What a well managed Marriott property! We enjoyed the well maintained king room and friendly staff here! Special thanks to helpful and informed front desk staff and Patricia, restaurant person who greeted us and attended to our coffee/tea needs. These are the small, big thing that make all the difference. Kudos to maintenance staff who salted the black ice in the back parking area! We recommend this establishment!

This place was absolutely the best ever. I cant remember the last time I've had excellent Guest Services. Marcelo was so friendly giving me a smile and above and beyond service from when i checked in and when i checked out. The hotel is in a good location walking distance from downtown. Really clean and comfortable. Must definitely would go back.

Great stay. Room was clean. Beds comfy. Staff were all very nice and very accommodating. Breakfast was excellent. I have no complaints. Would definitely stay again.

Not bad. Not great. Good location. Rooms and hotel itself are dated. Staff is friendly. Had a room on the highway side so kind of noisy. Would I stay again? No. Definitely a solid 3 of 5.

Great location and walkable. Awesome bar staff and hotel staff. Room was a basic level of clean but was not aesthetically pleasing or bright which made it feel dirty. I know that’s weird, but what the room looks like makes a difference in your perspective of it. It didn’t match how beautiful other aspects of the hotel are. Can’t complain too much because the price was reasonable compared to other hotels in the area and we weren’t planning on spending all day in a hotel room.

I stayed at the Four Points by Sheraton In Asheville Aug 9-11. Check in was very quick and easy. They offered us bottles of water during check in. They also have free fruit infused water in the lobby. Parking is free as well. This hotel is less than a mile from pretty much anything cool about downtown Asheville. Restaurants, bars and cool shops are all within walking distance. The rooms are nice and clean. The hotel was quiet, so you will get a great night’s sleep. The service was amazing. We called down for extra towels and I swear it took like 3 minutes and someone was at the door. Each room has mini fridge and microwave in it. They also had free toiletries such as soap. Lotion, shampoo and mouthwash. Great hotel, in a great location!

The hotel was overall a nice place. The Rooms were clean and the staff was helpful and friendly. The best reason to stay here is the location. It is in walking distance to amazing places to eat. Would definitely stay here again.

We love this hotel! Recently our client Justin Wells stayed here while performing in downtown Asheville and they loved it so much they were quick to tell us about how awesome the staff was, and the huge comfortable bedroom! Typically our clients don't get much time to truly enjoy a hotel so the little things are sometimes the most important, this hotel has them in mind. On site restaurant, coffeemakers, quiet rooms, free parking, and a fitness center, make this place perfect for an overnight or a week depending on your schedule! Thank you for everything, and we look forward to staying with you again soon!

The Four Points Sheraton in Asheville has everything one could ask for in a hotel in Asheville: Cleanliness, Amenities, and last but not least, location.

First, cleanliness. This is among the cleanest and best put together hotel rooms I’ve ever been in and I travel an awful lot. The beds are comfortable, the towels are quality and there are plenty of them, and the floors and areas are spotless.

Next, amenities. Quality workout room for a hotel its size, and the room had an above-average selection of kitchen supplies.

Finally, LOCATION! This hotel is located directly off the highway and walking distance to downtown Asheville. I didn’t need my car my entire stay, and when it was time to leave I hopped right back on the highway. It’d be tough to beat this location.

On top of all that the staff were incredibly nice and accommodating. I would stay here again and recommend it for anyone visiting the area.

Decent hotel near downtown Asheville. Rooms were clean and acceptable. Staff was polite and helpful. The breakfast at the restaurant didn't quite live up to the $25 bill for two. It was more equivalent to a free continental breakfast but none the less it was edible. If you're looking for an affordable hotel in town this is a good choice.

I had a great weekend at this hotel. It's close to everything you'd wanna see or do downtown. The room was clean and comfortable. Every member of the staff that I met, they were all pleasant and helpful. There's a pool which is nice in these hot summer months. I didn't take advantage of it, but this hotel tries to promote going green by offering $5 vouchers to local businesses or hotel points if you opt out of housekeeping... so reuse your towels and help save some water and you may be rewarded. I liked that idea a lot. I'm definitely staying at this hotel whenever I make it back to Asheville.

