 8 837 reviews

Surfcomber, a Kimpton Hotel

1717 Collins Avenue, Miami Beach, FL 33139, United States Access

Surfcomber, a Kimpton Hotel

Ocean views sparkling pool swaying palm trees. Direct beach access and easy warm hospitality. Kimpton Surfcomber Hotel centered in South Beach puts the best of Miami at your doorstep while taking you a world away from all your worries. Play hard sleep well and indulge in luxury services and amenities at our boutique South Beach hotel.
Kimpton Surfcomber in Miami South Beach sits along 200 feet of the Atlantic Oceanfront in the heart of exciting South Beach Florida. With direct beach access and a resort like atmosphere our jewel of a hotel in the historic art deco district is a great hotel ideally located only 15 minutes from Miami International Airport - MIA. The Brickell Avenue Finanical District American Airlines Arena Coconut Grove and I-95 are all within minutes of our hotel.

The Surfcomber is located at 1717 Collins Avenue in Florida*s trendy South Beach.

Hotel

  • Internet
    FREE WiFi
  • High speed Internet
  • High speed wireless
  • Transportation
    Valet parking
  • Front desk
    24-hour reception
  • General
    Air conditioning
  • Interior corridors
  • Non-smoking rooms
  • Hotel service
    ATM/Cash machine
  • Dry cleaning
  • Full service housekeeping
  • Housekeeping daily
  • Public address system
  • Safe deposit box
  • Security
  • Wakeup service
  • Travelling with others
    Child programs
  • Children welcome
  • Family plan
  • Pet amenities available
  • Pets welcome
  • Accessible
    Accessible facilities
  • Accessible parking
  • Accessible rooms
  • Elevators
  • Events
    Catering services
  • Conference facilities
  • Meeting rooms
  • Green facilities
    FREE bicycles

Rooms

  • Communication
    Portable phone
  • Two-line phone
  • Voice mail
  • Bedding
    Branded mattress
  • Super comfy bed
  • Special features
    Blackout drapes/curtains
  • Soundproofed room
  • Bathroom
    Bathrobe
  • Bathroom amenities
  • Closets in room
  • Hairdryer
  • Private bathroom
  • Food & Beverage
    Mini-refrigerator
  • Minibar
  • Entertainment
    All news channel
  • AM/FM radio
  • Cable television
  • TV
  • Business
    Telephone
  • General
    Alarm clock
  • Iron
  • Ironing board
  • Self-controlled heating/cooling

Recreation

  • Pool
    Heated pool
  • Outdoor pool
  • Pool
  • Fitness
    Weightlifting
  • Sport
    Golf
  • Tennis court
  • Cultural
    Children's program

Food and Drink

  • Special attention
    FREE coffee every morning
  • FREE evening reception
  • Services
    Executive floor
  • Room service
  • Green food
    Local and seasonal food
  • Organic coffee
  • Outlets type
    Restaurant

House policy

  • Check-in Time: 16:00
  • Check-out Time: 11:00

Cancel policy
All reservations must be cancelled 3 days prior to arrival by 6pm local hotel time to avoid any penalties.

Travel with others

Children policy
Children Seventeen years and under stay free with parents using existing bedding.

Pets are allowed upon request. Charges may be applicable.

Payment type

       

Language spoken

  • English

Concierge tips

Gather and enjoy complimentary wine every evening from 5-6 pm in our living room lobby. It's a chance to shake off the stress of a long flight, relax after a day of exploring or gear up for a night on the town. As the wine pours, conversation flows. It's all in the spirit of helping you unwind, smile and maybe even meet a new friend or two.

Welcome capacity

  • Number of Meeting Rooms: 2
  • Number of Sleeping Rooms: 186
  • Largest Meeting Room Size: 1980 sq. ft.
  • Largest Meeting Room Capacity: 90

Parking

  • Accessible parking
  • Valet parking

Amenities

  • Calling card calls
  • Intrastate calls
  • International direct dialing
  • Computer
  • Long distance calls
  • Newspaper
  • Toll FREE calls
  • Interstate calls
  • Carrier access
  • Audio visual equipment
  • Local calls
  • Meeting facilities

Environment

Property's Green Action

When you're staying or dining with us, rest assured we are doing everything we can to create a sustainable experience. We use nontoxic cleaning supplies, extensively recycle, minimize our water consumption, and serve organic coffee.


