 5 852 reviews

Embassy Suites by Hilton Dallas Park Ce

13131 North Central Expressway, Dallas, TX 75243, United States Access

Embassy Suites by Hilton Dallas Park Ce

Daily Mandatory Charge will be added to the room rate and includes: Dallas Tourism Public Improvement District (DTPID)Fee We are excited to announce that the Embassy Suites Dallas - Park Central Area hotel has completed a multi-million dollar restoration with you in mind! An all-suite property having undergone a $12.3 Million transformation, to invite our guests into a "brand New" Modern Art decor. Guests who like to be surrounded by serenity, whether it is to relax, be romantic, conduct business, or have a family getaway, can simply choose from family vacation packages to hotel specials. This top to bottom modern up do includes new paint, carpet, furnishings, bedding, decor, fixtures, new granite top vanities, flooring, shower curtains, lighting, and all public meeting areas. Each suite consists of (2) 37" Flat Screen TV's and several suites a "Deco" Walk-in shower. Conveniently located at High Five intersection of Hwy 75 and I-635, Embassy Suites Dallas Park Central is only minutes away from every conceivable place to visit. Three wonderful shopping areas & an abundance of restaurants to satisfy any dining experience! Restaurant, Lounge, & Atrium Conversational Ambiance will embrace tranquility with a magnificent combination in latest High Technology, Two Story Cascading Waterfalls, Feng Shui Botanical Gardens, Synchronizing Music into a Light Show work of Art, & Lite Tapas Specialty Cuisine. Not-to-be-outdone new Hilton BusinessLink Business Center polished with state of art conveniences. Accommodating groups 10-600 people our enhanced meeting space boasts over 15,000 square feet for the comforts & flexibility of any meeting or banquet. Our hotel takes the definition of "Hospitality" to a whole new level with dedication & southern kindness servicing guests every need. New banquet menus have you in mind, with healthy options introducing the Flavors of Hilton. We can go on and on about benefits; how

Embassy Suites by Hilton Dallas Park Central is located in North Dallas at the High Five Intersection (northwest corner of Interstate 635 and Highway 75) near the Addison – Richardson – Plano Business & Entertainment District. We are just a short drive from both the Dallas Love Field Airport / DFW International Airport and only minutes away from every conceivable place a guest would visit. There are three (3) wonderful shopping areas and an abundance of restaurants to satisfy any dining experience and or any other venue you may wish to visit during your stay with us. A brief list of local attractions: Galleria Mall-offering first class shopping in the world with an indoor ice-skating rink! North Park Mall-housing such names as Neiman Marcus, Nordstroms, Dillard's and Macy's. American Airlines Center, home of Dallas Mavericks Basketball and Dallas Stars Hockey. West End Market Place - Deep Ellum & Uptown - Addison for Museums, Artists, & Entertainment! Dallas Zoo-Home to over 1,400 animals. South fork Ranch-from the world-famous TV series. Mesquite Rodeo-showcasing daredevil clowns, highflying bronks, and sharp-shooting calf ropers. Six Flags Over Texas-one of the world's largest theme parks! Arlington Ballpark-featuring a museum, learning center and the American League West champions, the Texas Rangers! We are excited to announce that the Embassy Suites Dallas Park Central has completed a multi-million dollar restoration with you in mind. On behalf of our hotel staff, we are delighted to have this opportunity to invite you over for a tour of our brand new exquisite hotel. We are an All Suite property within the Hilton family and have undergone an $12.3 Million transformation and redevelopment project, to invite our guests into a Brand New Modern Art Deco decor. Guests - who like to be surrounded by serenity – whether it is to relax – be romantic – conduct business – or have a family getaway –, can simply chose from a variety of f

