Great stay. Quick check in and accommodation for all travelers. The manager quickly helped me move my room to a quieter area away from a hallway A/C unit. Rooms are modern, clean, and very comfortable! WiFi is fast and no password required to sign on. I’ll stay here again!

Newly renovated lobby and rooms. Love the new layout and renovations. The rooms are modern and clean. The floors are laminate so very different from the carpeted floors they had before. I personally liked them but some people prefer carpet. I wish they had given me slippers to wear in the room as that would have made it more comfortable.

We came here for a weekend getaway for our anniversary. The hotel was in excellent condition and you could tell it was recently remodeled. The staff was friendly and went out of their way toale sure we felt accommodated. We ate at the breakfast buffet in the Octagon restaurant both mornings. The food was great. We ate dinner there one of the nights as well. We got a couple's massage at the Red Door Spa. It's nice that they have both a spa and restaurant right at the hotel. Highly recommend staying here.

Nice hotel. Seems like the remodel isn't quite done yet. Almost seems like all the furniture hasn't arrived yet, plenty of space in the room but not much furniture. No where to sit in the bedroom other than the bed but there is a large empty open space. Only one tiny hook in the bathroom, 4 people in the room equals no where to hang your towels to dry. Per the flyer hanging on the bathroom door to protect the environment, "Please hang your towels" so you can reuse them. They didn't clean our room once in the three days we were there. Called down repeatedly for towels and they always needed more then one call to get fresh towels. Very expensive room rate for what you get. I would never stay here again. Very disappointed!

Potential to be a great hotel, however my stay in room 537 left a lot to be desired. Room wasn't ready when's we arrived after 4 P.M.. Had to get ready for a wedding, so we changed into our finest in a locker room. Came back after midnight and we were given a room without A/C, just a noisy fan from the front desk to keep cool by. Room was sparsely appointed with no chair for the desk or chair for that matter to relax in. To tired to request a different room, so we just crashed on the heavenly beds until morning. Bathroom appeared to be recently refurbished, but otherwise great. Breakfast was great, but had to wait a half hour to be seated. Staff was always warm and helpful.

We stayed at the Mystic Marriott for an overnight family trip. Although Saturday's beach plans were thwarted by rainy weather, we enjoyed the hotel's wonderful pool and hot tub. We took a nice excursion to the family friendly Lyman Allyn Museum. We enjoyed more time in the pool. Our room was stylish and comfortable. The next day, we headed out to Ocean Beach. But, first, we had a great breakfast at the hotel's restaurant. Overall, I was very impressed with our experience at the Mystic Marriott.

A nice property with a recent redesign. It was comfortable and had nice amenities. Perfect for weddings, events, or a family getaway. Close to several nearby attractions.

It's a high quality hotel featuring a spa, restaurant, and contemporary rooms. Reception was friendly and attentive and offered me bottled water and fresh fruit. The rooms were modern with sliding door showers, a chaise lounge, and a desk.

I'm not particularly fond of hard ceramic hotel room floors as they can be noisy when someone drops something on them (in the middle of the night). Additionally, I found the bed and pillows to be uncomfortably soft. I sank down into the bed and could never quite get comfortable. Maybe I could have slept better on the floor.

A very beautiful place this is. Nice pool and hot tub. The rooms are all nice. No free breakfast though ;c

Very nice hotel with many amenities. Breakfast/brunch available on site. Recently remodeled rooms.

Good convenient location, comfy room, friendly service, nice facilities, a bit small for a large convention but otherwise a good stay over.

Placed in a room for the disabled. Only a small dim shower light in the bathroom and no room on the vanity so I had to apply my makeup using a table near the window. Otherwise it was fine and the staff were very polite and helpful.

CLEAN place to stay but is under renovation. A few mis steps with the renovation- shower has no trays, glass work area top looks good but an optical mouse doesn’t work, nice air handler but it made a banging noise every time it started, small sink area barely enough room for a guys toiletries let alone 2 peoples stuff, LOTS of towels was good. They put me in a handicap room so I don’t know yet what a standard room is like but this one was probably roomier than standard. Buffet breakfast was OK but not great - all employees were very nice!

