 4 980 reviews

Novotel Palembang Hotel & Residence

Jalan R Sukamto No 8A South Sumatera, 30127 PALEMBANG, Indonesia Access

Novotel Palembang Hotel & Residence

Make yourself at home at the 4-star Novotel Palembang Hotel & Residence in the heart of the city. Explore the local designer stores then relax in the outdoor pool or let off steam at the fitness centre or the jogging track. Fully equipped meeting rooms and the Grand Ballroom provide the perfect setting for all your business events at Novotel.

Rooms

Accessibility

Novotel Palembang Hotel & Residence
Jalan R Sukamto No 8A South Sumatera, 30127 PALEMBANG, Indonesia

Hotel

  • Internet
    FREE WiFi
  • High speed wireless
  • Internet services
  • Transportation
    Outdoor parking
  • Parking
  • Front desk
    24-hour reception
  • Bell staff/porter
  • Car rental
  • Concierge desk
  • Concierge floor
  • Concierge lounge
  • Express check-in
  • Express check-out
  • Tour/sightseeing desk
  • Work away
    Business center
  • Photocopy center
  • General
    Adjoining rooms
  • Hotel service
    ATM/Cash machine
  • Dry cleaning
  • Onsite laundry
  • Safe deposit box
  • Security
  • Travelling with others
    Babysitting service
  • Children welcome
  • Accessible
    Accessible facilities
  • Elevators
  • Events
    Ballroom
  • Bus parking
  • Meeting rooms
  • Truck parking

Rooms

  • Communication
    High speed Internet
  • Bathroom
    Bathtub
  • Hairdryer
  • Shower
  • Entertainment
    Cable television
  • FREE newspaper
  • Satellite television
  • TV
  • Business
    Direct dial phone number
  • Green facilities
    Eco-friendly bath amenities
  • Eco-friendly cleaning products
  • General
    Air conditioning
  • Iron
  • Non-smoking
  • Wake-up calls

Recreation

  • Pool
    Outdoor pool
  • Wellness
    Health club
  • Jacuzzi
  • Massage services
  • Sauna
  • Spa
  • Cultural
    Disco
  • Nightclub

Food and Drink

  • Services
    Room service
  • Green food
    Organic food option
  • Outlets type
    Lounges/Bars
  • Poolside snack bar
  • Restaurant

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
No cancellation charge applies prior to 18:00 (local time) on the day of arrival. Beyond that time, the first night will be charged.

Travel with others

Children policy
Accommodation and buffet breakfast are free for two children under the age of 16 staying in their parents' or grandparents' room and having breakfast as a family.

Payment type

     

Languages spoken

  • English
  • Indonesian

Welcome capacity

  • Number of Meeting Rooms: 12
  • Number of Sleeping Rooms: 196
  • Largest Meeting Room Size: 15597 sq. ft.
  • Largest Meeting Room Capacity: 1800

Parking

  • Bus parking
  • Truck parking
  • Outdoor parking
  • Parking

Amenities

  • Other equipment and facilities

Environment

Property's Green Action

To protect the environment, we are reducing water use, energy consumption and recycling waste with the goal of limiting our carbon footprint. We integrate sustainable development into our operating procedures, contribute to preserve local communities and the natural ecosystems in which our hotel is located. With all sister hotels, we have already planted three million trees as part of a global reforestation project supported by the United Nations. The last but not the least, we engage our partners and suppliers in their sustainable development strategy and integrate them into the responsibility chain.


  •  Organic food option
  •  Eco-friendly cleaning products
  •  Eco-friendly bath amenities

Certifications

Planet 21 Bronze

AccorHotels created an action plan that offered actions listed below to promote sustainable development, tailored to the hotel context. Those initiatives are structured into 4 pillars & 2 specific issues:

- PEOPLE: Raise employees’ awareness of the eco-friendly practice
- CUSTOMERS: engage guests in a sustainable experience
- COMMUNITIES: work hand-in-hand with local communities for a positive impact
- PARTNERS: co-innovate to open up new horizons

- BUILDING: Move towards carbon-neutral buildings
- FOOD: Strive for zero food waste & healthy sustainable food

Then, to go even further, each hotel selects other actions from over 60 additional initiatives. This flexible system enables it to build its own program in line with AccorHotels’ commitments, but also reflects the hotel’s local characteristics:
- Its prior level of progress on sustainable development
- Its priority areas for improvement
- The environment and local issues

A weighting mechanism establishes the action achievement level with a score that places the hotel around the higher levels. Each level marks the progress hotels are making in implementing the Planet 21 program.