Hotel

  • Internet
    FREE WiFi
  • Transportation
    FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking
  • Transportation - local area
  • Transportation - local office
  • Front desk
    Express check-in
  • Express check-out
  • Late check-out available
  • Work away
    Business center
  • Desk with electrical outlet
  • Photocopy center
  • General
    Air conditioning
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Public area air conditioned
  • Telephone jack adaptor available
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Fire safety compliant
  • Hair dryer
  • Ironing board
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Turndown service
  • Valet cleaning
  • Travelling with others
    Children's play area
  • Playground
  • Events
    Conference facilities
  • Evening reception
  • Meeting rooms
  • Green facilities
    Local community involvement

Rooms

  • Communication
    High speed Internet
  • Voice mail
  • Bedding
    Cribs
  • Sofa bed
  • Bathroom
    Bathroom amenities
  • Hairdryer
  • Food & Beverage
    Coffee/Tea maker
  • Microwave
  • Mini-refrigerator
  • Wet bar
  • Entertainment
    All news channel
  • Cable television
  • CNN availaible
  • FREE movies/video
  • Newspaper
  • Business
    Copier
  • Data port
  • Spare electrical outlet available
  • Telephones with message light
  • General
    Air conditioning controlled in room
  • Alarm clock
  • Fire alarm
  • Iron
  • Non-smoking
  • Safe
  • Self-controlled heating/cooling
  • Smoke detectors

Recreation

  • Pool
    Indoor pool
  • Pool
  • Wellness
    Jacuzzi
  • Whirlpool
  • Fitness
    24-hour fitness center
  • Exercise gym
  • Sport
    Golf
  • Jogging track
  • Jogging trail
  • Squash court
  • Cultural
    Fishing
  • Games / movies
    Game room

Food and Drink

  • Meal plan
    Buffet breakfast
  • FREE buffet breakfast
  • FREE full american breakfast
  • Special attention
    FREE cocktails
  • FREE coffee in lobby
  • FREE evening reception
  • FREE in-room coffee/tea
  • Lobby coffee service
  • Welcome drink
  • Green food
    Local and seasonal food
  • Outlets type
    Cocktail lounge
  • Coffee shop

Breakfast

  • FREE buffet breakfast
  • FREE full american breakfast
  • Buffet breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
See rate rules for cancellation requirements.

Travel with others

Children policy
CHILDREN 18 YEARS AND UNDER stay free in same suite with parent.

Pets are not allowed.

Language spoken

  • English

Concierge tips

If you’re winding down for the day or gearing up for the night, have a more relaxing evening at our complimentary Evening Reception. The complimentary Evening Reception held nightly features free snacks and beverages for guests. Choose from a variety of alcoholic and non-alcoholic beverages while enjoying light appetizers and great conversation with family or coworkers. It’s more than perfect for adults and kids alike.

Welcome capacity

  • Number of Meeting Rooms: 23
  • Number of Sleeping Rooms: 279
  • Largest Meeting Room Size: 4256 sq. ft.

Parking

  • FREE parking
  • On-Site parking
  • Parking
  • Parking lot
  • Secured parking

Amenities

  • Max seating capacity

Environment

Property's Green Action

Environmental challenges have an impact on the wellbeing of people and ecosystems around the world. We strive to operate as efficiently as possible across our entire value chain. For a low carbon future, we reduce and monitor energy and water use. As part of our commitment to reducing our waste to landfill, we created a comprehensive waste strategy and we collaborate with WWF to reduce food waste in our operations and supply chain. Responsible sourcing makes a difference: we source goods and services locally as possible.


  •  Local and seasonal food
  •  Local community involvement

Certifications

ISO 14001

ISO 14001 is an internationally accepted standard that outlines how to put an effective environmental management system in place. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities, such as:

• Improve their environmental performance constantly
• Comply with local and national regulations and other requirements subscribed
• Prevent water, air and ground pollution hazards
• Control and optimise water and energy consumption
• Promote waste recycling and recovery
• Raise environmental awareness among employees and train them to adopt good practices in their activity
• Use eco-label housekeeping products
• Use sustainable forestry certified paper

ISO 50001

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001 provides a framework of requirements for organizations to:
- Develop a policy for more efficient use of energy
- Fix targets and objectives to meet the policy
- Use data to better understand and make decisions about energy use
- Measure the results
- Review how well the policy works, and
- Continually improve energy management.