This hotel was not what i anticipated at all. It wasn't horrible, but it wasn't an "experience"either. There's no view to look at in any room and the room lacked so many things one could use. And for the price of the a complimentary breakfast would have been nice gesture to thank their guests. Also, I'm positive I did not get a king size bed eventhough I double checked that at the front desk. I just really expected more for the money and all the pictures online. I did enjoy the Home Show event that was there! Great job on that. Probably won't visit again. Thanks

The staff was awesome. We enjoyed our stay. I believe it was Tina whip was our dining room attendant. Most helpful and over the top enthusiasm!

Attended a banquet. The banquet room was set up well and hallways around it were nicely decorated. Staff was helpful and friendly. Based on what I saw I would book a room.

Very nice hotel and spa with all the amenities. Easy on and off the highway and close to tourist attractions. Vey nice and helpful staff. Really enjoyed our stay.

I attended a professional event their recently as well as spent the night. I found the facility accommodating to work with as I set up and broke down my booth. IT was very helpful as well as the rest of the staff. The room was nice and clean with great pillows. Good bodywash, shampoo, and soft towels. Check out was easy and parking was plentiful.

The start to our romantic weekend begins with me calling the front desk at around 7 or 8, and letting them we would be arriving late that evening because we are going to the Sugar Factory at FW. The associate says okay I'll add a note. Beautiful right? So we arrive and they say we don't have a reservation for the night. The associate says no problem... I'll get this fixed for you. Calls a supervisor or manager or more experienced person over... This guy immediately comes over WELL THEY DIDNT BOOK THE ROOM TONIGHT. I've never been to a hotel where they start off pretty much calling me a liar. I show him the email with my reservation for both days and tell him I spoke to an associate. He just takes no accountability of the issue. You would think he was paying me to stay there. Myself the booking agency and the original associate got everything resolved, and the manager then... Charges me a higher rate than my reservation. I decided to wait until I was checking out in case there were any other issues related to charges. Everything else was fine as charges go. Then we went to the spa which was amazing. The Octagon was also very good. The beds and pillows were very uncomfortable and the TV sucked. I'm not proof reading this please excuse any mistakes. I guess the manager is really what just completely tainted our experience from the first second I was there.

The rooms were very nice and clean. Location was great (just off the highway). The ballroom was beautifully set up and the staff at the front desk were very nice and helpful. Service at the bar was very slow for overpriced drinks

We stopped by here while helping and teaching wounded warriors how to scuba dive,,what a nice place,clean ,workers are very friendly and helpful in getting us around the area and in general just being nice to us and the men and women who help protect us and the way we live,I'd come here again without a doubt,thank you

Both the hotel and spa are wonderful, as are the banquet facilities. The food is of high quality and is well prepared. Food is also attractively displayed during banquets.

It was a nice hotel. Everyone was very friendly. There is a spa and a restaurant and all the amenities really. I feel like the room is a bit small and the hotel wasn't anything special When considering the price point. They do like to sneak on additional fees; charge you extra for decent WiFi, charge you to use the hotel phone, even for local calls Etc. I feel this is normal for a nicer hotels though. The hotel is about 20 minutes (with no traffic) from the Mohegan Sun Casino, which is why I stayed there. The drive to the casino is less than straightforward though. There are plenty of shops and restaurants in the surrounding area. You're not too far from the interstate. Good location.

This is a tired hotel, being renovated spring 2018. The check in staff was fantastic, octagon restaurant great, concierge room breakfast pretty terrible, with a surly waitress. Room was spacious and bathroom bright

Has the best Concierge Lounge I've been in for dinner. It's worth the upgrade. Let's just hope Marriott doesn't mess it up after they move to the M Club format.

Staff & masseuses at Red Door Spa are terrific. I can only comment on spa not hotel as i go 2x yr for massages. Massages are wonderful especially with the seasoned workers.

2nd visit. Back again. Stayed in handicap room the bar came off the wall. Husband fell and hit his back and head in wall. Did not even take anything off if Bill. They fixed it fast. But now his back is sore. Ruff with MS.

Stayed here for a wedding. Attentive staff and very comfortable bed. Had 1-2 issues but they were eventually resolved.

Great hotel. Clean rooms and wonderful service. A great place to attend a work event.

