We were initially frustrated that our room smelled like cigarette smoke but Spencer at the front desk was so kind and more than made up for it. Great customer service.

Date weekend! The Sheraton never disappoints! The rooms are very nicely appointed. Clean and comfortable. The bed was very comfortable. We love the location as it’s near everything we like to do. Highly recommend.

Great breakfast. Nice rooms comfortable beds and pillows. Super clean and wonderful customer service. A special shout out to the staff at Jimmy V.

The hotel is location is great. The service we got was wonderful and very ‏hospitable. The room was ok but the water pressure in the shower was a joke.
It seems that they are not adjusted to have many people in the hotel because when we were there it was super hard to get an elevator. Plus, when I got to their club in the morning they ran out of plates and food and I waited 20 minutes for that.

Nothing really special, nothing bad (thats a good thing). Its a hotel with a great down-town location in Raleigh. This is within walking distance of quite a few restaurants. They seem to be currently undergoing some renovations. The parking deck across the street is pretty convenient. Rooms are pretty standard for a good hotel. We did have to request a refrigerator and there was no microwave in the room.

This hotel is conveniently located right across the street from the convention center in Raleigh, and is an excellent choice if you are attending an event there. My room had a lovely view of downtown. There's a restaurant on the second floor that gets quite busy but is very good (try the steak salad). My only complaint was with the elevators, which were only partially operational all weekend, so there were lots of long waits.

The room is good, we had really fast service when we asked for extra pillows. But they were working on the door when we came in, which made it difficult to get in. Then one of the elevators was down when we first got here. And then the third elevator went down so we only had one elevator on opening day of Supercon. There were a ton of people it took us about 3 hours just to get our stuff to our room. The staff helped as much as they could. So far besides using the stairs, since we are on level 5, it's been perfect. The cafe on 2 has great coffee and the restaurant has really good food.

The staff was very nice and helpful during my stay and the room was updated and comfortable. The hotel seemed to be under construction, however, and the amenities were definitely lacking because of that ("gym" was in a conference room...). Overall I'd stay again.

Location: Amazing. Right next to the concert venue we attended and some really great bars. Bar: super cool tap system Staff: very friendly and helpful

I have a background in hospitality services so I'm familiar to the day to day operations of a hotel and what guests should expect of such services. Our stay was one unexpected thing after another. Upon check in, my reservation was for 2 beds (a total of 4 guests) and they had us in a king room. The Guest Services Rep was confused and asked several times if we had more than 1 reservation. After getting switched to the correct bed type, and after a 4 hour drive I went in to use the bathroom and there was hair all over the tub and floor and was missing soap. It was clear that the bathroom wasn't cleaned (other than new towels) before we arrived. The toilet had no pressure so even toilet paper would take 3 flushes to go down. It was brought to the attention of the front desk but I'm not certain anyone checked it out while we were out for the day (as explained they would) because when we came back we had the same issues with it. It was so bad, we had to use the lobby bathrooms if we needed to do anything but #1 because it just wouldn't go down. Pretty inconvenient in the middle of the night. The reason for the high score of 3 stars is because the location is on point! Food, entertainment, museums, shops...all within walking distance. We paid almost $400 for a 2 night stay, I expected better quality of service.

Rooms are decent but small. I was just helping my stepson get checked in, so my experience limited to the lobby (fine) and his room. Basic hotel room; good location.

What a nice stay! The rooms were very clean and the service was wonderful. Highly recommend.

Friendly staff, Libby and restaurant are nice. Rooms, like seemingly all Sheratons, looks like it was built in the 1980s and not touched since. Dated rooms, got a handicap accessible room for some reason, so it had an awkward shower that basically floods the whole bathroom upon taking a shower. I looked inside the vent in the bathroom because it was making loud noise, and the filter was surrounded with a few inches of dust accumulation, clearly hadn't been replaced in years. Beds were fine, nothing to write home about. Convenient location to a few restaurants and bars

Wow. I love the Sheraton. The 90s nostalgia is so poignant that I can literally transport myself to that wonderful decade. I love what they have done to the place. It is as beautiful as ever. The smells of the 90s lingers in that hotel so well. Two thumbs up!!

