 3 5829 reviews

Hotel Pennsylvania

401 Seventh Avenue at West 33rd Street, New York, NY 10001, United States Access

Hotel Pennsylvania

With over 1 million guests each year we are trademarked the Worlds most popular hotel - a great location doesnt have to Be out of reach hotel Pennsylvania is in the heart of Midtown Manhattan and our surprisingly affordable rates Leave more money in your pocket to enjoy the city -each day Our guests hit the streets and arrive at fabulous NYC Locales within minutes - unbelievable location - unbeatable.

Midtown Manhattan adjacent to Madison Square Garden and Penn Station. Walking distance to the empire state building and times square.

Hotel

  • Internet
    High speed Internet
  • Transportation
    On-Site parking
  • Parking
  • Front desk
    24-hour reception
  • Concierge desk
  • Front desk
  • Work away
    Business center
  • General
    Air conditioning
  • Direct dial telephone
  • Heated guest rooms
  • Interior corridors
  • Non-smoking rooms
  • Private bath or shower
  • Public area air conditioned
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • Dry cleaning
  • Fire safety compliant
  • Hair dryer
  • Housekeeping daily
  • Ironing board
  • Safe deposit box
  • Security
  • Outlets
    Gift/News stand
  • Sundry/Convenience store
  • Travelling with others
    Children welcome
  • Pets welcome
  • Accessible
    Accessible facilities
  • Events
    Meeting rooms
  • Green facilities
    NYC Carbon Challenge

Rooms

  • Communication
    High speed wireless
  • Bedding
    Double beds
  • Single bed
  • Special features
    Connecting rooms
  • Maid service
  • General
    Fire alarm
  • Non-smoking
  • Smoke detectors
  • Accessible
    Accessible room
  • Fire alarm with light

Recreation

  • Pool
    Indoor pool
  • Pool
  • Fitness
    Cardiovascular exercise
  • Exercise gym
  • Fitness center
  • Weightlifting

Food and Drink

  • Meal plan
    Breakfast served in restaurant
  • Continental breakfast
  • Services
    24-hour room service
  • Room service
  • Outlets type
    Coffee shop

Breakfast

  • Continental breakfast
  • Breakfast served in restaurant

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
If you choose to cancel please do so by 3 pm EST one day prior to arrival to avoid a fee of one nights room and tax. Exceptions may apply - please see rate rules.

Travel with others

Children policy
Children 12 and under stay free when sharing with parents. The property is suitable for children.

Pets are allowed upon request. Charges may be applicable.

Language spoken

  • English

Concierge tips

This hotel have joined the NYC Carbon Challenge: the goal is to reduce citywide greenhouse gas emissions 80 percent by 2050.

Welcome capacity

  • Number of Meeting Rooms: 16
  • Number of Sleeping Rooms: 1705
  • Largest Meeting Room Size: 10764 sq. ft.

Parking

  • On-Site parking
  • Parking

Amenities

  • Security guards
  • Max seating capacity
  • TV

Environment

Property's Green Action


  •  NYC Carbon Challenge

  •  Energy/water saving measures, waste avoidance and resource efficiency
  •  Low carbon footprint control

Most helpful reviews 5 829 reviews

Roxana Madari
2 years ago – Google

5

I knew this place was not gonna be super fancy but boy you come in and the rooms are nothing like the pictures they post. They only have a couple of rooms like that but in general its very old and smells wet. Moldy shower curtains and cracked walls. Some reviewers mentioned dungeon and to be honest on some levels it does look like an old asylum or dungeon. The only good thing about this place is the location and I can tell u that Maria B. (one of the receptionist) is the most helpful person in this place and she helped us a lot to make us feel more comfortable. Staying here this time? I had to. Next time? I don't think so.

McKenzie McGaha
2 years ago – Google

7

This is an old hotel but at an amazing location! All of the staff that I spoke to were sweet and helpful. I was able to pay cash for my stay other than my security deposit, which was $100 for one night. The rooms are old but they have recently been updated a little from the last time I stayed there. They no longer have the old, ugly comforters that some hotels still have and were replaced with clean white sheets. The room was large and decently priced because of the location we had. You could tell they had just vacuumed, which was nice! We ended up self-parking in a garage nearby but valet was available as well (Icon Parking). If you self-park, make sure to get your ticket stamped at the front desk for the discount to park there. The parking garage has people park your car for you and then they bring it up to you when you turn in your ticket and pay (which is really nice). For long-term stays, I would recommend staying elsewhere but if you're just needing a place to sleep, I definitely recommend it!

