 9 912 reviews

Sofitel Dubai The Palm Luxury Apartments

East Crescent Palm Jumeirah, 55558 Dubai, United Arab Emirates Access

Sofitel Dubai The Palm Luxury Apartments

Treat your family to a luxury vacation they'll never forget at the Sofitel Dubai The Palm Luxury Apartments. In 182 deluxe apartments, complete with full kitchen and private balcony, guests enjoy the delights of Sofitel's French hospitality. The five-star Polynesian-style resort features a pristine beach and landscaped pools, perfect for lounging and playing. Kids love the fun atmosphere of the Amura Kids Club, while the adults indulge in a soothing massage and visit to the hammam.

Accessibility

Sofitel Dubai The Palm Luxury Apartments
East Crescent Palm Jumeirah, 55558 Dubai, United Arab Emirates

Hotel

  • Internet
    FREE WiFi
  • High speed wireless
  • Internet services
  • Transportation
    Indoor parking
  • Outdoor parking
  • Parking
  • Valet parking
  • Front desk
    24-hour reception
  • Bell staff/porter
  • Concierge desk
  • Concierge floor
  • Concierge lounge
  • Express check-out
  • Work away
    Business center
  • Photocopy center
  • Hotel service
    ATM/Cash machine
  • Currency exchange
  • Safe deposit box
  • Security
  • Serviced apartments
  • Travelling with others
    Babysitting service
  • Children welcome
  • Accessible
    Accessible facilities
  • Elevators
  • Events
    Bus parking
  • Meeting rooms
  • Truck parking

Rooms

  • Communication
    High speed Internet
  • Voice mail
  • Bedding
    Branded mattress
  • Cribs
  • Developed Mattresses for hotels chain
  • Pillow menu
  • Super comfy bed
  • Special features
    Blackout drapes/curtains
  • Soundproofed room
  • Bathroom
    Bathtub
  • Bidet
  • Hairdryer
  • Shower
  • Entertainment
    TV
  • Business
    Direct dial phone number
  • General
    Air conditioning
  • Alarm clock
  • Iron
  • Non-smoking
  • Wake-up calls

Recreation

  • Pool
    Beach
  • Heated pool
  • Indoor pool
  • Outdoor pool
  • Pool
  • Wellness
    Health club
  • Jacuzzi
  • Massage services
  • Sauna
  • Solarium
  • Spa
  • Sport
    Outdoor tennis courts
  • Ski in/out facilities
  • Water activities
  • Games / movies
    Video games

Food and Drink

  • Services
    Executive floor
  • Room service
  • Green food
    Organic food option
  • Outlets type
    Lounges/Bars
  • Restaurant

House policy

  • Check-in Time: 14:00
  • Check-out Time: 12:00

Cancel policy
No cancellation charge applies prior to 18:00 (local time) on the day of arrival. Beyond that time, the first night will be charged.

Travel with others

Children policy
Free accommodation and breakfast for up to 2 child(ren) under 12 y. sharing the parents room (by using existing bedding, or if the room is large enough, a crib or a rollaway bed) having breakfast as a family.

Payment type

    

Languages spoken

  • Arabic
  • English
  • French
  • German

Welcome capacity

  • Number of Meeting Rooms: 5
  • Number of Sleeping Rooms: 185
  • Largest Meeting Room Size: 10226 sq. ft.
  • Largest Meeting Room Capacity: 750

Parking

  • Bus parking
  • Truck parking
  • Indoor parking
  • Outdoor parking
  • Parking
  • Valet parking

Amenities

  • Meeting/board rooms
  • Overhead projector
  • Business center
  • Computer rental
  • Copier
  • Audio visual equipment
  • Fax machine
  • Meeting facilities

Environment

Property's Green Action

To protect the environment, we are reducing water use, energy consumption and recycling waste with the goal of limiting our carbon footprint. We integrate sustainable development into our operating procedures, contribute to preserve local communities and the natural ecosystems in which our hotel is located. With all sister hotels, we have already planted three million trees as part of a global reforestation project supported by the United Nations. The last but not the least, we engage our partners and suppliers in their sustainable development strategy and integrate them into the responsibility chain.