We stayed here for Animazement a few years back before it had been renovated. It was an okay hotel then. Now it's wonderful. The staff are very welcoming to con-goers and go out of their way to ensure our stay is nice. I highly recommend this girl for next year

The Sheraton Raleigh is a nice hotel. You can tell it is an older hotel and the staff does a good job keeping it fresh and clean. Rooms appear to be freshly refurnished including furniture and baths.

Very good location. The breakfast buffet has a wide spread. There’s free parking on street after 5pm upto 8am. There’s also a paid car-park if needed.
Rooms are modern and big. It’s in downtown, so it’s close to May good restaurants.

This is my go-to when I need to stay in downtown Raleigh. It has newly renovated rooms, and has the Jimmy V's restaurant on property. The staff is great and they are continuing to make new improvements to the property!

We had a team lunch at Jimmy V's. Service was very friendly and the food was very well prepared. The atmosphere was great for a lunch. I'd like to go back for drinks again.

Decent hotel with mostly responsive staff. Bathrooms need a bit of an update. For the price I expected more amenities, like a fridge and microwave. A/C was iffy and you got one free bottle of water per day. The hotel is super convenient to several great restaurants so unless you plan to go beyond the downtown area you will never need to drive anywhere. The hotel restaurant offered terrible service so avoid Jimmy V's at all costs. There are too many great places to eat rather than subjecting yourself to bad service.

Nice, older hotel, right in the middle of downtown. Easy walking distance to all the major attractions in Raleigh. TV in room did not work, reported to the front desk but never fixed nor did I hear anything from them. Nice people and I would stay here again. A little pricey but comfortable.

Participated in an event hosted by Triangle Divorce Lawyers. The valets were so sweet and helpful with all of my equipment, unloading and getting it to the designated area. The event was held in the Governor's I and II rooms combined, which was well lit, clean, spacious, and the staff couldn't have been more accommodating.

Busy place with a great location. Good option for dining on the ground floor. I was there for anlarge convention and spent too much time waiting for very slow elevators. If you catch a busy weekend be ready to wait multiple elevator cars before squeezing in!

Demetrius greeted us with a great smile. He was very cheerful. When we asked for a refrigerator and had trouble with the t.v. it was taken care of with record speed. Great place to stay

The hotel is currently under construction so the appearance is a little hard to judge. There is not much space outside at the main door entrance but there is a parking deck across the street and a valet service. The ballrooms are nice and spacious. The food for our event was delicious and replenished quickly. The staff was extremely friendly.

Average hotel. The restaurant does not have a lot of options, and my room was DIRTY! There were stains on the comforter and the towels had hair balls. It was long blonde hair so it wasn't mine or my husbands. The rooms have been updated which was a pro and the view was beautiful. The service staff was awesome but the front desk employees could be nicer. I would not cancel this hotel out, the location is awesome. There are only two other hotels in this area and they are almost double the price. If you need to stay in this part of downtown I would still choose this hotel but based only off of location and price. Just realize you are getting an average hotel not a luxury hotel. Also you have to pay for parking so go ahead and pay the extra bucks and get valet-- it was worth it.

Very nice hotel. The bed was very comfortable, firm but not too firm. The pillows were down type, a little too thin unless you like thin pillows. Very clean rooms, the hallways smell absolutely wonderful. Very pretty hotel, stylish and upscale. Price was very reasonable, service was outstanding. Paid the extra price for the club level upgrade ($35), the lounge and upgraded internet are well worth it. They have dinner and breakfast in the lounge if you upgrade. The food was very good, much better than what would be expected. They keep the lounge stocked with sodas, milk, juices, bottled water, coffee, tea and some light snacks, this alone is more than worth the upgrade price, especially if your stomach is sensitive to local water (and Raleigh water is... yuck). Had an interesting experience as the floor I was staying on was apparently having a party, and my wife, 3yr old and I were not officially invited, but we had to hear it anyways. They have highly visibly posted quiet hours, which the front desk and security did their best to respond to, when the people partying on the floor and in the hallways did not agree with the concept of highly visibly posted quiet hours. In the end, the loud people just went back about their business of being loud(they were essentially, professionally loud), but security responded each time in a very timely manner. As I was checking out, the manager addressed my concerns very well and compensated us for the loss of a little sleep, that was out of their control. The way they responded to my concerns was amazing, I felt valued and respected, and made me feel like I wasn't complaining, which was great. Will definitely stay here again.

