 7 9151 reviews

The Ritz London

150 Piccadilly, London, ENG W1J 9BR, United Kingdom Access

The Ritz London

For over 110 years, The Ritz has been the benchmark by which other hotels are measured. Perfectly located in a landmark position in the heart of London, The Ritz overlooks the stunning Green Park. Every spacious guest room is exquisite and designed to provide exceptional standards of comfort. With a ratio of two staff to every room, all guests are guaranteed the highest level of personal service and attention to detail, ensuring a memorable experience. With a Michelin-starred restaurant, often described as one of the most beautiful dining rooms in the world and the legendary afternoon tea, The Ritz is one of the most sought after dining destinations in London. In 2002, the hotel was awarded a Royal Warrant by His Royal Highness The Prince of Wales for Banqueting and Catering Services, becoming the only hotel in the world to receive such an honour.

Hotel

  • Front desk
    Car rental
  • Hotel service
    Laundry/Valet service
  • Security
  • Valet cleaning
  • Wakeup service
  • Green facilities
    Low carbon footprint control

Rooms

  • Bedding
    Branded mattress
  • Rollaway bed
  • Super comfy bed
  • Special features
    Blackout drapes/curtains
  • Soundproofed room
  • Bathroom
    Bathroom amenities
  • Private bathroom

House policy

  • Check-in Time: 15:00
  • Check-out Time: 12:00

Cancel policy
Cancel policy may be more restrictive based on rate / room booked, season, special events

Travel with others

Children policy
1 kid ages 1 or under stays FREE

Payment type

  

Language spoken

  • English

Environment

Property's Green Action

We set goals and policies to reduce energy and water consumption, catalyze our progress and review our performance. We also collaborate with suppliers to provide products that conserve energy, reduce and divert waste and are comprised of more sustainable materials. We encourage sustainability in our kitchens through actions such as purchasing organic and responsibly sourced food, planting herb gardens, sourcing cage-free eggs and sourcing seafood caught in a sustainable manner and recycling cooking oil.


  •  Low carbon footprint control

Certifications

Green Tourism Gold

Green Tourism Business Scheme (GTBS) is the national sustainable tourism certification scheme for the UK. Businesses are assessed by a qualified grading advisor against rigorous criteria in areas like:

• Energy and water efficiency
• Waste management
• Biodiversity

Most helpful reviews 9 151 reviews

A Google User
3 years ago – Google

10

My bird surprised me with tea at the Ritz for my 21st. It was boss. The best scones I ever tasted and the ham butties melted in my mouth. The staff were sound and gave me directions to The Weatherspoons so I could have a bevie after the butties and cakes had gone down. Probably won't be back for a while cos I'm skint

patrick jacobs
3 years ago – Google

9

Fantastic service great tea brilliant experience, only negative is that we felt a little rushed but that did not diminish the positive experience. I would recommend it and will go again. I asked for a birthday cake for my wife and it was great a trifle small but no problem at all. The surroundings are opulent, traditional and classy it's a perfect place to impress.

Stefani Pinney
3 years ago – Google

9

What can I say, The Ritz was truly amazing. Anyone who complains about the dress code obviously didn't look into it. It is made quite clear what is appropriate and what isn't. It is obviously a very classy place with extremely high standards. We were made to feel very welcome and the service was of a very high standard. Considering how well known it is I honestly did not feel the prices were that high at all. It was an extraordinary experience.

linda paulden
3 years ago – Google

9

I spent two hours in the most magnificent, wonderful room, being marvellously looked after by a team of the smartest, politest most gracious waiters you could ever come across.The atmosphere was one of excitement and anticipation of what we were to be served.The tea was absolutely gorgeous. I had requested a few slight changes over the phone to a delightful young man named James Hayes training through your Academy, who had obviously passed on all the information to the appropriate person. What a lovely pleasant young man to speak to, with I hope an excellent future with you.I was also extremely impressed with the Maitre De, in charge of all the teas,plus the ordering.What a lot we both learnt .He looked after our teas introducing us to some gorgeous flavours Altogether it was the most memorable first visit of what I hope will be many more. It was worth the two hours travelling to reach you and I thank the chefs, pianist, and everybody envolved.

