 980条点评

The Ritz-Carlton Orlando Grande Lakes

4012 Central Florida Parkway, Orlando, FL 32837, 美国 地理位置

The Ritz-Carlton Orlando Grande Lakes

虽然美洲最喜欢的游乐场的神奇招待从早上到晚上的想象,还有在奥兰多的度假胜地,美食它 - 通过创建生动呆多久你离开这家位于佛罗里达绿洲后的回忆。由兴河,沼泽地的源头,丽思卡尔顿酒店奥兰多接壤,大湖区笼罩你到500亩的自然美景,豪华的度假地点,你可以臣服于我们的休闲水疗中心的宁静,沉醉于美食,或打18洞在我们高尔夫球场,奥杜邦认证合作保护区。凭借卓越的设施和无可挑剔的服务,在奥兰多最激动人心的豪华酒店之一,是放松,满足和体验你的梦想中的婚礼,所有的同时享受典型的全美国城市的理想场所。

酒店

  • 互联网
    免费无线上网
  • 高速上网
  • 公共区域无线互联网连接
  • 高速无线
  • 大众运输
    豪华轿车服务
  • 摩托车停车场
  • 店内停车场
  • 停车场
  • 代客泊车
  • 前台
    24小时前台
  • 租车服务台
  • 支票兑现政策
  • 办理入住亭
  • 礼宾台
  • 迅速办理入住
  • 迅速办理退房
  • 前台
  • 视频结帐
  • 视频查看帐单
  • 离岗工作
    商务中心
  • 商务服务
  • 翻译服务
  • 一般
    直拨电话
  • 室内走廊
  • 禁烟客房
  • 公共区域空调
  • 酒店服务
    取款机
  • 提供打印登机牌服務
  • 货币兌换
  • 干洗
  • 免费报纸递送到房间
  • 免费擦鞋
  • 全方位家政服务
  • 吹风机
  • 家政服务 - 每天
  • 烫衣板
  • 洗衣/代客服务
  • 酒店内洗衣房
  • 保险箱
  • 保安
  • 擦鞋机
  • 夜床服务
  • 代客清洗
  • 代客干洗当天取件
  • 唤醒服务
  • 餐厅商店
    理发店
  • 书店
  • 药房
  • 花店
  • 礼品/书报亭
  • 旅行社
  • 与他人同行
    保姆服务
  • 儿童节目
  • 可携带宠物
  • 无障碍
    无障碍设施
  • 残疾人专用停车场
  • 电梯
  • 活动
    会议室
  • 婚礼服务
  • 环保设施
    低碳排放控制

客房

  • 通讯
    高速互联网连接
  • 互联网
  • 无线互联网连接
  • 本地电话
  • 多线电话
  • 无线电话
  • 免提电话
  • 两线电话
  • 语音信箱
  • 寝具
    名牌床垫
  • 婴儿床
  • 羽绒/羽毛枕头
  • 羽绒被
  • 羽毛床
  • 海棉枕头
  • 豪华亚麻类型
  • 折叠床
  • 超级舒适的床
  • 特殊设施
    阳台/凉台/露台
  • 遮光/窗帘
  • 连房
  • 户外空间
  • 隔音房间
  • 浴室
    浴衣
  • 浴室设施
  • 房内壁橱
  • 双护理用品
  • 照明化妆镜
  • 大理石浴室
  • 浴室电话
  • 私人浴室
  • 独立厕间
  • 独立的浴缸和淋浴
  • 便鞋
  • 升级的浴室用品
  • 步入式衣橱
  • 秤重计
  • 餐饮
    瓶装水
  • 咖啡/茶壶
  • 小厨房
  • 迷你冰箱
  • 迷你吧
  • 盘子和碗
  • 银器/餐具
  • 调酒柜桌
  • 娱乐
    所有新闻频道
  • AM / FM收音机
  • 有线电视
  • 提供CNN
  • DVD播放机
  • 提供ESPN
  • 提供HBO
  • iPod基座
  • 付费电影
  • 付费电影频道
  • 电视
  • 商务
    附椅子办公桌
  • 书桌配有电源插座
  • 直拨电话号码
  • 传真机
  • 大办公桌
  • 印表机
  • 办公桌附电源插座
  • 电话
  • 一般
    空调
  • 房内独立空调控制
  • 闹钟
  • 转换器/电压适配器
  • 双电压插座
  • 提供热开水
  • 熨斗
  • 禁烟
  • 储藏室
  • 储存空间
  • 桌椅

娱乐

  • 游泳池
    室外游泳池
  • 游泳池
  • 泳池
  • 身心之畅
    健身俱乐部
  • 桑拿
  • 水疗中心
  • 蒸气浴
  • 涡流按摩浴
  • 涡流按摩浴缸
  • 健身房
    健身房
  • 健身中心
  • 运动
    自行车道
  • 高尔夫球
  • 高尔夫球场
  • 慢跑跑道
  • 慢跑步道
  • 皮艇运动
  • 网球场
  • 排球
  • 文化的
    酒店内儿童节目
  • 钓鱼
  • 游戏/电影
    游戏厅
  • 视频游戏

