in downtown Birmingham, Shopping at the Summit Shopping Area, Riverchase Galleria Shopping Mall, or Brookwood Mall, Inspiring exhibits to browse at the Birmingham Civil Rights Institute, Family fun at Alabama Adventure (formerly Visionland), Great music at Verizon Wireless Music Center - Oak Mountain, Exciting races at Barber Motorsports Park or Talladega Superspeedway, A unique 50-ton iron statue at Vulcan Park and Museum, A relaxing round of golf at Robert Trent Jones Golf Course or the Birmingham Country Club, Beautiful artwork at Birmingham's Museum of Art, Hands-on science exhibits at the McWane Science Center, Expos or conventions at the Birmingham Jefferson Convention Center, Alumni games or college visits to the University of Alabama at Birmingham (UAB) - Legion Field. The hotel is also located only a few miles from Birmingham International Airport (BHM), and we provide shuttle service to and from the airport. Besides convenience to all Birmingham, AL has to offer, guests of the hotel will stay in beautiful two-room hotel suites with separate bedrooms and spacious living rooms. Guests will have their choice of one king or two queen beds complete with 250-thread count Sleep Essentials™ bedding, and will enjoy amenities such as a furnished living room, two flat-screen televisions, two telephones, a mini-fridge, wet bar, microwave and more. All Guests will receive a complimentary cooked-to-order breakfast and can enjoy our Manager's Reception with complimentary light snacks and beverages each night. Our full service hotel helps you stay connected to h

Centrally located to all Birmingham's major attractions, the Embassy Suites Birmingham Hotel is close to Birmingham Zoo, Birmingham Botanical Gardens, Downtown Birmingham, Vulcan Park, Birmingham Jefferson Convention Center, Birmingham Civil Rights Institute and the Summit Shopping Area. Our Birmingham hotel is 3 mi from downtown Birmingham, located off Red Mountain Expressway (Hwy 31). The hotel is accessible from interstate 65 and 20/59 and adjacent to Homewood and Mountain Brook.

Hotel

  • Internet
    FREE WiFi
  • Transportation
    FREE airport shuttle
  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-in
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Valet cleaning
  • Valet same day dry cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Family plan
  • Pets welcome
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Multi-line phone
  • Speaker phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Special features
    Balcony/Lanai/Terrace
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Full kitchen
  • Kitchen
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Racquetball
  • Racquetball court

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Kitchen facilities
    Barbeque grills
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 16:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 17 years of age and younger stay free in their parent*s room when using existing bedding

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 11
  • Number of Sleeping Rooms: 242
  • Largest Meeting Room Size: 4704 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 8 48 reviews

Patrick Roberts
1 year ago – Google

10

There is a lot of bang for buck here! Average to slightly above average prices, along with the amenities was great. Free breakfast, free happy hour drinks. Beautiful scenery! Rooms were very cozy, but you could tell they haven't update in a while/need a repair man. Nothing that really stood our or was dangerous, I'm just a meticulous kind of guy and notice small things like temporary repairs. Having the Ruth Chris in the building was great! Employees were very kind as well. Great location to all the shops off hwy 280 and the quaint city of homewood!

Randy Hughes
1 year ago – Google

4

The evening "reception" was pathetic. One bowl of Goldfish Crackers and one bowl of potato chips. Only two treadmills in their fitness center and neither one worked. My room was missing the coffeemaker until I requested one. Breakfast was good and I liked the Ruth Chris restaurant in the lobby. Room was clean and mattress was very comfortable.

Mary Bonno
2 years ago – Google

6

Room smelled strongly of cigarettes, mildew in grout and on safety handle of bath. Daily maid service did absolute minimum each day. Curtains had large stains, as did the chairs. There was some sort of construction going on somewhere inside, as I could hear the power tools and hammering until 830 pm. Other than the room, the hotel was nice. Restaurant is very good, but expensive. Daily made to order breakfast and evening social hour are both pretty nice with a good selection.