  •  Local and seasonal food
  •  Organic coffee
  •  FREE bicycles

Certifications

Green Key Eco-Rating Program 4

With more than 1,200 hotels certified in Canada since its inception in the 1990s, the Green Key Eco-Rating Program awards hotels an environmental rating of one to five Green Keys. Green Key members are then given guidance on how to "unlock" opportunities to reduce operating costs and environmental impacts - and in turn earn more keys.

The Green Key audit looks at nine major areas of sustainable hotel operations:
• Energy conservation
• Water conservation
• Solid waste management
• Hazardous waste management
• Indoor air quality
• Community outreach
• Building infrastructure
• Land use
• Environmental management

Most helpful reviews 8 37 reviews

Tirso Montero
1 year ago – Google

10

Just got back from my 2018 Summer vacation. I was a guest at the Kimpton Surfcomber from Sunday August 26, 2018 until Thursday August 30, 2018. I give it 5 stars for the following reason. I got a great deal for my stayed, which included the flight + hotel. The location of the hotel is perfectly located on 17th and Collins minutes away from shopping and dining at nearby Lincoln and Washington street, which you can get to by foot. The pool area is great with its deepest end at 5' feet deep and shallow side at 3' feet deep by the stairs and if I may say a very, very, very short walk from the pool's gate to the beach where all guests have access to two lounge chairs, as part of your booking. Nick from the front desk was particularly great welcoming us into the hotel and going above and beyond by rushing our room because it was not ready yet. Check-in on arrival day is at 4pm, but we arrived early at 10am and he helped us have an early check-in at 12pm, he also had Bell services stored our luggage allowing us to self-tour the grounds with our hands free. The room was amazing too (163), perfect for us. We came to to Miami to be out and about and not inside of a room, it was chic and well kept. We chose to stayed in a room with a king-size bed rather than a two double bed. No view because it was on a first floor, but we had a roof over our heads every night after coming in from taking in all that Miami has to offer.Thank You for hosting us Kimpton Surfcomber Hotel, I would definitely recommend this hotel to anyone traveling to South Beach Miami Florida, and I can't wait for my next vacation.

Ben Davis
2 years ago – Google

9

Great Hotel! Great hotel! The bed were super comfortable the housekeeping was excellent. I couldn't be more happy about the room! It was wonderfully decorated.

Mike Favila
2 years ago – Google

4

I'd like to put 1.5 stars if possible, but I guess Google Maps doesn't do that. We had picked Kimpton because we had our wedding night at the Kimpton in DC and thought it would be appropriate to come here for a 10th anniversary getaway. Initially we were slated to come in at Thursday noon but had to move to a later flight at 6 landing at around midnight because of a sick child. As our delayed flight kept getting pushed back, we kept checking in with the front desk at the Surfcomber to make sure that our room wasn't given away. They assured us that they were holding it and it would be okay. We called a few times just in case. Our flight landed at 3 and we made it to the hotel around 340 AM. When we came up to the front desk we had asked if we could check into a room. The woman at the front desk said that the system was turning over and will have to wait another 30 minutes or so before we could check in. She said she tried to wait for us, but it was no use. She made a face like it was our fault. I didn't mean to have our flight pushed back so much, that's why we checked in so often by phone. she even told us that people had told her that we were coming. At this point we were too tired to argue. When we finally got up to the room at around 4: 20 we saw the bottle of wine sitting in the melted ice and 3 melted strawberries. At this point we were wondering if they had the foresight to get our room ready with this spread, why would not have been possible to set aside two room keys just so we can get in and sleep already? The next day we made the best of it and got out of the room after getting a few hours of sleep. The people running the bikes were very nice and helpful. We got back around 1 and checked to see if our room had been cleaned but it hadn't been. We got some clothes and went to the pool. When we got back at around 3: 10, the room still wasn't cleaned. I ended up talking to one of the staff members in the hallway asking if they can finally take a look. At that point she talked to one of the cleaning staff and said we could come back in a little bit. When we checked in later the bed had been made and the old towels have been taken away. Unfortunately there were no new towels, bars of soap or shampoo. We had to ask them for some new towels, and they got us the full-size ones. when we asked about face towels they said they ran out. Some of the staff were really nice (Dionne at front desk, and our surfer friend manning the bikes), but we talked to a few people that were slightly hostile and dismissive. This definitely put a damper on our first Miami trip, especially for our anniversary.