  •  Organic food option

Certifications

Planet 21 Bronze

AccorHotels created an action plan that offered 76 actions to promote sustainable development, tailored to the hotel context. It sets out 16 mandatory actions for achieving the “Bronze” level, which must be obtained before moving on to the higher levels. Those initiatives are structured into 4 pillars & 2 axes:

- PEOPLE: Raise employees’ awareness of eco-friendly practice
- CUSTOMERS: engage guests in a sustainable experience
- COMMUNITIES: work hand-in-hand with local Communities for a positive impact
- PARTNERS: co-innovate to open up new horizons

- BUILDING: Move towards carbon neutral buildings
- FOOD: Strive for zero food waste & healthy sustainable food

Then, to go even further, each hotel selects other actions from over 60 additional initiatives. This flexible system enables it to build its own program in line with AccorHotels’ commitments, but also reflecting the hotel’s local characteristics:
- Its prior level of progress on sustainable development
- Its priority areas for improvement
- The environment and local issues

A weighting mechanism establishes the action achievement level with a score that places the hotel around the higher levels. Each level marks the progress hotels are making in implementing the Planet 21 program.

Green Globe

Green Globe’s International Standard for Sustainable Tourism is a certification scheme that requires hotels to report on their sustainability performance throughout their supply chains. It traces its roots back to the United Nations Rio de Janeiro Earth Summit in 1992, where 182 Heads of State endorsed the Agenda 21 principles of Sustainable Development. The standards are a collection of over 330 compliance indicators that are applied to 41 individual sustainability criteria - these can be divided into four themes:

• Sustainable Management
• Social/Economic
• Cultural Heritage
• Environmental

Clients can calculate their CO2e footprint, the financial cost of that CO2e, and track their performance of energy and water consumption and non-recyclable waste production. The certification is only awarded to members that have a compliance rating of at least 51%. The award can then only be maintained if members continually improve by 3% every year.

Most helpful reviews 9 12 reviews

Murat Ozturk
12 months ago – Google

10

Amazing pool, very nice and friendly employees. Pool water is chilled, and it feels very nice when the temperature outside is high. There also is a beach, but the area which you can swim feels a bit small. Next time I will experience the water sports facilities as well.

Nadia Khan
12 months ago – Google

10

Absolutely beautiful experience! This hotel is by far one of the best I’ve stayed at. Excellent room, excellent service. It’s one of the best in Dubai for sure!

usman ali
12 months ago – Google

10

We have been here twice. We love this hotel and the staff is incredible! We always had a prompt response with any issues and were greeted by name so often I wondered how they did it. Top-notch service. , Sofitel Dubai The Palm takes the #1 spot for service, relaxation and best rooms. Thank you!

Karim Hegazy
1 year ago – Google

10

One of the best breakfast buffets I ever tried not just in Dubai but in many other hotels around the world... amazing experience I would like to recommended to everyone to try...plus the beautiful views on the sea.. from restaurant...

Steven Eugene Kuhn
1 year ago – Google

10

We have been here twice. Once as a couple and once with our two kids. We love this hotel and the staff is incredible! We always had a prompt response with any issues and were greeted by name so often I wondered how they did it. Top-notch service. After living and working in 9 countries and having travelled to over 100 destinations, Sofitel Dubai The Palm takes the #1 spot for service, relaxation and best rooms. Thank you!

A Google User
3 years ago – Google

9

Amazing experience. The manager was following up and checking on us . Everything was perfect. Have a great kids club and pool. Family friendly. Many restaurants and delicious food. Good for family holidays

Khalid AlKhalaqi
3 years ago – Google

10

One of the best resorts in the UAE, I enjoyed my stay with kids.

Pros:
- 100% family oriented resort.
- I booked junior Suite which great for 2 adults and 2 kids. Sofa shifts to bed.
- Breakfast is huge with good varieties
- Great pools, especially the small ones in kids club.
- Kids club for junior kids.

Cons:
Nothing at all.

Highly recommend resort.

andrea vizzotto
3 years ago – Google

10

great hotel but beware of food cost
The hotel is absolutely great!
the structure is wonderful, clean and well maintained. It's not incredibly huge (as the Atlantis, for example), but this makes it perfect for families.
The staff is friendly and supportive but never invasive (also lifeguards in the pools are very alert.
The hotel also organizes shuttles to reach the main Dubai touristic locations: Atlantis, Dubai/Emirates malls, Dubai Parks. Very convenient and lets you save some money.
The only negative thing to consider is food prices: be very careful when you order anything, especially outside, near the swimming pools, we spent 100€ for one salad and two burgers...
On the other end, the Porterhouse is a great restaurant: expensive, but food quality is definitely very very high! worth a visit.
Net-net, I would suggest the hotel to everybody: great experience!

Ahmed Al Kazim
3 years ago – Google

9

Beautiful hotel, lots of places to relax and enjoy the heat. What stood out most importantly was the service. I couldn't help but notice how, everywhere you go there is someone waiting to help you, and doing everything they can to make your stay as work free as possible. The food is great, the rooms were as clean as they get but the service is just over the top. Can't stress it enough. Definitely worth it.

