 5 835 reviews

Embassy Suites by Hilton Charleston

300 Court Street, Charleston, WV 25301, United States Access

Embassy Suites by Hilton Charleston

Centrally located in downtown Charleston WV, Embassy Suites by Hilton is just minutes from Yeager International Airport and Interstates 64 & 77. Fully renovated in 2019, accommodations include two-room suites with separate living and bedrooms, WiFi access, complimentary Evening Reception with beverages and light snacks, and our lavish breakfast buffet with Cooked to Order station is included with every stay. Embassy Suites is steps away from Charleston Convention Center & Coliseum, Town Center Mall, Clay Center, specialty shops at Capitol Market, Appalachian Power Park, theater and many dining options. The State Capitol district and other must-see areas are just a couple of miles away, making Embassy Suites a wonderfully convenient and comfortable location from which to explore Charleston and the surrounding areas. With over 13,000 square feet of event space, we are the location of choice in Charleston when traveling for events, business or pleasure – expect more at Embassy Suites by Hilton Charleston WV!

Embassy Suites is conveniently located in the heart of downtown Charleston across from the Town Center Mall, 2 blocks from Charleston Convention Center, half mile from, river front. The hotel is just minutes from Yeager Airport, State Capitol Complex and many other local attractions. Ready access to all major interstates and highways makes Embassy Suites the most convenient location in Charleston. Whether it's sports, shopping or just fun, the Embassy Suites Charleston is perfect for everyone! Just a short drive from the hotel you will find, the Appalachian Power Park Stadium, Laidley Field, Tri State Greyhound Park and the Charleston Coliseum arena. For your shopping pleasure the Charleston Town Center Mall is located directly across the street and The Capitol Market and Shops at South Hills are located just minutes away. Charleston also features activities that can be fun for the whole family. Whether it's exploring West Virginia's history at the Cultural Center, The Clay Center of Arts & Science, and touring Blenko glass factory. The Embassy Suites Charleston offers you the location, quality, service and value that you have come to expect from the distinctive Embassy Suites family of hotels. What a difference a stay makes.

Accessibility

Hotel

  • Internet
    FREE WiFi
  • Transportation
    FREE airport shuttle
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Concierge desk
  • Express check-in
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Children's play area
  • Family plan
  • Pets welcome
  • Playground
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Multi-line phone
  • Two-line phone
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Desk
  • Desk with lamp
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Hiking trail
  • Jogging track
  • Jogging trail
  • Racquetball
  • Racquetball court
  • Snow skiing
  • Snow sports
  • Tennis court
  • Cultural
    Fishing
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE evening reception
  • FREE in-room coffee/tea
  • Welcome drink
  • Green food
    Local and seasonal food
  • Outlets type
    Cocktail lounge

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 16:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
Children 17 years of age and younger stay free in their parent*s room when using existing bedding

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 23
  • Number of Sleeping Rooms: 253
  • Largest Meeting Room Size: 9520 sq. ft.

Parking

  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 8 35 reviews

Tuka Rachid
2 years ago – Google

7

Great hotel for events! Just attended a beautiful wedding there. Location is right across the street from a mall - which is impressive since Charleston as a whole is rather isolated. Amenities include pool, gym, and complimentary breakfast featuring made to order omelets and pancakes (which was very exciting) however unfortunately the rest of the breakfast options were below expectations Staff was all very friendly from guest services to the incredibly busy omelet chef All rooms come as suites (bedroom + living room) but rooms overall were average with dim lighting Extra points for having complimentary toothbrush and toothpaste though!!

JENNIE PRINGLE
2 years ago – Google

10

Great hotel for events. I have attended many events that include a food buffet. Food is very good and service is excellent. Rooms are very spacious and clean. You can valet or park in the parking garage (cheaper). There NYE party is a lot of fun! Book early for the NYE event.