Desiree Luciano
2 years ago – Google

8

I don’t know why the other reviews were so negative. This hotel was great. Our room was nice and clean, the location is great and I love the lobby area. The staff were kind and accommodating and even moved us to a better room when we needed an extra bed for another guest. They didn’t charge us for the room upgrade and the room had a great view. I’d come here again.

Carmen PAGE
2 years ago – Google

4

Hotel Penn is one of the very few cheapest hotels in midtown Manhattan. The quality of breakfast is poor. You get juice, lukewarm coffee and a very sweet pastry. The line is long for breakfast. Third world countries provide excellent breakfast but Penn does not care about good service because of their low cost and location. Room is cleaned daily. You are close to subway; bed was comfortable. Bathroom is cleaned daily. You get a TV no microwave. The door is built like a dungeon to hell which gave us the creeps.

Angela Chhour
2 years ago – Google

4

The two stars are for the only two things that were nice about this place: the location and the price. Because of this, its a popular place to stay...with that being said HOW ARE THEY UNDERSTAFFED? The lines were HORRENDOUS- it took us over an hour to check in (especially considering their self-check in kiosks only work HALF the time). Once I got to the check in desk, the lady checking us in (Maria B.) was BEYOND RUDE- she spoke to me as if i was a child and not worth her time. She tried to compensate by upgrading us and telling us that her "yelp reviews are great" (only after my boyfriend called her out for being rude). How is this relevant when you should've just treated me with some decency and respect in the first place? Not only that, but the rooms are extremely outdated (super small too!) and there was renovations in the early morning when we were trying to sleep! A lot of people choose this hotel because of its location and a place to "just sleep" but that's impossible when they're tearing down bathrooms throughout the night/early morning. At the end of the day, this place is convenient BUT the amount of time wasted standing in line and the HORRENDOUS customer service, after standing in said line, really ruined what was supposed to be a fun night in the city. WILL NOT BE RETURNING.

Jeffrey
2 years ago – Google

5

We needed a hotel in the center of the city and since we rode in on The Amtrak Pennsylvanian, it seemed only reasonable to stay across the street. We found it to be a good value, $1000 for the whole week. Wait lines to check/checkout are long as was the line for the continental breakfast. The breakfast was adequate. The most important thing was location. We were visiting colleges for our daughter and it was an easy train ride to all of them. We will stay again in April.

Christopher Hansen
2 years ago – Google

9

5 STARS!!! Don't judge a hotel by its low rating! This place is great! Awesome building, perfect location (across from MSG, are you kidding me), friendly staff, crazy huge lobby and rooms, super accommodating, clean bathrooms, quiet nights somehow, and upon a wonderful night of relaxing sleep in the exact heart of the greatest city on earth, you will be well rested, have more money in your pocket, and able to get anywhere you desire within a few steps out the front door. Come on people! Hotel Penn for win!!!

Kayleigh Smith
2 years ago – Google

4

The only good thing about this place is the location. We stayed at this place because it was the least expensive and had decent reviews. While we were there the water had to be shut off for a few hours for maintenance... that few hours turned into 2 days. They upgraded us to a suite which was more creepy than the original room we had but atleast we had water. Super old, very dark and feels like you’re in American Horror Story.

Shona Rix
2 years ago – Google

4

My elderly, disabled mother went downstairs to have a cigarette. She had our room key, but nothing else. She knew what floor we were on, but had forgotten the room number. EVERYTHING was in her name. The desk wouldn't even let her call my cell to come get her or bring her ID. They wouldn't tell her what room it was (understandable with no ID) BUT all they had to do was ask her ANYTHING about our 4 night stay. Anything. It was ALL in her name. SS# address, phone number... Credit card used. IT WOULD NOT HAVE BEEN HARD. The manager wouldn't even help her. He acted like he didn't know what a hotel house phone was. Please. The rooms are slightly larger than a walk in closet. The bathroom has two EXTREMELY weak lights. Not even enough lighting for makeup application. There was ONE person behind the desk that tremendous my mother about the time my son and I went down to find her, he gave her the room number after almost an hour. She thought we might have gone to sleep. She was scared and had a panic attack. When I found her she was shaking and crying. This is not a woman with dementia. We had to change rooms for our last night, and she simply forgot the room number. I'm furious. It also took an hour to get a Blanket and extra pillow to our room at 2 am. I will NEVER stay here again.