Stayed for 2 nights, beautiful sea view as well. Recommended.

gbemisola Oni
3 years ago – Google

8

What a beautiful place with an amazing team on staff. Quite literally once of the best places I have stayed in Dubai and the service is second to none. Treated my mum to a few nights here in the prestige suite - access to Compimentary club lounge, it was everything we hoped for and more.
Great location, amazing view, excellent facilities & restaurants. Lots of beautiful hotels on The Palm, I think the team here make a significant difference!
Breakfast was fresh and delicious.
Certainly a great place for a family holiday.
I changed the rating to 4stars following a poor checkout experience.

Rex Alamban
3 years ago – Google

10

The amenities and luxurious room appointments are excellent. The service of staffs are impeccable while being very friendly. There are plenty of choices in terms of activities and dining. The gym and tennis court are there as well as places for stake and bar, Chinese and seafood restaurants. You can swim in the pool or in the beach. Kids also will have plenty of things to do and enjoy from. The only drawback is the temperature outside during the summer which was unbearably hot. It is a bit far from the city center but all you need in a business visit or family vacation is there.

Guillermo Musumeci
3 years ago – Google

9

Spectacular resort in the Palm. Great service. Fabulous food. Plenty of activities. Great spa. Great kids club. We will back!

Sunil Kumar S M
3 years ago – Google

10

1. Stayed here for 6 days. Got this hotel booked by Employer on official work in Dubai
2. Worth every penny.Just ask for good room which has VIEW from balcony
3. Food is bit expensive, but still worth.
4. Never miss to spend time in Swimming pool
5. Hotel staff r friendly and great ambiance provided

Finally its for higher class people. Its difficult for middle and lower class to access[rates r bit high]

If you r lucky to get it booked by u r Employer - GO for it blindly :)

cheerss

Sebastian LoadMe
3 years ago – Google

10

This is a very large resort and is family oriented. The beach is not the best but it compensate with the gardens and the variety of pools. My favorite one is the pool with the waterfall. Best thing about this hotel are the activities offered for the kids, all kind of water sports and other entertainment activities offered in the kids club. The beach is not open early morning, only at 10 am, and it will be closed at 6 pm. Only the main pool will stay open until 8 pm.

Pei Yin Shih
3 years ago – Google

9

Staff are very nice and friendly. We were lucky to stay in the suite which also provide access to the Club. Food and drinks are simple but nice. Most importantly, we were able to stay until evening after check out because of our flight schedule. Will definitely go again!

Bahaa' Awartany
3 years ago – Google

9

Best Iftar we had this Ramadan. High quality food. Huge variety making it impossible to try everything. However, desert station is extremely limited and very basic. Very nice ambience. Excellent service. Good deal with Groupon coupons. Recommended.

Philippa Henderson
3 years ago – Google

10

Great food, hospitality, service, facilities , beach, pools and restaurants. I cannot fault this hotel at all. Really enjoyed my stay and will be looking to come back in the future. Highly recommend!

Humaid Al Muhassen
3 years ago – Google

5

The room not perfect as the describe online .. the check-in to late 4:30.... kids pool close 6pm .. adult close 8pm :( not make sense .. you ask for golf car and it will never come to take you to the loopy or to main building ... we walk two times to main building...... Very good front desk staff ... nice kids club and good kids pool

LetsTalk Love
3 years ago – Google

10

What a beautiful, family oriented hotel to stay at in Dubai. We were welcomed with fresh cocktails and even got an upgrade on or room just for celebrating our anniversary with them! Our room was ready with Rose's, fruits and champagne! Amazing view from the balcony and fresh towels daily. I have to stress there night room service. Fresh yummy food at anytime! I loved everything about this hotel. From how welcoming they're to all there restaurants and amenities. If we ever go back we will definitely be staying at Sofitel Dubai. Thank you so much for making our stay welcoming and memorial!

Martin Adler
3 years ago – Google

10

Very nice location, one of the best resorts in Dubai as I have seen a few Hotels in Dubai. Great, friendly and helpful staff. Very good service and the food is awesome! Hope to come back soon.

Nomy Davoud
3 years ago – Google

8

I went there for a beach acess and a brunch. The beach is nice and clean with comfy sunbed. Regarding the brunch which was at the world eatery restaurant I can see it was average, quantity wise it was huge but quality wise it really need improvements as taste of the food is much important than it's quantity

Damian Scott
3 years ago – Google

9

Wonderful hotel in a prime location on the outer frond of The Palm in Dubai.