Leon Hudson
3 years ago – Google

10

Amazing service, amazing room (junior suite) it's the small things that they get right which makes your stay extra special. A complimentary birthday cake waiting upon arrival was a nice touch. The staff were fantastic from the porters to the reception/lobby staff, to the restaurant staff. All very friendly. All in all, we had an incredible experience.

Dakota Magruder
2 years ago – Google

10

Brilliant location, right in the heart of everything. The staff are amazingly helpful and can provide advice and tickets to local tours easily. The room is perfect, always cleaned to the highest standard and a beautiful layout that makes you feel comfortable at home.

David Hutchinson
2 years ago – Google

6

We went for afternoon tea to celebrate a lovely woman's 30th birthday. The food was plentiful and delicious, but the fact that leftover food can't be taken home feels like a real waste. I'm sure there's some technical health and safety reason, but it feels wasteful and considering it was paid for it also feels a little mean. Wait until you go, then you'll understand. Lovely firm padding in the seats was a nice surprise and a pleasant plus though.

Graham Scutt
2 years ago – Google

10

Afternoon tea is a lovely experience...and very filling! Spectacular surroundings and great service. People moaning about not being able to take a doggy bag really don't get it...and if you're not full after 2 hours then you are being greedy.

Raúl Co
2 years ago – Google

9

I have been staying at this hotel for many decades. It always is top notch. It is located right next to Green Park and its tube station on Picadilly. Buckingham Palace is a pleasant walk across the part. The only negative is that when you walk out of the hotel you are on a busy sidewalk. The rooms and staff are outstanding.

buen cocinero
2 years ago – Google

4

I am a former club member in puerto rico and I had a centurion amex. I just wanna see what is the main ritz in London, but when I enter ,The manager comes towards me and ask me to leave. Even the ritz PR is the one of rare 4stars, but they treat me as a king. I really love the place anyway.

Richard Garrod
1 year ago – Google

10

Excellent afternoon tea. I've been to a bunch of afternoon tea in London (not sure how to pluralise that one...) and this is a solid winner. They've kept all the pomp and ceremony you would expect from The Ritz and that's all for the better. Definitely dress for it. That my main advice. It's fancy and if you don't you'll probably feel silly. It is pricey, but it's definitely one to do once or twice!

Suzie Young
1 year ago – Google

10

We enjoyed a wonderful Afternoon Tea yesterday. Treated to a glass of champagne since it was Christmas. I had the gluten-free option on the food and you would never have known, it's treated as an equal option not an after-thought. Well looked after by the waiters who had a lovely sense of humour.

James Railton
1 year ago – Google

9

Unsurprisingly exceptional food and service - menu and wines thoroughly explained and recommended, with all allergy issues on our table catered for with alternative suggestions. Surprisingly good portions to boot. Naturally the only issue is the cost but few places in London match the almost anachronistic theatricality of the Ritz so what can you expect!

Terry Dukes
2 years ago – Google

10

We stayed at the weekend to celebrate our Ruby wedding anniversary and our birthdays. This was a wonderful surprise present from our family. We thoroughly enjoyed the whole experience thank you. With special thanks to Antonella, the Guest Liaison, she was lovely and so helpful. The extra touches were amazing, such as the celebration cake presented to us in the dining room. Our evening meal was delayed but the waiter did apologise for this and gave us champagne which was so nice. When we returned to our room the bed had been turned down and was decorated with petals, so lovely. The hotel is absolutely beautiful and the staff all so friendly. They clearly enjoy working in such an amazing hotel. We would love to return to enjoy the afternoon tea on another special occasion. Thank you.