餐饮

  • 膳食计划
    自助早餐
  • 欧陆早餐
  • 全套美式早餐
  • 热早餐
  • 米其林 - 星级
  • 特别关注
    免费客房内咖啡或茶
  • 服务
    24小时客房服务
  • 当地餐馆的送餐服务
  • 行政楼层
  • 客房服务
  • 客房服务 - 完整菜单
  • 绿色食品
    有机花园
  • 厨房设备
    制冰机
  • 餐厅商店型态
    鸡尾酒酒廊
  • 鸡尾酒廊-有娱乐表演
  • 鸡尾酒廊-提供轻食
  • 咖啡馆
  • 餐饮
  • 休息室/酒吧
  • 餐馆

早餐

  • 欧陆早餐
  • 自助早餐
  • 热早餐
  • 全套美式早餐

住房政策

  • 入住时间: 16:00
  • 退房时间: 11:00

取消政策
取消政策可以根据速度/房间预订,季节,特殊事件更严格

一起同行者

儿童政策
1 位 13 岁以下孩童免费住宿

允许宠物需事先询问。 可能收取费用.

付款方式

      

服务语言

  • 英语

迎宾场地容量

  • 会议室数量: 53
  • 客房数量: 582
  • 最大会议室面积: 20000 sq. ft.
  • 最大会议室可容纳人数: 2500

停车场

  • 残疾人专用停车场
  • 摩托车停车场
  • 店内停车场
  • 停车场
  • 代客泊车

设施

  • 以太网连接
  • 商务中心有工作人员
  • 印表机
  • 复印机
  • 隔夜快递/代收
  • 秘书服务
  • 传真机
  • 发送第一页传真费用
  • 商业中心
  • 电话
  • 齐全的商务中心
  • 计算机
  • 可用网络/互联网打印
  • 邮政/包裹服务
  • 公证人
  • 提供手提电话
  • 免费接收传真
  • 商务中心
  • 会议设施
  • 语音信箱

自然环境

物业的环保行动

我们设定的目标和政策,以减少能源和水的消耗,促进我们的进步和检讨我们的表现。我们还与供应商合作,提供节能产品,减少和转移废弃物,并且由更可持续材料。我们鼓励通过的行动我们的厨房可持续性如购买有机和负责采购的食品,种植草药园,采购无笼鸡蛋和陷入以可持续的方式采购的海鲜和回收食用油。


  •  低碳排放控制
  •  有机花园

最有帮助点评 9 80条点评

Jason Turner
2年 前 – Google

10

An absolutely wonderful experience. They know how to make your stay perfect. The grounds, the room, the pool, the spa, everything was top notch. My wife loved the in room Nespresso machine. What really stood out was the staff though. Everyone was so friendly and always going out of their way to help. They delivered lens cleaner wipes and frozen grapes around the pool... talk about a nice touch. A few of the staff I want to call out- Nicole at the front desk really kicked things off for us, explaining things and giving us the perfect room. Paula was my bartender during our conference and she took fantastic care of me. Michael at the spa pool was really helpful in anticipating needs. He moved an umbrella for my wife when he noticed she was getting too much sun. We also we able to chat with Victoria, the housekeeper who cleaned out room. So friendly and sweet and she did an amazing job each day. Overall a top-notch experience that one would expect at a Ritz-Carlton, although everyone seemed to go above and beyond and we sure appreciated it.

john burt
2年 前 – Google

10

Just stepped out of the spa. This place is the largest spa I have ever been to. Top even the Vegas spas I've hung out at. The best is the private adult pool with this amazing kitchen that serves all fresh flavorful good for you food. I can't wait to come back.

Cloud
2年 前 – Google

10

I find this place charming. I believe most people know of the services and amenities one will receive if they stay here. Those amenities are all here and well done. The food has been top notch and the outdoor activities have been well hosted. I hope to stay here again soon and do a more in depth review.

blasianFMA2
3年 前 – Google

10

This is an excellent Resort good for conferences but not close to really anything else around the Orlando area. The amenities are very nice there is a gym but there is also a store that sells gym clothes in case you don't have any and it's very expensive this is to Resorts connected as one, and the service and food and everything else is very nice be wary of the fact that housekeepers put chocolate on the bed as I went to sleep with chocolate in the bed two times and had to get the sheets replaced twice. It looks like a very unfortunate accident but I made sure to leave a note saying that it was because there was chocolate in the bed that it look like that.

Brad R
3年 前 – Google

7

Not a bad hotel but it is quite dated in terms of room decor. Luckily they seem to be doing some renovations to modernize it. I would definitely recommend staying here if you do not want to stay directly at the parks. Cleanliness was on par with most hotels but not quite as nice compared to other Ritz Carlton properties I have stayed in Europe and Canada. Very good dining options for any type of meal you would like to have.

Philip Leung
3年 前 – Google

10

The Ritz-Carlton Orlando was outstanding in every regard. Warm, friendly welcome upon check-in. Professional, polished staff who make every effort to exceed expectations. Hand written notes in the room for the arrival and another one from the concierge a day later. We stayed with them to celebrate our wedding anniversary and they sent up a beautiful picture frame and assortment of chocolates as gifts to help us commemorate the occasion. We also booked the club level so we didn’t need to leave the property. Food and drinks were excellent. They pay attention to every detail and I can without reservation, recommended this Ritz to anyone looking for a hotel in Orlando. Very impressive indeed!