We were able to get a very good deal for a few nights stay and I can happily report that the staff, rooms, food, beaches and facilities are all top notch.

Fantastic! I would definitely visit again.

Israr Ahmed
3 years ago – Google

9

What an amazing hotel. Amazing suite beautifully designed and set out with more than you need and could imagine. Great service. Great view. Lots to do. One never actually needs to leave the hotel location. Pools, with waterfall and slides, beach front, shops, eating paces, and greenery. Would recommend to all.

Richard Khoury
3 years ago – Google

10

A great hotel overlooking the Arabian sea from one side and the iconic Palm Jumeirahon the other side.
The atmosphere, the pool, the beach and restaurants were super great and unforgettable.
It is a rare good place to take a vacation along with your family and your kids will certainly love it.
All water sports activities are available, and having a glass at night close to the poolit so romantic.

Anthony Monteiro
3 years ago – Google

9

Good location of the Hotel itself. A place to visit and spend your holiday with your family and friends. Good choices of restaurant most specially Porterhouse with very delicious steaks.

Erika Justina Daffon
3 years ago – Google

9

Visited this property for several times, and I have to admit this is really worth coming back for. Especially that they have this great offer in all of their dining outlet.. What made us wow was the Porterhouse Steaks and Grills which offers the most sumptuous dining experience you can ever have in Dubai in a most affordable price, plus the great service you get from each single staff whom you can see are fervently working in their profession..

Janine Nuevo
3 years ago – Google

10

Great hotel! Enjoyed our stay. Pools were amazing, plus the view. Staff were very friendly and helpful especially the Porterhouse team. They serve delicious steaks as well. Can’t wait to come back in Sofitel! Thank you for the warm hospitality!

Suhail Meer
3 years ago – Google

10

Beautiful place. Very tastefully done the entire interiors. Staff is very professional and very courteous. Over all experience was wonderful and recommend everyone to experience the luxury and style.

Marsha Marsha
3 years ago – Google

10

Great place to escape the city’s busy lifestyle. Great restaurant with very helpful and friendly staff. Highly recommended. Will be back very soon.

Andrew Solas
3 years ago – Google

9

Will never be disappointed each time we visit this gem in the palm.. restaurants had different food flavours ideal for family and friends.. Porterhouse Steak restaurant.. highly recommended.. best steak in Dubai...

Scott Kirkland
3 years ago – Google

7

A brilliant resort.
We spent the day there, an amazing layout with lots of hidden away pools. The long beach front is great. We only eat from the pool bar but for what it was it was well over priced. As Privillee members we get a discount off F&B which made it okay. We will definitely return.

Md Mottalib
3 years ago – Google

10

On a private beach at the edge of the Palm Jumeirah, this upscale spa resort is 2 km from the nearest monorail station, 13 km from the Emirates Golf Club and 16 km from the Mall of the Emirates.
Featuring balconies or terraces with views, the refined rooms provide free Wi-Fi, flat-screen TVs and Bose audio systems. Room service is available. Suites and apartments add kitchens, living rooms and dining areas; some include butler service and private club access. Villas have pools.
The property has 6 pools, along with 14 choice eateries and bars. There's also a French-Polynesian styled spa, and a kid's club. Tennis and water sports are available.

Joe King
3 years ago – Google

10

Fantastic. This is a beautiful hotel in a Fantastic location.

I had a junior suite with a sea view. No noise to disturb me.

Room is huge and well appointed. Balcony was great to sit on and watch the sunrise.

The executive lounge is fantastic.

The service from the staff is off the highest quality.

The hotel is at the end of the palm so away from the noise and pollution of down town. Perfect if you need some peace and quite to recharge the batterys.

The food is exceptional.

The pool is great and the pool side service is fantastic.

This is a hotel and would happily live in.

Nadja Meierhans
3 years ago – Google

10

Great hotel with amazing service and very friendly staff. The food was great, the pool area beautiful and the beach very nice. We spent 1 week at the hotel with our 1-year old and it was a very relaxing holiday.
One negative thing was that when we arrived, our son (he doesn't walk yet) crawled around in our room and on the balcony. The balcony floor was quite dirty and had bird poop on it and our babys hands and knees were black within minutes. This was disappointing for a 5-star hotel. We asked them to clean the floor and they did it that same evening. Unfortunately the room service never cleaned the balcony floor (and new bird poop) again during the rest of our stay and also some sand and crumbs (from baby eating) in our room never got cleaned up during the whole week... this made us wonder about the general thouroughness of cleaning done at the hotel.
Also the prices for food and beverages at the hotel are very high.