Nigel May
1 year ago – Google

10

Afternoon Christmas tea at the Ritz. Quite wonderful. Impeccable service. Unlimited amount of beautiful fresh sandwiches and cakes all set in a beautiful room. Recommended.

Quentin Barnett
1 year ago – Google

9

The Ritz is full on formal swankiness, waiters in tails and a frankly stunning dining room in a Versailles kind of a way. The casino is also beautiful with excellent dining facilities. The staff were very friendly and seemed happy to be there and more than happy to help in any way.

Father Bill Haymaker
1 year ago – Google

10

This magnificent property is among the vanishing vistas of grace, style, and hospitality. Forget breakfast reviews for London eateries; if you want to genuinely relish quality and luxury there is no finer venue in the UK. Arrive very early to secure a coveted window seat and don't forget to leave an appropriate gratuity for the fine gentleman and ladies who serve you. Fr B+

Devon Guerrero
1 year ago – Google

9

This place is just over the top. In order to get further access past the front desk, you need to be dressed semi formally, according to what the bellmen told me. Very courteous and have no problem with you taking a look around.

Z zzz
1 year ago – Google

9

Best hotel in the world ! There are a minimum of 71 Five Star hotels in London. To my knowledge only the The Ritz has a dress code, ergo if you can't dress appropriately go to one of the other 70 ... please.

Liz Hipkiss
1 year ago – Google

9

Afternoon tea. Perfect selection of sandwiches. Very tasty fillings which once eaten were replaced. Cake and scones to die for. Service was fantastic. Made to feel special. Very friendly staff. Nothing to much to ask for. Would highly recommend going and definitely going to go again

Matt Little
1 year ago – Google

9

Tea was exquisite. All sandwiches we very good, and they were easily and to accommodate one in our party, who is a vegetarian. The building is picturesque, and staff was very friendly and attentive. The hotel is a short walk to Buckingham Palace.

Almandine Stidwill
1 year ago – Google

9

Our celebration afternoon tea really couldn't have been nicer. Beautiful food, amazing flavours nd presentation. Incredible Dragon Pearls tea and the birthday cake was pretty and delicious. What a treat, in beautiful surroundings

Valentina Tan
1 year ago – Google

9

The Ritz is beautiful and the service was absolutely perfect! The afternoon tea selection was delicious and the scones were so delightful and fluffy. It was such a lovely experience.

Dom Feargrieve
1 year ago – Google

9

Afternoon tea was a sublime experience in a stunning setting with flawless service. Could not fault the staff, atmosphere or generous supply of delectable classic treats. Found the staff from servers to doormen to restroom attendants all provided service with a smile and before you even had to ask. Truly professional, welcoming and magical.

Jin Kang
1 year ago – Google

7

Though I had an enjoyable experience overall for the afternoon tea, I must say the level of professionalism expected from servers was disappointing. The tea was not timed right when it was poured for the first time, and one of the servers basically dropped utensils instead of placing them on the table. Lacking such attention to detail makes the difference between good and excellent.

Matt Little
1 year ago – Google

9

Tea was exquisite. All sandwiches we very good, and they were easily able to accommodate one in our party, who is a vegetarian. The building is picturesque, and staff was very friendly and attentive. The hotel is a short walk to Buckingham Palace.

Adam Claridge
1 year ago – Google

9

Don't eat breakfast - you'll need the room. The food here was outstanding and the service was exceptional. We had afternoon tea and you are provided with enough food to feed troops returning from 6 months of active duty. Despite the generous quantity of food, the quality was superb. Delicious sandwiches and sweet treats to tempt even the saltiest of savoury fanatics to the dark side. If you're even thinking of going, you should.

Chris East
1 year ago – Google

9

Venue was amazing! 4 of us for Afternoon Tea celebrating our birthdays. Service exceptional, food very well presented and delicious. Would definitely recommend and will be back. A memorable afternoon that will be treasured!