Maria Cuevas
3年 前 – Google

8

I have to say my stay at the Ritz Carlton was very enjoyable and pleasant. From the first day everyone that we encountered was informative and willing to help. The rooms were well kept and very clean.

In addition, the the staff in charge of our room service needs were very helpful in assisting us throughout our entire stay. Everything and everyone at the hotel was welcoming and I felt very comfortable throughout my whole stay. However, I encountered only one troubling situation and that was on my last day when the keys to my rental car were misplaced. This caused a bit of an issue for me and my family given we had to be at the airport that same day. Despite the circumstances it was encouraging to see the support and urgency the hotel staff demonstrated in helping us resolve the situation.

Regardless of this one setback I would still highly recommend staying at this hotel for the positive ambiance and hard working staff who are willing to help you along your stay.

Judy Allan Wagner, NextHome Mountain Realty
3年 前 – Google

7

Used to be 5 star service. Some retraining of younger staff would be a good idea. The oldie Goldie employees are still stars. I preferred the previous style, too. But the more contemporary remodel is nice though not as warm and welcoming as before. The new style is active and never stops and in The good old days the hotel was more of a respite. But still gorgeous property and STILL one of our favorites

faith X
3年 前 – Google

9

We had the tasting menu. Food was great and the ambiance too. We loved the pork belly, the lobster and the aged steak. Super delicious. The combinations of flavour are unique and tastes delightfully different. We shall definitely be back for more.x

Chrissy X
3年 前 – Google

10

This was a convenient, classy and comfortable hotel. They also offered complimentary shuttle to the theme parks which was helpful. We thoroughly enjoyed ourselves. The management staff was especially help. Adel greeted us and checked on during our stay to ensure we had a fabulous time.

Tammy Tilghman
3年 前 – Google

4

The guest rooms were plush and extravagant. Usually my first night away from home; I toss and turn but not here.

I was at the Ritz for a conference. My complaint is with the food. I don’t think it even deserves 1 star. CHANGE TOUR CHEF! The desserts were good ; but last night’s pot roast was the “crown” of an awful weekend of food! Flavorless, over cooked, hard to cut. You should be ashamed!!!!!!!

Jessica Love
3年 前 – Google

10

Stayed here two nights, loved all the little amenities in the rooms and my view of Orlando. The hotel staff and housekeeping ladies were extraordinarily pleasant. Event coordinators are tip-top excellent and accommodating. Buffet-style dining for events for the ballrooms was absolutely delectable.

Only stipulation would be that the rooms and areas of events on day 1 were a bit muggy and humid, as confirmed with several other people attending the event; and there was an ongoing loud rattling sound in the bathroom of my room.

Other than those two cons, it is everything you'd expect from a Ritz.

Josh Oliver
3年 前 – Google

10

This place was amazing! Every single team member from the valet to the maids to the front desk, even the ladies in the cafe and bartenders were so polite and courteous. They made my family and I feel so welcome. It’s places like this that make you not want to return home! It was a pleasure to experience this place! Thank you to everyone who treated us like royalty!

Jack Gan
3年 前 – Google

10

This place has all the amenities you could possibly think of plus a few extra. The location is not ideal but it's as good as it gets if you're visiting Orlando and want to stay at a nice hotel. The rooms are very spacious and have a great view as expected. Service at all the restaurants, fitness center, and reception desk was excellent. The staff really go above and beyond to help you with whatever you need. I really enjoyed all of the equipment at the fitness center and they even have fitness classes you can take. The pool is great and the JW Marriott next door even has a 'lazy river' you can use. There are many conference rooms as the hotel is generally used to host conferences for big companies.

Michael Motto
3年 前 – Google

10

Everything one would expect from a 5 star hotel. The staff goes well beyond the call of duty to ensure that each guest is treated like royalty. Spacious rooms and suites, and amazing amenities including a pool, spa service, and a variety of restaurants. I highly recommend this location for singles, couples and families. I don't want to check out!

Joshua Denne
3年 前 – Google

10

Everything about this place is first class. The entire staff was extremely friendly and accommodating always with big smiles and a willingness to go the extra mile. The breakfast cheif Donna was especially nice and kind. The food was fresh and everything I tried was absolutely fantastic. The gym has everything you would need with all new equipment. The overall experience was top notch! I’m definitely coming back next time I’m in Orlando.

a bright
3年 前 – Google

10

Enjoyed my stay! Great hospitality from staff. Everyone was always eager to help. Beautiful facility, even during construction 😊
Had good food from the H and H restaurant , our waiter was very helpful and enthusiastic.
Breakfast buffet by the hotel was scrumptious.
Room service was great, seeing to it all our needs were met.

Marc W
3年 前 – Google

10

This Hotel easily reached the top of my most liked places.
The staff us absolutely the best.
Rooms are about average size but very clean and housekeeping is always at your service.
The moment you walk in, you are welcomed and you will feel comfortable.

dustin grooms
4年 前 – Google

7

The hotel was nice, as were the staff, and the resort had great amenities. I booked it for a one night romantic getaway for my anniversary. I gave it 4 stars instead of 5 though because I planned to take my wife to a romantic anniversary dinner at Normans restaurant but once we checked in, we were informed it was closed for a private event. It would've been nice to have been informed of that prior to our arrival. However, other than that, we enjoyed our stay and would have given it 5 stars.