Most helpful reviews - Google and TiCATi reviews 9 80 reviews

Chandra Maulana
6 years ago – Google

10

A hotel with resort feel. The concept is unique. Release all your tensions of daily activities in this place. Food is good. View is nice. Space is remarkable. A haven for sports and jogging fans. Bringing all families is also recommended. The ballroom also astonishingly vast. The widest in the city. But if you always complaining about walking too far from parking lot, this hotel won't be your favorite.

Gregory Gerard
6 years ago – Google

10

Great place to stay in Palembang especialy with the family. Its a resort in the middle of the city. Great services and big spacious room, reminded me of Bali and overall satisfactory stays. One thing I realy love is eventhough they are a resort they make the lighting bright on the halls and rooms, which I think a lot of resort and hotels didnt do that sometimes. I been staying in couple of 4 stars and 5 stars hotels in Palembang, I will say this the best or at least one of the best place to stay when you are in town, for their services, layouts, designs and comfort.

Lidya Ummu Salamah
6 years ago – Google

8

One of the largest hotel in town. But too bad, I don't really like the concept, it's too far to walk and tiring. But good service and great room, no doubt!

melonia seven
6 years ago – Google

5

Room service tidak selalu standby. Ditelpon berkali-kali baru diangkat. In room dining juga tidak enak makanannya, harga tidak sesuai menu. Orang-orang room service yang ke kamar tidak ada yang friendly. Arah kamar membingungkan, nomor kamar dipisah, tapi tidak ada arahan yang jelas. Yang paling mengecewakan ya itu, makanannya nggak enak buat kelas bintang 4 ke atas. Room service jelek banget, ngga pantes bintang 4. Ya mungkin gara-gara ga ada persaingan lagi ya di Palembang, makanya pelayanan nya buruk banget kalo dibanding pelayanan hotel di pulau jawa.

Zaidan Zhaafirah
6 years ago – Google

10

Kl mau nginep tp dapat suasana berlibur ya di hotel ini. Hotel nya sangat luas utk hotel yg berada di tengah kota, mirip resort..hijau bgt krn banyak pepohonan, kamarnya luasssss bgt, swimming pool nya favorit deh. Selalu feel happy kl stay disana😍

Mikael Setianto Fariadi
6 years ago – Google

4

This hotel is kinda old and dusty. My last visit here ended up I moved out in the middle of the night since it's too dusty and my nose allergic to dusts. The food never that great. I've been here in couple occasion, and they never improved their taste quality of foods. Maybe they put less spices to make it healthier? I dunno. But most of my friends admitted food here are just average. My last party visit here, their charsiu chicken is very bitter, they provided rendang but mixed with hard-rough beef, but some is tender and soft. But not all. Most guests of the party prefer outsource foods since it was a standing party. And my relatives admitted the outsource foods are much much better than rice/hotel cooked foods.

Alfi Rahmi
6 years ago – Google

9

The receptionist was very polite, all smiling and helpful. Spacious room, very well furnished with amenities, a very functional AC, the cleanliness was very good. In room dining service was great as well. Great pool, family friendly. Every corner of this hotel was very well maintained. One thing they could improve though, was they should have been adding more tables at the Square restaurant at busy hour like breakfast time. All in all, definitely gonna come back to this hotel. Almost felt like home.

Andre VdH
6 years ago – Google

10

Clean rooms. Stunning gardens. Great gym. Awesome swimming pool. Good breakfast spread.

Edwin Fong
6 years ago – Google

8

Convenient location, organised room, and affordable prices. If not for the slightly leaking shower, it would be perfect.