Martin Neale
1 year ago – Google

10

Our Daughter treated us to tea at the Ritz and what a fantastic experience it was, from the warm greeting at the door to the level of service delivered throughout it really makes for a very special day. We were heading to a theatre show so couldn't stay the full hour and 3/4 but this didn't detract as the service was prompt. Recommend a visit you won't be disappointed.

Katerina Kotkova
1 year ago – Google

7

I've attended an afternoon tea in the Palm Court. It has been a very nice experience. Delicious sandwiches, scones and mini cakes. Tea served in traditional silverware. It was well set up. Service was very good and professional. The Palm Court was gorgeous with fresh flower decorations.

Clare Kentish
1 year ago – Google

9

Visited briefly whilst helping to photograph a wedding. Stunning venue! Staff really friendly and helpful - as you would expect. Toilets clean and spacious. Would love to go back!

Estee Tow
1 year ago – Google

10

Had afternoon tea with friends. Lovely setting, good quality scones and selection of cakes. Marco whom was serving us was lovely and very attentive. Wonderful experience. Definitely worth a visit.

Sheila Trampel
11 months ago – Google

10

Popped in for drinks at the bar. The cocktail menu was divine with some very interesting twists in some classic cocktails. The decor was stunning but the highlight if our visit must be the pink ladies washrooms. Service was excellent. Wouldn't expect any less from the Ritz.

Simon Birchall
11 months ago – Google

9

What can i say? This is the best hotel in London and the finest restaurant in the country. Place oozes style. I visit at least twice per month and would recommend to anyone. The Rivoli Bar serves some amazing cocktails an the Friday night 'live at the Ritz' event is definitely worth a look.

Jay Solder
10 months ago – Google

9

Went for afternoon tea at The Ritz as a treat for my girlfriend's Mum who is visiting from Australia. We had a great experience, the staff were attentive and made us feel welcome and comfortable. The surroundings of the Palm Court are grand and certainly enhance the occasion. There's a wide selection of teas to choose from, lovely sandwiches, warm scones on demand, delicate pastries and brilliant cakes on offer. For a special occasion I cannot recommend The Ritz highly enough.

Hannah Johnson-Walsh
11 months ago – Google

10

We had afternoon tea at The Ritz, and it was a wonderful! The food was tasty, the service impeccable, and the decor absolutely stunning. There was also line piano music, which added to the elegant atmosphere. It was definitely a highlight of our vacation in London. You do need to make reservations fairly far in advance--at least a couple weeks.

Felicity Drummond
11 months ago – Google

9

Afternoon tea at the Ritz, what more can a girl want. Let them know it was my mother's birthday and so they came out at the end with a birthday cake for her and the pianist played happy birthday. It was delightful. Would return and would recommend.

Luxus Häuser
11 months ago – Google

7

This is an external review from an architectural perspective as we sell property. This building looks older than it is due to some clever improvisation in 1906. It was built after the Paris Ritz and the only thing lacking is a grand entrance. It's presence on Piccadilly blends beautifully with the other great houses.

Louise Pinder
10 months ago – Google

10

We went for afternoon tea yesterday. I knew it would be lovely but it was even better than expected. Delicious sandwiches, cakes, scones and lashings of clotted cream. So many different teas to choose from too. Staff were fantastic. A really super treat.

Ella
10 months ago – Google

6

I went for afternoon tea with my partner on a really hot day. The air con isn't the best and men have to wear a jacket and tie, which somewhat ruined the experience as it was so warm! (Many women were in t-shirts and camisole tops, so it seemed unfair that men have such a strict dress code!) The waiters were attentive and the food was really nice. Overall a good experience, but not the best! Nice overall

Rosalyn Vaughan
9 months ago – Google

5

It's probably one of the most famous places in the world to enjoy a drink. If you are drawn by that then you should go. The staff and service are as excellent as you would imagine, as is the people watching. The bar itself is small but sublimly ornate. Is it one of the best places in London to enjoy a drink? - maybe. I think other places offer a more intimate atmosphere.