Thomas Coates
4年 前 – Google

9

Connected to the Marriott Grande Lakes in an impressive.,complex, vacationers can choose Luxury or predictable comfort.

The Marriott has a lazy river as its pool while the Ritz has just a pool. Ritz guests have access to either pool (assume the reverse is true too) but they also have more comfortable pool lounges, free sun screen poolside; fresh fruit and bottle water, complimentary, pool side And of course inside the rooms are what you've come to expect from a Ritz Carlton.

Our weeklong vacation was truly a vacation at this property. The complimentary shuttle service to area parks made doing Disney easy. Because it's in Orlando very kid friendly property. Would NOT hesitate to go back or recommend to friends. Possibly best vacation we've taken as a family.

Michael Cordova
4年 前 – Google

10

They were fantastic! From the moment we walked in, they made us feel very welcomed. While waiting to receive our room key, we were offered champagne. There was even a room for the little ones to be entertained by while they waited for us. The staff was extremely friendly, and the pool area is gorgeous.

Carly Evans
4年 前 – Google

10

This place is great! It has so many cool amenities and an amazing pool. Our room was very clean and the beds were quite comfortable. The bathroom had a separate shower and bathtub, which I thought was amazing, and the toilet was even closed off from the rest of it too! I definitely want to come back.

Cynthia McGovern
4年 前 – Google

9

What a great experience! We really enjoyed staying at The Ritz Carlton Grande Lakes. We first walked into the lobby and it smelled so beautiful! Foods was fabulous at the Club and Trish was very helpful. Michella at the gym was very knowledgeable and gave great advice! Kids loved the pool -perfect temperature! Grounds are gorgeous!

Adam Hadley
4年 前 – Google

10

The Ritz Carlton Orlando Grande Lakes is a great hotel. There are multiple restaurants providing lots of choice and a ton of recreation options. Rooms are spacious and well appointed. I was attending a conference so I did not get to experience many of the amenities so what sets the Ritz-Carlton apart as the service I received. everyone from the check-in counter to the wait staff to the chambermaids were friendly approachable and helpful. they seem to go out of their way to make your experience pleasant and better than home.

Matt Herridge
4年 前 – Google

9

Some of the best customer service I've experienced. The grounds were well kept and hotel was very clean. Restaurants were excellent. Paola at the Bodega cafe was stellar.

Rick C
4年 前 – Google

10

Loved the service and professionalism of each and every staff member. Felt very taken care of and would recommend highly. I will be back to enjoy the Comforts of the Ritz-Carlton in Grande Lakes again soon. Loved the copy station in the room

Lila Mehlhaff
4年 前 – Google

8

Excellent customer service and the epitome of top notch hospitality. It's a vast and beautiful place with many salons and comfortable seating areas. We especially loved the personable young lady who checked us in and Jesus, our bell hop. However, we weren't able to open our balcony door or utilize our balcony during our 5-day stay because they were painting the outside of the hotel. Also, even the most basic food items, such as a burger and fries are quite pricey but tasty nonetheless.

Sandy Robertson
4年 前 – Google

10

Always as pleasure to stay at a Ritz Carlton. This location is a large venue tied by a breezeway to the JW Marriott. It is designed to handle large events and does a great job. I have stayed here a number of times and the high service level remains consistent with other Ritz Carlton's around the country.

Ben Hawkins
4年 前 – Google

7

Very nice atmosphere and experience. Valet parking is complimentary for guests dinning at Norman's. The staff was very helpful and friendly as we had a 3 hour enjoyable dinning experience. It was nice to settle down, enjoy our meal and drinks and talk with out feeling any rush.

William Doyle
4年 前 – Google

8

Got a room for the just one night. The room was awesome. The bed was super comfortable. The room and bath where both cleaned excellently. Little pricey compared to others but you definitely can tell why.

kathleen kellen
4年 前 – Google

6

I stayed here in November while my home was being worked on. The hotel was fine but not great. It was under some renovation but this hotel basically doesn’t live up to the Ritz Carlton name. It’s an old hotel. It seems to be living off its name. I don’t feel like it’s a good value for the money. In future I would stay somewhere else. The views from the rooms are horrible. The staff were pleasant. It’s just a basic hotel in my opinion. Much better choices in the area.

Brandon Chandler
4年 前 – Google

5

Attended a work conference that was held here (which was also shared with the Marriot that is next door). The hotel itself is nice. Rooms are comfortable, bedding is nice, bathrooms in the rooms are large for a hotel. Food options (and the catering during the event) left something to be desired. Limited options and very expensive (the coffee shop downstairs was charging $4 for a can of soda). I had attended another conference at the Hyatt Regency - rooms were just as nice, food was better quality and price, and the hotel was closer to shopping and activities.

Lauren B
4年 前 – Google

7

We had brunch and the food was delicious. The service staff was terrible but the chef was amazing. Donna who was at the omelette station made up for the inattentive servers who never refilled out coffee pot or were rather untimely in removing plates. She is an absolute treasure for the establishment. The food is delicious with a great variety, and the farm to table concept is wonderful!