Stephanie Schumm
2 years ago – Google

4

We had high hopes for this one based on online pics and photos but were sadly disappointed. Early check in was fine but couldn’t get late check out. Staff was fine but not overly friendly or accommodating. Pool staff/servers barely spoke with anyone. We had a cockroach in our bathroom one night and the carpeted flooring feels dated and dirty. A repair man walked in on us without knocking (wrong room) and didn’t give us an apology. We had a pillowcase with a red/brown stain. Pool was great and not overly busy except for the day it was inundated with very, young unsupervised kids. Proximity to beach and Lincoln road and 24 hour Walgreens was ideal but with the over saturation of hotels in south beach I will stay somewhere else next time

zachary koenig
2 years ago – Google

9

We had a great time! We just stayed a whole week, and had a really good experience. It’s a deco building, so indeed they don’t have palatial sized rooms, but they are well appointed and clean. The staff was all very gracious and authentic. We had just one small issue with our stay that was addressed very well, and with a smile. We really like Kimpton and have stayed at many, but really connected with the staff here. Thanks for everything! Special shoutouts: Mike, Jesus, Nicole in the pool bar. The female restaurant manager (name escapes me) who was new and lovely. Front desk people were rockstars as well.

Roby Sobieski
2 years ago – Google

8

Nice hotel. Super sweet staff. Quit pleasant rooms and beach and pool area. Only complaint is trying to reach the front desk by calling is nearly impossible.

Denio Perez
2 years ago – Google

10

Nice Ocean Front Hotel located on Collins Avenue. Great pool and amenities. They have a very small gym consisting mostly of Cardio Machines. Complementary Happy Hour Wine & Vodka drinks. Good Value!

Julien Arino
2 years ago – Google

7

Great hotel, great location with direct access to the beach and a cool swimming pool. Also in quite a central location for bars and restaurants. Don't forget to use the pool and other amenities, as you will be paying resort fees anyway.. Wifi is not free and some of the stuff is quite outrageously priced: $10 for bottled water is a bit over the top. Beware of parking: it is valet parking only and costs nearly $50 a night. If you have a car, investigating nearby parks might be worth it.

Nona Ubizness
2 years ago – Google

9

Always low key and great. Excellent pool. Good beach location. Not in the craziest part of Miami Beach which is perfect. Amazing staff. Rooms can be small and elevator is tiny but it's an restored deco era property so it's expected.

kennedy trice
2 years ago – Google

10

A fabulous experience. Keith was on point with his nightly recommendations, the social club was great and Angel provided the best service whilst doing glassware tricks and carrying a great conversation. By far, Chase surpassed all expectations and was absolutely on point with everything! From daytime outings to early and late night gatherings! I will make the Surfcomber a must on every visit to Miami Beach! Thank you all for an amazing experience!! I wish I would have taken more pictures!!

Wilson You
2 years ago – Google

7

Took 15-20 min to get my luggages delivered to my room, so I was better off grabbing them on my own. Room was quite small even though I was told my room was "deluxe", which I'm not sure it really is based on my experiences in the past staying at other hotels' deluxe rooms. My room didn't come with bath towels and I didn't realize that until after I took a shower and needed a bath towel. Walls were thin so it was noisy at night when I'm trying to fall asleep. Also, when I checked out, I was told there was a resort fee charge if ~$36, which was not listed on my reservation confirmation. I booked the hotel directly with IHG using my free night stay and there was no mention of a resort fee. Furthermore, when checking in, the front desk didn’t mention that there will be a fee charged. The hotel should be honest and upfront with hotel guests that a fee was going to be charged. If i knew that upfront, I would expected even more from this hotel’s services. Other than that, the staffs were very good and nice! The manager of the hotel personally reached out to to me quickly after I checked out to address my concerns. Very proactive so I really appreciated that. Thank you!

Pernille O.
2 years ago – Google

5

Old hotel but location is good. The pool area is huge and good but crowded. The outdoor service is a totally rip off more than $30 for two smoothies, really - even Walgreens smoothies tast better than this for the fraction of the price. Service is not the fastest here. Don't expect too much since it is very old. They try to update restrooms/shower in the rooms but not impressed. There is a great bakery close by.