Casey Glanzer
2 years ago – Google

5

Have stayed at this hotel several times over the years, including business meetings. Most recently stayed for a few nights and overall - excellent service, but the hotel needs to be renovated. Great location. For the rate I would expect them to make some updates.

livvy4176 thomas
2 years ago – Google

9

Driving home to Kentucky from vacation in Pensacola. Got checked in quickly desire a ton of people here. Room was extremely nice. Big and roomy. Nice friendly staff at every turn. Complimented snacks and drinks down at the lobby in the evenings were a nice surprise, then we even received snacks and drinks delivered to our room. Pool water was a little chilly but a ton of kids were swimming, it was a little loud and hit took was crowded, but there is an adults only swim time between 10 and 11 so you can get a quiet swim in. Definitely a kid friendly hotel. We will be back because everyone was so nice!!! I could go on and on about the service.

Megan Gray
2 years ago – Google

5

The hotel was clean and the staff was nice. The bed was comfortable. The rooms were in need of renovating and there was a huge patch of mold on the ceiling by the air vent in the bedroom. There was a lightbulb out in the already dark bathroom that we told the front desk about, but they did not replace it. The pool was too cold to swim in, which is a bit ridiculous in July. This meant that everyone was trying to get in the spa, including young children. Breakfast was good, but more staff was needed to keep the area clean. More staff is also needed at the front desk. I had to wait in line every time I went up there. Skip Ruth's Chris Steakhouse. Its not worth it and don't rely on the accuracy of their online menu.

Ken Keith
2 years ago – Google

6

When properly supplied, the breakfast service is the best in the entire county! However the check in time is way to late, 4pm. Better communication between housekeeping and the desk is needed. Also the trash cans out front and in lobby were always overfilled. Needed out front is a covered smoking area with seating. While there we had a problem with the TVs changing channels on their own. On a personal note, James Spann is one of the best, if not the best weatherman in the country. While traveling, keeping track of the weather is very important. This hotel chooses to overlook this.

Fallon olk9
2 years ago – Google

8

Beautiful clean dog friendly hotel. However, cleaning services and supplies for premium suites had to be requested multiple times on my last trip, and I had two negative run ins with cleaning staff (one that screamed and ran from my 25 lb mix breed puppy for absolutely no reason and another that entered my suite without warning while I was still in a towel from the shower). The one saving grace to the stay regarding service though was Amber. She made sure that my room was stocked on her shift and really went above and beyond to make things right. Please. PLEASE. Give that woman a promotion and let her hire more people just like her. 😊

Travis Prange
2 years ago – Google

7

It's an older embassy suites, and while adequate is probably on the lower end of the ones I've stayed at. Nothing is wrong with the hotel but the TV's are old, the appliances are old, and it just feels like it's not a hotel in its prime. The staff are excellent, hence the 4 star review. Fairly clean considering the age, and the area is so-so, not great but not bad. Adequate is the best word for this hotel.

Travis Prange
2 years ago – Google

8

It's an older embassy suites, and while adequate is probably on the lower end of the ones I've stayed at. Nothing is wrong with the hotel but the TV's are old, the appliances are old, and it's just feels like it's not a hotel in it's prime. The staff are excellent, hence the 4 star review. Fairly clean considering the age, and the area is so-so, not great but not bad. Adequate is the best word for this hotel.

Diane Willis
2 years ago – Google

7

The staff were very helpful and friendly. We ordered room service and it was very good. Spacious room with comfortable furniture. I am disabled and parking was a challenge but once I got into my room I was comfortable.

Patrick B
2 years ago – Google

6

I’m a fan of staying at Embassy Suites. However, this location kin of disappointed me. The atmosphere was dark, the decor seems outdated. My room smelled stuffy and the ceiling in my bathroom had pealing paint due to moisture damage. For $199 per night I expected better quality of appearance. The staff was very welcoming and accommodating. 5 stars to the staff. 3 stars to the overall appearance of the hotel.

Rick Wood
2 years ago – Google

6

The staff is absolutely great, friendly, and over-worked. Management needs to hire more help to assist the current staff. The cleanliness was sub-par. Looked like the steps and walk ways in the main entrances have not been kept up for over a month. The breakfast staff were busting their butts and could not keep up with the crowd. Very under-whelmed with this particular Embassy Suites. Rooms were old and need updated to include a new HVAC system. However, all that said...You won't find a friendlier staff. Thanks for your assistance.