Very clean room. Comfortable bed. All staff we met were all friendly and helpful. Located near all the downtown things we wanted to see. We will definitely be returning

Very clean, comfortable rooms. Good breakfast and dinner items to choose from. I stayed on my vacation to Asheville NC.

I had to stay here multiple times due to location to the police department downtown. The service provided to me by Jessica was world class. She smiled, looked me in the eyes, laughed at my dumb ass jokes, really made me feel welcomed. I couldn't ask for more!

Room and bathroom was clean and comfortable. However, the coffee tasted like cardboard. Also, the menu in my bedroom said they offered room service. I picked up the phone and called room service which rang with no response for minutes. Finally i called the front desk, only to be informed that the receptionist was unsure and perceded to place me on hold for another 5 min and then hung up. When I called a third time, I was informed room service was no longer a service they offer. Instead, they have replaced it with a pick up/2go type deal. Not that big of a deal but I'd rather not eat out of Styrofoam 2go boxes. And it took way to long to get an answer from these people.

Good place other than the dried blood we found all over one of the pillows the next morning! And the fire alarm kept going off in the middle of the night with nobody coming to explain to everyone in the hallway what was going on. Best part was the AWESOME water pressure in the 🚿 shower

Great spot well within walking distance to town. Breakfast buffet was really good and a great value.

Great location by the highway, and friendly staff. Great place. Nice view from the third floor.

Good hotel walking distance to downtown. Not too fancy but it had everything I wanted and expected for the price. Would definitely stay again.

The rooms were clean and stylish. The location is great with dozens of craft cocktail bars and restaurants within walking distance. It's far more affordable than comparable hotels despite it having better accommodations such as free parking.

There are fancier hotels in Asheville, but they'll cost you way more per night. Some other reviewers didn't like how close it was to the highway, but it's not a problem. My room faced the highway and I didn't notice any noise. And the location is still close enough to downtown that you can walk anywhere you want to go. The rooms are clean and in good shape, the staff was friendly and helpful. If you're looking for amazing views and pampering, prepare you bank account for a big hit and go somewhere else. If you'd rather save your money for all the amazing food, cocktails, and craft beer Asheville has to offer, then this is a great hotel. We used to always stay in a high end hotel in the middle of downtown when we came to Asheville, but after staying here for the weekend it's safe to say we'll stay here again and use the savings at the bars and restaurants.

Very pleased with my stay at Four Points by Sheraton in Asheville. Clean, spacious room, conveniently located near several restaurants and shopping centers. Friendly and attentive staff. I highly recommend this hotel.

Very nice hotel. Clean rooms and great staff! First time here and will come back again next trip to the area.

Generally good. Clean, reasonably priced. Nothing fancy. Dog allowance feels more like tolerance than actual acceptance.

Nice hotel in a very accessible location to Dowtown Asheville. A short walk to numerous shops, bars/breweries, and restaurants. Free parking, free coffee downstairs, and comfortable beds. Would recommend to others.

Staff and location is amazing. Property is a bit dated but still kept up very nice. Walking distance to downtown and very close to highways.

Decent hotel, especially if you're on a budget. The gym is small, but you can get a good workout in if that's what you need. The staff is super friendly. It was an anniversary weekend in Asheville for my husband and I. We decided to get a cheaper hotel so we could spend more on eating all the bomb noms around town. The staff picked up these amazing cupcakes from a local bakery and had them in our room for us when we arrived. Talk about service... the only reason I'm giving it 4 stars is because the rooms are "meh", typical hotel rooms, felt a little old, but totally what we expected.

Very comfortable bed, bathroom bright and clean. Staff accommodating and pleasant to work with and the hotel is right downtown. Doesn't get much closer.

Location was not bad, just about two blocks from everything good. The place it's self looks pretty nice, and is very clean. The rooms are very nice and clean, but just a little dated. The staff was very friendly and kind, giving suggestions on activities and reccomending some great restaurants. As soon as we checked in, our room key did work, they helped us immediately and then called to check on us a few minutes after settling into the room. Breakfast was pretty good, maybe a little overpriced, but convenient and worth it. Would defiantly stay again.