Richard Jarvis
9 months ago – Google

9

Wow! Thought I would feel somewhat out of place at a venue like this but everyone put us at ease. Waiters were phenomenal and really made it the experience special as there were "no stupid questions". No snobbery at all, tremendous experience with tremendous food and phenomenal service!

Joanna La
9 months ago – Google

9

Worth going for the experience. The service was exceptional and the afternoon tea set was surprisingly filling. They give extra sandwiches and the cake portions were generous. Took my mum and she really enjoyed herself.

John Aves
8 months ago – Google

5

The Ritz is one of the most popular five star hotels in central London and is an historical icon of the city. I don't feel that you get value for money here and I also feel that there are better hotels offering more for your money. The hotel is famous for afternoon tea however you need to book this at least 6 months in advance, and be prepared to take a sitting at 19:30 in the evening as day time slots are like gold dust. There is also a strict dress code for afternoon tea so make sure you read up so as not to be turned away. Afternoon tea is average with little care taken in presentation and the main focus being on catering to as many covers as possible. The cost for afternoon tea is a lot higher that most of its closest competitors and the standard is lower that most too. If you're looking for a decent hotel or a lovely traditional afternoon tea experience, there are better places to go for much less. One positive is the staff, they're attentive and very helpful.

Andrew Freeman
8 months ago – Google

7

Afternoon Tea. Cakes are great. Cocktails are fantastic in the bar. Dining is fantastic too. Not the best in London but worth a visit.

catherinest19
7 months ago – Google

6

So we arrive at the appointed time and are shown to our table.....facing out at the other tea guests....not facing each other. We adjust our seating and rearrange the crockery etc on the table to make a more pleasing and practical layout. The standard afternoon tea ritual is completed and the pianist strikes up happy birthday, at which time small individual iced cakes with a single candle are presented to all guests who have registered their birthday. My wife has a similar cake presented in respect of a different celebration. We are replete without space for more food so ask if the cakes we have not eaten, along with the iced cake can be 'doggy bagged' for us to take home. NO! is the answer to the individual cakes as they are made with fresh cream and would need a refrigerated box.....the iced cake is OK to be taken home. Disappointed we leave and take the boxed ( not refrigerated) iced cake home. After a light supper we cut the iced cake only to find the filling is soft fruit and...............have you've guessed it? Fresh cream!! Not sure how this squares with the house rule of not being able to take uneaten, paid for cakes away without a refrigated box as they are made with fresh cream. My advice... try one of the other exemplary afternoon tea providers at London hotels or, if you must go to the Ritz, take a refrigerated box if you can't eat all the cakes included in the price.

Billy McAuley
7 months ago – Google

10

I surprised my wife for her 30th birthday to a trip to London for three nights, she guessed we were going to London, but I was able to keep it secret for 3months! What she didn't expect however, was that we were staying at possibly the best hotel in the world! From the moment we stepped up to the front door the service was outstanding, very welcoming and friendly staff took our bags and ushered us kindly to the reception desk where we could check in. The girls behind the desk were so lovely and they asked what had brought us to London, I told them about the surprise for my wife's birthday (who was still laughing in shock) and a couple of the girls disappeared for a few moments and on their return had presented my wife with a small present form the hotel, this blew me away! Although we had arrived at 10am I knew we couldn't check in until 2pm (as is the same for most hotels) so they kindly kept our bags (no charge to my delight) until our room was ready. Yet again they blew me away by offering us breakfast free of charge for the morning! I hadn't booked the breakfast as I had just saved enough for the room only, (this isn't the kind of hotel I could afford all the time lol ) so they offered me to sign up for the "leaders club" which earned us the continental breakfast free for our stay, yet again you could imagine how pleased I was at this. We hadn't even checked into our room yet and already I knew this place was special. When we were ready to go to our room we were taken on a tour of the hotel and brought to the room by a lovely girl called Tara (sorry if I got the spelling wrong). The room was beautiful and the hotel had even delivered a birthday cake for my wife upon our arrival to the room, everything about this place is perfect and if we could stay here every time we would. We didn't get to enjoy the bar or evening meals as yet again, my budget didn't stretch that far, but I can clearly say without doubt this is the best hotel experience I have ever had and gladly give The Ritz London 5 stars for everything! Thank you very much for amazing memories guys and hope to see you again!