Stacy Whitehead
2 years ago – Google

4

I'm giving this hotel 2 out of 5 stars because my experience there wasn't good at all! The friendliest people were those at the front desk. The bartender was rude and so were the cooks/servers. After one of the female cooks told me to wait in line for an omelette, she took her sign down and said "I'm done, No more! It's 10:30." I was literally the next person in line. The bartender looked and acted as if she were under the influence of drugs. Was very rude and snappy with us. The coy pond is a beautiful set up in the lobby though. Wouldn't recommend this hotel to anyone!!

Ben Huston
2 years ago – Google

9

Very nice hotel. Check in was very busy but they moved everyone through quickly. Rooms are very large and well maintained. Staff has been excellent. I had a small issue with the room when I arrived and the text message from the manager was extremely easy to reply and they took care of it right away.

Christian Halstead
2 years ago – Google

5

Large Rooms. Needs to be cleaned and remodeled. Smells of mildew. Missing shampoo in room. No creamer. These are basics. Staff super friendly! The nicest. Pillows on bed aren't comfortable.

Ryan Guest
2 years ago – Google

8

I was impressed by this hotel... very nice grounds inside - almost felt like Hawaii with all the greenery. The rooms were only OK, but fantastic evening reception with free food and drinks, plus amazing morning breakfast. Made to order omelettes!

Traci Gill
2 years ago – Google

9

Had a business dinner at the restaurant. It was wonderful. Waitstaff was right on top of everything all night. Afterwards we went and walked through the canter of the hotel which is beautiful. Who knew that a hotel could have such a charming little park set up in the middle of it.

Rahul Ravichandran
2 years ago – Google

9

Good location to downtown and lot of good places to eat around. Big enough car parking lot. Clean rooms. Decent breakfast and great happy hour. It would be even better if they improve the quality of snacks they serve during happy hour.

jeremy bailey
2 years ago – Google

7

This is a unique embassy suites! Jungle atrium theme sets it apart from so many other embassy suites. Great staff, very busy happy hour so get there early. Breakfast was nice, but not as outstanding as some others. Rooms were great as usual. Everything you would expect from Embassy Suites.

LJ Swain
2 years ago – Google

10

Great service rooms clean. Is just the best man like you can't get no better than that. 10 out 10 it's just the best man. Just the best. Affordable but you get more than what you paid for.

Scott Hanks
2 years ago – Google

7

Overall, the room and the hotel were nice. I really enjoyed the koi pond that meandered through the lobby. The free breakfast was also very good. For some reason, there was only one towel in our room, but it was no problem to have more brought up.

andrew rehbein
2 years ago – Google

7

Located just of the highway for ease of access. With an Exquisite breakfast buffet and evening cocktail happy hour. Access to a pool is nice for families. The Only Fault worth mentioning is all rooms face the atrium so sounds Associated to evening events tend to carry even to the 8th floor.

Ian Dromey
2 years ago – Google

6

It's a large hotel with a Ruth Chris steakhouse inside. The building is nice and it has a large covered atrium that all the rooms face on to. I stayed in a suite. It had a front room with desk and couch. There's a pretty good free breakfast where they'll cook you an omelette and a manager special in the evening with a free drink. Only 3 stars because I was disappointed how dark the rooms were and the maintenance was substandard. My closet was falling apart and the bathroom ceiling was poorly patched and there was mildew in the bathroom and on the shower curtain. I'll choose somewhere else next time.

William Josten
2 years ago – Google

7

Very comfortable. Not right in downtown which is good and bad. Had to take a cab to get to meetings, but it was very quiet. And it honestly didn't take long to get downtown or to other attractions. Extremely friendly and responsive staff.

Lynette Coley
2 years ago – Google

8

We evacuated from Florida for hurricane Irma and were able to Bring our dogs. They have free drinks everyday for 2 hours in the evening. Our room was super spacious, king suite. It had a microwave, mini refrigerator in a Keurig coffee maker. There were also two sofas with pull-out beds. Also, every room has a balcony!

Kendra Poe
2 years ago – Google

10

Absolutely the best of the best! Its literally like home away from home.. Huge rooms, comfortable beds, indoor pool and hot tub, Big bathrooms, great room service, but the best part is that it is AFFORDABLE! And if there is one around and I have to be out of town, you best believe that's where I'll be staying!

Amber May
2 years ago – Google

10

We only had a short night's stay but everything was excellent. Easy check in, very accommodating with our dog & low pet fee. The beds were comfortable & we had a great nights sleep.