Most helpful reviews 8 52 reviews

Aurora Corsey
1 year ago – Google

7

enjoyed Our stay at the embassy suites. Staff was attentive. Meet and greet was enjoyable. Breakfast in the morning was well stocked and the made to order omelets were delicious. Thank you embassy suites, good job!

Fidel Maldonado
1 year ago – Google

5

Nice hotel for a good price, free breakfast, free complimentary drinks from 5:30-7:30. All suites, nice and comfy. They are doing renovations right now, so you have the bar and the breakfast/restaurant relocated to one of their conference/ball rooms. Other than that its a nice place.

Deyanira Zerpa
2 years ago – Google

4

Common areas were under renovation. My room look very dated and carpet had stains and dirt. I think they waited too long to start renovating. Kitchen personnel were kind and nice. Food were so so. However the person how received me at the front desk never smiled. I think personnel at this hotel have a lot of room for improvement and they have so much to learn about the hospitality business.

First Name
2 years ago – Google

6

So far, this has been one of the, if not the worst Hilton I've stayed in. Filthy air filters, dusty televisions, coffee stirrers on the floor, piece of chocolate on the floor and urine stains on the toilet. Service at the restaurant was slow (me and another guest had to go to front desk to ask how do we get service) and the complimentary reception area was nasty in the evenings. Chef making breakfast was extremely slow making 2 orders at a time on a stove that could easily make 4. Only reason for 3 stars is because the staff was very nice. Instead of renovating the atrium, management should have started in the rooms. I do NOT fault the employees, but management/owners because this is a reflection of them and not the nice people working there and their poor judgement.

Courtney Dawn
2 years ago – Google

5

I attended an event there. The wallpaper in the meeting space was peeling off. The meeting room was extremely hot and the building smelled funny. We ate there and I was served a burger that had mold on the bun. They replaced the bun. I've worked at a resort hotels in the past. We would have comped that. They just apologized. Staff however was incredibly nice and very professional. They are going through renovations. Perhaps it will be better once they are done.

Harold Massey
2 years ago – Google

9

Amazing stay!! Everything from excellent staff, to courtesy hotel shuttle, to reception mingle in the evening, breakfast bar!! Will be our "go to" hotel whenever in Dallas. Thank you to all, for an amazing experience. Highly recommend.

Adam Gray
2 years ago – Google

7

Stayed for a friend's wedding. Rooms were definitely clean, and the continental breakfast is one of the best I've had in a long time. However, it seemed like none of the bartenders really had experience behind the bar.

Cyp M
2 years ago – Google

9

Stayed here fathers day weekend, had a good time.Garrius at the front desk was very outgoing, nice, and professional!..Room was clean and spacious. Breakfast was great with the cook to order omelettes.Free Happy Hr always a plus! Enjoyed the pool. Only downside was the hot tub not working. Other than that our stay was 2 thumbs up!

Samanda Aguinaga
2 years ago – Google

10

My boyfriend and I spent two nights here for his birthday. We had a blast, the staff are friendly, the complimentary breakfast oh my god, they had pancakes, bacon, eggs, toast, fruit, cereal, breakfast sausages, etc! There is a gym and pool and the rooms are super comfy. Our room had a microwave and a mini fridge and a nice size T.V. I would totally stay here again for three nights! Maybe a week! No, but seriously is a great hotel.

LQ Z
2 years ago – Google

7

Overall the hotel is pretty good. Employees seemed nice and amicable and the complimentary breakfast was good. For the most part, the hotel is pretty clean. Only giving 4 stars because of a few issues in the room such as holes in the wall that were poorly repaired, the iron that was in the closet had a broken plug, and parking area seemed the most unclean/poorly maintained area. Again, they were all minor issues that hardly affected our stay here and there were no overwhelming problems with the facility. Would come back again for future stays.

