Terms of Services and Privacy Statement
Last Updated on 16 April 2017
Kindly read carefully these terms of service concerning your legal rights, remedies and obligations.
1. Key terms
"we", "us", "our" and "TiCATi" refer to TiCATi Limited Company.
"you" and “guests” refers to the guest visiting the Website and/or booking a reservation through us on TiCATi.com
“Properties” refer to Hotel, Motel, Accommodation, Hostel, Serviced apartment, Private apartment, Boatel and Cruise.
By using our website and completing a reservation, you acknowledge and agree to have read, understood and agreed our Terms of Services and Privacy Statement. We reserve the right to change our Terms of Services and Privacy Statement at any time, at our sole discretion. TiCATi provides an online platform through which properties can publish their rooms for reservation, and through which you can make reservations. In addition, we facilitate hotel greening their operation and guest finding the best green hotels worldwide. If you disagree with our Terms of Services and Privacy Statement, you should discontinue using our services. By making a reservation through TiCATi, you enter into a direct contractual agreement with the property at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the property, transmitting the details of your reservation to the relevant property and sending you a confirmation email on behalf of the property.
Our website is made available for personal use only. Consequently, you are not allowed to use, copy, reproduce, download, re-sell, crawl, deep link, web scrape or display any information, content, software, look & feel or services available on our website for any commercial or competitive use.
4. Hotel information and content
The hotel information we display is provided by properties themselves. We profile whether the information provided is correct, however we cannot we be held responsible for any errors. Each property remains responsible for the accuracy of the information, including rates, availability, typographical errors, non-delivery or untrue of the information and pictures displayed. Therefore, we are not responsible for any inaccuracy of hotel information, content and pictures.
5. Green rating
TiCATi is not affiliated with any green certifier to remain neutral. All green certifications are explained simply. The green rating goes up while the green certifications fit the criteria. All ratings are directly linked to a green action listed in About. We improve this ranking all the time and you are part of us.
6. Star rating
Hotels stars are provided for information purposes only. The rating is based on the information we have received from our suppliers and properties. Stars are indicative of the level of comfort you may expect and may vary according to countries requirements.
7. Hotel quality and Satisfaction level
For the comfort of our guests, we provide a score from candid reviews from TiCATi’s guests and unbiased Google reviews. It allows you to choose properties with a fair feedback from your peers. TiCATi cannot be held for responsible for properties service level or actions.
By writing a review, you certify that all information provided reflect your genuine experience within the property.
8. Uploading photos in TiCATi
By uploading photos on our website, you certify that you own the copyright to the photos and that you agree that we may use the uploaded photos on our website and promotional materials at our discretion. By uploading photos, you accept full legal and moral responsibility of any and all legal claims. By uploading pictures, you acknowledge that only pictures that contribute to a better overview of the property will be published.
9. Currency converter
A currency converter is available on our website for courtesy purposes only. Rates are updated on daily basis from publicly available sources and should be used as guidelines only. It should not be relied upon as accurate as actual rates may vary.
When booking a room in TiCATi, you agree to receive an email prior to your arrival date offering information on your trip and an email during / after your stay to share your experience.
11. Price policy
We propose highly competitive prices that may be cheaper than comparable travel websites: some of these rates may carry special restrictions and conditions in respect to meal plan, cancellation and refund. Kindly check thoroughly room and rate conditions prior to confirm.
Prices on our website are per room per night and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently. Kindly notice that applicable taxes may be charged by the property in the event of a no-show or cancellation fee and such as city / bed tax while applicable upon check-out. In any cases taxes will be shown upon website check-out and in the confirmation letter. Kindly check thoroughly room and rate conditions prior to confirm.
12. Lowest price guarantee
We want you to always pay the lowest price for your stay. After booking through our website, should you find the same accommodation with the same reservation conditions at a lower rate bookable online, we will match the difference between our rate and the lower rate and offer a room upgrade upon hotel availability!
Conditions are as follows: You contact us immediately after booking with the entire details of the other offer you have found including the total price, the room and the rate conditions, and a link to the offer on the website; The other offer is subject to identical booking conditions: same property; property known before booking, same room type; same meal plan; same cancellation policy; same check-in and check-out dates; same package offer, etc.; The other offer is still available when we check; Your booking conditions still allow penalty-free cancellations and modifications; The other offer is not a rewards program or a special promotion made available by the property itself; a frequent flyer, special membership or loyalty points rate.
13. Best deals
We do not strikethrough systematically all prices, unlike many other parties, but offer directly the lowest price in the market for our guests to select their properties in confidence.
14. Free service
TiCATi is free, unlike many other parties, we do not charge you for the service or add any additional fees to the room rate. Properties pay a tiny commission to TiCATi after your stay for the service.
15. Booking TiCATi
Travel can be green. Travelers are recognizing the importance of environmental conservation and are increasingly seeking accommodation that supports environmentally friendly and sustainable tourism. We can now use new technologies for environmental protection and vote for a better world booking eco-friendly hotels.Every time you book TiCATi, we can invest to assist more hotels to turn into green and for a better planet. All individual actions impact our planet and the quality of the environment we and our children will travel and live in!