Garrett Hetrick
2 years ago – Google

10

Great location if you want to be in the center of all the fun in South Beach. The hotel pool is nice and you can walk right out to the beach. It is on a nicer part of the beach with private chairs and umbrellas reserved for guest. All the surrounding hotels are nice as well so you get a good crowd and this pool seems to attract alot of fun people. We were there during Music week and Ultra and this was by far the best hotel to party at because of the pool, the setup behind it for DJ's and the location. You are paying a little more than off beach but it was a great price compared to the hotels right next to it and it just as nice. The only thing is the rooms and bathrooms are pretty small but the staff and location make up for it.

Andrew Essington
2 years ago – Google

8

Booked a room for Saturday-Tuesday, not knowing it was Miami Music Week. When we got to the hotel Saturday it was utter chaos, but Chase at the front desk explained the situation and moved us to a quieter room away from the EDM pool party. If it wasn’t for him we probably would have sought out another hotel. Overall things were great; clean room, awesome beach access, and friendly service. We were offered alternate pool accommodations for the weekend, although the pool was closed Monday for clean-up and they were still pulling things back together Tuesday morning. Would have preferred more of a head’s up that the hotel was hosting “The World’s Largest EDM Pool Party” prior to booking, but we had a good time and everyone was quite accommodating for the duration of our stay.

Neil Rochell
2 years ago – Google

9

Just love this place. Staff are amazing, service is top notch and free wine for residents from 4-5pm daily. What more can you ask for

Steve Smith
2 years ago – Google

5

A standard room during the high season will run you $400 with tax. The hotel will add another $36.48 resort fee and $46 daily parking. We stay 2 nights standard room for just under $1000. The resort fee was ridiculous because this is an old motel with small rooms that was upgraded to a hotel. It is right on the beach but you can do much better elsewhere. Every one of the staff was friendly but at $500 a night we will stay someplace else next time we come.

Brian B
2 years ago – Google

10

Small Room!! Tiny Bathroom. This is an OLD building that has been updated and rooms are new and clean. Fair price for off season. Amazing 24hr pool and outdoor area.

Pakito Benitez-Gomez
2 years ago – Google

9

Such a Cool Hotel! The day I don’t live in Miami I will come to this specific hotel - The Pool is huge, great drinks, access to the Ocean is immediate and the staff is so genuine. I love that. They even give you SPF50 if you don’t have any hehehehe it’s the little things that make it so much fun.

Mariel Rábago Pérez
2 years ago – Google

10

This place is amazing! The rooms were so beautiful and comfortable The people at front desk were really nice and we received the best service The pool was super nice and you can use it 24/7 besides the music there is good but not loud The food at the restaurant is a bit expensive but everything is delicious We rent for free a couple of bikes at the front desk to ride next to the beach. I loved this place definitely want to come back

Ashley Williams
2 years ago – Google

10

The Kimpton Surfcomber Hotel staff were very welcoming and accommodating. The location is center to a variety of restaurants and attractions, and I would highly recommend getting a massage/body treatment at their spa! Would definitely visit again.

Owen Hill
2 years ago – Google

9

Best staff, awesome beachfront hotel. I highly recommend. 100% satisfied with my stay

Adam Hill
2 years ago – Google

10

Best place to stay in Miami. Great food, great service, amazing experience. Literally blew me away and and excellent overall value. Not pretentious but also very high end. Recommend 100%

Carole Malcolm
2 years ago – Google

6

Very friendly staff Barbara on the front desk was so welcoming. Nothing was a problem for her. Great pool and surrounds. Rooms tired but comfortable

Hugo Palomares
2 years ago – Google

8

Came here for the Lucky Rice Miami 2017 event. Pool area and beach are big and nice. A great hotel for this kind of events.

Seth Horne
2 years ago – Google

6

Great location! The service is ok and the food is decent. This is not a lux place. It is noisy and what you would expect from a South Beach hotel. The pool is mostly super crowded and understaffed. The beach is fabulous, but the service is slow. I have stayed here a couple of times.

Jack Turner
2 years ago – Google

10

Awesome Miami Beach hotel. Great for business or pleasure. Rooms a little small. Nice pool and bar. Don't pay for breakfast here. Excellent staff.

Toby Mai Smith
3 years ago – Google

10

Perfect hotel. Great staff and a perfect location. Very comfortable and unique. I highly recommend it.