Rifky Nasution
6 years ago – Google

9

Great hotel, nice food. But what I love the most is the swimming pool with those palm trees for quite exotic tropical environment, along with relaxing steam room & sauna

Saprudin Ade Maulana
6 years ago – Google

9

Great Hotel room, beautiful view & lot menu breakfast with special local food.. Very Recommended to stay

Deny Albatrosa
6 years ago – Google

10

As I saw in Novotel Surabaya, in here I found the same concept design. In the middle there is swimming pool and tropical garden. The room is better interior in here than in Novotel Surabaya. Breakfast is very nice. Swimming pool and garden also bigger than in Surabaya. But corridor on 3th floor is very dark. Only floor lighting on night time. Maybe they want to bring romantic or exotic atmosphere on this place on the night time. Respond from the staff (house keeping and receptionist) very fast. Two thumb for this hotel.👍👍

Billy Indiarto
6 years ago – Google

6

Definitely above average hotel. Nice and cozy. Quite a walk from each lobby to any room though.

E. Suparyadi
6 years ago – Google

9

I think it is the best hotel in Palembang. Not only its awesome architecture design, but also its facilities, services and hospitality.
Located on main street, close to a mall, and only few minutes to the airport (if no traffic jam off course).
I recommend this place to stay, either for business or pleasure...

dita reista
6 years ago – Google

10

Nice and good place if you want to stay for holiday with a family or if you want to create an event like conference, meeting, or a wedding. Also food is delicious

Yafi Tanzil Huda
6 years ago – Google

9

Very nice room. The service provided is very good and kind. Kinda lucky that I can get the even-numbered room because it is facing the pool. Very nice.

Trang Pham
6 years ago – Google

7

My room was on the first floor and I could walk out to the garden from my room. Breakfast was good but not so many good options for me. it's better to have clearer guide to each room. 'cause it's easy to get lost for the first time guest. My boss was lost for 30 minutes to find his room. I highly recommend other guests stay on the first floor. For the 1st floor, you must remember to lock your balcony door before leaving the room.

Agung Putra
6 years ago – Google

9

Gold location, very nice rooms and excellent for service

Hardono arivianto
6 years ago – Google

9

A good place for a week end get away with the whole family. Good variety of breakfast continental food combine with traditional food. Big swimming pool, fitness centre, big room with hot tubs inside. Just beside the PTC mall where u can find a good food also . Btw they have a good meeting rooms facility

Irawan Prayoga
6 years ago – Google

10

The finest hotel/resort experience in Palembang. Awesome scenery, cool concept, good foods, great service. There are few Pempek shop near the hotel, like Beringin and Candy.

Bambang Setiawan
6 years ago – Google

9

I love this hotel concept. The bedroom is spacious and cozy. Tips: asking for bedroom at 2nd or 3rd floor, both for swimming pool and park view for the best view and privacy. Nice hotel for family vacation and business.

Wifandy Purba
6 years ago – Google

8

Nice resort but somehow feel a bit creepy, probably because the place is huge and some areas are very quiet

Farid Baskoro
6 years ago – Google

10

Nice hotel to refreshing.. with swimming pool n fitness gym. Cozy hotel and quite wide. There are shopping mall (PTC = palembang trade center) beside the hotel.

lia natalia
6 years ago – Google

6

Office boy n petunjuk / informasi ruangan minimalis

Muhammad Arestullah
7 years ago – Google

9

Really like its big room and the pool view from the balcony was also beautiful. The pool itself is another plus point. It's big, not square shape and made it beautiful with some palm-tree island like in the middle of the pool. And completed with underground jacuzzi pool.

Grant Gloria
7 years ago – Google

10

Nice hotel. The food at the restaurant are all very delicious. The views inside is incredible.

A G
7 years ago – Google

6

Best hotel in Palembang. Large rooms. Great staff. Night club noise extreme in room 337 made it hard to sleep until 2am

Indra Siregar
7 years ago – Google

10

The concept of this hotel is unique. Unlike any other hotel, Novotel rooms formed in rounded layout. The pool is precisely located at the center. Very recommended hotel in Palembang..

Henri Hermawan
7 years ago – Google

7

Awesome, great service , comportable room

laurensia fitri
7 years ago – Google

9

The best hotel in Palembang. Perfect view with garden, swimming pool and chapel. Very big lobby and the room is great.

Peggy Pallasathena
7 years ago – Google

10

Love .. cz outdoor na kece

Indrawan Crijayanaka
7 years ago – Google

8

Good breakfeast. Room house keeping need to be improved. Some tea saucer not properly cleaned.