Shawn West
2 years ago – Google

10

Love this hotel! Great rooms, friendly service, awesome breakfast buffets, snacks in the evening and complimentary adult drinks! We will be booking here every time we are near!

Neil Satra
2 years ago – Google

10

Great hotel. Plenty of free parking, rooms are a bit dated but nice and spacious. Right on the freeway, which may bother some people, but you don't get much noise and it's close to the offices in the area that I was visiting.

Marques Alston
2 years ago – Google

5

Good place to stay. We were there for a volley all tournament and all of us parents took advantage of the compilmentary drinks every night. Delicious breakfast and rooms were very clean....zero issues. An update in renovation is possibly necessary, but the staff was very hospitable. We will be back!

Lily H
2 years ago – Google

9

The beds were very comfortable. The stay was great. They had free buffet style breakfast in the morning. Everyday it was something different like pancakes or biscuits. They also had happy hour which was free drinks and snacks. We will definatly be coming back here in the future.

Eric Balogh
2 years ago – Google

10

Arrived on time and took the time to explain what was wrong with the old opener. Gave us options on what to do and explained all of them in detail. Had all the parts needed and done in under an hour. Great and friendly service. Veteran friendly and operated company. Will be a return customer.

Marcus Tanner
2 years ago – Google

9

Traffic to get here. Great stay. Clean. Spacious. Elegant. Good breakfast

Tyne Trevino
2 years ago – Google

10

This was a fantastic Hotel. Sure some things were dated, and the free drinks were almost all ice. But for the price it couldn't be beat. It had a full bar other than they "free" drinks. The breakfast was so amazing!!!! and almost never ending!!

Joseph Thomas
2 years ago – Google

9

The hotel was right off US 75 and situated near many good places to eat. The breakfast buffet is always good. The happy hour in Houston has better food but free drinks are free drinks. Picked a room in the corner so it was insulated from some of the courtyard noise from all the kids there but always love staying at these properties.

Christopher Weadon
2 years ago – Google

7

I absolutely love the layout of the hotel. The inside has rooms around the perimeter with a hole in the middle of the building...revealing all floors. The ground floor consists, almost entirely, of the bar, restaurant, lounge. The ceiling is glass which allows the natural light to filter through. The staff was courteous and professional.

Weadon Ashley
2 years ago – Google

5

The embassy suites is a beautifully designed, decorated, and aesthetically pleasing hotel. The restaurant/bar offers wonderful selection of will prepared dishes and a comfortable atmosphere in which to dine and converse. The staff is a whole different thing, however. Every member of the staff that I interacted with acted very snobby, uptight, judgemental, and rude. The manager that I crossed tracks with was anything but friendly and efficient. I will never visit this location again, which is a pity. With the right employees, this girl has 5 start potential and then some!

Frankie Kuhlmann
2 years ago – Google

10

Very beautiful place. And somehow they missed up on completing that we were even staying there. And the maid was trying to get into our Room make sure it was prepared for another couple. So they reduced our bill a lot. But we didn't even realize that Any of that was going on. So is a really nice surprise

Sarah Hornbostel
2 years ago – Google

8

I stayed at Embassy Suites with my family during the holidays. We are regulars here - big fans of the free breakfast and happy hour. This location is pretty standard, though the bedrooms seem a bit more spacious.

Deborah Barron
2 years ago – Google

10

We just had our company Christmas Party here, and they did an incredible job! From the time we started planning the party back in May, to the day of the party, Erin was delightful and incredibly helpful! (She went above and beyond, making a trip to the store to purchase disposable Christmas plates for a game that I had forgotten at home). The food was delicious, the hot chocolate bar and desserts were very popular. Nydia (sp) was in charge of the service for the evening, and she was so pleasant and readily available throughout the evening. Overall it was an amazing experience and we definitely will be back next year. Thanks again Erin and staff - you guys know how to do things right!