The hotel is in a great location. Room is clean and nice. Our floor didn't have an ice machine for some soon and there is no mini fridge in the room. Other than that, great place.

Great Spot to stay when you're in town for business. Easy to walk to about 100 different restaurants, close to everything you could need. The front desk staff.. are the cherry on top to a great hotel.

While in Raleigh for work, it started to snow bad, so bad that we decided to return to the hotel so we didn't have to drive in the evening when the snow becomes ice. We came back around lunch time, but we forgot to get food. It was a team of 8 of us that needed food and the manager, Christine, was very kind and accommodating by giving us food as we are weekly travelers and stay at the Sheraton. It was very compassionate and generous for her to help my team with food as it would be very hard to get to other restaurants and get food fast due to the weather. All of the staff is very nice at the hotel.

This is a great hotel that is close to everything. Friendly staff (front desk and the lounge area). Hotel rooms are clean, and love the hardwood floor. I will definitely stay here again

Reasonable rate. Clean room. Nice view. Free breakfast. Location was great.

The stay itself was good. No issues with the room or facilities. However, we parked in the garage across the street and asked for the garage ticket to be marked/stamped for a free exit and they said they didn't do that. We didn't think much of it, however, after we left, found out from a friend that they did it for them.

Came in for a wedding, and I enjoyed my time in the room. The hotel is right on a road where major events, like the New Years Eve celebration, happens. The TV seemed to have some pretty bad connection issues, and was sometimes unwatchable. The bathroom light was also hardwired to the bathroom vent as well, meaning whenever you turn on the light, a loud fan also begins. It became quite annoying, especially late at night.

Great location but hotel needs to be updated.
Bed in room comfortable but maintenance needs to fix drawer as it kept sliding open.

Ice machine at end of hall is non existent. Just an empty room.

Service at Jimmy V's very average.

10 years after our wedding reception (in the Sheraton) we went back for a night. The room was lovely, the continental breakfast was good. The only thing unfortunate was the "happy hour" drinks were very pricey IMHO. Otherwise, we had a great time and Jimmy V's restaurant in the lobby was delicious.

Clean and well equipped room. Plenty of great nearby bars and restaurants. Room service was prompt in the morning.

The staff were very helpful and friendly. The room was nice and looked to have renovated recently. The bathroom was a little small.

Staying here three nights to attend a convention at the Raleigh conference center. Everyone that works here is super friendly, the rooms are beautiful, the view is amazing, and the entire hotel is very clean. The fitness center is a bit small, but is right next to the pool, so after a workout you can take a dip! The vending machines only take cash, which is tough. The breakfast buffet is okay. Not great, but just okay. The location is very good. Next door to the convention center, very close to some good food options, like the pit, happy hale, and crank arm brewery. I'm thoroughly enjoying my stay.

Pretty nice hotel with good location in downtown Raleigh. Parking was addition which isn't too bad, but free parking is always better. Room was not too bad, but there was sitting water in the tub when we first checked in. There was also candy bar wrappers underneath the table that seemed to be missed by the cleaning staff. Was not that big of a deal, but a clean hotel is important.

Very nice and clean. Comfortable beds. Only problem was the water pressure in the shower was a bit low. The hotel is in downtown so it's very close to many restaurants

It was a hotel... I slept there... There wasn't (any apparent) drug dealers or hookers nearby... I'm still alive to write this review. Unless I'm a hooker that's high on drugs writing this review on a dead John's phone... In which case, disregard everything that has been written here.

Excellent location even with valet charge for the stay. Walk to your event. Worth it! Room was comfortable. Love the fact of less carpet and more wood floors. Beds comfortable. Thumbs up with Starbucks coffee packs in room. Only con...room phone had static but they offered to have someobe come fix the issue but that didn't effect our enjoyable stay. Will definitely stay again.

