Rooms are dated and need a complete revamp.
The bar is massively overpriced, and the bar staff are not very helpful.
Half the ingredients for the advertised cocktails are unavailable.
Overall experience was very poor!

Bardzo fajny hotel (choc nie pierwszej swiezosci). Basen, spa, fit strefa fajna, obsluga bardzo mila, jedzenie (sniadania) smaczne, swieze i jakosciowe. Lokalizacja extra. Polecam bo cena dobra, parking nieomal za darmo a i wieczorami po przyjemnosciach w spa itp...milo spedzic czas w hotelej sali na parterze przy bilardzie czy barze. Czego chciec wiecej

Clean, good standard rooms. Family room's 3rd bed was a sofabed which for me was unusual. Lady at reception not very helpful. Hotel is close to Ayr beach and town centre. Good location and fair price.

I stayed already twice in this hotel, for few nights each time. The location s great. The rooms size is appreciated. The staff are nice (ok) and the fact that there is a Spa with a pool is really great. However EVERYTHING is old, and it really needs refreshments, rooms and spa included. I rate with only 3 stars because the price is quite high in the end.

Fantastic family room, breakfast plenty choice, bacon was like really tasty as was the haggis. Swimming pool great 1.4 metres

This is NOT what I consider a 3 star hotel but I've stayed in worse! My room was tiny, they said it had a safe (lie), my closet door was missing, no iron or iron board, bed had one fitted sheet but a nice down-comforter, worn out carpet, sometimes wifi, great view of the town, polite staff, not enough towels (wash cloth missing), other than that it'll due because I came to Scotland to see Scotland not to stay the whole time in the hotel. To add, the hotel should spruce up a bit to keep visitors coming back. Cheers!

Good facilities. Great room on top floor with beautiful views of the Ayrshire coast.very convenient for town centre and smashing pub next door.

Very nice hotel. Rooms were a tad small however I am a large individual, but for the price definitely worth it. Only complaint I had was the low water pressure. Rebecca at the front desk was very kind and extremely helpful in locating dinner for the evening.

Had a 4 day stay here , thoroughly enjoyed our stay , staff where friendly and attentive , esp Garry, we will be returning at some point in the future .

This is our second time staying in a mercure hotel the first one you could not fault but this one ayr was very disappointing, the room was not very clean and the breakfast was the worst ever cold rubber eggs even though they were brought fresh just as we got to the counter, the bar staff hardly behind bar very poor service, receptionists were polite and helpful

Great location, clean and inviting. Friendly staff. Toilets leave a lot to be desired but overall a pleasant place to go

Nice central hotel for Ayr. Rooms are perfect for the price, although then pool/spa area is in serious need of a makeover! Good base for exploring the coast.

The staff were really nice and really friendly and there was very good service in the restaurant but the upper corridors and rooms are in need of a refurbishment but the staff made up for it an enjoyable stay.

Been several times, friendly helpful staff, good food, rooms are comfortable and clean but require updating😀

Good central Hotel.. often use when in Ayrshire..although past visits I've noticed Hotel is in need off some freshning up.

Ideal location in Ayr. rooms starting to get dated. Buffet breakfast ok. Bar a bit pricey, go next door to Smith's Bar if you want a drink.

Very nice location not far from the beach area and Ayr town centre
Very friendly staff who make your stay
Room dated a bit

Had a great time... Staff are really friendly. Good prices. Great location Would totally recommend.

Great hotel with great ocean views. Staff were super friendly and helpful. Gym and pool are great. Breakfast was excellent could not fault it in any way at all.

Recently had a dinner here and was very impressed with the service and the staff. Definitely be recommending to my friends

Great location, friendly staff, clean rooms. Unfortunately the whole hotel is very tired. Upgraded to a privilege room, but apart from Seaview & nespresso coffee machine it's not worth the £25 per night.

We have now stayed here on quite a few occasions. If you get a deal it is worth a visit. Town centre with a car park is a bonus. Food very good . A bit tired but staff great.