Bess OBryan
2 years ago – Google

10

Great place to stay. Everything was up to par. Missed the evening dinner, but the breakfast was fantastic. Room was nice and cold when arrived. The mall was a quick walk to. The only thing that was a drawback was that parking was confusing.

Jill Hatter
2 years ago – Google

9

Adam greeted us with a warm smile as we checked in and was very helpful in answering all our questions and making suggestions. We we're not satisfied with our first room as the air didn't seem to be working properly but Adam was quick to give us another room which was cooler and air working. The rooms were clean and up to date and the bed was comfortable. Upon checking out Barry and Liz were very kind and informative in weather and traffic for our trip. Overall our experience was very positive and we would stay there again.

Raihan Khan
2 years ago – Google

9

This Hilton hotel is a nice place to stay. 8 floors of hotel rooms. The rooms are nicely decorated and have nice amenities. You can get free breakfast as well as free evening snacks at the lobby/atrium.

Kim Whitney
2 years ago – Google

9

Grandmother, daughter, and granddaughter road trip from Cincinnati! We checked in late and were tired. The front desk man, Chris was amazing! Made us laugh and accommodated our needs. The room was very clean, beds are WONDERFUL, plus having the mini suite for those not ready for bed is great! Awesome breakfast too!

Colin Tilley
2 years ago – Google

8

Rooms are clean, service is very prompt and friendly. The breakfast is pretty decent, though it gets busy. The pool area was fairly nice, though we didn't spend much time in it (tons and tons of kids, not the hotel's fault). Bed was very comfortable and all in all, an enjoyable stay.

Maxwell Martin
2 years ago – Google

9

Kind of dated as far as styling goes, but the rooms are very spacious and comfortable.. and the breakfast is great as well. It's a big place, and the atrium with the water features is pretty cool. I would stay here again.

Alan Cole
2 years ago – Google

9

Excellent amenities and service! Breakfast was delicious. Social hour was fun. Housekeeping is on top of their game! Parking garage is not super convenient but love that it was included in the room and allowed me to stretch my legs at arrival and departure.

Jeff & Billie Jo Bostic
2 years ago – Google

9

Loved our stay! The rooms are nice and the kids loved the pool and hot tub!! Definitely will be staying again!! The only bad part is no free WiFi and parking is behind the hotel plus 13$ to park your vehicle! You would think parking would be free considering how pricey the rooms are!

Oso Marz
2 years ago – Google

6

Good people here. Nice rooms. Decent bar and good bartenders. Thumbs down on the parking. Also rooms not cleaned on a daily basis unless you call. That's sad for an Embassy Suites!

Clint Parker
2 years ago – Google

9

This hotel is a nice hotel. It had a nice breakfast, and they had nice employees helping you if you need it. I also love how there was a seperate room so you could go out and read, or watch a movie, or relax, or whatever.

Kimberly Joshway
2 years ago – Google

10

We love this hotel. Parking garage is super close. Service is awesome! Free happy hour at 5:30pm. Kids love the pool. The restaurant is great! The rooms are always clean and a great size! We come here once a year just for a weekend get away!!

flavio valdez
2 years ago – Google

8

Invited to a NRA Corporate sponsor dinner, everything was laid out nice. Dinner was simple but tasty. The Apple pie fantastic! The servers were all very nice and accommodating

Jessica Hall
2 years ago – Google

7

I stayed as part of the YLA seminars. The hotel is really nice and our room was well kept. Some things in the hotel need attention. I was a little concerned when we went to breakfast and the skylight ceiling was pouring water down on us because it was raining outside. A little too like Hogwarts dining hall for me, thanks ;)

nick c
2 years ago – Google

10

When my mom went into Hospice this Dec. I needed accommodations for at least one week. After checking with a few hotels on the area I decided on Embassy Suites. I only have great comments for the hotel the staff and the accommodations. Everyone was just terrific. The shuttle service was just incredible. Whether we had to go back and forth to the Hospice Facility or the funeral home it was never an issue. The all inclusive breakfast station and the end of the day happy hour was simply amazing. I want to thank Pam who helped with our stay. Along with the great staff in room service. On our last day they even extended our check out to 3:30..I can't say enough. Thank you thank you thank you. Sharon R.