Andrew Westcott
3 years ago – Google

10

Great hotel with excellent service and food - especially the Chinese restaurant and Porterhouse steak restaurant which was amazing food. Laguna lounge is perfect for chilling out with great tunes by the new DJ! Would definitely recommend and come back again.

Rami Salamé
3 years ago – Google

10

A rare gem among resorts in Dubai, boasting a huge estate and a truly family-friendly destination. There are activities to keep the little ones entertained while the adults have trouble deciding how they want to spend their time. Definitely a great place to stay if you have a family. And if you're alone, there are enough kid-free zones to boy be disturbed.

Steve Greaves
4 years ago – Google

9

A lovely hotel on the Palm. All staff were so helpful and curteous. Our room was spacious and comfortable. Breakfast was outstanding. Good beach with bars. The hotel is someway from downtown Dubai and although there is a complimentary bus a couple of times a day one has to use a taxi. The only downside.

Emely Joy Penales
4 years ago – Google

9

We came to Sofitel to dine to one of your restaurants, it's our second visit. When we are about to leave and collect our car, I heared my name being called from my behind, I turned around and saw Erwin one of your from staffs at your gate! I was so surprised that he remembered me and on first name basis! Amazing, what a great memory! He even asked for my husband who was walking behind! I'm so overwhelmed by your staff's great service , he works from heart, with passion and dedication for your company!!!! Great job!!!! We will definitely keep on coming back for such great service and definitely be sharing to our friends.

Natalie Kissane
4 years ago – Google

9

From the moment I arrived I fell in love with this resort. Every member of staff we encountered couldn't do enough for you and couldn't be more friendly. The upgrade to the beach suite blew us away and was incredible. We booked a beach picnic and even in the heat the waiter was fab. I would like to pick a time to come again when there would be less children but we simply moved from the pool to a quiet end of the beach! Every restaurant was great, again my only critique would be that children are allowed at the later sittings as they tend to get quite cranky late at night and a crying child can make or break a romantic evening. That being said the food and service were both superb. The choices on offer from breakfast - lunch a dinner - wine, great! We took part in a few different watersport activities which were great fun, the gym well equipped and clean. I've been a travel agent previously for many years and always had a rule of never returning to the same venue twice however we are already looking at a return trip to Sofitel the palm in the new year as we were blown away! Thank you.

Brian Cheng
4 years ago – Google

9

My wife & I stayed here for a couple nights during our short stop over in Dubai. I must commend all the staff at the Sofitel who made our stay there so enjoyable from the bellboys who helped us out from the taxi to the waiters in the restaurants. I don't think I've ever seen such a consistent experience by all their staff in any hotel. The rooms were spacious and had a nice view of the Arabian Sea or the inside of the Palm Island. They also have a great selection of restaurants to eat from so you don't need to travel too far and an excellent pool facilities. I would recommend the Sofitel at Juremiah to anyone.

Dave Cullen
4 years ago – Google

9

My wife and I stayed for 3 night to get away from the little one! From the moment we arrived we felt so welcomed by the polite and courteous staff. Nothing was too much trouble! The hotel is wonderful and maintained to a very high standard. During our stay, we had half board. We opted for breakfast and dinner each day in each of the three a la carte restaurants. Each of these provided multiple lovely options for each of the three courses available and the food was delicious! My wife and I were so sad to leave (she shed a tier!) and hope that we can come back one day soon for another treat, in this wonderful luxury hotel resort! hanks so much we really mean it! :-)

Jessica-Lilly& Ava Friends
4 years ago – Google

10

Amazing stay at Sofitel Palm Dubai. Upgraded to junior suite in recognition that we were there to celebrate my 40th birthday. Not only did we have the suite but also boxes of chocolates and fruit bowl along with a discount voucher for the spa.
Restaurants were amazing and you felt you were "dining out" each night - to the point that we would go out in the evening and return to the hotel for food when booked for a late sitting. being able to use the half board for either lunch or dinner gave great flexibility to fit around any trips or plans outside the hotel.
Staff just couldn't do enough for you, without being in any way pushy.
Overall - amazing! Thank you x

Hasan Rayan
4 years ago – Google

10

This was my ever best visit to any hotel in UAE... You feel very comfortable in the room , every thing in the room is amazing, the wood combination with natural Stone cladding in the bathroom give you amazing warm feeling making you think to sleep in it instead of the bed.
Health club is 7 🌟 , very clean, sea view, spacious, and you can find trainer , all modern and new machines.