Location: in the heart of Downtown near many restaurants/bars/clubs for everyone and anyone. Room: very clean and the bed is heaven, but no refrigerator in room. Service: great front desk and hotel restaurant. Very attentive! Overall, definitely will return!

The accommodations here seem to be newly redone, so it looks quite nice. There's no complimentary breakfast, and most floors don't have an ice machine where it says there's one. They had chilled our room to 65 degrees, which is quite excessive use of the AC! Other than that, the rooms are clean and beds are comfortable. Good location with many food options nearby.

We had a great experience with every employee we interacted with at the hotel. The room was clean, and the bed was extremely comfortable. The hotel is within walking distance from shops, restaurants, and the Red Hat Amphitheatre. The bar downstairs was nice and had quite a selection of beverages. I'd stay at this hotel again!

The room was very clean and a decent size. I had a pass through door joining my room to another room. Occasionally I could hear my neighbors, but for most part I didn't hear anything. The bathrooms were neatly- and fully- stocked with lotion, shampoo, conditioner and two soaps. There was NO mini fridge, which was a little bit of a bummer since I pump and had no where to store breast milk. I loved the bed and the blankets, very comfortable. Overall very happy with our stay. Would recommend asking if your room has a fridge when booking your stay, if that is something you need.

I have come to this particular Sheraton for several years after an event I go to over Memorial Day Weekend moved to the Raleigh Convention Center. It's nice to be slightly away from all the huff and puff of the convention - the staff are friendly, considerate, and accommodating and the facilities are beautiful and well maintained.

The rooms and lobby/common areas have been renovated, the halls of the floors with rooms have not been renovated or touched up much at all. However, for it's age, it looks exceptionally well and just as well maintained as the rest of the hotel.

I do miss the breakfast buffet, but the food at the restaurant is wonderful too, though on par with most hotel restaurant pricing. All in all, it's one of my favorite hotels.

The staff was very friendly and helpful. The rooms were relatively spacious and comfortable. I loved the lighted mirror in the bathroom. The only complaint is had was that the air conditioning in the room was not working well. The room stayed around 76 degrees the whole night despite us turning the thermostat down to 65 degrees. The hallway was well air conditioned and was almost ten degrees cooler than inside our room, so I know the air was working.... perhaps they just need to update their systems.

It's location is perfect for events. We did not spend the night, we attended a social event that was planned well. The staff was nice and kept the event going with refreshments and food.

Beautiful Hotel Downtown Raleigh!!! My daughter had her prom there and I was impressed. I live in Raleigh, but I may make a date night there... Fine dining, shopping, and other attractions nearby walking distance.

All I can say is Wow!! This hotel sure does know how to make a guest feel important! When I arrived to check in, Preston Harris (Overnight Manager) helped me with the check-in process. He was phenomenal. Although they were having some technical difficulties (totally outside of their immediate control), I was shown exceptional empathy and a deep desire to ensure that I was fully satisfied with my stay. Every request I made was promptly greeted with 100% support and cooperation. Made me feel like royalty! Hard to believe a hotel could make me feel so emotionally touched. I would strongly recommend this hotel to any of my friends!

Location was great. First time for out if town guests. It was perfect location. Although downtown, parking good. Very accessible to many venues. Surrounded by lots of fun activities. Room itself was very clean and ready upon arrival. Would stay again in a heartbeat!

I love this hotel. Its my go to "Staycation" spot here in Raleigh. The catering and restaurants are phenomenal. The rooms are spacious and comfortable and the staff is kind and responsive!

I had an amazing stay at this hotel. I loved my suite and the staff was super nice. I want to give a special shout out to Chirstine Elchuck, Rooms Manager--she was amazing! Oh yeah, and their gym is great too. Lastly, I really liked the location of the hotel. It's close to so many awesome things. Staying at this Sheraton made me appreciate Raleigh more.

We only stayed one night. Luggage carts are not self-service, you have to have a bellman retrieve and accompany the cart to your room. Room was nice enough, and had cool reading lamps for the bed.