Simon Birchall
8 months ago – Google

9

What can i say? This is the best hotel in London and the finest restaurant in the country. Place oozes style. I visit at least twice per month and would recommend to anyone. The Rivoli Bar serves some amazing cocktails and the Friday night 'live at the Ritz' event is definitely worth a look.

Eric Ritter
7 months ago – Google

9

My wife and I went to the Ritz off high tea. I was skeptical as she arranged everything and honestly wasn't too excited to sit around and drink tea. It was actually a lot better than I thought. The tea was very good. They had about 15 or so different options including decaffeinated teas for my pregnant wife. The sandwiches, desserts, and scones were all unlimited and delicious. The service was fantastic. I have only compliments to give and would gladly go again.

Sofia Dhuni
6 months ago – Google

9

Beautiful iconic hotel not many words is the best way to describe this place, one needs to go there, even if it's just for a drink. I've dined there and it was one of the most best dining experiences. The afternoon tea was superb in lush settings, but you need to book well in advance. I would definitely recommend. Pricey but we'll worth the treat whatever you do there.

Andy Smith
7 months ago – Google

10

This is a solely a review of Afternoon Tea in the Palm Court. The experience was a premium event from start to finish, and the staff were really great. Friendly and helpful, and not remotely stuffy. The food and tea was plentiful. Not something you'd find great value week after week, but as an occasional treat it's a fabulous couple of hours.

Karen Kelly
7 months ago – Google

9

Had The Ritz 110 cocktail which they serve and then place a sugar cube to activate the fizz again, then had afternoon tea which was an exceptional experience; delicate finger sandwiches and small individual cakes and macaroons. Warm scones with clotted cream and strawberry jam, followed by more cake and washed down with loose leaf tea of your choice, there is a menu for tea. At £54 per person you are paying for the experience and the beautiful art deco surroundings. Not you're everyday afternoon tea, but definitely worth it for the experience.

David Hawkins
6 months ago – Google

9

I have been most happily staying at the Ritz for over 40 years with my late wife, and this year I brought my daughter, son in law and two eldest grandchildren. The service was superb as usual, all of the staff from the most cheerful and helpful doorman, management, waiters, right through to room service. I cannot recommend this hotel with higher praise, I will never willingly stay anywhere in else when in town. The snow falling across the restaurant windows as we enjoyed our breakfast on Sunday was simply magical, and the food and service divine, as always. I have stayed in the finest 5 star hotels throughout Europe, most fortunately, all of my professional life, and nothing,...simply nothing, compares to the Ritz of London!! Mark David Hawkins of East Sussex

Grgrvs Yprvsk
7 months ago – Google

10

Really nice Afternoon Tea and the whole experience is just wonderful! The food is good and the staff are super attentive. You'll feel so satiated that you won't touch any sweet pastry for few days :) Very pleasant atmosphere and surroundings. Would definitely recommend and come back.

Tina Cain
6 months ago – Google

10

Christmas Eve afternoon tea at the Ritz was amazing. We had 13:30 reservation & were finished by 15:00. A selection of plain & fruit scones with clotted cream & jam. Cakes & macaroons were lovely. Sandwiches were beautiful with tomato bread filled with cheese & pickle being my favourite.

adicosuk
5 months ago – Google

7

I wish I could give 5 stars, but I cannot…and let me explain why. We had afternoon tea at the Ritz on the evening of 23 December. Everything was absolutely stunning – the decorations, the attention of the waiters, the food itself – plenty and delicious, the cakes – amazing, the tea – one of the best fruit tea we ever drank, liked it so much we bought a box, the music – pianist with live singing and a choir, the Ritz teddy bears for my kids – they loved them. But, at the end, when presented with the bill, they overcharged us by £50  Luckily I do check these bills and yes they rectified it straight away, but come on, £50 more than the confirmed price (which is not the cheapest anyway). For this reason alone, only 4 stars.