External swimming pool is amazing along with kids play area where you can leave your kids enjoying.

Kids cinema was amazing .

Staff all were wonderful and help full.

I would give 7 stars , but rating is limited to 5 ...

amr tayel
4 years ago – Google

10

I enjoyed my stay very much. The staff was very professional including the reception with a lot of benefits for the "Le Club Accor membership". The room and bathroom were more than perfect. The Birthday chocolate gift was fantastic. Restaurants were magnificent and the spa provides a range of body treatments. Hotel facilities were very good and the shuttle bus was very helpful in our vacation.

Stella Malekos
4 years ago – Google

9

Arrival reception was wonderful, refreshing drinks offered. Reception staff helpful and pleasant
The rooms were beautifully kept and we had a view overlooking the palm
The restaurants have a great variety of food.
Staff always on hand to help answer a query or just smile and say hello!
We had a wonderful stay, so much so my partner proposed to me.
We are hoping to come back for our first wedding anniversary.

Highly recommended

Lorene Galvez
4 years ago – Google

10

It was amazing! We were booked in Prestige Suite that comes with the VIP Lounge access, and the lounge is so much worth it! The room is so huge and lovely. All the hotel staff from the lobby, reception and pool & beach sides are so nice and helpful. My boyfriend even received boxes of chocolates as birthday present from Sofitel. We will surely go back there!

Mohamed Omar
4 years ago – Google

9

My stay at the Sofitel, although short, was a memorable one. The service was of the highest quality Many thanks to Soliman for warm hospitality, efficient service, attention to detail and for going out of his way to ensure that we had the best possible stay for special occasion that we spent at the Sofitel.

The resort itself caters for all travellers. It is sophisticated, luxurious, spacious, modern, has a unique style and elegant setting. The upgraded room we were provided was pure luxury.

Definitely a resort I will be returning to in the future

Lesley Hunter
4 years ago – Google

9

Service was exceptional. Food excellent. We could not fault the hotel in any way. The room was beautiful and the pool and beach areas amazing. Shuttle bus to malls was good. Used the spa and that was a totally relaxing experience in beautiful surroundings. Mavana staff were the most helpful we have experienced anywhere in the world. All staff throughout the hotel went out of their way to make our holiday a memorable one. Thank you.

Sabina A.
4 years ago – Google

10

A very friendly, luxury hotel with amazing and very helpful staff. Level of service was beyond expectation from 5 star hotel. Rooms are very spacious, comfortable and very clean . Breakfast was included and there was nice and rich selection with unique offers from Chef. There was many different restaurants to enjoy during the day with very high service.

Overall, I would like highly recommend the resort, because personally I will definitely come back again soon!

Kate Jennings
4 years ago – Google

10

Initially it took me a while to get used to my glasses fogging up, but when I overcame that, the resort was my oyster. The welcome to a weary traveler in the wee small hours, the refreshing glass of lime juice, the attentive staff taking the bags to the suite and sharing tips on the bits and bobs just made it all so comforting. Breakfast rated a 12 out of 10, customer service a 14. Cannot thank the housekeeping enough for the attention to detail. The cabana staff by the pools and beach were awesome. Friendly, attentive and on the ball. A wonderful stay and cannot wait to return.

Tim Van Den Branden
4 years ago – Google

9

We had an amazing 5 day stay at the Sofitel, The Palm, Dubai, to celebrate our 20th wedding anniversary. All the staff were extremely helpful, friendly and courteous at all times. The room was very nice, clean and spacious. The location of the hotel was ideal to enjoy the beach and swimming pools and close enough to visit the sites around Dubai. If I would be very critical then, the only slight negative comment I would have: we had specified a room with sea view, but as we were on the first floor we could only see the palm trees in front of the hotel, and the Bose system in the room only had an old style Apple connector and no radio reception so was not usable.

John Macdonald
4 years ago – Google

8

It was overall an enjoyable stay.
our room was pleasant and the bathroom very nice and laid out well enough.
A little disappointing was the view of the sea as it was obscured by a large roof area of the building below that jutted out quite a way.
Was not asked if would like to upgrade (for a cost) as may have considered this.
Porterhouse Restaurant was most enjoyable in all aspects. Laguna though only open at night was an attractive setting.
Buffet was not up to the standard of other resorts have visited. Choices were limited, first seating areas was basic and on an occasion we felt almost unwanted as there appeared to be a private party in operation but no-one had mentioned this in advance.
Maui bar looked fine but food was basic and the drinks ridiculously expensive.
Would consider coming again but need assurances that some uplift had occurred.
Staff however, were delightful and professional and made us feel special.