Albert Mathewson
2 years ago – Google

10

Romantic? Yes!! This is a beautiful location. Nightly they have a manager's reception and they are very generous with it. Staff was friendly. Just across the street is a large mall with several restaurants providing everything from fast food to higher end. There is a fee for parking ($13) with some limited free parking for vehicles with handicapped stickers (all were used when we stayed). It is a bit of a walk to parking, they really should have valet service. All considered, I would still recommend it.

Sandy Jude
2 years ago – Google

4

I was very disappointed with my stay. We arrived late (11:45 PM) and the security guard found the front office staff in the back room after we had waited 10 minutes in the lobby to check in. When we got to our room, I found the sheets in one of the beds to have a stain that appeared to be human feces still caked on them. I called down and all that was offered was to bring clean sheets, which I had to put on. The breakfast was pretty good but not nearly as good as other Embassy Suites I have stayed at. The whirlpool was just shy of bath water (again, other Embassy Suites do a much better job of heating their hot tubs). The person in the pool area seemed very put out when asking about towels for the area each time only bringing less than 6. When I went to check out the front office person stated the night person was quitting so she probably didn't care about any of my concerns and that the hotel was older and needed renovations. She also told me about a parking charge that I hadn't been informed of the night before (they did remove). Since I had used points to book the room they weren't able to provide any compensation but did say they would put points on my Hilton Honors account. I'm extremely disappointed since we look for Embassy Suites every where we go, I'm just hoping this was an isolated incident.

Mike Noyes
2 years ago – Google

8

Parking here is limited. The check-in in was a little slow with a large group. The staff was very friendly and helpful. The restaurant in the hotel served good food for a decent price, the rooms were very large and comfortable. Overall I enjoyed my stay.

Ron Gaudio
2 years ago – Google

10

Don't let the outside fool you. For the price, the inside of this hotel is extremely beautiful with its open feel and spacious atrium. The rooms have a living area that is separate from the bedroom. It includes a microwave and a small refrigerator. They also have a wonderful complimentary breakfast and a happy hour that includes free drinks. I've been coming here for years for conferences and would recommend this hotel to anyone. Plus, it's a short walk to historic Charleston and many other restaurants and attractions.

Paul Haley
2 years ago – Google

8

Hotel is nice. Very clean with nice hot breakfast and free cocktails in the evening. I took off 1 star because upon arrival the person over the intercom in the parking garage was very rude. He essentially yelled at me for holding in the button on the intercom even though the sign said too. However I believe the parking garage isn't ran by hotel but it was a crappy way to start my stay

Oonagh McGirr
2 years ago – Google

5

Not the greatest. Poor customer service from the reception staff. Quite rude and surly staff. Waiting and cleaning staff are lovely. Hotel is dated. Facilities are clean and tidy. Bar staff are lovely and very helpful. The Shuttle driver was also very kind and made us feel very welcome. All in all, mainly good service with some less than satisfactory aspects which need attention. A mixed bag.

Carol Taylor
2 years ago – Google

10

Ok... second stay here....very nice reception and employees during reception. Good breakfast, check times so you don't miss. Non supportive bed...sunk upon laying, rough night sleep. Mattress in other room was better. Clean and we'll kept hotel considering how old it is.

nbabygirl2087
2 years ago – Google

10

Super friendly staff. Free bar and snacks. Free breakfast. And not one ofz the crappy breakfast either. There's an omelet bar and all sorts of fresh fruits, oatmeal, cereal, waffles, pancakes...ect. Whatever you want, everything is made to order. The rooms are nice and big. The walls and floors are very thick, so little noise from neighbors. There is a in door pool and hot tub, a fitness center, and business center.