LYNDA CLACK
5 months ago – Google

10

Came for Afternoon tea. Arrived early and we decided to visit the bar. All the staff throughout the hotel were superb. Waiter was very friendly and helpful with the drinks menu. The cocktails were stunning. Our afternoon champagne tea was wonderful. The Palm court seating area was astounding. Beautiful decor. The selection of sandwiches and cakes and scones were amazing and the amount was huge. (Any leftovers were boxed for you to take home). I can't fault out experience at the Ritz. I've decided to book a room and have a meal here for my 50th birthday and really look forward to returning.

Jonathan Gardiner
5 months ago – Google

10

We had afternoon tea which was sublime. The Ritz is everything you would expect from a luxury hotel. I have been there many times and it has never disappointed me. The staff are amazing, very attentive and helpful. The Rivoli bar offers a superb cocktail menu. If you have never been it is a must.

Jack Coombes
4 months ago – Google

9

The hotel itself is beautiful and elegant as expected from one of the most famous hotels in the world. Upon entry staff were incredibly polite and attentive as we were welcomed into the Palm Court for Afternoon Tea. The sandwiches and cakes are genuinely fantastic, some of the best I've ever eaten (as should be expected at the price) but this along with the incredible setting and almost clinically precise service made the whole experience phenomenal. I would certainly recommend to anyone.

Stella Clark
4 months ago – Google

8

I am given Afternoon Tea gifts for every birthday, Mothers day and Christmas because I love the whole civilised experience. My Ritz visit was by far the best to date. Who could fault the opulent surroundings and the attentive but not overbearing waiter service. We did wonder why we were given five pastries between two of us, were meant to fight over the last one or share them? Also I found I could not sit back in the chair as it would not tuck itself under the table and was therefore “perched “uncomfortably on the edge of it for the duration. The very long queues for both the toilet and cloak room were also disappointing and did not compliment the feel of a luxury experience.

Sondra Mitchell
4 months ago – Google

5

Nice place but too uptight. On several occasions I was made to feel slightly uncomfortable. First by the doorman, asking me if “I had a question.” when I proceeded to check in for my reservation. I told him no, I am a guest here. Secondly, they called me to let me know that there is a “no jeans” rule at afternoon tea. I had traveled from France and only brought a small bag with me and left any additional luggage in my other room. My jeans were dark and I definitely looked business casual. I travel business class and need to look appropriate for the cabin. Also No one informed me of their rule when booking. If I had known, I would have brought something more To their liking. When at afternoon tea I found the food to be a let down. Also, women were dressed in what seemed like evening gowns for afternoon tea. This is the middle of the afternoon. Very pretentious. I have more complaints but I will leave it at that. Before booking this place, consider the experience you are seeking. If you are looking for an uptight, pretentious , I am better than you place to stay, than stay here.

Mary Pallett
3 months ago – Google

10

We have just spent 2 amazing days at the Ritz. The moment we arrived we were treated to impeccable service and a warm welcome. The staff are exceptional and nothing is too much trouble. The bedroom was superb as was breakfast. Many thanks for a truly memorable stay. We hope to return soon.