Darlene Cutler
3 years ago – Google

6

Room was very nice! Housekeeping was slamming doors while cleaning and when I mentioned it to them, they continued to do it. Also room only had 2 towels, no floor mat, no hand towels, and had to go to front desk to get. My boyfriend and I have been Hilton Honor members for over 7 years and the front desk wouldn't allow us to use our late checkout and was rude about it. The food was great, and loved the free happy hour!

JD Kwo
3 years ago – Google

9

Man I loved it. The breakfast and the food was very delicious. The rooms were very well designed. The beds seems to swallow one up when slept in. Very comfortable stay. When I used their gym I felt absolutely rejuvenated in body and mind. After that, their Jacuzzi help and warmed my sore muscles and body, I felt soaked to the bone!(In a good way) Overall, I would highly recommend this embassy to any traveler. I can GUARANTEE they will have a delightful stay.

Quentin Seaborn
3 years ago – Google

10

Great parking, great complimentary breakfast. Rooms were ok. Friendly staff. Absolutely no discounts on group rooms. Attended a family reunion with over 60 members and couldn't or would not let me get the reunion rate. I would still use embassy suites again, a top notch name brand

harry cook
3 years ago – Google

5

Not our first stay at an Embassy Suite but never before at this location. Room was difficult to climate control?? Bed leaned to headboard which was really annoying! And pillows were super soft, in this case was bad too! Food and drinks at supper time were free but they were not good at all!! Breakfast on the other hand was scrumptious! Hand made omelettes were amazing and fresh fruit. Enjoyed this part of our stay!

Dexter Davis
3 years ago – Google

4

My wife and I began our stay at Embassy Suites on Sunday, June 18, 2017. It is now Wednesday, June 21, 2017. Each day we have had to call for towels and for trash to be emptied. There has been no housekeeping unless we requested it. My wife sent a text to the front desk requesting housekeeping and received a text back saying that housekeeping said if we remove the Do Not Disturb sign that they would come in and clean. My wife sent a text back informing front desk that we do not have access to a Do Not Disturb sign. That was housekeeping's excuse for not cleaning our room. It is now 4:30pm on June 21, 2017, an hour since today's request. For the cost of the rooms, the rooms show excessive wear.

Anime Ninja
3 years ago – Google

10

I love the idea of the indoor garden! I also like the koi fish river very creative. The people are very nice. Also the breakfast buffet has a wide variety of things to eat! The only thing that I do not like is the thin sheets for the fold out bed. I would suggest asking for extra pillows and 2 blankets because you have better air conditioning in the main room.

Lindsay Metzger
3 years ago – Google

7

We stayed in embassy suites Birmingham, in room 607. While the staff was lovely and helpful, and the atrium beautiful, the room was poorly lit. One of the bathrooms had a faulty connection and we had to staff a floor lamp in too have reliable lighting. The air conditioning was incapable of moving air at all. We set it to 68, but I'm certain it was never below 75, making it uncomfortable to sleep. The balconies were tiny, with shaky railings, so I wouldn't let the kids out on them. For what it was supposed to be, the beds were not comfortable at all, but hard and somewhat lumpy. An excellent staff cannot make up for a faulty facility.

Jennifer Manhave
3 years ago – Google

7

The service was great and the food was good. They gave the kids fish food to feed the koy. The cooking staff gladly gave us all the information we needed​ to eat gluten free. Our room was spacious. The AC didn't work very well. The light in one bathroom wouldn't turn on. We could only get one TV out of three to work. Overall it wasn't​ a great stay but the service was very polite and helpful.

Tia Wheeler
3 years ago – Google

6

Room was well appointed and clean, but ageing. The bathroom needed a deep cleaning. The king sized bed was actually a queen size. Great breakfast. Quiet location.

Briana Simmons
3 years ago – Google

5

My son and I stayed here Friday night. I'm 8 months pregnant and I had to walk a long distance because there were no close parking spaces. I think they need to have a few parking spaces for expecting mothers. Also, when my son and I went down to eat breakfast, we got our food set it at a table and then walked about two steps to get our drinks. Some guy ate a piece of bacon off of my son's plate. Like who does that? I was so pissed. Hotel staff apologized and said that they had problems with those same guys the night before and had to call the police. They cursed the police out and the police couldn't do anything because it was private property. The hotel and rooms were very clean and the staff is very professional.