The default hotel ranking is created through an automatic algorithm that take into account multiple criteria like for instance the green rating, the guest satisfaction (based on candid reviews from google and TiCATi guests) and the property popularity across our visitors (number of visits, click-through and reservation). For your convenience, you can sort and filter accommodations for a quick match.
While processing a booking for a property, you accept and agree to the property’s cancellation, no-show policy and any additional terms that may apply before and during your stay. The information is stated during the reservation procedure and in the confirmation email. Kindly check the room policy thoroughly prior to confirm.
If you wish to cancel your reservation, please revert to the confirmation email and follow the link. Please note that you may be charged for your cancellation in accordance with the agreed rate cancellation policy while booking the property. Kindly read the cancellation, payment and no-show policy of the property carefully prior to book.
Some properties offer free transportation and free airport pick-up (stated in the hotel page and the confirmation with possibility of filtering it from the search page). For some properties in remote location, a compulsory transportation or transfer fee will be charged on top of the room rate at the request of the property, or at your option where available. This is common for island hotels where you need accommodation transportation to reach the property. In Maldives, seaplane taxis are only operating during day time and you must arrive into Male before 3:30 pm in order to catch a same day seaplane transfer to the property. Most of the time the property will contact you accordingly to arrange the transportation, otherwise we recommend you to contact the property (You will find the hotel phone number on your booking confirmation).
19. Credit card safety and payment
Some properties request a deposit for special offers and non-refundable rates; therefore your credit card may be pre-authorized or charged accordingly following the booking confirmation. Kindly check the room policy thoroughly prior to confirm.
Payment is safely processed directly from the property you have booked at with a Secure Socket Layer technology to encrypt credit card information during transit. Our system does not stock any credit card numbers to ensure the optimum security of our guests. The property is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the room price to the relevant tax authorities.
Kindly notice that a reservation which requires a deposit may be cancelled without prior notice of default whether the amount cannot be collected on the payment date mentioned in the reservation policy (cancellation and deposit policy). Kindly check always your credit card details, the validity of your credit/debit card and to have sufficient funds in the card.
20. Protection of personal data
We cherish your privacy as such we ensure the protection of your personal data. We use consequently Secure Socket Layer technology to encrypt the entire website.
21. Use of personal data
The main reason we ask for personal details is to help you organize your online Trip Reservations and ensure you get the best possible service.
We also use your personal data to contact you very moderately about the latest deals, special offers, and other products or services we think you might be interested in.
We use your personal data to complete and administer your online reservation and securely transmit your reservation details to the accommodation you have booked and assist you for your booking. In case you would not have finalized a reservation, we may send you an email with a customized link for you to continue your reservation in case you have been interrupted.
You might also be invited to write reviews to help inform others about the experiences you had on your Trip. When you write a review on the Ticati.com platform, we’ll collect any info you’ve included, along with your display name and picture selected on your profile.
In addition to this, we also collect info from the computer, phone, tablet, or other device you use to access our services. This includes the IP address, the browser used, and your language settings.
You have the right to review the personal data we keep about you at any time. You can request access to or deletion of your personal data writing to [email protected] with the subject: Delete my personal data.
22. Website analytics
To improve our services, we use website analytics to collect unidentifiable information for reports such as impression, demographic and interest reporting.
23. TiCATi account
In order to book quicker, access certain features and get very special offers, you may create an account and become a TiCATi member. We offer a basic account when you book and you may join directly or with social networking third party accounts such as Facebook or Google +. You represent that you are entitled to disclose your third party login information including the basic information that is available in your social media profile, email address, status updates and your list of friends. This information may be agreeable to you by knowing when friends are traveling in the same city at the same time than you (at condition you and them activate the option to be visible).
25. Complaints and liability
If you have a complaint about our service, you can email us or give a quick call call 24/7 and we will do our best to assist you. Kindly note that any complaints about the Accommodation (policies, standards, service, facilities, decoration, food, etc.) is ultimately a matter for the property itself.
Subject to the limitations of the Term of Services, we will only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email or two hundred euros.
26. Exclusion of liability
To the extent permitted by law, we nor any of our officers, directors, employees, representatives, affiliate distribution partners, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for: any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim; any inaccuracy relating to the property information as made available on our website; the services rendered or the products offered by the property or other business partners; any direct, indirect, consequential or punitive damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website; any personal injury, death, property damage, or direct, indirect, special, consequential or punitive damages, losses or costs suffered, incurred or paid by you, whether due to legal acts, errors, breaches, negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or wholly or partly attributable to the property or any of our other business partners including any of their employees, directors, officers, agents, representatives or affiliated companies whose products or service are directly or indirectly made available, offered or promoted on or through the website, including any partial cancellation, overbooking, strike, force majeure or any other event beyond our control.
27. About TiCATi
The online accommodation reservation service is rendered by TiCATi, a private limited liability company incorporated under the laws of Taiwan. Terms of Services and Privacy Statements are governed by Taiwanese law. Any dispute arising out of Terms of Services shall exclusively be submitted to the competent courts in Taiwan. Only the English language version of Term of Service shall apply, prevail and be conclusive.