Rachel Childress
2 years ago – Google

10

Recently stayed at Embassy Suites Park Central and we had a great time. Front desk check in was fast and the temperature of the hotel was perfect. They have upgraded some of the hotel and it looks great. Our room was very quiet. Parking was spacious as well. We will stay here again.

josh lofty
2 years ago – Google

7

the hotel was nice. Quiet. & clean enough... there were previous guest's risks underneath the counter in the bathroom that looked like they'd been there a while. smelled as such, too. The good news about that was that once removed, the mysterious stale STAAANK that hovered the bathroom removed with it. otherwise, no complaints. parking was aplenty, breakfast was good ---but could stand to last longer than 9am, & the staff was nice as well ---in that we saw ONE employee at check-in exclusively.

Desirie Keith
2 years ago – Google

10

Rooms are very nice and spacious. Breakfast was tasty. The front desk staff was very courteous and friendly when we checked in. Really comfortable pillows on the beds!

Amy Vielma
2 years ago – Google

7

Nice hotel, great hot breakfast with omelette or eggs to order. It was a little tricky to get to when traveling northbound and could use better signage for when to turn into their lot. Parking was very limited in the lot and the underground parking garage was a bit narrow and claustrophobic but probably typical for city living.

Kassandra DeBord
2 years ago – Google

9

Parking was very difficult because there were almost no spots available, and the parking garage has a very steep decline. The elevators are pretty slow, but other than that everything was great. Very nice/clean. Very lax security for those who are staying overnight however.

Steven Maya
2 years ago – Google

6

I came to the hotel for a surprise birthday party for a friend. The atmosphere is great inside and it is very fun to look around in. Pretty fancy. However, the parking in the back was very tiny for the Toyota Sequoia I was in. The underground parking had a steep drop off and only allowed 6'6" vehicles to pass. So we didn't want to test our luck. There was trash drifting everywhere too. The interior seemed a little dim. Some of the couches and furniture seemed old and stained. The last thing that caught my eye was a trail of ants that was going up and down a pillar on the 6th floor. Overall, everything was good, just not great.

Teri Stark
2 years ago – Google

9

The employees were genuinely friendly and quick to serve. The food, drinks and snack table was fresh. The event rooms were clean with fresh water available at all times. I was impressed with the employees as they seem to appear out of no where when needed.

Luke Vogt
3 years ago – Google

9

I had a very pleasant stay at the Park Central Embassy Suites in Dallas. The interior atrium of the building is a pleasant environment to be in, the staff that I interacted with were courteous and professional. The happy hour was a pleasant way to wind down after the day, and the included breakfast was excellent, especially as far as hotel food goes. It is conveniently located next to a major freeway. The rooms were clean and styling was up-to-date. All combined, my stay was pleasant and I would stay there again.

Wendy Wallis
3 years ago – Google

9

Great room, spacious and clean. Free drinks and snacks at happy hour added bonus. Free full breakfast with made to order omelets and hot offerings. Easy off/on the interstate. Plenty restaurants and shopping nearby. Love this hotel!

Dale Hart
3 years ago – Google

5

Average hotel. Love the spacious rooms. The service at the restaurant was extremely slow for mediocre food. The free drink Happy hour is a good value if you drink which I don't. One of the elevators wasn't working. Phone in room didn't work except on speaker phone and safe in room didn't work. Very limited handicap parking spots. Underground parking was intimidating in trying to navigate the pillars.

Adrian Wright
3 years ago – Google

8

This place was conveniently located by the highway and priced affordably. Loved the complimentary breakfast and evening happy hour. Our room was spacious with a comfortable bed. The toilet didn't flush very well and the half shower wall with no curtain or door was odd. We had no issues with noise from the hallway or surrounding rooms. Everything was kept very clean with the exception of the pool - I don't think the filter was working very well. We would stay here again with hopes that the small issues we had were resolved.