Adam Ng
7 years ago – Google

8

Nice and spacious hotel although the housekeeping have room for improvement, nice pool area with live music and pool open from 6 am, the food serve in the restaurant was very nice as well. Nearby to some shopping area and hospital. The price is reasonable as well. Would consider to come back to the same hotel the next time I come to palembang

Ratno Setiawan
7 years ago – Google

10

It's the best place to stay with your family in Palembang after touring all day long around the city.

Richard Büffing
7 years ago – Google

9

I've been coming here for years and never been disappointed.
The Hotel is clean and under good maintenance (not typical for Indonesia).
The staff is always friendly and willing to help in every possible way.
The pool is one of the largest in the area.
Food is delicious, a bit pricey though but totally worth it.
Breakfast buffet is very rich and also suitable for westeners.

Demby Pratama
7 years ago – Google

7

Great place for meeting. The location is easy to find, served delicious food and comfortable.

Dia dhonnimuh
7 years ago – Google

5

i don't know why novotel in Palembang is has different quality with other novotel. We are waiting from 1 pm till 3 pm to check in, the reason is the management should prepare and clean the room, the funny fact is the receptionist tell us the ex of guest who use the room is already check out from 11 am. So the management should prepare the room arround > 3 hours :D

Muhammad Arief Rachman Hasibuan
7 years ago – Google

10

Comfortable, friendly, delicious food, nice to bring family to this hotel

D.Tonny Widjaja
7 years ago – Google

7

I think is best business hotel in Palembang, huge & nice lobby

teito klein
7 years ago – Google

8

Nice place to stay in Palembang. Great food are served here and they have a big swimming pool.

Aixin ovo
7 years ago – Google

10

Great place to stay during your visit to palembang. Great breakfast and pool, room also spacious !

Anastasia wen
7 years ago – Google

9

Great escape within the city. When you enter this place you feel like you're in some romantic place like bali. The room is spacious. The aircon works very well. And the food tastes very well. They have a huge outdoor swimming pool and a children pool too. Well if you stay here you just won't get bored because of all the facilities they offer. The room rates are worth the price

Reza Fabiola
7 years ago – Google

10

The only hotel in Palembang which has a private garden with a grand lobby that overlooking the garden, swimming pool and a wedding chapel. The whole area was designed by world renowned architect from Australia, Denton Corker Marshall. The building design as well as the environment as a whole is so unique. It is a perfect getaway from the bustling city into tranquility

Isays Sampesule
7 years ago – Google

8

Nice hotel, good location, delicious local food during buffet breakfast. Cleanliness should be improved.

lin chen
8 years ago – Google

6

So many mosquitos inside the room. It keeps you busy killing them all over night. Air conditioner's setting makes you either cold or hot. Breakfast quality is poor, not matching a 4 star hotel. The hotel management needs to be further improved.

Moehtar Wardanna
8 years ago – Google

9

There is patal's legend tower here, myth said they cant get rid the tower from it place

Nuriman Mudini
8 years ago – Google

10

Good Place Good Swim Good Fish Pond

M. Aulia Ramadhani
8 years ago – Google

9

Cozy place, good food. You also can swimming here. Have big ballroom for party or seminar.

There are ptc mall and lotte mart for buying some stuff and hangout place in one area.

Deep Fried
8 years ago – Google

7

Nice hotel, nice pool, nice service, nice breakfast, nice experience. Recommended hotel for family or business occasion.

Bambang Setiawan
8 years ago – Google

10

I love this hotel concept. The bedroom is spacious and cozy. Tips: ask for bedroom at 2nd or 3rd floor, both for swimming pool and park view for the best view and privacy. Nice hotel for family vacation and business.

Jimmy Aritonang
9 years ago – Google

9

Wonderful

Ria Sylvia
10 years ago – Google

10

Huffhh..capekkkkkk.

blues moment videography
10 years ago – Google

7

Mantapp dehh

Joko Sumargono
11 years ago – Google

10

Bobo ciang

Budiman Budi
11 years ago – Google

6

capex bnget, jd saat nya rilex's n istrht dlu,,,!!!