The hotel was super clean. The beds and pillows are comfy. Everyone was friendly. It's in a good location. I have a few very minor complaints. The refrigerator was luke-warm. I'm not even sure what the point of that was. I wish that there were more hooks/places to hang towels in the bathroom. The pool area could have been ventilated a little better. Silly stuff. Everything was quite beautiful and I'm glad that we chose this location.

Staff was very helpful and friendly. The conference rooms were great for a professional meeting. The catering was delicious and absolutely worth the experience.

Nice comfortable room. Got the corner room that easily sleeps 5. Service was good and have plenty to do with spa, fitness room and pool. Close to Mystic Seaport, Mystic Aquarium.

What a beautiful place to stay! I was there for a conference in the hotel. The rooms are very comfortable. The food was delicious! There is a Starbucks and red door spa locate in the hotel. The lobby is very comfortable. The casinos are 20 minutes away.

FYI - The hotel is located all be itself. There is no place to walk to

The food services were excellent. The bedding was a bit too hot for the weather, but the mattresses were comfortable. The rooms themselves were spatious like normal hotels. The staff were helpful and cooperative. Overall, i would recommend the experience for the pricing.

The rooms are nice but no better than your average 4-stars Marriott property. The gym is better than average and actually have a Smith machine with plate weights. The staff is very accommodating and friendly. There's a Starbucks in the lobby as well as a bar with good food options. Location is great as it is only 5 mins from downtown Mystic.

My company is hosting an event at this location. I am in my company's IT department and had to work with hotel staff in preparation. Staff was courteous and knowledgeable. Facilities were clean and accessible.

This hotel is in the moutains in a beautiful locale. It is very comfortable and had great decor. We are at the restaurant and enjoyed the food.

Terrific anniversary weekend! My wife and I stayed here for 2 nights, and were very happy with how we were treated by the staff. Very convenient location, and the restaurant was terrific.

We went for the Mother's day brunch. The food selection was amazing. Fresh seafood, perfectly cooked steak, phenomenal sides, omelet station, and quite the dessert spread. The overall experience was great, but wish the service was a little better. The server seemed to have an attitude, but did not take away from the overall experience. Third year taking part in their brunch. I highly recommend!

As always, the Marriott was the perfect host for the event of the day. A lot of my friends attended the Platinum Performing Arts Competition there, and it went really well! Thank you to the hotel for an excellent location for an event.

Went to get away and relax. Gladly everyone there was professional and polite. I def had a great night with friends. Dinner and drink were amazing.

The service in here is like no other hotel I have ever seen before. They really went above and beyond to make us feel welcome and comfortable. They even provided me and my fiance with a bottle of champagne, chocolate covered strawberries, and some roses so that my finace could surprise me after we got engaged and they even delivered it to the room and set everything up before we got back from where we were located so that after my fiance proposed everything could be perfect. I am truly grateful and will forever remember this hotel and their kindness and generosity. They didn't even charge us for the champagne or chocolate covered strawberries. This is definitely the place to stay if you are getting engaged or even married. And might I add that their spa is fantastic. They fit us in their schedule for the same day that we got there and they also really went above and beyond to make us feel comfortable and welcome.

Overall the staff was great. Very attentive. Everything was clean and well organized. Very accommodating. No issues during the event I went to.

Rooms are clean and amenities provided. Also really hot and ice cold water which is amazing. And the complimentary toothpaste is adorable :)

I was there for a home show. I have not stayed there. I have been there for events.
The food was always great.

Cool place. Sort of faces the waterfront. Clean and decent rooms. Would be great if the bed was a bit more comfortable for the price charged.

The rooms were super spacious and clean. The staff were always willing to help and courteous. The food was amazing! Overall a fantastic experience.

The rooms and staff were great. They told us there was a shuttle to foxwoods but it wasn't running the day we needed it. It is about 15-20 minutes away from the casino

The room, staff, and proximity to the casinos were good. However, when we arrived, the reservation clerk advised me that we would be staying in a room with two double beds. I told her that I made reservations for a king-sized bed. Then, she tried to tell me that there wasn't a preference on my reservations. I reiterated that I made reservations for a king sized bed. Then, she is like we have no more available, sorry. I almost asked for a manager because she was flip. I did not because it was NYE and other people were waiting. Even though it is a nice hotel and everyone else was friendly and accommodating but this one desk clerk, I would never stay here again. I would also discourage friends and family that frequent the area to never stay here. Matter of fact, the clerk didn't even adjust the price of the room down. If it was not NYE and the fact that hotels everywhere were sold out, I would have left and cancelled the reservation.

