 3 966 reviews

Lotte New York Palace

455 Madison Avenue, New York, NY 10022, United States Access

Lotte New York Palace

Located just steps away from local attractions and businesses its prime midtown location is perfect for any occasion. Every guestroom and suite offers custom furnishings soft color palettes and thoughtful amenities. Floors 41 through 53 are The Towers which offer the citys most coveted selection of rooms and suites with panoramic views all with a distinctly residential feel. From farmhouse breakfast to sweet treats to imaginative cocktails Lotte New York Palace serves up an inspired array of options for dining and drinks. Ranging from the exceptional New American fare served within the architectural splendor of the Villard House to house-baked pastries at Pomme Palais a jewel-box pastry shop located in the lobby.

The hotel is conveniently located in the heart of midtown Manhattan on Madison Avenue between 50th and 51st Streets. Just steps away from major NYC attractions including St. Patricks Cathedral - Radio City Music Hall and Rockefeller Center as well as the most upscale shopping along Fifth Avenue. Many corporate offices are in walking distance from the hotel in addition to several museums and galleries.



  • Internet
    High speed Internet
  • High speed wireless
  • Transportation
    Indoor parking
  • Valet parking
  • Front desk
    24-hour reception
  • Bell staff/porter
  • Concierge desk
  • Early check-in
  • Express check-out
  • Work away
    Business center
  • General
    Air conditioning
  • Connecting rooms
  • Interior corridors
  • Non-smoking rooms
  • Hotel service
    24-hour security
  • ATM/Cash machine
  • FREE shoeshine
  • Full service housekeeping
  • Grocery shopping service available
  • Housekeeping daily
  • Laundry/Valet service
  • Public address system
  • Safe deposit box
  • Security
  • Turndown service
  • Valet same day dry cleaning
  • Wakeup service
  • Outlets
  • Travelling with others
    Babysitting service
  • Children welcome
  • Pets welcome
  • Accessible
    Accessible facilities
  • Accessible rooms
  • Elevators
  • Events
    Catering services
  • Conference facilities
  • Meeting rooms


  • Business


  • Wellness
    Health club
  • Massage services
  • Spa
  • Fitness
    Fitness center
  • Weightlifting

Food and Drink

  • Meal plan
    Continental breakfast
  • Full american breakfast
  • Special attention
    Lobby coffee service
  • Services
    Room service
  • Outlets type
    Coffee shop
  • Restaurant


  • Continental breakfast
  • Full american breakfast

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
Cancel before 24 hours prior arrival local time to avoid one night charge. Credit card guarantee required. Exceptions may apply- please see rate rules.

Travel with others

Children policy
Children ages 17 and under stay free in parents room using existing bedding.

Pets are allowed upon request
Dogs under 25 lbs accepted. Pet agreement must be signed and guest must pay one-time USD 125 cleaning fee.

Language spoken

  • English

Concierge tips

This hotel have joined the NYC Carbon Challenge: the goal is to reduce citywide greenhouse gas emissions 80 percent by 2050.

Welcome capacity

  • Number of Meeting Rooms: 25
  • Number of Sleeping Rooms: 909
  • Largest Meeting Room Size: 3456 sq. ft.
  • Largest Meeting Room Capacity: 650


  • Indoor parking
  • Valet parking


  • Video conferencing


Property's Green Action

  •  Energy/water saving measures, waste avoidance and resource efficiency
  •  Low carbon footprint control

Most helpful reviews - Google and TiCATi reviews 9 66 reviews

M Nixon
1 year ago – Google


It's the small details that make a Hotel stand out in NYC... though the price range of the rooms are on the high end. It's location alone can save you the headache of transportation costs and getting to popular attractions in the city... 5 stars for the door/security guard offering our friends umbrellas for the short walk to the restaurant we had reservations at. Treating guests of guests with that kind of care is the exact reason we choose this hotel. This place doesn't disappoint. Though not having a bar or way to order drinks while spending time out of the room was a bummer... I understand that the overall health of the staff and fellow guests is paramount... Thanks

Kathy Henderson
1 year ago – Google


I mistakenly booked a smaller room than expected. Francesca upgraded us to a larger and beautiful room. It was perfect. The staff was super friendly. Great spot for a cocktail or breakfast too.

Antonio Dowling
1 year ago – Google


Lotte Palace makes Hilton Midtown look like a Motel 8.

This hotel is definitely “old money” five star place as opposed to the more modern luxury hotels. But that was perfect for Christmas time, and will do just fine at any time of year!

The staff was helpful and friendly. Especially the bellmen were top quality.

I was surprised that there was no 24/7 room service, but maybe that’s a COVID thing. The bellmen will run your food delivery orders up to your room, though, so it’s basically the same.

I will say that the view of St. Patrick’s, while stuffing, is non-existent during the night. It is not lit up. So if you’re gone all day and expect to have that view pay off in the evening, you’ll be disappointed.

All in all, can’t wait to return in January.

Rituparna Ghosh Dastidar
2 years ago – Google


I stayed here last week and was actually amazed at the lack of basic safety measures any hotel should have! The bath tubs are slippery and there is no grab bar. So anyone who is not great at balancing on a slippery surface will have a great fall. They a very lovely staircase but it does not have adequate railings to hold when someone is taking the stairs unless you are looking at rolling down.
This hotel is only for those who are not with frail heart and still has the ability to fall and rise!

2 years ago – Google


I absolutely love this hotel. The location is excellent and the hotel is beautiful. The staff is super attentive and engaging. I cannot thank Miles enough for making my trip seamless. I reached out before my stay and he went above and beyond to make sure that everything was perfect and ready for my arrival. I wrote a long review on TripAdvisor, and I noticed that it was shortened, so I want to take a minute to recognize how Miles went above and beyond. This will be my go-to hotel in Manhattan. Thanks again for a lovely stay and cannot wait to return.