Good Times Panda
3 years ago – Google

9

We got checked-in in a flash and made our way to a very spacious room with a neat little balcony on the 4th floor. The room was well laid out, sperating the bedroom and the living room/office type area. We enjoyed a few complimentary drinks from 5:30pm to 7pm, went about our business and went to bed. The bed was nice and soft with excellent sheets. In the morning we had a full breakfast and checked out. The only grievance I would take up with Embassy Suites in Birmingham is the parking... A little in the back a little on the sides and a terrible lady out in the back. 10/10 would stay again!

Erin Hale
3 years ago – Google

9

The rooms were very nice! We had a two bedroom suite which had two double beds in one room and a pull-out couch in a separate room. All the rooms opened up to the inside of the atrium, getting it a very classic atmosphere. The breakfast bar was to die for! They had somebody making omelettes and pancakes for us. The staff was wonderful and very helpful.

Stephen Pridgen
3 years ago – Google

10

Great hotel! The lobby is beautiful, staff is helpful, and the rooms are clean. Couldn't ask for anything else. I highly recommend this hotel!

Fran Smitherman
3 years ago – Google

4

Unfortunately it was not the experience I expected it to be. Checked in, room was ready and appeared to be very nice - we were even given a nice goody bag with bottled waters and snacks upon checkin, so all seemed very promising _ until I had to kill a small cockroach in the slightly-mildewy smelling bathroom. Didn't tell the little guy I was traveling with - decided to let it go. Then a dog started barking incessantly in the room next to ours. I called the front desk, was assured they would take care of it. Called back about 30 minutes because dog had not stopped - they said no one answered. It was getting close to 8:30 at night at this point and the dog kept going (and then I had to kill a SECOND baby roach in the bathroom.) Told my little guy we were packing up and heading to the front desk to request a new room. While we were in the lobby we noticed a large dead roach outside of Ruth Chris that no one was attending to (so three roaches seen in a matter of about 2 hours.) The front desk (Ryan in particular) were VERY nice and did secure us a new room (it even had an air purifier and a coffee pot, something that had been missing in our room.) No barking dog, nicer bathroom, no bugs. All in all the place i very beautiful but it had a circus like atmosphere and was loud and crowded (it echoes no matter what floor you are on.) The breakfast and evening receptions plus free wifi and free parking were great draws and everything in me wants this to be a hotel I would bring my family back to again - however, overall I would say it was a disappointing experience.

Ingrid Ruiz
3 years ago – Google

6

The room was worn and missing things (only one thin extra blanket and no suitcase stand). Breakfast was pretty good, the evening reception was adequate (focus on alcohol, not food, so it was nothing much.) Restaurant staff were lovely; front desk staff were not.

Don Sternhagen
3 years ago – Google

10

Updated spacious rooms. Fantastic free breakfast. Friendly Staff. Good Pool Area kids and family all had a great time.

Jaime Davis
3 years ago – Google

5

Room was large and clean although somewhat dated. Staff at front desk very helpful at check-in. Pool heater broken so my family unable to use it. Staff at breakfast and reception incredibly rude and bordering on discriminatory. At breakfast we witnessed them asking only people of a certain race for their meal vouchers and at reception I was singled out of the line of 20 people to provide proof I was over 21 (I'm 40 and obviously so) and a guest. It was even implied that I was lying about both. Overall, our stay was okay but I don't know that I would stay again.

Andrew Morgan
3 years ago – Google

10

This hotel is in a great location to visit Samford University. The room was clean and staff were friendly. There is free parking. While there isn't a free breakfast there is free coffee in the room. Across the street is a wonderful shopping center and coffee shop called O'Henrys

Lindsay Walsh
3 years ago – Google

7

Would have given 5 stars for customer service. Only reason I gave 4 was because we could never get into our room with the keys. Maintenance always had to let us in. Friendly front desk and hot breakfast was a great way to start our day!

Tyler Loyd
3 years ago – Google

9

Had a great experience with the restaurant staff. They were very attentive and extremely fast service. I'd give it more than five stars but unfortunately that option doesn't exist yet

Tammy Persky
3 years ago – Google

9

Love how open Embassy Suites is, instead of long dark corridors. They have a great breakfast, made to order hot breakfast made on the spot as well as other breakfast foods. There is something to please everyone. Enjoyed our stay.