The event was nice, but too packed together. There wasn't enough room between tables to walk. Also restrooms need better marking

The hotel is spotless n gorgeous. beautiful large n spacious rooms. checking in a breeze. Staff courteous. late checkout if u ask. we didn't want to leave....

Very nice and helpful staff. Nice room! And great cookies+milk

My work had a holiday party here, and it was very nice the price was right the food was excellent service fast and friendly drinks at the bar where a bit pricey depending what you got but not the worst I have seen.

This review is for the Red Door Salon located within the Mystic Marriott Hotel. This is definitely a five star salon! I had a gift card for a signature massage, manicure and pedicure and I highly recommend all three. From the time I arrived to the time I left, everyone there made me feel like a movie star. They gave me the softest robe to wear, slippers and unlimited water, tea and coffee in the relaxation room. They even accommodated my party of 3 and timed everything perfectly so that we got to experience our spa day together! This is great for a spa day or for just one service. I will be back for sure!

I attended a Continuing Education class. The parking on the left side of the building is easy and has many spaces to park. The staff are nice and accommodating and the bathrooms were very clean. A nice place to go to and listen for entire day.

I love the look of this hotel. The grounds are so well manicured and I felt like I was entering a 5 star hotel when I walked into the lobby. The room was upscale without feeling like I was going to break something. The staff were always courteous and professional. The only two reasons I won't give this hotel a 5 are: I didn't like that we couldn't hook up a laptop to watch netflix due to their input block and; the plumbing in an adjacent room was quite loud.

Attended a wedding and it was phenomenal. Very courteous and efficient catering staff, good food, quick service and beautifully decorated.

Staff are helpful and attentive. Food was very good across the board. The gym has free weights which is rare. Banquet space was great. Overall great place

Our room was ready for an early check-in, which was very helpful for us. Every staff person we encountered was extremely helpful and friendly. Our room was was great. We would love to come back here in the future.

Great from the start.

We had an awesome first vacation in Mystic at this clean and well run hotel.

It's located perfectly near I-95. The Seaport, Aquarium, and beaches are all within 15 minutes.

The people who work here make the difference though.

The manager Mariah and her staff went above and beyond. They catered to our family needs and truly gave us an experience that defines hospitality. I can't speak more highly about this hotel. I recommend it for anyone going to the greater Mystic area.

It is because of this stay that I am using Mariott any chance I get.

We came here to run a dance competition. Staff were very helpful, and promptly dealt with any requests we had for them. The event went very smoothly, and we plan on hosting more events here in the future. In terms of the actual hotel, accommodations were adequate, the hotel felt very clean, and the lounge/bar had some very nice food. I would recommend this to any friend looking for a place in the area!

Gorgeous hotel and spa with a full service Starbucks on site. I am disappointed in the front desk staff though. I called ahead to add my friend to the reservation so that she could check in immediately when she got there. Instead she was left standing around waiting for me because there was some "issue" that my card wouldn't go through without being physically swiped. The other completely unacceptable issue was that there was no warning that a hold was placed on my card for $100 over the cost of the room. The only reason that I even discovered this was that later that night I happened to notice a tiny sign at the OTHER END of the check-in counter stating that there would be an extra charge and that it would take up to TEN days to be refunded to my account. There were no apologies from the staff and they pretty much blew my concern off when I told them that I had not been notified of this upon check-in. Their flippant attitude angered me even more than the bogus charges.

Staff courteous and attentive. Rooms are clean and comfortable. Great relaxing weekend.

Snafu with the reservation but they were able to accommodate at least part of my booking. Room was comfortable. Sheets don't fit bed and come untucked right away. Restaurant breakfast buffet was fine first morning and got worse each day; looked like same bacon and sausage on day 3. Staff was great. Dinner was great. Bar needs to be cleaned.

The hotel charges more for a corner room and lake view - there's no such thing as a lake view in most of the rooms.
The room and hotel were very clean.
The restaurant breakfast was luke warm most of the time and pricey for what you got.