Location is favorable and an easy walk to downtown Asheville. Rooms are average to above average. Amenities and services are lacking compared to any recent hotel I've stayed at. It's a function of location versus hotel experience, unfortunately choose one.

Bed was uncomfortable as were the pillows. Air conditioning was terrible. For what I paid it was disappointing. Staff and location are excellent though.

After multiple stays over many years this hotel has always been a great stay. Always clean, friendly staff, comfortable beds, and good breakfast. Location is great to walk downtown and also get on and off the highway with ease.

I loved the room, and the hotel was within walking distance to the heart of Asheville. The front desk staff were very friendly and helpful. I recommend staying here!

Overall the hotel was nice; however, it really shows its age. The staff were all very friendly. It's very convenient to downtown and the highway. Probably wouldn't stay again, would like something more updated and cleaner.

Very nicely renovated. Haven't stay here in years and the last time it was a mess and out of date. Four Points is a very very nice place to spend s few evenings that is certainly located so you can walk most anywhere you need to go. In house restaurant if you don't care to get out. Rooms have coffee maker and mini refrigerator. I'll definitely stay again when in area. Wonderful and friendly staff too!

Second time staying at this fine establishment. This time they provided a complimentary package of champaign and chocolate covered strawberries for our anniversary stay. Will happily visit again.

Nice rooms. Little dated but a good deal for Ashville. Close enough to walk to shops and good places to eat.

Great location close to downtown. Room is nice, includes t.v., microwave, plenty of amenities. Slightly expensive, and could use updating (elevator is ancient, room keys and readers are old and used, etc.). Overall a very nice place to stay for a few nights in Asheville.

Newly renovated rooms are really nice. Much different than the last time I was here. Super comfy beds and bedding. Beautiful bathrooms - Sleek mondern upfit. Super accommodating staff. Really great stay and easy walk into town! Highly recommended.

The hotel staff was friendly, and the room was comfortable. The location is very close to downtown, making it perfect for our one night trip. We were able to walk everywhere.

Room looked nice, but felt old and smelled dank. Felt like dorm move in day when we got there, with a long hallway full of housekeeping carts, rollaways, old food. Good location near downtown. Nice front desk.

I didn't spend much time at the hotel, but when I was there, I had no complaints. It was surprisingly affordable given the great downtown location, and the hotel staff left nothing to be desired. I would definitely stay here again.

The staff at Four Points go out of their way to make sure you're comfortable. The rooms are clean and the beds are comfy. I would stay here again!

Great hotel that's walking distance to downtown Asheville. Our room was nice and clean. The front desk and management was very accommodating and really made the stay much more enjoyable.

Staff was very accommodating. Called at 8pm so our family could get a quick rest before we headed out the next day. Room was clean, beds comfortable, linens were clean and fresh smelling. Not sure why I saw some really bad reviews. It's not the Ritz, but for a quick night's stay--perfect

Great experience here. Perfect location, excellent front desk service. Came for the craft beer scene, and they gave me a detailed guide on the 50+ taprooms in the area. Would recommend staying here

We had to get a room here at the last minute and they we so helpful. Free bottled water at the front desk, they went and got us some real silverware for our take out. They even upgraded our room. They rooms had been renovated and were very update and modern. I would definitely stay here again.

The location was perfect. Cleanliness was top notch. Rooms, shower, breakfast, wifi, public areas were less than great. There's barely sweet shop type market in the hotel for snacks drinks etc. It was sorely missed when traveling with kids. But the location was perfect if you're going downtown.

My stay here at Four Points by Sheraton in Asheville was the best!!!! They have clean rooms and clean public guest areas not to mention the excellent customer service and professionalism from the employees. Nice size bathtub in the rooms with automatic body-wash,shampoo, and conditioner dispensers, which I thought was pretty cool!! The manager Stephen Foster went above and beyond to meet all of the needs my boyfriend and I needed for our stay (Thanks Again Stephen!!!) I would definitely stay here again and recommend this hotel to any of my friends staying in Asheville!! Stephen Foster and the management and employees at Four Points by Sheraton in Asheville made our trip to Asheville 100% times better than it would have been staying at any other hotel!!! You can't find a better place to stay for the price and would still recommend Four Points if there was!!!