Carlos C.
4年 前 – Google

5

Stayed here many times. Something always seems to go wrong with each stay that makes wanting to return here less desirable. The only reason I keep coming back is because the Spa is one of the best I've ever visited and the in room dining food is top notch. Starting to feel that this property has lost its charm and doesn't meet up to the Ritz Carlton standard.

Randy Mitchelson
4年 前 – Google

7

Hard to give a fair rating from our one experience here. The building was under major construction. We are Ritz experienced travelers so the let down should be understandable. Very remote location from all the craziness of touristy Orlando. It is walking distance from Sea World if you are really into exercise walking. I did it no problem but others would say I am nuts. Can't be more them 3 miles though. Straight shot too. Easy. We stayed for a conference and the facility was fine for all that. My wife used the spa with no complaints and the gym is nice too. Bull and Bear was fun but service was slow (not enough staff) and it is pricey but what isn't at Ritz Carlton? Surprised there are not pedestrian walkways on the grounds so be prepared to walk in the streets as cars whiz by. Manifest destiny has caught up with this property once considered remote. But now a large Race Trak station is built across the way, a sure sign of further commercial development soon to come to this once quiet intersection.

Jack Johnson
4年 前 – Google

8

Fantastic service, can't say enough nice things about the staff. Rooms could use a little updating (more outlets). Bed too soft for me, I like a firm bed. Beautiful grounds. Not a fan of the perfume/cologne smell they pump into the lobby. Overall a great place to stay.

Renee Seltzer
4年 前 – Google

10

We had an absolutely fabulous stay. The staff and service were so kind and attentive. It truly made our anniversary stay one to remember. The food was delicious and the Italian restaurant at JW Marriott grows it's own veggies and herbs, just like a restaurant in Italy. We love the lazy river and can't wait to use the Kid's Club next time. If you're deciding between a few places in Orlando, I would highly recommend the Ritz!

Erin Watts
4年 前 – Google

9

Absolutely my favorite place in the whole world! Every staff member greets you by name and with a smile. When you ask for directions you are not told, but rather escorted to your destination so you will not get lost. And the pool waiters are some of the nicest and most hard working people you'll ever meet!

Kevin Cooke
4年 前 – Google

10

Amazing resort. We stayed for a weekend away and loved it. Great service. Rooms were excellent. Hotel grounds are huge and lots to do. You even get use of the JW Marriott pool which has a lazy river.

Josh Lima
4年 前 – Google

9

I was only there for a few hours while my girlfriend was at the spa. The place was so...I don't know, elegant. The staff was super friendly. My girlfriend should be writing this review. She loved her spa experience and the staff. I hung out at the pool which was amazing. If I ever have money I would stay there for a few nights hands down.

Zachary Pinnau
4年 前 – Google

8

It was a really nice place. The whole staff was really friendly and helpful. The room was nice and clean, the shower was a little small and the tub was nothing special. The pool was relaxing and a great temperature. The view towards the lakes was amazing. The walk around the lake was also nice and relaxing. The location wasn't prime though, I was here for a conference and my wife got bored a couple times.

Patrick Moat
4年 前 – Google

9

Most amazing hotel I have ever stayed at. Very accomadating, and eager to show customer service! I Would recommend this hotel to anyone who Is staying in Orlando, and wants good memories to go home with! Thank you guys for everything! And thank you for giving me this beautiful venue to propose :)

Lucas Lee
4年 前 – Google

10

Attended a 3 day event at the Ritz/JW. I did not stay at the hotel but the convention was superb. The exhibits were set up in an easy to access way. The layout couldn't have been better. The sound and projectors in the convention rooms were perfect. The food was great. I had a chance to eat at Quench and the food was perfect. I had the grouper sandwich and it was delicious. I also have to mention the staff. The staff was always ready to help at a moment's notice and they were everywhere. I would definitely recommend.

Guenevere Friedrick
4年 前 – Google

9

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around...

Service is incredible, all employees were very friendly and very helpful. Some designs weren't too great in the halls and the parking set up was confusing at first. But really enjoyed my stay. Bathrooms were wonderful and the beds wee very cozy. My garden view wasn't that great but just having a small balcony was enough. Would definitely come again.

Tash Hepting
4年 前 – Google

7

The hotel is really nice (as would be expected), and the staff is very friendly and helpful, especially the person who checked me and and draw out a map for a shortcut between my room and the conference. The only reason I knocked a star off was the lack of vegetarian options at the event dinner: rice and spring rolls. That's it. The other two meals have been better, so the rest of my stay has been much better than the hungry first night.

Nastassjaky McGregor
4年 前 – Google

7

Although the spa was undergoing renovation, I still had a fantastic experience. both my service providers were fantastic and my husband and daughter met me at the pool for some lunch. every member of staff we encountered was fantastic and nothing seemed like a bother. we will definitely be back. thank you!

Angie Miller
4年 前 – Google

10

My room was a lake view room facing the Lion's Fountain and Lion Pool. I was able to sit on the balcony at night and enjoy the view. The main lobby is under construction and guests had to go to the East entrance. The only confusion was the driver that dropped me off for my stay. The room was beautiful and very clean. The bed and pillows were one of the most comfortable beds I have ever slept in. I would stay here again. The down side was that I had no car and there wasn't much in terms of restaurants in the area or anything else. There was a Walgreens about a half a mile away but because of the heat, seemed like an incredibly long walk.