Jack SW6Badger
3 years ago – Google

9

The Surfcomber is located in a great position on Collins Avenue. One block away from the shops and restaurants of the Lincoln Mall district. The hotel is very laid back and makes you feel welcome. The pool is a good size and sun beds are not to hard to get. The beach is right next to the hotel. So always an alternative. I have stayed here twice and will definitely come back again.

Catherine Parrilla
3 years ago – Google

8

Great experience over all.. but i was the third guest in the room, and there was a pool party the day i left back home.. I had to pay $60.00 and on top of that i could not get back into the pool with the band they had given me, as if i wasn't a hotel guest.. that was just the worst part of my stay. The staff were very friendly and attentive. I will deff. be staying there when ever i do go back to Miami Beach. FYI, the pool is open 24/7 and the beach is about 2 minutes away. AND THEY PROVIDE YOU WITH BEACH TOWELS !

Adrian Zaragoza
3 years ago – Google

10

Probably best hotel layout/staff/art deco in South Beach. I was at first hesitant to book our vacation here because of some other negative reviews about the room/bathroom size, but see the attached pictures! Bathroom is small yet beautiful and updated! Staff will clean up the room the instant you leave in the morning and will be as shown in the pics in no time. The corridor to the pool and the pool itself has a great layout. No other hotel within 3 miles or so has a layout as beautiful and convenient. The staff at the reception go that extra mile to make you feel special, we arrived at noon time ,we left our luggage and left to walk around and we got a call a couple of hours later saying our room was ready. The staff at the beach also great, always going that extra mile for the customer!! We still have a 3 days more to go, I will update if that changes but so far nothing but the best!!

Jeremy Willner
3 years ago – Google

9

Staff was friendly, accommodating, and very hospitable. When an issue arose with our room they were quick to act and make sure we were more than satisfied with the results. The restaurant on site, The Social Club, provided a delicious meal with outstanding staff that guided us wonderfully through their menu. The room was spacious enough with a high quality comfy bed.

Dan Li
3 years ago – Google

10

Best hotel in south beach!! Jesus is the best bartender hands down!! Made everyone in our group feel right at home and welcoming! Definitely would come back!! 6 out of 5!!

Brenda Walker
3 years ago – Google

7

I usually stay at hotel's in the Hilton family. I was expecting decent service from Hampton Inn but not quite the gold level service as I receive at the HIlton's. My recent stay at the Hampton Inn was wonderful and exceeded my expectations. The staff was very courteous and friendly.

Dave Laliberte
3 years ago – Google

8

Stayed here for a week in February. Had a really nice time. A guy there Keith hooked me up with some flowers and rose pedals for my wife on Valentines Day she loved, that was really nice. Only reason I'm not giving this place a 5/5 is that it's just really expensive. Somehow our bill was over 5k but I guess that's just Miami

Shari Stadel
3 years ago – Google

7

We loved the pool! Great attendants, perfect temperature. We snuck in a swim before the rain hit and had a delightful time!

Leigh Murphy
3 years ago – Google

10

Rooms are small but very trendy. Concierge and Butler are amazing; excellent manners. Drink menus are on rotation so nice changes available. Unlimited Free wine between 4-5pm. Happy hour between 5-7pm. Continental breakfast is an option and is good quality food but limited options so you can upcharge $10 to anything on the menu. Fastest house keeping team. The Pool Bar gave out free shooters in the afternoon. Lovely pool area with lots of games. Good for families and singles or friends. Great music selection. Beach front. Walkable to lots of restaurants and a select number of bars. Miami Beach is very mild compared to downtown. Great for small groups and families. Downside: almost every guest room window has a view of a concrete wall of the neighboring buildings. Only a handful of rooms come with an actual view.

Douglas Howard
3 years ago – Google

8

“Great Holiday Stay!” Our family loves Kimpton and we really love the Surfcomber! Thank you for a great visit in December. We especially loved meeting Luis in the pool area. He was fantastic giving us great dinner ideas and chatting about Cuban food. Excellent customer service.

Ben Gray
3 years ago – Google

6

The rooms are a bit small and cramped. The "ocean front" rooms are anything but-- you can MAYBE catch a glimpse of the ocean (which is about a city-block's distance away from the building) between the trees when the wind blows just right. I'm a huge fan of Kimpton hotels, and I've stayed with them all over the country, but this one was a bit of a let down. That having been said, this place is still nicer than your average hotel, but I would not bother upgrading to the ocean view room-- that was a waste of money.