Im Gonna Help You Now
2 years ago – Google

9

Hey all I can say is does magical give you a description? Well it is beyond magical its majestic. It's a place you want to go be pampered from the time you enter until you complete your wonderful visit. Whether you are from out of town or a native New Yorker you can appreciate the level of service you expect from a high end hotel. The staff are polite and will help you find tourist attractions or whatever you need to know about the surroundings. They are excellent sources of information. So feel free to visit this hotel and receive and embrace all of the excellence you can expect plus a few possible options you didn't expect. I would visit this hotel again.

Jan Simpson
2 years ago – Google

5

It was clean enough and can't fault it for location! The breakfast is included but there's a weird ticket system and you need to allow time to get it, don't be in a rush cos it won't happen! Allow loads of time for check in & purchase luggage storage tags when you check in if you need to store your bags between check out & actually leaving the hotel. The tickets are $5 a bag so budget for that. Staff all really nice tho and unless we win the lottery and could upgrade we'd go back. For a central New York hotel it was good value

Christina Bradley
2 years ago – Google

10

Has classic charm. The price is great and the staff are very kind. The hotel IS DATED so don't expect shiny new. Some floors are updated, some are not. The hotel has been around for a long time, if you are looking for a vintage vibe at a good price I had a lot of fun staying here. The location is great.

Jonathan Clark
2 years ago – Google

7

Smaller than expected, but the bed was comfortable. Nice room very good price for the distance from my event venue. I was able to do everything I needed in the city. It was walking distance from Times Square. Most of the other hotels around this one were $80 more a night. I was very happy with my choice.

Mary Dutczak
2 years ago – Google

6

I stayed at this hotel for a short weekend trip to NYC. The location is great, at least more than 2 train stations near my hotel. It's also walkable distance to Korean town and time square which many shops are around. The customer service is semi ok, the staffs seeming overwhelmed and start shouting each other in front of the customers. The luggage storage guy had a great customer service, no matter how tired he was but he smiled and greeted customer. Great customer service from luggage storage person. Thank you for always smiling!!

kyle honea
2 years ago – Google

9

I’ve stayed at this hotel twice for an accumulative amount of 7 days and loved every stay. This is an historic hotel directly across from the MSG. The rooms aren’t the ritziest you can find but full of history that you can feel, especially in the long hallways and elevators. It’s in the perfect location within walking distance of every single convenience you could ever need, plus the perfect NYC feel! The people I’ve encountered at this hotel and in manhattan in general have always been very helpful and always nice. Thanks for the enjoyable experience...

Brad Wallace
2 years ago – Google

4

Pretty big opportunities with this property. Room with 2 double beds for about 160/night after taxes, which in fairness, is a great price for NY. Right across from Madison Square Garden. Check in took nearly 30 minutes due to long lines, and no bathroom is accessible without a room key. Room quality was poor. Beds very uncomfortable, only 2 flat pillows on each bed. Bathroom shower had peeling paint in tub. Both chandeliers were damaged, artwork that hung on the wall appeared to be broken and was stuffed behind TV. Ceiling was in poor shape, with multiple patches and peeling paint. $5 per bag to hold a bag Pre/post checkout. $63/day valet. Based on all of this, I wouldn’t return.

Tammy Damon
2 years ago – Google

4

Check In was horrific! Room was small and wasn't impressed with the bedding. Great location for people who are going to Madison Square Garden. Free breakfast was juice,coffee or water and a choice of pastries that came in a paper bag. Poor setup for free breakfast. Had to stand in a line and moved to another line. No refrigerator or coffee pot in the room. The only way I would stay here again is if I couldn't find anything closer. Room wasn't cheap either.