Kaylee Petersen
4年 前 – Google

8

Service is incredible, all employees were very friendly and very helpful. Some designs weren't too great in the halls and the parking set up was confusing at first. But really enjoyed my stay. Bathrooms were wonderful and the beds wee very cozy. My garden view wasn't that great but just having a small balcony was enough. Would definitely come again.

patrick muskett
4年 前 – Google

10

Have stayed at the Ritz Orlando a few times now and love this property. The smell when you first walk in is amazing! The grounds and common areas are beautiful. Go to the spa and use their outdoor private spa pool area for the perfect adult vacation!

John weddell
4年 前 – Google

10

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a hotel on there and they had the cheapest rates around...

What can I day it is the Ritz-Carlton. One of the biggest I have stayed at and we have been there over a half dozen times. The food is great. Especially the tavern on the bottom floor which has some unique food that is too hard to explain. Just take a look at the menu and you''ll see. But I have to recommend Pimento Burger. Wow! Pool is huge, Rooms as expected, perfect and big. Spa huge! Tina the Spa Director and Jamie the Assistant Spa Dir. are the most amazing people you will meet. They are Ritz-Carlton to the core. They deserve company recognition for the out of the way type attitude that I received. I was there late April and Jamie who is the Spa got me tee times, shoes, clubs and greens fees for half price as I just wanted to get 9 in after our event. That's what you expect from all Ritz-Carlton employees. We will make it happen! It was also my son's 2 birthday and the hotel sent an amenity with all the things that my son loves. They found out somehow...But that's Guest services at its best!

maria smith
4年 前 – Google

9

The service alone makes this hotel a 5 star resort. Then add in the unique amenities (like mountain biking and canoe tours), fantastic locally sourced food, and spectacular rooms and you can see why this hotel is rated so high. Be sure to book the club room level for tons of great food and drinks. It will SAVE you money!

Brandon Harris
4年 前 – Google

9

Had a work meeting at Highball & Harvest, the restaurant inside the Ritz-Carlton Orlando, the food was absolutely amazing! Worth every penny, the meat and cheese tray was to die for, so were the deviled eggs. The signature pimento cheese burger was next level for a hamburger. The atmosphere was cozy and comfortable. Staff was extremely nice and were leagues above a typical restaurant/hotel. The staff at this location definitely stood up to the Ritz name. Highly recommended for a lunch outing, I would love to experience dinner here sometime.

Katherine Williams
4年 前 – Google

9

I went to the spa for the day with my mom and we had a fantastic time. We both had great massages and enjoyed the steam room and pool area. When it started raining the staff was very accommodating and made sure we got our lunch in a timely manner. Overall it was an amazing time.

Phil Zepeda
4年 前 – Google

9

What can I day it is the Ritz-Carlton. One of the biggest I have stayed at and we have been there over a half dozen times. The food is great. Especially the tavern on the bottom floor which has some unique food that is too hard to explain. Just take a look at the menu and you''ll see. But I have to recommend Pimento Burger. Wow! Pool is huge, Rooms as expected, perfect and big. Spa huge! Tina the Spa Director and Jamie the Assistant Spa Dir. are the most amazing people you will meet. They are Ritz-Carlton to the core. They deserve company recognition for the out of the way type attitude that I received. I was there late April and Jamie who is the Spa got me tee times, shoes, clubs and greens fees for half price as I just wanted to get 9 in after our event. That's what you expect from all Ritz-Carlton employees. We will make it happen! It was also my son's 2 birthday and the hotel sent an amenity with all the things that my son loves. They found out somehow...But that's Guest services at its best!

Christopher Ware
5年 前 – Google

10

Absolutely amazing. Rupert and Carmen helped make our stay magical. I would highly recommend for anyone trying to unwind from a busy work schedule for an escape. My wife came in post-convention for her birthday and the concierge, Carmen, sent her flowers while we were at dinner. The following morning, Rupert, brought us a bottle of Champagne with our morning meal. Will always remember this wonderful property!

Tami Kneidinger
5年 前 – Google

7

I am a local here in Orlando and I enjoyed a spa day alone. The treatments were fabulous and the staff were all accommodating and courteous. I loved the fact that the little cafe downstairs is for the spa and I could go down and enjoy lunch in my robe and then go to the pool (again, only for spa patrons) and relax and read my book. It was a lovely day and I WILL be back!

Boricua Goddess TM
5年 前 – Google

9

The Ritz Carlton Orlando Grande Lakes is absolutely incredible! Amazingly beautiful, immaculate, and I have never, ever been around hotel staff that went beyond out of their way. You're treated like royalty. Always a greeting with a genuine smile from every person. They inquire if you help with anything without you even asking. A plethora of staff on every floor, you never have to go looking far for anyone should you need assistance. They really aim to please. They set the bar incredibly high. We went through our jug of water pretty quickly so I asked if we could get more. The staff had such a mortified look on his face at the fact that we didn't have water and immediately handed me several bottles of water and went to get someone to replace the jug. When the attendant arrived, literally two minutes later, he was extremely apologetic. I felt so bad for him because he has this look on his face as if it was his fault we ran out of water. Poor man. I immediately begged him to not apologize and humbly thanked him for his service. This is my first experience at this hotel. It's my second day of the days and I'm already sad knowing I'm leaving soon. I highly recommend this hotel. I will definitely return.

