Very small rooms but very clean, delicious breakfast, very nice location, and inner courtyard & swimming pool

A good hotel. Helpful and friendly staff with a great location. Pool is small but adequate - very cool after the summer heat. We did not eat here but looked nice.
Our room however was not to the standard of the rest of the hotel. The room was smallish, had obviously been a bit battered and things in the bathroom had not fixed to the wall.
Overall a good hotel - don't worry about the room, hopefully you'll be out exploring Carcassonne and the local area.

Good but basic Mercury 400m from the main gate to the citadel.

Very nice but the rooms need a update to be a good 4 star and the breakfast buffet was good but very slow to refill when things run out.

Very nice rooms- service in Restaurant is improvable - organization should be checked, as a lot of people did not get drinks and the waiters/waitresses focused on cleaning processes and not in customers....

Good value booked last minute on the web, friendly staff, set us up with an English speaking guided tour of the old town, excellent afternoon out on the town.

Tatty, unkept, staff that make you feel like THEY are doing you a favour by greeting you / serving you. Not a place I would stay again. An Ibis is better value for money. This hotel is meant to be the next level up of Accor Hotels. Just a price difference I think

A great hotel. The staff were really helpful. I had a super meal here in the evening too.

Nice hotel, great food & only short walk to the cité of Carcassonne. Only real criticism is that our room was rather bland, could have done with some artwork on walls; however great view of the castle

Excellent in every way.
Lovely, friendly greeting, first class dinners and breakfasts and a comfortable room.
My wife and I could not be happier with the Mercure
Martin Gatt

Excellent location 5 minutes away from the Citadelle. The staff is really friendly and helpful and the bedrooms clean and comfortable. Excellent buffet breakfast.

Tiny room and the beds were a little hard. The hotel could use a little remodeling, but staff was friendly, it's close to La Cité and parking was free. I would go back because of the great location! They do need to invest in at least one English speaking tv channel though

Nice rooms and great location for the old town.

Excellent staff..food good quality and value and accommodation of a high standard

Chambre au top, restaurant juste parfait ! Personnel à la réception parfaits aussi, au services du restaurant encore mieux, à 7min à pied de la cité. Et pour couronner le tout une piscine. Rien à dire, juste parfait !

This is a smart, clean and friendly Hotel, ideal for visiting the Citè de Carcassonne. I only gave 4 stars, not 5 because 1. The bed was too hard for us (although my sister and brother in law were happy with it) and 2. As with all Accor hotels, the heating/air con system is very noisy and not very effective, and the controls in the room don't seem to work. Personally, I don't like the hair dryer being fixed in the bathroom, with no plug point near a mirror. It is also somewhat disappointing, in a 4 star hotel, that one has to wait too long for for someone to appear to serve at the bar. Otherwise recommend!

Staff were very helpful, rooms were clean with good view of the castle.

Lovely hotel, but eat out at the many cafes and restaurants in the medieval city.

Nice clean hotel near the old city. it is clean and comfortable but the beds a trifle firm. The pillows are excellent.there is a pool but it shuts at the end of September.

Beautiful places

Hotel encantador con habitaciones amplias y frescas ( necesario en verano) y una piscina que se agradece. Lo mejor del hotel su tranquilidad ( se puede desayunar en la terraza que da al jardín) y localización ( apenas 3-4 minutos de la entrada a la ciudad fortificada). Si viajas en coche puede que tengas problemas en aparcar en el parking del hotel por falta de plazas. Aún así se puede aparcar fácilmente en los alrededores.

Staying here for three nights to explore Carcassonne medieval city. Love the hotel, the regular rooms are nice and the location is perfect. We walked from the train station to the hotel in less than 20 minutes and less than 5 minutes to the castle.

It is also a perfect location as a short bathroom and rest stop leaving the medieval city to go into the town for non touristy food away from the castle. We did not eat here yet (last night will be tonight), but there is a thunderstorm moving in and probably will tonight. Just from our experience eating in other towns that are less touristy, the prices are very high for the food.

I would highly recommend staying here, especially if you are only using public transit. I would recommend making the trek into town for your meals, away from the castle, for high quality food at great prices. Most places we stopped at in France we had breakfast/lunch at amazing prices compared to in America. Then bought some bread at a bakery we ate at and stopped for fruit and cheeses for a light dinner.

Très bon accueil, excellent emplacement au pied de la vielle ville.
Chambres de qualités.

Very clean, pleasant hotel, relaxed atmosphere. The car park was secure and free, albeit hard to find. The outdoor swimming pool was clean and heated, and changing rooms and showers were available.

Estoy encantado con el hotel. Esta a 200 metros de la citi cerca de pa puerta Narbona.

Las habitaciones están limpias y las camas son muy confortables. La ducha de la habitación que me ha tocado es impresionante. En todo el hotel hay wifi gratis

Esta vez cogi alojamiento y desayuno y el desayuno esta un poco desorganizado pero todo esta buenisimo

A very good hotel to stay, near beautiful places (Carcassone - Rennes le Chateau) to visit.
Good for all!