Great hotel, great location! The staff is friendly and helpful, and the hotel is located conveniently right on the edge of downtown, within walking distance of all local landmarks and restaurants. Great place to stay!

Hotel is obviously a time since the latest renovation. However, the rooms are clean and the bed is comfy. Service was polite and helpful on check-in.

Service was friendly and helpful. Check in was quick. They quickly accommodated our request for a rollaway bed. The room was clean and functional. The location is great for exploring downtown.

Staff was fantastic. The rooms were clean and staff accommodated a large group of us.

Hotel location is perfect to walk downtown to bars, shops, and restaurants.

Good hotel, great location. It has some less than stellar reviews but it seemed like a really good value during the off times for a downtown hotel. Perfect stay

Can't beat the price for a great room. We've stayed here twice now. Both times have been nice. Rooms are clean and spacious.

Not sure why this place has so many bad reviews. I've stayed here many times and have enjoyed every stay. This time I brought my cat. It was my first time traveling with a pet so I wasn't sure what to expect. It was a great experience with an easy checkin. The room was lovely and didn't smell of animals. My only complaint was that at 9am they started hammering outside my door.
This hotel is so close to everything and a very quick walk to restaurants and shopping. Parking is great and the restaurant is good too. I just had a simple bowl of oatmeal but I've eaten bigger meals here before and they have been good.

Always a good experience. Friendly staff and clean accommodations. A decent view from either side AND you can walk around downtown without moving your car from their parking lot. Perfect for those late nights enjoying the bar culture.

Short walk to downtown and right off the interstate. Lobby had coffee in the morning and parking was easy. If you are looking for a basic, no frills hotel, then look here. Room was clean and everything worked. Internet was almost unusable due to speed.

The location is fantastic, but we were met with all manner of noises at night, so sleeping was a difficult proposition. Between the drunks, elevators, and loud climate system, we didn't get much sleep.

The rooms are clean enough, but I still found hairs on my comforter and some mystery liquid in the shower. The rooms are a bit dated, but do have a fridge in them.

Breakfast isn't free, but there are plenty of places to eat nearby. Downtown is only a few blocks away, so that is a massive plus.

My biggest complaints were from the noise. I wish the front desk would tell boisterous groups not to yell in the halls. I understand that people are in Asheville to enjoy themselves, but the hotel is here for you to sleep.

Great hotel in a great location. Just a few hundred feet from all the stores of downtown Asheville. The actual hotel was clean and quiet with friendly and helpful staff. Definitely recommend.

The staff was nice and the view of the mountains on the way there was beautiful. The parking lot was really a tight fit for any car and although some things in the hotel had been renovated, the hallway and room still smelled mildewed and kind of like pee. Other than the smell, everything was pretty clean!

The hotel was really easy to get to and conveniently located within walking distance to many great restaurants. We were only there for a short night but our room was clean and the front desk agent, Tera, that checked us in was very sweet and kind and super helpful. The only thing I didn't like was that the smoking section is right out in front of the hotel across from where you check-in. In my opinion, this is still too close. Because as we checked in, we were still met with a stong smell/wind of smoke from guests.

The hotel was average. Upon checking in, we were given very little site info. We were not told where the pool was, let alone that it was out side. Luckily, the staff attending the pool let our kids jump in and out just a bit after 10 to avoid meltdowns! When we got settled in our room, we where immediately worried. We placed on the top floor with a wedding party block. A short phone call to the desk and we were on our way to another room. Gratefully, we were in bed by 12:30. After 2 days of driving 12+ hours, the hotel was average, but the customer service was above par!

The hotel is in a great location, free parking and decent WiFi. Everything is kind of old though, it could use an update. The walls are also thin and there are random noises throughout the night.

This hotel has the friendless staff from the front desk to the restaurant. Clean property throughout. Pet friendly close to all that Asheville offers. 5 star service. Enjoying every minute in Asheville.