Kenneth Howe
5年 前 – Google

7

My wife and I visited the Spa of this hotel for our anniversary. We had a great 80 minutes couple massage. Both of us agree that it was the best massage we had ever had. The facilities are fantastic; huge coed pool and hot tub, and gender specific sauna, steam room, hot tub, and cold plunge. My only complaint is that when I called to schedule the appointment, I was told the price was going to be $225. When we checked out, turns out it was that price for EACH of us. In the end, if you're able to use all of the amenities for the entire day, well worth it.

Brenda Walker
5年 前 – Google

10

Samar, was the lead person who helped my sister and I get settled in at The Angler's Hotel. From start to finish, of our three night stay in February, Samar was always professional and very knowledgeable about the local area. The rooms we had were well kept and beautiful and most of all relaxing as we both needed a break from our hectic work schedules. I loved all the serene areas located inside and outside the hotel. Very welcoming and elegant spot to spend a weekend away from home! I must say all the staff were very friendly and helpful. Special kudos to Samar for being outstanding!

jeremy alexander
5年 前 – Google

9

Would have given this an excellent except having to pay $22 per day to self park ($29 for valet). With all of the land that this property is on it's somewhat criminal to charge additionally for parking. My three night stay cost me another $100. Property itself is beautiful. Room was fine. Service fantastic as always

Simon Baker-Chambers
5年 前 – Google

7

Very well appointed hotel. Immaculate landscaping, friendly attentive staff and great swimming pool. Large rooms. Tends to me more corporate function in character.

Andrea Camps
5年 前 – Google

10

My husband and I stayed here for a business trip . We loved our stay, and all the amenities offered especially the pool. We had a couple issues with the food, but the kitchen was quick to fix it and comped us for the meal. I can't wait to stay here again!

JJ Pinkus
5年 前 – Google

9

The true test of an establishment is how well they handle adversity. I won't get into too many details but we experienced a significant inconvenience at the hands of one of the staffers. A mistake was made. Everyone trying to correct the situation was very apologetic and helpful and ultimately they got it handled. The manager offered us a free night and some other accommodations for the inconvenience. The point is, they all handled it with grace and understanding, and I will definitely be going back now that I know the true quality of their service.

Andrew Frayer
5年 前 – Google

10

Best meal I've ever had. I have been a big fan of executive chef Scott Pizzo for years. He has always put together a meal that I can never forget and this was over the top, even for him. Our server, Mounir, was very attentive and knowledgeable about the entire menu. I've already recommended this establishment to all of my friends and can't wait to come back.

Patrick Smith
5年 前 – Google

9

Plenty of GF options, food & wine was excellent - fresh and tasty! Staff know their menu and are very friendly. We were late arriving but still not rushed - even ordered extra sushi just before 10pm. Great value too. Recommend the spicy salmon & avocado

Olivier Couture
5年 前 – Google

8

Nice hotel, good service but very expensive food, a 34 $ breakfast buffet is somewhat excessive and a poolside lunch for two costs 50 USD... The food is excellent though. Rooms are nice and clean and the pool is beautiful. The expansive grounds are populated of a massive variety of birds which you can go out and observe. Nice but not perfect

Sandia NVo
5年 前 – Google

10

Treated us all kindly and patiently, even when they didn't have the answers. It's a lovely area to relax and the grounds make it feel like a land away from the chaos of Orlando. Many fun memories were had here, will def return and explore more.

KARSTEN LIPSKY
5年 前 – Google

9

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked this hotel on there and they had the cheapest rates around...

I was suppose to stay at the JW, but was moved to the Ritz because they were oversold next door. Got upgraded to a suite with a beautiful view of the pool, lake and golf course. Front drive gentlemen were always there ready for you and friendly. I love how they shine your shoes at night.

Kaenan Hertz
5年 前 – Google

4

The facility is quite nice. Spacious health club. Great running trails. However, the rooms don't seem to be quite Ritz standard, and the in room coffee machine is what I get at a holiday inn.

Brian Hall
5年 前 – Google

10

This Ritz Carlton location is spectacular. The lakes are quite amazing and most rooms offer breathtaking lake views. Norman's was an incredible restaurant. The pool was fantastic. This would be a difficult place to beat if you're staying in the Orlando area. You won't want to leave your hotel.

Carter Young
5年 前 – Google

9

I was suppose to stay at the JW, but was moved to the Ritz because they were oversold next door. Got upgraded to a suite with a beautiful view of the pool, lake and golf course. Front drive gentlemen were always there ready for you and friendly. I love how they shine your shoes at night.

Lashundra Williams
5年 前 – Google

9

Suberb hotel with exceptional amenties to ensure a pleasant and relaxing stay. The atomesphere is welcoming and kids friendly. The staff is nice and professional to add the hotel is super clean. The dining and room service is expensive but the food is fresh and great!