Andrea Gaddy
3 years ago – Google

9

The room was impeccably clean and nicely apportioned. The shower was a little strange with no door, but it got the job done. The cooked to order breakfast was delicious as always and the bartender at the complimentary reception in the evening was exceptional. Wonderful stay!

elisha harris
3 years ago – Google

9

This place is great and safe. It serves free full breakfast and a evening dinner. It was great. Rooms very clean. Housekeeping was great. They have a great lost and found. Didn't care for the parking.

Deans Le
3 years ago – Google

7

Entrance into the hotel and the lobby/dinning area was nice. We got the suite, and I wasn't impressed. It was mediocre, but for the price we paid, it sufficed. Breakfast was pretty good. They also had an omelet station, so that was a nice bonus! Overall stay 4 stars or 8.5 out of 10 rating.

Dave Kennedy
3 years ago – Google

6

This is a dated hotel that has done a solid job staying clean and relatively current on the basics. The restaurant was fine albeit with weak service. The folks at the front desk did a great job. Very good service. I give it three stars because it's fine, but not great. Nothing special to recommend it, but a safe choice.

Jon Johnson
3 years ago – Google

5

The hotel is typical to that of all Embassy Suites. I enjoy the Hot, complimentary breakfast and the happy hour (when I am able to attend). The rooms are adequate, but a bit out dated. The mattresses are hard, but again pretty typical for the hotel. The free below ground parker is nice.

Martin Salazar
3 years ago – Google

8

Overall we've had a pleasant experience with the hotel. Rooms are pretty spacious, hotel is nice and clean, and it's in a good location. Staff has been friendly, and the complimentary breakfast in the morning is great (sausage, bacon, eggs, omelets, etc.) The first night we were here it was a mad house though, very busy and overcrowded. The price was decent for the room size, but we split the cost with some friends. My main issue was that the way the room was described online was that there would be a main room and then two separate bedrooms with two beds in each room. I admit that I may have misinterpreted the information, but I didn't feel it was worded as appropriately as it could have been online. The front desk worker even said that he has had several other customers express their same confusion with the website. Other than that I was satisfied with my stay.

Carol Miller
3 years ago – Google

7

We stayed at the Cooper for close to a week, checking out on December 4th. It was our anniversary trip. We were blown away! At initial pull up, it doesn't feel like a typical hotel and won't thrill those who love a first impression. However, give it a few minutes and you'll be majorly impacted. This place is an oasis and a recharge center all in one. The staff was beautiful, inside out. Helpful beyond anything, and just a joy to say hello to every day. They honored us in every way, and took the best of care for all our needs, which were few, given how supplied we were here. The rooms have been freshly redone and are beautiful, modern, warm, inviting, serene, quiet, comfortable, and spacious. We loved our welcome, and the touches of excellence through-out the way Cooper does what Cooper does. They don't miss a detail in quality! There are things waiting for you in the room that I don't want to give away. But it's unlike I've ever experienced a place to care for me, and it's unforgettable. Even the simplicity of a courtesy bottle of water upon entrance to your room is just a nice touch after a day of travel, or wherever you're coming from. Their facility is a dream. The park, fountains, and walking track amazing! Night tennis. Gourmet healthy cafe, access to whirlpool & steam baths, best exercise center I've seen. Friendly staff all around. We would in a heart beat stay here again and again. We likely will next time in Dallas. Cooper has left its imprint on us, excellent spot! By the way, their breakfasts are awesome too! (they even offered to loan us tennis rackets free of charge, or anything else we needed during our stay. Seriously, enjoy this place. Sink in. You'll leave so refreshed if you experience all that's here for you!