Sarah Palmatory
2 years ago – Google

8

The location is perfect, it's cheap, and the staff is so nice! I checked my room thoroughly and THERE WERE NO BED BUGS! They had zipper covers on the mattress and box spring and everything was clean. The paint is old and the carpet is thin. It's small. No luxury here, but there is a cash/credit business center and if their printer doesn't work right just go to the manager. They'll print it out for you no problem.

Diane Ofori
2 years ago – Google

6

I guess if you just need to lay your head down and you don't have much money. Although they do charge a lot independently of the Middleman sites. I don't know why they're charging so much though I actually was looking forward to checking out once I checked in. If you don't mind about your staying conditions then you can book if you do then I would say think twice very very old Hotel bathroom reflects the oldness and needs revamping so does the room the corridors etc. If you can ask for the renovated rooms which apparently is in a different section of the hotel try and spend extra money. Oh yeah and be very careful thief's operate in the hotel. In the reception bit they walk around pretending but they're actually observe in to see who is not vigilant with the purse and luggage.

Tim Welsh
2 years ago – Google

7

Book this hotel for what it is. It's a piece of history that is cheap and in one of the best locatinos in the city. If you want to see some of the coolest elements, stop by Floor 12 and you can see where they preserved some of the hotel's rich history. I am a history geek so, I loved that stuff. If you want a convenient place to sleep at a low rate, book Hotel Penn. If you want modern amenities, open up the wallet and go somewhere else.

Robin Chandler-Miles
2 years ago – Google

10

My husband and I stayed recently for two nights. We were return customers. We love the location of the hotel and have no objection to the little slice of "Old New York" experienced at Penn. Our room was small but clean, amenities were adequate. Check- in was quick and easy for us and the staff we dealt with were friendly and helpful. If you want modern luxury book elsewhere; if you enjoy the flavor of an older, authentic property visit Hotel Penn!

Paul DiMarco
2 years ago – Google

8

Easy check in! Great location! Needs improvement -walls thin can hear neighbors. Overall,can’t beat the price. If you’re looking for elegance-this Is not your place! 👍🏼

Mai Canlas
2 years ago – Google

8

Though the hotel is really old, the price is reasonable and the location is very accesible to a lot of tourist spots in New York. They also offer a free breakfast (a choice of pastry, fresh orange juice, coffee or tea). The room we got may not be too large, but is enough for our family of three. We had a queen size bed, 1 bathroom with shower, 1 side table with lampshade, a television (that has a weird channel listing, video hanging and sometime turning off and on by itself) and a small cabinet/closet with enough hangers good for wardrobes of 3 people for 2 days. Also inside the closet is a hair dryer and a small plastic container. The bathroom has basic toiletries like bath towels, hand towels, 2 shampoos, toilet paper and facial tissue. It would've been better if there was a conditioner and disposable slippers. Overall, our stay (3 days, 2 nights) is good as we were able to get a good sleep which is most important since most of the time, we were out of the hotel exploring.

Edmond Michael Robins
2 years ago – Google

6

The room was absolutely huge and relatively expensive. But that was just because they didn't clean to other the rooms and we got upgraded. I really really cool I don't like how heavy very heavy the atmosphere is. mean the lobbies great it's a very historic building and its even before they had like ventilation shaft but I mean the decor could use a little update and maybe the female Ghostbusters could stop by and like get rid of the creepy feeling shining ghost

Alex Hayward
2 years ago – Google

4

What can you expect from a $100/night midtown hotel? The bad: The room was absolutely filthy. Every surface was covered in dust and dirt. The walls and ceiling we're covered in scuff marks, cracks, and paint chips. The bathroom fixtures we're old and rusty. The room smelled damp and smoky. The check in process was slow and we checked in at noon. (The check in line in the evening was nearly out of the door.) The good: literally smack in the middle of midtown Manhattan. So close to trains and so easy to get around. The view from our room looked over Madison square garden and was pretty decent. Checkout was extremely easy. Overall: you get what you pay for. This was a step above a roach motel, and many steps below all other hotels near it. I'll look for another option next time.