Ben Thompson
4 years ago – Google

9

Absolutely cannot fault our stay from the minute we stepped out of the car upon arrival we were made to feel so welcome and we were treat like royalty. We received a complimentary upgrade with flowers and chocolates as we were celebrating our anniversary and this was a very pleasant surprise when we arrived at 1am after a very tiresome journey ! The hotel it's self was beautiful both inside and out and despite staying during the month of Ramadan there was absolutely no issues that affected our stay as some people had warned when you stay during this time. The room itself was very clean and well equipped and the service was phenomenal, nothing was too much ! The shuttle bus to the Malls was very handy and saved us a small fortune in taxi fares, we used this daily to get out and about allowing us to access the metro system from the malls Etc. The pool and beach facilities were excellent, as were the bars and restaurants on site. I Would definitely recommend this hotel to anyone looking to travel to Dubai and will defininately be returning soon !!

Jack Rice
4 years ago – Google

9

This is our fifth time in Dubai .We usually stay at The Atlantis but the last few times have found it very noisy, busy and impersonal. We were delighted with our opera suite. There was plenty of room and it was kept spotlessly clean by the friendly ,helpful room attendant. Every single member of staff was friendly and helpful. The Hotel has managed to create the perfect atmosphere. We wont be going back to The Atlantis infact we nipped there for dinner and found it dreadful. However next time we are in Dubai we will be back to the Sofitel and will certainly recommend it to family and friends. Please don't change access to The lounge it was great to go and have a bit of peace in the afternoon.The Atlantis have widened its entry into their Imperial Club and now you have to queue and wait and wait and its noisy and you feel rushed. You have got it just right.I cannot praise the hotel enough.

Martin Wagner
4 years ago – Google

10

Great hotel, right size. Nice beach and pool area. Had a wonderful vacation. Very friendly staff. One small thing to improve: we did not always get at the first try what we've ordered: Two eggs instead of one, with salmon instead of ham, one coffee instead of two... small mistakes, but I think they could get fixed. Anyway - we would book again in your hotel, if we are in Dubai the next time.

Salmosped As
4 years ago – Google

9

It was very pleasant, and lived up to the expectations we had as well.
The service & offers provided was as good as we had hoped for and the quality of the room was top notch,
We will stay at your hotel the next time we're in Dubai as well.

Stephanie Kong
4 years ago – Google

7

Resort was great, room service is a bit delayed. We forgot 2 items, and left the country. However, we are very upset about the service we received as two different representative claimed that they could not find the item, and third time when we called back, they finally claimed that they found it; BUT there will be shipping charges of 250 AED. We immediately got very upset. We had to call so many times for it and finally they found it now there is a surcharge? That's just ridiculous. My boyfriend and I we are frequent travellers, this is really the first time experiencing this situation. It would be great if they can double check before they notify us. That also goes towards other guests if it happens.

sarah wright
4 years ago – Google

9

It was amazing. Had great facilities. Loads of restaurants. Beautiful pools. Really friendly helpful staff. Perfect!

Sam Canero
4 years ago – Google

10

Our room was spectacular! And the hotel's facilities were amazing! Our favorite was the swimming pool! We loved that the pool has an automatic temperature adjusting feature. Too bad we weren't able to try the pool with slides because it closed early. In Manava where we had our breakfast buffet. It would be great if the workers there would be a little more courteous. A "simple thank you" and "you're welcome," is so nice to hear especially when you're having an early breakfast. Overall, we really liked the hotel even if it's at the end of the palm.

Lauren Sando
4 years ago – Google

9

Our stay was absolutely phenomenal. I want to thank all the staff at Sofitel The Palm Dubai ... it was the best first few days of our honeymoon we could have imagined.

Honestly all the staff were so helpful and friendly, I couldn't fault them. They were all so attentive, and were willing to assist with anything we needed.

The room we were upgraded to was the best surprise also ... and the thought and presentation that went into decorating the room for our honeymoon was amazing.

Having worked at Pullman hotels in Australia and knowing the standard to which the Sofitel brand is held, this Sofitel exceeded all my expectations.

We will definitely be recommending this hotel and will be back.

Thank you all so much! I wish I could name you all but unfortunately I have a memory like a goldfish!