Great Czar
2 years ago – Google

8

There was a man with an extraordinary mullet staying at the Embassy. He was truly a peacock among men. A party mullet of this magnitude had to have taken years to grow. The Embassy, though it pales in comparison to the mullet, is a family friendly hotel, with a great happy hour and breakfast.The price was very good and the quality high. I'd definitely stay there again, especially if that mullet were there too.

Stephanie Horner
2 years ago – Google

5

Neat building. Room smelled like smoke. We were told we could have a rollaway bed but got to the hotel and they said they aren't available, and were kind of rude about it. Some random person knocked on out door at 5 in the morning. Sausage at breakfast was not good. Wished there was milk at the breakfast. Good deal.

Dawn Ashby
2 years ago – Google

9

Nice hotel. Comfortable rooms. Wonderful service. Free breakfast was wonderful and the evening reception was a nice distraction from a busy trip.

Lindsay Beaton
3 years ago – Google

8

Was there to meet with events coordinator. Very thorough meeting; they really know their stuff. Pleasant experience all around!

Wendy Cornwall
3 years ago – Google

9

The service with a smile is so welcoming after a long day of driving. It was so nice to have hummus and fresh veggies tortilla chips and salsa ranch and two free drinks. The happy hour was jumping with people. The bed was nice and soft with great pillows. The work out room had nice equipment, free weights, universal and walkers as well as high tech stair steppers. All in perfect condition.

Jacob Robinson
3 years ago – Google

8

Stayed for business one night. A night hotel with two room suites that feel a little more homey. I missed the breakfast. Everything was great except the black stuff on the ceiling in my room. I wasn't too concerned but I hope it wasn't mold.

Sapp Family
3 years ago – Google

10

My family had a wonderful stay. We were a late arrival and experienced amazing service at the front desk. Our room was spacious and comfortable. We will certainly stay again given the opportunity.

Jeff Copley
3 years ago – Google

10

I was part of an event in one of the conference rooms here. The hotel lobby is beautiful, the staff was super nice, and the location is very close to food and shopping. If in the area, it's a near-perfect place to stay.

Paula Caputo
3 years ago – Google

9

A wedding party was staying the night here after the wedding and the staff was extremely friendly and accommodating. We we're very rowdy in the lobby but they were more than willing to help us with anything we needed like offering a conference room to hang out in etc.

Kathy Radcliff
3 years ago – Google

10

The staff was very friendly and courteous. The room was like having our own apartment. The breakfast was delicious and had a wide variety to chose from. The beds were extremely comfortable. I would definitely recommend.

Rebs B
3 years ago – Google

8

Rooms: comfortable. Food: great. Service: N/A (We put up our do not disturb sign). Location: close to a mall and restaurants, central, great.

Maddie Crow
3 years ago – Google

9

Incredibly friendly staff. Everyone works so hard and goes above and beyond to create a nice experience. Easy to find in the city, right across from a mall. The hotel also provided shuttles for the event we attended.

Douglas Barker
3 years ago – Google

8

Service here was outstanding! While it has gotten a fairly recent update to the latest Embassy Suites standards and color schemes, a few of the finer finish details could still use some work. Still, wouldn't mind staying here on our next stop through Charleston.

Waydaddy Mahler
3 years ago – Google

7

Beautiful hotel. Open interior all the way to the roof. Large free breakfast. Made to order omelets, fresh fruit, multiple coffees and teas, fountain drinks, real bacon and sausage. They do start maid service early. She knocked on the door at 8am to she if we needed anything. Parking is $12 and it is behind the main building. I had to walk outside in the rain. Overall would definitely stay again.

Michelle Manns
3 years ago – Google

7

Went to a professional meeting here. The space I saw was nice and the food provided at breakfast and lunch was good. I didn't see a room so I don't know what they're like. But the whole place was clean so I suspect the roof. S were of the same caliber. The atrium was such a nice little area to sit and have lunch. The staff was also friendly and attentive.