Brian Weintraub
3 years ago – Google

10

I work at the hotel as a bellman and absolutely love it. The management is awesome, the building is really pretty, and everyone there is so nice and friendly. It's an awesome place to work! Also it's an awesome place to stay. The beds are very comfy, the breakfast is very good, the evening managers reception is nice, and all the employees want to make sure you are taken care of and hope you have a pleasant stay!

Chris Freeman
3 years ago – Google

7

I've stayed there a dozen times. It's always VERY busy on the weekends and can be loud. There are a lot of locals that seem to make it a destination, so plan on a lot of small kids running around and tracking water from the pool. It can also mean long lines at the breakfast buffet. The Manager's Reception is not on the same par with many Embassy Suites. On the upside, there is a Ruth's Chris Steakhouse on-premises.

jane van
3 years ago – Google

10

We stopped for the night while traveling. It was a very beautiful hotel. The breakfast was great! They supplied us with a crib for our baby and we had a small dog with us. The cleaning lady gave us treats for him without us asking, which was sweet. The bed was very comfortable! The most comfortable bed and pillows in any hotel we've stopped at. Great sleeping, easy to use coffee machine. Overall we were extremely satisfied customers.

Emilia Anderson
3 years ago – Google

6

This hotel is just ok. I only stay here because my company has an office right next door, so I can walk to and from when I'm in Birmingham for work. This place needs a major face-lift. It reminds me of a hotel that you'd find in Disney World...with the rooms surrounding an open atrium area with plants and water. Weird smell as a result. Rooms are hit or miss. One time I had a REALLY dingy room with mystery stains on the floor, but other times it has been better. The breakfast isn't even worth eating. Very standard, unhealthy hotel fare. It does get a point for having a Ruth's Chris in the lobby. Makes dinner pretty convenient, and who doesn't love a Ruth's Chris stuffed chicken breast. Best thing on earth. The service is quite good, so they get another point there. The folks at the front desk have always been friendly and helpful, and I like that they actually text you to make sure you've had a nice stay etc. Overall, it's a very average hotel. But price is right for what it is. I know I'll be back, so I would love to see it get a makeover in the near future!

Ivan yhbg
3 years ago – Google

10

Nice location right off a main thoroughfare. Rooms were a decent size. Although the toilets required some handle holding in order to flush. Overall though, I would stay here again. The staff at the front desk were very friendly. My family was approached on more than one occasion, that if our stay was not going well to please let them know. We were greeted with the HHonors bag upon check-in, which was nice. The breakfast and dinner/snack offerings were really nice. The bartender stole the show though. Great personality, very engaging and provided really good customer service. The other staff were very attentive to keeping the area up so that no one really had to wait for a clean table. We ate a Ruth's Chris in the facility. It was my birthday. I've never eaten at one before. Although the ambiance was nice and the staff friendly, the steak was just OK. We often eat at J Alexanders in San Antonio, I've never been disappointed with their steaks. No knock on the hotel though, its not their fault.

Jared Powers
4 years ago – Google

8

The staff and service was exemplary. The room was extremely clean, however, the facility felt aged. Also, the door bolt was falling off the door when I arrived. Overall, a good stay.

Drew Cunningham
4 years ago – Google

8

Great free breakfast and free happy hour. Huge room. Free WiFi. Solid hotel

Julie Khushalani
5 years ago – Google

7

We were here only for the weekend but really enjoyed our stay. The breakfast service was very good and so was the social hour in the evening. The rooms are very clean and big. I would have liked a good view out of the window but the way the hotel is built around the center garden... I thoroughly enjoyed stepping out of my room and walking outside around the balcony. Overall highly recommended.

Tony Walters
5 years ago – Google

4

Not a true Embassy Suites like others I stayed at. It was a little run down. The rooms were bland and worn out. I was missing a door on my dresser, etc. There is only a Ruth Chris steakhouse in the hotel and its way over-priced for the location. So, the only food to eat is $15-25 appetizers and $40-80 dinners. There is a pool inside over-run by kids and parking is horrible. Front desk was nice. I am not returning.