Ivan Akimenko
2 years ago – Google

10

For the money you pay to stay it is an outstanding location and value. Hotel needs little updates but looking awesome. Good place to stay if you are not considering your self princess and want be pampered for little money in New York city. If you are not rude to service staff they would treat you with respect. I read some reviews... Negative reviews tells not about hotel, it tells more about spoiled visitors 😁.

Richard Morawski
2 years ago – Google

8

Very busy location, but overall a great experience for the price, and especially for the location. Rooms are older, but clean and spacious. Bathroom can be small, but is also clean. No complaints! Definitely an excellent value if you're looking to travel to the heart of NYC on a budget.

Henry Dowser
2 years ago – Google

9

If you go on a weekend when many people are in the city in hotels, you'll pay more. If you go when occupancy is less, you'll pay less. It's an older hotel. For what it is, it is very nice. You will see a sort of cabinet, in the doors, which formerly allowed one to put coats/clothing in, so they would be washed. Hey, if you want to spend $2k/night on a hotel, go do that. That's not what this place is for. I enjoy visiting it, their staff are nice, and for what it is- a 1919 hotel still in operation- it is 5 stars, or has been for my family.

Jess Shifflett
2 years ago – Google

10

Firstly, if anyone looking into staying at this hotel expects to have a five star room for the price they've given, you are already kidding yourself. You get what you pay for. On a second note, I LOVED THIS HOTEL AND MY ROOM!!!! From the second we went to check in, Ann at the front desk made us feel welcome and truly appreciated to be at this hotel. She made our experience begin wonderfully and it just kept getting better from there. The room was very comfortable (and I think quite adorable) and we got an incredible view of the Empire State Building. I loved this hotel and I WILL be staying here again on my trips to the city. For the price, the atmosphere, and most importantly Ann who made our stay beyond anything we expected. Thank you Ann!

Laiz Aliviano
2 years ago – Google

10

Friendly staff, people are very accommodating. We stayed here for 8 nights. The first day we arrived, all king size bedrooms were booked so they allow us to another room for a night and got our permanent room the second night. Fast key checkout! Pros: right in front of madison square garden! middle of downtown.

Larry Carlson
2 years ago – Google

9

We spent 3 days in N.Y. and what a place. When we got to the room it was old, and charming. You could see how well things were built. The bathroom was tile floors and cast iron tub and wonderful water pressure and hot water. I slept the best I ever had in a hotel and if I come back to the City this is the place. Across street from Madison square gardens and Macy's next door. Close to Empire State Building and Times square. The people are really nice and it was a joy

Martha Padilla
2 years ago – Google

7

Excellent location. Got a beautiful view. It's an old historical hotel so the room decor and layout is charming. My double room was super HUGE!!! It was clean and smelled good. Don't expect a modern feel if that is what you are looking for.

Shivonne Thompson
2 years ago – Google

10

Friendly and helpful receptionist ever, so lovely and great first impression of hotel. Couldn't have been more sweet, giving me directions to a function I was attending along with a helpful map, ensuring parking in car park and facilitating an early check in. If nothing else had gone right with hotel this lady ensured I would have left with a good impression. Fortunately everything about the hotel was exceptional, and I don't give praise lightly. It was clean, stylish, roomy with excellent service in both bar where we had lunch and restaurant where we had dinner. Food was beyond good and great value for money and service in both places attentive and efficient. Room itself was well equipped and comfortable. I could go on but suffice it to say I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.

Greg Martin
2 years ago – Google

7

This hotel is very basic. However a great stop of you are passing by new york. I have stayed here a few times. The area is not the greatest but the hotel is well situated for ease of getting around. Pennsy Food hall is directly opposite and it has great craft beers and food. A pleasant and enjoyable stay. Don't expect anything fancy it's really just a place to sleep.

Bas Bothof
2 years ago – Google

8

The location was amazing and the service was very friendly. There was a small cafe/shop in the lobby to get coffee/quick bites. I really enjoyed being here and to return here after exploring Manhattan. I'd really recommend this hotel. The room was okay. It was comfortable, but really outdated. If they would remodel the rooms a bit with some new furniture and paint, this hotel would be excellent and receive the maximum rating.