Jeremiah Loy
3 years ago – Google

8

Bar great service but u pay for it

Jeremy Gipson
3 years ago – Google

9

The staff here are so polite and helpful. The rooms are spacious and comfortable. Beautiful building and right next to the mall.

Katie Gipson
3 years ago – Google

10

This is a fabulous place. The staff has catered to our family from the moment we walked in the door. The rooms are clean and beautiful. The common areas are gorgeous! The continental breakfast is amazing! We don't want to leave!

Delcie Gorum
3 years ago – Google

6

It was a fine conference space. Adequate snacks provided. Good atmosphere.

Mark Scarpelli
3 years ago – Google

10

I'm writing from the viewpoint of a musician playing music at the Charleston Embassy Suites. The venue (ballroom/conference center) is an ideal place for live music. The hotel staff and management are extremely accommodating and are serious about tending to the performance needs of musicians. If you are planning an event I certainly recommend Embassy Suites. A GREAT place to gig

Joyce Schirtzinger
3 years ago – Google

7

Family was in town staying at Embassy Suites, we were there to see them. The Embassy Suites is a great place for that. The location being so close to the mall we had a good choice of things to do and eat. The event( manger's social?) with drinks and orderves made for a great time for all the family.

Tony Schirtzinger
3 years ago – Google

7

Wonderful hotel. I just stopped by to visit family, but they always love staying here. They commented that it's beautiful and love that the room comes with great food and drinks in the lobby.

Angela Jones
3 years ago – Google

8

I was there for a holiday banquet with my work colleagues. Embassy staff were courteous, kind, personable, and accommodating. The food was very good, and the coffee was excellent!

William Thieme
3 years ago – Google

7

Noise isolation wasn't great but the staff was friendly and the room was very nice. Complimentary breakfast was passable, manger's reception was good.

Jacob Kidd
3 years ago – Google

9

Very clean and professional staff. I was there for a company Christmas party and everyone was extremely helpful and polite at all times. The food served was delicious and the entire room was clean.

Jason Chamberlain
3 years ago – Google

8

It's hard to beat Embassy Suites for value. We enjoyed the manager's reception and we enjoyed breakfast. We got there right at the tail end of breakfast, so everything was clearly winding down with respect to the service. But we still had a good experience. I don't like having to pay to park and the gal at the front desk was a bit vague with directions to the parking deck. But it was still a good experience that my family really enjoyed.

Paul Story
3 years ago – Google

7

Nice property. Old and outdated in room electronics. Cable was not watchable, so no TV. Internet access very slow. Good room service food, friendly staff, clean, good service.

Robbie S
3 years ago – Google

7

Lovely staff, great location! Beds were below average, were way too firm. Complementary breakfast has a great made to order chef, makes fantastic pancakes and omelettes. Would stay again.

Eric Evenson
3 years ago – Google

7

Nice hotel but a bit dated decor. Room was clean and lobby area was very nice. Staff was friendly. Manager's reception and breakfast were above expectations. Parking in ramp did not provide easy access to hotel.

Deana Cavender
4 years ago – Google

9

Beautiful suite. Drinks in lobby is a compliment to the evening snacks provided. The morning breakfast was awesome. A nice swim at night to relax.

Laurel Ferguson
4 years ago – Google

10

I absolutely loved the atrium and the way the hotel was laid out. The evening social gathering was super fun. The location is perfect if you love to shop.

Maloriana Ravenwood
4 years ago – Google

6

My room was clean except for the bathroom. There was black mold growing all in the shower and all over the ceiling. It was disgusting. I called the manager to clean it and they sent someone. They didn't think much of it. I had to fight to get the room discounted.

Courtney Smith
4 years ago – Google

8

Great for our Headstart Conference! Great staff and servers!

Teresa Amick
4 years ago – Google

8

The location is easy to get to from the interstate. We had a corner room which was quite large. The service we received was excellent.

Joseph Youssef
4 years ago – Google

9

One of the best places to stay in Charleston downtown, close to the mall and downtown attractions.