Rosalind Watts
3 months ago – Google

9

Had the Champagne Tea, service was outstanding, felt very comfortable in exquisite surroundings, Sandwiches were replenished three times. Pastries were mouthwatering. Scones were beautiful and the Tea and Champagne were thirst-quenching Definitely worth the money

Heather Nottingham
2 months ago – Google

9

I teach customer service for a living and this was the most impressive place I have ever stayed at to date! We stepped out of our cab to be welcomed like we were honored VIP guests and we were asked our surname. Our bags were quickly escorted to our room and we were guided to the check in desk where they were already waiting to personally welcome us by name. The staff in this hotel were so good that they would address us by our surnames anytime we saw them in the hotel. They were that attentive they remember our names even with all of the other guests and hustle and bustle! If it was raining (which it was a lot) we were immediately offered umbrella's and help in getting anywhere we needed to go. We wanted to get last minute reservations to a great restaurant and the concierge made it happen so easily. We felt at home in the most beautiful and luxurious hotel we could stay in. Afternoon tea was one of the most elegantly done experience we had and the food and attention to detail was top notch. I have food sensitivities and cannot eat dairy or gluten and they were able to customize my menu for the afternoon tea so I could enjoy all of the desserts and sandwiches made personally for me (with advanced notice)! That alone meant so much!! Everything from the room, to the beds, to the gym, and room service, etc was exceptional and I could not recommend this hotel more. I felt like a part of the Royal family!! We will definitely be back on our next visit and wish everyone get to experience the Ritz London like we have!

David Geuens
2 months ago – Google

6

Took my parents there for high tea. The venue is very elegant and chic. We are very well dressed people in general but their attiré is to stiff and to controlled. I was given a collared shirt and tie to wear as well as my dad. I was wearing a cravat but that wasn’t to good enough. If the rules are so strict, then perhaps they should do the same for the woman as some of the woman who were there looked like prostitutes. The food and selection was great and the service impeccable.

Bianca Gold
1 month ago – Google

10

Absolutely gorgeous, the best hotel l ever stayed in. Amazing decor, great atmosphere, nicest, most helpful kind staff l have ever encountered in any hotel. Chocolates on my pillow were just delicious and gorgeous. Iconic, historic hotel at the best location. My stay was unforgettable. Place fit for King or should l say Queen, where everyone gets Royal treatment. Wonderful stay, l will remember forever.

rae rendell
2 months ago – Google

10

Loved the special feeling of eating lunch here. Men must wear jacket & tie. The service is impeccable, the decor & staff as you would expect. The food is delicious. Would recommend adding the cheese course to your lunch menu as the trolley of British cheeses is a wonder to behold & taste.

B. Gold
1 month ago – Google

9

Absolutely gorgeous, the best hotel l ever stayed in. Amazing decor, great atmosphere, nicest, most helpful kind staff l have ever encountered in any hotel. Chocolates on my pillow were just delicious and gorgeous. Iconic, historic hotel at the best location. My stay was unforgettable. Place fit for King or should l say Queen, where everyone gets Royal treatment.

Dante Rossi
1 month ago – Google

10

Visit the Palm Court cafe for Afternoon Tea. A great experience. Celebrated a birthday. Nice venue and location. There's a cloakroom for men and women opposite. I didn't see much else of the hotel. We arrived an hour early, so popped into the Clarence pub for a pint.

B. Gold
2 weeks ago – Google

9

Absolutely marvellous, the best hotel l ever stayed in. Stunning decor that keeps memories on fascinating times, incredibly gorgeous. Great ambiance and atmosphere, nicest, most helpful kind staff l have ever encountered in any hotel. Chocolates on my pillow were just delicious and nice gesture. Iconic, historic hotel at the best downtown location. My stay was unforgettable. Place fit for King or should l say Queen, where everyone gets Royal treatment. Luxury at its best.

Elle Fountaine
3 weeks ago – Google

9

Perfect afternoon tea! There is no-one that does an afternoon tea quite like The Ritz. Beautifully made sandwiches with lovely fresh fillings on soft bread, followed by simply delicious selection of cakes and pastries (including their cake of the day coming round on the trolley). All finished off with a fantastic selection of teas served in proper bone china from silverware and a glass of champagne. The service is impeccable and you cannot find a more beautifully finished room to sit in.