Best,
Lauren and Simon Broadway

jennifer umali
4 years ago – Google

10

Beautiful hotel. Very polite and helpful staffs. Enjoyed my stay here last December. Surely be back😊

Claye Joiner
4 years ago – Google

10

It's was an amazing experience. The view is beautiful and the environment is clean. Our front desk representative Mohammad was very helpful.

hannah berry
4 years ago – Google

9

Amazing and so comfortable throughout the whole stay. I enjoyed every second of my stay because everything was so clean, the staff are incredible and the best i have ever known and the hotel has everything. I would recommend to everyone! Luxury at its best.

David Briskham
4 years ago – Google

10

My famil and I stayed at the Sofitel The Palm Resort & Spa in March 2016 and had a great all round experience. Throughout our two week stay we were very well looked after and the staff were excellent which is why we are returning again in July this year!

Hazel Batchelar
4 years ago – Google

10

We didn't have the pleasure of staying here but visited due to having friends stay here. Beautiful hotel with lush gardens/pool area and excellent choice of water sports available. Would love to stay here next time.

Wayne Seddon
4 years ago – Google

10

Beautiful hotel, so clean and hygienic. And the staff are so helpful, they can't do enough for you. Great for couples and families.

David Young
4 years ago – Google

10

I came here a few years back with other half. Proposed along the beach after a romantic dinner. Everything went to plan and now I have a Fiance and the best memories of this place. The rest is history :)

Bakor Al-tayar
4 years ago – Google

9

Stayed at the villa which is built like a home I would love to actually own and live in. A bit far from the rest of Dubai, but it's an enclave one can reset in. Beautiful SPA.

Sunpreet Singh
4 years ago – Google

7

Lovely hotel, great kids club and pools. Rooms are amazing as are the views.
Unfortunately not many vegetarian options on the menus and is a real remote location to get to anywhere. Lovely for a retreat but not so great if you want to sight see and do things in Dubai.

Akram Neyaz
4 years ago – Google

10

Great for a weekend getaway from the city bustle. Top notch spa facilities. Staff are very friendly and accommodating.

Andrew Langford
5 years ago – Google

10

Outstanding service. If you decide to stay here prepare to be treated like royalty. This resort is less then 5 years old and looks like it opened the day before we arrived. Simply immaculate. Ultra modern design and amenities. Due to the unique nature of the palm island design of the island, you get sea and beach views in virtually every room on the property. Only complaint is the beach area closes at 6pm nightly( too early for me) otherwise perfect.

N Tang
5 years ago – Google

10

The Sofitel Dubai Palm is a great resort. Staff always very polite and willing to help. Service is exceptional across all areas (reception, housekeeping, restaurant). Rooms are modern, spacious and immaculately cleaned every day. There is a good choice of restaurants on site. We stayed on a half board basis which included breakfast and lunch or dinner (daily voucher enables you to choose). There is a large outdoor pool/sand area for small kids as well as an indoor children's play area so very family friendly. The resort is further away from the "big city" feel of Dubai, located on the edge of the Palm next to The Atlantis. They provide a useful shuttle bus service to the Atlantis, Dubai Mall and Mall of the Emirates so options to explore. Taxi prices are reasonable in Dubai. Prices are high at the Sofitel but expected for a 5 star resort (all prices include 10% service charge and 10% authority charge so nothing extra to add on). Overall, excellent!

Furqan Younes
5 years ago – Google

10

This is an excellent resort. Brilliant for families, the 2 bed apartment suites are up to date and spacious. 3-4 heated pools and a creche for children which is very safe. Free Shuttle service which takes you to all the main malls. Breakfast is near perfect, excellent variety and faultless. Decent gym for those who like to work out and outdoor tennis courts.

Titus Anglesmith
5 years ago – Google

9

This resort is quite literally an oasis in the dry desert heat.
All the facilities and amenities you could possibly need and want on a vacation, including a 24hr mini mart! Palm surrounded pools and a private beach.
Attentive staff, hidden most of the time, but when needed seem to magically appear within the blink of an eye.
The accommodation was spectacular. We had a beach suite and it exceeded all expectations.
If you're looking for a place to relax, find your zen, yet has quick and easy access to Dubai's sites, shopping and entertainment, I'd highly recommend making a booking.

Barna Babirák
5 years ago – Google

7

Khalil Yassine
5 years ago – Google

9

It's quite a drive but worth it. The lobby is amazing and the service is even better. The hallway is out of this world. I first thought that the walls are fake plants until I got close and touched them. They have planted the walls from top to bottom. What we loved the most was the children's centre. They take care of your kids and do many activities with them with all the attention and care of pros.

Buti Al Mansoori
5 years ago – Google

7

Really enjoyed my stay ( amazing 1 bedroom apartment ) , pool was amazing, rated 4 cause the beach was not that great