Dylan Thies
2 years ago – Google

6

For a decently priced hotel in Manhattan it is great. Anywhere else it should get less stars. The rooms are inconsistent in size and niceness. The room we stayed in seemed like it was updated in the 70s the bathroom reminded me of a dormitory bathroom, though clean, seemed to look dirty and well used. There was a cable snaked under the carpet that seemed to go from the TV into other rooms. Room size seemed to vary as well. Our room was massive for a hotel room in Manhattan but our friends had ones that where considerably smaller and more typical of the NY hotel experience. The hallways where like something out of American horror story or any other horror with long ward like corridors. All in all if I need a cheap place to stay in NY I would probably come back here. But if I am booking several months and can get discounts elsewhere I would do that first.

Jenifer Burgess
2 years ago – Google

8

Great for the price! Check in was abysmally slow, but other than that service was good. Beds were comfortable but a bit squeaky. Bathroom was very basic and the tub had no drain stopper and was peeling. But it served my purpose well. All I wanted was an inexpensive and clean place to sleep and I was pleasantly surprised by this hotel.

Sarah Solomon
2 years ago – Google

8

This place is fantastic. Staff is friendly/ helpful and breakfast is a big plus!! The price is okay for New York City. My only concern was the news in the elevator. It seems to be for a targeted audience and an elevated is no place for bias political news.. stay to elevator music. So awkward...

Mairin Hughes
2 years ago – Google

5

Ideally placed for NY attractions and directly across from Penn Station, so convenient to find after long journey from England. Room was a bit shabby, crack in sink but clean, and the shower was great. Reception staff appeared not to be very affable. The staff at the safe deposit area were very helpful and friendly. As were the shop/cafe staff. All in all a good experience and would probebly stay there again on future visits. Would recommend to friends as a central base.

rolexx
3 years ago – Google

9

Most friendly and helpful receptionist ever, so lovely and great first impression of hotel. Couldn't have been more sweet, giving me directions to a function I was attending along with a helpful map, ensuring parking in car park and facilitating an early check in. If nothing else had gone right with hotel this lady ensured I would have left with a good impression. Fortunately everything about the hotel was exceptional, and I don't give praise lightly. It was clean, stylish, roomy with excellent service in both bar where we had lunch and restaurant where we had dinner. Food was beyond good and great value for money and service in both places attentive and efficient. Room itself was well equipped and comfortable. I could go on but suffice it to say I was very pleased with my stay, and although short and sweet this time, I hope to be back for a longer visit in the future.

Gautam Kadan
3 years ago – Google

5

This is very centrally located. Bang Opposite Penn station and Madison square garden. The lobby is lively 24 by 7 . Nothing else apart from that worthwhile. Has seen better days and there is steady renovations happening all the time. Staff retention is good. Christine at front desk is one that I remember has been around for long and it's a pleasure dealing with her always

Pegleg Pete
3 years ago – Google

5

Decent stay in a Hotel that's long overdue for makeover. One receptacle never had a cover. The TV remotes volume and up channel buttons were the only ones to work. The TV had to be unplugged to reset it for picture viewing. Great location though.

Dan Splains
3 years ago – Google

5

If you like crowds and the smell of trash and urine and frantically searching for bathrooms and food vendors that aren't brimming with feces, by all means venture a night near penn station. This hotel is not the worst. Its old, which is nice. It will not choke your life with plastics and neon in the way some newer places do. There are many scenic views down long hallways. Every floor looks the same and if you run very fast barefoot the carpeting will remind you of an exciting time when you should have stayed home.

Shirley Gao
3 years ago – Google

7

I did not actually stay in the hotel, but only saw the lobby and one of the higher up floors. Lobby has a tourniquet door. It is quite spacious with lots of settings available and quite busy when I visited. They have many large conference rooms and smaller class-room like rooms for various events and activities. Pretty interesting views from higher floors.

M Oculus
3 years ago – Google

8

Upon reception, you immediately get the sense Hotel Penn is designed to be efficient and to get you to your room and settled quickly. Staff are attentive and friendly. The vibe is a little dark; the decor a bit dated; amenities are there but they're purely utilitarian. There's the bare minimum of WiFi, clean sheets, some natural light, and a few toiletries. This not a criticism. If you're a business traveler or a tourist with full itinerary, all you're looking for is a quick comfortable stop in the middle of the city. Hotel Penn will meet this modest need in spades.