It's almost like the company that owns the hotel knows the it needs work but it needs that much work they don't bother.
The staff are good but you can tell they are trying their best in now I think about it...we paid £90 for one night and that was a late deal!! it's not worth that money it's like stepping back in time you can see that at one point it was probably this amazing a high-end luxury hotel but that was like 20 odd year ago.
They've tried with the rooms with 2 floating bedside cabnets but their that far away from the bed u wave your arm in the night to find it haha it's not helping and I can sleep rough at times but the beds jeez o man pressure points or what I'd opt into the car or floor first. Every lamp shade is squint and the old school bathroom suite is past it. Power showers okay but theirs no real pressure and theirs no minibar or fridge not even a cheap biscuit with your twinnings tea bags which you get 1 of each flavour so you better like everyday and eral grey.
I had no real problem with cleanliness it's one of those places you walk in and get what its all about a relatively safe bet yes but you get what you get and that's all don't pay more than like £60-70...wouldn't know how much a rooms worth but I feel mildly shafted it has location but not much else I'm writing this at 6am to pass the time the backs killer right now haha
As far as Ayr goes it's not what it used to be it has some shops mostly shut down highstreet besides the beach and you can have a nice meal but it's not much better than your own high street I feel I had more selection back home

Took my son to his drama group in the basement. Hotel looks lovely now the basement has been done up.

We use the mercury hotel quite often as my daughter attends the drama group. The hotel is clean, the staff very helpful and whether I stay for just a drink or a meal they always out themselves out to give the best possible experience

Just really really tired and in desperate need of a refit, everything is broken or old and worn out. Staff nice but obviously aware of issues.

Breakfast quality good but layout very poor with buffet plates empty and unsupervised. Toaster ready for bin or poorly maintained as regularly required to be switched off to avoid triggering fire alarm. Rooms fine

Center of town, close to water front, bar inside, near many quality eatery. Clean room, quality service, polite owners/ operators

Very friendly knowledgeable staff. My room was very nice with an outstanding view. Mercure Ayr will be my pick for when traveling through Prestwick Scotland.

Very dated but comfortable. Pleasant staff. Close to town center and beach, walking distance.

Good central location. Staff helpful and friendly. Rooms are slightly dated, but clean. There is no soundproofing between rooms adjoining or from above - very noisy.

quiet, nice place. rooms bit oldish but absolutely perfect. Good breakfast, bar is very good. Close to the sea and the sunset is beautiful from the window. (if you are lucky)

Good service, nice staff. Location was excellent, right near the town and beach. Easy walk to bars and clubs. Lovely.

Central to all the shops, rooms are a wee bit dated but are really clean and beds are comfy. Staff are really nice. Nice views if you in a front room

Good value good service

Very nice hotel. Staff very helpful. Great location. Food was superb. Would definitely recommend it and we will most certainly be back

Super helpful staff very friendly lovely and clean

Location is a bit backstreet and the gym needs new equipment but otherwise it's a nice place. Oh and the expensive bar.

My child attended a youth theatre workshop, the hotel was clean, well laid out and seemed pleasant

Warm welcome, excellent service and wonderful staff and management that go th extra mile.

Great staff that are helpful and polite. Very clean and large family room was perfect for our stay with sea views.

Breakfast was fantastic and could not fault.

Unfortunately cannot comment on the leisure facilities as did not have time to use them

Nice hotel, lovely staff, great food and good location.
The view from the front is pretty spectacular too, if you manage to get one high enough.

Pleasant helpful staff, comfy room, and a surprisingly good restaurant.

Good central location, room was a bit of the small side but comfortable.

Stayed here 4 years in a row and this amazing place has NEVER failed to deliver.We pay the extra bit more and get a king size bed with an anex!The anex has 2 single beds!

Nice clean rooms, good food both at evening and breakfast. No complaints all round. Didn't use the pool etc, but heard they were good.

hi great hotel prim spot .boked under alison francis.leisure area great breakfast real good .bitdear if eating dinner .room was great maybe next time sea view .staff great will def be back

Nice hotel 300 yards from the water front.

Excellento

Old an really not the best. You can do better with better price in other hotels