Leah Parker
5年 前 – Google

10

Went for a spa day. The spa was clean and organized. The salt water pool was beatiful. The spa services offered was varied and well priced. Staff was friendly, aware and helpful. I noticed the hotel décor was dated and worn (cracked ceiling in one area, outside of building needed pressure washing). Food and drink menus for the spa area were limited and lacking selection. You must try the lovely places to walk outdoors.

Amy Lach
5年 前 – Google

10

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked this hotel on there and they had the cheapest rates around...

Absolutely beautiful property, gorgeous building overlooking a lake and a golf course. There's tons to do here as well from the spa inside the hotel, the multiple pools, tennis and volley ball courts, fire pit, amazing restaurant, the list goes on and on. The rooms are very elegant with an outdoor balcony. On top of that all the employees are always kind and curious, doing everything with a smile on their face. Over all a wonderful experience.

Gordon Carver
5年 前 – Google

9

Absolutely beautiful property, gorgeous building overlooking a lake and a golf course. There's tons to do here as well from the spa inside the hotel, the multiple pools, tennis and volley ball courts, fire pit, amazing restaurant, the list goes on and on. The rooms are very elegant with an outdoor balcony. On top of that all the employees are always kind and curious, doing everything with a smile on their face. Over all a wonderful experience.

Nicole Pierre
5年 前 – Google

9

I stayed at this marvelous resort last month and it was absolutely phenomenal!!! From the impressive amenities to the outstanding staff, suffice it to say, I did not want to leave. I even forgot a few my belongings as i was checking out to leave. Could you believe, a lovely man by the name of Miguel Rivera, the coordinator of the lost and found at the Ritz, mailed all of my personal belongings home to me.....I tell ya, there's a reason why it's a 5 star resort! Love, Love Love this place!!!!

Jay Persaud
6年 前 – Google

6

Upon arrival, I asked for my car to be kept up front upon valet reception and was given a doorman ticket only after I tipped the head valet. This should be customary for the restaurant, not an "after the fact'. I attended dinner at Norman's the service was exceptional and the food was just OK. After dinner as we walked the property along the outer walkway path there were box trucks hauling, stopping and just sitting in certain areas of the walkway. This is ludicrous because paying guests should be given a level of satisfaction instead of having to walk on the wet grass instead of getting run over. The night was OK for me, but I will never return to stay or visit the ritz. I frequent other 4 star and diamond level properties for work so I am familiar with the level of services that are provided to guests.

Kenneth Plumley
6年 前 – Google

10

The award ceremony was beautifully designed and maximized the use of the ballroom. From the parking lot to leaving the event, the Staff was very approachable and welcoming.

Donna Collins
6年 前 – Google

9

We were recently guests of the hotel for a combination of business and leisure travel; we stayed in a room on the 11th floor that overlooked the lake and golf course.The room was very clean, beautifully furnished, and contained all the comforts one would expect, including soft towels, robes, and extra bedding. The housekeeping staff was superb (with the exception of a little blip on the last day of our stay in which they thought we had already checked out and did not service our room ) and kept things super tidy and our room stocked with clean towels, bottled water, and single-serve coffee packets. The concierge, front desk staff, and valet staff were always friendly and very helpful. Lastly, the facilities and grounds were maintained spectacularly and the flowers in the lobby and lounge areas were just BEAUTIFUL! We will definitely visit again anytime we are in the Orlando area.

David Middleton
6年 前 – Google

10

Booked a night here for my birthday this past weekend.. I had never stayed at a hotel higher than four-stars, so this was a pleasant surprise. First off, let me say that this hotel chain is not going to wow you with lavish rooms or spectacular amenities; the property is up to par for what they charge. The reason The Ritz-Carlton rises above all other hotels, in my opinion, is customer service excellence. For example, upon check-in, my girlfriend went to the front desk while I parked the car. She was told to come back for a glass of celebratory champagne when it was convenient for us. We placed out items in the room and promptly went back downstairs to the lobby. We were told by the staff that no more champagne was available, but she immediately recognized (without us getting even a little bit visibly disappointed) that it was an issue that she needed to resolve. Fast-forward forty minutes, and we receive a full bottle of champagne on the house. The gentleman who delivered it, George, was incredibly friendly and helped us begin our night with happy and heartfelt conversation. We will return to The Ritz in the future, solely due to the hospitality and above-and-beyond customer service we received.
Side note: the restaurants on this property are fantastic and the customer service excellence is continued there as well. Thank you for a great stay!

Ed Stagler
6年 前 – Google

7

Everything was great about the hotel. The golf course is nice for a Greg Norman design. The let the public on the course and also have members so I can get crowded or totally booked which is a big negative for me. They were completely booked and could not get me on the course so I told them I would have to cancel my four rooms if I couldn't get on and they squeezed me in. They must have done it for other groups too because the course was definitely over crowded though the pace was ok. 430 pace of play but for a 740 tee time you'd think you be able to zoom though it. On ten there were three groups on it. I was happy they got us on though.

The hotel looks great and service is great. Pool is a little small so it can get crowded.

The only reason my wife and I said we won't return is because the restaurants are just ok. you can't even get a filet in the restaurants, and the New York strip was bland. Seems a bit odd. I asked for some sauces for the strip and they only had bernaise but I never got it. Also with two young kids at the 1.5 hour mark they still had not got their dinners. I had to tell the server everyone's dinner needs to come out or they are going to have to bring some more appetizers.