The door to the bathroom won't shut all the way. Doors don't block any noise from hallway. No fridge or microwave in room. Rooms are pretty small for the number of beds in them.

Awesome place with tons of taps. Buy an arm bracelet and go crazy. Dinner was quite good, service ok. Went multiple times while visiting Raleigh and would go again. I so,so,wish I could drink beer like I did 20 yrs ago

Really beautiful hotel and nice, helpful staff. I stayed here with two friends for Hopscotch Music Festival, and the stage was literally RIGHT OUTSIDE the hotel. It was an amazing experience! I Highly recommend for Hopscotch or any event in Raleigh!

I stayed at the Sheraton Raleigh Hotel with my family to attend a hockey game. The location was nice with a lot of things near by to walk through and the the hotel was very nice. We thoroughly enjoyed our stay.

Went for New Year's, got an excellent room with a bit of assistance from the front desk. Excellent view of the Acorn drop, the stage and Fayetteville Street. Will be back next year!

We are in the middle of a three night stay. The hotel location had been phenomenal for walking to local attractions. The room looks great, and the restaurant is fantastic. Unfortunately, the elevators are always a significant wait, and there is no option for taking the stairs, unless you want to climb multiple flights to end up at a locked door or employee only area.

The rooms were very clean and the beds comfortable. The staff was incredibly nice and the room for the wedding we attended was stunning. Great location too.

Went to a mystery dinner. The food was good. I had eggplant with red sauce. The sauce was nicely spicy. The cheesecake was very creamy . The service was excellent. The mystery was so so, we were not given enough information to do any more than guess the guilty party, that needs some work.

Great room, excellent bed. Staff was top notch. Parking/check out process was a bit convoluted, with a key card drop box in the garage which was locked. But all in all a great experience!

The location of this place was great for my stay. I was attending an event at the convention center and it was right next to it. I do think the rooms were over priced for what you get, they are small and lack that expectation you have when paying over 150 dollars a night. Staff was extremely friendly and helpful. Nightlife and restaurants were just a short walk which I liked!

Great location in downtown Raleigh close to convention center and nightlife. Easy parking across the street. Room were nice with great and comfortable beds. I do wish the rooms had a full length mirror or any sort of mirror besides just in the bathroom. Still had a lovely stay.

My boyfriend and I stayed here to celebrate our anniversary - it was absolutely beautiful. The room was clean and the bed was comfortable. The service was great, if I needed anything, I called guest services and it was brought up to the room very quickly. Extremely professional employees. Overall, we had an amazing experience. We will be back!

I was meeting someone at the hotel. There was a comfortable seating area with the Rio Olympics playing on a flat screen. Very enjoyable and relaxing environment. Woulf recommend or stay there myself if the need arose.

It was an overall enjoyable stay. The parking was a bit odd, being across the street and not at the front entrance. The small coffee shop inside was nice, but pricey. Location to the area was a benefit, as well as the ease of travel to the airport. I would stay here again for a business trip.

Overall solid stay for one night. Facilities are solid. Not the best but definitely not the worst. Breakfast was yummy and workout facility is very basic with treadmill, dumbbells and a pool that would be very difficult to get a swim Workout in. Too small for that.

The rooms are fine, the lobby is lovely and the food was good. The service, however, was way below expectations. Also, the elevators were slow beyond belief and one escalator was broken. Get it together, Sheraton. You can do better.

One elevator broken. One escalator under repair. Rooms are dated and look stained from years of use. They gave us a room key that lasted 24 hours, even though our reservation was for 3 nights. Not impressed...

Pretty nice SPG hotel. Parking is $14 a night, across the street from the hotel. The only downside is the food. The restaurant at the lobby is not good. You have way better options if you walk outside for a few blocks.

Location and service were incredible. Staff checked me in and answered my questions quickly and with a smile. Hotel is literally across the street from the convention center which is where I was attending a conference, so it was really convenient. There were also a lot of good, local dining options within walking distance. The room itself was ok. Everything was clean, but there were visible stains on the carpet, peeling fabric on the headrest of the bed, and a couple other small things that made me feel like it had been a while since the room was updated. Otherwise, still a good experience.