Tomas Gonzalez Mendivelzua
3 years ago – Google

10

Excellent service. Nice rooms. Great pool. Great access to the beach and service at the beach. Many rooms are quite noisy. The lobby and halls are freezing cold. They charge 6 USD for each package you receive (amazon, etc). Included breakfast could be better in quality and service. Excelent location. Housekeeping isn't great, but quite good. Overall, a very nice place to stay.

kevin chen
3 years ago – Google

7

pretty convenient. nice place. rooms were pretty good. right beside the SLS hotel. there is a nice Italian bakery down the block.

Sara Griffen
3 years ago – Google

9

We didn't stay there but had a couple of meals there and they were terrific. The location and the ambiance can't be beat. The staff was delightful and accommodating.

C P
3 years ago – Google

9

Great location, perfect size hotel, friendly happy staff. The pool area is amazing, it's the best on the strip. Everyday, from 5pm-630ish it's happy hour you get your choice of red or white wine on the house. They have bicycles you can use for the entire day on the house but you have to bring back before sunset. Free continental breakfast your entire stay from 7am-3pm. Kimpton is a fantastic chain of hotels, I highly recommend staying at any of their locations across the USA😁

Gary Fox
3 years ago – Google

8

Great location just on the beach! Rooms slightly small and tried to upgrade 3 times in our stay here but always upgraded us to a very similar room so we didn't take it. Hotel staff really friendly, pool is great and would come here again.

jorge perez
4 years ago – Google

10

Excellent Associates. they treat you like you are part of the family. they make sure you have the Best Experience you can possibly have. Even at the Beach, the Beach Manager Edwin Resto checks on you every little while to make sure you are doing great. ( even is its raining) If you want to have a great time in South Beach, this is deft the hotel to stay. Great Job Kimptonitez!!!

Camila Aguilar
4 years ago – Google

9

One of the best hotel I ever stayed and not just from great ambience or great location but for the great service and the quality of their people who works there , they make you feel at home !! Specially Sherece , Keith, Gladys and Teddy and I few more that I don't remember their names now but everybody were amazing to me and my friends I'm gonna return over and over gain !!!!

Veronika Dash
4 years ago – Google

9

I've stayed in this hotel three years in a row now and it's honestly one of the best in Miami. It may not be super high end & luxury but they have a great location on the beach, walking distance from Licoln Road & a ton of restaurants and a quick uber ride away from any nightclubs. Not to mention their complimentary great happy hour & yoga on weekends. One of my favorite things about this hotel is the wonderful staff, especially Elivette who took care of me this time. She greeted me with champagne and was always a smiling face whether I was leaving to the beach early in the morning or coming back to the hotel after a long night out. Thanks for everything Hun!

Manuel I.
5 years ago – Google

7

Stayed here for a weekend with some friends. The main plus to this hotel is location, only 1 block from Lincoln Road and you can access the beach right behind the hotel. The pool area is nice, but the entire holiday weekend I was there, no one was using the Cabanas, looked like they aren't used very often. I don't like surprises with hotels. First surprise, there's an extra "resort fee" when you check in ($20 per day). Not a big deal, but you don't have a choice. It includes free coffee in the morning and a beach chair. The rooms are small and outdated - this is what I really don't like. If I"m paying that much for a hotel, I expect the room to at least feel clean and not be so tiny! I asked them to replace the towels right away because they didn't look clean, probably been washing the same towels since 1999! I really liked the location, but I would search for more modern hotels for a similar price.

Doreen Zampaglione
6 years ago – Google

9

Just got back from Miami for a bachelorette party and have been going to South Beach for years and this was my first time staying at the Surfcomber Hotel. The hotel was clean, centrally located and an all over great experience. I never write reviews but felt that need to give a very special review to staff at this hotel. Jenn at the front desk is amazing and was such a help to me and my friends; Marcos out at the pool took care of us every day at the pool and set us up with chairs without even asking; but i have to give Rachel, the cocktail server, at the pool a FIVE STAR rating... she went ABOVE and BEYOND for me and my friends every day at the pool and we never had to ask her for anything, she knew what we were drinking without even asking after the first day there. She was so helpful and sweet and i told her i was going out of my way to write this review because of her. I would DEFINITELY stay at this hotel again