Jeffrey Day
3 years ago – Google

5

The hotel itself was quite dated, including the room. I am under the impression that they have updated much of the hotel; our room was not. It had the basic amenities. On the flip side the room was huge. And the woman at the front desk was great! I needed to upgrade my room from a double bed to 2 double beds. Took care of it right away for me. All in all it was an ok experience.

Nick Elliott
3 years ago – Google

7

I was going to give this place a one of two star rating but one person stopped me from doing this. It was the guy at the baggage hold area on the lowest floor. He had a smile on his face and was soooo nice to me. It made such a huge difference. He is everything good customer service should be!! Great job dude! Keep up the great work

Jeffrey Day
3 years ago – Google

5

The hotel itself was quite dated, including the room. I am under the impression at they have updated much of the hotel, our room was not. It had the basic amenities. On the flip side the room was huge. And the woman at the front desk was great! I needed to upgrade my room from a double bed to 2 double beds. Took care of it right away for me. All in all it was an ok experience.

tgseraph
3 years ago – Google

6

The self check in computers were not working and had to wait in line at the front desk to check in. Pretty long wait, but I guess it's because of the holiday (Good Friday/Easter) weekend. Workers were knowledgeable and gave me our keys as quickly as she could. The room we were given was a bit spooky. It was in a grim hallway and it seemed like it hadn't been updated since the 1950's. Only thing that was new on the outside was the electronic card key reader. Inside was very spacious. 2 beds, a desk, a nightstand, tv.... but the bathroom was very tiny. The toilet roll would poke my side while I sat and did my business. The walls were kinda thin. Heard a screaming baby next door for several hours while it's parents argued. I eventually fell asleep, even with the screaming baby going on and on. Also the sirens outside was a bit bothersome. This hotel should try to minimize outside noises by soundproofing its walls. All in all, it was an okay experience. Friendly staff.

M Oculus
3 years ago – Google

8

Upon reception, you immediately get the sense to that the place is designed to be efficient and to get you to your room and settled quickly. Staff are attentive and friendly. The vibe is a little dark; the decor a bit dated. Amenities are there but don't seem to be the focus of much pride. They are just there in minimal supply, lacking any style, and too utilitarian. That may not be a criticism for many, especially if you're a business travel looking for a quick comfortable stop in the middle of the city.

idontlikegoats
3 years ago – Google

4

I was not impressed by the interior. It was extremely outdated, we stayed in the 'basic' room, which looked like it wasn't renovated since at least the 60's. Cleanliness could be improved too. Despite a good amount of elevators it took a while to get where you needed to go. Location is great, prices aren't the worst but I would not stay there again if I didn't have to.

Kenneth Ibarra
3 years ago – Google

10

After reading bad reviews we were all scared of what was to come. I've stayed at 2 different hotels that have higher ratings than this one and this hotel was by FAR the best one. Check in and check out was fast and simple. The rooms were big and comfortable. The location was perfect from every landmark and right beside a subway. If you are thinking about staying here, think no more. Just do it!!!

Eric Stoddard
3 years ago – Google

7

Slight issue with the first room, as we booked a King sized bed, and it was clearly a double. They fixed the issue quickly and we got a correct room. Two things to note, check in at 3pm was really busy. And check out at 11am was also busy. We would stay there again.

Leslie Anderson
3 years ago – Google

10

I loved the Hotel Pennsylvania and I want to write a positive review about a hotel that deserves a better deal than it is currently getting in the online reviews. I went to New York City to show my dog at the Westminster Kennel Club Show. I had a wonderful experience with the hotel and found it very dog friendly. There was a wonderful potty space in the basement, very clean and orderly, there was grooming space, including bathtubs, grooming tables and dryers and there were doggie treadmills to keep your dog exercised. I could not have asked for a better place for my dog. In addition, I found the hotel staff very friendly and helpful. No one was rude. There were no bed bugs in my bed. The room was clean. The bathroom was clean. I think the hotel was a funky, classy, old New York Hotel and much preferable to these fancy, anti-dog hotels that predominate. When I checked out early they did not even charge me a cancellation fee. The valets were wonderful. The people who parked my car were wonderful. I would stay there again. My only suggestion was that I would have liked access to a microwave, even a communal microwave in the ice area would have been sufficient so that we can avoid New York restaurant prices. This was a great hotel.