Ralph Gray
3 years ago – Google

10

Our family is working through a move to Dallas from STL and have stayed here several times while doing so. The Adolphus Hotel and Staff couldn't have left a better impression upon us - a great indication as to what Dallas has to offer. The service was exceptional - the kindness, smiles and above and beyond accommodations ... from Moselle(?) (room cleaning) to Carlton (Bellman), Hannah & Diego (hotel services) and Dean (Bellman). We enjoyed both a wonderful breakfast buffet and dinner at the Rodeo Bar & Restaurant - with the same great quality in service. The renovations happening caused us no problems and are going to be magnificent. We look forward to recommending The Adolphus to our out of town guests, as well as our future "staycations"!

JaNai Edwardsh b0gqj ba zzz
3 years ago – Google

10

I had my daughters 8th birthday party here and we loved it. She was extra happy once she saw the pool. The hotel itself was extremely nice and also clean

William Morrill
3 years ago – Google

7

Good place to stay if you're doing anything in the north side of Dallas. Parking is underground, so your car is protected from the weather. Usual Embassy Suites breakfast - free and cooked to order. Large, clean and comfortable rooms. Does attract groups with large numbers of children, however, and the rug rats were holding elevator races during our stay. Fun to watch, but created some delays in getting up and down. Convenient access to highways for getting around Dallas. Galleria is just down the street, Allen Premium Outlets north a few miles on 75 should you wish to go shopping.

Mark Martin
3 years ago – Google

8

I rate 4 stars for a 3 star experience simply because the brand. Normally a much better experience and Embassy Hotels around the country, however not 100 percent pleased with one staff member in the kitchen this particular visit. Another slight aggtavation is the limited turning space in the underground parking area. The room is adequate and the upgraded room keys are very convenient. Front desk response time and demeanor has been well above expected.

Julia Kennedy
3 years ago – Google

10

Beautiful layout gorgeous hotel. Amenities are nice. Only bad thing is we got to our room after being at the hot tub and there was no hot water for a shower. But they were quick to fix it.

judith becerra
3 years ago – Google

10

Recently my elderly parents from Oklahoma stayed in your hotel while my mother was getting some restorative dental work done. Because my mom was in so much pain, they remained in their room for most of the week. I want to say thank you to "Kyle Phillips" because my parents really appreciated everything he did to make their stay so enjoyable. They just couldn't get over how attentive and helpful he was. So I just really wanted to say thank you Kyle!

Becky Coker
3 years ago – Google

6

Big rooms, nice amenities. HUGE mark done for elevators. I waited 15 minutes (timed it) to go down one floor. During breakfast, the elevators couldn't hold everyone waiting and it's about 10+ minutes for the elevator. Elevators can be full during breakfast so if you miss it, you have to wait again. One couple said they waited 30 minutes. No stair option either. Stairs were for emergencies only, and only exited in the parking garage. One emergency stairwell was also locked, according to another patron waiting for the elevator, which is a safety hazard.

Jenna Larkins
3 years ago – Google

5

The rooms were large. Staff was friendly and helpful. Breakfast buffet was good. My room and bathroom were clean. Rooms needed updating. Bathroom didn't have much counter space and had an odd walk-in shower. Towels had holes and seemed very worn, comforter on the bed was worn down. Bed squared badly. Overall an average stay.

Abigail Bufkin
3 years ago – Google

8

It was pretty nice. Cool looking hotel in the inside. Took part in a bachelorette party there. We were planning on going swimming, the main reason we got a hotel room, but it was closed when we arrived. We did get in late, so I choose to blame the person who booked the room for not checking on that important fact. Breakfast the following morning was nice, there were many options prepared in a buffet, as well as a counter where you could order some fresh made foods. We needed some extra blankets, and had no luck acquiring some, although it was around 3am. People in our group claim to have slept just fine. The hotel room was clean and spacious. Would recommend.

Joe Silva
3 years ago – Google

10

This was the second time I've stayed here and enjoyed both times. The Staff was friendly and helpful. Parking was under the hotel which is cool and the elevators are easy to find. Breakfast was Great they will make you an omelet and then at night the serve complimentary chips and dip with drinks. I would diffidently stay here again.

Billie Burns
3 years ago – Google

10

This place was really awesome. Very clean and secure. Great staff. Great breakfast!

Blake Humphries
4 years ago – Google

9

Appears to be an older hotel but it's kept in relatively good shape. No issues with anything and Erin had been wonderful in making sure our meeting room had what it needs

Nicholas Carver
4 years ago – Google

9

They were very hospitable and welcoming. the rooms were clean and put together well. I always enjoy going to Embassy because of the consistent good service.

Arc Thames
4 years ago – Google

5

This used to be my favorite hotel when I visited but it has just gotten so old and dated. The rooms are in desperate need of updating. The staff is always very friendly but the hotel is old. Be aware if they're busy, you might have a hard time finding parking. Don't park anywhere but the parking garage because it's near some rough areas.

JP Domanski
4 years ago – Google

7

Enjoyed it. The main lounge is great. Good breakfast, nice bar staff, front desk people are great, rooms were really nice. I'd give it a 5 if there was good free coffee downstairs like the Hampton has and if the PC room was working. Neither computer was up and running. The keyboards were disconnected and you had to access them in a locked room employee-only room to fix. Fortunately, Shay at the front desk was awesome and let me log into a spare computer for a few minutes so I could print some things out for my business trip. Overall though a good hotel. I suppose it was my own dumb fault for not bringing my laptop!

Kevin Lewin
4 years ago – Google

7

Pretty typical embassy suites. The breakfast was good. The evening reception was good. The location of this property is good, there underground parking was surprisingly convenient. Would consider staying here again, but might try somewhere else too, nothing to make it a go to property for me.

Alan Ferguson
4 years ago – Google

8

Love the breakfast buffet. Love the free liquor every evening. Dont love the need for a key for every elevator trip. Wifi is pretty slow. Good experience with me. Really clean. Water is not warm in showers in evenings only mornings. I would go back. Sheryl the bar tender is super cool. Brooks not so much

Fior Newman
5 years ago – Google

6

I am only giving 3 stars not because is not nice but because I order a pizza after we got drinks from the bar and brought it to eat it at the Lobby but the front desk person and the guy from the bar both say u can't eat in here. I ask why and he say food safety and there is a sign there so I ask him to show me and he Walked through the entire lobby and couldn't find it. There wasn't one. but he say I could eat back to my room or outside. so when I started to walk out side with the food, the manager Bilal said how can I help u at that point I was so upset that didn't feel like talking to him. but he was so kind and asked tell me where u want to eat. I told him just trying to eat somewhere before we go to the pool. he find a table and made it comfortable for us and apologize several times for the inconvenience. He say my top priority is customers. I hope I spell his name right cuz he touched my heart the way he made me and my family feel...like real people. It was very rude for the front desk guy to tell us to go eat outside!!!!

Joshua Shirey
5 years ago – Google

4

I disliked our stay here because as an Embassy Suites, you come to expect a certain level of cleanliness and service. I have stayed at five different embassy suites and this one is far below par. There were many problems with the building that a little bit of renovation could fix. For example, there were many obvious chips in the paint and rot at the bottom of the bathroom door. There was also a sock in our room left by a previous guest. The front desk helpfulness was hit and miss and the setting was unprofessional. No one offered to assist us with our bags and we have a 6 week old. There were boxes and unwrapped packages all around the desk the whole time, and when I tried to check out, the lady behind the desk stayed on the phone for about 5 minuets and not even acknowledging me. Finally another associate showed up. Also, the building has a large barely tinted glass canopy as a ceiling over the center open area, so it was very difficult for the in-room AC to get our room comfortably cool with that much ambient heat. There were many helpful people working here and it was not a total loss, but we got a worse quality of stay than we have had at any given Holiday Inn.