Brandon Claggett
3 years ago – Google

5

Overall pretty nice. Last year our room was pretty crampt and dirty, this year it is spacious and very nice. So it's a luck of the draw thing I guess. The lobby is beautiful and the location is great.

lawrence ramirez
3 years ago – Google

7

Nice stay at never sleeping city Hotel Pennsylvania New York is a Nice place to stay at never sleeping area of city. It's a old property with moderate maintenance. It's good to stay here to see Manhattan in Night. You can walk around and experience never sleeping city. It's not a great accommodation but good to stay and enjoy New York.

jay baker
3 years ago – Google

6

Convenience. That is what I like about this Hotel. Sometimes you can also get a better rate here than other places in midtown Manhattan. But I have also checked rates on dates and it was just too expensive. This is not a "nice" hotel. It is a bed to sleep in and hot water. Its just passable. But it is convenient to Penn Station. When I fly into JFK or Newark I can take the airtrain to the local commuter train station (JFK its Jamaica Station, Newark its Newark Liberty station ) Then when I arrive at Penn Station NYC, I walk across the street and I'm there.

Eileennora Corrigan
3 years ago – Google

8

I have to be honest the room we were given wasn't great at the beginning. We were told on arrival there was only one room booked under our name. We spent Thursday getting rooms sorted and only for Maria one of the staff at hotel reception and the nicest person we met. She got us moved up to the 12 floor from number 2 free of charge. Such an improvement. The view from one of our rooms was fantastic.

Josephine Trenkler
3 years ago – Google

9

I admit, I got scared reading the online reviews but don't believe everything you read. #1786, This room was clean and spacious. The beds were comfortable, AC works, great location. Housekeeping did a good job keeping our room fresh daily. Would stay again in a NY minute!

Luke Carlson
4 years ago – Google

4

Rooms are old and dark. Bathroom smelt musty. We had a very large room, but only after we asked to be switched to a room with double beds. Hallways are dark with poor lighting. Carpet is old, along with the bed comforters. Rooms were the cheapest we could find, so we will probably stay here again for the price alone. Charges for wifi, very overpriced.

Justin Repath
4 years ago – Google

6

Coffee! There is only one place to get coffee here and it's cash only. This is a big deal to me. Even a crappy Howard Johnson has coffee. I even carry instant and a reusable cup, but alas, no hot water. Otherwise the room was fine. Definitely "historic." Hallways are loud and echoey and you definitely know when prime time is. But I slept fine. Had a rough time getting checked in, some miscommunication with this place and my employer who booked the room - ended up having an episode in the lobby before a competent man came and got me checked in. I don't have episodes, I'm about as easy going a customer as you can get. But they made it right so I'm happy about that. The guy in the coat check was also really rude.

Jadzia Szerminski
4 years ago – Google

6

This hotel is good value for your dollar when you consider location. It's right across the street from Madison Square Gardens! But, these cheap accommodations in a great location come with a trade off. The hotel is very old, the rooms are very very basic (just the bare necessities, no extras or luxury). Our room had mold by the radiator, and the lack of water pressure in the shower mimiced that of a Seinfeld episode, and the bed wasn't the best. However our room was clean (mold aside). If you're more interested in cheap price and good location, then this place is for you.

Jess G
4 years ago – Google

10

I read the reviews before and after I booked my room. I booked a superior king and was not disappointed. It was my 1st time to New York. Our room was clean, the a/c worked terrifically, the bed was comfortable and spacious. The bathroom was not what I'm used to in a hotel room but I had to remember this is an older (1919 building) hotel. You are able to see the hotel is dated but what wouldn't after being around for 96 years and used daily? No bed bugs and our room was serviced daily. New towels, toiletries, trash removed, and bed made. I would definitely stay at Hotel Pennsylvania again. Our room served it's purpose, gave us somewhere to shower, relax before and after all the walking and a comfortable place to sleep. Lastly, checking and check out was a breeze, during check in there was a line with 4 people behind the front desk but it moved fairly quickly and checking out took all but a minute.